Amendment_0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

This amendment is to make changes in accordance w ith Q&As. The solicitation close day is also extended as indicated on the amendment summary.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 59

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 22-Sep-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HT0011-16-R-0029

X 9B. DATED (SEE ITEM 11)

06-Sep-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

22-Sep-2016

CODE

DEFENSE HEALTH AGENCY-COD FC

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

HT0011 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HT0011-16-R-0029

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 23-Sep-2016 03:00 PM to 30-Sep-2016 12:00 PM.

The following have been modified:

ADDENDUM TO 52.212-1

Program Change all instances of “offeror” to “respondent”.

Change all instances of “offer” to “proposal”.

(c) Period for acceptance of proposals. The respondent agrees to hold the prices in its proposal firm for 90 calendar days from the date specified for receipt of proposals.

(e) Multiple Proposals. Respondents shall submit one proposal presenting terms and conditions and commercial items/services for satisfying the requirements of this solicitation. In the even a respondent submits more than one proposal, only the last complete proposal submitted prior to the due date and time for proposals will be evaluated.

(l) Explanation of the Basis for Award. In accordance with FAR Part 8, no debrief is given. Unsuccessful respondents to the solicitation who request information will receive a brief explanation of the basis for the award decision.

(m) ) ACQUISITION FUNCTIONS CLOSELY ASSOCIATED WITH

INHERENTLY GOVERNMENTAL FUNCTIONS.

(1) The Contractor’s attention is directed to FAR 3.1106 (b) Contract Clause and FAR 52.203-16 Preventing Personal Conflicts of Interest.

(2) Only the following portions of this contract are for the performance of acquisition functions closely associated with inherently governmental functions, therefore the Contracting Officer has limited applicability of this clause FAR 52.203-16 to the following portions of the contract that is for the performance of such services.

Non-Applicable.

(n) Reference DHA PD 03-03, IMPROPER BUSINESS PRACTICES AND PERSONAL CONFLICTS

OF INTEREST

(1) The respondent’s attention is directed to FAR, Part 3 and DFARS, Part 203, “Improper Business Practices and Personal Consultant Conflicts of Interest.”

(2) 252.203-7005 Representation Relating to Compensation of Former DoD Officials

(Nov 2011).

(a) Definition. “Covered DoD official” is defined in the clause at 252.203-7000, Requirements Relating to Compensation of Former DoD Officials.

(b) By submission of this proposal, the respondent represents, to the best of its knowledge and belief, that all covered DoD officials employed by or otherwise receiving compensation from the offeror, and who are expected to undertake activities on behalf of the offeror for any resulting contract, are presently in compliance with all post-employment restrictions covered by 18 U.S.C. 207, 41 U.S.C 2101-2107, and 5 CFR parts 2637 and 2641, including Federal Acquisition Regulation 3.104-2.

(3) Use of former DoD/Defense Health Agency (DHA Employees and Uniformed Service Members in Proposal Preparation.

The involvement of a former DoD/DHA employee/member in a Contractor’s proposal preparation may give rise to an unfair competitive advantage or the appearance thereof, if the former DoD/DHA employee/ member acquired non-public, competitively-useful information in his or her former position. Such knowledge could include proprietary information of competitor’s performance on past or current contracts with similar requirements or source selection sensitive information pertaining to this procurement.

Consequently, the Contractor must notify the Contracting Officer prior to the involvement in the proposal preparation by a former DoD/DHA employee/member reasonably expected to have had access to such information. Based on the notification, the Contracting Officer will make a determination whether involvement of the former DoD/DHA employee/member in proposal preparation could create an unfair competitive advantage or appearance thereof. The Contracting Officer will further determine whether any mitigation measures taken or proposed by the Contractor are adequate to alleviate this concern or whether the Contractor will be disqualified from the competition. Failure to comply with these procedures may result in the Contractor’s disqualification for award.

(o) Reference DHA PD 09-01, ORGANIZATIONAL CONFLICTS OF INTEREST

(1) The Contracting Officer must gain a full understanding of the roles Offerors have played (if any) in DHA activities, to address any actual or potential OCIs, and assess submitted OCI mitigation plans. Offerors shall submit a list of all contracts and task orders (whether awarded by DHA or another contracting activity) under which the offeror currently performs work for DHA (formerly TRICARE Management Activity) as either prime contractors or subcontractors and all contracts and task orders where the period of performance ended within the past 12 months and under which they performed work for the DHA as a prime contractor or subcontractor on the attached RFP spreadsheet – RFP Attachment #2, titled OCI Contract NAL OCONUS. This information shall be provided in the Price Volume 4 of each Offeror’s proposal and as an attachment to its OCI mitigation plan. Offerors shall complete all sections in the spreadsheet accurately to the best of their knowledge. Failure to provide a complete list of all contracts with DHA may result in an offeror being eliminated from competition.

(2) The respondent’s attention is directed to FAR, Subpart 9.5, “Organizational and Consultant Conflicts of Interest.”

(3) For the purpose of these provisions, the term “Offeror” means the offeror/respondent, its subsidiaries, affiliates, partners, marketing consultants, as defined by FAR, Subpart 9.501, or any of its successors or assignees.

(4) The following companies, due to the nature of their performance of previous or current contracts for the DHA, have an actual or potential organizational conflict of interest (OCI) that must be avoided, neutralized, or mitigated:

Information Technology Solutions & Consulting, LLC (ITSC)

The actual or potential OCIs associated with the foregoing company extends to the subsidiaries, parents, and affiliates of these companies. In the event an Offeror intends to use any of the listed companies as a subcontractor on this effort, the Offeror shall provide a mitigation plan to the Contracting Officer no later than 1 calendar day prior to the proposal due date.

(5) The Offeror is hereby notified that the nature of the work to be performed may create an actual or potential organizational conflict of interest in future acquisitions.

(6) The Offeror shall represent in writing within the proposal that, to the best of the Offeror’s knowledge, there are no relevant facts or circumstances concerning any past, present, or potential contracts or financial interest relating to the work to be performed, which could give rise to an organizational conflict of interest, as described in FAR, Subpart 9.5. In the event an actual or potential organizational conflict of interest exist, the Offeror shall explain the actions it intends to take to mitigate the actual or potential OCI(s) and to address any potential appearance of a conflict of interest by submitting a mitigation plan and the complete OCI Contract List (RFP Attachment #2) to the Contracting Officer, no later than one (1) calendar day prior to the proposal due date. The mitigation plan shall effectively demonstrates how the Offeror will mitigate any actual or potential organizational conflict of interest while supporting this contract and any other DHA contract. As a part of the proposal, the Offeror shall provide the Contracting Officer with information of previous or ongoing work that is in any way associated with this solicitation. To the extent that the Offeror has other existing contracts or task orders performing work for the DHA, the Offeror should specifically explain whether and how it will establish “firewalls” between this effort and those other efforts. If an Offeror fails to submit a mitigation plan and the OCI Contract List (RFP Attachment #2) and/or fails to disclose all past, present, or potential contracts or financial interests relating to the work to be performed, the Contracting Officer may reject that Offeror’s proposal.

(7) Further, applying the principles of FAR Subpart 9.5, each Offeror shall assess whether there is an OCI associated with its proposal. To that end, the Offeror shall disclose all actual or potential OCIs that may exist or arise as a result of performing the work described in the solicitation, including any conflicts involving subcontractors or potential subcontractors, and shall disclose all relevant information regarding any such OCI. The types of OCIs to be disclosed include those that give the Offeror an unfair competitive advantage in competing for this contract (such as its participation in developing the “ground rules” for this acquisition or its prior access to competitively useful information) or which may arise during performance of this contract (such as evaluating its own work or the work of an affiliate).

(8) The Contracting Officer will review all mitigation plans to determine whether award to the Offeror is consistent with FAR, Subpart 9.5. If the Contracting Officer determines that no conflict would arise or that the mitigation plan adequately protects the interest of the Government, the Offeror will be eligible for award. If the Contracting Officer determines that the mitigation plan is inadequate, remedial actions will be considered, including elimination from the solicitation process, termination of related contract efforts already awarded, or negotiation of the mitigation plan. The Contracting Officer shall not award a contract until determining that any significant OCI is reasonably resolved. The Contracting Officer is the final authority when it comes to determining whether an OCI exists and determining whether the OCI has been reasonably resolved.

(9) If the successful Offeror was aware, or should have been aware, of an OCI before award of the resulting contract and did not fully disclose that conflict to the Contracting Officer, the Government may terminate the contract for default.

(10) The above restrictions shall be included in all subcontracts, teaming arrangements, and other agreements calling for performance of work which is subject to the organizational conflict of interest restrictions identified in these provisions.

The Offeror acknowledges the full force and effect of these provisions. The above provisions may be modified or deleted at the discretion of the Government. The Government reserves the right, in case of a breach, misrepresentation or nondisclosure, to terminate the resultant contract, disqualify the Offeror from subsequent related contractual efforts, or pursues any remedy permitted by law, regulation or the terms and conditions of this solicitation.

Proposal Submission Instructions. This is a FAR Part 15 acquisition. The respondent’s initial proposal should contain the respondent’s best terms from a price and technical standpoint. The Government reserves the right to seek information through clarifications or communications with the respondent. The Government also reserves the right to hold discussions or negotiations if the Contracting Officer finds it necessary to do so. The proposal shall not simply rephrase or restate the Government’s requirements, but shall provide convincing rationale to address how the respondent intends to meet the requirements.

(11) Questions. Questions shall be submitted to roberto.saenz2.civ@mail.mil, No Later Than Sept 13, 2016 at 3:00 p.m. Eastern Standard Time. Follow-up/additional questions will not be accepted after this date and time. Answers to submitted questions will be provided to all prospective respondents via RFP amendment via www.fbo.gov.

(12) Points of Contact. Points of Contact (POC) for this RFP is roberto.saenz2.civ@mail.mil . The respondent to the solicitation is responsible for ensuring receipt by the POC.

(13) Electronic Submittal: Proposals shall be electronically submitted to via e-mail to the Points of Contact identified above. The firewall utilized by the Government contracting office does not authorize or accept zip files.

(p) Proposal Content and Format. A proposal shall consist of a cover letter and three

(3) volumes: Volume 1 for material to be reviewed under the Technical Approach factor, Volume 2 for material to be reviewed under Past Performance, Volume 3 Non- Applicable and Volume 4 for all Price Information. A proposal page is 8.5 inches by 11 inches with 1-inch margins using single lines in Times New Roman font of no less than 12-point size font. Tables, graphics, and call-outs may use 10-point font.

Narrative shall be submitted in MS Word or searchable PDF Format. Detailed pricing information shall be submitted in tabular format compatible with MS Excel. The Respondent’s company name (no logos), the date, solicitation number, and volume number shall be included on each page of the proposal (this information may be included in a header/footer). All pages of the proposal volumes shall be numbered, using a uniform numbering system. Page numbers, headers and footers may be outside the page margins and are not bound by the font and point size requirement.

For any segments of a proposal with a defined page limit, pages exceeding the specified limit will be removed and not forwarded for evaluation. Any proposal containing proprietary information shall be clearly marked. All pricing information shall be addressed ONLY in the Price Volume. Each volume shall contain a glossary of all abbreviations and acronyms used, and with an explanation for each. Glossaries do not count against the page limitations for their respective volumes.

(1) Cover Letter Instructions. The cover letter shall reference the solicitation/RFP number and identify all enclosures being transmitted as part of the proposal. The cover letter shall include the Company Name, Address, Contract and Government Entity (CAGE) code and DUNS number. The cover letter shall identify the name, address (if different from the company address), telephone number and e-mail address of the individual authorized to provide clarifications and have communications with the Government. Cover letters shall state proposal validity at least 90 days from the date of submittal and shall provide a statement specifying the extent of agreement with terms, conditions, and provisions included in the solicitation. Cover letters shall indicate receipt of all solicitation amendments by incorporating one copy of each Standard Form 30 or by listing each solicitation amendment. The cover letter may include any other information required for compliance with the solicitation, but not specified for inclusion in a proposal volume.

Contents of the cover letter will not be evaluated against the evaluation criteria specified in 52.212-2. The cover letter has no page limit.

(2) Volume 1, Technical Approach Instructions. This volume shall not include information related to the proposed price. Volume 1 shall not exceed 50 pages and should include the following: Technical Approach Narrative, Transition Plan (Incoming and Outgoing), Management Approach Narrative including the Program Management Plan, and the Quality Control Approach Narrative. The 50 count page limit does not include resumes for Key Personnel, or Letters of intent for Key Personnel. Resumes for Key Personnel are limited to five (5) pages, each. Letters of intent for Key Personnel are limited to one (1) page, each. For any segment of a proposal with a defined page limit, pages exceeding the defined page limit will be removed and not forwarded for evaluation.

This requirement will be awarded under “Lowest Price, Technically Acceptable” Evaluations Standards/Definitions:

Acceptable: ALL of the minimum acceptable criteria are clearly met by the proposal. The offeror’s proposal meets the performance and technical capability requirements defined in the Statement of Work (SOW) (section five of the Performance Work Statement (PWS)).

NOTE: Process for evaluation of proposal: The technical evaluation team will conduct the evaluation process beginning with the lowest priced proposal received. The lowest price proposal will be evaluated for technical acceptability in accordance with the evaluation instructions stated in FAR Clause 52.212-2. Once the technical evaluation team is finished with the evaluation of the first proposal, if the first proposal is found technically acceptable, an award will be made to that offeror. If the first proposal is not found technically acceptable, the technical evaluation team will move on to the next lowest priced proposal. This methodology of evaluating proposals will move forward from the lowest priced proposals to the highest priced proposals, until a technically acceptable proposal is found. Once the technically acceptable proposal is located, no other proposals will be evaluated and the technical evaluations will stop.

Unacceptable: Not all of the minimum acceptable criteria are met by the proposal. An unacceptable proposal contains one or more deficiencies. Proposal fails to meet specified minimum performance and technical capability requirements defined in the SOW.

Evaluation Criteria:

The Government will consider the ratings and relative importance of each sub-factors below in determining the overall rating for this factor. An “Unacceptable” rating in any sub-factor will result in an “Unacceptable” rating for the Technical Factor.

1. Technical Approach. Technical approach must include the following:

(A) Minimum requirements for this procurement include:

• The OCONUS Nurse Advice Line (NAL) shall be available 24 hours a day, 7 days a week, (24x7) to all Military Health System (MHS) eligible, both TRICARE enrolled and non-enrolled beneficiaries that are registered in MHS Defense Eligibility Enrollment Reporting System (DEERS) in Europe, Africa and the Middle East.

• The offeror shall verify the eligibility of all OCONUS NAL beneficiaries through the DEERS within six months of contract award.

• OCONUS NAL services shall include, but not be limited to, a software-based, industry standard algorithm/protocol-driven system, registered nurse advisors, and an automated knowledge management tool contained pre-recorded health-related advice and guidance, with the primary objective to encourage self-care to the maximum extent possible without placing the beneficiary at risk.

• The offeror shall maintain updated Risk Management Framework (RMF) in accordance with the DoDI

8500.01 and 8510.01 Cybersecurity requirements for the duration of the contract, to include but not limited to the performance of appointment setting/cancellation services for each participating Military Treatment Facility (MTF).

• The offeror shall provide services in compliance with Utilization Review Accreditation Commission (URAC) standards as well as maintain URAC accreditation for the duration of the contract.

• Nurses shall have consultation access to a Board Certified Physician with current clinical practice of a minimum three to five years post residency experience in family medicine, internal medicine or emergency medicine available 24 hours a day, 7 days a week (24x7).

• If the caller is eligible to receive care within an MTF, the offeror shall provide 24HR appointing services and care coordination for participating MTFs.

• The offeror shall provide cancellation and/or rescheduling of MTF primary care medical appointments for participating MTFs as a service option for beneficiaries who are eligible to receive care within an MTF.

• As part of the OCONUS NAL operations, the offeror shall ensure effective communications with the Government. The offeror shall provide the following adjunct services: Reporting tools.

• As part of the OCONUS NAL, the offeror shall implement a process to notify participating MTFs when assigned beneficiaries have utilized OCONUS NAL services.

• As part of the OCONUS NAL, the offeror shall maintain overseas phone lines and ensure phone line outages meet current URAC standards.

• As part of the OCONUS NAL, the offeror shall establish a robust quality control plan, will routinely monitor and update as indicated.

1(a) Technical Approach/Capability: The offeror shall submit a written approach to effectively describe and demonstrate its clear understanding of the tasks, technical approach to accomplishing the required results, experience, and capabilities to achieve objectives of the support to the Defense Health Agency (DHA) OCONUS NAL, as addressed in the PWS. Offerors should describe any techniques, methods, and actions that will be used by the offeror to mitigate the risk(s) identified by the offeror and provide an explanation of whether the techniques, methods and actions identified for risk mitigation have been successfully used by the offeror.

1(b) Transition: The offeror’s Incoming Transition Plan shall be i) achievable, ii) discuss the offeror’s approach to taking ownership of the process currently underway, iii) take custody of configuration control documents, and iv) take physical responsibility of all government furnished equipment and any facilities.

You are to provide a plan for thirty (30) days of incoming transition from contract to contract. This plan is to be submitted as part of your non-cost/price proposal (subject to applicable overall non-cost/price proposal page limits).

This transition plan shall include:

• Process to obtain RMF in coordination with the DHA Information Assurance Office.

• Process, including POA&M, to obtain Interim Authorization to Operate (JATO).

• Coordination with Government representatives (DHA).

• Process to ensure Health Insurance Portability and Accountability Act (HIPAA) regulation compliance.

• Personnel data system training, certifications and security clearances.

• Review, evaluation and transition of current support services, to include offeror establishment/maintaining of toll-free dedicated telephone lines and numbers, including international toll-free lines and numbers to service the OCONUS NAL regions within established timeframes.

• Transition of historic data to new offeror system.

• Government-approved training and certification process.

• Transfer of hardware warranties and software licenses.

• Transfer of all System tool documentation to include, at a minimum: user manuals, system administration manuals, training materials, disaster recovery manual, requirements traceability matrix, configuration control documents and all other documents required to operate, maintain and administer systems and tools.

• Transfer of compiled and un-compiled source code, to include all versions, maintenance update and patches.

• Orientation phase and program to introduce Government personnel, programs, and users to the offeror’s team, tool, methodologies, and business processes.

• Distribution of the offeror purchased government owned assets, including facilities, equipment, furniture, phone lines, computer equipment, etc.

• Transfer of Government Furnished Equipment (GFE) and Government Furnished Information (GFI) and GFE inventory management assistance.

• Applicable DHA briefing and personnel in-processing procedures.

• Coordinate with the Government to issue and account for government keys, ID/access card, and security codes.

2. PERSONNEL/MANAGEMENT APPROACH. The proposal shall provide written information that shall describe the respondent’s management approach, including:

1(a) Minimum experience for this procurement includes:

• The offeror shall provide sufficient management to ensure that this task is performed efficiently, accurately, on time, and in compliance with the requirements of this document specifically, the offeror shall designate a single manager to oversee this task and supervise staff assigned to this task.

• Nurses shall maintain current licensure in the United States as a Registered Nurse (RN) with a minimum of three years recent experience.

2(a) Staffing Approach: The offeror shall describe its proposed staffing approach, including the experience and availability of technical specialists proposed to perform required work. The offeror shall submit resumes for staff proposed. Resumes are limited to three (3) pages for the person proposed and shall describe the individual’s specific experience as it relates to the requirements outlined in the PWS.

The resumes shall clearly identify how previous responsibilities and accomplishments relate to the work described in the PWS. The resumes shall provide a narrative explanation of technical relevancy for each project and provide the dates of involvement for each project supported. The resume shall also identify all formal education (e.g., college, training courses, etc.), the dates attended, and degrees or certifications earned. The offeror shall also identify the anticipated start date for all contingent hires.

In addition, the offeror shall address professional capability and experience of the Project Manager. The Project Manager shall be the individual bearing primary responsibility for program management and technical aspects of contract performance. The proposal shall include the experience of your Project Manager and the percentage of time this person will devote to this effort, as well as the expertise with programs of this nature.

2(b) Management Approach: The offeror shall describe its corporate experience. The offeror shall address its history, organization, qualifications, and work experience as they relate to the performance requirements of the Request for Proposal (RFP), and, any additional information the offeror considers relevant to the requirements of the RFP. The offeror shall describe directly or indirectly related experience to the requirements of this RFP. Offerors providing similar or indirectly related experience should provide the relevance of the experience to the requirements of the RFP. The offeror shall describe its overall workload management plan for the effort. The plan shall include a discussion as to how the offeror will ensure quality of deliverables (e.g., what internal performance metrics they will use), describe how the offeror will approach various base technical requirements specified in the PWS, including the development of deliverables. Offerors shall include, as an attachment to their non-cost/price proposal, a final Program Management Plan (PMP). The final PMP shall document how the offeror will meet and comply with the requirements established in the PWS. The offeror shall explain how their chain of command practices will contribute in a positive manner to ensuring completion of all tasks (particularly emphasizing communications, account, crosschecks on schedule early enough to take necessary corrective actions, and flexibility in allocating resources based on Government priorities). The offeror shall discuss their approach to coordinating, directing, and effectively managing all the subcontractors.

3. Quality Control Approach Narrative

The Government and contractor will agree to a QCP at the time of award. The QCP will be incorporated into the contract within 30 days after contract award. At minimum, the QCP shall address the following:

Sampling and measuring for each Performance Requirements Summary (PRS) (PWS Attachment

1) measure. This approach will ensure attainment of the acceptable performance level for each PRS measure. This approach must be agreeable to both the Government and Contractor and will use of the following methods described for each PRS measure: Quality of Service, Access to Services and Cost Containment. The plan must detail the procedures to be utilized to ensure inspection will be taken from the appropriate phases of workflow. If the respondent proposes any changes or modifications to the PRS, these should also be included.

When, where and by whom the Contractor’s process controls will be performed. The respondent should state the number of people that will be permanently assigned to this program and their assignments.

Appointment of an official who shall be responsible for the operation of the quality control system/department and for investigating and ascertaining the causes of deficiencies.

Describe the safeguarding and protection of privacy information

4. Past Performance

Past Performance Instructions. This volume shall not include information related to the quoted price.

The Past Performance volume page limit is 20 pages. The volume shall include the following information:

(i) References. The respondent shall submit at least three (3) but no more than five (5) references of recent and relevant contracts/orders performed within the past 3 years, where the respondent has performed as a prime contractor. The work may have been with Federal, State, City agencies and/or commercial customers. If a respondent is unable to meet the requirement to submit at least 3 past performance references, then the respondent shall submit all past performance reference information they can submit, with an explanation to why the respondent is unable to meet the requirement.

(ii) Past Performance Definitions: Relevant is defined as work similar in size, scope, and complexity of the work described in the Performance Work Statement and which demonstrates the respondent’s ability to perform the effort proposed. Recent is defined as contracts/orders where the respondent performed as a prime contractor within the past 3 years from release of this solicitation.

(iii) Reference Content: It is the respondent’s responsibility to provide valid, current and verifiable information. Each submission of Past Performance Information should include the following:

� Project title.

� Description of the project.

� Contract number.

� Contract amount.

� Government Agency/Organization � COR’s name, address, and phone number.

� Contracting Officer’s name, address, and phone number.

� Contract Number and, if applicable, Task Order Number � Current status, e.g. completed and/or if in progress, work start and estimated completion dates.

� Dollar value and type of contract.

� Name of company being referenced.

� PWS paragraphs that the reference applies to.

� Key personnel (please highlight those individuals who worked on the relevant project(s) and are also being proposed for this effort.)

� A brief narrative of why you deem the reference to be relevant to this effort.

� For each respondent’s past performance record submitted, the respondent should fill out the Past

Performance Questionnaire (RFQ Attachment #1 titled “Past Performance Questionnaire for Solicitation (HT0011-16-R-0029) from the beginning of the questionnaire and complete through Part 1 only. The respondent must transmit the questionnaire to their reference, for completion by the reference, of Part 2 of the questionnaire. The REFERENCE must then submit each questionnaire via email, directly to the government POC listed in the Past Performance Questionnaire. A Past Performance Questionnaire submitted directly by the respondent to the Government POC or reference information provided by or for

POCs who work directly for your company, or indirectly (i.e. in a prime or subcontractor relationship), will NOT be considered relevant

(vi) Information From Other Sources: The Government may also seek and consider past performance information obtained through other sources.

5. Pricing

Price Instructions. The Price Volume has no page limit. The Government intends to award a Firm Fixed Price Award, with a not to exceed cost-type CLIN for travel. There will be no Other Direct Costs (ODCs) CLIN provided on this contract. Therefore, respondents should ensure that the Firm Fixed Price CLIN prices are all inclusive of the respondent’s approach to fulfill the Performance Work Statement. The respondent is expected to price all of the work (except for travel) required by the Performance Work Statement under the Firm Fixed Price CLINs. The respondent’s price proposal shall NOT include any assumptions that change the terms or provisions of this solicitation. The Government reserves the right to not accept deviations, exceptions, or conditional assumptions take to the requirements of the solicitation. Note that any deviations, exceptions, or conditional assumptions taken to the requirements of the solicitation will make your proposal unawardable.

a. Pricing Sheet. All fixed price line items must include a unit price. The price proposal shall be submitted in Microsoft Excel format with unlocked and editable cells. The spreadsheets must be formatted such that when printed, the pages will be readable on 8.5 x 11 inch paper.

6. Travel Costs: Proposals shall show the following plug-in amounts for Not To Exceed Travel.

Travel Base Period

CLIN XXXX $10,000

(vi) Additional Pricing Information. The respondent is not constrained by the information provided and may propose alternate labor categories (but must retain Key Personnel labor categories) and/or hours as the respondent determines are appropriate to accomplish the tasks in the PWS. The proposed level of effort should be consistent with the respondent’s total proposal submission.

(q) Non-Government Advisors. Contract support personnel from Information Technology Solutions and Consulting, LLC (ITSC) will be providing administrative support to the solicitation and contract administration support functions related to this contract effort. Contractor personnel have executed Non-Disclosure Agreements and their contracts include clauses prohibiting Organizational Conflicts of Interest and requiring screening for personal conflicts of interest.

(r) The non-FAR Part 12 discretionary FAR and DFARS provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-1 for locations where full text can be obtained.

(End of Addendum to 52.212-1)

ADDENDUM TO 52.212-2

20(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government will evaluate its option to extend services (see FAR clause 52.217-8) by adding one-half of the respondent’s final option period prices to the respondent’s total price. Thus, the respondent’s total price for the purpose of evaluation will include the base period and ½ of the base period. As indicated in FAR 52.217-8 the Government will have the option to extend the performance of the contract in increments of one (1) to six (6) months , but for no more than a total of six (6) months during the life of the contract.

(c) This is a FAR Part 15 evaluation. FAR Part 15 procedures will be utilized in assessment of the proposals received. The Contracting Officer reserves the right to hold discussions or negotiations. After assessment of the proposal, the contracting officer will award an award to the contractor he or she determines to be technically acceptable and has the lowest price, or may obtain additional information from and negotiate with that contractor to improve the terms of the deal reflected in its proposal. If agreement on a deal cannot be reached with any of the firms, communications may be reopened with all firms or the solicitation may be cancelled.

(d) PROPOSAL EVALUATION:

Contractors shall provide their best, complete proposal upon initial submission. The Government reserves the right to hold discussions if deemed necessary by the CO. A Technical Evaluation Panel will evaluate all proposals based on the proposals/documentation provided. The evaluations will be based on the evaluation criteria set forth below.

a. EVALUATION PROCESS: Evaluations will be conducted utilizing the BEST VALUE – LOWEST PRICED TECHNICALLY ACCEPTABLE (LPTA) process.

EVALUATION CRITERIA – Nurse Advisor Line (NAL) Outside Continental Unites States (OCONUS)

BEST VALUE – LOWEST PRICED TECHNICALLY ACCEPTABLE (LPTA)

(1) This acquisition will utilize the Lowest Priced Technically Acceptable (LPTA) procedure to make a best value award. While the Government will strive for maximum objectivity, the technical go/no go process, by its nature, is subjective; therefore, professional judgment is implicit throughout the evaluation process.

Proposals will be ranked in price order and a price analysis will be conducted. Proposals will then be evaluated for technical acceptability bases on the technical factors set forth in this solicitation starting with the lowest overall price including all options. If the lowest priced offer is not acceptable the government will evaluate the next lowest priced offer and so forth and so on. All proposals may not be evaluated.

The Government intends to make an award based on the initial proposals. If further questions are required, the contracting officer may contact the interested vendor(s). Award will be made to the responsible vendor whose proposal conforms to all solicitation requirements, such as terms and conditions, representations and certifications, technical requirements, and provides the best value to the Government based on the results of the evaluation described in paragraph (a) below.

(2) The LPTA evaluation process will be accomplished as follows:

1. Technical Acceptability. Each vendor’s technical proposal will be evaluated to determine if the proposal provides a sound, compliant approach that meets the requirements of the Performance Work Statement (PWS), and demonstrates a thorough knowledge and understanding of those requirements.

i. An evaluation rating of Technically Acceptable / Non-Acceptable will be assigned upon completion of the technical evaluation. If a contractor receives a technical rating of “Non-Acceptable”, they will not be considered for award.

ii. Rephrasing or restating the Government’s requirements will be evaluated as Technically Non-Acceptable

iii. In addition, the PWS will be incorporated into the contract award as fully executable.

iv. The vendors technical proposal will be evaluated for and shall at a minimum, specifically address the vendors approach for:

FACTOR 1: TECHNICAL APPROACH

Minimum experience requirements for this procurement include:

• The OCONUS Nurse Advice Line (NAL) shall be available 24 hours a day, 7 days a week, every day of the year (24x7) to all Military Health System (MHS) eligible, both TRICARE enrolled and non-enrolled beneficiaries that are registered in MHS Defense Eligibility Enrollment Reporting System (DEERS) in Europe, Africa and the Middle East.

• The offeror shall verify the eligibility of all OCONUS NAL beneficiaries through the DEERS within six months of contract award.

• OCONUS NAL services shall include, but not be limited to, a software-based, industry standard algorithm/protocol-driven system, registered nurse advisors, and an automated knowledge management tool contained pre-recorded health-related advice and guidance, with the primary objective to encourage self-care to the maximum extent possible without placing the beneficiary at risk.

• The offeror shall maintain updated Risk Management Framework (RMF) in accordance with the DoDI

8500.01 and 8510.01 Cybersecurity requirements for the duration of the contract, to include but not limited to the performance of appointment setting/cancellation services for each participating Military Treatment Facility (MTF).

• The offeror shall provide services in compliance with Utilization Review Accreditation Commission (URAC) standards as well as maintain URAC accreditation for the duration of the contract.

• Nurses shall have consultation access to a Board Certified Physician with current clinical practice of a minimum three to five years post residency experience in family medicine, internal medicine or emergency medicine available 24 hours a day, 7 days a week, every day of the year (24x7).

• If the caller is eligible to receive care within an MTF, the offeror shall provide 24HR appointing services and care coordination for participating MTFs.

• The offeror shall provide cancellation and/or rescheduling of MTF primary care medical appointments for participating MTFs as a service option for beneficiaries who are eligible to receive care within an MTF.

• As part of the OCONUS NAL operations, the offeror shall ensure effective communications with the Government. The offeror shall provide the following adjunct services: Reporting tools.

• As part of the OCONUS NAL, the offeror shall implement a process to notify participating MTFs when assigned beneficiaries have utilized OCONUS NAL services.

• As part of the OCONUS NAL, the offeror shall maintain overseas phone lines and ensure phone line outages meet current URAC standards.

• As part of the OCONUS NAL, the offeror shall establish a robust quality control plan, will routinely monitor and update as indicated.

1(a) Technical Approach/Capability: The offeror shall submit a written approach to effectively describe and demonstrate its clear understanding of the tasks, technical approach to accomplishing the required results, experience, and capabilities to achieve objectives of the support to the Defense Health Agency (DHA) OCONUS NAL, as addressed in the PWS. Offerors should describe any techniques, methods, and actions that will be used by the offeror to mitigate the risk(s) identified by the offeror and provide an explanation of whether the techniques, methods and actions identified for risk mitigation have been successfully used by the offeror.

1(b) Transition: The offeror’s Incoming Transition Plan shall be i) achievable, ii) discuss the offeror’s approach to taking ownership of the process currently underway, iii) take custody of configuration control documents, and iv) take physical responsibility of all government furnished equipment and any facilities.

You are to provide a plan for thirty (30) days of incoming transition from contract to contract. This plan is to be submitted as part of your non-cost/price proposal (subject to applicable overall non-cost/price proposal page limits).

This transition plan shall include:

• Process to obtain RMF in coordination with the DHA Information Assurance Office.

• Process, including POA&M, to obtain Interim Authorization to Operate (JATO).

• Coordination with Government representatives (DHA).

• Process to ensure Health Insurance Portability and Accountability Act (HIPAA) regulation compliance.

• Personnel data system training, certifications and security clearances.

• Review, evaluation and transition of current support services, to include offeror establishment/maintaining of toll-free dedicated telephone lines and numbers, including international toll-free lines and numbers to service the OCONUS NAL regions within established timeframes.

• Transition of historic data to new offeror system.

• Government-approved training and certification process.

• Transfer of hardware warranties and software licenses.

• Transfer of all System tool documentation to include, at a minimum: user manuals, system administration manuals, training materials, disaster recovery manual, requirements traceability matrix, configuration control documents and all other documents required to operate, maintain and administer systems and tools.

• Transfer of compiled and un-compiled source code, to include all versions, maintenance update and patches.

• Orientation phase and program to introduce Government personnel, programs, and users to the offeror’s team, tool, methodologies, and business processes.

• Distribution of the offeror purchased government owned assets, including facilities, equipment, furniture, phone lines, computer equipment, etc.

• Transfer of Government Furnished Equipment (GFE) and Government Furnished Information (GFI) and GFE inventory management assistance.

• Applicable DHA briefing and personnel in-processing procedures.

• Coordinate with the Government to issue and account for government keys, ID/access card, and security codes.

FACTOR 2: PERSONNEL/MANAGEMENT APPROACH:

Minimum experience for this procurement includes:

• The offeror shall provide sufficient management to ensure that this task is performed efficiently, accurately, on time, and in compliance with the requirements of this document specifically, the offeror shall designate a single manager to oversee this task and supervise staff assigned to this task.

• Nurses shall maintain current licensure in the United States as a Registered Nurse (RN) with a minimum of three years recent experience.

2(a) Staffing Approach: The offeror shall describe its proposed staffing approach, including the experience and availability of technical specialists proposed to perform required work. The offeror shall submit resumes for staff proposed. Resumes are limited to three (3) pages for the person proposed and shall describe the individual’s specific experience as it relates to the requirements outlined in the PWS.

The resumes shall clearly identify how previous responsibilities and accomplishments relate to the work described in the PWS. The resumes shall provide a narrative explanation of technical relevancy for each project and provide the dates of involvement for each project supported. The resume shall also identify all formal education (e.g., college, training courses, etc.), the dates attended, and degrees or certifications earned. The offeror shall also identify the anticipated start date for all contingent hires.

In addition, the offeror shall address professional capability and experience of the Project Manager. The Project Manager shall be the individual bearing primary responsibility for program management and technical aspects of contract performance. The proposal shall include the experience of your Project Manager and the percentage of time this person will devote to this effort, as well as the expertise with programs of this nature.

2(b) Management Approach: The offeror shall describe its corporate experience. The offeror shall address its history, organization, qualifications, and work experience as they relate to the performance requirements of the Request for Proposal (RFP), and, any additional information the offeror considers relevant to the requirements of the RFP. The offeror shall describe directly or indirectly related experience to the requirements of this RFP. Offerors providing similar or indirectly related experience should provide the relevance of the experience to the requirements of the RFP. The offeror shall describe its overall workload management plan for the effort. The plan shall include a discussion as to how the offeror will ensure quality of deliverables (e.g., what internal performance metrics they will use), describe how the offeror will approach various base technical requirements specified in the PWS, including the development of deliverables. Offerors shall include, as an attachment to their non-cost/price proposal, a draft Program Management Plan (PMP). The draft PMP shall document how the offeror will meet and comply with the requirements established in the PWS.