IA02 Draft PWS CSPIA.pdf

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PERFORMANCE WORK STATEMENT (PWS)

Career Skills Program Installation Administrator Support Services

DATE: 4 November 2020 Revised: 3 December 2020

PART 1 GENERAL INFORMATION

1. GENERAL. This is a non-personal services contract providing Career Skills Program Installation Administrator (CSPIA) support services required by Soldier for Life – Transition Assistance Program (SFL-TAP) at Continental United States (CONUS) and locations as indicated in the requirement. The Government will not exercise any supervision or control over contractor/subcontractor personnel performing the services herein. Such contractor/ subcontractor personnel shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1 Description of Services. The contractor shall provide all personnel, transportation, supervision, other items and non-personal services necessary to perform support services for the program as defined in this PWS except for those items specified as Government furnished property and services. The contractor shall perform to the standards specified in this PWS.

1.2 Background. The Department of Defense directs the Military Departments to provide Service members with opportunities to participate in Job Training, Employment Skills Training, Apprenticeships, and Internships without degrading the Service’s ability to meet mission requirements. This is a non-personal services contract providing transition services to Soldiers to the standards prescribed by the Veterans Opportunity to Work (VOW) to Hire Heroes Act, Army Regulation (AR) 600-81, Army’s Career Readiness Standards (CRS); and site-specific Government directives. During the last 180-days of military service, Service members may participate in an approved Career Skills Program with Commander approval.

1.3 Scope. The purpose of this contract is to provide the necessary level of employment skills training opportunities to facilitate the overall objectives of the Office of the Secretary of Defense (OSD) for transitioning Soldiers. CSPIA services shall be provided to transitioning Soldiers for the purpose of offering employment skills training opportunities to Soldiers or occasionally other Service Members preparing to transition from military to civilian employment by providing program planning, administrative/logistical support, and reporting within their area of responsibility in direct support of the Army’s Career Skills Program (CSP). The contractor shall ensure Career Skills Program Installation Administrators are placed at specified Army installations/locations in both CONUS to support workload requirements. The contractor shall ensure contractor personnel are knowledgeable in customer service skills, Department of Labor (DOL) Bright Outlooks, Soldier transition programs, career guidance and planning techniques, and the national labor market.

1.4 General Information.

1.4.1 Period of Performance. There will be a base period and one option period.

1.4.2 Place of Performance. The contractor shall perform services in support of this contract at locations shown in Technical Exhibit 3.

1.4.3 Hours of Operation. The Commanding General at each installation sets the hours of operation for that specific location, Monday thru Friday, local time, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. See specific hours by location in Technical Exhibit 3. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed.

The Contractor shall staff locations to ensure stability and continuity of the workforce. This requirement does not allow for any overtime. Changes in the work schedule shall be mutually agreed to between the Contracting Officer Representative - Requiring Activity (COR-RA) and the contractor as long as said changes do not modify the contractual agreement or impact price. The contractor shall provide uninterrupted non-personal services necessary to perform Career Skills Program Installation Administrator services at CONUS Army locations listed in Technical Exhibit 3.

1.4.4 Quality Control. The contractor shall develop, implement, and maintain an effective quality control (QC) program to ensure services are performed in accordance with this PWS. The contractor shall be responsible for the inspection and quality control of all work performed in the course of accomplishing all activities defined in this PWS. The contractor shall ensure subcontractors understand and comply with flow down and flow-up procedures/provisions. The Quality Control Plan (QCP) shall implement standardized procedures / methodologies for monitoring performance and document contract performance to ensure all contract requirements are met. The contractor’s QC procedures shall address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). The QCP shall also address how the contractor shall ensure proper contractor employee identification and badging. The initial QCP shall be submitted with the contractor's proposal and shall be reviewed prior to award. The contractor shall submit an electronic copy of the final comprehensive written QCP to the Contracting Officer’s Representatives (COR) and the Contracting Officer (KO) within five (5) business days after award and within five (5) business days of any changes made thereafter.

1.4.5 Quality Assurance. The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.4.6 Recognized Federal Holidays. Contractor employees are not required to perform services on legal federal holidays, nor shall Government facilities operate during these yearly approved days. Any federal holiday falling on a Saturday shall be observed on the preceding Friday, and holidays falling on a Sunday shall be observed on the following Monday. The DOL wage determinations applicable to this requirement may require additional holidays than those stated above. The contractor is responsible for complying with wage determination requirements and all other appropriate DOL laws and regulations.

Federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Presidents’ Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.4.7 Contracting Officer’s Authority. The Contracting Officer (KO) is the only person authorized to direct changes in any requirements under this contract. In the event that the contractor effects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the contractor.

1.4.8 Contracting Officer’s Representative (COR). At a minimum, two CORs will be identified by separate letters.

The KO will appoint a COR-RA, at the requiring activity, located at HQ IMCOM G1 Soldier Education, Transition, Admin Services & Integration Division; Army Continuing Education System. And a COR at the enterprise-level, located at the Human Resources Command (COR-HRC). CORs monitor all technical aspects of the contract and assist in contract administration.

1.4.9 COR-RA. The COR-RA is the Government’s technical expert and is appointed by the KO, identified by a separate letter. Within the limitations of the appointment, the COR-RA shall provide technical assistance to the COR-HRC, and is authorized to perform the functions as identified in the KO appointment letter. These functions may include: perform or cause to be performed inspections necessary in connection with contract performance and verify that the contractor has corrected all deficiencies; monitor Contractor's performance and notify the KO, COR- HRC, and contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of contractor personnel. The COR-RA will participate in Interim Progress Reviews (IPR) with the contractor and HRC. A letter of designation issued to the COR-RA, a copy of which is provided to the contractor, states the responsibilities and limitations of the COR-RA. The COR-RA is not authorized to change any of the terms and conditions of the resulting contract.

1.4.10 Government Technical Monitor (GTM). While a COR is the only officially appointed representative of the

KO, given the scope and complexity of some service contracts, other individuals may assist the COR in monitoring a contractor’s performance against the requirements in the contract. These individuals shall be identified as Government Technical Monitors. The most common reason for designating additional technical monitors to support the COR is physical proximity to the contractor’s worksite, although they may also be appointed because of special skills or knowledge necessary for effective monitoring of the contractor’s work. When appropriate, the requiring activity shall designate GTMs necessary to aid the COR- RA in observing a contractor’s performance and reporting discrepancies to the COR-RA and/or COR-HRC. The GTM is not authorized to change any of the terms and conditions of the contract.

1.4.11 Type of Contract. This will be a Firm Fixed Price (FFP).

1.5 Security Requirements.

1.5.1 Personnel Security. Contractor personnel performing work under this contract shall have initiated a Tier T1 background investigation or equivalent at the time of start of work, and shall maintain the level of security required for the life of the contract.

1.5.2 Physical Security. The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured in accordance with AR 380-5 and AR 25-2.

1.5.3 Access and General Protection. The contractor and all associated subcontractor(s) employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall provide all information required for background checks to meet installation access requirements. The background check shall be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security measures or processes. The contractor shall safeguard all government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials under Contractor’s responsibility shall be secured.

1.5.4 Operations Security (OPSEC). The contractor shall identify an individual who shall be the contractor's OPSEC coordinator. Additionally, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees shall complete annual OPSEC awareness training and provide certificates upon completion within seven calendar days. Contractor personnel shall complete training within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR-RA no later than (NLT) 45 calendar days after contract award and in Monthly Status Reports (MSR) thereafter.

1.5.5 Common Access Card (CAC). Contractor employees requiring access to Government systems in order to perform services under this contract shall obtain a CAC. Proof of employment and security clearance / favorable background check is required before an ID CAC shall be issued authorizing access to the Installation and Government computer systems. CACs may not be issued to contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Agent Sponsorship System (TASS), https://www.dmdc.osd.mil/tass, is a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into TASS, the contractor's data shall be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The Contractor’s data shall be resident in the authorized source database and the Joint Personnel Adjudication System (JPAS), prior to the employee(s) request that a CAC be issued. Personnel eligible for a CAC who are not in JPAS (i.e., certain contractors, Foreign Nationals (FN), and DoD affiliates) shall be required to register at a site where an equivalent background vetting shall be accomplished In Accordance With (IAW) Federal Information Processing Standards (FIPS) 201, Personal Identity Verification (PIV) of Federal Employees and contractors. Before departure, the contractor shall retrieve all identification media (CAC, building electronic access cards, etc.) from their employees who depart for any reason;

and coordinate with the COR-RA for return of the Government identification media. Reference Federal Acquisition Regulation (FAR) Clause 52.204-9 – Personal Identity Verification of contractor Personnel – for specific guidance regarding this requirement. Contractor shall notify the CORs and KO of all lost, stolen, or damaged CACs within 24 hours of issue occurrence.

1.5.6 Systems Access. When requested by the Government, the contractor shall provide access to information regarding the systems the contractor operates or maintains on behalf of the Government under this contract.

1.5.7 Contractor-Owned and Operated Information Systems. The contractor shall comply with all requirements of AR 25-2, Information Assurance. Installation of non-Government-owned computing systems or devices without prior authorization of the appointed Designated Approving Authority (DAA) including but not limited to universal serial bus (USB) devices, external media, personal or contractor-owned laptops, and mobile computer devices is prohibited. All contractor-owned and operated information systems shall meet all security requirements for Government-owned hardware and software when operating on the Army Enterprise Infrastructure (AEI) or any DoD or Federal Agency network, managing, storing, or processing Army, DOD, or Federal Agency data or information, or conducting official communications or business.

1.5.8 Data Security. Contractor employees, and subcontractors shall physically or electronically protect Government data when not in use and/or under the control of an authorized individual. During the course of contract performance, when Government data is no longer needed or required to be retained under applicable Government records retention policies, the contractor shall coordinate with the KO to either turn over the Government data to the Government, or destroy it through means that will make the data irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use Government data obtained for purposes of the requirement, and shall not collect or use such information for any other purpose without the prior written approval of the KO. At expiration or termination of the contract, the contractor shall coordinate with the KO to either turn over all Government data managed that is in its possession to the Government or successor contractor, or if the Government so directs, destroy the Government data.

1.5.9 Access to Government Systems by Foreign Nationals. The contractor shall comply with all requirements of AR 25-2, for access to Government systems by employees who are FNs. Contractor employees who are FNs shall follow appropriate security policies and procedures for access to Government IT systems or networks.

1.5.10 Access to systems containing Personally Identifiable Information (PII). The contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, Department of Defense Privacy Program. Failure to safeguard information which may involve the contractor or the contractor’s personnel or to which they may have access may subject the contractor and/or the contractor’s employees to criminal liability under 5 U.S. Code § 552a.

1.5.11 PII Data Security. The contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees and subcontractors who require the information in order to perform their official duties under this contract. The contractor, contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of performance, when PII is no longer needed or required to be retained under applicable Government records retention policies, the contractor shall coordinate with the KO to either turn over the PII to the Government, or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use PII obtained for purposes of the requirement, and shall not collect or use such information for any other purpose without the prior written approval of the KO. At expiration or termination of this contract, the contractor shall coordinate with the KO to either turn over all PII managed under the contract that is in its possession to the Government or successor contractor, or if the Government so directs, destroy the PII.

1.5.12 PII Systems Security. The contractor shall encrypt all contractor-owned laptops or other portable media storage devices that process or store PII, in accordance with FIPS 140-2 (or successor). The contractor shall require FIPS 140-2 (or successor) encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.5.13 PII Data Breach Response and Notification. The contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009, ALARCT 050/2009, DoD 5400.11-R, and any amendments. The contractor or its subcontractor(s) shall immediately notify the COR-RA upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual who’s PII has been or possibly has been breached. In addition, the contractor or its subcontractor shall provide the COR-RA with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required.

If breach notification to affected individuals is required, the Government will determine if the contractor shall make the required notification. If the contractor is to notify the impacted population, it shall submit the notification letters to the COR-HRS, COR-RA and KO for review and approval.

1.5.14 Communications Security (COMSEC). All communications with DoD organizations are subject to COMSEC review. The contractor shall be aware that telephone communications, and IT networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (i.e.: viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6 Training Requirements.

1.6.1 Training Requirements. The contractor shall track all training requirements, and ensure that all employees working on this contract are compliant. If training requirements are not met, the Government (installation or command) may refuse access to systems or work location. The contractor shall maintain a training file for each employee and make it available for inspection upon request from the Government. Per DoDM 5200.01–M and AR 380–5, as well as any additional DA training requirements such as those in AR 530– 1, AR 25–2, and AR 525–13, the contractor shall comply with and participate in any pertinent Army, command, and installation security training programs when performance or services will occur on a Government installation and the contractor employee(s) are embedded or integrated into the Government activity or office. The contractor shall include a roster of personnel and their training status as part of the monthly status report. The contractor shall make copies of training certificates available to the Government upon request and post them in the appropriate database within 10 business days of training completion.

1.6.2 Antiterrorism Awareness Level 1 Training. Pursuant to DoD Instruction 2000.16, "DoD Antiterrorism (AT) Standards," dated 02 Oct 2006, each contractor employee requiring access to a Federally-controlled installation, facility and/or Federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at:

http://jko.jten.mil/courses/atl1/launch.html. The contractor shall be responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the COR-RA within five business days after start of entrance transition or prior to access to a federally- controlled installation or information system. In the event that the automated system at http://jko.jten.mil/courses/atl1/launch.html is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor. However, if the training is not completed online, the Level I AT Awareness Instructor qualification shall be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant name(s) of approved instructors shall be provided to the KO or designee along with all associated cost and schedule impacts to the contract.

1.6.3 iWATCH Training. The contractor shall brief all contractor and subcontractor personnel performing services under this contract on the local iWATCH program. The Government will provide training standards. This locally developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR-RA. This training shall be completed within 30 days of award and within 30 days of new employees commencing performance with the results reported to the COR NLT 45 days after award and in MSRs thereafter.

1.6.4 Combating Trafficking in Persons (CTIP) Training. Contractor and subcontractor personnel providing services under this contract shall complete the combating trafficking of persons online training within 14 days of start of work/employment and annually thereafter. The contractor shall include the names of personnel that have completed the training as part of the MSR. The contractor shall find instructions to access this course at http://www.combat-trafficking.army.mil/training.htm. This website also provides a Trafficking in Persons (TIP) Briefing for group briefings or contractor personnel unable to access the Army Learning Management System (ALMS).

1.6.5 DoD Cyber Awareness Challenge Training. The contractor shall ensure all contractor and subcontractor personnel requiring access to Government information systems register in the Army Training Certification Tracking System (ATCTS) and complete the DoD Cyber Awareness Challenge training at http://iase.disa.mil/Pages/index.aspx. The training shall be completed prior to obtaining access to information systems and annually thereafter.

1.6.6 Sexual Harassment and Assault Response Prevention (SHARP) Training. In accordance with the National Defense Authorization Act (NDAA) Fiscal Year 2012 (sections 584 and 585), contractor personnel supporting this contract shall complete SHARP training. The contractor shall provide Sexual Harassment and Sexual Assault training to all contractor personnel providing services for this contract. The contractor shall determine the specific sexual harassment/assault training appropriate for its workforce. The contractor shall complete the training within seven days of contract award or employment for newly hired employees, then annually thereafter. The contractor may utilize the Army's Sexual Harassment/Assault Response & Prevention (SHARP) training located at http://www.sexualassault.army.mil/ to satisfy this requirement. The contractor shall report the completion of SHARP training on the monthly status report.

1.6.7 Contractor and Subcontractor Identification (ID). All contractor personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as contractor employees to avoid creating an impression that they are Government officials. This includes telephone and email communication. The contractor shall ensure that all documents or reports produced by contractors are suitably marked as contractor products and that contractor participation is appropriately disclosed. The contractor shall provide each contractor employee an Identification (ID) badge. All contractor/subcontractor personnel on duty shall wear identification badges on the upper front quadrant of the outer garment at all times when performing work under this contract. If wearing the badge on the upper front quadrant of the outer garment should constitute a safety hazard, the contractor shall designate an alternate location for display of the badge for the employee affected. When contractor or subcontractor personnel send e-mail messages as part of performance, each sender shall include his/her first and last name, e-mail address, contact phone number, physical address, building number, and name of employer. Accounts established in Government e-mail systems for contractor and subcontractor personnel shall identify individuals as contractor personnel in the address book display and on individuals’ e-mail. Detailed properties for the account shall include name of employer and customer’s name for the contract. E-mail accounts shall follow guidance in accordance with FAR 37.114(c). Contractors are prohibited from using their private company emails for Government business as defined in AR 25-2. Contractor workspace (office, laboratory, and/or desk) shall contain a sign signifying the space is occupied by a contractor employee to ensure that Federal employees and the public know that they are not Federal employees.

1.7 Special Qualifications. The minimum knowledge, skills, and abilities required to perform these services/tasks include customer service skills, DOL Bright Outlooks Soldier development programs, career guidance and planning techniques, and national labor market. A bachelor’s degree in any area of study from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education is required.

The position requires strong communication, briefing and technical writing skill with knowledge in a wide variety of military personnel areas such as transition processing, military benefits, US Department of Veterans Affairs (VA) benefits to include educational benefits for Soldiers and Family Members; retirement or separation issues, DOL familiarity and knowledge of workforce development funding. Shall be knowledgeable about MOS, curriculum and instruction for education and training programs, and utilization of various types of occupational information and resources to include the DOL Occupational Outlook forecasts for employment industries, interest inventories, career planning and development to include approaches, program coordination, and use of educational and community resources and vocational systems. A NACI investigation is required for this position. Should a waiver to the education requirements be needed, the HQ IMCOM COR will evaluate the request and the KO may approve each situation on a case-by-case basis. The COR, SFL-TAP Regional Manager and vendor program manager shall all agree to waiver. Education and experience may be combined to qualify.

1.8 Formal/Informal Agreements. Contract employees serving as CSPIA shall not have a formal/informal compensation arrangement/agreement with any Educational Institution (EI) or vendor, regardless of the EI’s status as a recipient of Federal Tuition Assistance (TA), unless the contract employee obtains an ethics opinion provided by their contractor employer finding no conflicts of interest and authorizing their other employer compensation. In such cases, for the contract employee to continue to work for the other organization and perform their duties under the contract, the KO must concur with this finding.

1.9 Post Award Meeting. The contractor shall conduct a program kickoff meeting within five (5) business days of award. The meeting shall be held virtually or in person with the COR-RA, COR-HRC, and other Government personnel in attendance. Attendees may participate in the post award meeting via teleconference or video-teleconference. This meeting is not a substitute for the contractor fully understanding the work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award. The contractor shall provide minutes documenting post award meeting to the COR-RA within five calendar days after the meeting.

1.10 Periodic Progress Meetings. The KO, CORs, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the COR- RA will apprise the contractor of how the Government views the contractor's performance and the contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. All costs associated with this task shall be included as part of the firm-fixed price.

1.11 Data Rights. The Government has unlimited and immediate rights to all documents, materials, and/or reports produced under this Contract. All documents, materials, and/or reports to include passwords and source codes of any software, produced and delivered under this contract shall be Government-owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents, materials, and/or reports may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.12 Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may perform services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the KO, COR-HRC and the COR- RA immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan shall be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.13 Transition Period. To minimize any decreases in productivity and to prevent possible negative impacts on services, the contractor shall work collaboratively with the Government and other contractors to plan and execute an orderly transition and uninterrupted service during the designated transition period. The contractor shall develop and implement a comprehensive transition plan that addresses the full range of entrance and exit transition activities and describes the approach to minimize disruption to ongoing operations. The contractor shall provide staffing requirements for entrance/exit transition periods.

1.14 Entrance Transition. During the entrance transition period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. The contractor shall work collaboratively with the Government and other contractors to plan and execute an orderly transition and uninterrupted service during the designated transition period. At a minimum, the contractor shall address the following activities and deliverables in its transition plan and execute those responsibilities during the entrance transition period:

1.14.1 Execution of a transition plan approach with detailed schedules and high-level representation of key transition events/phases, activities, and deliverables.

1.14.2 Knowledge transfer from incumbent staff and training plan.

1.14.3 Phased transition staffing.

1.14.4 Obtain all required certifications and clearances, including personnel security clearances (if applicable).

1.14.5 Initiate staffing requirements, i.e. Tier 1 background investigations, CACs, and other activities IAW this

PWS.

1.14.6 Communications strategy for the transition.

1.14.7 Proposed transition kickoff meeting agenda.

1.15 Exit Transition. The contractor shall support exit transition activities necessary to transition when the contract reaches the end of its performance period. The contractor shall provide an exit transition plan to the KO for review no later than 45 days following award. The plan shall describe how the contractor plans to approach the following issues: employee notification, retention of key personnel (if applicable), retention of adequate workforce, turn-over of work-in progress, transfer of data and information and any other actions required to ensure continuity of operations. The contractor shall provide a current, certified list of all service employees on the contractor’s and/or subcontractor’s payroll together with anniversary dates of employment to the KO no later than 30 days prior to completion. During the exit transition period, the incumbent shall be fully responsible for performance of all services. The Government reserves the right to conduct site visits in conjunction with the solicitation of offers for the follow-on requirement. The incumbent contractor shall cooperate to the extent required to permit an orderly change over to the successor contractor. With regard to the successor contractor’s access to incumbent employees, the contractor shall permit a recruitment notice be placed in each facility. At a minimum, the contractor’s exit transition plan shall address the following:

1.15.1 An exit transition methodology to ensure the Government receives sufficient technical and non- technical data, data and/or software rights, licenses, and other relevant information.

1.15.2 A plan for ensuring that the Government retains and receives appropriate data rights and equipment.

1.15.3 Knowledge transfer from incumbent staff to new follow-on contractor staff.

1.15.4 Exit transition project management.

1.15.5 Exit transition timeline.

1.15.6 Exit transition staffing plan to ensure that the successor has access to key personnel and subject matter experts during relevant periods of the transition.

1.16 Proof of Insurance. The Contractor shall provide proof of insurance in accordance with FAR clause 52.228-5, Insurance – Work on a Government Installation. A copy of the insurance policy(ies) and proof of payment shall be submitted to the KO within ten days of award and annually thereafter, or at time of policy(ies) renewal.

1.17 Program/Project Manager. The contractor shall provide a project manager who shall be responsible for the performance of the work, contract compliance and quality control. The name of this person and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing and a copy of designation shall be provided to the KO within five days of award. The project manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.18 Employee recruitment, training and retention. The contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. A stable workforce is critical to successful performance of this mission. The contractor shall report the cumulative turnover rate as part of the MSR.

1.19 Required Reports. All reports shall be provided via email to the COR and alternate COR.

1.20 Monthly Status Report (MSR). The contractor shall generate and submit the MSR to the COR and Alternate

COR NLT the 10th day of each month. The reporting period shall be for the month prior. The MSR shall include activities of those assigned to the project, problems encountered, actual or recommended corrective action, results from quality control inspections conducted by the contractor, and workload performed during the previous month.

The report shall also include results of performance metrics (quantitative) for each PWS performance objective and standard (Attachment- Performance Requirements Summary). The CORs may recommend changes to the contractor’s MSR as needed. The contractor shall report the areas identified in Attachment-Estimated Workload Data, and the following items in an excel spreadsheet format:

1.20.1 Contract number.

1.20.2 Period of performance covered by the report.

1.20.3 Describe problems encountered; if none, so state.

1.20.4 By name and location of staffing rate and staffing vacancies.

1.20.5 Actual or recommended corrective action; if none, so state.

1.21 Workload performed during the month at each location; at a minimum, the contractor shall report the following workload:

1.21.1 Number of individual counseling sessions and average duration of counseling sessions.

1.21.2 Number of Garrison CSP programs.

1.21.3 Monthly total of attendees in programs, by program.

1.21.4 Number of virtual counseling sessions conducted by telephone and average duration of counseling sessions.

1.21.5 Number of virtual counseling sessions by computer/electronically.

1.22 Provide the results from evaluations completed in accordance with the quality control plan. At a minimum, data shall include:

1.22.1 The area of the contract inspected.

1.22.2 Evaluation method (i.e., random sampling, 100% inspection), sampled population, standard and whether or not the standard was met.

1.22.3 If standard was not met, provide detailed explanation of corrective measure taken to resolve.

PART 2 DEFINITIONS AND ACRONYMS

2.1 DEFINITIONS.

2.1.1 Business Day. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.2 Contractor. A supplier or vendor awarded a Contract for providing specific supplies or service to the Government. The term used in this Contract refers to the prime.

2.1.3 Contract Administrator. The official Government representative delegated authority by the KO to administer a contract. This individual is normally a member of the appropriate contracting/procurement career field and advises on all technical contractual matters.

2.1.4 Contracting Officer. Also referred to as “KO”. A person with the authority to enter into, administer, and/or terminate contracts and make related findings. The KO is the only individual who has the authority to contractually bind the Government.

2.1.5 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This designated individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 Day. Unless otherwise specified in this contract, the word “day” or “days” refers to calendar day(s).

2.1.7 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.8 Deliverable. Anything that can be physically delivered, and includes non- manufactured things such as meeting minutes or reports.

2.1.9 Government Furnished Property (GFP) or Government Furnished Equipment (GFE). Property/equipment in the possession of, or directly acquired by, the Government and subsequently made available to the contractor.

2.1.10 Government Technical Monitor (GTM). An employee of the U.S. Government. The GTM aids the COR-RA in observing a contractor’s performance and reporting discrepancies to the COR-RA and/or the COR-HRC.

2.1.11 Physical Security. Actions that prevent the loss or damage of Government property.

2.1.12 Quality Assurance. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.13 Quality Assurance and Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.14 Quality Control. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.15 Subcontractor. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.16 Work Day. The number of hours per day the contractor provides services in accordance with the contract.

2.1.17 Work Week. Monday through Friday, 0800-1700 hrs, unless specified otherwise.

2.2 ACRONYMS.

ACT Army Career Tracker ALMS Army Learning Management System AKO Army Knowledge Online AR Army Regulation ARNG Army National Guard AT Antiterrorism ATCTS Army Training Certification Tracking System

CAC Common Access Card CAP Corrective Action Plan CLIN Contract Line Item Number CMR Contract Manpower Report CMRA Contractor Manpower Reporting Application CMT Customer Management Tool COMSEC Communications Security CONUS Continental United States COR Contracting Officer Representative COR-HRC Contracting Officer Representative-Human Resources Command COR-RA Contracting Officer Representative-Requiring Activity CRS Career Readiness Standards DA Department of the Army DBA Defense Base Act DEERS Defense Enrollment Eligibility Reporting System DMDC Defense Manpower Data Center DMPM Director of Military Personnel Management DNS Degree Network System DOD Department of Defense DODD Department of Defense Directive DODI Department of Defense Instructions DOL Department of Labor EI Educational Institution FAR Federal Acquisition Regulation FAQ Frequently Asked Questions FFP Firm Fixed Price FIPS Federal Information Processing Standards FSO Facility Security Office FTE Fulltime Equivalent FY Fiscal Year G&A General and Administrative GFP Government Furnished Property GTM Government Technical Monitor HQDA Headquarters, Department of the Army HRC Human Resource Command IAW In Accordance With ID Identification IMCOM Installation Management Command ISOPREP Isolated Personnel ITP Individual Transition Plan JPAS Joint Personnel Adjudication System JTR Joint Travel Regulations KO Contracting Officer MOU Memorandum of Understanding MGIB Montgomery GI Bill MSR Monthly Status Report NACI National Agency Check with Inquiries NLT No later than NDAA National Defense Authorization Act OCONUS Outside the Continental United States ODC Other Direct Costs OPSEC Operations Security OSD Office of the Secretary of Defense PACOM United States Pacific Command PII Personally Identifiable Information POC Point of Contact

POV Privately owned vehicle PRMS Personnel Recover Mission Software PR/SERE Personnel Recovery/Survival, Evasion, Resistance, and Escape PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QCP Quality Control Program SFL-TAP Soldier for Life Transition Assistance Program SHARP Sexual Harassment and Assault Response Prevention SOP Standard Operating Procedure STRATCOM Strategic Communication TASS Trusted Associate Sponsorship System TE Technical Exhibit TIP Trafficking in Persons TSM Transition Services Manager TSS Transition Services Specialist USAR United States Army Reserve USMAPS United States Military Academy Preparatory School VA US Department of Veterans Affairs VOW Veterans Opportunity to Work

PART 3 GOVERNMENT FURNISHED ITEMS AND SERVICES

3.1 General. The Government will provide all facilities, utilities, furniture, regulatory materials and set-up required for personnel in direct support of education services support. The Government will provide access to required office machines (i.e. landline telephone service and equipment, fax machines, digital senders, paper, printer supplies and photocopy machines). The Government will provide computer workstations, software, network access and Information Management Office support. The contractor shall investigate and submit a formal report of shortage, loss, damage, destruction, or excessive consumption of government property to the KO within two workdays of occurrence/discovery. These provisions will only be utilized to support tasks associated with this PWS. Furthermore, the Government will provide access to Standard Operating Procedures, training materials, manuals, and publications in support of this contract. The contractor shall comply with all Government property, automation, and systems access requirements and regulations.

3.2 Contractor employees shall take precautions to prevent office safety hazards and follow all federal and local policies regarding safety. At the completion of the contract, property shall be returned to the Government in the same condition as received, except for reasonable wear and tear.

3.3 Facilities/Utilities. The Government will provide the necessary workstation for use by contractor personnel. The contractor may be required to share facilities and office equipment with the Government and other contractors. The Government reserves the right to reallocate and relocate assigned facilities during the term of the contract.

3.4 Workbook. The Government will provide an electronic copy of the workbook for each Service member who attends a higher education class.

3.5 Classroom. The Government will provide classroom space and audiovisual equipment necessary to support Higher Education Track classes and workshops.

PART 4 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General. The contractor shall furnish all personnel, supervision, specialized tools/equipment and services required to perform work under this contract that are not listed under Part 3 of this PWS. The Contractor shall provide facilities for the program manager and program management staff supporting this contract who are not performing education support services. When determining the program manager’s place of performance, the contractor shall consider that program manager’s travel costs (not mandated by the Government) in support of this contract are not reimbursable under the ODC and shall be included as part of the firm fixed price.

4.2 Damage. The Government will not be responsible in any way for damage to the contractor’s supplies, materials, equipment, or its employee’s personal belongings due to fire, theft, accident, or other disaster.

PART 5 SPECIFIC TASKS

5. SPECIFIC TASKS. The CSP is a component of the Transition Soldier Life Cycle model. The CSP encourages Soldiers, during their transition period, to capitalize on civilian training and development opportunities with a high probability of resulting in post-service employment opportunities. CSPs provide transitioning Soldiers the opportunity to acquire high-demand, highly-skilled careers after they transition from active duty.