Attachment_5_-_Past_Performance_Questionnaire.pdf

DRAFT

Attachment 5

HTC711-19-R-R004

Global HHG Contract (GHC)

PAST PERFORMANCE QUESTIONNAIRE

A. Contractor Name: _________________________________________________________________

B. Contract Number: _________________________________________________________________________

C. Contract type: __________________________________________

D. Period of performance: ______________________________________________________________

E. Brief Description of Work Performed:

F. Dollar Value (include per year cost and life cycle cost)_______________________________________

K. Location (countries) where service was performed under this contract:

L. Contractor being evaluated performed as the: _____ Prime or ______ Subcontractor (Mark one)

SECTION 2: RESPONDENT INFORMATION

INSTRUCTIONS: The remaining sections are to be filled out by Respondent. Once completed, respondent sends to USTRANSCOM Acquisition Office by e-mail to: amy.m.miller50.civ@mail.mil, andrew.s.mcclain2.civ@mail.mil, paige.e.brown20.civ@mail.mil Due date: 5 August 2019 Please indicate “Performance Survey” in the subject.

A. Customer or agency name: ____________________________________________________

B. Respondent's name: __________________________________

C. Respondent's title: ____________________________________

D. Respondent's phone/fax number: ______________________________________

E. Respondent’s Email: ___________________________________

F. Contract Performance Data assessed in Contractor Performance Assessment Reporting System (CPARS):

________Yes or ________No

SECTION 1: CONTRACT IDENTIFICATION

INSTRUCTIONS: This section is to be filled out by the contractor or subcontractor requesting information and sent to the respondent.

mailto:amy.m.miller50.civ@mail.mil mailto:andrew.s.mcclain2.civ@mail.mil

HTC711-19-R-R004

Global HHG Contract (GHC)

SECTION 3: PERFORMANCE INFORMATION FOR OFFERORS

INSTRUCTIONS: Choose the term that most accurately describes the contractor’s performance or situation.

The results of this survey will aid the Government in determining whether there is a reasonable expectation that the contractor will successfully perform the required effort under the GHC acquisition. In responding to the survey, please justify and explain Marginal, and Unsatisfactory ratings. Respondent may be contacted to clarify comments or ratings. In order for the government to review and assess the contractor’s past performance rating, please use the following ratings to describe the offeror’s performance on your contract or project:

Exceptional - Performance met all contract requirements and exceeded many to your company’s (or agency’s) benefit. Regarding the element or sub-element being rated there should have been multiple significant events that were of benefit to your company (or agency). A singular benefit could be of such magnitude that it alone constitutes an Exceptional rating. There should have been no significant weaknesses identified.

Very Good - Performance met all contract requirements and exceeded some to your company’s (agency’s) benefit.

There were a few minor problems that the contractor resolved in a timely, effective manner. Regarding the element or sub-element being rating, there should have a significant event that was of benefit to your company (or Agency).

There should have been no significant weaknesses.

Satisfactory - Performance met contract requirements. There were some minor problems and corrective actions taken by the contractor were satisfactory. There should only be minor problems, or major problems that the contractor recovered without impact to the contract. There should have been no significant weaknesses identified.

Marginal - Performance did not meet some contractual requirements. There were problems, some of a serious nature, for which the contractor has not yet identified corrective action, or for which corrective action was only marginally effective or was not fully implemented.

Unsatisfactory - Performance did not meet most contractual requirements and recovery is not likely in a timely manner. There were serious problems and the contractor’s corrective actions appear or were ineffective.

Unknown - No record of past performance or the record is inconclusive.

NOTE 1: If you have rated this contractor on this particular contract or project in CPARS or some other evaluation system accessible to the Government, you may indicate that past performance information on this contract/project is available in the appropriate system and you may include a copy of that rating in lieu of the following questionnaire.

NOTE 2: Plus or minus signs may be used to indicate an improving (+) or worsening (-) trend insufficient to change the evaluation status.

Note 3: N/A (not applicable) should be used if the ratings are not going to be applied to a particular area for evaluation.

1. TECHNICAL CAPABILITY – Program Management

E xc ep tio na l

V er y G oo d

Sa tis fa ct or y

M ar gi na l

U ns at isf ac to ry

U nk no w n

A Contractor provided pre-move relocation services for household goods (HHG) and unaccompanied baggage (UB) to include: entitlement counseling, weight estimation, scheduling, and assignment of point-of-contact.

HTC711-19-R-R004

Global HHG Contract (GHC)

B Contractor provided management of shipments to subcontractors.

C Contractor provided (un)packing services without loss or damage to cargo in a professional manner

D Contractor provided pickup and/or delivery services without loss or damage to cargo in a professional manner

E Contractor provided management/coordination to receive and schedule shipments between multiple destinations within pickup and delivery dates required

2. TECHNICAL CAPAPILITY – Inland Transportation

E xc ep tio na l

V er y G oo d

Sa tis fa ct or y

M ar gi na l

U ns at isf ac no w n

A Contractor was capable of coordinating CONUS inland shipments between multiple origins and destinations on an ongoing basis within required delivery dates

B Contractor was capable of coordinating OCONUS inland shipments between multiple origins and destinations on an ongoing basis within required delivery dates

C Contractor was capable of coordinating CONUS and OCONUS inland shipments to/from ocean ports to include containerization and vessel loading/unloading as required

D Contractor provided in-transit visibility and shipment status of inland transportation E Contractor provided services without loss or damage to cargo

3. TECHNICAL CAPAPILITY – Ocean Transportation

E xc ep tio na l

V er y G oo d

Sa tis fa ct or y

M ar gi na l

U ns at isf ac no w n

A Contractor provided ocean booking services for global shipments to/from CONUS and OCONUS locations and between OCONUS locations

B Contractor provided ocean shipment of HHGs within required delivery dates

C Contractor provided services necessary for HHG CONUS and OCONUS customs clearance, including all necessary documentation and agricultural requirements

D Contractor was capable of addressing delays of ocean vessels E Contractor provided shipment/tracking information F Contractor provided services without loss or damage to cargo

4. TECHNICAL CAPABILITY – Customer Service

E xc ep tio na l

V er y G oo d

Sa tis fa ct or y

M ar gi na l

U ns at isf ac no w n

A Contractor provided individual entitlement counseling services B Contractor provided 24/7 customer service support

HTC711-19-R-R004

Global HHG Contract (GHC)

C Contractor provided resolution for on-site and in-transit issues and concerns with direct interaction with customers

D Contractor settled damage claims in a responsive and timely manner

5. TECHNICAL CAPABILITY – Storage

E xc ep tio na l

V er y G oo d

Sa tis fa ct or y

M ar gi na l

U ns at isf ac no w n

A Contractor provided long-term storage services without loss or damage B Contractor provided storage in-transit services without loss or damage

C Contractor maintained an up-to-date locator system capable of identifying and locating items in storage

6. SMALL BUSINESS SUBCONTRACTING UTILIZATION

xc ep tio na l

V er y G oo d

Sa tis fa ct or y

M ar gi na l

U ns at isf ac no w n

A Compliance with requirements of the clauses at FAR 52.219-8, Utilization of Small Business Concerns.

B Compliance with requirements of the clauses at FAR 52.219-9, Small Business Subcontracting Plan.

C Extent of commitment to small businesses concerns

D Contractor met small business subcontracting goals as established in the contract.

7. OVERALL PERFORMANCE

xc ep tio na l

V er y G oo d

Sa tis fa ct or y

M ar gi na l

U ns at isf ac no w n

A Commitment to Customer Satisfaction

B Timeliness of Performance for Services and Product Deliverables, including the Administrative Aspects of Performance.

C Compliance of Products, Services, Documents, and Related Deliverables to Specification Requirements and Standards of Good Workmanship

D Contract Management.

Overall capability of the Contractor's team (i.e the contractor's personnel demonstrated the appropriate education, relevant experience, skill level, and expertise for the tasks required).

SECTION 4: NARRATIVE DESCRIPTION (Note: Answer length is not limited - text boxes below may be expanded as needed)

1. Please discuss each and every response for which you indicated Marginal or Unsatisfactory in response to the questions above.

HTC711-19-R-R004

Global HHG Contract (GHC)

2. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? YES________ NO________

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc.)

3. Explain the contractor’s greatest strengths and/or weaknesses and your rationale for why you would or would not award a future contract to them.

4. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

5. Please provide any additional comments concerning this contractor’s performance, as desired.

Thank you for your prompt response and assistance!