HT940724Q0009 Attachment 1 Performance Work Statement.pdf

319th MDG Grand Forks AFB, North Dakota

Dental Sterilizer Service Contract PWS

All contract maintenance technicians must possess STERIS training certifications & requirements. STERIS is the factory-authorized supplier of parts and service for equipment they manufacture.

Period of Performance: Base: 7 NOV 2024 – 6 NOV 2025

OY1: 7 NOV 2025 – 6 NOV 2026

OY2: 7 NOV 2026 – 6 NOV 2027

OY3: 7 NOV 2027 – 6 NOV 2028

OY4: 7 NOV 2028 – 6 NOV 2029

Scope of work:

The contractor shall provide all management, labor, insurance, equipment, materials, supplies, and all others necessary to accomplish the repair and complete maintenance on Steris medical equipment in the 319th Medical Group within 90 days of awarded contract. See reference below for the list of Steris Equipment in the 319th MDG. The clinic requires a comprehensive service maintenance that covers the cost of replacing OEM & Non-OEM parts, OEM recommended maintenance & safety standards, scheduled maintenance labor, scheduled maintenance parts, travel charges, repair labor, repair parts, 24/7 technical support, and a minimum on-site service response time of 48 hours.

The contractor is to conduct comprehensive service maintenance and repair for two steam sterilizers in the Dental Clinic to maintain and restore the units to meet its original specifications.

1. STERIS AMSCO 400 16x16 with a steam generator service contract

SN: 032661613

SN: 032521675

Service Maintenance Equipment Coverage

Meets OEM Recommended Maintenance & Safety Standards Scheduled Maintenance Labor & Travel Scheduled Maintenance Parts (where applies) Repair Labor & Travel Repair Parts

Customer Support

Priority Technical Support 24/7 Customer Care Center Detailed Service Documentation Service Portal Troubleshooting Center

Remote Monitoring

2. Service Portal – Subscriber will have access to the ConnectCare Service Portal and Troubleshooting Center.

3. Normal Working Hours – The Services for surgical equipment will be performed Monday through Friday, 8:00 A.M. to 8:00 P.M., local time, excluding federal holidays (“Surgical Normal Working Hours”). The Services for infection prevention equipment will be performed Monday through Friday, 8:00 A.M. to 5:00 P.M., local time, excluding federal holidays (“IPT Normal Working Hours”).

Federal Holidays:

Holiday

• Columbus Day (Monday)

• Veterans’ Day (Monday)

• Thanksgiving (Thursday)

• Christmas (Wednesday)

• New Year’s (Wednesday)

• Dr. Martin Luther King Day (Monday)

• President’s Day (Monday)

• Memorial Day (Monday)

• Juneteenth (Thursday)

• Independence Day (Friday)

• Labor Day (Monday)

4. Priority Technical Support – Priority Technical Support service for STERIS equipment for the term of this Service Agreement to include unlimited calls to the STERIS service hotline; calls related to STERIS equipment shall be placed ahead of calls related to equipment that is not registered for Priority Support coverage and STERIS shall route all calls to the appropriate Technical Care Team resource based on the equipment serial number.

Place of Performance:

319th MDG, Grand Forks AFB 1599 Jones Street Grand Forks AFB, ND 58205

Contractor Responsibilities:

The contractor shall provide all management, labor, insurance, equipment, materials, supplies, and all others necessary to accomplish unscheduled repairs and the manufacturer’s specified preventive maintenance to restore the units and meet original specification. In addition, the contractor shall perform the following tasks:

- Supply all parts required to complete the task.

- Have the appropriate tools to replace and test the equipment.

- Repair and restore steam and washer sterilizers to its original specification.

- Perform necessary modification or upgrades required to maintain its original specification, working specification designated by the manufacturer or approved by the FDA.

- Perform necessary corrective actions when there is a medical device/safety recall.

- Perform necessary calibration to its original specification or user specified application.

- Verify the calibration.

- Verify resolution of the issue with the appropriate tests by confirming daily air removal test (DART), leak test & biological/spore test passes before leaving the site.

- Provide recommendations/resolutions prior to leaving the site if the repair is unsuccessful.

- Inspect each sterilizer to ensure functionality.

- Certify working condition of the steam and washer sterilizers.

- Provide a service report to a Biomedical Equipment Repair Tech or a USAF representative after an inspection, PM, calibration, repair and upgrade is conducted.

Government Property:

The sterilizers are property of the Defense Health Agency that provides sterilization of instruments essential for dental services.

Records Management:

The contractor will provide a service report that details the PM and repairs conducted on the sterilizers. The service report will be provided to the Dental Clinic’s Flight Commander. A representative of the USAF that is a Biomedical Equipment Repair Technician (BMET) will verify the service conducted. If a BMET is unavailable, a dental technician or a representative of the USAF will verify the service conducted. The department of Medical Equipment Repair will keep the service reports for records.

Security:

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental Installation shall abide by all security instructions and directives of Grand Forks AFB. Employees are responsible for safeguarding all government property provided for contractor use. At the close for each work period, government facilities, equipment and materials shall be secured, lights, heat and water turned off and all doors and window secured. The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general wellbeing or operational mission of the Installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Check (CBI).

Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

All contractors and subcontractors when working in a Controlled, Restricted or other sensitive area must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas.

ANTITERRORISM AWARENESS LEVEL I TRAINING: DoD Contractors supporting a Base Service Contract (e.g., Custodial Services, Ground Maintenance, etc.) are highly encouraged to complete AT Awareness Level I training IAW AFI 10-245, Antiterrorism, Standard 25, by completing the―Force Protection computer based training (CBT) course through the Advanced Distributed Learning System (ADLS) site or the Defense Technical Information Center (DTIC) at https://atlevel1.dtic.mil/ for individuals without access to government Non-classified Internet Protocol Router Network (NIPRNET) computer and who do not possess a CAC card.

Contractor badge policies:

All requests for contractor badges will be submitted through the Facility Manager of the Medical Group and/or the requesting agencies base point of contact. The Contracting Squadron Office or base point of contact will then fill out an Operational Risk Management Assessment Form (ORM) for the requesting agency and submit it to the Pass and Registrations section for approval IAW OPlan 31-101. As a minimum the ORM will be submitted 10-days prior to the requested date of employment. All contactor employees who’ll be granted unescorted access to the Installation are required to consent to a Criminal Background Investigation (CBI) prior to being granted entry to the Installation. Continued employment is contingent upon successful completion and favorable reporting of the CBI. Prior to reissuing new badges, all old badges must be returned to 319th SFS, Pass and Registration for destruction. Also, before a new badge will be issued an ORM must be resubmitted to the Pass and Registration section for approval again. In the event a badge is lost or stolen, immediately contact the 319th SFS, Pass and Registration office. The badge holder must accomplish the Loss/Theft of Identification Worksheet and provide it to his/her supervisor. The supervisor of the contractor will investigate the loss and report in writing the circumstances in which the badge was lost to the 319th Contracting Squadron and 319th SFS, Pass and Registration office and submit a new request for badge before a new badge can be reissued. Base Contracting Office or base point of contact will immediately notify 319th SFS, Pass and Registration when a contractor’s employment has been terminated. The Site Supervisors are responsible for notifying and returning the contractor’s badge to Pass and Registration when this occurs. At no time will a contractor contact Security Forces directly regarding badge denial; they need to contact the Contracting Office.

Installation access:

The contractor shall obtain personal contractor identification badge for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Grand Forks AFB from 319th SFS, Pass and Registration, for the duration of the contract. Employees are only permitted to enter the Installation during the date and time periods indicted on their contractor badge. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the Installation. All vehicles entering Grand Forks AFB, Military Family Housing or sensitive areas are subject to search. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge. During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation. During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation.

During Higher FPCONs (Charlie and Delta) the base will normally curtail non-essential operations/functions; access by non-essential Contract operations will be suspended as the direction of the Installation Commander.

Contractor manpower reporting:

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for UPS Equipment Maintenance via invoice to the Biomedical Technician. Reporting inputs will be for the labor executed during the period of each month for each service conducted.

Solid and hazardous waste removal:

The contractor shall dispose of all wastes generated in the performance of their task. No solid waste materials shall be placed in any trash receptacle on GFAB. If any Hazardous or Special Waste is generated the Contractor will coordinate with the 319th Civil Engineering Natural Resources Flight (319th CES/CEAN) prior to disposal.

Operational Security (OPSEC):

319th Contracting Squadron unit OPSEC coordinators will state OPSEC requirements on DD Form 254, contracts and SOW/PWSs with sufficient detail to ensure complete contractor understanding of the exact OPSEC provisions or measures required by the organization. If the OPSEC block is checked on the DD Form 254, the 319th Contracting Squadron unit OPSEC coordinators shall:

Task the contractor to develop an OPSEC program plan to address how the contractor plans to protect critical and sensitive contracted information, and upon organization acceptance, implement the OPSEC program plan. Provide OPSEC guidance for the contractors to use in developing their own OPSEC plan. Based on the classification guidance or OPSEC requirements in the prime contract, the prime contractor is responsible for preparation of DD Forms 254 for any subcontracts. This should be done in coordination with the 319th Contracting Squadron unit OPSEC coordinators and unit security manager. For a contractor to effectively comply with OPSEC provisions of the contract, the organization must provide the following guidance:

Organization’s critical information. Adversaries’ collection threat information as it applies to the organization’s mission and the contract. Operations security guidance (at a minimum, the organization will provide a copy of this instruction). Specific OPSEC measures the organization requires (as appropriate).