Atch 1 - JBCHS ADS Amended PWS 2022.01.27.pdf

CONTRACT NO.:

27 January 2022

PERFORMANCE WORK STATEMENT

FOR

AERIAL DELIVERY SERVICES

FOR THE

AIR MOBILITY COMMAND

AT

JOINT BASE CHARLESTON, SC

1. DESCRIPTION OF SERVICES. The contractor shall provide Aerial Delivery Services (ADS) in support of

Air Mobility Command (AMC) Air Crew training requirements, Joint Base Charleston, South Carolina, and Drop

Zone/Landing Zone (DZ/LZ) locations identified in Appendix E.

1.1. Information Control Center. The contractor shall provide a control function that manages all information and resources required to support the 437 Airlift Wing (AW) aerial delivery training schedule. The contractor shall:

1.1.1. Coordinate/relay mission information with 437 Aerial Port Squadron (APS), Air Terminal Operations Center

(ATOC), and ensure ADS resources are available to load Aerial Delivery Platforms (ADPs) onto 437 APS Materials

Handling Equipment (MHE) in accordance with 437 APS sequence of events timeline.

1.1.2. Prepare an aircraft load sequence and provide a copy to the 437 APS/ATOC and MHE operator.

1.1.3. Provide a qualified rigger, within 15 minutes of notification, to correct rigging discrepancies found after the

ADP is loaded on the aircraft.

1.2. Rig and prepare ADPs. The contractor shall prepare and inspect ADPs to include, but not limited to, Heavy

Equipment (HE), Container Deliver System (CDS), Low Cost Low Altitude (LCLA) CDS, Joint Precision Airdrop

System (JPADS), Extraction Line Panels, and Door Bundles. The contractor shall:

1.2.1. Rig HE ADPs utilizing the Type V and/or Type VI Dual Row platform in accordance with (IAW) Technical Order

(TO) 13C7-52-22, Organizational Maintenance Manual (Including Repair Parts and Special Tools List) For the Type V

Airdrop Platform and the Dual Row Airdrop Platform; TO 13C7-1-5, Rigging Airdrop Platforms; TO 13C7-1-8, Airdrop of

Supplies and Equipment: Rigging Typical Supply Loads; TO 1C-17A-1-4, Air Drop Mission Crew Manual; TO 13C7-1-51, Airdrop of Supplies and Equipment: Dual Row Airdrop Systems; and/or HQ AMC/A3TW message, 8 ft. Dual Row Airdrop

Platform Rigging Procedures, and TO 13C7-49-2, Unit Maintenance Manual for Ancillary Equipment for Low Velocity Air

Drop system (LVADS).

1.2.2. Rig CDS Loads IAW TO 13C7-1-11, Airdrop of Supplies and Equipment: Rigging Containers and TO 13C4-6-2, CDS.

1.2.2.1. Rig CDS with JPADS to include but not limited to the Modular Autonomous Guidance Unit (MAGU) IAW

TO 13C7-49-71 and TO 13C7-49-91, as required to support 437 AW aerial delivery training schedule.

1.2.2.2. Fabricate CDS skid boards IAW TO 13C7-1-11, Chapter 8 as needed.

1.2.3. Prepare extraction line panels IAW TO 13C5-2-41, Extraction Line Panel.

1.2.4. Rig door bundles IAW TO 13C7-1-11, Part 2, Chapter 3. A modified T-10 parachute shall be used.

1.2.5. Annotate the rigger's inspection of rigged HE platforms on DD Form 1748, Joint Airdrop Inspection Record

(Platforms), blocks 3, 4, 6, 7, 9, 10, 11, and 12; Container Platforms using DD Form 1748-1, Joint Airdrop Inspection

Record, (Containers) blocks 3, 4, 6, 7, 14, 15, 16, and 17; JPADS DD Form 1748-5, Joint Airdrop Inspection Record

(JPADS) blocks 3, 4, 6, 7, 12, 13, 14, 15, and 16; and DD Form 1748-6, Joint Airdrop Inspection Record Dual Row

Airdrop System (DRAS) blocks 3, 6, 7, 9, 10, 11, and 12. These forms shall remain with the platform for pre-load and post-load Joint Airdrop Inspection (JAI).

1.3. Combat Offload Platforms. The contractor shall maintain twenty (20) combat off-load platforms (COP) utilizing type-V platforms. The contractor shall:

1.3.1. Build replacement COPs as on-hand COPs become unserviceable. The weight of the replacement COPs shall range from 1200 up to 2400 pounds.

1.3.2. Inspect COPs upon return to the inspection line and make necessary adjustments and/or repairs before returning COP to the ready line.

1.4. Inspect, Clean, Store, Repair and Pack Cargo/Extraction Parachutes and Extraction Line Panels.

Inspect, clean, store, repair, and pack cargo/extraction parachutes and extraction line panels IAW applicable T.O.s, to include but not limited to, 26 Ft Diameter High Velocity Cargo Parachute, 15 Ft Diameter Cargo Extraction

Parachute, PADS 2K-M Parachute, 64 Ft Diameter Model G-12D&E Cargo Parachute, T-10 Personnel Parachute.

The contractor shall:

1.4.1. Inspect all parachutes for cleanliness, dryness, and damage IAW the applicable T.O. Preventive Maintenance

Checks and Services (PMCS). Damaged parachutes shall be identified and repaired or condemned and removed from inventory, IAW applicable TO.

1.4.1.1. Notify the Contracting Officer Representative (COR) in writing when parachutes are to be condemned and coordinate removal from the inventory.

1.4.2. Inspect all extraction lines and extraction line panels for cleanliness, dryness and damage IAW the applicable

T.O. PMCS. Damaged extraction lines and extraction line panels shall be identified for repair or condemned and removed from inventory.

1.4.3. Inspect all Container Delivery System Bags ,which include but are not limited to the A7 and A22 bag, for cleanliness, dryness and damage IAW the applicable T.O. PMCS. Damaged Container Delivery System Bags shall be identified and repaired or condemned and removed from inventory IAW applicable T.O.

1.4.3.1. Notify the COR in writing when bags are to be condemned and coordinate removal from the inventory.

1.4.4. Maintain Air Force TO Form 391, Parachute Logs and Records, for each parachute on-hand IAW TO 00-25-

241, Parachute Logs and Records, except paragraph 4.

1.5. Aircraft loading and offloading. 437 APS Ramp Services will accomplish all aircraft loading and offloading operations. The contractor shall:

1.5.1. Set up ADPs IAW load sequence sheet onto the high line doc in building 174 as coordinated with the 437th

APS ATOC/Ramp Services to ensure load times are met.

1.5.2. Cover ADPs set up on the high line dock with plastic pallet covers when inclement weather is forecasted.

1.6. Drop Zone (DZ) Recovery. The contractor shall recover airdrop training platforms and equipment

(parachutes, parachute bags, dropsondes, and extraction line panels) from DZ referenced in Appendix E, IAW TO

13C7-1-10, Derigging and Recovery Procedures, Chapter 4. The contractor shall:

1.6.1. Provide a qualified rigger on the DZ during each drop to assist the 437 OSS on-call Malfunction Officer

(MO).

1.6.1.1. Ensure the qualified rigger present on the DZ during all equipment drops possesses the following

Government-Furnished Equipment: digital camera, binoculars, and a global positioning system (GPS) as well as clerical supplies necessary to initiate incident reports.

1.6.2. Immediately inform the 437 AW Command Post (CP), North Auxiliary Air Field (NAAF) Tower, COR, and on-call MO of any aerial delivery malfunctions and provide a callback number.

1.6.2.1. Take sufficient number of pictures to show all sides of the malfunctioning platform as well as any suspect or failed components.

1.6.2.2. Return platform, parachutes, and other equipment to Joint Base Charleston, unless notified by the CP, NAAF Tower or on-call MO within a reasonable amount of time (not to exceed 45 minutes from the initial

CP/NAAF notification) to leave the equipment on the DZ, to complete malfunction investigation with the 437 OSS

MO.

1.6.2.3. Deliver an incident report to the COR the next work day, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident to include a chronological order of the circumstances, and e) attach pictures.

1.6.3. Immediately inform 437 AW CP, NAAF Tower and the COR of any aerial delivery platforms that land on private property outside of NAAF.

1.6.3.1. Ensure the Government has obtained permission from the property owner before recovering the load.

When recovering the load, follow procedures in paragraphs 1.6.2.1. and 1.6.2.2.

1.6.3.2. Declare an ADP lost when it lands outside of the DZ and it is not found within two hours.

1.6.3.3. Notify the NAAF Tower and the COR after the search is completed. If found provide location and GPS coordinates if possible.

1.6.4. Ensure the recovery team is at the DZ and prepared to recover airdrop training platforms and equipment based on the NAAF entry and exit times.

1.6.4.1. When scheduled drops are delayed past the last NAAF exit time + 30 minutes, the contractor may depart the DZ before the last drop is completed.

1.6.4.2. Notify the NAAF Tower before departing the DZ.

1.6.5. Recover Airdrop Item Tracking System (AITS) during CDS/HE/Door Bundle/LCLA/JPADS recovery:

1.6.5.1. Locate the AITS on the CDS/HE/Door Bundle/LCLA/JPADS.

1.6.5.2. Power-down the AITS and remove from the load.

1.6.5.3. Make a reasonable effort to search and recover AITS missing from the load(s). Recover as much as reasonable if the AITS is broken/damaged.

1.6.5.4. Gather all recovered AITS, to include damaged/inoperative AITS, and return to the Aerial Delivery

Facilities.

1.6.5.5. Notify 437 OSS Tactics when AITS has been recovered and store AITS in the Aerial Delivery Facilities until Tactics recovers the AITS the next duty day.

1.6.5.6. Notify the COR when AITS is not recovered the next duty day.

1.7. Participation in Airdrop Malfunction Investigation. The contractor shall participate in airdrop malfunction investigations caused by rigging or parachute packing.

1.7.1. The contractor shall ensure a minimum of one qualified rigger from one of the three ADS locations attends the tri-annual malfunction review board at Ft. Lee, Virginia when there has been a contractor caused malfunction.

The cost for attending this board shall be included in the monthly Aerial Delivery Service Contract Line Item

Number (CLIN).

1.8. Records and Reports. The contractor shall:

1.8.1. The contractor shall prepare and submit the following reports within the time frames stated below or IAW the specified publication and AMC/A4T policy messages, memorandums, instructions, and directives and provide an electronic copy to the COR.

1.8.1.1. Monthly Station Traffic Handling Report, HQ AMC-A4T(M) WRS (AMC Form 82) IAW AFI 24-605, V2, Chapter 4, Section 4B, paragraphs 4.36. through 4.36.2. and 437 APS Data Records Section Policy.

1.8.1.2. Monthly Workload Data. Record and maintain monthly workload data at the beginning on the contract performance start date, and for each FY thereafter, 1 October through 30 September. Data shall include, but not limited to, parachutes inspected/packed/repaired by type, extraction parachutes inspected/packed/repaired by type, extraction line bags inspected/packed/repaired, platforms rigged by type, aircraft loaded/offloaded by type, and number of trips to/from DZ/LZ. Submit workload data to HQ AMC/A4TS no later than 10 workdays after 30

September each year.

1.8.1.3. DD Form 1748-3, Joint Airdrop Summary Report, IAW AFJ 13-210(I) paragraph 5-6. Submit by the tenth calendar day of the following month using the Fort Lee web address provided by the COR.

1.8.2. The contractor shall create, maintain, and dispose of Government required records IAW AFI 24-605, V2, Chapter 4, Section 4B, and HQ AMC/A4T policy, messages, memorandums, instructions, and directives. The contractor shall:

1.8.2.1. Research documentation retained by the contractor and prepare reports within 48 hours of request.

1.8.2.2. Provide the original record or a reproducible copy of any such record within three working days of request.

1.8.3. When applicable submit a Product Deficiency Quality Report (PDQR) IAW T.O. 00-35D-54 using

Deficiency Report and Mail Submitter to identify aerial delivery items received with defects or quality of item is suspect.

1.9. Flying Scheduling Meeting. The contractor shall attend the 437 AW flying scheduling meeting, as scheduled by the 437 AW.

1.9.1. The contractor shall coordinate with the 437 AW to ensure simultaneous airdrops at off-base DZs are not scheduled for the same day and all training requirements have been included in the flying training schedule. The

437 AW flying training schedule may include other unit’s training requirements.

1.9.2. Changes to the approved flying training schedule less than 24 hours from mission departure time must be coordinated and approved by the contractor.

1.9.3. AITS usage will be coordinated with the contractor at least 24 hours prior to all scheduled AITS drops.

1.10. Custodial Services. The contractor shall clean and maintain all Government-Furnished Facilities (GFF), except the bathroom, and those spaces occupied by Government personnel. The contractor shall:

1.10.1. Ensure the main parachute packing floor is free of debris upon completion of parachute packing operations for the day. Parachutes stretched out on the parachute packing floor awaiting packing are not considered debris.

(Note: Ensure parachutes awaiting packing are not left in direct contact with the concrete floor for more than 12 hours.)

1.10.2. Ensure the ADP rigging line/floor is free of debris upon completion of rigging operations for the day.

Rigged or partially rigged ADP’s remaining on the rigging line/floor awaiting completion is not considered debris.

1.10.3. Ensure the outside area of Bldg. 174 by the Drying Tower, Overhead Crane, and Docks are kept free of debris, trash and weeds.

1.11. Other Services.

1.11.1. Upon request, provide floor space and Government -Furnished Materials to other Government agencies with parachute packing and platform rigging requirements. Requests shall not interfere with 437 AW aircrew training.

1.11.2. Upon request, provide static aerial delivery equipment, to include but not limited to HE platforms, dual-row platforms, CDS, JPADS, and extraction line panel to the JAI section for use in loadmaster training.

1.12. Mechanized Material Handling Systems (MMHS). The contractor shall:

1.12.1. Inspect rollers for movement and lubrication monthly to ensure safe operation.

1.12.2. Report inoperable rollers or any other deficiencies to the 437 APS MMHS maintenance section and the COR.

2. SERVICE SUMMARY. The Service Delivery Summary (SDS) represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives.

The contractor is fully expected to comply with all Performance Work Statement (PWS) requirements; however, the

Government’s assessment of contractor performance will focus mainly on these objectives.

2.1. A critical nonconformance cannot be corrected and adversely affects the safety and/or security of personnel and/or resources, cannot be corrected without mission impact, or adversely affects another Government agency's ability to accomplish their mission.

2.2. Minor nonconformance is a nonconformance which cannot be corrected but is not likely to materially reduce the usability of the services for their intended purpose.

Performance Objective PWS Paragraph(s) Performance Threshold

1. Provide a control center that manages all information and resources required to support the 437 Airlift Wing (AW) AD training schedule.

1.1. – 1.1.1. No instance where the control center fails to manage all information and resources to support 437 AW AD training schedule or where the AD mission is delayed due to non-availability of contractor resources.

2. Prepare a load sequence for each AD mission and provide a copy to 437 APS/ATOC and MHE operator.

1.1.2. No instance where 437 APS/ATOC and

MHE operator are not provided a copy of the load sequence for each mission.

3. Provide a qualified rigger within 15 minutes of notification to correct rigging discrepancies found after the ADP is loaded on the aircraft.

1.1.3. No instance where the qualified rigger’s

failure to arrive within 15 minutes of notification resulted in an AD mission delay.

4. Rig and prepare ADPs.

1.2. – 1.2.5. Rigging conforms to applicable T.O.

standard. No critical nonconformance and less than 3 other minor nonconformances.

5. Inspect, clean, store, repair and pack cargo/extraction parachutes and extraction line panels.

1.4. – 1.4.4. Inspection, cleaning, storing, repairing, and packing of cargo/extraction parachutes conform to applicable T.O. standard. No critical nonconformance and less than 3 other minor nonconformances.

6. Set up ADPs IAW load sequence sheet onto the high line doc as coordinated with the 437th APS

ATOC/Ramp Services to ensure load times are met.

1.5.1. – 1.5.2. No instance where the contractor’s failure to meet MHE loading/offloading times, as coordinated with 437 APS ATOC/Ramp

Services, resulted in an AD Mission Delay.

7. Provide DZ recovery.

1.6. – 1.6.5.6. Recovery procedures conform to T.O. 13C7-

1-10, paragraph 4. No critical nonconformance and less than 3 other minor nonconformances

8. Manage accurate and auditable records and reports.

1.8. – 1.8.3. No critical nonconformance and less than 3 other minor nonconformances per reporting period

9. Cyber Incident Reporting 4.5.18 – 4.5.22. No more than one late cyber incident report or unreported cyber incident in a 12 month period.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, TRAINING AND

SERVICES

3.1. Government-Furnished Materials (GFM). GFM, Appendix C-1, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory the initial stock of GFM provided not later than five working days before performance start date and annually thereafter not later than 10 calendar days before completion of the contract period, including any option periods. Any missing items shall be annotated on the inventory and the CO notified in writing. The contractor shall sign a receipt for all materials provided by the Government.

3.1.1. The contractor shall establish and maintain an up-to-date inventory and control system (minimum mission essential levels) for all consumable items required to perform ADS.

3.1.1.1. The contractor shall track all supplies on-hand, supply requests, and supplies received in accordance with local procedures provided by the COR, and notify the COR and the AMC Program Manager when supplies aren’t available to meet aircrew training requirements and/or are not received within 90 days of request.

3.1.2. The contractor shall request additional materials by completing and submitting an AF Form 2005, Issue/Turn-in Request, to the COR at least 90 calendar days before the required delivery date of the materials. At the conclusion of the contract, the contractor shall return all residual inventories to the Government.

3.2. Government-Furnished Equipment (GFE). Government-Furnished Equipment (GFE), Appendix C-2, will be provided to the contractor for the duration of the performance period of this contract. The contractor and COR shall jointly inventory GFE NLT five working days before the performance start date; and annually thereafter NLT

10 calendar days before completion of the contract period, including any option periods. The contractor and the

COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The CO shall be provided a copy of the inventory signed and dated by the COR and contractor's representative receipting for all equipment provided by the Government; and, notified in writing when equipment is missing or not in working order. In the event of disagreement between the contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the CO.

3.2.1. The contractor shall submit requests for additional or replacement GFE to the COR personnel. Such requests shall specify the rationale for the request. The contractor shall comply with COR personnel disposition instructions for GFE being replaced.

3.3. Government-Furnished Facilities (GFF). GFF, Appendix C-3, have been inspected by the Government. The

Government will correct hazards according to approved plans of abatement taking into account safety and health priorities should a hazard within a GFF be identified. The Government will provide dedicated Defense Switching

Network (DSN) telephone lines and computer network connections.

3.3.1. The contractor shall furnish the CO and COR documentation describing, in detail, any modification requested before any modification of the GFF is performed by the contractor at their expense. No alterations to the facilities shall be made without specific written permission from the CO. The contractor shall return the GFF to the

Government in the same condition as received, fair wear and tear and approved modifications excepted. GFF shall only be used in performance of this contract.

3.3.2. The contractor shall provide use of the rigging and parachute packing floor and equipment to visiting units performing AD training at Joint Base Charleston. Use of GFF will be coordinated through the COR prior to use and will not interfere with contractor’s day-to-day operations.

3.4. Government Provided Training.

3.4.1. The Government will provide on-site familiarization training for the first 15-calendar days after the performance start date. The contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ADS as defined in this PWS. Training includes, but is not limited to, such things as documentation requirements, flight line driving certification, and DZ locations.

3.4.1.1. Within seven calendar days after the Post Award conference, the contractor shall provide, in writing to the

CO and COR, the specific training requirements for contractor personnel.

3.4.1.2. The Station Manager and COR shall meet after the first seven days of familiarization training to evaluate the need for continued training. The Station Manager may indicate contractor personnel have received sufficient training in a specific area at any time, and the COR will ensure Government training is terminated accordingly.

3.4.2. Within 15 calendar days after the Post Award Conference, the contractor shall designate, in writing to the CO and COR, contractor personnel performing as Qualified Riggers and shall provide current documented qualification training of the JPADS Riggers Course, Parachute Riggers Course (includes JPADS), Memorandum of Familiarization from the U.S. Army Quartermaster School.

3.4.2.1. The Government will make available a Parachute Riggers Course provided at a location within the Continental

United States or through a Mobile Training Team at JBCHS, for those contractor personnel not certified. The course duration is currently19 academic days.

3.4.3. Training requirements shall be coordinated with the COR and COR Manager (CM).

3.5. Government Provided Services.

3.5.1. Automated Data Processing Services. Includes data processing systems analysis and life cycle maintenance of data processing systems.

3.5.2. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies and wartime operations.

3.5.3. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.5.4. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.5.5. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.5.6. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.5.7. Grounds Maintenance. Includes normal ground maintenance services except as specified in PWS paragraph

1.10.2. and 1.10.3.

3.5.8. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail.

3.5.9. Police Services. Includes maintaining law and order, traffic management, vehicle decals, and parking pass services as applicable.

3.5.10. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.5.11. Safety Services. Includes operation of installation safety programs, educational support, and promotional efforts.

3.5.12. Utilities. Includes water, sewage, electricity, natural gas, and fuel oil services.

3.5.13. Weather Services. Includes advising and providing timely notification of weather conditions that would affect planned activities.

4. GENERAL INFORMATION. The contractor shall provide all technical support, personnel, supervision, equipment, tools, materials, facilities, and other items and services, (except as specified within the contract as

Government-Furnished Materials, Facilities, Equipment, Training, and Services), as required, to perform ADS as defined in this PWS, in support of the 437 AW flying training schedule at Joint Base Charleston, SC.

4.1. Contractor Personnel. The contractor shall provide a Station Manager and Alternate Station Manager who shall be responsible for the performance of the work. The name of these persons shall be designated in writing to the CO prior to attending familiarization training.

4.1.1. The Station Manager/Alternate Station Manager shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

4.1.1.1. The Station Manager shall meet with the CO, COR, and other Government personnel as required by the

CO. The contractor may request a meeting with the CO when the contractor believes such a meeting is necessary.

4.1.2. The Station Manager/Alternate Station Manager shall read, write, speak, and understand English in order to use technical manuals/references and for effective communication.

4.1.3. The contractor shall ensure all personnel are qualified for their positions, provide verifying documentation to the CO upon request, and are able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. The contractor shall notify the CO, PM, and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4..1.3.1. The contractor shall provide the CO, PM, COR, and Trusted Agent (TA) an initial list (excel spreadsheet) approved in writing/e-signature by the Station Manager, of contractor personnel not later than the contract performance start date and provide an updated list within 24 hours of the employment and/or termination of contractor personnel. This list shall include, at a minimum, the following information:

- Name, (last, first, middle initial)

- Primary position title

- On-site employment date and termination date

- Level of investigation/security clearance (as well as date of approval)

- Qualification/, certification/training date, qualification/certification/training expiration date, and required refresher training date; personnel fulfilling the following PWS requirements: Riggers, CDL Certified Drivers, and MHE Vehicle

Instructors/Drivers.

4.1.4. The contractor shall ensure a sufficient number of contractor personnel retain, as applicable, current and valid civilian operator’s license and special equipment operating certificates, identification cards, and badges prior to commencing performance and to fulfill the requirements of the PWS for the duration of the contract.

4.1.5. Contractor personnel shall present a neat uniform appearance and be easily recognizable as contractor personnel.

Contractor personnel shall wear commercial equivalent clothing (appropriate for the specific functions performed) bearing the name of the company and person.

4.1.5.1. The Station Manager’s nametag shall identify their position.

4.2. Hours of Operation. The contractor shall staff all functions and perform the services required under this contract 0730-

1630 local time, Monday through Friday, and staff functions outside of these established operating hours, as required to meet performance requirements 24 hours a day (except U.S. Federal Holidays). Approximately 80% of the air drops will be outside the 0730-1630 operating hours (NOTE: Typical after hours air drop times are between 2100 and 0500, and can be accomplished in an eight hour shift based on coordinated scheduled drop times). The contractor shall, based on the 437 AW flying training schedule, anticipate working two weekends (as defined in Appendix A) per calendar year as required.

4.2.1. The Station Manager or Alternate Station Manager shall be on-site during hours of operation, 0730-1630 local time, Monday through Friday, as well as respond to the work site within one hour of notification by the

Government.

4.2.2. The contractor shall provide the CO, COR, 437 APS ATOC, Base Operations, and 437 AW Command Post with the means/information needed to contact the Station Manager or Alternate Station Manager(s) 24 hours a day.

4.2.3. Force Augmentation. During periods that may warrant, AMC reserves the right to insert any necessary personnel to augment contractor operations. The senior AMC representative, in coordination with the Station Manager or Alternate

Station Manager, has overall management responsibility for prioritizing workload and resources. The contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO) to ensure there is no degradation of services, to include but not limited to the use of Government-Furnished Materials, Government-Furnished Equipment, and

Government-Furnished Facilities.

4.2.4. Services are considered essential contractor services which support mission essential functions as defined in DFARS

252.237.7023.

4.3. Training. The contractor shall be responsible for and pay all costs incurred for all contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract. The contractor shall:

4.3.1. Within 30 calendar days of their employment start date and annually thereafter, all contractor personnel shall complete

Force Protection Training and Cyber Awareness Challenge Training, and provide the COR with the computer generated completion certificates. The website for these courses will be provided by the COR.

4.3.2. Prior to performance under the contract, develop a Riggers Qualification program to ensure a sufficient number of contractor personnel complete required riggers training to fulfill the requirements of this PWS for the duration of this contact.

4.3.2.1. Ensure all Riggers are properly trained and qualified before such employees fulfill any of the Riggers requirements of this PWS. Provide the COR with a Memorandum of Completion for each individual successfully completing Riggers

Qualification training.

4.4. Safety. The contractor shall comply with the latest applicable Federal, DOD, Air Force, AMC, and Installation regulations, instructions, policies, management plans, and requirements regarding personnel health, occupational/operational safety and airfield operations. The contractor shall:

4.4.1. Ensure that work performed does not expose personnel or property to hazards, risk of injury, or damage. The

Government safety program manager may conduct periodic and no-notice visits to the contractor work site. Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established regulations, instructions, policies, management plans, and requirements are not being met.

4.4.1.1. Develop checklists using relevant safety guidance to brief personnel on hazards associated with aerial delivery, DZ, and flight line operations.

4.4.1.2. Ensure Personal Protective Equipment is available and properly used.

4.4.2. Inspect GFF fire extinguishers and report unserviceable units to the COR.

4.4.3. Report hazardous situations or events which cannot be eliminated immediately to the COR and CM.

4.4.3.1. Deliver a written report within 12 hours, which includes, at a minimum, the following: a) date and time, b) situation or event, c) personnel and resources involved or affected, and d) a narrative description.

4.4.4. In the event of an incident/accident involving personnel and/or property, notify the COR telephonically within 30 minutes and provide a synopsis of the incident.

4.4.4.1. Deliver a written incident/accident report to the COR within 24 hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

4.5. Security. The contractor shall comply with the latest applicable DOD, USAF, Installation, and 437 AW instructions, regulations, management plans, and requirements, regarding Operational, Physical, and

Communications Security as well as the Security Escort and Anti-terrorism/Force Protection Programs.

4.5.1. The contractor shall ensure contractor personnel employed to perform contract requirements meet the following criteria: (a) have a successfully completed Tier 1 Investigation or (b) Secret Clearance on file in the Defense Information

System for Security (DISS).. The contractor shall ensure all contractor personnel: 1) obtain Common Access Cards (CAC),

2) obtain valid Flight-line Badge issued by the Installation Security Forces (SF), and 3) display their identification card(s) at all times, IAW all local security procedures.

4.5.2. Upon contract award, the contractor shall submit the full names, Social Security Numbers, dates of births, and places of births of all United States citizen contractor personnel to the USTRANSCOM Trusted Associate Sponsorship System

(TASS) Trusted Agent (TA). The TA will use that information to create the CAC application in TASS and forward information to USTRANSCOM Protection and Response (TCCS/PR) office / (transcom.scott.tccs.mbx.protection-services-center@mail.mil) for vetting through DISS to ensure investigative and clearance requirements have been satisfied. An

Optional Form 306, Declaration for Federal Employment, may be required for some contractor employees. USTRANSCOM

TA will notify the contractor’s FSO when an Optional Forms 306 is required. Contractor personnel without the required completed background investigation or security clearance shall be denied the ability to work in support of this PWS. The contractor shall follow these procedures whenever hiring new employees to work under this contract.

4.5.2.1. Contractor employee background investigations in DISS must reflect either an open, closed, or adjudicated status or a prior favorable adjudication for deferred reinvestigations that are out of scope. Existing eligibility remains valid until the individual is removed from continuous evaluation, no longer has any DOD affiliation, or has their eligibility suspended or revoked. Contractor personnel with an incident report(s) posted in DISS will be not be permitted to work under this contract until either the incident report is removed from DISS or approval from USTRANSCOM is obtained for continuance of performance by the specific contractor employee. Interim security clearances are only accepted if DISS shows an open investigation. No exceptions to these rules will be allowed by TCCS-PR.

4.5.3. CACs for contractor personnel will be approved in TASS with an expiration date for a period not to exceed three years. Once approved by the TA, the contractor employee may go to the nearest Real-Time Automated Personnel

Identification System (RAPIDS) / Defense Enrollment Eligibility Reporting System (DEERS) office for CAC issuance.

4.5.4. Upon completion of this contract or upon termination of personnel, all contractor personnel who possess CAC cards shall return these cards to the COR.

4.5.4.1. The CO may delay payments under a contract if the contractor fails to comply with these requirements.

4.5.5. The Government may supplement the contractor’s work force if Tier 1 Investigations or Secret Security Clearances are not received prior to the contract performance start date. However, the Government is not obligated to supplement to supplement the contractor’s workforce. The costs required to perform the services listed in the PWS shall be deducted from the contractor’s monthly payment if any delays in receipt of a favorable Tier 1 Investigation are due to the contractor’s late submission of requests or if an investigation reveals the contractor’s designated personnel are determined not eligible for clearance. Failure to provide sufficient personnel may also constitute default, which could permit the Government to terminate this contract for default.

mailto:transcom.scott.tccs.mbx.protection-services-center@mail.mil mailto:transcom.scott.tccs.mbx.protection-services-center@mail.mil

4.5.6. Contractor personnel turnover shall not constitute an excuse for nonperformance of this contract. The costs for

Government performance while contractor personnel are awaiting clearances shall be deducted from the contractor’s monthly payment based on actual costs incurred.

4.5.7. Handling and Protection of Non-Public Information. In performance of this contract, the contractor may have access to DOD Transactional Information (DTI), which for the purposes of this section shall mean any information developed or received in the course of planning, ordering, shipping, tracking, and invoicing in support of the requirements of this contract.

To adequately protect this DTI, contractor information systems (IS) involved in the performance of this contract shall comply with the security requirements in the current version of the National Institute of Standards and Technology (NIST) Special

Publication (SP) 800-171, “Protecting Controlled Unclassified Information (CUI) in Nonfederal Information Systems and

Organizations. Compliance with NIST SP 800-171 measures is required at the prime contractor level and applies to subcontractors and other entities that the prime contractor engages with in order to meet the requirements of this contract.

4.5.7.1. Additionally, the contractor agrees to use such information only for the purposes of fulfilling the contracted requirements and to protect such information from unauthorized release or disclosure. Protection of the DTI does not abrogate any responsibilities of the contractor to comply with or implement additional cyber security requirements as part of generally accepted system security principles or as required by other categories of information that may be co-resident with the DTI on the contractor’s IS.

4.5.8. The contractor shall not divulge any financial, planning, programming, or budgeting information without the express consent of the Government as outlined in Operational Security (OPSEC) and Information Security regulations.

4.5.9. The contractor shall not transmit CUI or legacy For Official Use Only information on networks not approved for this information.

4.5.10. The contractor shall ensure that personnel have the appropriate passes, badges, and identification to accomplish all services as specified in the PWS, to include but not limited to security badges/flight-line access badges.

4.5.11. Within 30 calendar days of their employment start date and annually thereafter, all contractor personnel shall complete Force Protection Training and Cyber Awareness Challenge Training, and provide the COR with the computer generated completion certificates. The website for these courses will be provided by the COR.

4.5.12. Contractor personnel shall protect their CAC login Personal Identification Number (PIN).

4.5.13. Contractor personnel shall comply with antiterrorism Force Protection conditions (FPCONs).

4.5.13.1. The contractor shall participate in Random Antiterrorism Measure (RAM) activities to the best of its ability. The contractor shall not add additional staff to perform RAMs. The PWS airlift mission performance requirements take precedence over RAM activities. In no case, shall contractor participation in RAMs result in contractor personnel performing security guard functions.

4.5.14. The contractor shall obtain Vehicle Flight-line Access Passes for all contractor vehicles, transiting the base Flight-line Entry Control Points.

4.5.14.1. Contractor shall obtain the Certificate of Competency, AF IMT 483 for all contractors identified to operate vehicles/MHE on the flight line.

4.5.15. The contractor shall comply with the Security Agreement (DD Form 441) and the National Industrial Security

Program Operating Manual (DOD 5220.22-M) with all revisions to the manual, notice of which has been furnished to the contractor.

4.5.15.1. The contractor shall insert the language in paragraph 4.5.15. in all subcontracts when the subcontractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system.

4.5.16. Operationally Critical Support. The services designated under this contract are “operationally critical support” as defined in DFARS 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting.

4.5.17. Cyber Security Assessments and Mitigation Plans. The contractor shall provide a self-Assessment of its compliance with NIST SP 800-171 and present a Plan of Action that identifies any deviations, non-compliance, or proposed alternative means of compliance as well as plans for correcting non-compliant requirements to the contracting officer on (contracting officer insert compliance date from section 1.1.1) and then annually thereafter. The Self-

Assessment and Plan of Action shall address all of the requirements in NIST SP 800-171. The table in Attachment 1 provides modified requirements of CUI/CDI specific controls from NIST SP 800-171 that will be used to evaluate compliance in a non-CUI/CDI environment. Additionally, at any time during the period of performance, when a contractor determines it is non-compliant with a NIST SP 800-171 requirement or an approved alternate means of compliance resulting in a High or Moderate Potential Impact as defined in NIST FIPS PUB 199, Standards for Security Categorization of Federal Information and Information Systems, the contractor shall submit a Plan of Action within 15 days of the determination of non-compliance.

4.5.17.1. Plans of Action and any requests to vary from NIST SP 800-171 shall be submitted to the contracting officer for consideration and approval by USTRANSCOM. The contractor need not implement any security requirement determined by USTRANSCOM to be non-applicable or to have an equally effective alternative security measure implemented in its place. The Plan of Action shall follow the template provided in Attachment 2. Alternate formats for the Plan of Action may be proposed and must be approved by USTRANSCOM.

4.5.17.2. USTRANSCOM may conduct an on-site visit to a contractor's facility or request a third-party assessment (U.S.

Government agency or U.S. Government funded commercial entity) to review progress towards meeting their Plan of

Action, evaluate any proposed variances to NIST SP 800-171 requirements, and to assess residual risk to the DTI resulting from the non-compliance. Date and time of on-site visits will be mutually agreed-upon by USTRANSCOM and the contractor in advance.

4.5.18. Cybersecurity Incident Reporting.

4.5.18.1. In addition to the DFARS 252.204-7012 reporting requirements for unclassified systems and DOD Manual

(DODM) 5220.22, National Industrial Security Program Operating Manual (NISPOM) for classified systems, reportable cyber-incidents include, but are not limited to, the following:

4.5.18.1.1. Unauthorized data exfiltration, manipulation or disclosure of any DOD information resident on or transiting the contractor's unclassified or classified information systems or networks.

4.5.18.1.2. Unauthorized access to the contractor’s unclassified or classified information system(s) or networks(s) on which

DOD information is resident or transiting.

4.5.18.1.3. Cyber-incidents as listed in the MITRE ATT&CK Framework available at https://attack.mitre.org/, incorporated herein by reference, which affect network or information systems where DOD information is resident or transiting.

4.5.18.1.4. Notifications by a federal, state, or local law enforcement agency or cyber-center (i.e., National Cyber

Investigative Joint Task Force (NCIJTF), National Cybersecurity & Communications Integration Center (NCCIC)) of being a victim of a successful or unsuccessful cyber-event, anomaly, incident, insider threat, breach, intrusion, or exfiltration.

4.5.18.2. Vulnerabilities associated with the incident will be classified per the current version of USTRANSCOM Instruction

31-02, Security Classification Guide if the cyber-incident affects a classified system.

4.5.19. Cybersecurity Incident Reporting Timelines. In addition to providing the notification required by DFARS 252.204-

7012, the contractor is required to notify USTRANSCOM as soon as practicable, but no later than 24 hours after discovering a reportable cyber-incident. The reporting timeline begins when the incident is discovered or reported to the company, its employees, contractors, or cybersecurity firm responsible for providing cybersecurity and response for the company. The contractor shall contact the USTRANSCOM Cyber Operations Center (CyOC) via phone at 618-220-4222. If the contractor does not immediately reach the CyOC via phone, the contractor shall send an email notification to transcom.scott.tcj6.mbx.cyoc@mail.mil.

https://attack.mitre.org/ mailto:transcom.scott.tcj6.mbx.cyoc@mail.mil

4.5.20. Mandatory Reporting Data.

4.5.20.1. The contractor shall work with the USTRANSCOM CyOC through resolution of the incident. Within 24 hours of becoming aware of a reportable cyber-incident, the contractor shall provide an initial notification of the incident, even if some details are not yet available, which includes, but is not limited to, the following information:

Company Name

Who will be the POC with contact information

Contracting Officer POC (name, telephone, email)

Overall Assessment –Description of incident, data at risk, mitigations applied

Indicators of compromise

Vector of attack (if known)

Estimated time of attack (if known)

4.5.20.2. The contractor shall provide a follow-on cyber-incident report to the USTRANSCOM CyOC within 72 hours of becoming aware of a reportable cyber-incident, which includes, but is not limited to, the following information:

(a) Contractor unique Commercial and Government Entity (CAGE) code

(b) Contract numbers affected

(c) Facility CAGE code where the incident occurred if different than the prime contractor location

(d) POC if different than the POC recorded in the System for Award Management (name, address, position, telephone, email)

(e) Contracting Officer POC (name, telephone, email)

(f) Contract clearance level

(g) DOD programs, platforms, systems, or information involved

(h) Location(s) of compromise

(i) Date incident discovered

(j) Type of compromise (e.g., unauthorized access, inadvertent release, other)

(k) Description of technical information compromised

(l) Any additional information relevant to the information compromise

4.5.21. Incident Reporting Coordination.

4.5.21.1. In the event of a cyber-incident, USTRANSCOM may conduct an on-site review of network or information systems where DOD information is resident on or transiting to assist the contractor in evaluating the extent of the incident and to share information in an effort to minimize the impact to both parties. Date and time of on-site visits will be mutually agreed upon by USTRANSCOM and the contractor in advance.

4.5.21.2. The contractor agrees to allow follow-on actions by the Government (e.g., USTRANSCOM, Federal Bureau of

Investigation, Department of Homeland Security, DC3, etc.) to further characterize and evaluate the suspect activity. The contractor acknowledges that damage assessments might be necessary to ascertain an incident methodology and identify systems compromised as a result of the incident. Once an incident is identified, the contractor agrees to take all reasonable and appropriate steps to preserve any and all evidence, information, data, logs, electronic files and similar type information

(reference NIST Special Publication 800-61: Computer Security Incident Handling Guide, (current version)) related to the incident for subsequent forensic analysis so that an accurate and complete damage assessment can be accomplished by the

4.5.21.3. The contractor is not required to maintain an organic forensic capability, but must ensure data is preserved (e.g., remove an affected system, while still powered on, from the network) and all actions documented until forensic analysis can be performed by the Government or, if the Government is unable to conduct the forensic analysis, a mutually agreed upon third party (e.g., Federally Funded Research and Development Center (FFRDC), commercial security contractor, etc.). Any follow-on actions shall be coordinated with the contractor via the Contracting Officer.

4.5.21.4. The contractor agrees to indemnify and hold the government harmless for following any recommendations to remedy or mitigate the cyber-incident.

4.5.22. Confidentiality and Non-Attribution Statement. The Government may use and disclose reported information as authorized by law and will only provide attribution information on a need-to-know basis to authorized persons for cybersecurity and related purposes (e.g., in support of forensic analysis, incident response, compromise or damage assessments, law enforcement, counterintelligence, threat reporting, and trend analysis). The Government may share threat information with other USTRANSCOM industry partners without attributing or identifying the affected contractor.

4.6. Quality Programs.

4.6.1. The contractor shall utilize their quality control…