IB08 Attachment 2 - Final PWS ESSC W9124D22R0009 ESSC_15 Feb 2022.pdf

PERFORMANCE WORK STATEMENT

For

EDUCATION SUPPORT SERVICES CONTRACT

Part 1

GENERA L INFORMATION

1.1 INTRODUCTION

1.1.1 This is a non-personal services contract to providing educational administrative support services required by Army Credentialing and Continuing Education Services for Soldiers (ACCESS), Army University (ArmyU) and its subordinate agencies. The contractor shall provide services in accordance with (IAW) the terms, conditions, and specifications of this contract. Beginning upon initial receipt or contact, research and review required regulations, records, and law; develop a recommendation on the disposition for government approval, prepare responses for signature, release dispositions to required agencies or claimants, and other related services as further defined herein.

The government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the government. Modifications to the contract for significant increase or decrease in workload will be negotiated between the Contracting Officer (KO), the Government and the contractor. For planning purposes, the government has included historical workload data pertaining to this requirement in technical exhibit 3 (TE 3).

1.1.2 ArmyU is a subordinate unit of the US Army Combined Arms Center, US Army Training and Doctrine Command. ArmyU provides academic policy, governance, and innovation to enable the Army's academic enterprise to train and educate agile and adaptive Soldiers, leaders, and the Army Civilian Corps to achieve cognitive overmatch to win the complex operational environment.

1.1.3 ACCESS mission is to promote lifelong learning, strengthen mission readiness and build resiliency through relevant education programs and services in support of the Warfighter and Total Army Family. Army Continuing Education System (ACES) is the proponent for an integrated system of adult education programs and services, as defined and described in Army Regulation (AR) 621-5, ACES, dated 28 October 2019.

1.2 WORK OVERVIEW

1.2.1 Scope of Work. Contractor work and responsibility shall include all contractor planning, programming, administration, management, supervision, and execution necessary to provide specified services as outlined in Part 5 of PWS. The contractor shall conduct work IAW this contract and all applicable federal, state, and local laws, standards, codes, regulations, and directives to include applicable publications mentioned throughout the Performance Work Statement (PWS) and found in Section 6 of this contract. The contractor shall ensure that all work meets critical reliability rates or tolerances specified in the PWS, the Performance Requirements Summary (PRS), TE 1, or in applicable referenced documents. The contractor shall perform all contractor-related administrative services, such as material requisitioning, Quality Control (QC), financial control, and correspondence, in order to comply with the PWS. The contractor shall acquire and maintain accurate and complete records, files, and libraries of documents to include federal, state, and local regulations, codes, laws, technical manuals, and manufacturer's instructions and recommendations, which are necessary and related to functions being performed. The contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverables Scheduled, Technical Exhibit 2.

1.2.2 Place of Performance. Building 1109B and Build 2 (HRC Complex), Fort Knox, KY. Contractor shall have 50% of their staff telework on a recurrent basis and 50% of their staff onsite to include the Program Manager (1.5.7.1), Alternate Program Manager (1.5.7.2) and staff supporting task ACED Office Operations Support (5.3) of the PWS. Contractor is authorized to telework up to 100% when unforeseen circumstances (situational/event) impact its ability to perform the services in designated locations and designated by the Contracting Officer.

Duration of each telework (situational/event such as adverse weather, pandemic, etc.,) instance shall be specified in writing by the Contracting Officer.

1.2.3 Customers Supported. The contractor customer is Army Credentialing and Continuing Education Services for Soldiers (ACCESS), Army University (ArmyU) and its subordinate agencies.

1.3 INTERFACE

1.3.1 Other Contractors. Other government contractors will be performing services in areas associated with requirements of this contract. Some contractors will be providing services associated with, and in support of, work identified in this contract. The government will facilitate initial contact between contractors performing other contracts and this contract. The contractor shall provide all further required coordination between contractors for any task specified in this contract that relates to or impacts on any other contracted work.

1.3.2 Disputes with Customers or Other Government Contractors. The contractor shall verbally notify the KO and COR of unresolved disputes in receiving support from or providing support to customers or other contractors no later than (NLT) two work hours from time of dispute. The contractor shall provide written notice of dispute resolution(s) to the KO NLT two business days afterresolution.

1.3.3 The contractor shall copy the COR on all correspondence with the KO so that they can maintain program situational awareness and ensure contract continuity.

1.4 PERFORMANCE

1.4.1 Quality Control. The contractor shall be responsible for the quality of products and services provided under the terms of this contract, to include those provided by its subcontractors. To this effect, the contractor shall develop, maintain, and execute an approved QC program and processes to monitor contractor performance at all places of performance and to ensure compliance with regulatory guidance and the requirements of this order. The contractor’s quality control plan shall delineate procedures to identify, prevent and ensure non-recurrence of defective services. This established quality control program shall ensure services are performed IAW this procurement’s requirements. The contractor’s quality control program is the means by which it ensures that all work performed complies with the requirements of this procurement. At a minimum, the contractor shall develop quality control procedures that address the areas identified in the PRS described in this PWS. This includes appropriate lower level quality control metrics proposed by the contractor to track progress towards accomplishment of all performance objectives and standards. Furthermore, the contractor's QCP shall explain the manner in which the contractor shall ensure all contract requirements are being accomplished IAW specifications of this contract and industry standards. A sustaining focus throughout the QCP shall be the attainment of continuous quality improvement. The program shall emphasize deficiency prevention over deficiency detection. The contractor shall demonstrate a concerted effort in improving its program to prevent unsatisfactory performance from consistently repeating in any single contract functional area and to ensure unsatisfactory performance is addressed and rectified in a timely manner. The QCP shall be designed in such a manner that each functional element may be extracted and used as a stand-alone quality control document for that function.

1.4.2 Quality Control Files. The contractor shall maintain a file of all inspections or tests conducted by the contractor, to include any corrective actions taken.

1.4.3 Government Quality Assurance. The government will evaluate the contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the government will do to ensure that the contractor has performed IAW the performance standards set forth in the PRS.

The KO and COR will inspect for compliance with contract terms throughout the contract period. The government will monitor the contractor's performance under this contract by performing checks that may include a combination of random sampling, planned sampling, scheduled inspections, incidental inspections, and validated customer complaints.

1.4.4 Reserved.

1.4.5 Participation in Government Quality Assurance. In addition to performing contractor quality control, the contractor shall participate in government quality assurance programs as defined in the functional areas of this contract and as required by the KO.

1.5 STAFFING

1.5.1 Definition of Contractor/Subcontractor Employees. For the purpose of this acquisition, the term "contractor employee(s)" used throughout this contract applies to all contractor and subcontractor employees performing work in support of this procurement.

1.5.2 Personnel performing under this contract shall be employees of the contractor and not the government.

1.5.3 The contractor shall provide trained employees who are able to work independently within the specified period of performance. Employees shall have working knowledge of the Department of Defense and other education programs and services, government acronyms, and military unique procedures. They shall have capability to research records and communicate the findings both orally and in writing. Proficiency in MS Office, Internet Explorer, Adobe Acrobat/Pro and other general office related software is required. Knowledge of office computer skills is required for all contractor positions supporting this requirement. No special certifications are required.

1.5.4 Contractor personnel supporting the “Postsecondary School Management” (PWS paragraph 5.6) shall have knowledge of MS Office database management.

1.5.5 Contractor employees shall be trained, qualified, certified, or licensed as required in this contract prior to starting work. With the exception of mandatory training identified in PWS paragraph 1.6.13.3, the government will not provide initial skills training to contractor employees. The contractor shall maintain records of training qualifications, certifications, and licenses. The contractor shall maintain the workforce in such a manner as to ensure that employees remain fully qualified to perform work assigned.

1.5.6 The contractor employees shall have the ability to understand military rank structures, personnel classification testing, and military acronyms. They shall be able to analyze, research, and interpret Army regulations and policies. Possess a moderate level of logical reasoning with the ability to articulate their thoughts both verbally and in writing.

1.5.7 Project Manager / Alternate Project Manager.

1.5. 7.1 Project Manager (PM). The contractor shall provide a PM who shall be responsible for the performance of the work, task order compliance and quality control. The PM is responsible for the planning and execution of all activities related to the contract. The PM shall ensure that all personnel assigned to a task meet government qualification standards and receive necessary training. The PM shall review subcontractor deliverables, invoices and approvals for payment. The PM shall review all deliverables prior to their submission for acceptance. The PM shall possess experience in managing large-scale government projects, and be familiar with government policies and procedures. The PM shall have knowledge of military personnel automation systems and be able to work in a digital environment. The PM shall possess good analytical skills, time management, and be an independent thinker.

Proficiency in MS Office is required. The PM shall be a self-starter and be an analytical thinker. The PM shall be employed by the prime contractor. The PM APM (in the absence of the PM) shall have full authority to act for the contractor on all contractual matters relating to daily operation of this contract. This authority shall extend to any subcontractors employed by the prime in support of this contract.

1.5.7.1.1 Six to eight years of experience in education and training and a Bachelor’s degree in Education Services or Business Administration/Management, Workforce Development or related field from an accredited college is required; or a Master’s degree from an accredited college, and minimum of six years’ experience in training and administration experience, and project management in the “customer related” service field.

1.5.7.1.2 Prior military experience or experience with the Army military education programs (e.g., ArmyIgnitED, Credentialing, JST, APT), and familiarity with government logistic procedures is preferred.

1.5.7.1.3 The PM is considered essential to the performance of this contract. The name and qualifications shall be provided to the KO and COR within 5 business days of award. Submit notification of PM change/replacement along with name and qualifications of replacement(s) to the KO and COR NLT 15 calendar days before change.

Replacements shall meet or exceed qualification standards set in this PWS.

1.5.7.2 Alternate Project Manager (APM). The contractor shall provide an APM who shall be responsible for the performance of the PM’s tasks in their absence. APM shall possess experience in managing large-scale government projects, and be familiar with government policies and procedures. The APM shall have knowledge of military personnel automation systems and be able to work in a digital environment. The APM shall possess good analytical skills, time management, and be an independent thinker. Proficiency in MS Office is required. The APM shall be a self-starter and be an analytical thinker. The government recommends that the APM be an employee of the prime contractor;

however, in the event he/she is not, the individual shall still have the same authority as the PM during his/her absence (e.g., leave, medical). The APM (in the absence of the PM) shall have all the authority of the PM, and shall be able to act for the contractor when the designated program manager is absent.

1.5.7.2.1 Three to five years of experience in education and training and a Bachelor’s degree in Education or Business Administration/Management, Workforce Development or related field from an accredited college is required; or a Master’s degree from an accredited college, and minimum of six years’ experience in training and administration experience, and project management in the “customer related” service field.

1.5.7.2.2 Prior military experience or experience with the Army military education program (e.g., ArmyIgnitED, credentialing, JST, APT), and familiarity with government logistic procedures is preferred.

1.5.7.2.3 The name and qualifications of the APM shall be provided to the KO and COR via e-mail NLT five business days before end of Phase-In period and the beginning of the contract full performance. Submit notification of APM change/replacement along with name and qualifications of replacement(s) to the KO and COR NLT 15 calendar days before change. Replacements shall meet or exceed qualification standards set in this PWS.

1.5.8. Contractor shall provide ONE Financial Analyst (team lead) for Tuition Management Team Support to include Tuition Recoupment/Refund (PWS Paragraph 5.7) and Government Approved School Invoice Processing Support (PWS Paragraph 5.8). The Financial Analyst (team lead) should possess a minimum of an Associate’s Degree or 60 semester hours, as well as, two years of experience that has equipped the person with the knowledge, skills and abilities to perform the task.

1.5.9. Guidance on Contractor Employees used to support this contract

1.5.9.1 Language. The contractor shall employ only persons able to speak, read, write, and understand fluently English for those positions interacting with government and other personnel in performance of this contract, or where English is used or essential to provide the product, record, data, information, or service.

1.5.10 Contracting Officer's Representative (COR). The COR will be appointed by the KO by separate letter. The COR will monitor all technical aspects of this contract and assist in contract administration. A letter of appointment issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost/price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.11 Contracting Officer’s (KO) Authority. The KO is the only person authorized to direct changes in any requirements under this contract and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event that the contractor effects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the contractor.

1.6 ADMINISTRATION

1.6.1 Federal Holidays. All government offices will be closed, except for minimum essential personnel required for in-house operations, during Federal holidays. Except as otherwise specified, the contractor shall not schedule routine work on Federal holidays. Legal Federal holidays

New Year’s Day 1 January (or observed) Martin Luther King (MLK) Jr.’s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th of June (or observed) Independence Day 4 July (or observed) Labor Day 1st Monday of September Columbus Day 2nds Monday of October Veteran’s Day 11 November (or observed) Thanksgiving Day 4th Thursday of November Christmas Day 25 December (or observed)

NOTE: The Department of Labor (DoL) Service Contract Act (SCA) wage determinations applicable to this procurement may require other holidays in addition to the above stated observances. The contractor shall be responsible for complying with all wage determination requirements and other appropriate/applicable DoL laws and regulations.

1.6.2 Core Hours. The contractor shall be responsible for conducting business between the hours of 7:30 am and 4:00 pm (Eastern Time), Monday thru Friday, except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. Any variance in operating hours will be approved by the KO. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall account for stability and continuity of the workforce. Specific allowances may be made to accommodate situations to adjust operating hours in the event of adverse weather or other situations that risks personal safety and cause installation closure.

1.6.3 Installation Closures. Announcements of installation closures will be made in the following manner: during normal duty hours, notification will be given through normal chain of command; during non-duty hours, notification will be made through local radio and television channels. The contractor shall follow the same guidelines as the government under delays or closures.

1.6.4 Training Holidays. Installation commands have historically granted military personnel (enlisted and officers) training holidays (i.e. Friday after Thanksgiving) in addition to the ten Federal holidays listed above. Training holidays are not considered a day of excused absence for the contractor.

1.6.5 Contractor Identification.

1.6.5.1 Identification of Contract Employees. All contractor personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials.

1.6.5.2 Contractor Generated Products. The contractor shall ensure that all documents or reports produced by contractor employees are suitably marked as contractor products or that contractor participation is appropriately disclosed. All documents shall clearly contain the contractor’s company name, date the document was created, full name of the contractor personnel(s) creating the document, and a contractor Point Of Contact (POC) with contact information (phone number and e-mail) in the event there are questions regarding the document. The contractor shall insert the following statement at the header of all contractor-generated documents: “The information contained in this document was generated by “contractor name” for use by the U.S. Government.”

1.6.5.3 Contractor/Subcontractor Identification Badge (ID). The contractor shall furnish a numbered Identification (ID) badge to all employees providing direct service to the government under this contract. The ID shall at a minimum contain, the employee’s name, their picture, the contractor/subcontractor company information, functional area of assignment (Division/Branch) contract title, office number, and badge expiration date (not to exceed end of final option period). Contractor shall furnish all contractor ID badges NLT first business day of contract employee performance in support of this contract.

1.6.5.4 Display of Contractor/Subcontractor ID Badge. Contractor/subcontractor personnel shall wear this ID badge in a visible area at all times during performance of this contract and shall be clearly visible from at least eight feet distance. Contractor personnel shall wear the company issued badge above the waist of their clothing at all times when performing work under this contract. Preferably, contractor/subcontractor personnel on duty shall wear their ID badge on the upper front quadrant of the outer garment at all times when at work, during performance of this contract. Badge shall not be hidden under clothing or in a pocket and shall be displayed at all times while on the military installation. If wearing of the ID badge in the designated location should constitute a safety hazard, the contractor shall designate an alternate location for display of the ID badge for the employee affected.

Answering Telephones. At all times when answering government phones or calling customers, claimants or supporting agencies Contractor personnel shall identify themselves as contractor employees (for example, John or Jane Doe, ABC Corp).

1.6.6 Command Interest. The contractor shall notify the KO and COR immediately on matters within the scope of this contract which impact the installation, government funds, or satisfactory performance of this contract and follow-up in writing via e-mail NLT one business day of the discovery of the matter.

1.6.7 Security Guidance.

1.6.7.1 Security Requirements.

1.6.7.1.1 The contractor shall anticipate working with DoD Information Technology (IT) systems that require strict adherence to the DoD security investigation policies in effect at the time an employee is assigned to work on the contract. Failure to safeguard any sensitive information which may involve the contractor or the contractor’s personnel, or to which they may have access may subject the contractor and/or the contractor’s employees to criminal liability. Provisions of the privacy act apply to all records and reports maintained by the contractor.

1.6.7.1.2 Defense Federal Acquisition Regulation Supplement (DFARS) Compliance. Contractor shall comply with DFARS 252.204-7012, Safeguarding Covered Defense Information and Cyber Incident Reporting. Contractor is required to implement applicable security controls listed in National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information in Nonfederal Information Systems and Organizations" to safeguard covered defense information that is processed or stored on their internal information system or network. Contractor is required to provide "adequate security" (as defined by DFARS 252.204-7012) for covered defense information that is processed, stored, or transmitted on the contractor's internal information system or network.

1.6.7.1.3 The contractor shall comply with all installation security requirements and requirements specified herein.

1.6.7.1.4 Prior to a new contractor employee in-processing with ACCESS, Ft Knox, KY the contractor shall either submit a Visit Request thru the Joint Personnel Adjudication System (JPAS) to the installation Security Office or a Visit Authorization Letter (VAL) to the COR and the installation Security Office NLT seven business days prior to their arrival or report date. Requests submitted in JPAS shall include the supported contract number. The VAL shall be used to validate background investigations to ensure compliance with minimum computer access requirements (AR 25-2). Personnel reporting into ACCESS shall be vetted which includes possessing the minimum investigation, entrance into Contractor Verification System (CVS), and possession of a contractor’s CAC. The VAL shall be on the contractor’s organizational letterhead and include the following information:

1.6.7.1.4.1 Contractor name and cage code

1.6.7.1.4.2 Contract # being supported

1.6.7.1.4.3 Employee Full Name, social security number (SSN), DOB and POB

1.6.7.1.4.4 Type Investigation and date (Submitted/Open/Closed)

1.6.7.1.4.5 Date Central Clearance Facility (CCF) Adjudicated or interim granted

1.6.7.1.4.6 Name of ACCESS government point of contact

1.6.7.1.4.7 Name of COR and Contact Information (phone and e-mail)

1.6.7.1.4.8 Start and end date of visit

1.6.7.1.4.9 If subcontracted, identify primary contracted organization and cage code

1.6.7.2 Access to Personally Identifiable Information and Protected Health Information. If the contractor has access to this information, provisions of the privacy act apply to all records and reports maintained by the contractor IAW Health Insurance Portability and Accountability Act (HIPAA) of 1996, PII, PHI, and AR 25-2. The contractor shall safeguard information of a confidential or sensitive nature, also known as PII and PHI. In addition, the contractor, unless otherwise authorized by the government, shall limit access to PII and PHI to those employees and subcontractors who require the information in order to perform their official duties under this contract. The contractor shall comply with the privacy act and all applicable agency regulations on individual privacy, to include:

1.6.7.2.1 Data Breach Response and Notification: The contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009, ALARCT 050/2009, DoD 5400.11-R, and any amendments. The contractor or its subcontractor(s) shall immediately notify the KO, COR and ACOR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, tothe greatest extent possible, the identification of each individual who’s PII has been or possibly has been breached. In addition, the contractor or its subcontractor shall provide the KO, COR and ACOR with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required.

1.6.7.3 Background Security Checks.

1.6.7.3.1 Contractor personnel supporting this contract shall have a favorable Federal Bureau of Investigations (FBI) finger print card check, and initiate a NACI or equivalent investigation (as determined by the government) before access to government systemcan be granted, and shall maintain the level of security required for the life of the contract. U.S. citizens may be granted access to RAPIDS if the security investigation has been initiated through OPM IAW DoD Regulation 5200.2-R. Contractors assuming the role of a Site Security Manager (SSM)/Alternate Site Security Manager (ASSM) shall have a NACI completed and adjudicated with favorable results. The contractor is responsible for ensuring their employees maintain a current NACI for the life of this contract.

1.6.7.3.2 The contractor is responsible for scheduling and managing their personnel through the NACI process. In addition, the contractor is responsible for notifying the COR and KO NLT three business days if it encounters difficulties with the NACI process that will prevent it from completing the process

1.6.7.4 Government Equipment and Facilities Security. The contractor shall safeguard all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials under the contractor’s responsibility shall be secured. The contractor shall return all government furnished items (GFI) to the COR upon request, at the end of the contract period of performance or in the event of a contract termination.

1.6.7.5 Key Control.

1.6.7.5.1 All references to keys include key cards.

1.6.7.5.2 When the contractor feels that keys or key controls should be issued to contract employees they shall submit a request through the COR and ACCESS Associate Director to the KO justifying why the access is necessary. The contractor shall establish and implement methods to make sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized personnel. The contractors shall develop a key control plan to ensure keys issued to the contractor by the Government are not lost, misplaced, or used by unauthorized persons. Responsibilities and procedures shall be as specified in AR 190-13, AR 190-51, and FM 3-19-30. The contractor shall maintain records as required by AR 190-51 to ensure accountability of keys.

The procedure shall cover all subcontractors employed by the contractor to support the contractor. Finally, procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas, employees leaving the contractor, or as a clearing procedure at the end of the contract. The key control plan shall be incorporated into the Contractor Consolidated Plan referenced in PWS paragraph 5.13.6.

1.6.7.5.3 Key Inventories. The contractor shall conduct key inventories IAW the approved key control plan at the installation site. The contractor shall coordinate with the COR for the key control process. The contractor shall make key inventory records available for review by the KO and/or COR upon request.

1.6.7.5.4 The government will have access to any government-owned property under the control of the contractor.

1.6.7.5.5 Key Duplication. Keys issued to the contractor by the government will not beduplicated.

1.6.7.5.6 Master and File Keys. Building numbers or room numbers shall not be placed on master and file keys.

Keys shall be coded to identify buildings or room numbers. Keys to areas where fire alarms, panels, and extinguishing systems are located shall be provided to the fire department. Keys shall not be checked out to anyone other than authorized personnel unless approved by the KO.

1.6.7.5.7 Unauthorized Users. The contractor shall prohibit the use of government issued keys/key cards by any personnel other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of personnelother than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.7.5.8 Lost Keys. If the access key/key card is not collected and/or the access media is lost, stolen or damaged (needing replacement) the contractor shall notify the COR, KO and affected government installation OPSEC officer NLT 24 hours after detecting the issue and inform them of the circumstances surrounding the issue and their planned corrective action. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the government (at its option) may replace the affected lock or locks, or perform re-keying. When the replacement of locks or re-keying is performed by the government, the contractor is responsible for the total expense of re-keying or the replacement of the lock or locks. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the government and then the contractor is responsible for the total expense of the replacement.

1.6.7.6 Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized personnel. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the contractor’s QCP.

1.6.7.7 Installation / Facility Access and General Protection. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.

1.6.7.8 Unauthorized Users. The contractor shall prohibit the opening of locked areas by contractors to permit entrance of persons other than contractors engaged in the performance of assigned work in those areas or personnel authorized entrance by the Agency. If it is found that contractors have been misusing keys to gain entrance to the work area during non-duty hours, holidays, or weekends and there is no written requirement for access during nonstandard working hours, this will be considered an abuse of government property security. The contractor shall establish and implement methods of ensuring all lock combinations are not revealed to unauthorized persons. The contractor shall ensure lock combinations are changed when personnel having access to the combinations no longer require such access. The contractor shall prohibit the use of government issued keys / key cards by any persons other than the issued employees.

1.6.7.9 Operations Security Standing Operating Procedure. The contractor shall coordinate with the COR to obtain the government installation Operations Security (OPSEC) officer contact information and comply with all applicable requirements specified AR 530-1. Per AR 530-1, OPSEC, new contractor employees shall complete Level I OPSEC training NLT 30 calendar days after reporting for duty. All contractor employees shall complete annual OPSEC awareness training and provide certificates. This training shall be completed NLT 30 calendar days of contract award and NLT 30 calendar days of new employees commencing performance with the results reported to the COR and each affected installation OPSEC Officer NLT 45 calendar days after contract award and in Monthly Status Report (MSR) thereafter. The contractor is responsible for ensuring all applicable employees have completed requisite training, and shall certify that their workforce have completed the training per the MSR.

1.6.7.10 Common Access Card. Contractor employees that require access to government systems and facilities in order to perform services under this contract shall obtain a Common Access Card (CAC). This requirement is in addition to the contractor provide employee ID badge. Proof of employment and security clearance / favorable background check is required before a CAC will be issued authorizing access to the Installation and government computer systems. CACs may not be issued to contractor employees unless a data record authorizing CAC issuance is resident in the Defense Eligibility Enrollment Reporting System (DEERS). The Trusted Associate Sponsor System (TASS) was developed as a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into TASS, the contractor's data shall be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The contractor's Facility Security Office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued. Contractors without JPAS accounts may request accounts by following the instructions provided in the Frequently Asked Questions (FAQ) topic "How do I get a JPAS account (Industry Users)?" found on the JPAS website, https://jpas.dsis.dod.mil/faq-gen.html. Personnel eligible for a CAC who are not in JPAS (i.e.: certain contractor employees, foreign nationals, and DoD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished IAW FIPS PUB 201.

Finally, the contractor shall adhere to any additional ID card requirements directed by the Army. CAC for staff at Fort Knox may be issued by the ID Card Section at the installation ID Card Section located at building 1384, Fort Knox, KY.

1.6.7.11 CAC Registration Process. NLT five business days after award of this contract, the contractor shall begin the CAC registration process for all personnel requiring a CAC. Be advised that CAC issuance is restricted, so should be limited to contractor personnel directly assigned to support this contract.

1.6.7.12 Homeland Security Presidential Directive-12. The “smart” card or CAC identification systemis necessary for access to DoD facilities, physical assets, and/or systems. Furthermore, the government may require more stringent identification verification media in order to obtain access to sensitive sites and/or assets. In these instances of heightened security requirements, the contractor shall be aware that extensive employee background checks are time consuming; therefore, there will not be adequate time before the start of a task order to process an alternate employee if the primary fails their security screen. Consequently, it is imperative that the contractor assign qualified personnel (with reputable backgrounds) to these contracts. Delays in the start of a task order due to the rejection of a contractor employee’s security clearance application will be deemed the fault of the contractor, not the government.

1.6.7.13 Government Facility Access Media Accountability. The prime contractor shall be responsible for accounting for and retrieving all government facility access media (i.e.: vehicle passes, CACs, etc.). The prime contractor is responsible for retrieval of all government facility access media in the event a contractor / subcontractor employee is terminated, leaves before the contract period of performance ends and/or at completion of contract. Contractor shall coordinate with the COR for return of the government facility access media. Contractor shall accomplish media turn-in NLT five business days of employee termination and/or contract expiration. If the media is not collected and/or the access media is lost, stolen or damaged (needing replacement) the contractor shall notify the COR, KO and affected government installation OPSEC officer NLT 24 hours after detecting the oversight as to circumstance for non-collection of the sensitive media. In addition, upon completion of this contract, or termination of employment of any contractor or subcontractor employee, the contractor shall collect and properly dispose of all contractor/subcontractor-furnished identification cards. If any cards are not collected, the contractor shall notify the COR, KO and government installation OPSEC NLT 24 hours of detecting the oversight as to circumstances for non-collection of card(s)/sensitive media.

NOTE: Reference Federal Acquisition Regulation (FAR) Clause 52.204-9 – Personal Identity Verification of Contractor Personnel – for specific guidance regarding this requirement.

1.6.7.14 Systems Access: When requested by the government, the contractor shall provide access to and information regarding the systems that the contractor operates or maintains on behalf of the government under this contract.

1.6.7.15 Communication Security. All communications with DoD organizations are subject to Communication Security (COMSEC) review. Contractor shall be aware telephone communications, and IT networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Consequently, the contractor is advised that any time they place a call or receive a call they are subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall be aware of, and abide by all Government regulations concerning the authorized use of the Government’s computer network (i.e.: viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6.7.16 Release of Information. The contractor shall not release any news or installation, command or program related information on any subject matter within this contract or any phase of any program herein to the media or any other unauthorized users or chat venue without prior coordination with the KO and written approval of the Public Affairs Officer (PAO). All contractor employees working on this contract shall be required to sign a nondisclosure agreement to this effect.

1.6.7.17 Files. Government-furnished classified and unclassified files in existence at the contract full performance, and those generated under this contract, shall be maintained and retired IAW AR 25-400-2, TRADOC Supplements, and any installation supplements thereto and other applicable Army Regulations (AR) and directives. The contractor shall provide security of classified documents IAW AR 380-5, DoD 5200.1-R, and DoD5220.22-M (National Industrial Security Program Operating Manual). All such records and files shall be made available for review by any agency or individual authorized access by the KO. All functional files maintained by the contractor under the provisions of this contract are the property of the government and shall be returned to the government upon completion or termination of this contract. The contractor shall provide a list of selected file numbers, in compliance with Paragraph 5-13 of AR 25-400-2. The contractor may not generate and maintain files for purposes other than those relating to the services being contracted.

1.6.7.18 Personally Identifiable Information (PII). The contractor shall brief its personnel (including all subcontractor personnel) on the management of PII information annually and report the completion of the training per the MSR instructions listed in this PWS paragraph 1.6.19.3.9. The contractor shall ensure that IA is integrated and sustained throughout the life cycle of the contract. The IA management (including the management of PII information) security plan shall be incorporated into the Contractor Consolidated Plan referenced in PWS paragraph 5.13.6.

1.6.10 Training Requirements.

1.6.10.1 Contractor personnel training management.

1.6.10.1.1 Training Requirements. The contractor shall provide trained personnel with the requisite skill sets to providing services in support of this contract. It shall be the responsibility of the contractor to instruct personnel on new and existing materials, processes and procedures; assist with training personnel on the results of inquiry-monitoring reviews and use the results of monitoring reviews to develop training plans in order to ensure improved customer service and communications.

1.6.10.2 Formal training during contract period.

1.6.10.2.1 The contractor shall ensure it reports its completion IAW instructions listed in PWS paragraph 1.6.13.3.5.

1.6.10.2.2 Mail Handler Training. Designated contractor personnel tasked with distributing team mail shall attend installation mail handing training in order to distribute mail IAW PWS. This is generally a one-time training requirement. The contractor shall be given details relating to this task during the phase-in period. Once the organization’s mailroom has processed all incoming mail, it, by definition, is no longer a piece of federal mail.

1.6.10.3 Formal Training during Contract Period. Any Government mandated training will be provided by the Government. This training will be onsite classroom training and/or applicable on-line training. The training requirements or method of instruction may vary each year based on Army or Command Policy and or Directives.

The Government may change, re-designate and/or introduce new reoccurring training requirements during the course of this contract because of mission changes or safety considerations. Contractor personnel shall be required to attend all Government provided reoccurring training in support of this contract. The contractor’s program manager can submit a written (e-mail or memo) exception to training requirement request through the COR to the KO if they assess the requisite training is not pertinent to supporting this contract. The request shall contain justification for the exception and list a desired implementation date. The contractor shall track all updated training requirements and shall ensure that all contractors working on this contract are compliant. If training requirements are not met, the Government (installation or command) may refuse access to systems or work location, and the contractor shall be considered delinquent in providing acceptable staff. In the event that the automated systemat the listed website is not available (e.g., server problems) or contractor needs clarification regarding training, contractor shall notify the COR and KO in order to obtain guidance/clarification. At a minimum, the contractor shall ensure its employees conduct the following annual training and report its completion IAW instructions.

1.6.10.3.1 Anti-Terrorism (AT) Level I Training. All Contractor employees requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days of the performance start date (PSD) or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee to the COR or to the KO, if a COR is not assigned, within 15 calendar days after completion of training by all employees.

AT Level I awareness training is available at the following website http://jko.jten.mil.

http://jko.jten.mil/

1.6.10.3.2 Information Assurance/Information Technology Certification. Per DoD Department of Defense 8570.01- M, DFARS 252.239-7001 and AR 25-2, Contractor employees supporting Information Assurance/Information Technology functions shall be appropriately certified upon the start of contract performance. Contractor personnel shall be certified at the Information Assurance Technical Level II as stipulated in DoD Department of Defense 8570.01- M. The applicable Computing Environment (CE) or Operating System (OS) is a competence in troubleshooting/administering Personal Computers. In accordance with AR 25*2, the information technology levels applicable to this PWS are Information Assurance Technical Level II. The contractor shall provide proof of all applicable certifications and investigations for performance under this contract at the Post Award Conference.

Additionally, personnel performing Information Assurance /information Technology IA/IT functions must be a United States citizen.

NOTE: Access to Government IT systems/equipment shall not be granted until this training is complete and completion certificates turned into the Information Management Officer (IMO). Contractor personnel shall not be able to support this procurement requirement without access.

1.6.10.3.3 Combating Trafficking in Persons Training. See FAR Clause 52.222-50, contractor and subcontractor personnel providing services under this contract shall complete the “combating of trafficking in persons” online training. The contractor shall find instructions to access this course at http://www.combat-trafficking.army.mil/training.htm. This website also provides a Trafficking in Persons (TIP) briefing for group briefings or contractor personnel unable to access the Army Learning Management System (ALMS). The contractor is responsible for ensuring all applicable employees have completed requisite training NLT 30 calendar days after start of work/employment and annually thereafter yearly, and shall certify that they have completed per the instructions listed in this PWS.