Attachment_7_Labor_Descriptions.pdf

Job Title/Labor Category Skill Level Job Description Education/Experience

Education and Years Experience

Administration/Clerical Level1‐Apprentice

Administration/Clerical (Level1‐Apprentice) (a) Responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client?s requirements. (b) Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end‐ user support, and performs general administrative duties. (c) Assists in budgetary, billing, and financial management. (d) Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals.

Knowledge/Skill Description Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.

N/A

Administration/Clerical Level2‐Journeyman

Administration/Clerical (Level2‐Journeyman) (a) Responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client?s requirements. (b) Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end‐ user support, and performs general administrative duties. (c) Assists in budgetary, billing, and financial management. (d) Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals.

Knowledge/Skill Description Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Associate's Degree and 2‐4

Administration/Clerical Level3‐Senior

Administration/Clerical (Level3‐Senior) (a) Responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client?s requirements. (b) Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end‐user support, and performs general administrative duties. (c) Assists in budgetary, billing, and financial management. (d) Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals. Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Batchelor's Degree and 3‐5

Applications Systems Analyst Level1‐Apprentice

Applications Systems Analyst (Level1‐Apprentice) (a) Formulates/defines system scope and objectives. (b) Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. (c) Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. (d) Works with project managers, developers, and end users to ensure application designs meet business requirements. (e) Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. (f) Designs, codes, tests, debugs, and documents those programs. (g) Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. (h) Assists all phases of software systems programming applications. (i) Evaluates new and existing software products. Knowledge/Skill Description Applies fundamental concepts, processes, practices, and procedures on technical assignments.

Performs work that requires practical experience and training. Work is performed under supervision.

N/A

The qualifications, skills, experience identified in the chart are commensurate to the expected level of effort for this IDIQ. Contract should propose comparable labor categories.

Applications Systems Analyst Level2‐Journeyman

Applications Systems Analyst (Level2‐Journeyman) (a) Formulates/defines system scope and objectives. (b) Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. (c) Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. (d) Works with project managers, developers, and end users to ensure application designs meet business requirements. (e) Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. (f) Designs, codes, tests, debugs, and documents those programs. (g) Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. (h) Assists all phases of software systems programming applications. (i) Evaluates new and existing software products. Knowledge/Skill Description Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Associate's Degree and 2‐4

Applications Systems Analyst Level3‐Senior

Applications Systems Analyst (Level3‐Senior) (a) Formulates/defines system scope and objectives. (b) Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. (c) Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. (d) Works with project managers, developers, and end users to ensure application designs meet business requirements. (e) Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. (f) Designs, codes, tests, debugs, and documents those programs. (g) Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. (h) Assists all phases of software systems programming applications. (i) Evaluates new and existing software products. Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.

Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others

Batchelor's Degree and 3‐5

Applications Systems Analyst Level4‐Master

Applications Systems Analyst (Level4‐Master) (a) Formulates/defines system scope and objectives. (b) Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. (c) Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. (d) Works with project managers, developers, and end users to ensure application designs meet business requirements. (e) Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. (f) Designs, codes, tests, debugs, and documents those programs. (g) Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. (h) Assists all phases of software systems programming applications. (i) Evaluates new and existing software products. Knowledge/Skill Description Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

Master's Degree and 3‐5

Business Process Consultant Level4‐Master Business Process Consultant (a) Analyzes process and re‐engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. (b) Creates process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. (c) Recommends and facilitates quality improvement efforts.

Master's Degree and 3‐5

The qualifications, skills, experience identified in the chart are

Business Systems Analyst Level4‐Master

Business Systems Analyst (a) Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements. (b) Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications. (c) Provides consultation on complex projects and is considered to be the top level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.

Master's Degree and 3‐5

Chief Information Security Officer

Level6‐Executive Chief Information Security Officer (a) Responsible for determining enterprise information security standards. Develops and implements information security standards and procedures. (b) Provides tactical information security advice and examining the ramifications of new technologies. (c) Ensures that all information systems are functional and secure.

Master's Degree and 5‐9

Computer Forensic and Intrusion Analyst

Level4‐Master

Computer Forensic and Intrusion Analyst (a) Provides knowledge in computer and network forensics. (b) Conducts vulnerability assessments/penetration tests of information systems. (c) Develops, researches and maintains proficiency in tools, techniques, countermeasures, and trend in computer and network vulnerabilities, data hiding, and encryption. (d) Identifies, deters, monitors, and investigates computer and network intrusions. (e) Provides computer forensic support to high technology investigations in the form of evidence seizure, computer forensic analysis, and data recovery.

Master's Degree and 3‐5

Computer Scientist Level5‐Director Computer Scientist (b) Develops, modifies, and applies computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance. (c) Participates in all phases of scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation.

Master's Degree and 5‐9

Computer/Electronics System Scientist

Level5‐Director Computer Scientist (b) Develops, modifies, and applies computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance. (c) Participates in all phases of scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation.

Master's Degree and 5‐9

Computer/Electronics Systems Scientist

Level6‐PhD

Expert in single or multiple technical disciplines providing expert knowledge and insight into specific areas of science and technology. Guides the development and application of this knowledge to the project. Independently performs a variety of system design and integration tasks where subject matter expertise is required. Principal Duties and Responsibilities: Supervises and guides a broad team of technical staff/engineers, Plans and performs required research, design evaluation, technical development, system integration planning and other tasks in specific technical areas. , Responsible for highly complex technical/engineering tasks, Coordinates and guides the activities of technical staff assigned to specific tasks.

PhD and 10+

Computer/Electronics Systems Scientist

Level7‐Sr.PhD

Expert in single or multiple technical disciplines providing expert knowledge and insight into specific areas of science and technology. Guides the development and application of this knowledge to the project. Independently performs a variety of system design and integration tasks where subject matter expertise is required. Principal Duties and Responsibilities: Supervises and guides a broad team of technical staff/engineers, Plans and performs required research, design evaluation, technical development, system integration planning and other tasks in specific technical areas. , Responsible for highly complex technical/engineering tasks, Coordinates and guides the activities of technical staff assigned to specific tasks.

PhD and 15+

Configuration Management Specialist

Level2‐Journeyman

Configuration Management Specialist (Level2‐Journeyman) (a) Provides configuration management planning. (b) Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. (c) Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Knowledge/Skill Description Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Associate's Degree and 2‐4

The qualifications, skills, experience identified in the chart are

Configuration Management Specialist

Level3‐Senior

Configuration Management Specialist (Level3‐Senior) (a) Provides configuration management planning. (b) Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. (c) Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Batchelor's Degree and 3‐5

Configuration Management Specialist

Level4‐Master

Configuration Management Specialist (Level4‐Master) (a) Provides configuration management planning. (b) Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. (c) Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Knowledge/Skill Description Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

Master's Degree and 3‐5

Data Architect Level4‐Master

Data Architect (a) Designs and builds relational databases. Performs data access analysis design, and archive/recovery design and implementation. (b) Develops strategies for data acquisitions, archive recovery, and implementation of a database. (c) Works in a data warehouse environment, which includes data design, database architecture, and metadata repository creation. (d) Translates business needs into long‐term architecture solutions.

(e) Defines, designs, and builds dimensional databases. (f) Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. (g) Reviews and develops object and data models and the metadata repository to structure the data for better management and quicker access.

Master's Degree and 3‐5

Data Engineer/Data Warehouse Specialist

Level1‐Apprentice

Data Engineer/Data Warehouse Specialist (Level1‐Apprentice) (a) Coordinates the data administration technical function for both data warehouse development and maintenance. (b) Facilitates change control, problem management, and communication among data architects, programmers, analysts, and engineers. (c) Establishes and enforces processes to ensure a consistent, well managed, and well‐integrated data warehouse infrastructure. (d) Analyzes and identifies data and metadata requirements. (e) Defines user requirements and database design specifications. (f) Designs, implements, and supports data warehousing requirements. Implements business rules via stored procedures, middleware, or other technologies. (g) Provides product support and maintenance of the data warehouse. (h) Performs data warehouse design and construction.

Knowledge/Skill Description Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.

N/A

Data Engineer/Data Warehouse Specialist

Level2‐Journeyman

Data Engineer/Data Warehouse Specialist (Level2‐Journeyman) (a) Coordinates the data administration technical function for both data warehouse development and maintenance. (b) Facilitates change control, problem management, and communication among data architects, programmers, analysts, and engineers. (c) Establishes and enforces processes to ensure a consistent, well managed, and well‐integrated data warehouse infrastructure. (d) Analyzes and identifies data and metadata requirements. (e) Defines user requirements and database design specifications. (f) Designs, implements, and supports data warehousing requirements. Implements business rules via stored procedures, middleware, or other technologies. (g) Provides product support and maintenance of the data warehouse. (h) Performs data warehouse design and construction.

Knowledge/Skill Description Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Associate's Degree and 2‐4

The qualifications, skills, experience identified in the chart are

Data Engineer/Data Warehouse Specialist

Level3‐Senior

Data Engineer/Data Warehouse Specialist (Level3‐Senior) (a) Coordinates the data administration technical function for both data warehouse development and maintenance. (b) Facilitates change control, problem management, and communication among data architects, programmers, analysts, and engineers. (c) Establishes and enforces processes to ensure a consistent, well managed, and well‐integrated data warehouse infrastructure. (d) Analyzes and identifies data and metadata requirements. (e) Defines user requirements and database design specifications. (f) Designs, implements, and supports data warehousing requirements. Implements business rules via stored procedures, middleware, or other technologies. (g) Provides product support and maintenance of the data warehouse. (h) Performs data warehouse design and construction.

Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Batchelor's Degree and 3‐5

Data Engineer/Data Warehouse Specialist

Level4‐Master

Data Engineer/Data Warehouse Specialist (Level4‐Master) (a) Coordinates the data administration technical function for both data warehouse development and maintenance. (b) Facilitates change control, problem management, and communication among data architects, programmers, analysts, and engineers. (c) Establishes and enforces processes to ensure a consistent, well managed, and well‐integrated data warehouse infrastructure. (d) Analyzes and identifies data and metadata requirements. (e) Defines user requirements and database design specifications. (f) Designs, implements, and supports data warehousing requirements. Implements business rules via stored procedures, middleware, or other technologies. (g) Provides product support and maintenance of the data warehouse. (h) Performs data warehouse design and construction.

Knowledge/Skill Description Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

Master's Degree and 3‐5

Database Analyst/Specialist Level1‐Apprentice

Database Analyst/Specialist (Level1‐Apprentice) (a) Provides all activities related to the administration of computerized databases. (b) Projects long‐ range requirements for database administration and design in conjunction with other managers in the information systems function. (c) Designs, creates, and maintains databases in a client/server environment. (d) Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. (e) Advises users on access to various client/server databases. (f) Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. (g) Applies knowledge and experience with database technologies, development methodologies, and front‐end (e.g., COGNOS)/back‐end programming languages (e.g., SQL). Performs database programming and supports systems design. (h) Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design. Knowledge/Skill Description Applies fundamental concepts, processes, practices, and procedures on technical assignments.

Performs work that requires practical experience and training. Work is performed under supervision.

N/A

Database Analyst/Specialist Level2‐Journeyman

Database analyst/Specialist (Level2‐Journeyman) (a) Provides all activities related to the administration of computerized databases. (b) Projects long‐ range requirements for database administration and design in conjunction with other managers in the information systems function. (c) Designs, creates, and maintains databases in a client/server environment. (d) Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. (e) Advises users on access to various client/server databases. (f) Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. (g) Applies knowledge and experience with database technologies, development methodologies, and front‐end (e.g., COGNOS)/back‐end programming languages (e.g., SQL). Performs database programming and supports systems design. (h) Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design. Knowledge/Skill Description Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Associate's Degree and 2‐4

The qualifications, skills, experience identified in the chart are

Database Analyst/Specialist Level3‐Senior

Database Analyst/Specialist (Level3‐Senior) (a) Provides all activities related to the administration of computerized databases. (b) Projects long‐range requirements for database administration and design in conjunction with other managers in the information systems function. (c) Designs, creates, and maintains databases in a client/server environment. (d) Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. (e) Advises users on access to various client/server databases. (f) Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. (g) Applies knowledge and experience with database technologies, development methodologies, and front‐ end (e.g., COGNOS)/back‐end programming languages (e.g., SQL). Performs database programming and supports systems design. (h) Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design. Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Batchelor's Degree and 3‐5

Database Analyst/Specialist Level4‐Master

Database Analyst/Specialist (Level4‐Master) (a) Provides all activities related to the administration of computerized databases. (b) Projects long‐ range requirements for database administration and design in conjunction with other managers in the information systems function. (c) Designs, creates, and maintains databases in a client/server environment. (d) Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. (e) Advises users on access to various client/server databases. (f) Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. (g) Applies knowledge and experience with database technologies, development methodologies, and front‐end (e.g., COGNOS)/back‐end programming languages (e.g., SQL). Performs database programming and supports systems design. (h) Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design. Knowledge/Skill Description Provides technical/management leadership on major tasks or technology assignments.

Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

Master's Degree and 3‐5

Disaster Recovery Specialist Level2‐Journeyman

Disaster Recovery Specialist (Level2‐Journeyman) (a) Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery. (b) Oversees and reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of all electronic data and data systems are adequately protected. (c) Facilitates the preparation of an organization‐wide business resumption plan. (d) Assists in the coordination and establishment of disaster recovery programs and business resumption planning across mainframe and client server platforms. (e) Coordinates and monitors simulation testing across all platforms. (f) Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery. Knowledge/Skill Description Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Associate's Degree and 2‐4

Disaster Recovery Specialist Level3‐Senior

Disaster Recovery Specialist (Level3‐Senior) (a) Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery. (b) Oversees and reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of all electronic data and data systems are adequately protected. (c) Facilitates the preparation of an organization‐wide business resumption plan. (d) Assists in the coordination and establishment of disaster recovery programs and business resumption planning across mainframe and client server platforms. (e) Coordinates and monitors simulation testing across all platforms. (f) Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery.

Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Batchelor's Degree and 3‐5

The qualifications, skills, experience identified in the chart are

Enterprise Architect Level5‐Director

Enterprise Architect (a) Provides high‐level architectural expertise to managers and technical staff. (b) Develops architectural products and deliverables for the enterprise and operational business lines. (c) Develops strategy of system and the design infrastructure necessary to support that strategy. (d) Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development.

Sets standards for the client/server relational database structure for the organization (SQL, ORACLE, SYBASE, etc.). (e) Advises of feasibility of potential future projects to management.

Master's Degree and 5‐9

Enterprise Resource Planning (ERP) Analyst

Level4‐Master

Enterprise Resource Planning (ERP) Analyst (a) Assists with the development and maintenance of the Enterprise Resource Planning (ERP) program. (b) Analyzes and evaluates Enterprise Resource Planning (ERP) application systems. Assists in software upgrades, documentation, and implementation.

(c) Customizes and configures workflow to allow the integration of client/server applications. (d) Tests Enterprise Resource Planning (ERP) layout to ensure the system is meeting corporate needs.

Master's Degree and 3‐5

Enterprise Resource Planning Business/Architectural Specialist

Level5‐Director

Enterprise Resource Planning Business/Architectural Specialist (a) Adapts functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets. (b) Enterprise resource planning and management processes, including but not limited to: knowledge management, investment analysis, data warehousing, ecommerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, and information dissemination.

Master's Degree and 5‐9

Financial Analyst Level4‐Master Financial Analyst (a) Provides support in the areas of budget, billing, reporting, and financial management for IT initiatives.

Master's Degree and 3‐5

Functional Subject Matter Expert

Level3‐Senior

Functional Subject Matter Expert (Level3‐Senior) (a) Serves as Functional subject matter expert, possessing in‐depth knowledge of a particulararea, such as business, computer science, engineering, mathematics, or the various sciences. (b) Provides technical knowledge and analysis of highly specialized applications and operational environments, high‐level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. (c) Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. (d) Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Batchelor's Degree and 3‐5

Functional Subject Matter Expert

Level4‐Master

Subject Matter Expert (Level4‐Master) (a) Serves as subject matter expert, possessing in‐depth knowledge of a particulararea, such as business, computer science, engineering, mathematics, or the various sciences. (b) Provides technical knowledge and analysis of highly specialized applications and operational environments, high‐level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. (c) Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. (d) Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Knowledge/Skill Description Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

Master's Degree and 5‐9

The qualifications, skills, experience identified in the chart are

Functional Subject Matter Expert

Level5‐Director

Functional Subject Matter Expert (Level4‐Master) (a) Serves as Functional subject matter expert, possessing in‐depth knowledge of a particulararea, such as business, computer science, engineering, mathematics, or the various sciences. (b) Provides technical knowledge and analysis of highly specialized applications and operational environments, high‐level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. (c) Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. (d) Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Knowledge/Skill Description Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

Master's Degree and 10+

Geographic Information System (GIS) Analyst/Programmer

Level4‐Master

Geographic Information System (GIS) Analyst/Programmer (a) Demonstrates proficiency in GIS analysis and data modeling. (b) Demonstrates and maintains proficiency with current and developing technologies and software related to geographic analysis. (c) Coordinates, manages, administers, and develops the Geographic Information Systems. (d) Develops various types of GIS maps and related data sets. (e) Designs and implements GIS analytical procedures. (f) Performs analysis and maintenance of GIS systems.

Master's Degree and 3‐5

Graphics Specialist Level3‐Senior Graphics Specialist (a) Produces graphic art and visual materials for promotions, advertisements, films, presentations, packaging, and informative and instructional material through a variety of media outlets such as websites and CD‐ROMs. (b) Generates, manipulates, and integrates graphic images, animations, sound, text and video generated with automated tools into consolidated and seamless multimedia programs.

Batchelor's Degree and 3‐5

Groupware Specialist Level3‐Senior Groupware Specialist (a) Provides the implementation, maintenance, and support of company messaging system. (b) Provides technical support on local groupware replication and client dial‐up access issues.

Batchelor's Degree and 3‐5

Hardware Engineer Level1‐Apprentice

Hardware Engineer (Level1‐Apprentice) (a) Provides analysis related to the design, development, and implementation of hardware for products. (b) Develops test strategies, devices, and systems. (c) Performs stress and performance tests on a variety of computer hardware including circuit boards, processors and wiring. Knowledge/Skill Description Applies fundamental concepts, processes, practices, and procedures on technical assignments.

Performs work that requires practical experience and training. Work is performed under supervision.

N/A

Hardware Engineer Level2‐Journeyman

Hardware Engineer (Level2‐Journeyman) (a) Provides analysis related to the design, development, and implementation of hardware for products. (b) Develops test strategies, devices, and systems. (c) Performs stress and performance tests on a variety of computer hardware including circuit boards, processors and wiring. Knowledge/Skill Description Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Associate's Degree and 2‐4

Hardware Engineer Level3‐Senior

Hardware Engineer (Level3‐Senior) (a) Provides analysis related to the design, development, and implementation of hardware for products. (b) Develops test strategies, devices, and systems. (c) Performs stress and performance tests on a variety of computer hardware including circuit boards, processors and wiring. Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.

Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Batchelor's Degree and 3‐5

Hardware Engineer Level4‐Master

Hardware Engineer (Level4‐Master) (a) Provides analysis related to the design, development, and implementation of hardware for products. (b) Develops test strategies, devices, and systems. (c) Performs stress and performance tests on a variety of computer hardware including circuit boards, processors and wiring. Knowledge/Skill Description Provides technical/management leadership on major tasks or technology assignments.

Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others.

Master's Degree and 3‐5

The qualifications, skills, experience identified in the chart are

Helpdesk Specialist Level1‐Apprentice

Helpdesk Specialist (Level1‐Apprentice) (a) Responds to and diagnoses problems through discussion with users. (b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow‐up steps. (c) Supervises operation of help desk and serves as focal point for customer concerns. (d) Provides support to end users on a variety of issues. (e) Identifies, researches, and resolves technical problems. (f) Responds to telephone calls, email and personnel requests for technical support. (g) Documents, tracks, and monitors the problem to ensure a timely resolution. (h) Provides second‐tier support to end users for either PC, server, or mainframe applications or hardware. (i) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. (j) Simulates or recreates user problems to resolve operating difficulties. (k) Recommends systems modifications to reduce user problems.

Knowledge/Skill Description Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision.

N/A

Helpdesk Specialist Level2‐Journeyman

Helpdesk Specialist (Level2‐Journeyman) (a) Responds to and diagnoses problems through discussion with users. (b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow‐up steps. (c) Supervises operation of help desk and serves as focal point for customer concerns. (d) Provides support to end users on a variety of issues. (e) Identifies, researches, and resolves technical problems. (f) Responds to telephone calls, email and personnel requests for technical support. (g) Documents, tracks, and monitors the problem to ensure a timely resolution. (h) Provides second‐tier support to end users for either PC, server, or mainframe applications or hardware. (i) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. (j) Simulates or recreates user problems to resolve operating difficulties. (k) Recommends systems modifications to reduce user problems.

Knowledge/Skill Description Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Associate's Degree and 2‐4

Helpdesk Specialist Level3‐Senior

Helpdesk Specialist (Level3‐Senior) (a) Responds to and diagnoses problems through discussion with users. (b) Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow‐up steps. (c) Supervises operation of help desk and serves as focal point for customer concerns. (d) Provides support to end users on a variety of issues. (e) Identifies, researches, and resolves technical problems. (f) Responds to telephone calls, email and personnel requests for technical support. (g) Documents, tracks, and monitors the problem to ensure a timely resolution. (h) Provides second‐tier support to end users for either PC, server, or mainframe applications or hardware. (i) Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. (j) Simulates or recreates user problems to resolve operating difficulties. (k) Recommends systems modifications to reduce user problems.

Knowledge/Skill Description Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short‐term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Batchelor's Degree and 3‐5

Information Assurance/Security Specialist

Level1‐Apprentice

Information Assurance/Security Specialist (Level1‐Apprentice) (a) Determines enterprise information assurance and security standards. (b) Develops and implements information assurance/security standards and procedures. (c) Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers? requirements. (d) Identifies, reports, and resolves security violations. (e) Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. (f) Supports customers at the highest levels in the development and implementation of doctrine and policies. (g) Applies know‐how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. (h) Performs analysis, design, and development of security features for system architectures. (i) Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers. (j) Designs, develops, engineers, and implements solutions that meet security requirements. (k) Provides integration and implementation of the computer system security solution. (l) Analyzes general information assurance‐related technical problems and provides basic engineering and technical support in solving these problems.

(m) Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. (n) Ensures that all information systems are functional and secure.