Performance Work Statement - Surgical Laser Maintenance and Repair.docx

Performance Work Statement Preventive Maintenance & Calibration

1.0 GENERAL INFORMATION

The contractor shall provide all personnel, labor, equipment, parts, tools, materials, transportation, and supervision necessary to perform annual preventive maintenance and calibration on the equipment items in Appendix I of this Performance Work Statement.

1.1 CONTRACTOR PERSONNEL QUALIFICATIONS

The contractor shall utilize only fully qualified Field Service Technicians who have gone through all/any mandated original equipment manufacturer or a comparable third-party service school to perform maintenance and repairs. When requested, the contractor shall provide personnel qualifications to the Biomedical Repair Division.

2.0 DETAILED WORK REQUIREMENTS

The contractor shall provide/perform the following:

2.1 PREVENTIVE MAINTENANCE

An annual preventive maintenance (including supplemental parts) on the equipment listed in Appendix 1 of this Performance Work Statement. The preventive maintenance shall be per the Original Equipment Manufacturers’ specifications. All parts necessary to perform the preventive maintenance shall be included. Any additional costs associated with preventive maintenance parts must be submitted in writing to and approved by the Contracting Officer before the contractor can order any parts.

2.2 CALIBRATION

On-site equipment calibration (including supplemental parts) as scheduled for the equipment listed on Appendix 1 of this Performance Work Statement. Calibration shall be per the Original Equipment Manufacturers’ specifications. Calibration is the procedure for mechanical and electronic adjustments required by the original manufacturer to ensure consistent, standardized performance or output.

2.3 The contractor shall not change, modify, or alter the original design or functional capabilities of any item covered under this Performance Work Statement unless authorized in writing by the manufacturer and the Biomedical Repair Division. Any approved change, modification, or alteration of the original design and functional capability that would change the terms and conditions of the contract – including the price – cannot proceed without authorization from the Contracting Officer. The Contracting Officer will issue any contract change via a contract modification.

2.4 RECALLS

The contractor shall schedule all recall maintenance with the Biomedical Repair Division to avoid disrupting patient care and to notify the department of arrival, services, parts, and maintenance required.

2.5 OPERATIONAL IMPROVEMENT

The contractor shall provide any proposed equipment operational improvements, in writing, to the Biomedical Repair Division.

3.0 ACCOUNTABILITY

The Field Service Technician must check in/check out with the Biomedical Repair Division before commencement and upon completion of the work. Base access will be the responsibility of the contractor on behalf of the Field Service Technician.

4.0 CONTRACTING STICKER

To show completion of services rendered to our customer clientele the service provider will affix a color coded, heavy duty, self-adhesive, calibration sticker to each piece of equipment maintained.

Sticker Details:

- Date of Preventive Maintenance/Repair

- Due date of next Preventive

4.0 AVAILABILITY AND TRAVEL

The contractor shall perform all preventive maintenance between 7:30AM through to 5:00PM, Monday through Friday. Any other hours must be agreed upon by the Biomedical Repair Division and at no additional costs to the government.

4.1 TRAVEL

Unless specified elsewhere in the contractor, all travel costs, including those required to obtain access to government facilities (Rapid Pass), are the responsibility of the contractor.

5.0 DOCUMENTATION

Service event documentation. Upon completion of each service or maintenance visit the field service technician must submit a signed service report to the Bio-medical point of contact for services within 72 hours of completion. The service report shall indicate all problems addressed, devices checked, parts replaced or repairs made with identification, parts ordered, and any issues resolved. Each service report must at a minimum document the following data legibly and in complete detail.

5.1 REPORTING DETAILS

Will consist of the following information listed below.

- Name of contractor.

- Name of technician.

- Control number for the contractor or log number for the report.

- Description of the work performed in detail.

- Equipment identification: Manufacturer, make, model, serial number, electronic control number or (ECN)

- Itemized description of services performed with labor time.

- Action taken and or recommendations for consideration.

- Pending actions or resolutions to any problems.

- Total billing for services provided should be clearly indicated.

- Signature of the field service technician that conducted the maintenance.

Appendix 1. (Preventive Maintenance & Repairs