HSTS07-11-R-00011 Amendment 2.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION

NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO.

IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

Robert P. Kirzow

The purpose of Amendment 0002 is to implement changes to PII requirements. All substantive changes (non-grammatical) within Amendment 0002 are highlighted in yellow for easy identification.

US DEPARTMENT OF HOMELAND SECURITY

TRANSPORTATION SECURITY ADMINISTRATION

OFFICE OF LAW ENFORCEMENT

CONTRACTS AND PROCUREMENT DIVISION

EGG HARBOR TOWNSHIP, NJ 08234

SAME AS BLOCK 6

21-11-FMPOP0001

HSTS07-11-R-00011

1 58

07/19/2011

07/05/2011

07/19/2011

HSTS07-11-R-00011/Critical Incident Solicitation

PPAARRTT II –– TTHHEE SSCCHHEEDDUULLEE

SSEECCTTIIOONN BB –– SSUUPPPPLLIIEESS OORR SSEERRVVIICCEESS AANNDD PPRRIICCEE // CCOOSSTT

BB..11 – SSUUPPPPLLIIEESS//SSEERRVVIICCEESS PPRRIICCIINNGG SSCCHHEEDDUULLEE ((IINNCCLLUUDDEESS FFOOBB DDEESSTTIINNAATTIIOONN CCHHAARRGGEE))

CLIN/

SLIN Description

Maximum Quantity

Unit Price (Firm Fixed Price)

Extended Price

YEAR 1

Critical Incident Response & Debriefing Services - Price based on a daily rate. 6 See Note 1

0002 Training Courses

0002A Critical Incident Stress Management (CISM) Basic Training - Price based on per course conducted. See Note 1 below. 1 $

0002B CISM Advanced Training - Price based on per course conducted. See Note 1 below. 1 $

0002C Peer Support Training - Price based on per course conducted.

See Note 1 below. 1 $

0002D Suicide Prevention/Intervention/Postvention Training - Price based on per course conducted. See Note 1 below. 1 $

0002E CISM Trainer Refresher Course - Price based on per course conducted. See Note 1 below. 1 $

0003 Emergency Call Center - Price based on an annual rate. 1 $

Field Office Training - Price based on a hourly rate. See Note 1 below. 352 $

Monthly Performance Report - Price based on an annual rate (12 reports) 1 $

Training Evaluations - Not Separately Priced (NSP) - Included in the course's cost NSP

0007 Operations Manual 1 $

Year 1 Total Extended Price $

YEAR 2

Critical Incident Response & Debriefing Services - Price based on a daily rate. 6 See Note 1

1002 Training Courses

1002A CISM Basic Training - Price based on per course conducted.

See Note 1 below. 1 $

1002B CISM Advanced Training - Price based on per course conducted. See Note 1 below. 1 $

1002C Peer Support Training - Price based on per course conducted.

See Note 1 below. 1 $

1002D Suicide Prevention/Intervention/Postvention Training - Price based on per course conducted. See Note 1 below. 1 $

1002E CISM Trainer Refresher Course - Price based on per course conducted. See Note 1 below. 1 $

1003 Emergency Call Center - Price based on an annual rate. 1 $

Field Office Training - Price based on a hourly rate. See Note 1 below. 352 $

Monthly Performance Report - Price based on an annual rate (12 reports) 1 $

1006 Training Evaluations - NSP - Included in the course's cost NSP

Year 2 Total Extended Price $

YEAR 3

Critical Incident Response & Debriefing Services - Price based on a daily rate. 6 See Note 1

2002 Training Courses

2002A CISM Basic Training - Price based on per course conducted.

See Note 1 below. 1 $

2002B CISM Advanced Training - Price based on per course conducted. See Note 1 below. 1 $

2002C Peer Support Training - Price based on per course conducted.

See Note 1 below. 1 $

2002D Suicide Prevention/Intervention/Postvention Training - Price based on per course conducted. See Note 1 below. 1 $

2002E CISM Trainer Refresher Course - Price based on per course conducted. See Note 1 below. 1 $

2003 Emergency Call Center - Price based on an annual rate. 1 $

Field Office Training - Price based on a hourly rate. See Note 1 below. 352 $

Monthly Performance Report - Price based on an annual rate (12 reports) 1 $

2006 Training Evaluations - NSP - Included in the course's cost NSP

Year 3 Total Extended Price $

YEAR 4

Critical Incident Response & Debriefing Services - Price based on a daily rate. 6 See Note 1

3002 Training Courses

3002A CISM Basic Training - Price based on per course conducted.

See Note 1 below. 1 $

3002B CISM Advanced Training - Price based on per course conducted. See Note 1 below. 1 $

3002C Peer Support Training - Price based on per course conducted.

See Note 1 below. 1 $

3002D Suicide Prevention/Intervention/Postvention Training - Price based on per course conducted. See Note 1 below. 1 $

3002E CISM Trainer Refresher Course - Price based on per course conducted. See Note 1 below. 1 $

3003 Emergency Call Center - Price based on an annual rate. 1 $

Field Office Training - Price based on a hourly rate. See Note 1 below. 352 $

Monthly Performance Report - Price based on an annual rate (12 reports) 1 $

3006 Training Evaluations - NSP - Included in the course's cost NSP

Year 4 Total Extended Price $

YEAR 5

Critical Incident Response & Debriefing Services - Price based on a daily rate. 6 See Note 1

4002 Training Courses

4002A CISM Basic Training - Price based on per course conducted.

See Note 1 below. 1 $

4002B CISM Advanced Training - Price based on per course conducted. See Note 1 below. 1 $

4002C Peer Support Training - Price based on per course conducted.

See Note 1 below. 1 $

4002D Suicide Prevention/Intervention/Postvention Training - Price based on per course conducted. See Note 1 below. 1 $

4002E CISM Trainer Refresher Course - Price based on per course conducted. See Note 1 below. 1 $

4003 Emergency Call Center - Price based on an annual rate. 1 $

Field Office Training - Price based on a hourly rate. See Note 1 below. 352 $

Monthly Performance Report - Price based on an annual rate (12 reports) 1 $

4006 Training Evaluations - NSP - Included in the course's cost NSP

Year 5 Total Extended Price $

Total Extended Price For All Five Years $

Note 1: Prices for CLINs 0001, 1001, 2001, 3001, and 4001 will be derived from the maximum daily rates identified in Attachment 1 as specified by the requirements of each specific order. All prices are all inclusive of all costs to include, but not limited to, any required travel, course materials, or per diem.

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The following minimum and maximum ordering obligations are anticipated for contract award under this solicitation/contract:

Minimum Ordering Obligation: $120,000.00 Maximum Ordering Obligation: $2,500,000.00

The government has no obligation to issue delivery orders (DO) to the contractor beyond the minimum ordering obligation specified above. The minimum ordering obligation may be met through any combination of Delivery Orders during the base year of this contract.

The terms, conditions, clauses and provisions contained in this solicitation/contract shall be applicable to the contract and DOs issued under this contract, unless otherwise specified by an individual DO. The terms and conditions provided within this document are intended to cover the various situations, which may occur during performance. Other terms and conditions may be specified in a DO that is applicable only to that particular DO, depending on the circumstances.

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This is a five-year, firm fixed price, indefinite delivery/indefinite quantity (IDIQ) type contract.

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SECTION I: Objective & Scope

Services Needed: The purpose of this contract is to provide Critical Incident response and debriefing, and training services to the employees of the Department of Homeland Security (DHS), Transportation Security Administration (TSA) Office of Law Enforcement (OLE) / Federal Air Marshal Service (FAMS) and their families. The Contractor shall provide service delivery for all FAMS employees and their families located throughout the United States.

Scope: The Contractor shall develop and provide critical incident debriefing, training and response services including, but not limited to, the following:

A. Critical Incident Response and Debriefing Services B. Field Office Training C. Critical Incident Stress Management (CISM) Training and Suicide Prevention/

Intervention/Postvention Training D. Emergency Call Center

SECTION II: Background

The Critical Incident Response Program (CIRP) coordinates and provides employee support services and deploys CIRP teams to respond to traumatic critical incidents. The CIRP is compromised of trained and certified OLE/FAMS employees (i.e., peer supporters) who provide support services and information/direction to employees to help them cope with stressors and traumatic incidents. A certified peer supporter is not a licensed clinician or therapist. The program also uses CIRP teams, which are comprised of trained and certified collateral duty OLE/FAMS employees who are deployed to respond to traumatic critical incidents according to the unique circumstances of the situation. The CIRP interfaces with other TSA and DHS assets through participation in high-level task forces and advisory councils to help employees, managers, and organizations meet life challenges and remain healthy, engaged, and productive. OLE/FAMS seeks to expand its employee support services by acquiring contractor-provided professional critical incident response and debriefing services, training courses and an emergency call center. The services provided under this contract are not intended to replace those provided under the Federal Occupational Health (FOH) Employee Assistance Program (EAP). Instead, these services are designed to provide an initial source of assistance, designed specifically for the FAMS, by providing immediate, non-evaluative services by mental health professionals.

SECTION III: Basic Requirements

The Contractor shall identify and/or hire personnel possessing the professional expertise to operate, administer, and manage the contract, meeting all requirements set forth in this Statement of Objectives (SOO).

A. Critical Incident Response and Debriefing Services:

The Contractor shall provide on-site qualified professional mental health critical incident services, which will include debriefings, consultations and/or management briefings with affected personnel, management and/or families. The services shall be tailored to law enforcement officers and will be provided using a network of qualified mental health professionals with specialized experience in a law enforcement environment. No Personally Identifiable Information (PII) will be generated, collected, or stored for Critical Incident Response and Debriefing Service.

The mental health professionals shall have extensive experience with law enforcement officer critical incident response and debriefing, as demonstrated by an advanced degree in a mental health discipline and a minimum of 5 years of critical incident and debriefing experience with law enforcement personnel. The mental health professionals shall adhere to professional standards and best practices in law enforcement critical incident response identified by organizations such as the International Association of Chiefs of Police (IACP)and/or International Critical Incident Stress Foundation (ICISF).

At least one mental health professional shall be located within 100 miles of the following major cities;

Atlanta, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Dallas, Denver, Detroit, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, New York, Newark, Orlando, Philadelphia, Phoenix, Pittsburg, San Francisco, Seattle, and shall be available 24 hours a day, 7 days a week for immediate intervention for OLE/FAMS staff who have been identified as being in crisis by the Supervisory Air Marshal in Charge (SAC) of the CIRP and/or the SAC of the Medical Programs Division. The Contractor shall ensure that a mental health professional is on-site within 48 hours of request from the Contracting Officer, CIRP SAC, Contracting Officer’s Technical Representative (COTR), or other individual designated by the Contracting Officer.

OLE/FAMS estimates the annual number of critical incidents requiring a response to be at least six. Since it is impossible to predict the exact number of potential incidents, the Contractor shall have the ability/flexibility to provide services for additional critical incidents. The duration of each debriefing and consultation is expected to vary according to the requirements of each critical incident.

B. Field Office Training:

At the request of the FAM Contracting Officer, the Contractor shall provide up to 16 hours (per facility) annually of training at Government facilities, to be delivered by mental health professionals with specialized experience in a law enforcement environment to OLE/FAMS staff located at the following major cities; Atlanta, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Dallas, Denver, Detroit, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, New York, Newark, Orlando, Philadelphia, Phoenix, Pittsburg, San Francisco, Seattle. This training will be provided in blocks or modules of one hour to four hours duration throughout the year and at the request of and with coordination through the CIRP SAC, COTR or Field Office CIRP. This training can be “off-the-shelf” training not specifically designed for FAMs, and the purpose of the training is to 1) educate field office and training facility staff on critical incident and resiliency related topics such as stress management, coping strategies, etc. and 2) provide a forum for the Contractor’s network of law enforcement mental health professionals to become acquainted with OLE/FAMS personnel and develop relationships in the event of a future critical incident in the field offices/training facilities. The class sizes may vary greatly for each training session. While it is not anticipated that large quantities of handouts/workbooks would be necessary to conduct this training, the Government may, at the Contractor’s request, reproduce copies of handouts and/or workbooks for classes larger than 20 attendees. In these situations the contractor shall be responsible for providing the materials to be reproduced to the Government. The contractor shall provide this material with adequate lead time to allow for reproduction prior to the start of the training event. NOTE: The numbers of training days/sessions provided in this section are estimates to be used for planning purposes and shall not be considered contractual guarantees nor limits. No PII will be generated, collected, or stored for Field Office Training services.

C. CISM Training and Suicide Prevention/Intervention/Postvention Training:

The Contractor shall develop the following training courses and must be able to deliver any or all of them during the contract period as determined by the government. It is anticipated that the Contractor will be required to provide a minimum of 5 not to exceed 10 training days annually to approximately 100 to 130 law enforcement officers and/or supervisors of the Critical Incident Response Program, per class. The Government anticipates a minimum of one training session per year, not to exceed three, which will be conducted in the Washington, DC area. These training sessions should be designed to be delivered in 2-5 day blocks, and the topics listed below should be designed to be delivered in whole or blended together.

The SAC of the CIRP will inform the Contractor of projected training opportunities so that multiple training sessions can be scheduled consecutively and within the same week, if feasible. The Government will provide the facilities for the training; however, the contractor shall be responsible for providing all required training materials (e.g., textbooks). All of the following training courses shall be tailored to meet the specific needs of OLE/FAMS and the training platforms should meet the best practices identified by organizations such as the International Association of Chiefs of Police (IACP), American Psychological Association (APA) and International Critical Incident Stress Foundation (ICISF). NOTE: The numbers of training days/sessions provided in this section are estimate to be used for planning purposes and shall not be considered contractual guarantees nor limits. No PII will be generated, collected, or stored for CISM Training and Suicide Prevention/Intervention/Postvention Training services.

1. Peer Support Training – The Contractor shall develop and provide a “train-the-trainer” course that will prepare OLE/FAMS employees to train and certify other personnel as collateral duty Peer Support personnel who will, upon completion, be able to demonstrate strong interpersonal communication and listening skills and be able to identify the need for appropriate referrals.

2. CISM Basic Training – The Contractor shall develop and provide a course in Critical Incident

Stress Management (CISM) that will train and certify personnel in the entry-level of the Critical Incident Response Program. The course shall be based on an established methodology for utilizing peer support, mental health and chaplaincy in the response to critical incidents and include training modules such as basic group intervention and suicide awareness/prevention. As part of the course the contractor shall design behaviorally interactive simulated case studies and utilize experienced professional role players. Each case study shall be specifically and uniquely designed to deepen the student’s understanding of their role as a peer supporter when conducting critical incident stress management interventions. Each case study shall accurately portray the confidentiality concerns of mental health professionals and shall also present the realistic resistance that challenges law enforcement personnel in their effort to gain the cooperation of mental health professionals. The contractor shall use the stop-action psychodramatic behavioral simulation method to emphasize and integrate multidimensional traumatic stress critical incident interventions that have been specifically adapted for law enforcement.

Upon completion of the course, participants will have the knowledge and tools needed to provide group crisis interventions such as demobilizations, defusing’s and the Critical Incident Stress Debriefing (CISD) and be able to identify the need for appropriate follow-up services and referrals when needed.

3. CISM Advanced Training – The Contractor shall develop and provide a course in advanced

Critical Incident Stress Management (CISM) that will train and certify personnel with advanced experienced in the Critical Incident Response Program. The course shall be based on an established model of peer support that includes mental health and chaplain response to critical incidents, interactive behavioral simulations, and includes training modules such as advanced group intervention, line of duty deaths and notifications, etc. As part of the course the contractor shall design behaviorally interactive simulated case studies and utilize experienced professional role players. Each case study shall be specifically and uniquely designed to deepen the student’s understanding of their role as a peer supporter when conducting critical incident stress management interventions. Each case study shall accurately portray the confidentiality concerns of mental health professionals and shall also present the realistic resistance that challenges law enforcement personnel in their effort to gain the cooperation of mental health professionals. The contractor shall use the stop-action psychodramatic behavioral simulation method to emphasize and integrate multidimensional traumatic stress critical incident interventions that have been specifically adapted for law enforcement.

Upon completion participants will have the understanding of the concepts of enhanced group processes and be able to conduct CISDs and other CISM-related duties.

4. CISM Trainer Refresher Course – The Contractor shall develop and provide a refresher course for Critical Incident Response Program personnel who have previously completed CISM Advanced Training. The refresher course shall include a streamlined overview of topics addressed in CISM Advanced Training and significant changes and updates in the field of CISM.

5. Suicide Prevention/Intervention/Postvention Training – The Contractor shall develop and provide a “train-the-trainer” course that will prepare OLE/FAMS employees to train other personnel on suicide prevention, intervention, and postvention techniques. The course shall include training modules such as recognizing the warning signs of suicide, the “do’s” and “do not’s” of suicide intervention, how to offer hope, how to get help, and strategies for dealing with suicide survivors.

D. Emergency Call Center:

The contractor shall staff and operate an Emergency Call Center that will provide OLE/FAMS employees access 24 hours a day, 7 days a week as anonymous callers. The Emergency Call Center shall have a dedicated number for OLE/FAMS employees and shall include the capability for staff to utilize Short Message Service (SMS) and web chat as an alternative means of communication with call center staff. The call center shall be staffed to keep waiting time to less than one minute. The contractor shall have licensed mental health clinicians, with experience working with law enforcement personnel, available at all times to respond to all emergency and traumatic incident calls (i.e., those calls where it has been determined that an OLE/FAMS staff member is in crisis). While the licensed mental health clinician is not required to answer the phones at the call center, they must be able to respond within 15 minutes of the emergency or traumatic incident call. Additionally, the contractor shall be knowledgeable, or become knowledgeable, of the FOH EAP, OLE/FAMS Medical Programs Division and the services they provide. The contractor shall direct callers to contact EAP for issues that are not in an immediate crisis (e.g., traumatic, life threatening, etc.). The Emergency Call Center is not intended to replace EAP, but instead provide an alternative avenue of assistance for employees in immediate crisis.

Generally calls to the Emergency Call Center will occur as anonymous callers and, as such, the contractor cannot and shall not generate, collect, or store PII. However, when an anonymous employee/client caller has been clinically judged to be a danger to himself/herself or to others; where child, elder, or spouse abuse occurred, or in other instances where the reporting of information is required by a State then in such instances the contractor may collect and disclose PII in accordance with SOO Section V, Paragraph 1 (Confidentiality). This non consensual disclosure is authorized to the extent necessary to prevent an imminent crime, which directly threatens loss of life or serious bodily injury, or other criminal activity which is felonious in nature, involving an employee. In these limited instances, the contractor shall immediately notify local law enforcement authorities, and then notify the CIRP SAC. In the event that the CIRP SAC cannot be contacted the COTR shall be notified. In these rare instances where notifications must be made, the contractor shall only collect the minimum amount of PII determined to be necessary to adequately provide the notifications. At the completion of these notifications, the contractor shall destroy/dispose of any collected PII. The processes and procedures for this collection of PII shall be specifically detailed in the operations manual as required under SOO Section IV, Deliverables.

E. Other Services

During the period of performance of the contract there may be events or workforce/workplace changes that necessitate other critical incident related services. Therefore, the contractor must be flexible to accommodate change orders that implement these ad hoc services.

SECTION IV: Deliverables

1. The Contractor shall submit a comprehensive monthly status report detailing the activities performed under this contract. This report shall include a summary of services provided during the reporting period to include, at minimum but not be limited to:

A. Number of phone calls received by the Emergency Call Center B. Nature of phone calls received by the Emergency Call Center C. Number of employees trained and type of training conducted D. Summary of travel during the reporting period E. Detailed report of significant critical events occurring during the reporting period to include, at minimum, a description of the critical events, or other issues, the services provided to employees, future recommendation, etc. The contractor will prepare these reports providing only a high-level descriptor of all listed items. A report of critical events shall not include any PII or Sensitive Security Information (SSI).

F. Monthly Funding Summary, which details the obligation amounts for each task/Contract Line Item Number (CLIN), amount expended during reporting period, and outstanding balance of funds.

Deliverable Due Date: the 10th of each month for activity conducted during the previous month

2. The contractor shall prepare an operations manual that documents the processes and procedures for performing Critical Incident Response and Debriefing services and Emergency Call Center services. The manual shall detail the standard practices to be followed to ensure that the network of mental health professionals and call center staff are performing tasks in a consistent and reliable manner throughout the period of performance. In the event that the contractor updates or changes the processes and/or procedures for performing Critical Incident Response and Debriefing services and/or Emergency Call Center services, the operations manual shall be revised to reflect those changes at no additional cost to the Government. All revisions must be reviewed and approved by the Government.

Deliverable Due Date: The contractor shall submit a draft manual within 1 month after contract award. The Government will review and return comments within 15 days of submission of draft manual. The contractor shall not perform any Emergency Call Center or Critical Incident Response and Debriefing Services, unless specifically authorized by OLE/FAMS, while the manual is in draft form.

3. The Contractors shall conduct training evaluations following each training session to obtain feedback from students on the training. Results will be compiled by the Contractor and submitted to OLE/FAMS.

Deliverable Due Date: Within 10 days of the completion of each training course

SECTION V: Requirements for Handling Sensitive, Classified, and/or Proprietary Information

1. Confidentiality – The contractor is bound by statute and professional ethics to prevent the disclosure of information shared between employees/clients and contract and/or subcontract counselor(s) or other program officials without the express written consent of the employee/client, or as otherwise permitted by law. Confidentiality will not be maintained in those instances when the employee/client has been clinically judged to be a danger to himself/herself or to others; where child, elder, or spouse abuse has occurred, or in other instances where the reporting of information is required by a State. Non consensual disclosure is authorized to the extent necessary to prevent an imminent crime, which directly threatens loss of life or serious bodily injury, or other criminal activity which is felonious in nature, involving an employee.

2. Sensitive Security Information (SSI) – The requirements of this contract may require the contractor to possess or generate SSI. The contractor shall abide to all contract clauses pertaining to SSI. All efforts shall be made to minimize the possession or generation of SSI.

3. Personally Identifiable Information (PII) – Generally, the contractor shall not generate, collect, or store

PII. However, in accordance with SOO Section V, Paragraph 1 (Confidentiality), PII may be collected in instances when the employee/client has been clinically judged to be a danger to himself/herself or to others; where child, elder, or spouse abuse occurred, or in other instances where the reporting of information is required by a State. Non consensual disclosure is authorized to the extent necessary to prevent an imminent crime, which directly threatens loss of life or serious bodily injury, or other criminal activity which is felonious in nature, involving an employee. In these instances, the contractor shall immediately notify local law enforcement authorities, and then notify the CIRP SAC. In the event that the CIRP SAC cannot be contacted the COTR shall be notified. In these rare instances where notifications must be made, the contractor shall only collect the minimum amount of PII determined to be necessary to adequately provide the notifications. At the conclusion of the notifications, the contractor shall destroy/dispose of any collected PII. The processes and procedures for this collection of PII shall be specifically detailed in the operations manual as required under SOO Section IV, Deliverables.

4. Storage of Information - The contractor shall retain all deliverables generated during the performance of this contract in electronic Portable Data File (PDF) formats consistent with TSA’s requirements. The contractor must organize all deliverables in a manner that enables the deliverables to be easily and quickly located and accessed. Total data shall be provided to the Government at the end of the contract’s Period of Performance (PoP). Periodic requests for deliverables may be initiated by the Government throughout the PoP. The contractor shall provide the requested deliverables within one business day of the request.

SECTION VI: Period and Location of Performance

Performance Period: The resultant contract will be a five year Indefinite Delivery Indefinite Quantity (IDIQ) contract. Each task order will define the period of performance for each task.

Location of Performance: Performance may be required throughout the Continental United States (CONUS) and Alaska, Hawaii and Puerto Rico.

Travel Requirements: Travel frequency and location will be specific to each task order. All travel shall be in accordance with the Federal Travel Regulations (FTR). Except as specifically stated in writing by the Contracting Officer travel costs are not separately priced. A summary of all travel shall be provided in the monthly report. The summary shall include: names of individuals that travel, location of travel, duration of trip, and reason for travel.

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Delivery shall be in accordance with FAR 52.247-34, FOB Destination.

In the event the Government requires delivery of any item besides the deliverables identified within the Statement of Objectives (SOO) specific shipping directions will be provided by the Contracting Officer.

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The contractor is subject to the Inspection and Acceptance provisions within FAR 52.212-4 Contract Terms and Conditions – Commercial Items (Oct 2003) (February 2007) paragraph (a) Inspection/Acceptance. See Section I-52.212-4 Contract Terms and Conditions – Commercial Items.

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Period of Performance: The contract will be a five year IDIQ. Delivery/Task Orders may be placed between day of award through 1825 days.

FF..22 PPLLAACCEE OOFF PPEERRFFOORRMMAANNCCEE

The contractor shall perform the work under this contract at locations specified in the Statement of Objectives, and at such other locations as approved in writing by the Contracting Officer.

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Unless otherwise specified, all reports shall be Emailed to the following addresses: TBD

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GG..11 CCOONNTTRRAACCTTIINNGG OOFFFFIICCEERR ((CCOO))

The Contracting Officer is the only person authorized to make any changes, approve any changes in the requirements of this contract, issue orders, obligate funds and authorize the expenditure of funds, and notwithstanding any term contained elsewhere in this contract, such authority remains vested solely in the Contracting Officer. (For further information, the Contracting Officer is a federal government employee who is specifically authorized and appointed in writing under specified agency procedures and granted the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.) In the event, the Contractor makes any changes at the direction of any person other than the Contracting Officer, the change will be considered to have been without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof.

The following Primary Contracting Officer is assigned to this contract. Alternate Contracting Officers may be assigned:

TSA Contracting Officer:

NAME: Robert Kirzow

PHONE NUMBER: 609-813-3352

EMAIL: Robert.kirzow@dhs.gov

GG..22 CCOONNTTRRAACCTTIINNGG OOFFFFIICCEERR’’SS TTEECCHHNNIICCAALL RREEPPRREESSEENNTTAATTIIVVEE ((CCOOTTRR)) AANNDD

TTEECCHHNNIICCAALL MMOONNIITTOORRSS

G.2.1 The principle role of the COTR is to support the Contracting Officer in managing the contract. This is done through furnishing technical direction within the confines of the contract, monitoring performance, ensuring requirements are met within the terms of the contract, and maintaining a strong relationship with the Contracting Officer. As a team the Contracting Officer and COTR must ensure that program requirements are clearly communicated and that the agreement is performed to meet them. The principle role of the Technical Monitor (TM) is to support the COTR on all work orders, tasks, deliverables and actions that require immediate attention relating to the approved scope and obligated funding of the contract action.

G.2.2 The Contracting Officer hereby designates the individual(s) named below as the Contracting Officer's Technical Representative(s) and Technical Monitor(s). Such designations(s) shall specify the scope and limitations of the authority so delegated.

TSA COTRs:

NAME: TBD

PHONE NUMBER: TBD

EMAIL: TBD

G.2.3 The COTR(s) and TM(s) may be changed at any time by the Government without prior notice to the Contractor, but notification of the change, including the name and phone number of the successor COTR, will be promptly provided to the Contractor by the Contracting Officer in writing.

G.2.4 The responsibilities and limitations of the COTR are as follows:

• The COTR is responsible for the technical aspects of the project and technical liaison with the Contractor. The COTR is also responsible for the final inspection and acceptance of all reports and such other responsibilities as may be specified in the contract.

• The COTR may designate assistant COTR(s) to act for him/her by naming such assistant in writing and transmitting a copy of such designation through the Contracting Officer to the Contractor.

• The COTR will maintain communications with the Contractor and the Contracting Officer. The COTR must report any observed fraud, waste, or opportunities to improve performance of cost efficiency to the Contracting Officer.

• The COTR will immediately alert the Contracting Officer to any possible Contractor deficiencies or questionable practices so that corrections can be made before the problems become significant.

• The COTR is not authorized to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract’s price, terms or conditions. Any Contractor request for changes shall be referred to the Contracting Officer directly or through the COTR. No such changes shall be made without the expressed prior authorization of the Contracting Officer.

• The COTR is not authorized to direct the Contractor on how to perform the work.

• The COTR is not authorized to issue stop-work orders. The COTR may recommend the authorization by the Contracting Officer to issue a stop work order, but the Contracting Officer is the only official authorized to issue such order.

• The COTR is not authorized to discuss new proposed efforts or encourage the Contractor to perform additional efforts on an existing contract or order.

G.2.5 The responsibilities and limitations of the TM are as follows:

• Coordinating with the COTR on all work orders, task, deliverables and actions that require immediate attention relating to the approved scope and obligated funding of the contract action.

• Monitoring the Contractor’s performance in relation to the technical requirements of the assigned functional area of the contract to ensure that the Contractor’s performance is strictly within the contract’s scope and obligated funding.

• Ensuring that all recommended changes in any work under the contract are coordinated and submitted in writing to the COTR for consideration.

• Informing the COTR if the Contractor is not meeting performance, cost, schedule milestones.

• Performing technical reviews of the Contractor’s proposals as directed by the COTR.

• Performing acceptance of the Contractor’s deliverables as directed by the COTR.

• Reporting any threats to the health and safety of persons or potential for damage to Government property or critical national infrastructure which may result from the Contractor’s performance or failure to perform the contract’s requirements.

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(a) All OLE-FAMS Contracts and Procurement Division Contracting Officers are authorized to order against this contract. The Government reserves the right to issue unilateral orders.

(b) This contract is an Indefinite Delivery/Indefinite Quantity (IDIQ) contract based on fixed unit prices against which individual orders will be placed on a Firm Fixed Price basis. Delivery Orders will be issued in accordance with the terms and conditions of Section G.6 titled “Delivery Orders” below.

(c) All orders shall incorporate and be written in accordance with the terms and conditions of the basic contract. The total price for each order will be established at the time the Delivery Order is placed and based on the IDIQ contract prices in effect at the time such order is placed. The unit price for each Delivery Order shall be in accordance with the pricing schedule of the basic contract.

(d) The estimated quantity range shown in the schedule is an estimate of how the FAMS plan to order in accordance with this contract. The contractor shall not accept this range as an indication that a steady flow of work can be expected. The estimates or quantity ranges stated in the schedule are based upon the Government estimates.

(e) Accounting and Classification Funds are obligated by each Delivery Order, on a Standard Form

1449, not by the Contract itself.

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(a) Delivery Orders issued under this contact will contain the following information:

(1) Date of order;

(2) Contract number and Delivery Order number;

(3) CLIN and contract price;

(4) Delivery statements of work;

(5) Required Delivery Schedule;

(6) “Ship to” location;

(7) Accounting and appropriation data; and

(8) Any other pertinent information;

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(a) Background: The Transportation Security Administration (TSA) partners with the United States Coast Guard Finance Center for financial services in support of TSA operations, including the payment of contractor invoices. Therefore, all contractor invoices must be submitted to, and will be paid by, the U.S. Coast Guard Finance Center (FinCen).

(b) Invoice Submission Method: Invoices may be submitted via facsimile, U.S. Mail, or email. Contractors shall utilize ONLY ONE method per invoice submission. The submission information for each of the methods is as follows in order of preference:

1) Facsimile number is: 757-413-7314

The facsimile number listed above shall be used by contractors for ORIGINAL invoice submission only. If facsimile submission is utilized, contractors shall not submit hard copies of invoices via the U.S. mail. It is the responsibility of the contractor to verify that invoices are received, regardless of the method of submission used. Contractors may inquire regarding the receipt of invoices by contacting the U.S. Coast Guard Finance Center via the methods listed in subparagraph (d) of this clause.

2) U.S. Mail:

United States Coast Guard Finance Center TSA Commercial Invoices P.O. Box 4111 Chesapeake, VA 23327-4111

3) Email Invoices:

FIN-SMB-TSAInvoices@uscg.mil or www.fincen.uscg.mil

(c) Invoice Process: Upon receipt of contractor invoices, FinCen will electronically route invoices to the appropriate TSA Contracting Officer’s Technical Representative and/or Contracting Officer for review and approval. Upon approval, the TSA will electronically route the invoices back to FinCen. Upon receipt of certified invoices from an Authorized Certifying Official, FinCen will initiate payment of the invoices.

Note for discounts offered:

Discounts on invoices. If desired, the Contractor should offer discounts directly upon the invoice submitted, clearly specifying the terms of the discount. Contractors can structure discounted amounts for payment for any time period less than the usual thirty day payment period specified under Prompt Payment requirements;

however the Contractor should not structure terms for payment of net amounts invoiced any sooner than the standard period required under FAR Subpart 32.9 regarding prompt payments for the specified deliverables under contract.

Discounts offered after invoice submission. If the Contractor should wish to offer a discount on a specific invoice after its submission for payment, the Contractor should submit a letter to the Finance Center identifying the specific invoice for which a discount is offered and specify the exact terms of the discount offered and what time period the Government should make payment by in order to receive the discount. The Contractor should clearly indicate the contract number, invoice number and date, and the specific terms of the discount offered. Contractors should not structure terms for net amount payments any sooner than the standard period required under FAR Subpart 32.9 regarding prompt payments for the specified deliverables under contract.

(d) Payment Status: Contractors may inquire on the payment status of an invoice by any of the following means:

(1) Via the internet: https://www.fincen.uscg.mil

Contacting the FinCen Customer Service Section via telephone at 1-800-564-5504 or (757) 523-6940 (Voice Option #1). The hours of operation for the Customer Service line are 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. However, the Customer Service line has a voice-mail feature that is available 24 hours per day, 7 days per week.

(2) Via the Payment Inquiry Form: https://www.fincen.uscg.mil/secure/payment.htm

(e) Invoice Elements: Invoices will automatically be rejected if the information required in subparagraph (a)

(2) of the Prompt Payment Clause, contained in this Section of the Contract, including EFT banking information, Taxpayer Identification Number (TIN), and DUNS number are not included in the invoice. All invoices must clearly correlate invoiced amounts to the corresponding contract line item number and funding citation. The Contractor shall work with the Government to mutually refine the format, content and method of delivery for all invoice submissions during the performance of the Contract.

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(f) Supplemental Invoice Documentation: Contractors shall submit all supplemental invoice documentation (e.g. copies of subcontractor invoices, travel vouchers, etc) necessary to approve an invoice along with the original invoice. The Contractor invoice must contain the information stated in the Prompt Payment Clause in order to be received and processed by FinCen. Supplemental invoice documentation required for review and approval of invoices may, at the written direction of the Contracting Officer, be submitted directly to either the Contracting Officer, or the Contracting Officer’s Technical Representative. Note for “time-and-material” type contracts: The Contractor must submit the following statement with each invoice for labor hours invoiced under a “time-and-materials” type contract, order, or contract line item: “The Contractor hereby certifies in accordance with paragraph (c) of FAR 52.232-7, that each labor hour has been performed by an employee (prime or subcontractor) who meets the contract’s specified requirements for the labor category invoiced.”

(g) Additional Invoice Preparation Instructions for Software Development and/or Hardware. The Contractor shall clearly include a separate breakdown (by CLIN) for any software development activities (labor costs, subcontractor costs, etc) in accordance with Federal Accounting Standards Advisory Board Statement of Federal Financial Accounting Standards Number 10 (Preliminary design costs, Development costs and post implementation costs) and cite payment terms. The contractor shall provide make and model descriptions as well as serial numbers for purchases of hardware and software (where applicable.)

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SECTION H – SPECIAL CONTRACTING REQUIREMENTS

HH..11 PPOOSSTT AAWWAARRDD CCOONNFFEERREENNCCEE

Contractor shall attend a Post-Award Conference. The Contractor will be notified of the exact time and location of the conference not later than seven calendar days prior to the scheduled date of the conference.

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(a) The Contractor shall not use or allow to be used any aspect of this contract for publicity, unless authorized to do so in writing by the Contracting Officer.

(b) “Publicity” means, but is not limited to, advertising (e.g. trade magazines, newspapers, Internet, radio, television etc.), communications with the media, or marketing. It is further understood that this obligation shall not expire upon completion or termination of this contract, but will continue indefinitely.

(c) The Contractor shall obtain prior written approval from the Contracting Officer for any and all publicity or press releases made in connection with this contract and the Contractor’s performance thereof.

(d) The Contractor shall include the substance of this clause in each subcontract issued under this contract.

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(a) The effort to be performed by this contract may require access and protection of sensitive information and data. The contractor shall ensure that all appropriate security and protection actions are taken, including providing cleared personnel and procedures, consistent with the TSA security requirements.

(b) The contractor shall comply with the following TSA Management Directives and any updates, as applicable:

1. TSA Management Directive No. 2800.3, “Control of Secure Terminal Equipment (STE) Telephones.”

2. TSA Management Directive No. 2800.31, “Control of Integrated Services Telephone…