Amendment-NMCSD PWS Galley SVCX Follow On_Revised 3.13.pdf

DHA PWS Galley Services

Department of Defense Defense Health Agency

Performance Work Statement

[Galley Services]

Solicitation Number:

Version: 2 Date: 13 March 2024

PART 1

1.0 GENERAL INFORMATION

The mission of Naval Medical Center San Diego (NMCSD) is to prepare to deploy in support of operational forces, deliver quality health services and shape the future of military through education, training, and research. Nutrition Management Department mission is to provide proper diet and nutrition that can make a profound impact on a person's health. Everyday choices of the foods we eat affect the body and how well it functions. Our experienced staff of registered dietitians provides comprehensive nutritional care to all ages ranging from premature infants to the elderly.

1.1 This is a non-personal services contract to provide Dining and Galley Food Services.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Dining and Galley Food Services for the cleaning, cashier, food service, cooking, trayline support and operation of the sculleries as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services at Nutrition Management Department, Building 1, Naval Medical Center, San Diego (NMCSD), CA 92134. The contractor shall perform to the standards in this PWS.

1.3 Background: The services to be provided include clean working environment by keeping any equipment, contact surface, and the whole food service space clean and free from common food hazards. Proper hygiene practices to include cleaning and sanitizing food service space such as wiping, sweeping, and application of approved sanitizers.

1.4 Objectives: The contractor is to clean and sanitize the cafeteria, dining room, serving lines and self-serve areas, scullery, pot & pan room, rear platform, passageways, lavatories, offices, front platform and walkway/entryway spaces, staging and storage areas within Nutrition Management Department. The basic service objective is to minimize the risk of foodborne illnesses by making the working environment of food handlers free from food safety hazrds. Pathogens and other food safety hazards may linger on contact surfaces, equipment, and utensils. Without proper food sanitation, these pathogens can result in cross-contamination and potentially cause a foodborne disease outbreak.

1.4.1 COR:

Ogonna Igbo Phone Number:619-532-8531 Email:ogonna.a.igbo.civ@health.mil

1.5 Scope: The quality of service provided by the Contractor is expected to meet or exceed the current recognized standards established by The Joint Commission and all applicable provisions of law of all Government authorities pertaining to regulation of food service personnel, medical treatment facilities, workplace safety and the regulations and standards of Nutrition Management Department and Naval Medical Center San Diego (NMCSD). The Contractor shall adhere to and comply with all Defence Health Agengy (DHA), Department of Navy (DoN), Bureau of Medicine and Surgery (BUMED) and NMCSD instructions and notices, which may be in effect during the term of the contract.

1.6 Period of Performance (PoP): The period of performance shall include a base period of one year plus four 12-month option periods.

Base Year: 01 April 2024 - 31 March 2025 Option Year 1: 01 April 2025 - 31 March 2026 Option Year 2: 01 April 2026 - 31 March 2027 Option Year 3: 01 April 2027 - 31 March 2028 Option Year 4: 01 April 2028 - 31 March 2029

1.6.1 Transition: Transition-in/transition-out period:

1.6.1.1 Transition-in period: Full performance start date is, [01 Apr 2024]. Transition-in performance is defined as [period to to provide the contractor time to perform all tasks required to ensure complete preparation for successful performance at start of contract operation. Become thoroughly familiar with work requirements and work procedures. The required tasks during the transition in period includes, but is not limited to, recruiting and training personnel, obtaining security clerances, submitting copies of credential, determining and meeting training requirements, developing work plans, and procedures, submitting performance reports formats and finalizing quality control plans and procedures.] During the transition-in period, the contractor shall prepare to meet all contract requirements and ensure incoming personnel are functionally trained and qualified on the full performance start date except cybersecurity requirements, which must be fully adhered during transition and full performance periods. The remaining incoming personnel shall be trained and qualified within [5 days of onboarding].

1.6.1.1.1 The contractor shall comply with transition-in requirements of the DHA, as listed in paragraph 1.11.1, for contractors needing to be issued Common Access Card (CAC) identification, including Department of Defense (DoD) and DHA-directed training and forms submission, prior to network access.

1.6.1.2 Transition-out period: The transition-out plan shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming contractor/Government personnel at the expiration of the contract. Cooperate fully to the extent required to permit an effective, orderly, and successful transition that will maintain mission continuity. This may include a collective weekly discussion between the incumbent contractor, follow-on contractor, and the KO on the status of the phase-out. All official files, manuals, charts, records, drawings, and other official documentation are the property of the Government and shall remain on location for use by the Government or follow-on contractor at the time of contract expiration. Reference FAR clause 52.237-3, Continuity of Service

1.6.1.2.1 The contractor shall comply with transition-out requirements of the DHA for contractors who have been issued a CAC or who generate “records”, as defined by DoD (records manual), including DoD-directed disposition of records, and others displayed on the In/Out (I/O) Processing Portal.

1.6.1.2.2. Contract personnel are required to complete Command Orientation within (45) days of employment as required during initial regularly schedule shifts.

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at NMCSD Nutrition Management Department.

1.7.2 Recognized Federal holidays: Contractor is required to perform services on Federal Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.7.3 Hours of operation: The contractor is responsible for conducting business Sunday thru Saturday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Services are still required on Federal holidays and public holidays declared by the President of the United States through Executive Order.

1.7.3.1. The contractor shall provide services from 0500 to 2000, Sunday through Saturday, including Federal holiday and weekends.

1.8 Contractor travel: None

1.9 Other Direct Costs (ODC): None

1.10 Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. [Within 30 days after contract award a comprehensive written QCP shall be submitted to the CO and COR and within 5 working days when changes are made thereafter.] After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system.

1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Contractor personnel

1.11.1 CAC requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel.

1.11.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s).

1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms as prescribed by the MTF Director.

1.11.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.11.4 Key control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by contractor personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

1.11.4.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor.

In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.11.4.2 The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s personnel. The contractor shall prohibit the opening of locked areas by contractor personnel to permit entrance of persons other than contractor personnel engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.11.5 Lock combinations: The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s

QCP.

1.11.6. Keys. The contractor may be provided keys or allowed access to all buildings and rooms requiring services specified in this PWS. The Government may choose to accompany Contractor personnel when in certain secured areas. Keys provided to the Contractor shall not be duplicated or removed from premises. Only managerial/supervisory personnel will be issued keys and they shall be in their possession while they are on duty. Any keys lost by Contractor personnel shall be replaced by the Government at the Contractor's expense. In the event a key is lost or duplicated, all locks and keys on that lock system shall be replaced by the Government, and the total cost shall be deducted from the monthly payment due to the Contractor. If a key to a single area is lost, the lock for that area shall be replaced by the Government, and the total cost shall be deducted from the monthly payment due to the Contractor. The contractor shall immediately report the loss of a key to the FSO.

1.12 Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the PKO not later than 10 business days after receiving notice of contract award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between [0500 to 1630], Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.12.1. Contractor Key Personnel Status Change: The Contractor shall notify both the contract KO and the task order COR in writing of changes in the status (i.e., termination or replacement) of designated contract-level contractor representative within one (1) business day of the change.

1.12.2. In case of termination of the On-Site Manager, temporary use of an alternate on-site manager shall not exceed six (6) weeks before a new, fully-qualified on-site manager is employed and functioning on-site.

1.12.2.1. Maximum number of personnel allowed on contract

On-site Manager 1 personnel Food Service Supervisor 2 personnel Lead Food Service Attendent 2 Personnel Mess Attendants 28 Personnel Cook Supervisor 1 Personnel Food Service Workers 5 Personnel Cooks 5 Personnel

1.12.3. Meetings

1.12.3.1. Performance Evaluation Meetings. The On-Site Manager may be required to meet at least weekly with the Material Management Department, QAE, COR and FSO during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the COR and FSO. In addition, if requested by Contractor or Government, a meeting will be held whenever a Contract Discrepancy Report is issued. The written minutes of these meetings, prepared by the COR, shall be signed by the On-Site Manager, FSO, and the COR. Should the Contractor not concur with the minutes, the Contractor shall state any areas of non-concurrence in writing to the COR within seven (7) calendar days of receipt of the signed minutes.

1.12.3.2. When scheduled through the Department Head or COR, the On-Site Manager shall attend meetings related to the performance of the requirements of this contract.

1.12.3.3. Under this contract, a contractor supervisor shall be present during all hours while contractpersonnel are working.

1.12.3.4. All personnel employed by the Contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation. The Government reserves the right to direct the removal of an personnel for misconduct or security reasons. This action does not relieve the Contractor from total performance of the contract tasks specified herein.

1.12.3.5. Status of Employment. All personnel of the Contractor employed in the performance of work under this contract shall be personnel of the Contractor at all times and not personnel of the Government. Only contractorpersonnel approved for and specifically hired to work in the food service area will be allowed to perform work under this contract.

1.12.3.6. The Contractor is specifically prohibited from hiring active duty military personnel to perform work under this contract.

1.12.3.7. Temporary Use of Active Duty Military Personnel to Supplement Contractor Personnel.

The Contractor is prohibited from hiring active duty military personnel to perform services under this contract. personnelpersonnel

1.12.3.8. Employee's Meals General. Contractor personnel working in the dining facility during meal periods may, at the Contractor's discretion, purchase and consume meals while on duty during designated break times. The Contractor will be charged the full, established rate for the applicable meal period for any Contractor personnel observed consuming Government subsistence (snacking).

1.12.4. Miscellaneous

1.12.4.1. The use of tobacco and tobacco products by Contractor personnel during break periods will be confined to those areas which have been designated by the activity MTF Director as smoking areas.

1.12.4.2. Carrying aboard or use of alcoholic beverages or illegal drugs by Contractor personnel is strictly forbidden and any violation shall be cause for an immediate order for removal of the offender(s) by the Contractor from further work under this contract and subject to any applicable Federal laws. The Government may also impose civil and criminal penalties for such actions upon trial and conviction. Contractor personnel will be subject to Government drug surveillance procedures.

1.12.4.3. Contractor personnel shall not loiter in any working or patron area. Upon completion of their assigned shift, personnel shall promptly depart from the food service facilities.

1.13 Data rights: RESERVED.

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR): RESERVED.

1.14.2 Non-Disclosure Agreement (NDA): NA

1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance.

At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.15 Contractor Identification

1.15.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy

Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel.

Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order.

Contractor personnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.15.4. Operation Department will provide each qualified Contract personnel a hospital identification badge, as required to access the activity. No person may perform services under this contract until approval has been granted by the FSO or COR. Once a contractor is no longer employed under this contract, their identification badge will be returned to the Material Management Department immediately when such personnel are no longer employed under this contract.

1.16 Contractor Access to Health Affairs (HA)/DHA Network(s)

1.16.1 FSO/Company's Security POC or COR shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system. Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC or COR shall submit a Notice of Incoming Personnel (NIP) package to DHA's Personnel Security Office for a background investigation.

1.17 Personnel Security

1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM

5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office or COR for guidance on the appropriate background investigation required for personnel on the contract.

1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).

1.17.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO or COR for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

1.17.2. Security Investigative Requirements: The Contractor shall ensure contract personnel comply with the following security requirements not already identified in the contract PWS: All requirements as directed by the MTF Director and DHA security for background clearances.

1.17.2.1. CONTRACTOR PERSONNELs shall be subject to the following additional security investigative processes, to include appointments with Security Managers: The Contractor/CONTRACTOR PERSONNEL shall work with the COR in order to set-up appointment with the Security Manager at the MTF. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date.

1.17.2.2. CONTRACTOR PERSONNELs shall be subject to the following security processes for fingerprints:

Electronically

1.17.2.3. The CONTRACTOR PERSONNEL shall complete either a SF-85 ☐or a SF-86 ☒ Questionnaire for National Security Positions (or equivalent OPM investigative product) and provide the below documents for a Tier 1 Non-Sentitive.

(a) DHA New Incomming Personnel (NIP) Memorandum

(b) Proof of Citizenship - Birth Certificate & ID or U.S. Passport)

(c) Resume

(d) OF 306 Declarification For Federal Employment

(e) Performance Work Statement (PWS) from contract (COR provide to DHA)

1.17.2.4. DHA's Security Officer, or his/her designated representative, will determine the suitability and qualifications of each contractor personnel for security approval. For all persons considered qualified, the Security Officer will issue identification as required for access to the activity. For all persons not considered qualified, the Contractor will be notified by the COR of such rejection. The Contractor may furnish additional names and personal histories of substitute personnel for consideration. No person may perform services under this contract until approval has been granted by the Security Officer. Identification furnished for acceptable personnel will be returned to the FSO or COR immediately when such personnel are no longer employed under this contract.

1.18. Contractor Health Requirements: The contractor ☒ shall ☐ shall not provide documentation certifying health requirements such as immunizations, annual vaccinations, medical testing (i.e., tuberculosis, N95 particulate respirator duckbill mask fitting) and physical examination when required at the time of initial placement.

1.18.1. Medical Fitness. The Contractor shall furnish personnel who are medically fit, trustworthy, competent and well qualified for their work. Prior to the Contract start date, the contractor shall furnish, at his expense, a current medical certificate for each personnel in the kitchen, dining room and food handling facilities, or who in any way, comes in contract with the handling of food in carrying out provisions of this contract. The certificate shall certify that the lpersonnel is free from any communicable disease (especially evidence of tuberculosis and hepatitis A). Contract personnel shall be, at all times, subject to inspection and physical examination by Government medical authorities to insure that proper sanitation standards are maintained. Serology and stool examinations shall be accomplished at the discretion of the medical officer. Personnel who are ill or have open cuts or infectious lesions, particularly of the hands, arms, face or neck or acne or boils of the face, shall be prohibited from performing food service duty. All food service personnel who have been away from their duties for thirty (30) days or more shall have a medical examination prior to resumption of duty. If any of the Contractor's personnel are found medically unfit to perform their duties under this contract, the Contractor shall promptly remove and replace them with medically-examined and fit persons.

1.18.2. Occupational Health: The CONTRACTOR shall be required to obtain documentation of required physical testing or a report of a physical examination.

1.18.3. Tuberculosis and Hepatitis Screening: The additional immunization/screening requirements for the risk of exposure to tuberculosis (TB) are as follows:

1.18.4. Health examination, tuberculosis, and immunization screening. After contract award, but prior to performing services, each CONTRACTOR shall have the “Contracted Health Care Worker Examination and Immunization Verification Form” completed by a licensed medical practitioner. All Contractors providing services under this contract must meet all the requirements specified for their labor category and duties in accordance with the MTF instructions and procedures.

1.18.5. The contractor shall obtain the current version from the COR and have the form completed in its entirety in accordance with its instructions. The facility shall identify incumbent Contractors who are not required to complete this documentation after contract award.

1.18.6. The Hepatitis B requirements given in the “Contract Health Care Worker Examination and Immunization/Screening Requirement Form” provide that a contractor must either show a positive titer or demonstrate persistent non-response to the vaccine. A contractor may be approved for service at the MTF prior to achieving a Hepatitis B positive titer or demonstrating a persistent non-response according to the following provisions:

1.18.7. A contractor must receive the first vaccination of his/her initial vaccination series prior to commencing service under the contract and must complete the series not later than 6 months after commencing service and, if a negative titer is obtained, must complete the second series within another 6 months; or

1.18.8. A contractor who has completed his/her initial series and obtained a negative titer must begin his/her second vaccine series prior to commencing service and must complete the second series not later than 6 months after commencing service.

1.18.9. Healthcare Workers approved according to the provisions above will be considered persistent non-responders until there is evidence to the contrary and will be counseled by a licensed practitioner regarding the implications of non-response.

1.18.10. If a contractor fails to comply with the applicable schedule above, the Contractor shall replace the contractor if so directed by the Contracting Officer.

1.18.11. No medical tests or procedures required by the contract may be performed in the MTF.

Expenses for all required tests and/or procedures shall be borne by the Contractor at no additional expense to the government.

1.18.12. Contractors agree to undergo personal health examinations and such other medical and dental examinations at any time during the term of this contract, as the MTF Director may deem necessary for preventive medicine, medical surveillance, performance improvement, or privileging purposes. These examinations will be provided by the government. If the Contractor chooses, these examinations may be provided by private physician or dentist, at no expense to the government.

1.18.13. Contractors who do not show a positive antibody titer after immunization and appear to have a "non-immune" status must report varicella exposure to the COR. In accordance with CDC recommendations, such contractors may be removed from patient care duties beginning on the tenth day following exposure and remain away from work for the maximum incubation period of varicella (21 days).

1.18.14. Managing clinical risk in the work environment. The work environment inherently involves risks typically associated with the performance of clinical procedures. The contractor may be exposed to contagious disease, infections and flying debris, requiring the wearing of personal protection equipment such as scrub attire, gloves, masks, and eye protection.

1.18.15. Immunization Tracking. The Government may track immunizations information in a DoD computer system for all personnel. The Contractor shall maintain their own process and system of tracking the currency of health immunizations and shall not rely on the Government for ensuring their personnel are in compliance.

1.19. Closures: During a planned closure of the facility due to training, holiday, or unplanned closure due to unusual and compelling circumstances (e.g., natural disasters, military emergencies, severe weather), the contractor will be compensated as if services were provided.

All closings for severe weather or other emergency will be at the sole discretion of the government.

1.19.1. Furlough. Unless otherwise authorized by a defense appropriations bill, contractors will not be reimbursed by the Government for services not rendered during a Government furlough.

In the event of a Government furlough, the MTF Director will determine if contract services are considered essential and therefore must report to work. Contract services deemed essential shall be compensated for services rendered during a furlough.

1.20. Initial Placement: The contract shall ensure contractor begin performance as follows: 01 Apr 2024 for all contractors except those supporting Mobilization Support (Food Service Workers and Cooks). Mobilization Support personnel or services will comply with section 5.20 for initial placement.

1.20.1. The contract worker shall report to the On-Site Manager on the first day of contract performance. The On-Site Manager shall provide direction for a proper check-in and any additional documents or instruction that may be necessary for the contract performance. The contractor worker shall return the completed check-in sheet to the COR within ten (10) business days.

1.21. Blood-borne Pathogen Orientation Program.

1.21.1. Contract personnel shall participate in the MTF’s Blood-borne Pathogen Orientation Program. Contract personnel shall also participate in all required annual training and in periodic training for all procedures that have the potential for occupational exposure to blood-borne pathogens. All contract personnel shall comply with infection control guidelines to include the proper handling, storage, and disposal of infectious wastes and the use of universal precautions to prevent the spread of infections.

1.22. Managing The Clinical Risk In The Work Environment.

1.22.1. The work environment inherently involves risks typically associated with the performance of job duties. The contractor personnel may be exposed to contagious diseases, infections and flying debris, requiring the wearing of personal protection equipment such as scrub attire, gloves, masks, and eye protection.

1.22.2. In the event of an exposure, the contractor and the MTF will cooperate, in accordance with applicable MTF policy, regarding offering appropriate post-exposure testing to the affected contract personnel and the MTF will use its best efforts to appropriately test the source patient and obtain the patient’s consent to disclose the test results to contractor personnel and the contractor. The contractor will be responsible for providing appropriate follow-up medical care and counseling, if applicable, and record-keeping.

1.22.3. Contractor personnel with a bona fide medical emergency occurring while on duty, or with an on-the-job injury, will be provided stabilizing medical care according to the procedures of the MTF. The Contractor shall reimburse the government for all medical services provided unless the Contractor personnel are otherwise entitled to government medical services.

1.22.4. All accidents which may arise out of or in connection with the performance of services required herein, and which result in injury, death, or property damage, shall be reported to the Safety Department and the COR immediately and to the MTF QI Department within 24 hours.

Verbal reports shall be followed by written reports within 24 hours. Statements of witnesses shall be included. If any claim is made by a third party against the Contractor on account of any accident which occurs in connection with the performance of this Contract, the Contractor shall promptly report the facts in writing to the Command Legal Advisor, the MTF QI Department, the Command Safety Department, and the COR.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE

PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D- Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R- Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its personnelpersonnels.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.1.7 Acceptable Quality Level (AQL). The AQL is the maximum percent defective, the maximum number of defects per hundred units, or the number of defects in a lot on the average that may occur before the Government will affect the price computation system in accordance with the Performance Requirement Summary and the Inspection of Services clause. An AQL does not allow a contractor to knowingly offer defective services, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

2.1.8. Deck. All floor areas.

2.1.9. Defective Service. A unit of service which contains one or more defects, or non-conformance with specified requirements.

2.1.10. Director, Security Department, of the Activity. Designated as the official representative of the Contracting Officer to determine security clearance and enforce the traffic and security regulations.

2.1.11. Disaster Control Plan. A contingency plan developed by the Government to handle potential major and minor disruptions in services caused by hurricanes, floods, utility failures, strike, and/or loss of personnel resulting from military pullout.

2.1.12. Early Feeding. A period of time before the dining room opens when Nutrition Management staff and Contract personnelpersonnels are allowed to purchase and consume their meals. NMCSD has early feeding before the lunch meal.

2.1.13. Equipment. Items used in the storage, preparation, cooking, transporting, and serving of food. It also includes items used in cleaning and sanitizing, as well as those for transportation and storage of supplies.

2.1.14. Food Handlers. Food service personnel, who work where unsealed food or drink is handled, processed, prepared, or served, and who touch food or food contact surfaces in any way.

Excluded are food service manager and cashiers who do not handle unwrapped food or touch food contact surfaces.

2.1.15. Food Service Officer (FSO). An Officer, non-commissioned Officer, or civilian responsible for matters relating to food service in the Nutrition Management Department. Serves as the focal point for the Government's surveillance of the food service contract. Advises the Contracting Officer on matters relating to the contract. May act as the COR or an alternate COR.

May also be a QAE or be responsible for assigning a QAE.

2.1.16. Galley. The main food preparation area also referred to as the kitchen.

2.1.17. Garbage. Animal, vegetable and other waste resulting from handling, preparing, cooking and consuming food.

2.1.18. General Mess. Portion of building under contract, also referred to as dining facility.

2.1.19. Lot. The total number of service outputs in a surveillance period, as defined in the AQL column of the Performance Requirements Summary.

2.1.20. Major (Second Echelon) Maintenance. The maintenance and repair of equipment, including the restoration or replacement of parts, as needed because of wear and tear, damage, failure of parts, or the like.

2.1.21. Master-at-Arms (MM). Active duty military person appointed by the Activity to maintain good order and discipline during meal serving hours. The MM will ensure that patrons adhere to command policies during meal hours and provide information, customer service and conflict resolution.

2.1.22. Meal Serving Hours. Hours designated by the Government when the dining facility is open for service.

2.1.23. Medical. Medical Officer of the Activity, the cognizant Regional Medical Center and/or Environmental Preventive Medicine Unit are designated as an official representative of the Contracting Officer to perform sanitation inspection of the Contractor's performance and to rate such performance.

2.1.24. Medical Treatment Facility (MTF). An activity providing outpatient and/or inpatient healthcare services for authorized personnel.

2.1.25. Minor (First Echelon) Maintenance. Normal operator care of equipment which is recommended by the manufacturer. It is limited to cleaning, oiling, greasing, tightening of nuts and bolts, and other minor tasks.

2.1.26. Patient Tray Line (PTL). Assembling, portioning and labeling food for delivery to inpatient units.

2.1.27. Performance Requirements Summary (PRS). A list of the primary products (i.e. service outputs) of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

2.1.28. Performance Work Summary (PWS). A summary of general facility spaces, equipment and utensils listing minimum cleaning technique and routines required.

2.1.29. Public Works Officer of the Activity. Designated as the official representative of the Contracting Officer to order necessary repair to Government equipment and to notify the Contractor if any responsibility relative thereto, as set forth in the "Use, Conservation, and Responsibility for Government Property" clause.

2.1.30. Quality Assurance. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

2.1.31. Quality Assurance (QA) Assessment. QA is the method used by the Government to provide some measure of control over the quality of goods purchased and/or services received, as required by this contract.

2.1.32. Quality Assurance Evaluator (QAE). A Government person(s) responsible for surveillance of contractor performance. The QAE may also serve as the COR.

2.1.33. Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractor.

2.1.34. Quality Control. Those actions taken by a Contractor to control the performance of services so that they meet the requirements of the Performance Work Statement (PWS).

2.1.35. Sanitizing Solution. For use on fixed equipment, 100 parts per million chlorine solution, or other solution approved by the medical authority.

2.1.36. Scullery. Dish washing machine and pots and pans wash room.

2.1.37. Serving Line. This term refers to the location and equipment used in dining facilities to serve food. It includes equipment such as hot food counters, salad bars, bread warmers, beverage dispensers, and ice cream freezers.

2.1.38. Subsistence. Food items, including beverages and condiments.

2.1.39. Supplies. Expendable items, including but not limited to paper and paper products, cleaning and janitorial materials, kitchen utensils, and tableware.

2.1.40. The Joint Commission. National organization dedicated to improving the care, safety and treatment of patients in healthcare facilities, and publishers of the accreditation and certification manuals.

2.1.41. Trash. Any non-salvageable waste material other than garbage, rocks, or dirt. This includes but is not limited to metal, paper, glass, cardboard, crockery, floor sweepings, cartons and similar materials.

2.2 Definitions :

Disaster Control Plan. A contingency plan developed by the Government to handle potential major and minor disruptions in services caused by hurricanes, floods, utility failures, strike, and/or loss of personnel resulting from military pullout.

Early Feeding. A period of time before the dining room opens when Nutrition Management staff and Contract personnels are allowed to purchase and consume their meals. NMCSD has early feeding before the lunch meal.

Equipment. Items used in the storage, preparation, cooking, transporting, and serving of food. It also includes items used in cleaning and sanitizing, as well as those for transportation and storage of supplies.

Food Handlers. Food service personnel, who work where unsealed food or drink is handled, processed, prepared, or served, and who touch food or food contact surfaces in any way.

Excluded are food service manager and cashiers who do not handle unwrapped food or touch food contact surfaces.

Food Service Officer (FSO). An Officer, non-commissioned Officer, or civilian responsible for matters relating to food service in the Nutrition Management Department. Serves as the focal point for the Government’s surveillance of the food service contract. Advises the Contracting

Officer on matters relating to the contract. May act as the COR or an alternate COR. May also be a QAE or be responsible for assigning a QAE.

Galley. The main food preparation area also referred to as the kitchen.

Garbage. Animal, vegetable and other waste resulting from handling, preparing, cooking and consuming food.

General Mess. Portion of building under contract, also referred to as dining facility.

Lot. The total number of service outputs in a surveillance period, as defined in the AQL column of the Performance Requirements Summary.

Major (Second Echelon) Maintenance. The maintenance and repair of equipment, including the restoration or replacement of parts, as needed because of wear and tear, damage, failure of parts, or the like.

Master-at-Arms (MAA). Active duty military person appointed by the Activity to maintain good order and discipline during meal serving hours. The MAA will ensure that patrons adhere to command policies during meal hours and provide information, customer service and conflict resolution.

Meal Serving Hours. Hours designated by the Government when the dining facility is open for service.

Medical. Medical Officer of the Activity, the cognizant Regional Medical Center and/or Environmental Preventive Medicine Unit are designated as an official representative of the Contracting Officer to perform sanitation inspection of the Contractor’s performance and to rate such performance.

Medical Treatment Facility (MTF). An activity providing outpatient and/or inpatient healthcare services for authorized personnel.

Minor (First Echelon) Maintenance. Normal operator care of equipment which is recommended by the manufacturer. It is limited to cleaning, oiling, greasing, tightening of nuts and bolts, and other minor tasks.

Patient Tray Line (PTL). Assembling, portioning and labeling food for delivery to inpatient units.

Performance Requirements Summary (PRS). A list of the primary products (i.e. service outputs) of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor.

Performance Work Summary (PWS). A summary of general facility spaces, equipment and utensils listing minimum cleaning technique and routines required.

Public Works Officer of the Activity. Designated as the official representative of the Contracting Officer to order necessary repair to Government equipment and to notify the Contractor if any responsibility relative thereto, as set forth in the “Use, Conservation, and Responsibility for Government Property” clause.

Quality Assurance. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

Quality Assurance (QA) Assessment. QA is the method used by the Government to provide some measure of control over the quality of goods purchased and/or services received, as required by this contract.

Quality Assurance Evaluator (QAE). A Government person(s) responsible for surveillance of contractor performance. The QAE may also serve as the COR.

Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the Contractor.

Quality Control. Those actions taken by a Contractor to control the performance of services so that they meet the requirements of the Performance Work Statement (PWS).

Sanitizing Solution. For use on fixed equipment, 100 parts per million chlorine solution, or other solution approved by the medical authority.

Scullery. Dish washing machine and pots and pans wash room.

Serving Line. This term refers to the location and equipment used in dining facilities to serve food. It includes equipment such as hot food counters, salad bars, bread warmers, beverage dispensers, and ice cream freezers.

Subsistence. Food items, including beverages and condiments.

Supplies. Expendable items, including but not limited to paper and paper products, cleaning and janitorial materials, kitchen utensils, and tableware.

The Joint Commission. National organization dedicated to improving the care, safety and treatment of patients in healthcare facilities, and publishers of the accreditation and certification manuals.

Trash. Any non-salvageable waste material other than garbage,…