DRAFT_RFP_Industry_Q&As.pdf

HTC711-19-R-R004

Global Household Goods (HHG) Contract (GHC)

DRAFT RFP Questions 1 - 28

Q# Topic Document and Para Context / Questions Government Response

1 Accessorials PWS, Para 1.2.6.3

For accessorials that require pre-approval from the Government; what is the response time expectation from the QAE as any delay can impact quality of service to the Service member? This threshhold is still being developed.

2 Accessorials PWS, Para 1.2.6.3.3

The legacy accessorial approval method is cumbersome and inefficient. Will the Government insert language that will allow the contractor to use best commercial practices when determining the need for preapprovals based on a historical average of price. This will allow the contractor to make decisions quickly and at the best interest of the service member.

The successful contractor shall follow the pre-approval process outlined in PWS paragraph 1.2.6.3.

3 Accessorials PWS, Para

1.2.6.3 What is the pre-approval process for Accessorials? PWS para 1.2.6.3. outlines procedures for pre-approval.

4 Accessorials PWS, Para 1.2.6.3

Recommend the contractor be responsible for approval of for items listed in PWS paragraph 1.2.6.3 in accordance with pre-established standards.

IAW PWS para 1.2.6.3. the contractor shall obtain pre-approval for crating, shuttles, boats and motor homes.

5 Accessorials PWS, Para 1.2.6.3.3

There is a place holder for bulky items in the PWS, but there is no mention of them in the Pricing directions. Will bulky items be billable as an accessorial, and if so, how will they be priced? Crating and shuttling are the only separately priced accessorials.

6 Accessorials PWS, Para

1.2.6.3.3 How does the Government intend to address accessorials that are not listed in the accessorial paragraph 1.2.6.3? Crating and shuttling are the only separately priced accessorials.

7 Accessorials PWS, Para 1.2.6.3.3

Bulky Articles Will the Government provide a designated field in the pricing template for bulky articles or should this be included in another area?

Would the Government please indicate whether bulky Items will have a designated field for pricing, whether it will be included with Crating and Shuttling, or if this field was intentionally left blank.

"Bulky items" are no longer separately priced accessorials.

8 Accessorials PWS, Para

1.2.6.3.3 Can bulky cost data be provided to ensure consistency across bids? Cost data is proprietary and cannot be released by the Government; however, the data has been updated and included in Attachment 10 -Historical Data.

9 Accessorials PWS, Para 1.2.6.3.3

To make sure that prices can be accurately compared across bids, would the Government provide data on bulky costs that will make it possible to determine thresholds?

Cost data is proprietary and cannot be released by the Government; however, the data has been updated and included in Attachment 10 -Historical Data.

10 Accessorials PWS, Para 1.2.6.3.3

In the interest of improving the customer experience, would the Government use the following requirement:

"The contractor will use best commercial practices to determine need for bulky items, up to pre-determined threshold based on historical averages, to avoid requiring approval by military on every service. Request will be stated on additional service form similar to DD619."

"Bulky items" are no longer separately priced accessorials.

11 Accessorials Attachment 2 - Pricing Template

Would the Government please indicate whether bulky Items will have a designated field for pricing, whether it will be included with Crating and Shuttling, or if this field was intentionally left blank.

Bulky items are longer separately priced accessorials. Crating and Shuttling are the only separately priced accesorials.

12 Accessorials Attachment 2 - Pricing Template

Bulky article allocation is not listed on the pricing matrix but was listed in the PWS. Please advise if bulky article accessorial will be included in the pricing.

Bulky items are longer separately priced accessorials. Crating and Shuttling are the only separately priced accesorials.

13 Award Term Attachment 4 Would the Government please use separate CLINs for Award periods to distinguish Award term from Management Services. As Management services are required for each contract year per PWS, would the Government please list Award term CLINs separately. (i.e. CLIN 5001 Management Services)?

Yes, all periods of performance will be clearly distinguished. Reference updated SF1449 in the second release of the Draft RFP.

14 Award Term Attachment 4 There appears to be a discrepancy with Award Term periods, Att. 4 Award Term Plan states Award Terms start in OY 1- CLIN 3001 and OY 2-CLIN 4001, but Award Terms are listed for presumably OY4 and OY5 (CLINs 5001/6001).

Would the Government please clarify?

See revised CLIN structure in updated draft RFP.

DRAFT RFP Questions 1 - 28

15 Award Term Attachment 4 Would the Government please explain how Award Term amounts will be determined? Or, would the Government please indicate that evaluation terms/criteria will be negotiated between Government and successful offeror after contract award. See revised Award Term Plan in updated draft RFP.

16 Award Term Attachment 4 Attachment 4, Award Team Plan, page 3, paragraph 2.0, would the Government define who the performance monitors are in this section? Would the Government consider adding a member representative from the successful offeror?

The performance monitors will include Quality Assurance Examiners and CORs in the field who provide the data to support the evaluation process. The Award Term Review Board (ATRB) consists of Government representatives only. IAW para 4.e., the contractor will be afforded an opportunity to submit a self-assessment to the CO to assist the ATRB in the evaluation and eventual recommendation to exercise an Award Term.

17 Cancellations/Scheduling PWS, Para 1.2.5.3.2

How will the Government compensate the contractor for services already performed on cancelled shipments, such as counseling and premove survey?

The contractor may invoice and be paid for services approved, performed and accepted by the Government. See updated Appendix F - Payment & Invoicing.

18 Cancellations/Scheduling PWS, Para 1.2.5.3.1

Recommend a 48 hours lead time prior to service changes to include delivery. This permits capacity through better scheduling and is in line with commercial practices.

PWS para 1.2.5.3. and PWS Appendix F outline the Government's requirements for scheduling and the contractor requirements/responsibilities for change.

19 Claims Appendix E, 10.1

There is a conflict between the time that we submit the claim to the MCO and provide and offer to the member under the metric outline in 2.1. Please clarify.

Appendix E para 2.1 defines the time frame required for the customer to be eligible for Full Replacement Value (nine months). Paragraph 10.1 defines limitations/requirements for contractors.

It should be noted that the contractor does not submit a claim to the Military Claims Office (MCO), it enables the customer to transfer the claim from the contractor to the MCO.

20 Claims Appendix E, 20.3.

Why is the time period for locating missing items being reduced to 30 days from delivery, when the timeframe for filing a claim or processing a claim is longer?

Currently, the expectation is that tracer actions should not take longer than 30 days to complete. I don't think this answers their question???

21 Claims Appendix E, 11.1.

Why would the ability to rescind the termination of storage change from 1 day prior to the effective date to 60 days after the effective date? Please clarify.

The Government revised this requirement to ensure accuracy of the termination of storage, in order to protect the interest of the customer and contractor.

22 Claims Appendix E, 2.1.

Timely notification is not specifically defined in in Appendix E, 2.1 and appears to be in conflict with the PWS and DTR.

Can you clarify?

Appendix E para 2.1 defines the time frame required for the customer to be eligible for Full Replacement Value (nine months). However a conflict was noted in the PWS paragraph 1.2.7.2.2 and Appendix E paragraph 23.3. Appendix E will be updated to reflect the requirements stated in the

PWS.

23 Claims Appendix E, 13, 14

We assume that paragraphs 13 and 14 within Appendix E apply to shipments under the current program and claims process. Is this correct? Yes

24 Claims General Question

Can the Government provide its current program claims experience (Frequency/Severity/Settlement Time) by shipment type for CY 2017 and 2018?

No. That information is not something the Government is able to provide due to how claims filing and settlements occurs.

25 Claims PWS, Para 2.1, 2.2, & 2.4

2.1. The Full Replacement Value Act (US Code Title 10 §2636a) of 2003, allows the Secretary of Defense to include a clause for full replacement value (FRV). If the customer files a claim with the contractor within nine months of delivery, the contractor is responsible for Full Replacement Value (FRV) for all damaged, missing and/or destroyed items.

Must include “caused by contractor” or “transit related”. Language as currently written means the contractor is liable for FRV for all damaged, missing or destroyed items that are claimed by the member regardless of whether it was transit related or even tendered for transport, i.e. the fault of the contractor.

2.2. The contractor is liable to the customer, to the customer’s agent, or to the military service that contracted for the shipment, for loss or damage that occurs to the customer’s personal property.

Must include “caused by contractor” or “Transit related” to denote damage caused during the shipment of the household goods, not any and all damage claimed regardless of causation.

2.4. If the claim is filed directly with the contractor more than nine months after delivery, the contractor is liable for depreciated value as identified in the attached Allowance List Depreciation Guide, up to a maximum of $2.50 times the net weight of the shipment in pounds.

Needs addition of “and not less than two years” to the timeframe. Conflicts with 4.1.

The Government has determined there is redundancy in the PWS and Appendix E. Therefore, - Paragraph 2.4 will will be deleted.

26 Claims PWS, Para 2.1 & 1.2.7.2.2

Can the Government provide the data to support the current levels related to the claims settlement metric under 2.1 within the PWS? No, this data is not captured in the current processes.

DRAFT RFP Questions 1 - 28

27 Clauses RFP Would the Government please add FAR 52.233-1, Disputes as prescribed in FAR 33.215. 52.233-1 is included in the 52.212-4, which is included in the RFP. See 52.212-4(d), which incorporates 52.233-1 into the contract.

28 Clauses RFP Based on CLIN schedule of FP EPA, would the Government please add FAR 52.216-4, Economic Price Adjustment - Labor and Material, as prescribed in FAR 16.203-4(c)

The adjustments identified in this clause are captured in PWS Appendix G, Economic Price Adjustment Schedule.

29 Clauses RFP Would the Government please add FAR 52.243-1, Changes-Fixed Price, ALTERNATE I as prescribed in FAR 43.205- (a)(1)

FAR 52.243-1 is a non-commercial clause and therefore does not apply to this FAR part 12, Commercial contract.

30 Codes of Services Attachment 2 - Pricing Template

For Domestic Pricing, is that applicable to both Code D and Code 2? Mode selection is at the discretion of the contractor and for that reason not called out separately in the pricing template. Codes of service will not exist.

31 Counseling General Question

Please provide current service employees by service and location with total wages that oversee the current functions that the contract would assume? The Government is unable to release this information.

32 Counseling

Appendix D, Para D.4 & PWS, Para 1.2.5.2.

We have read that some of the military Services have a desire for on-base face-to-face counseling for all Service members and that other branches are amenable to online counseling. Is there a list of installations where face-to-face counseling will be required? Also, can the Government provide an indication of potential volume of customers that will require face-to-face counseling?

No, the contractor shall propose locations for face-to-face counseling if it is part of their technical approach.

33 Counseling Appendix D, Para D.4

The Prime contractor should be able to make decision to ensure the most efficient and complete counseling process. That will certainly require on site counseling at high volume or sensitive installations. This plan should be considered in development of the management fee. If the DOD insists on an on-site resource after the fact, will management fees be subject to adjustment as a result of the added overhead?

The Government's requirement for counseling is included in PWS 1.2.5.2. Offerors are required to submit a technical approach in their proposal which clearly identifies the Offeror's methodologies IAW their business models for meeting the requirements of PWS 1.2.5.2. The on-site counseling included in PWS Appendix D, is included as a potential future option for Services. In the event this optional CLIN is exercised, the terms and conditions of the Task Order will be negotiated at the time of award.

34 Customer Satisfaction Survey

PWS, Para 1.2.7.1

Customer Satisfaction Survey – Will this be the responsibility of the contractor to organize or will it remain with USTRANSCOM? Either way, the collection method of this critical information needs to completely reformed.

Recommendation is to outsource to a survey firm that can drive a consistent return rate and a random sampling of member opinions.

The contractor will not be responsible for the Customer Satisfaction Survey that is collected and evaluated by the Government. PWS Paragraph 1.2.7.1 has been revised to reflect this response.

35 DPM

Contracts/Historical Data Appendix A Section J of the Phase-In in Appendix A says, "See attached list of approx. 220 DPM contract end dates (Schedule III, III)." Would the Government please provide the list? Yes, Appendix A has been updated.

36 DPM

Contracts/Historical Data

General Question

Confirm SCOPE. Will it include DPM, and OTO transactions? DPM is called out in the transition plan, but not the pricing template, or PWS. Will DPM contracts continue to be in place?

The Global Household Goods Contract (GHC) will include all shipments and will not have special designations for shipments (i.e. DPM, OTO, etc.). This is why those designations are not specifically called out in the Pricing Rate Table or PWS. The Government specifically calls out DPM shipments in the transition plan for planning purposes on when these requirements will become part of the contract.

37 EPA Appendix G Will the Government keep the program consistent and take an EPA adjustment for non temp storage rates? Non-temp storage is no longer a requirement under GHC.

38 EPA

Attachment 2 - Pricing Template

The current version of the pricing structure does not appear to apply an Economic Price Adjustment for NTS or the management fee. Due to the potential seven-year period of the contract EPAs should be applied universally across all aspects of the pricing matrix in order for Offerors to provide the best pricing possible without having to add additional margin to account for risk of increase cost over time.

Will the Government please confirm that it intends to apply and EPA across all aspects of the price proposal?

EPA will be applied IAW PWS Appendix G. IAW FAR 52.212-1, Offerors shall propose rates for all contract Periods of Performance for the Shipment Management Services and Counseling Services price (no EPA will be applied unless allowable under Service Contract Act. Instructions for this process are included in RFP, Attachment 2, Pricing Rate Table.

39 EPA

Attachment 2 - Pricing Template

Foreign exchange rate fluctuations can have a significant impact on pricing. In order for the Government to receive best value and reduce cost associated with unnecessary foreign currency hedging, will the Government please consider applying an EPA to OCONUS moves that accounts for foreign currency fluctuation

All prices, other than Shipment Management and Counseling Services that are proposed by contract year, will be adjusted using IHS Markit Pricing and Purchasing Industry Forecasting prior to the start of Base Period 2, Base Period 3, the extension of every option year, and award terms (if applicable) thereafter. However, there will not be an EPA applied that specifically addresses foreign currency fluctuation.

40 EPA

Attachment 2 - Pricing Template

An economic price adjustment is calculated for all except NTS and the Management fee. Please advise if the Government will include this across all aspects of the pricing proposal.

Yes. All prices, other than the Shipment Management and Counseling Services that are proposed by contract year, will be adjusted using IHS Markit Pricing and Purchasing Industry Forecasting prior to the start of Base Period 2, Base Period 3, the extension of every option year, and award terms (if applicable) thereafter.

DRAFT RFP Questions 1 - 28

41 Firearms PWS, Para 1.2.6.5.6.

Define who is the Government Representative. What is the policy for firearms being transported or stored in a customer's gun safe? The Government Representative will be a contracting Officer appointed, COR.

42 Services General Question

Would the Government consider allowing the contractor to offer no fee relocation services to service members? These services might consist of home marketing assistance, home finding assistance, and home sale assistance. The Government does not have a requirement for the additional services listed in this question.

43 Government Structure General Question

It would be helpful to have insight into the disposition of the key functional areas that are currently supported by DOD (civilian and uniformed) personnel. For example, what roles and responsibilities will remain at USTRANSCOM, JPPSO, PPSO, PPO, TO, MCO, SMO and Services. The key item that has been called out is the counselling, however knowledge about what remaining tasks that the contractor needs to take on is critical to determining the appropriate service management fee.

Contractor requirements are identified in the PWS. Anything not identified in the performance work statement is not a contract requirement. The Government functional areas will not conflict with the requirements identified in the PWS.

44 Government Structure General Question Can you define Government responsibilities for the GHC program upon award? The Government will retain responsibility for services not identified in the GHC PWS as a contractor performance requirement.

45 Historical Data Exhibit 1 - Historical Data

Reference Exhibit 1, which provides historical data. Would USTC consider expanding these spreadsheets to show the cost of each move? If not, would the Government provide high level cost data for domestic, international, UAB, SIT and NTS for FY16, 17 and 18?

Cost data is considered proprietary information and cannot be released by the Government.

46 Historical Data Exhibit 1 - Historical Data

Please provide historical data on storage in transit CONUS and OCONUS. Please see Attachment 10 for updated historical data as requested.

47 Historical Data Exhibit 1 - Historical Data

Can the Government provide the average lead time between Service members receipt of orders and initiation of move to a TSP for peak and non-peak in CY 2018?

Historical data would conflict with the GHC processes and requirements, i.e. orders integration between the Government system and the Contractor's IT system.

48 Historical Data Exhibit 1 - Historical Data

Historical Volumes, CY 2018 volumes included nine months of data through September 9, 2018. Will the Government be able to update this file to reflect full year data? This data has been added to Attachment 10 - Historical Data.

49 Historical Data RFP

Section 52.212-2 on page 74 says that "The Offeror 's Storage Capacity Management Plan should take into consideration the historical data provided in Exhibit 1 when providing detailed descriptions in paragraph format, identifying and describing the following subjects in relation to the GHC requirement..." The draft did not include an Exhibit 1. Did the Government mean to say Appendix C instead of Exhibit 1? If not, will the Government please provide Exhibit 1?

No, Exhibit 1 was posted ahead of the DRAFT RFP. Draft RFP 2, now includes Attachment 10 Historical Data.

DRAFT RFP Questions 1 - 28

50 Historical Data Exhibit 1 - Historical Data

To ensure the offeror ’s total proposed price accurately reflects the workload associated with this effort and have a complete set of historical data for reference. The historical data provided thus far is helpful but incomplete.

Would the Government please provide 2-3 years of inclusive historical data on all aspects of HHGs shipments to include all the functions performed by the JPSOs and other Government organizations in support of the current DOD HHG transportation business?

Specifically, offerors should be provided at a minimum the following information:

-DoD level of effort (number of employees, and G&A spend) -Shipments that required storage and length of storage (cost of storage) -NTS data (shipment data, time in storage) -Number of shipments that required shuttles -Number of shipments with crating -Cost of crating -Data on third-party services (dollars spent, frequency, etc.)

-Number of reweighs requested and performed -Number of shipments with excess cost to member -Complete data on claims to include claims associated with specific shipments

The following additional historical data has been added to RFP Attachment 10 - Historical Data. The Government will not release cost data and any additional requested data not identified below is not available as the Government either does not collect the requested data or the method of collection would not add assist potential offerors in developing their prices due to significant changes between the DP3 processes today and future GHC processes.

-Number Shipments that required storage, -Average length of storage -Number of shipments that required shuttles -Number of shipments with crating Cost data is considered proprietary information and cannot be released by the Government. the Government not having that level of detail available.

51 Historical Data Exhibit 1 - Historical Data

The historical data provided indicates a certain number of personally procured moves, unaccompanied baggage, domestic and international moves. Often a single service member’s relocation will entail all three types of services. In order for offerors to adequately price the contract we need to know how many of the PPMs listed also entail a domestic or unaccompanied baggage shipment. The same is true for unaccompanied baggage that also have an associated domestic or partial move.

One way to approach this would be for the Government to associate an orders number or some other common identifier with each shipment.

Will the Government please provide a means of cross-referencing the data sets that would allow offerors the ability to associate each shipment with a single service member PCS or move?

Will the Government please provide the total number of PCS orders that resulted in a move and the number and type of moves associated with each order?

The Government was unable to compile accurate historical data which would connect the number of services performed for each PCS order for reasons such as service member PII and the varied ways in which an order could change throughout the shipment lifecycle. Attachment 10 - Historical Data includes all the data the Government is able to provide.

52 Historical Data Exhibit 1 - Historical Data

Will the Government please provide the total number of permanent change of station orders issued to service members that resulted in a HHG, Unaccompanied Baggage, or PPM move? This data is required for us to accurately determine management fee amount and allocation.

The Government was unable to compile accurate historical data which would connect the number of services performed for each PCS order for reasons such as service member PII and the varied ways in which an order could change throughout the shipment lifecycle. Attachment 10 - Historical Data includes all the data the Government is able to provide.

53 Historical Data Exhibit 1 - Historical Data

The historical data that has been provided lists only individual shipments and not orders. In order to provide the best Management fee TEP, please provide data that would contain the total number of orders and the average number shipments per order, to include ppm’s, dhhg, ihhg, uab and NTS.

The Government was unable to compile accurate historical data which would connect the number of services performed for each PCS order for reasons such as service member PII and the varied ways in which an order could change throughout the shipment lifecycle. Attachment 10 - Historical Data includes all the data the Government is able to provide.

DRAFT RFP Questions 1 - 28

54 Historical Data

Exhibit 1 - Historical Data & Attachment 2 - Pricing Template

Pricing Template

In order to provide accurate pricing to the Government we request the following data points for previous 3 years.

Number of shipments requiring crating, cost of crating, average crating cost per order

Number of shipments requiring shuttles, cost of shuttles, average cost of shuttle per order

Number of shipments requiring bulky articles, cost of bulky article, average cost of bulky article

Pricing template missing bulky article charge?

Approximate number of employees and G and A spend for services provided by Government today, that will be assumed by the contractor tomorrow.

Non Temporary Storage shipment data including time in storage

The following additional historical data has been added to RFP Attachment 10 - Historical Data. The Government will not release cost data and any additional requested data not identified below is not available as the Government either does not collect the requested data or the method of collection would not add assist potential offerors in developing their prices due to significant changes between the DP3 processes today and future GHC processes.

-Number Shipments that required storage, -Average length of storage -Number of shipments that required shuttles -Number of shipments with crating Cost data is considered proprietary information and cannot be released by the Government. the Government not having that level of detail available.

55 Historical Data

Exhibit 1 - Historical Data & Attachment 2 - Pricing Template

Total number of moves

In order to evaluate total price (as related to management fees) to the Government would the Government please provide information regarding consolidation of HHG, unaccompanied baggage, and PPM moves per member per PCS?

The Government was unable to compile accurate historical data which would connect the number of services performed for each PCS order for reasons such as service member PII and the varied ways in which an order could change throughout the shipment lifecycle. Attachment 10 - Historical Data includes all the data the Government is able to provide.

56 Historical Data

Exhibit 1 - Historical Data & Attachment 2 - Pricing Template

The pricing matrix as it is currently configured does not provide the historical volumes that the Government is using to calculate Total Evaluated Price, nor does it show an offeror 's Total Evaluated Price. Both data points are necessary for pricing a contract of this size and magnitude. The historical data provided cannot be applied against the pricing matrix for offerors to calculate TEP or understand the holistic effect of their individual lane pricing.

For a requirement of this size, offerors must be afforded the ability to consider the totality of their pricing effort.

Will the Government please provide the historical volumes that it intends to utilize to calculate total evaluated price and allow offerors to see total evaluated price on their pricing matrix? We recommend that the Government provide offerors the ability to see how their individual lane pricing aggregates into total Domestic, Total International and Total Evaluated Price.

RFP Attachment 2 - Pricing Rate Table has been revised to incorporate estimated volumes for purposes of determining a Total Evaluated Price.

57 Historical Data

Exhibit 1 - Historical Data & Attachment 2 - Pricing Template

Can the last several years of historical data supporting the JPSOs and other Government organizations regarding the current DOD HHG transportation services? The government is still working this question.

58 Historical Data Exhibit 1 - Historical Data

Current historical data doesn't show by specific shipments, which ones were placed in SIT and the duration of time. Will the Government provide, and if so when? RFP Attachment 10 - Historical Data reflects storage information as an aggregate.

59 Historical Data Exhibit 1 - Historical Data

Current historical data shows delivery date but is that the actual date of delivery of what was updated in DPS which can't show past dates? Or is the delivery date the RDD, if not will they provide the RDD to see actual details on missed RDDs?

The historical data reflects the actual delivery dates as entered by the responsible provider into DPS.

Data is not adjusted to account for any system limitations and reflects the accepted program level data used by DP3.

60 Instructions to Offerors RFP

Section 52.212-2 on page 82 refers to training of Government personnel in the use of the Offeror 's Transportation Management System, including track and trace process, report generation, etc.

Can the Government please specify the different types and numbers of users of the system that it anticipates? A general estimate would be fine or a “not to exceed” number. Understanding the number of users will assist offerors in scoping licensing and infrastructure requirements for their system. Please note that we are referring to administrative users. We understand the requirements with respect to the relocating service members and their families.

The government is still working this question.

DRAFT RFP Questions 1 - 28

61 Instructions to Offerors RFP

Section 52.212-2 says that the Past Performance Proposal is limited to 10 pages. There are a large number of data points required for each prime and significant subcontractor. In order for the Government to be able to assess relevance of past performance, would the Government increase the page count for this volume to 25 pages total? This will enable offerors to provide information that will make it easier to establish relevance.

The page limit for past performance was increased from 10 pages to 20 pages. See updated Addendum to FAR 52.212-1, INSTRUCTIONS TO OFFERORS COMMERCIAL ITEMS, General Information para (D).

62 Instructions to Offerors RFP Page limitations. Past Performance Proposal is limited to 10 pages. Would the Government consider expanding page limited from 10 to 25 in order to accommodate both prime and multiple sub contractors?

The page limit for past performance was increased from 10 pages to 20 pages. See updated RFP Addendum to FAR 52.212-1, INSTRUCTIONS TO OFFERORS COMMERCIAL ITEMS, General Information para (D).

63 Instructions to Offerors RFP

Section 52.212-1 on page 75 says that "Upon the request of the Government, the Offeror shall provide a detailed process map and on-site demonstration of its transportation management system to include all modules listed in the above paragraph." When will the Government make and communicate a decision about whether and when a process map and on-site demonstration will be required?

This language was revised to state Offerors will be notified at time of competitive range determination. See Updated RFP Addendum to FAR 52.212-1, INSTRUCTIONS TO OFFERORS, COMMERCIAL ITEMS. Volume II, Technical Capability Proposal, NOTE: Oral Presentations.

64 Instructions to Offerors RFP

""The page limits are inclusive of any charts, diagrams, and/or other graphics. The cover page and table of contents are excluded from the page limitation. All pages shall be numbered. The font shall be Times New Roman and no smaller than 12 point (including any charts, diagrams, and/or other graphics), unless otherwise indicated."" Would the Government please allow bidders to use Arial 8 font for tables and graphics? It facilitates aggregating information into an integrated conveyance of pertinent information into a single graphic or table.

The language has been revised to state, "Times New Roman 12 point font shall be used except for figures, tables, and diagrams where smaller point Times New Roman font is acceptable as long as it is readable." See Updated RFP Addendum to FAR 52.212-1, INSTRUCTIONS TO OFFERORS, COMMERCIAL ITEMS General Information (D).

65 Instructions to Offerors RFP

""The page limits are inclusive of any charts, diagrams, and/or other graphics. The cover page and table of contents are excluded from the page limitation. All pages shall be numbered. The font shall be Times New Roman and no smaller than 12 point (including any charts, diagrams, and/or other graphics), unless otherwise indicated."" When the Government states that that a section of the proposal is to be in paragraph format does this include the use of tables and graphics?

No, however note RFP Addendum to FAR 52.212-1, INSTRUCTIONS TO OFFERORS, COMMERCIAL ITEMS has been revised as it pertains to font size, etc.

66 Instructions to Offerors RFP

""The page limits are inclusive of any charts, diagrams, and/or other graphics. The cover page and table of contents are excluded from the page limitation. All pages shall be numbered. The font shall be Times New Roman and no smaller than 12 point (including any charts, diagrams, and/or other graphics), unless otherwise indicated."" Are 11x17 foldouts allowed for large graphics and tables? Do they count as one page or two?"

IAW FAR 52.212-1, INSTRUCTIONS TO OFFERORS, COMMERCIAL ITEMS, all proposals will be submitted electronically. RFP Addendum to FAR 52.212-1, INSTRUCTIONS TO OFFERORS, COMMERCIAL ITEMS has been revised as it pertains to proposal formatting to include page size, margins and font size for figures, tables and diagrams.

67 Instructions to Offerors RFP Given the scale and size of this RFP, can the Past Performance page limit be increased to allow for proper disclosure and communication of required details?

The page limit for past performance was increased from 10 pages to 20 pages. See updated RFP Addendum to FAR 52.212-1, INSTRUCTIONS TO OFFERORS COMMERCIAL ITEMS, General Information para (D).

68 Invoicing RFP Offeror shall invoice in accordance with Attachment 2. Could the Government please add invoicing instructions to Attachment 2? Yes, these will be provided in Appendix F.

69 Invoicing PWS, Para 1.2.7.3

Will the contractor's invoices to the Government be transmitted via EDI? If so, will the EDI spec utilized be the EDI 859 or the EDI 210? The Government is still developing this process.

70 Invoicing PWS, Para 1.2.7.3

Can you clarify what is required by "all necessary documentation" to support the contractor's invoices to the Government?

Necessary documentation will be defined in Appendix H (form elements detailing how DoD customer will verify shuttle, storage, crating, etc.) and Appendix F (Invoicing)--which is still being developed.

71 Lead Time PWS, Para

1.2.7.2.3 & 1.2.6.14.2

Recommend SIT have the same lead time for delivery as NTS shipments. NTS shipments requirements have been removed from the GHC.

72 MilAir MilAir Under the current program some shipments utilize AMC channel flights (Military Air). Will this program be available under the new contract? No

73 MilAir Attachment 2 - Pricing Template

Will the new contract allow for the option for some shipments to use Military Air? No

74 Milestones General Question Will their be an Industry Day for the Draft RFP?

While the Government does not anticipate having another industry day for the draft RFP, the Government does intend to have a Pre-Solicitation Conference after issuance of the RFP and prior to proposal due date.

75 Milestones General Question Has there been any date changes to the proposed acquisition schedule since the March 20th Industry day? Yes, see FBO posting on 14 June 2019.

76 Milestones General Question Do you anticipate any changes schedule or are these pretty firm target dates at this time? Yes, see FBO posting on 14 June 2019.

DRAFT RFP Questions 1 - 28

77 Motorized Vehicles/Boats

PWS, Para

1.2.6.5.9 & 1.2.6.5.10

Commercial best practices dictate that motorized vehicles and boat moves separately from HHG. Recommend an exception or separate transit times for motorized vehicles and boats.

PWS Appendix C has been updated to reflect a maximum 60 day transit time for mobile homes and boats.

Motorized Vehicles/Boats/Motorho mes/Historical Data

PWS, Para 1.2.6.5.9-10

Recommend there be an option to have an OTO (One Time Only) for boats larger than standard requirements and motorhomes. Will the Government provide MOTO/BOTO historical data?

Attachment 2 - Pricing Rate Table has been updated. See RFP Attachment 2, Pricing Rate Table, Tab 5b. The Government has also included historic motorhome and boat data as part of Attachment 10 - Historical Data.

79 Packing PWS, Para

1.2.6.5.7 Recommend an exception be made for customer packed TOTES.

PWS para 1.2.6.4.1.1. includes the Government's requirement and exception for customer packed totes. "..., if items are packed by the customer in plastic or similar type containers, the contractor may pack these containers in an approved carton."

80 Past Performance RFP Page 76 of 116, Volume III, Past Performance (A), fourth line, could the Government further define the term “major” subcontractors?

RFP Addendum to FAR 52.212-1, INSTRUCTIONS TO OFFERORS, COMMERCIAL ITEMS, Volume III --Past Performance has been revised and provides further guidance and definitions on subcontractors.

81 Pre-Proposal Conference General Question Has a location for the pre-bid conference been identified for the proposed July 2nd conference? Pre-Solicitation conference details are not finalized at this point. All information regarding the conference will be posted on www.fbo.gov.

82 Pre-Proposal Conference General Question Is the pre-bid conference by invitation or will we be able to sign up for this in advance? The conference will be open to all interested parties. Sign-up details will be posted to www.fbo.gov.

83 Pricing Attachment 2 - Pricing Template

Pricing: UB minimum weight is 300lbs. From an agent perspective, this is a great thing. From a cost to the Government perspective, this will be very expensive relative to current rules.

2b-Domestic Service Area Prices: Shorthaul Fee (Per cwt per mile)- applies instead of baseline linehaul price anytime a move is within the same Zip3 and includes all fees associated with the transportation of HHG from point to point, based on service area.

The shorthaul fee applies instead of baseline linehaul price anytime a move is within the same Zip3 and includes all fees associated with the transportation of HHG from point to point, based on service area, other than those fees specifically broken out in RFP Attachment 2 - Pricing Rate Table.

84 Pricing Attachment 2 - Pricing Template

Would USTC consider adding a one-time line item fixed fee to the base year contract to cover system integration effort during the 9-month transition period? This would allow for bidders to price this one-time effort separately versus bundling cost into the management fee and amortizing over the life of the contract. This will result in lower overall cost to the Government.

Transition is separately priced, See updated SF1449.

85 Pricing Attachment 2 - Pricing Template

One of the initial questions we have concerns the pricing model time span. Since the base contract is for three years, is the expectation for the submitted rates to be static for the entire three year time frame? I haven't been able to see language which allows for a re-negotiation or adjustment. This traditional mindset is 'classic' brokerage and does not leverage the new digital world in which we live.

Offerors prices will be adjusted IAW the annual Economic Price Adjustments included in PWS, Appendix G.

86 Pricing Attachment 2 - Pricing Template

Over a seven-year period individual channels or services can fluctuate greatly due to changes in local market conditions or the Government’s requirements. TRANSCOM AQ accounted for these potential fluctuations on the DFTS program by writing in a provision for awardees to be allowed to renegotiate individual lanes in the case of significant changes in the Government requirements or individual market conditions (For reference, DFTS PWS Appendix H. Section I.4 Process for Rate Revision and Additions). This provision saved the US Government by reducing the offerors pricing risk.

Will the Government please add a similar provision to the GHC PWS/solicitation?

Offerors prices will be adjusted IAW the annual Economic Price Adjustments included in PWS, Appendix G.

87 Pricing Attachment 2 - Pricing Template

Under the existing program, the BAF surcharge is a pass through. This protects service providers and the Government alike against the volatility of fuel prices. Will BAF surcharge be a pass through on this new program in order to simplify pricing and reduce the overall cost to the taxpayer?

No, BAF will be captured in the EPA outlined in PWS.

88 Pricing Attachment 2 - Pricing Template

Will BAF surcharge be a pass through as it is currently? No, BAF will be captured in the EPA outlined in PWS.

89 Pricing Attachment 2 - Pricing Template

Can the historical volumes be provided that the Government intends to use regarding calculating the evaluated price and allow offerors to see total evaluated price on their pricing matrix?

RFP Attachment 2 - Pricing Rate Table has been revised to incorporate estimated volumes for purposes of determining a Total Evaluated Price.

90 Pricing Attachment 2 - Pricing Template

With the length of the contract, fluctuations in foreign currency will likely occur at some point. We request that the Government consider adding a foreign currency adjustment to the proposal. This will allow the bidder to place a more real time TEP without adding unnecessary adjustments to allow for this possibility.

Offerors prices will be adjusted IAW the annual Economic Price Adjustments included in PWS, Appendix G.

91 Pricing Attachment 2 - Pricing Template

Due to the length of this contract, fluctuations in cost can occur due to local market conditions. We ask that a provision be included in the proposal for rate revision in the case of significant market changes.

Offerors prices will be adjusted IAW the annual Economic Price Adjustments included in PWS, Appendix G.

DRAFT RFP Questions 1 - 28

92 Pricing Attachment 2 - Pricing Template

Can you clarify how the origin and destination points for a shipment are determined? Are they the locations identified on the GBL (Block 18/19) at time of booking, or are they the actual points that the shipment picked up from and delivered to?

The origin and destination points will be identified on the task orders.

93 Pricing Attachment 2 - Pricing Template

Description for Origin/Destination SIT First Day & Warehouse states that "pickup and delivery within 30 miles is included." However, there is a separate pricing item for SIT Pickup/Delivery<30 Miles. Can you confirm that SIT Pickup/Delivery under 30 miles is a separately priced item and not included in the SIT First Day pricing item?

RFP Attachment 2 - Pricing Rate Table has been revised. See Tab 1a) for updates.

94 Pricing Attachment 2 - Pricing Template

Under description for "Boat Factor", there appears to be an inadvertent reference to "mobile home shipment". RFP Attachment 2 - Pricing Rate Table has been revised

95 Pricing Attachment 2 - Pricing Template

Both the mileage and weight bands need to altered so that one number can not occur in two different bands. For example, as currently designed, a shipment that travels exactly 250 miles could be in either the 0-250 mileage band and the 250- 500 band.

RFP Attachment 2 - Pricing Rate Table has been revised. One number does not occur in two different bands (i.e., the upper band starts with 251, 501, etc.)

96 Pricing Attachment 2 - Pricing Template

Can you clarify how a partial unpack would be priced? Partial unpack is not priced separately

97 Pricing Attachment 2 - Pricing Template

Recommend the contractor price blanket rates with general area i.e. region or state instead of per CWT by mile. The Government has considered the suggestion. However, Market Research and analysis supports the CWT per mile methodology included in RFP, Attachment 2, Pricing Rate Table.

98 Pricing Attachment 2 - Pricing Template

Please clarify effective dates of shipment that affects pricing. For example, in the current DOD HHG program, dates used are not the actual shipment pickup date, but the originally requested pickup date.

Effective shipment dates will be IAW the scheduling requirements identified in PWS para 1.2.5.3 (and all subparagraphs).

99 Pricing Attachment 2 - Pricing Template

Please clarify if there is any pricing to compensate for attempted deliveries. No, IAW PWS para 1.2.5.3. and all subparas, the contractor is responsible for scheduling and subsequently executing all deliveries.

100 Pricing Attachment 2 - Pricing Template

Mileage Determination section refers to Rand McNally Mileage Guide 2019. Is that intended to be Version 19, as we are not aware of a version 2019?

Yes, RFP Attachment 2 - Pricing Rate Table has been revised to correctly reflect Rand McNally Mileage Guide 19.

101 Pricing Attachment 2 - Pricing Template

Mileage Determination section states application of specific distance based items are governed by the Rand McNally Mileage Guide 2019. However, many of those items will occur within the same Zip3 and Rand provides mileage based on Zip3 to Zip3 calculation. Can you clarify what mileage guide to use when both calculation points are in the same Zip3?

For moves within the same Zip3, the Defense Table of Official Distances will be used. Reference RFP Attachment 2, Pricing Rate Table, Tab 1a).

102 Pricing Attachment 2 - Pricing Template

Is the intent in the SIT Pickup Delivery section to use an actual 30 mile radius around a geographic point, or was the intent 30 actual highway miles? If it was highway miles, we suggest removing references to "radius" in numerous places in Pricing instructions.

RFP Attachment 2 - Pricing Rate Table has been revised.

103 Pricing Attachment 2 - Pricing Template

Should "equal to 30 miles" be removed from the SIT Pickup/Delivery <30 mile section? It appears this section addresses shipments less than 30 miles (29 or less), not equal to 30 miles. RFP Attachment 2 - Pricing Rate Table has been revised to state "< 30mi" and "30mi and greater".

104 Pricing Attachment 2 - Pricing Template

Please clarify mileage guide to determine international mileage, as we are not aware of Rand McNally supporting international miles.

IAW RFP Attachment 2, Pricing Rate Table, application of SIT pickup / delivery will be governed by the DTOD, reference Tab 3d.

105 Pricing Attachment 2 - Pricing Template

In the Non-Temporary Storage Prices, there are numerous references to "shipment origin" service area. We would recommend those be changed to "storage location" service areas. Non-Temporary Storage has been removed from the GHC.

106 Pricing Attachment 2 - Pricing Template

It states "For a lot that requires linehaul<50 miles, the appropriate international/domestic linehaul HHG fees…will be applied." Drayage under 50 miles would be covered by the "Local Drayage/Packing" item, so should this entry state "For a lot that requires linehaul>50 miles..."?

RFP Attachment 2 - Pricing Rate Table has been revised to include how drayage requirements have changed in GHC. In RFP Attachment 2 - Pricing Rate Table drayage is now captured in either linehaul, shorthaul and/or SIT pick up delivery prices as applicable.

107 Pricing Attachment 2 - Pricing Template

Please clarify the reference to "SIT fees" that would be billable for NTS shipments. Non-Temporary Storage has been removed from the GHC.

108 Pricing Attachment 2 - Pricing Template

It states that shorthaul fee applies to shipments within same Zip3 and that "specific distance also determined by the Rand McNally Mileage Guide." However the Rand mileage guide only provides Zip3 to Zip 3 mileages, so calculation using it would be impossible. Can you clarify if you intend the mileage to be calculated by DTOD mileage guide, as indicated in Worksheet 1a, Row 4 under the "Mileage Determination" section?

For moves within the same Zip3, the Defense Table of Official Distances will be used. Reference RFP Attachment 2, Pricing Rate Table, Tab 1a).

DRAFT RFP Questions 1 - 28

109 Pricing Attachment 2 - Pricing Template

It states "an unpack fee is applied to every move", however there are other references in worksheets 1a and 2c to a "partial unpack fee." Can you clarify whether the unpack fee is billable on every shipment, or only on shipments where full unpack occurs?

RFP Attachment 2 - Pricing Rate Table has been revised and unpack fees are billable on every shipment. Reference Tab Tb.

110 Pricing Attachment 2 - Pricing Template

If a shipment is split into multiple SIT lots (due to an overflow, partial delivery into or out of SIT, etc.), can you clarify if each lot is priced on actual weight or is a minimum applied to each lot?

IAW RFP Attachment 2 - Pricing Rate Table, Tab 2b), all shipments / lots are subject to a 5 cwt minimum except partial deliveries out of SIT. The contractor is responsible for managing a customer's total shipment and arranging storage for any number of lots in that shipment, therefore the minimum weight allowance applies to the shipment as a whole and not on a per lot basis.

111 Pricing Attachment 2 - Pricing Template

Please clarify how to handle shipments to and from international locations not listed, for example…