OCONUS_NAL_RFP_Response_(Consolidated)_2016_0922.xlsx
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- Solicitation number
- HT0011-16-R-0029
- Issued by
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Defense Health Agency
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Replies to Q As.
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| File | Type | Posted |
|---|---|---|
| Amendment_0001.pdf | ||
| HT0011-16-R-0029.pdf | ||
| RFQ_Attachment_2-OCI_Contract_List-EBMS_08-24-2016.xls | XLS spreadsheet | |
| RFQ_Attachment_1_Past_Performance_Questionaire.docx | DOCX document |
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Question to the Goverment Questions from Offerors Reference Section Government Response
| How are membership/eligibility and benefits information currently being provided to incumbent associates to handle calls? | 1.3.c, 1.4.b | Currently the requirement to verify eligibility is not being performed by the incumbent. | |
| Will the government clarify the impact of the new policy allowing TRICARE beneficiaries to utilize UCC services without a referral x2? Will information be provided to the NAL contractor regarding available, MHS endorsed local community health care options to ensure effective referral of beneficiaries for after-hours care? | 1.3.3, 5.0, 5.4 | The new FY16 NDAA UCC Pilot does not apply to beneficiaries enrolled overseas. | |
| The RFP states: The Offeror’s Quality Management/Quality Improvement Program Plan will be evaluated to determine if an effective internal quality management/quality improvement program is being offered. Does the government determine what quality improvement program is required to be implemented within NAL? | 1.6.1, PRS #6 | No but should comply with URAC standards | |
| 1.6.14 states, “Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI)...” Would the Government please explain which task(s) could involve (1) receiving, having access to, or participating in the development of proprietary or source selection information, or (2) could involve performance of evaluations services? | 1.6.14 | See FAR par 9.5. The paragraph identifies OCI possibilities not that you will be required to do. This is standard language. | |
| Will the Government consider broadening the ability to describe experience to beyond that of government clients only? | 4.0 | Due to the government's requirement to implement services within 30 days of contract award, NAL experience with the government is a necessity. | |
| Can offerors be allowed to identify their most relevant three federal contracts instead of their largest three contracts? | 4.0 | Addendum 52.212-1 on page 66 states relevant and recency. | |
| Can offerors be allowed to identify their most relevant three federal contracts instead of their largest three contracts? | 4.0 | Addendum 52.212-1 on page 66 states relevant and recency. | |
| If CPARs are available for a Past Performance example provided, would the Government consider not requiring a Past Performance Questionnaire? | 4.0 | Government will utilize all systems at their disposal. PPQ are to benefit contractors. | |
| Can the Government provide more detail on call volume (i.e., call duration, daily call volumes and timing of received calls)? | 5.0 | Average historical call volume for the OCONUS NAL is 1,100 calls per month. However, the new 1 year OCONUS NAL contract should support 1,800 calls per month for a total of 21,600 calls per year. See Technical Exhibit 3. | |
| Will the government clarify the NAL associates actions within the MHS electronic scheduling appointment systems? What ability will the NAL associates have regarding access to MTF level appointment schedules real-time (CHCS appointment module – MHS Genesis appointment module) or will the access be “web-enabled” appointments linked to the MHS system? | 5.0 | The NAL Contractor will need to gain access to the participating MTF's CHCS Host. MHS Genesis will not be deployed to the OCONUS NAL MTFs during the period of performance. | |
| The RFP states: The contractor shall provide services in compliance with current URAC Health Call Center standards as well as maintain URAC’s Health Call Center accreditation for the duration of the contract. Will the Government accept National Committee for Quality Assurance (NCQA) accreditation in lieu of a URAC accreditation? NCQA standards are nationally accepted indicators for quality healthcare. If not, due to the short turn suspense for SHCD will the government allow a timeframe to acquire URAC (this is usually a 4-6 month process)? | 5.1 PRS#2,4,6 | The contract requires URAC Health Call Center Accreditation. NCQA does not have an Accreditation, Certification, or Recognition Program specific to Health Call Centers. | |
| Is the requirement to describe the approach to meeting health call center standards referring to performance metrics, or to national accreditation standards? | 5.1 | It is both. | |
| Will NAL be a prompt within TRICARE telephony or will a separate NAL toll free number be provided to members? Will separate toll free numbers be provided to different membership groups? | 5.2. {RS #4 | The international phone numbers shall be transferred from the incumbent to the successor during the implementation phase. | |
| If TRICARE facilities are not 24/7 what is the required contact process after hours? | 5.3, 5.10 | To be established with participating MTFs. | |
| Clarify term “access” to the PCM/MTF’s processes and protocols for notifications? Is this use of secure messaging as part of the EMR? | 5.3 | Participating MTFs/PCMS will provide processes and protocols for notification. | |
| The RFP states: The contractor shall develop and produce an information pamphlet directed to Beneficiaries in the use of the NAL [Deliverable #6]. Will this pamphlet be created in collaboration with the TRICARE contractor? | 5.5 | The pamphlet will be created in collaboration with the NAL PMO, who will also approve the product on behalf of the government. The NAL PMO has access to additional communication resources within the DHA to assist with this effort, if needed. | |
| Paragraph (5) states, “The Offeror is hereby notified that the nature of the work to be performed may create an actual or potential organizational conflict of interest in future acquisitions.” Would the Government please provide more information as to the CO’s determination and if a limitation of future contracting will be applicable? | Addendum to 52.212-1 (o)(5) (page 55 of 89) | See FAR part 9.5. The paragraph identifies OCI possibilities. This is standard language and yes past, current and future contracts are considered. | |
| Paragraph (4) states, “In the event an Offeror intends to use any of the listed companies as a subcontractor on this effort, the Offeror shall provide a mitigation plan to the Contracting Officer no later than 10 calendar days prior to the proposal due date.” Paragraph (6) says, “In the event an actual or potential organizational conflict of interest exist, the Offeror shall explain the actions it intends to take to mitigate the actual or potential OCI(s) and to address any potential appearance of a conflict of interest by submitting a mitigation plan and the complete OCI Contract List (RFP Attachment #2) to the Contracting Officer, no later than five (5) calendar days prior to the proposal due date.” (emphasis in bold added) Is it the government’s intent to have two different due dates for submitting OCI mitigation plans? | Addendum to 52.212-1 (o)(4) and (o)(6) (page 55 of 89) | Time will changed to proposal due date. | |
| Paragraph (6) states, “To the extent that the Offeror has other existing contracts or task orders performing work for the DHA, the Offeror should specifically explain whether and how it will establish “firewalls” between this effort and those other efforts.” Is it the government’s preference or intent that the Contractor establish “firewalls” between this and any other contracts or tasks orders it supports for DHA, even if the Contractor did not identify an OCI between these contracts or task orders? Does the government view such a firewall to be part of the mitigation plan that must be submitted prior to the proposal due date? | Addendum to 52.212-1 (o)(6) (page 55 of 89) | See FAR part 9.5. Contractors propose their plan to avoid or prevent OCI on current and or future contracts. | |
| Paragraph (8) states, “The Contracting Officer shall not award a contract until determining that any significant OCI is reasonably resolved.” | |||
| Would the Government please define and provide examples of what would be considered a “significant” OCI? | Addendum to 52.212-1 (o)(8) (page 56 of 89) | Any scenario where a contractor could gain an advantage over competitors. | |
| The RFP requires that offerors describe experience integrating the NAL with MHS medical management systems. Would the Government consider requiring offerors demonstrate experience integrating call centers and other IT architecture experience that provide a thorough understanding of the offerors technical approach instead? | 6.2. 6.3.a, 6.3.b, 6.3.c | Due to the government's requirement to implement services within 30 days of contract award, NAL experience with the government is a necessity. | |
| Would the government consider extending the deadline to 3:00 pm 30 Sept 2016? | p. 1, box 8 | Extension will be given. Govt will dictate dates on their amendment. | |
| States that there is to be a draft PMP submitted with the proposal but does not specify content. Moreover, a PMP is not included in the Deliverables Schedule (Tech Exhibit 2). Is the PMP a deliverable and if so, when would the final be due? | Pages 59 & 65 | Government will amend to include the PMP as a deliverable. The draft PMP will be required with proposal, Final PMP within 5 days of contract award | |
| Where are the ‘various studies and analyses’ defined for deliverable 8 documented within the PWS? | Page 17, Para 1.3.j | This deliverable is related to reports, see page 30 Table 5.9-1 - OCONUS Reports. | |
| The reference to paragraph 5.10 may be incorrect. Paragraph 5.10 is titled ‘Consultative Transfer of Appropriate NAL Calls’ and does not contain or identify reports or deliverables. Is there another paragraph that should be referenced? | TECHNICAL EXHIBIT 1 – PERFORMANCE REQUIREMENTS SUMMARY - PRS #5 | Government will amend to reflect reference to 5.13. | |
| Will you supply missing deliverable numbers to align with deliverable descriptions within the PWS? | TECHNICAL EXHIBIT 2 – DELIVERABLES SCHEDULE | Government will amend to add numbers to the table. | |
| Will the govt grant offerors access to the DHA instantiation of the Enterprise Mission Assurance Support Service (eMASS) in order store and maintain the information technology registration and artifacts in the DHA instantiation of the Enterprise Mission Assurance Support Service (eMASS)? | P 15 Section 6.2 t | Yes. If required | |
| Will the government provide or identify the the DoD and DHA Cybersecurity Architectures system level protection and detection capabilities that are required to be consistent with the DoD and DHA Cybersecurity Architectures? | P 15 Section 6.2 y | Yes. If required | |
| Will the govt confirm that these paragraphs only apply if the contractor is delivering Commercial Cloud Computing Services? | P 15 Section 6.3 b - e | Yes. If required. All DHA policies and regulation apply to all contracts. | |
| What is considered a "regular basis"? Weekly, monthly, quarterly? | p.17, 1.3.f | Quarterly or as deemed necessary by participating MTFs. | |
| Various Studies and Analysis measuring utilization…tbd by government….very vague, are there samples of studies/measures that will be requested? Deliverable 8 | p.17, 1.3.j | This deliverable is related to reports, see page 30 Table 5.9-1 - OCONUS Reports. | |
| Will the government update the deliverables schedule to include the appropriate CDRL number? | pg 23 | Government will amend to add numbers to the table. | |
| The government has requested past performance questionnaires (PPQ) from the references used as past performance, and for those questionnaires to be delivered to the OCONUS NAL contracting officer by 3PM EST on 13 Sept 2016. As some of our contracting officers for the references used for Past Performance are out of the office on government travel, and unavailable on such short-notice, will the government extend the due date for the PPQs until the due date of the proposal? | RFQ_Attachment_1_Past_Performance_Questionaire, first paragraph | Changes will be posted on the www.fbo.gov with the amendment. | |
| Please confirm the narrative referenced is Volume 5 Price Narrative . | Page 56 item (13) (p) | Change on amendment. | |
| Please clarify if an OCI Mitigation Plan and the submission of Attachment #2 are required if no OCI exists. | Page 55, Item #6 | All contracts have potential of OCI. Yes it is mandatory to submit an OCI Mitigation Plan. If not received the offeror will be deemed unawardable. | |
| To support deliverable #6, in the development and production of an information pamphlet providing direction to the beneficiaries in the use of the NAL, does the Government have a master beneficiary Communication plan as they do with the CONUS NAL? | pg 29; 5.5 | The pamphlet will be created in collaboration with the NAL PMO, who will also approve the product on behalf of the government. The NAL PMO has access to additional communication resources within the DHA to assist with this effort, if needed. | |
| To support deliverable #6, in the development and production of an information pamphlet providing direction to the beneficiaries in the use of the NAL, does the Government have a master beneficiary Communication plan as they do with the CONUS NAL? | pg 24; 5.4 | The pamphlet will be created in collaboration with the NAL PMO, who will also approve the product on behalf of the government. The NAL PMO has access to additional communication resources within the DHA to assist with this effort, if needed. | |
| An Audio Library is mentioned; are we to present this in our offering? | pg 24; 5.4 | Yes | |
| Technical Exhibit 2, Deliverables Schedule (page 41) states that a draft Operational Plan is due with the proposal submission, can you please clarify if the Operational Plan is the same document as the Program Management Plan (mentioned in section 2(b) Management Approach, on page 59)? | Pg 41, pg 59 | No, it is not. | |
| The Solicitation document states that the due date is 23 Sep 2016 at 3pm, while the posting on FedBizOpps.gov states 22 Sep 22 2016 at 2pm Eastern, can you please clarify when the Offeror’s response is due? | Will correct on amendment |
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