Attachment 2 - QASP.pdf

QUALITY ASSURANCE AND SURVEILLANCE PLAN

Facilities Project Management and Quality Assurance Support

Contract Number: < upon award, enter contract number>

Contract Description:

The Logistics Branch (LOG) of the Walter Reed Army Institute of Research (WRAIR) requires non-personal services in support of WRAIR's facilities management program to support the initiatives and mission of FMD, to maintain continuity of facility operations and allow for continued facilities service support for the WRAIR/Navy Medical Research Center (NMRC) client-base.

Contractor’s name: TBD

Contents

1. PURPOSE

2. GOVERNMENT ROLES AND RESPONSIBILITIES

3. CONTRACTOR REPRESENTATIVES

4. PERFORMANCE REQUIREMENTS SUMMARY MATRIX

PERFORMANCE REPORT ............................................ Error! Bookmark not defined.

CONTRACT DISCREPENCY REPORT (CDR)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring; and

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor.

Updates shall ensure that the QASP remains a valid, useful, and enforceable document.

Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clause may apply depending on contract type:

52.246-4 Inspection of Services – Fixed-Price

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: <enter name> Organization or Agency: <enter organization or Agency name> Telephone: <enter number> Email: <enter address>

Contract Specialist (CS) - The CS acts as an acquisition consultant and serves as liaison between the contract office and Walter Reed Army Institute of Research

(WRAIR).

Assigned CS: <enter name>

Telephone: <enter number> Email: <enter address>

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a “QASP and Performance” file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: Albert A. Kabbara Telephone: (301) 319-9992 Email: albert.a.kabbara.civ@health.mil

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s Program Manager and Task Manager for this contract. <Communication should occur with them during QASP development. It will help if they review the draft QASP and accept the final version. You may delete the stated roles or change the naming convention if applicable.

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Other Contractor Personnel - <upon award, enter name or delete these lines if not applicable> Title: <enter title> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

# PWS

Ref.

Performance Objective Acceptable Quality Level

(AQL)

Method of Surveillance

1 1.10 Effective Resource Planning (Staffing)

The Contractor shall manage, retain, replace, and assign capable and qualified Contractor personnel in a manner that meets all expressed contractual requirements with no observable degradation of services or impacts to mission requirements.

98% compliance with PWS requirements. The Government shall receive no more than three Corrective Action Reports (CARs) or similar deficiency reports during the Contractor’s performance of the entire contract. A get-well plan shall be submitted within five business days of identification of deficiency.

Direct COR observation and CARs

2 1.23 Program Management Plan (PMP)

Performance is in accordance with the

PMP.

The PMP is completed on time and updated to reflect changes as they occur 98% of the time. A corrected PMP shall be submitted within five business days of identification of an error. All reasonable efforts (in the Government’s view) shall be taken by the Contractor to adhere to the

PMP.

Direct COR observation

3 1.24 Monthly Status Report

(MSR)

MSRs are timely, complete, and accurate.

No more than two errors per month. An error is defined as an incorrect statement or the omission of required information. A corrected MSR shall be submitted within five business days of identification of an error.

Direct COR observation

4 Parts 1 and 5 and Technical Exhibit B

Quality Deliverables (Data)

98% compliance with deliverable requirements. The Contractor shall submit all deliverables as instructed per the established schedule (due date) with no need for substantive changes. A revised deliverable shall be submitted within five business days of identification of deficiency.

Random sampling

5 Parts 1 and 5

Responsive Customer Service (Business Acumen)

The Government will perform random service sampling (reviews) to gauge the Contractor’s customer service responsiveness and professionalism. The Government will receive no more than three complaints or negative reviews denoting a customer service or business acumen deficiency during the Contractor’s performance of the entire contract. A get-well plan shall be provided within five business days of identification of deficiency.

Random service reviews or receipt of complaint(s)

6 5.1 Project Management Support:

The Contractor shall perform on-site project management support services at the WRAIR/NMRC and WRAIR OCONUS sites as needed.

Performance of this task will be completed for all requirements of this PWS at an AQL rate of 99%.

Direct observation by COR and periodic review

7 5.2.1 Quality Assurance Surge Support:

The Contractor shall work independently and in association with various Government staff on assigned projects that are within the scope of work and shall provide the technical assistance necessary to accomplish the assigned tasks in the performance of this contract.

Performance of this task will be completed for all requirements of this PWS at an AQL rate of 99%.

Direct observation by COR and periodic review

PERFORMANCE REPORT

Contract Number: <insert number>

Prepared by: (Name of COR) <insert name>

Date and time of observation: <insert date>

Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results (Exceeds, Meets, Does Not Meet).

- Number of observations.>

Prepared by: <Enter COR’s name>

COR’s Signature Date

CONTRACT DEFICIENCY REPORT (CDR)

Contract Number: <insert number>

Contractor Project Manager: <insert name>

From: <insert name of COR>

Date and time observed discrepancy:

Contract Discrepancy:

<Describe in detail. Identify any attachments.>

Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The contractor shall provide the COR with the Corrective Action Plan not later than < # days after receipt of this CDR. >

Prepared by: <Enter COR’s name>

COR’s Signature Date

Received by: <Enter contractor project manager’s name>

Contractor Project Manager’s Signature

Date