DHA JPSR RFI.docx

Request for Information (RFI) for Defense Health Agency (DHA) Joint Patient Safety Reporting (JPSR) Modernization and Sustainment

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for informational and planning purposes - it does not constitute a Request for Proposal (RFP) or Request for Quote (RFQ), or a promise to issue a Solicitation or RFP/ RFQ in the future, or an indication the Government will contract for the requirement identified in this notice. Further, the Defense Health Agency (DHA) is not at this time seeking proposals and will not accept unsolicited proposals.

Responses to this notice are strictly voluntary and the Government will not pay respondents for information provided in response to this notice. Responses to this notice will not be returned and respondents will not be notified of the result of the review. This notice does not restrict the Government’s acquisition approach on any resultant solicitation.

Background:

The DHA’s Clinical Support Program Management Office/ J-6 Solutions Delivery Division (SDD), under Program Executive Office Medical Systems (PEO MS) has developed this notice to solicit market research information to determine the scope of industry capabilities and interest. The market research information will be used to determine sources in the marketplace capable of supporting the requirement identified in this notice.

The Department of Defense (DOD) Patient Safety Reporting (PSR) system was deployed in 2010 as a DOD centric solution for standardized patient safety event reporting, event classification, and investigation data collection and data analysis capability for the DHA direct care facilities and Military Department theater operations. PSR is a Commercial off the Shelf (COTS) software solution comprised of the Datix Web incidents and hotspots modules with analytics and dashboard tools. PSR was updated as the Joint Patient Safety Reporting (JPSR) system in 2015 and deployed to all Department of Veterans Affairs (VA) Veteran Health Administration (VHA) Medical Centers and subordinate clinics.

JPSR integrates the DHA and VHA patient safety data collection and analysis processes into a single system for quantitative and comparative data analysis in accordance with Public Law (PL) 106-398 (Sec 742).

· JPSR is a collaborative effort between the DHA Patient Safety Program and the VHA National Center for Patient Safety (NCPS)

· JPSR has been configured to be used by Navy Fleet command and the United States Transportation Command (US TRANSCOM).

· JPSR application standardizes processes that allow the DHA and VHA hospital and clinic medical teams to identify and document medical errors and near-miss events/ close calls that may occur within their facilities. Event reporting is a key element to help drive high reliability forward and achieve zero preventable harm.

Key Features:

· Confidential user-based access via the world wide web protected data entry by 38 U.S.C. 5705 and 10 U.S.C. 1102 to identify multi-level trends and common issues that require immediate action.

· Includes analytical tools and reports that help develop and implement proper quality control measures.

· Provides dashboards for at-a-glance monitoring, measuring, and analyzing key data.

Key Benefits:

· Provides consistent incident reporting across the Federal healthcare enterprise with anonymous and identified reporting capability.

· Enforces common classification of patient safety events to improve data analysis and reporting.

· Generates cost efficiencies by sharing software licenses and data centers.

· Reduces costs of system maintenance, helpdesk, and training workloads.

Description of Requirement:

DHA and VHA are seeking COTS software licenses, code maintenance, configuration management, and application support activities for the joint patient safety reporting application that supports patient safety reporting business requirements of the DHA, VHA, Navy Fleet, and US TRANSCOM hosted in a Defense Information Systems Agency (DISA) Defense Enterprise Computing Center (DECC). This effort includes a modernization and enhancement effort to migrate to a Cloud hosting platform of the government’s choice with added capabilities for conducting comprehensive systematic analysis/ root cause analysis (CSA/ RCA), corrective action plans, and quantitative/ qualitative analysis tools to measure effectiveness of the process and execution of the plans.

Detailed Requirements:

· Provide enterprise Datix Web software licenses for DHA and VHA for the current Risk Management Framework (RMF) accredited, DISA hosted, JPSR application with incident reporting, investigations, incident classification system, dashboard, and analytic capabilities.

· Provide DatixIQ enterprise software licenses for DHA and VHA for JPSR modernization to the Cloud hosted level 4/5 Federal Risk and Authorization Management Program (FedRAMP) accredited application with incident reporting, investigations, incident classification system, CSA/ RCA, corrective action plans, Business Intelligence (BI) tools for quantitative/ qualitative analytics, timelines, diagraming and dashboards capabilities.

· Provide skilled and knowledgeable resources working with DISA as well as accessing systems hosted within a DISA DECC to support the current JPSR application to include, but not limited to operations and sustainment (O&S), systems engineering, maintenance, configuration management/data management (CM/ DM), cybersecurity, testing, training support, integration, transition of releases to service.

· Provide knowledgeable resources with the DHA and VHA Patient Safety incident reporting, classifications systems, comprehensive systematic analysis investigations workflow, corrective action plans, and analytical processes.

· Maintain and operate a centralized JPSR Service Help Desk in support of DHA and VHA users operating 10 hours per day (0700 - 1800 ET) Monday through Friday, except Federal holidays, utilizing the DHA Global Service Center (GSC) tools as primary method to conduct application support services with the JPSR user community.

· Provide Reliability, Maintainability, and Availability (RM&A) services to maintain JPSR operational availability (Ao) on a 24 hours per day, 7 days per week, 365 days per year basis (24x7x365) with target threshold of 98.5% Ao and objective at 99.5% - excluding scheduled maintenance and Internet communications downtime.

· Provide knowledgeable resources with the DHA Integrated Authorization Service (iAS) to maintain, improve, or resolve account registration and application access issues with DOD Common Access Card (CAC) and VA Personal Identity Verification (PIV) card users.

· Provide skilled and knowledgeable resources working with FedRAMP accredited level 4/5 Cloud hosting platform and infrastructure to install, configure, accredit, implement, and sustain the JPSR application in a Cloud hosting platform of the government’s choice.

· Provide historical data retention/availability following migration from on-prem hosting to Cloud based computing.

· Provide Training services to DOD and VHA patient safety communities.

Estimated RFP Release: 1QFY24

Estimated Contract Award: 2QFY24

Questions for Industry:

The Government requests that respondents offer their experience and recommendations on the following questions and issues related to this requirement. Please respond by providing information to the following:

1. How will your company meet the requirements of the RFI? Provide your answers in the context of a technical description of your potential solutions. The description should address the following:

a. Describe the software licensing model and cybersecurity accreditation/ compliance;

b. Describe the plan and capabilities for sustaining the current JPSR COTS application, hosted at a DISA DECC, to meet the availability requirements or provide an alternative strategy to maintain the current system capabilities, while rolling out a new platform;

c. Provide a Cloud migration plan that delivers full operational capabilities within 2 years after contract award;

d. Describe your approach to add JPSR capabilities for conducting comprehensive systematic analysis, corrective action plans, and quantitative/ qualitative analysis to measure effectiveness of the process and execution of the plans;

e. Provide a staffing plan satisfying the requirements outlined within this RFI.

2. What risks or issues do you foresee with this effort and what are your recommended mitigations?

3. Identify if you plan to partner or subcontract with one or more other companies who will provide critical capabilities, software or other functionalities.

Response Instructions:

Interested parties are requested to respond to this RFI with a capability statement to show their current capabilities in providing a potential solution. Parties may begin submitting responses to this request for information immediately.

Responses shall be in .doc or .docx format, limited to 15 pages, single-spaced, 8.5-inch x 11-inch paper size, in Times New Roman 10-point font size or larger. If your submittal contains company proprietary information, then it should be marked accordingly. If your submission contains unclassified but sensitive information then it should be properly labeled, handled, and transmitted in accordance with the National Industrial Security Program Operating Manual (NISPOM). Classified responses are not desired and will not be reviewed. Submissions to this RFI will not be returned.

Submit responses no later than 20 November 2023, 11:00 AM ET via e-mail only to david.r.daniel27.civ@health.mil.

The subject line of the email should read as follows “RFI: DHA JPSR.”

Capability statements should provide administrative information, and should include the following as a minimum:

1. Your company name, company address, company's web page (if applicable), CAGE Code, and UEI.

2. Designated point of contact name, title, phone number, mailing address, and email.

3. Size of company, state whether the business is classified as an 8(a)-certified Small Disadvantaged business, Alaska Native Corporations (ANCs) and Indian tribes, Veteran-Owned Small Business, Service-Disabled Veteran-Owned Small Business, HUBZone Small Business, or Women-Owned Small Business.

4. Company capabilities and experience relative to the requirements in this RFI.

Questions regarding this announcement or of a technical nature regarding this RFI may be sent to david.r.daniel27.civ@health.mil. Verbal questions will NOT be accepted.

Summary THIS IS A REQUEST FOR INFORMATION ONLY to identify sources that can provide a solution for the Clinical Support Program Management Office / J-6 Solutions Delivery Division, under Program Executive Office Medical Systems (PEO MS). The information provided in the RFI is subject to change and is not binding on the Government. The Government has not made a commitment to procure any of the items discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought.