GHC_Industry_Day_Slides-15_Feb_2019.pptx
PPTX presentation 6 MB Posted
- Attached to
- Household Goods (HHG) Relocation Services Federal contract opportunity
- Solicitation number
- HTC711-19-R-R004
About this file
This document contains slides from an industry day presentation and details regarding an upcoming household goods relocation services solicitation. The United States Transportation Command held an industry day on February 19th and 20th, 2019 to provide an overview of requirements for household goods relocation services under the new Global Household Goods contract. The solicitation is expected to be issued on June 21st, 2019, with proposals due on August 5th, 2019. The contract award is scheduled for January 2nd, 2020. The presentation provided high-level performance objectives for on-time pickup and delivery rates, customer satisfaction, claims processing, and information system requirements. The scope of work will also include customer support, counseling, scheduling, and claims handling. The Transportation Command's small business office was introduced as a resource for interested small businesses.
Industry Day Slide Deck
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Global Household Goods Industry Day 19 February 2019
UNCLASSIFIED
Agenda
Opening Remarks Performance Work Statement (PWS) Overview Small Business Office MilMove Information Projected Schedule – Way Forward Questions
Global HHG Contract
PWS
Lt Col Lisa Ryan Chief Of Operations DP3
TOGETHER, WE DELIVER.
DP3 Reform Imperatives Increase Industry Quality Capacity to Meet Peak Demand Better Align DOD Responsibility, Accountability and Resources Improve Customer Service and Transparency
The DOD’s end-to-end personal property value chain generates year-round capacity and accountability required to meet the relocation needs of Service Members, DOD Civilians, and their Families.
Desired End State:
Performance Standards
| PERFORMANCE OBJECTIVE | PERFORMANCE THRESHOLD |
| On-Time Pickup | >= 98% per month, No state/territory or country < 80% |
| On-Time Delivery | >= 98% per month, No state/territory or country < 80% |
| Overall Customer Satisfaction Rating of Satisfactory (Shipments) | >= 95% per month, No state/territory or country < 80% |
| Overall NTS Rating of Satisfactory (Pickup & Delivery) | >= 95% per month |
| US Flag Compliance | 100% |
| Quick Claims (< $1,000): % Settled Within 30 Days | >= 95% |
| All Claims: % Settled within 60 days | >= 95% |
Information Systems Customer-facing IT Where the customer goes to exchange information Web-based & mobile-friendly Shipment status visibility Integration with a government-managed system:
PCS Orders Integration (MilMove) Database for shipment information Invoicing
Additional PWS Topics Customer Support & Single Point of Contact (POC) Counseling Move Scheduling Spread Dates Short-Notice Moves Weight Estimates & Re-weighs Claims
Questions?
Small Business Programs Suzanne Mudd-Yarber, Director, USTRANSCOM
Small Business Office Where to Access Information about Business Opportunities Register in System for Award Management Purpose of the Subcontracting Plan
Overview
Small Business Office Contact Information
USTRANSCOM
TCAQ-SB
508 Scott Drive Scott AFB, IL 62225-5357
Website: https://www.ustranscom.mil/dbw.index.cfm
Suzanne Mudd-Yarber Maura Timmermann Director, Small Business Programs Small Business Professional suzanne.m.muddyarber.civ@mail.mil maura.j.timmermann.civ@mail.mil
COMM: 618-220-7929 COMM: 618-220-5968
Organizational Mailbox: transcom.scott.tcaq.mbx.sb@mail.mil
Advocate for Small Business Concerns Primary Source of Information for Small Business Concerns Routinely Serves as a Member of the Acquisition’s Multifunctional Team Advisor Regarding Federal Acquisition Regulation Part 19 Assist Contract Specialist in the Market Research Participate in Outreach Events Roles and Responsibilities
Federal Acquisition Regulation (FAR) Part 5 Publicizing Contract Actions The policies and procedures found in FAR Part 5 reinforce Public Law 85-536, the “Small Business Act” Benefits from Publicizing Increases competition Broadens resource availability to meet Government requirements Increases the opportunity for Small Business concerns to obtain contracts and subcontracting opportunities
Why Does the Government Advertise?
Federal Business Opportunities www.fbo.gov
USTRANSCOM’s Website www.transcom.mil/doing_business.cfm
Advertisement of Requirements and Events
Acquisition Planning Stage Sources Sought Requests for Information (RFIs) Market Research Questionnaires Special Notices Industry Days Pre-solicitation conference Solicitations Requests for Proposals (RFPs)/Requests for Quotes (RFQs) Solicitation Conference Award Notices Federal Business Opportunities (www.fbo.gov)
-RFIs, FAR Part 15, and OTs are advertised on FBO -importance of responding to RFIs -GSA e-Buy used for GSA Schedules and GWACs
Must be registered in the System for Award Management (SAM) PRIOR to proposal deadline: https://www.sam.gov/portal/SAM/ Create a login.gov account; must have a working phone number to receive a security code Will need:
DUNS Number, Legal Business Name, Physical Address from your Dun & Bradstreet (D&B) record Taxpayer Identification Number (TIN) and Taxpayer Name Bank's routing number, bank account number, and bank account type, i.e. checking or savings, to set up Electronic Funds Transfer (EFT) Doing Business with the Government
-Link and FAQs for login.gov are accessible from the SAM page
Doing Business with the Government
Select “Getting Started”.
Statutory Requirement of the Small Business Act {15 U.S.C. 637(d)} Requirement for Other Than Small Business Concern (LB) Maximum Opportunities to Small Business Concerns and all Socioeconomic Categories Federal Acquisition Regulation (FAR) Part 19.704(a)(1) through (15) Dollars and Percent Goals are applicable to all small business categories Report Submission in Electronic Subcontracting Reporting System (eSRS) Addressed in Contractor Performance Assessment Reporting System (CPARS)
Subcontracting Plan
MilMove Prototype Capabilities Jeff Clark Defense Digital Service
User Experience
Hundreds of hours of User Research
Service Member onboarding takes 15 minutes
Service Members use their personal devices
Supports desktops, tablets and mobile devices
Supports Chrome, Safari, Edge and mobile browsers
Login.gov used for Two Factor Authentication
Used by USA Jobs, Global Entry and others
MilMove Features
Supports PPM and HHG CONUS move types
Easy Service Member onboarding
Electronic signatures for Service Members
Document upload support
Invoice generation
Payment processing via TPPS
Technology
AWS
Fargate Container Management
Docker Containers
Application Load Balancer (ALB)
Network Load Balancer (NLB)
Web based Application
Backend written in GO
Frontend written in Java Script
PostgreSQL 10.x database
Commercial Cloud Infrastructure
Security
Encryption
HTTP Strict Transport Security (HSTS) is used to communicate to the user’s browser
The database uses built in encryption to secure data at rest
PII is hashed using the industry-standard encrypt algorithm with a unique salt for each record
Monitoring
Audits logins, root-user events, and other anomalies
Industry standard logging and monitoring practices
Isolation
Virtual Private Clouds (VPCs) isolates services for maximum security
On-Going Developments
Orders Integration
Creating a single location for all PCS orders for moves
Accounting Integration
Exporting cost estimates and timely move expenditures for improved obligation reconciliation
SSN Removal
Utilizing Defense Manpower Data Center (DMDC) web service to convert from SSN to DODID
Standardizing data from all services
Includes accounting data for reduced invoice processing costs
Using a Cellphone for a Personally Procured Move
HHGs Move on a Cellphone
HHGs Move on a Cellphone (Continued)
HHGs Move on a Cellphone (Continued)
| CONTRACT ACTION | ESTIMATED TIMELINES |
| Industry Day | 19 and 20 Feb 19 |
| Issue Draft Request for Proposal | 15 Mar 19 |
| Finalize Acquisition Plan | 1 Apr 19 |
| Issue Solicitation | 21 Jun 19 |
| Pre-Proposal Conference | 2 Jul 19 |
| Receive Proposals--Source Selection Process--Open Discussions | 5 Aug 19 |
| Begin Proposal Evaluations | 9 Aug 19 |
| Enter Discussions | 19 Oct 19 |
| Source Selection Process—Close Discussions—Select Awardee(s) | 1 Nov 19 |
| Request Final Proposal Revisions | 26 Nov 19 |
| Award Contract | 2 Jan 20 |
| Transition | Jan – Oct 20 |
| Performance Start | 1 Oct 20 |
Project Schedule – Way Forward
Questions?
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