HT0014-16-R-0028-0001.pdf

0010852506

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to address questions from interested offerors in accordance w ith ADDENDUM TO 52.212-1 (e) of the solicitation.

A. See below "questions & ANSWERS in accordance w ith ADDENDUM TO 52.212-1(e)".

B. All other terms and conditions remain in full force and effect.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 89

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 12-Sep-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HT0014-16-R-0028

X 9B. DATED (SEE ITEM 11)

06-Sep-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

13-Sep-2016

CODE

DEFENSE HEALTH AGENCY (COD NCR)

8111 GATEHOUSE ROAD

2ND FLOOR

FALLS CHURCH VA 22042

HT0014 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HT0014-16-R-0028

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS & ANSWERS

Questions & ANSWERS in accordance with ADDENDUM TO 52.212-1(e) Questions with ANSWERS IN CAPITALIZED LETTERS BELOW:

1. Section 1.7.14.2.1 mentions the coordination of quarterly workshops. We request clarification of the roles of the contractor versus the Center for Rehabilitation Sciences Research. Will the contractor be required to plan and put on each workshop, or will that be done by the Center?

ANSWER: PARAGRAPH 1.7.14.2.1 HAS BEEN AMENDED TO INCORPORATE THE FOLLOWING

SENTENCE: “The role of the Government (appropriate reps from NICoE, WRNMMC, and USUHS) will decide on specific topics/speakers/agenda for each CE workshop, and the Contractor (or their subcontractor) will provide the logistical coordination to make it happen.”

2. Section 1.7.3 Recognized Holidays indicates there are 11 observed holidays, however the pricing spreadsheet, Attachment 2, accounts for 10 in the instructions for FTE computation. Good Friday appears to be the 11th holiday;

also SCA from WDs requires 10 holidays. Please reconcile?

ANSWER: GOOD FRIDAY HAS BEEN REMOVED FROM PARAGRAPH 1.7.3. REFLECTING 10 FEDERAL

HOLIDAYS.

3. WD 2015-2547 is included in the solicitation (probably Montgomery county, VA) however, it appears that WD 2015-2013 or WD 2015-2014 would be a better fit (Montgomery county, MD...20889 zip code).

ANSWER: WD 2015-2547 HAS BEEN REPLACED WITH WD 15-2103.

4. Section 4.2 Secret Facility Clearance: RESERVED. Is Secret Facility Clearance a requirement?

ANSWER: “RESERVED” EQUATES TO NOT BEING APPLICABLE TO THE PWS.

5. Do any positions require a Secret Clearance or simply a security check as the SF-86 form is listed in 9.1 and 13?

ANSWER: NO. ALL POSITIONS ARE NACI (National Agency Check with Written Inquiries + Credit) BACK GROUND CHECK. AS STATED IN PWS PARAGRAPH 13 “The contractor will be fingerprinted and complete a Standard Form SF85-P. If the contract employee is in a position that requires access to Critical Sensitive or Classified Information… include submitting a SF86 EPSQ questionnaire…”.

6. Attachment 1 - Past Performance Questionnaire is not available for download

ANSWER: ATTACHMENT 1 HAS NOW BEEN PROVIDED AS A SEPARATE ATTACHMENT.

7. It is not clear if bidders active SAMs - Reps & Certs will be suffice the bid or if we are required to cut n paste same from the RFP.

ANSWER: PLEASE SEE CLAUSE 52.212-3. THIS CLAUSE TELLS THE READER “The offeror shall complete only paragraphs (b) of this provision if the Offeror has completed the annual representations and certification electronically via the System for Award Management (SAM) Web site located at https://www.sam.gov/portal . If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (r) of this provision.”

8. Who is the incumbent contractor for this requirement?

ANSWER: THIS OFFICE REQUESTS ANY INTERESTED OFFEROR TO CONDUCT INDEPENDENT

MARKET RESEARCH FOR THIS REQUIREMENT. RESEARCHING OR CONTACTING THE INCUMBENT

DOES NOT ADDRESS THE NEED FOR INDEPENDENT MARKET RESEARCH.

9. What is the contract number?

ANSWER: THIS OFFICE REQUESTS ANY INTERESTED OFFEROR TO CONDUCT INDEPENDENT

MARKET RESEARCH FOR THIS REQUIREMENT. RESEARCHING OR CONTACTING THE INCUMBENT

CONTRACTOR DOES NOT ADDRESS THE NEED FOR INDEPENDENT MARKET RESEARCH.

10. What is the incumbent contract value?

ANSWER: THIS OFFICE REQUESTS ANY INTERESTED OFFEROR TO CONDUCT INDEPENDENT

MARKET RESEARCH FOR THIS REQUIREMENT. RESEARCHING THE CURRENT CONTRACT OR

CONTACTING THE INCUMBENT CONTRACTOR DOES NOT ADDRESS THE NEED FOR INDEPENDENT

MARKET RESEARCH.

11. Does the projected workload described in the Solicitation actually reflect the historical workload? (If not, what is different?)

ANSWER: THE SCOPE OF THE EXISTING CONTRACT HAS BEEN EXPANDED BEYOND THE

REQUIREMENTS WRITTEN IN THE CURRENT CONTRACT. THE FOLLOWING POSITIONS ARE NEW,

BEGINNING PERFORMANCE FOLLOWING THE NEW CONTRACT’S AWARD: ONE (1) FULL TIME

EQUIVELANT (FTE) ADMINISTRATIVE SUPPORT SPECIALIST, ONE (1) FTE NURSE CONSULTANT, ONE (1) FTE HEALTH SYSTEM SPECIALIST, ONE (1) FTE EXECUTIVE ADMINISTRATIVE SPECIALIST

AND TWO (2) FTE CANINE ASSISTED THERAPISTS.

12. Paragraph 3.5 Materials on page 87 references paragraph 1.6.14 of the PWS. However, paragraph 1.6.14 does not exist?

ANSWER: PARAGRAPH 3.5 HAS BEEN CHANGED TO REFERENCE PARAGRAPH 1.7.14.

13. The PWS indicates that malpractice insurance is required for several labor categories. However within Addendum to 52.212-1 (c ) we are instructed that the offered rates should not to include costs associated with medical malpractice liability insurance?

ANSWER: THIS PARAGRAPH HAS BEEN MODIFIED TO REMOVE THE SENTENCE THAT REFERS TO

LIABILITY INSURANCE AS FOLLOWS: Addendum to 52.212-1 (c ) states “(c) This acquisition is being conducted utilizing the policies and procedures of Federal Acquisition Regulation (FAR) Part 12 in conjunction with the appropriate parts of FAR Part 15 and 19 for the acquisition of commercial services. The Government intends to award a firm fixed-price non-personal services contract under the authority of Section 1091 and 1089 of Title 10, U.S.C. Offerors are instructed to ensure that their offered rates DO NOT include costs associated with medical malpractice liability insurance. Offerors must quote a firm-fixed price for each Contract Line Item.”

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

ADDENDUM TO 52.212-1

Paragraph (a) is hereby supplemented with the following:

(b) Submission of Offers. The following supplements this paragraph with respect to the information and documents required for submission in response to this solicitation:

(1). ELECTRONIC OFFERS. All offers in response to this solicitation must be emailed directly to Mr. Ed DuChemin (Information Technology Solutions & Consulting, LLC (ITSC)) contractor, directly supporting DHA) at edgar.r.duchemin.ctr@mail.mil. Note: As a reminder all offers must arrive by the time specified in the solicitation.

(2). Offerors may request verification by email to Ed DuChemin at edgar.r.duchemin.ctr@mail.mil to confirm that their proposal was received by the time specified in the solicitation.

(c) This acquisition is being conducted utilizing the policies and procedures of Federal Acquisition Regulation (FAR) Part 12 in conjunction with the appropriate parts of FAR Part 15 and 19 for the acquisition of commercial services. The Government intends to award a firm fixed-price non-personal services contract under the authority of Section 1091 and 1089 of Title 10, U.S.C. Offerors must quote a firm-fixed price for each Contract Line Item.

(d) The Government intends to award a contract without further communicating with contractors. Consequently, contractors are highly encouraged to submit their best technical, past performance and pricing proposals in their initial submission. However, the Government reserves the right to communicate with any or all contractors submitting a technical, past performance and price proposal, if it is determined advantageous to the Government to do so. This statement is not to be construed to mean that the Government is obligated to communicate with every offeror. An offeror may be eliminated from consideration without further communication if its technical and/or pricing proposals are not among those Offeror’s considered most advantageous to the Government.

(e) Any questions with respect to the solicitation shall be submitted not later than 12 September 2016 @ 09:00 a.m. EDT to Mr. Ed DuChemin at edgar.r.duchemin.ctr@mail.mil. Responses to questions will be posted on FedBizOps via RFP amendment.

(f) BASIS FOR AWARD. Award will be made on a – Lowest Price Technically Acceptable (LPTA) basis.

Award will be made to the responsible offeror provided its technical proposal is rated “Acceptable”; Past Performance is rated “Acceptable” or “unknown” and conforms to the requirements of this solicitation and has the lowest price that is fair and reasonable.

(g) Data Universal Numbering System (DUNS) / CAGE Code. The offeror shall obtain these said Codes and submit them to Contracting Center. Register in the System for Award Management (SAM) https://www.sam.gov/portal/public/SAM/ and the Online Representations and Certifications, if the offeror is a U.S.

business entity. Award cannot and shall not be made to an offeror without these codes.

(h) Proposal Preparation Costs. The Government will not pay any costs incurred in the submission of an offer, in making any necessary studies for the preparation thereof, or for any visit(s) the Contracting Officer may request for the purpose of clarification of the offer.

(i) The offeror is responsible for ensuring that its proposal is complete. The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of any stated claims. The proposal shall not simply rephrase or restate the Government's requirements, but rather shall provide convincing rationale to address how the offeror intends to perform the requirement. Offerors shall assume that the government has no prior knowledge of their experience and will base its evaluation solely on the information presented in the offeror's proposal.

(j) Protests received at a level higher than the Contracting Officer will be referred to the Contracting Officer. The protestor may request a review by the Contracting Officer or an independent review at a level higher than the Contracting Officer. Requests for appeals or independent review will be addressed to the Contracting Officer for referral to the review authority. Questions on this process will be referred to the cognizant Contracting Officer identified in the solicitation.

(k) The non-FAR Part 12 discretionary Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS) and LOCAL (DHA) provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-2 herein for locations where full text can be found.

(l) The solicitation should be completed, signed and received at this office not later than the date/time specified on page one of the solicitation (Standard Form [SF] 1449). Failure to provide all information requested and in the appropriate format as required may cause the offer to be rejected and no longer considered for award. Please note that your proposal must include all of the following information. Submit proposal in three (3) separate parts as follows:

I. Technical Sub factor 1: Corporate Experience with providing Canine Training & Canine Assisted Therapy and Art Therapy Sub factor 2: Corporate Plan for Recruitment & Retention of Qualified Workforce

II. Past Performance

III. Price

PART I: TECHNICAL INFORMATION: The information provided by the offeror is a significant factor in the Government’s determination of technical acceptability as it pertains to the offeror’s ability to hire qualified personnel as well as to provide continuous service based on a sufficient incentive to retain those qualified personnel.

Offerors are responsible for including sufficient details to permit a complete and accurate evaluation of each proposal. Proprietary information shall be clearly marked. Within the technical portion of the offeror’s proposal, the offeror shall provide:

Sub factor 1: Identify corporate experience with providing current (no more than two year break in providing the services sought) service dog training, canine assisted therapy, art therapy and recreational art programs that offer visual art, music, sculpture, photography, poetry, and other activities and performances that support traditional rehabilitation therapies, and adaptive sports programs to support rehabilitation therapies. Offerors are requested to provide information that informs of your company’s experience with providing a therapeutic service dog training-type program for working with Wounded Warriors, who possess symptoms of Post-Traumatic Stress Disorder (PTSD) and Traumatic Brain Injury (TBI). The therapeutic service dog training program should address the minimum Assistance Dog International standards. Additionally, the offeror shall provide experience with providing holistic rehabilitative care inclusive of creative arts, occupational, and recreational/sports therapy to injured service members, particularly those who have sustained severe war related trauma. All adaptive sport activities should support a patient/warrior’s desire to participate in Para-Olympics, Warrior Games, and or simple leisure pursuits that may be new or from pre-injury habits/interests. Adaptive sports can involve any kind of sporting events that elicits physical, behavior, emotional, cognitive, and spiritual healing.

Sub factor 2: Corporate plan for Recruitment & Retention of qualified workforce. Offeror’s Corporate Recruitment & Retention Plan shall describe the offeror’s approach to recruit and retain qualified personnel to fill the positions and perform services working with a highly challenging patient population in the areas of physical, mental, emotional and cognitive related injuries. The Plan should convey the offeror’s methods in replacing qualified and experienced personnel who abruptly leave or are out of work for an extended period of time so that the position(s) can be filled as quickly as possible, enabling the offeror to maintain or exceed the 95% fill rate identified in the Performance of Work Statement’s Quality Assurance Surveillance Plan. This plan must describe any training procedures to maintain required certifications, and include an effective and realistic retention plan for the geographic area of service (Walter Reed National Military Medical Center, Bethesda, MD 20889-5600 and Fort Belvoir, VA 22060).

The technical information shall not exceed 10 pages and must be submitted in Microsoft Word compatible format. The technical information shall include the company’s name, address, individual names, CAGE Code, DUNS number on the first page.

PART II: PAST PERFORMANCE: Offeror is required to submit a past performance listing (PPL) with relevant federal, state, local government and/or private contracts performed within the past three (3) years, which are similar in scope, type of work, and size (e.g. number of employees by type and anticipated dollar value) to the effort described in this solicitation. If the offeror has no relevant past performance, the offeror should state so for this evaluation factor. In addition to this past performance listing, all offerors must provide a copy of the past performance questionnaire (PPQ), to each individual / company listed in the PPL. The offeror shall inform the person requested to complete the PPQ to email it directly to edgar.r.duchemin.ctr@mail.mil. The offeror should instruct POCs not to send a copy back to the offeror. (See PWS Attachment # 1: Past Performance Questionnaire).

(a) Offerors shall submit the information requested below as part of their proposal for both the offeror and any proposed subcontractors for subcontracts expected to exceed 25% of the requirement. The document shall be submitted in Microsoft Word compatible format and shall not be more than one page for the prime contractor and one additional page for each major subcontractor.

(1) Offerors shall submit a list of three (3) contracts and/or subcontracts completed in the last three years, including contracts and subcontracts currently being performed, which are relevant to this requirement. Contracts are relevant if they are similar in scope, type of work, and size to the effort described in this solicitation.

(2) Include the following information for each contract and subcontract identified in the PPL:

(a) Name of contracting activity.

(b) Contract number.

(c) Contract title.

(d) Contract type.

(e) Brief description of contract or subcontract and relevance to this requirement.

(f) Total contract value.

(g) Period of performance.

(h) Contracting Officer, telephone number and e-mail address, if available.

(i) Program manager/project officer, telephone number and e-mail address, if available.

(j) Administrative Contracting Officer, if different from (h) above, telephone number and e-mail address (if available).

(k) List of subcontracts (if applicable).

(3) Offerors may provide information on problems encountered and corrective actions taken on the identified contracts and subcontracts.

(a) If an offeror has no relevant past performance history, an offeror must affirmatively state that it possesses no relevant past performance history.

(b) The completed PPQ’s should be emailed directly to edgar.r.duchemin.ctr@mail.mil ON OR BEFORE 09:00AM EDT 19 September 2016. Please request that any questionnaire submitted includes the following information in the subject line so the email is not misconstrued as SPAM or otherwise deleted:

“Past Performance Questionnaire HT0014-16-R-0028”.

(1) Past performance information will be used for both responsibility determinations and as an evaluation factor for award. The Past Performance Questionnaire included with the Attachments will be used to collect information on an offeror’s performance under existing and prior contracts/subcontracts for services similar in scope, type of work, and size to this requirement. References other than those identified by the offeror may be contacted by the Government and used in the evaluation of the offeror’s past performance.

(2) Any information collected concerning an offeror’s past performance will be maintained in the official contract file.

(3) Offerors with no relevant past performance history or for whom information on past performance is not available, will be evaluated neither favorably nor unfavorably on past performance.

PART III: PRICE:

(a) Offerors will submit their proposed CLIN prices as presented in the RFQ. If the prices are the same for each contract period, provide one schedule and state that the schedule applies to all contract periods. If the prices are not the same for all contract periods, each CLIN price must be separately identified. DO NOT round figures in the pricing schedule.

(b) See Attachment # 2 entitled “Compensation Matrix”. Offerors are directed to fill-in /populate the “Compensation Matrix” that includes employee base salary amount, employee fringe benefits, as well as company profit, overhead, and G&A for the geographic area of service (Walter Reed National Military Medical Center, Bethesda, MD 20889-5600). If the salary is less than the amount paid in the local area, the offeror must demonstrate that its “Compensation Matrix” is adequate to recruit and retain quality health care providers and ensure uninterrupted performance of services throughout the life of the contract. The escalation factor or other means for price changes in the Option periods must be addressed within the narrative of the “Compensation Matrix”.

PART IV: RFQ DOCUMENTS: Solicitation, Offer, and Award Documents, Representations and Certifications, and Offeror’s Business Information.

(a) Completed and signed SF 1449, page 1, Blocks 17a., 30 a.- c, of the solicitation. Offeror must also put the total amount of the proposal (to include the summation of all CLINs, base and option periods) into Block 26, page 1 of the SF 1449. The offeror is not required to submit the entire SF 1449. The offeror MUST submit the SF 1449 pages that have been filled out by the offeror.

(b) Signed amendments (if any). Only page 1 of the amendment shall be submitted and must be done so in PDF compatible format. The offeror may combine the signed page 1 of the SF 1449 and Amendments into a single PDF file.

(c) Representations and Certifications found at FAR 52. 212-3 Alt 1 and 52.209-7 - MUST be completed.

These must be submitted in Microsoft Word compatible format. The Offeror is encouraged to cut-and paste these clauses into a separate Microsoft Word document to reduce file size. The Offeror should ensure that the appropriate NAICS Code for this procurement is included in the System for Award Management (https://www.sam.gov/portal/SAM/#1) and in the Representations and Certifications for the company.

(d) A business information document shall be submitted along with the RFQ documents. At a minimum, this document must include contact information such as e-mail addresses and telephone numbers for the principals and other information about the business and major subcontractors as applicable. If there are major subcontractors (performing 25% or more of the work), the offeror must state what percentage of the effort the subcontractor(s) will be performing. This document must be in Microsoft Word or Adobe PDF compatible format. At its discretion, the offeror may provide additional information about the company’s history, capabilities, or any other details deemed appropriate. This document must be no more than three (3) pages in length.

(e) Each volume shall be submitted in an electronic format. Any revisions will be clearly marked (as a result of negotiations or proposal revisions) and should be of a different color. Each file shall be clearly identified (e.g. Volume I – Technical, Sub factor 2 “Corporate plan for Recruitment & Retention of qualified workforce”).

(f) A standard, 12-point minimum font size applies. Arial or New Times Roman fonts are required.

Tables and illustrations may use a reduced font size no less than 8-point and may be landscape.

(g) Page limitations shall be counted as maximums. If exceeded, the excess pages will not be read or considered in the evaluation of the proposal. Each page shall be counted except for the following:

a) Volume Cover Pages

b) Table of Contents

c) Summary of Section

d) Glossaries

e) Blank Pages

A summary of electronic proposal documents to be submitted is as follows:

Volume Volume Title Number of Copies

Electronic Format

Maximum Page Limit

I

Technical “Corporate experience with providing Canine Training & Canine Assisted Therapy and Art Therapy”

One (1) Sanitized Copy* (removal of Company name, logo, CAGE code, etc. that would otherwise identify the offeror) & One

(1) non-sanitized Copy

Microsoft Word Five (5) 8 1/2’ x 11” pages (front and back side). Five

(5) pages for “Sanitized” “Corporate experience with providing Canine Training & Canine Assisted Therapy and Art Therapy” and five

(5) pages for “non-sanitized” “Corporate experience with providing Canine Training & Canine Assisted Therapy and Art Therapy”. 10 pages total.

I

Technical “Corporate Plan for Recruitment & Retention of Qualified Workforce”

One (1) Sanitized Copy* (removal of Company name, logo, CAGE code, etc. that would otherwise identify the offeror) & One

(1) non-sanitized Copy.

Microsoft Word or Adobe PDF

Five (5) 8 1/2’ x 11” pages (front and back side). Five

(5) pages for “Sanitized” “Corporate experience with providing Canine Training & Canine Assisted Therapy and Art Therapy” and five

(5) pages for “non-sanitized” “Corporate experience with providing Canine Training & Canine Assisted Therapy and Art Therapy”. 10 pages total.

II

Past Performance

Microsoft Word

Past Performance Listing:

Three (3) 8 1/2’ x 11” pages (front and backside). This does NOT include PPQs.

PPQs come from current or past customers, not the Offeror.

III Price 1 Microsoft Word No limit.

III Price 1 Compensation Matrix

One completed (filled-in/populated) Compensation Matrix. DO NOT submit in PDF format or any other format.

IV RFQ

documents

1 Microsoft Word or Adobe PDF

No limit, except for the business information document portion which shall not exceed 3 pages.

*Note: Sanitized means your company name or the name(s) of any of your employees or staff must NOT appear in your Technical (Recruitment & Retention Plan) proposal.

(End of Addendum to 52.212-1)

PAST PERFORMANCE QUESTIONNAIRE

ATTACHMENT # 1 - PAST PERFORMANCE QUESTIONNAIRE

PAST PERFORMANCE SURVEY QUESTIONNAIRE

Hello:

Defense Health Agency’s Contract Operating Division for the National Capital Region is conducting an acquisition to obtain Healthcare Providers at Walter Reed National Military Medical Center, Bethesda, MD.

20889-5600. The offeror has identified you as a reference to validate the offeror’s past performance for services comparable to those solicited. Past Performance is an important part of the evaluation criteria for this acquisition, so your input is very important.

Please complete the following questionnaire to assist this office’s evaluation of the contractor’s past performance, and return no later than 19 September 2016 by 09:00 AM (EDT) to: Ed DuChemin (Information Technology Solutions & Consulting, LLC (ITSC) contractor, directly supporting DHA)) at email:

edgar.r.duchemin.ctr@mail.mil.

Typed or handwritten responses are sufficient. If you need more space than that provided, please attach additional pages. If contractor has held more than one contract with you, please note that information.

Responses will be treated as "source selection sensitive information."

Thank you for your assistance in this source selection. If you have any questions, please email me at:

edgar.r.duchemin.ctr@mail.mil or call 703-275-6348.

A. EVALUATED CONTRACTOR’S INFORMATION: (To be completed by the Offeror)

Company/Organization Name being evaluated

Cage Code:

Point of Contact (POC):

Title of POC:

Address:

Telephone Number:

Email

B. CONTRACT INFORMATION: (To be completed by the Offeror)

Contract Title/Description:

Contract Number:

Task Order Number if Applicable

Status (i.e. On-going, complete):

Contract Amount: total amount of base plus any options

Type of Contract

Performance Period being evaluated

Place of Performance:

Total Number of FTEs

Title of Position(s) provided by the Offeror

Was work with a: Commercial_____ Fed Gov’t_____ Local/State Gov’t_____ entity.

C. RESPONDENT INFORMATION:

Respondent’s Name:

Respondent’s Title

Company/Organization Name

Address:

Telephone Number:

Email

Evaluated Contractor Performed as:

Prime Contractor _______ or Sub Contractor ________

D. RATING INFORMATION: Choose the number on the scale of 0 to 5 that most accurately describes the Offeror’s performance or situation. If you are unable to rate a question because it was not a requirement or you have no knowledge of the contractor’s performance under the question situation, then you should mark “Not Applicable” and do not include the specific question in the total number of questions answered at the bottom of the applicable section. If the question situation would be considered a part of the required performance under this contract, but the contractor have experience in the area, then mark “0” and include it in the total number answered at the bottom of the applicable section.

RATING DEFINITION

Exceptional = 5 Performance meets contractual requirements and exceeds many requirements to the government’s benefit. (Risk Level: Very Low)

Very Good = 4 Performance meets contractual requirements and exceeds some to the government’s benefit. (Risk Level: Low)

Satisfactory = 3 Performance meets contractual requirements. (Risk Level: Moderate)

Marginal = 2 Performance does not meet some contractual requirements. The element being assessed reflects a serious problem for which the Contractor has not yet implemented satisfactory corrective action. (Risk Level: High)

Unsatisfactory = 1 Performance does not meet contractual requirements recovery is not likely in a timely manner. Contractor’s corrective actions to date are ineffective (Risk Level:

Very High)

Unknown = 0 The Offeror has little/no relevant past performance upon which to base a meaningful performance risk prediction. (Risk Level: Unknown)

E. PERFORMANCE EVALUATION QUESTIONS:

Quality of Services

Performance

Rating

(1) The Contractor provided quality services that adhered to contract requirements, specifications, and standards of professional conduct.

(2) The Contractor provided quality personnel that met or exceeded the required qualifications.

(3) The Contractor demonstrated an overall effective and quality management effort.

(4) The Contractor maintained an effective on-going Quality Control Plan to provide for monitoring, analyzing, and improving quality contract performance.

Performance Rating Total

Performance Rating Total Divided by total number of questions answered

Overall Rating

Timeliness of Performance/Services

(1) The Contractor successfully achieved fill-rates established by the contract.

(2) The labor turnover in personnel and other labor categories (to include contracted health care providers) was minimal and did not adversely affect Contractor Performance.

(3) The Contractor consistently demonstrated an ability to quickly recruit HCPs on time to meet the Government’s needs.

(4) The Contractor demonstrated the ability to retain HCPs to support contract/task order requirements so that work schedules would not be disrupted.

(5) The Contractor demonstrated the ability to plan for and provide replacement candidates to include pre-planned absences, unplanned illnesses, or an extended leave of absence.

(6) Credentialing Packages (to include current and complete information) were presented in timely fashion to the applicable facility.

Performance Rating Total

Business Relations

(1) The Contractor had the ability to respond effectively to contract performance issues.

(2) If applicable, the Contractor acted in accordance with any “Non-Compete Clause” Terms and Conditions of the contract.

(3) The Contractor maintained an open line of communication so that the Contracting Officer’s Representative (COR) was apprised of technical and cost issues.

(4) The Contractor cooperated with the Government in providing flexible, proactive, and effective solutions to critical contract issues.

(5) The Contractor provided proactive and effective management of its subcontractors.

(6) The Contractor was able to resolve customer complaints quickly and effectively.

Performance Rating Total

F. OTHER:

(1) Would you award this firm another contract? ( ) Yes, ( ) No. If you answered “No” provide an explanation.

(2) Was a cure notice_____; show cause notice_____; suspension of progress payments, and/or______ termination for default issued to this firm during performance of this contract? If you answered “Yes”, provide an explanation.

(3) Based upon the information you provided and using the definitions provided in the evaluation criteria above, please select the overall performance rating for this Contractor.

Exceptional ______ Very Good ______ Satisfactory ______ Marginal ______ Unsatisfactory ______ Unknown ______

COMMENTS: (ALL Unsatisfactory, Marginal, Very Good, or Exceptional Ratings require comments to support the same. Failure to provide comments may render the questionnaire void and will not be evaluated by the Government):

End of Questionnaire

PERFORMANCE OF WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

Therapeutic, Administrative, and Continuing Education Program Support to the Walter Reed National Military Medical Center (WRNMMC), National Intrepid Center Of Excellence (NICoE), Bethesda, MD

Part 1

General Information

This requirement is an on-going need for Service Dog Training Program Instructors, Therapists (Canine Assisted), Occupational Therapy – Adaptive Sports Specialist, Occupational Therapy – Adaptive Sports Administration, Arts Coordinator, and Arts Coordinator Assistant(s), Nurse Consultant, Health System Specialist, Executive Administrative Specialist, and Administrative Support Specialist. The contractor shall also provide support for continuing education workshops and symposia. Due to organizational change and restructuring of the NICoE and Traumatic Brain Injury services at WRNMMC, oversight for the services contained in this contract has shifted from the Surgical Services Directorate to the NICoE Directorate.

1. GENERAL: This is a non-personnel services contract to provide Therapeutic, Administrative, and Continuing Education Program Support to the WRNMMC, NICoE, Bethesda, MD. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. Contracted employees shall give the highest regard to patient dignity and observe the precepts of the American Hospital Association’s Bill of Rights for Patients. The contractor’s employees shall abide by relevant WRNMMC rules, regulations and by laws, including Medical Staff By Laws, as well as applicable Department of Defense (DoD) regulations governing such things as medical records. These Anesthesiology positions are to perform in accordance with industry best practices, applicable to DoD guidance. Parking is NOT available for the contractor employees on the WRNMMC compound. For WRNMMC commuting information, please see http://www.wrnmmc.capmed.mil/PatientVisitors/SitePages/Parking.aspx .

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Therapeutic, Administrative, and Continuing Education Program Support to the WRNMMC, NICoE, Bethesda, MD as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: WRNMMC NICoE requires a new contract to provide Therapeutic, Administrative, and Continuing Education Support to the NICoE, which is a component center of the WRNMMC, Bethesda, MD.

Services shall primarily be performed at WRNMMC NICoE or Fort Belvoir Community Hospital, but the Government reserves the right to order performance at the other National Capital Region (NCR) Military Treatment Facilities (MTF) to include Malcolm Grow Medical Center at Andrews Air Force Base, MD; and Kimbrough Army Community Hospital at Fort Meade, MD.

1.3 Professional Liability: The government will not be liable for malpractice allegations against contractor employees based upon performance of this contract. The contractor shall be required to carry malpractice insurance for the following labor categories: Service Dog Training Specialist (4 FTE), Canine Assisted Therapist (2 FTE) and Occupational Therapy Adaptive Sports (1 FTE) performing on this contract, at a level stated in the solicitation and included in any resulting contract for subject acquisition as written in FAR Clause 52.237-7. Upon contract award, the contractor shall provide evidence of insurance demonstrating the required coverage seven (7) days prior to commencement of performance. In accordance with Federal Acquisition Regulation (FAR) Clause 52.237-7, the contractor will indemnify the Government for any liability producing act or omission by the contractor, its employees and agents occurring during contract performance. If the contractor uses subcontractors in the performance of this contract, the contractor is required to ensure that its subcontracts for provisions of healthcare services contain the requirements of FAR 52.237-7, including the maintenance of medical liability insurance.

1.4 Objectives: The contracted workforce will be contributing to advance the clinical care, diagnosis, research and education of military service members with traumatic brain injuries (TBI) and psychological health (PH) conditions.

Specific objectives for each labor category are located within the duties of the PWS’s addendums.

1.5 Scope: The contractor shall provide non-personnel services. The Contractor shall provide Direct Health Care Provider (DHCP) and administrative services in support of the Therapeutic (Service Dog Training, Canine Assisted Therapy, Occupational/ Recreation Therapy Adaptive Sports, and Occupational/ Recreational Therapy Arts), Administrative (Clinical Administration, Risk Management, and Executive Administration) and Continuing Education Programs under the auspices of the NICoE. The Contractor shall provide staffing support of a nature and scope as described in the performance of work statement (PWS) to include: Services Service Dog Training Program Instructor(s), Therapist(s) (Canine Assisted), Occupational Therapy – Adaptive Sports Specialist, Occupational Therapy – Adaptive Sports Administration, Arts Coordinator, and Arts Coordinator Assistant(s), Nurse Consultant, Health System Specialist, Executive Administrative Specialist, and Administrative Support Specialist. The Contractor shall also provide support for continuing education workshops and symposia as described in the PWS.

1.6 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years and one (1) 6-month option period. The Period of Performance reads as follows:

Base Period 30 Sep 16 thru 29 Sep 17

Option Year 1 30 Sep 17 thru 29 Sep 18

Option Year 2 30 Sep 18 thru 29 Sep 19

Option Year 3 30 Sep 19 thru 29 Sep 20

Option Period 4 30 Sep 20 thru 29 Mar 21

1.7 General Information

1.7.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Government will monitor the Contractor’s performance under this contract using the quality improvement/assessment procedures established by WRNMMC, NICoE. Additionally, the Contractor’s performance is subject to scheduled and unscheduled review by a Quality Assurance Evaluator as defined by the WRNMMC QA Plan & AR 40-68. The contractor must provide a Quality Control plan within 30 days of contract award. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.7.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7.3 Recognized Holidays: The contractor is not required to perform services on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Good Friday

1.7.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800AM – 1700 (5PM) Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The normal work day will consist of a period of 8.5 hours which includes an uncompensated .5-hour (30 minute) meal break.

However, at times certain contract positions (e.g. Adaptive Sports, Arts Coordinator, etc.) may be required to work during evenings or weekends, dependent upon the needs and schedule of the program. Specific hours will be determined by the Government depending on current needs. If services are required on weekends and/or evening, the Government will notify the Contractor two weeks in advance. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. OVERTIME IS NOT AUTHORIZED.

1.7.5 Place of Performance: The work to be performed under this contract will be performed at WRNMMC NICoE or Fort Belvoir Community Hospital, but the Government reserves the right to order performance at the other National Capital Region (NCR) Military Treatment Facilities (MTF) to include Malcolm Grow Medical Center at Andrews Air Force Base, MD; and Kimbrough Army Community Hospital at Fort Meade, MD. The Contracting Officer Representative (COR) shall provide direction weeks in advance of the location where the contractor(s) shall be needed.

1.7.6 Type of Contract: The government will award a combination firm-fixed-price (for the commercial labor categories solicited) / Cost (for the Other Direct Costs necessary and needed to perform these commercial services) contract.

1.7.7 Security Requirements: Not applicable

1.7.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.7.7.2 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.7.7.2.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.7.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.7.4 Cybersecurity Requirements

1.7.7.4.1 Contractor Employees Who Require Access to Government Information Systems. All contractor employees requiring access to a government information system shall successfully complete the DoD Information Assurance (Cyber security) Awareness training prior to access to the information system. Successful completion of the current version of this training must be accomplished annually thereafter. This training takes approximately 30 – 60 minutes to complete and requires the student to pass a test at the conclusion of the training. DOD IA Awareness (Cyber security) Training can be taken at: http://iatraining.disa.mil/eta/cyberchallenge/launchpage.htm .

1.7.7.4.2 RESERVED

1.7.7.4.2.1 RESERVED

1.7.7.4.2.2 RESERVED

1.7.7.4.2.3 RESERVED

1.7.7.5 Personnel Security and Automated Data Processing/Information Technology (ADP/IT) Requirements

1.7.7.5.1 RESERVED

1.7.7.5.2 RESERVED

1.7.7.5.2.1 RESERVED

1.7.7.5.2.2 RESERVED

1.7.7.5.3 RESERVED

1.7.7.5.3.1 RESERVED

1.7.7.5.3.2 RESERVED

1.7.7.5.3.3 RESERVED

1.7.7.5.4 RESERVED

1.7.7.5.4.1 RESERVED

1.7.7.5.4.2 RESERVED

1.7.7.5.5 RESERVED

1.7.7.5.5.1 RESERVED

1.7.7.5.5.2 RESERVED

1.7.7.5.5.3 RESERVED

1.7.7.5.6 RESERVED

1.7.7.5.7 RESERVED

1.7.7.5.8 RESERVED

1.7.7.5.9 RESERVED

1.7.7.5.10 RESERVED

1.7.7.5.11 RESERVED.

1.7.7.5.12 RESERVED

1.7.7.5.13 RESERVED

1.7.7.5.14 RESERVED

1.7.7.5.15 RESERVED

1.7.7.5.16 RESERVED

1.7.7.5.17 RESERVED

1.7.7.6 Processing for a CAC

1.7.7.6.1 The Common Access Card (CAC) is the standard identification for Service members, Department of Defense (DoD) civilian employees, and eligible DoD contractor personnel. It is the principal card used to enable both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely.

Access to the DoD network requires the use of a computer with Government-controlled configuration or use of a DoD-approved remote access procedure in accordance with the Defense Information System Agency Security Technical Implementation Guide.

1.7.7.6.2 Trust Associated Sponsorship System (TASS) is a web-based system that allows eligible DoD contractors to apply for a CAC through the internet. Government sponsors (also known as Trusted Agent) approve the application to receive government credentials.

1.7.7.6.3 Roles and Responsibilities

1.7.7.6.3.1 The contractor FSO shall:

- Identify contractor support personnel who require a CAC for accessing DoD networks and facilities.

- Verify the applicant’s background investigation

- Complete Defense Health Agency (DHA) Form 33, Sections I and III on the applicant’s behalf for an initial or renewal CAC.

- Submit the form to the Contracting Officer Representative (COR) for approval.

- Fax (703-681-5207) or email (dhatass@dha.mil) the completed DHA Form 33 to TASS / Common Access

Card Branch (CACB).

- Coordinate with the Trusted Agent (TA), DEERS record updates (Name, SSN, DOB etc.)

- Set up an out processing procedure to collect the CAC when an applicant is terminated from the company or when the CAC is no longer required.

- Notify the TA or TASS/CACB to revoke the applicant’s CAC.

- Return CACs to the TA or Defense Health Agency (ATTN: Personnel Security Branch/TASS-CACB), or the nearest Real-Time Automated Personnel Identification Systems (RAPIDS) facility), and follow up with an email to dhatass@dha.mil providing the name(s) of the CAC(s) that were…