HSHQEH-14-R-00007_Posted.pdf

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

OPO/FPS/EACCG/HQ/NC

Philadelphia PA 19106

701 Market Street, Suite 3200 Ofc of Procurement Operations - FPS U.S. Dept. of Homeland Security NPPD/FPS/East CCG/HQ-Natl Contracts

CODE 16. ADMINISTERED BYCODE

X

X

X

334210

SIZE STANDARD:

% FOR:SET ASIDE:UNRESTRICTED OROPO/FPS/EACCG/HQ/NC

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

08/01/2014 1700 ET

07/01/2014

215-521-3113MargaretMary CoxMarvel (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

HSHQEH-14-R-00007

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 85 192114PHQMEGP7002OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

Attn: Margie Cox Marvel

TELEPHONE NO.

17a. CONTRACTOR/

15. DELIVER TO

Philadelphia PA 19106 701 Market Street, Suite 3200 Office of Procurement Operations Federal Protective Service U.S. Dept. of Homeland Security

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

1,000

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULE

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

8(A)

NPPD/FPS/East CCG/HQ-Natl Contracts

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

This requirement is for the installation, training and maintenance of four (4) Telephone and Voice Recorder Systems at the MegaCenters in accordance with the attached Statement of Work.

The Government intends to award a Firm Fixed Price Contract from this solicitation utilizing FAR Part 12 procedures.

List of Documents:

-Standard Form 1449

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

XX

DATED

Gregory Blaszko

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT: REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 2/2012) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

-Section C, D, & E

-Attachment 1: Past Project Form

-Attachment 2: Past Performance Questionnaire

-Attachment 3: DHS Form 11000-6 Non-Disclosure

Agreement

Proposals shall be delivered to:

Department of Homeland Security

Federal Protective Services

701 Market Street

Suite 3200

Philadelphia, PA 19106

Attn: Margie Cox Marvel

Proposals shall be valid for a period of 120 days.

Using the Standard Form 1449, the Contractor must submit unit prices and extended prices (i.e. Unit

Price x Estimated Quantity) for every Contract

Line Item listed (including the 6 month option available under FAR 52.217-8) in the Request for

Proposal (RFP). The Contractor must also provide a Total Estimated Price for all Contract Line

Items (i.e. the sum of all line items listed on page # 3 and 4 of the RFP). Contractors submitting partial pricing information shall be ineligible for award. The unit price prevails if a discrepancy exists between the unit price and

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

85 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 85

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

HSHQEH-14-R-00007

the extended price.

Questions related to the this solicitation shall be directed to Margie Cox Marvel via e-mail at margaretmary.coxmarvel@hq.dhs.gov no later than 4:00 p.m. Eastern Standard Time on July 17, 2014.

All questions received from Offerors will be consolidated and the questions and answers will be posted on FedBizOps.

DO/DPAS Rating: NONE

0001 Installation and Training of Four (4) Telephone 1 LO and Voice Recorder Systems at the MegaCenters in accordance with the Section 2 of the Statement of Work Product/Service Code: D304 Product/Service Description: IT AND TELECOM-

TELECOMMUNICATIONS AND TRANSMISSION

Period of Performance: 09/08/2014 to 10/31/2014

0002 Base Year - Maintenance Service Requirements in 12 MO accordance with Section 2.4 of the Statement of Work Product/Service Code: D304 Product/Service Description: IT AND TELECOM-

TELECOMMUNICATIONS AND TRANSMISSION

Period of Performance: 11/01/2014 to 10/31/2015

2001 Option Year One - Maintenance Service 12 MO Requirements in accordance with Section 2.4 of the Statement of Work Product/Service Code: D304 Product/Service Description: IT AND TELECOM-

TELECOMMUNICATIONS AND TRANSMISSION

Period of Performance: 11/01/2015 to 10/31/2016

2002 Option Year Two - Maintenance Service 12 MO Requirements in accordance with Section 2.4 of the Statement of Work Product/Service Code: D304 Product/Service Description: IT AND TELECOM-

TELECOMMUNICATIONS AND TRANSMISSION

Period of Performance: 11/01/2016 to 10/31/2017 Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

4 85

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

HSHQEH-14-R-00007

2003 Option Year Three - Maintenance Service 12 MO Requirements in accordance with Section 2.4 of the Statement of Work (Option Line Item) Product/Service Code: D304 Product/Service Description: IT AND TELECOM-

TELECOMMUNICATIONS AND TRANSMISSION

Period of Performance: 11/01/2017 to 10/31/2018

2004 Option Year Four - Maintenance Service 12 MO Requirements in accordance with Section 2.4 of the Statement of Work (Option Line Item) Product/Service Code: D304 Product/Service Description: IT AND TELECOM-

TELECOMMUNICATIONS AND TRANSMISSION

Period of Performance: 11/01/2018 to 10/31/2019

2005 Option Year for FAR 52.217-8 - Maintenance 6 MO Service Requirements in accordance with Section

2.4 of the Statement of Work (Option Line Item) Product/Service Code: D304 Product/Service Description: IT AND TELECOM-

TELECOMMUNICATIONS AND TRANSMISSION

Period of Performance: 11/01/2019 to 05/31/2020

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

mcox ma Typewritten Text Total Pricing mcox ma Typewritten Text mcox ma Typewritten Text mcox ma Typewritten Text

DEPARTMENT OF HOMELAND SECURITY (DHS)

NATIONAL PROTECTION AND PROGRAMS DIRECTORATE (NPPD)

FEDERAL PROTECTIVE SERVICE (FPS)

STATEMENT OF WORK (SOW)

FOR

Telephone and Voice Recorder System for the four (4) FPS MegaCenters and

Maintenance

GENERAL

1.0 BACKGROUND

The Federal Protective Service (FPS) has a need for the design, engineer, furnish, installation, and maintenance of new networked telephone and voice recording systems to replace the legacy systems located at its four (4) MegaCenters. The FPS MegaCenters, similar to emergency 911 dispatch centers – located in Battle Creek, Michigan, Denver, Colorado, Philadelphia, Pennsylvania, and Suitland, Maryland – are in operation 24 hours a day, 7 days a week (24x7). The MegaCenters monitor closed circuit televisions (CCTVs), answer emergency and non-emergency calls, and dispatch appropriate resources to federal facilities nationwide.

Denver MegaCenter

• Dispatch is contacted via the 911 lines and admin on Direct Inward Dialing (DID) lines

• Receives an average of 35,000 calls per month

• 64 Radio resources 32 phones lines (Requires room for future growth) to be recorded

• The system must have the capacity to support:

• Approximately 60 call taker positions

• Approximately 40 administrative positions

• 10 logging recorder playback positions

Philadelphia MegaCenter

• Dispatch has a set of local numbers that are used within the current system. Toll free services are directed to the locals.

• Receives an average of 214,291 calls per month

• 50 Radio resources and 14 phone lines (Requires room for future growth) to be recorded

• The system must have the capacity to support:

• Approximately 14 call taker positions

• Approximately 50 administrative positions

• 14 logging recorder playback positions

HSHQEH-14-R-00007 Page 5 of 85

Battle Creek MegaCenter

• Dispatch is reached via a toll free number or direct numbers

• Receives an average of 47,000 calls per month

• 30 Radio resources and 52 phone lines (Requires room for future growth) to be recorded

• The system must have the capacity to support:

• Approximately 12 call taker positions

• Approximately 26 administrative positions

• 12 logging recorder playback positions

Suitland MegaCenter

• Dispatch is reached via a direct number

• Receives an average of 145,000 calls per month

• 50 Radio resources and 25 phone lines (Requires room for future growth) to be recorded

• The system must have the capacity to support:

• Approximately 45 call taker positions

• Approximately 30 administrative positions

• 10 logging recorder playback positions

2.0 SPECIFIC REQUIREMENTS/TASKS

FPS will have a site visit to the Philadelphia MegaCenter on July 15, 2014 at 10:00 a.m.. All interested contractors are invited to attend. This will be the only site visit conducted for this requirement. The Contractor may visit the site to make necessary inspections, measurements, and become familiar with the requirements prior to submitting a proposal. Request for attendance to the site visit shall be sent to the Contract Specialist – Margie Cox Marvel at margaretmary.coxmarvel@hq.dhs.gov.

Request should include the Company Name, Company Representative’s Name, email address and cell phone number.

The Contractor shall recommend a Digital or Voice over Internet Protocol (VoIP) telephone solution and voice recording system that meets or exceeds the current MegaCenters’ requirements. While the Digital or Voice over Internet Protocol (VoIP) will meet the Government’s minimum requirements, the VoIP is preferred. The recommended solutions shall be fully redundant, simultaneously interconnected between all four (4) MegaCenters. The Philadelphia MegaCenter will be the Master call manager site. The telephone and voice recording system shall have features common to an emergency 911 Public Safety Answering Point (PSAP). The Contractor shall provide only new Original Equipment Manufacturer (OEM) equipment under this contract. Refurbished or used equipment is not acceptable. The Contractor shall retrieve all current voice recording and archive files from all four replaced systems. The new recording system shall have the capability to migrate, record, and store archive files.

2.1 TELEPHONE SYSTEM REQUIREMENTS

HSHQEH-14-R-00007 Page 6 of 85 mailto:margaretmary.coxmarvel@hq.dhs.gov

The current telephone systems for each MegaCenter are listed as follows:

Example: Digital Sets Current / Future Growth

Denver MegaCenter – Nortel Option 11

Digital Sets 80 / 160 Door Phone 1 / 3 Analog Devices 156 / 160 T1s 2 / 4

Philadelphia MegaCenter – Meridian1 Digital Sets 85 / 160 Door Phone 4 / 6 Analog Devices 112 / 160 T1s 3 / 4

Battle Creek MegaCenter – Nortel Norstar Compact ICS 4.0 Digital Sets 78 / 160 (Door Phones, Analog Devices, and T1s do not apply to Battle Creek)

Suitland MegaCenter – Avaya S8720 Digital Sets 57 / 160 Door Phones 4 / 6 Analog Devices 15 / 160 T1s 4 / 4

The new telephone system shall have the following capabilities:

• Fully redundant system with the ability to utilize a minimum of two (2) T1 Direct Inward Dialing (DID) Primary Rate Interface (PRI) circuits and Session Initiation Protocol (SIP) in each MegaCenter

• Ability to accept calls regardless of network of origin such as Public Switched Telephone Network (PSTN), VoIP, and Voice over Instant Messaging (VoIM)

• Route all dispatch calls through a “Call Taker” at given times

• Shall be enhance call-taker capable with Dispatcher and Supervisor features and functionality

• Expand telephony capabilities with MegaCenter growth in personnel and call volume (e.g. growth from the current T1 circuit to additional T1 in the future)

• Compatibility with Telecommunications Device for the Deaf (TDD), Teletypewriter (TTY), and Video Relay Service (VRS) o With Visual and Audible signal o Onscreen Interface via typed text

• Door Phones (Security) o Video

HSHQEH-14-R-00007 Page 7 of 85

• Compatibility to interface and record Motorola Centracom Gold Elite Communications network o One (1) headset for both systems o Ability to upgrade communications network in future

• Retain phone\radio interface

• Capable of sending and receiving SMS\MMS messages, videos, and digital pictures o Programmable SMS\MMS ID for Outgoing messages

• Ensure social media communication capable for informational and communication purposes.

• One (1) touch speed dial capabilities

• Transfer Calls o Transfer and Forward 4 digit dialing (Between MegaCenters and Local)

• Forward to other phones in/out of call group

• Forward to internal and external telephones

• Place Calls on Hold o User display to show all calls on hold with each caller’s wait-time o Programmable System Attendant

• Teleconferencing\Conference Calling o Built in Conference Bridge to support a minimum of 20 users o Designated dial in number o Ability to conference call through internal dialing

• Voicemail o Programmable

• Accounts

• Reports o Remote dial in access

• Administration

• Message Retrieval

• Interact with User Workstation o Dial telephone numbers via a click of the mouse (Desktop

Application) o Radio communications interface (Headset usage)

• Integrated Global Database Directory o Store Emergency responder telephone numbers and Elevator telephone numbers o Modify contact profiles in the directory o Build and modify call groups

• Intercom Functionality o Able to work like a Public Address System (PA System)

• Programmable feature at user work stations o Able to have page groups

• Display a Call Log

HSHQEH-14-R-00007 Page 8 of 85 o Work station Call History o Includes the Call Back feature o Calls on Hold\Calls Waiting

• Incoming Call\Outgoing Call o Internal and external identification (Caller ID)

• Display: Telephone number, Contact Name, and Address o Where user is programmed into local database.

o Audible Notification

• Generated tone for callers to know of recorded calls

• Audible to remind of calls on HOLD o Central Visual Display (Quantity)

• Calls on Hold

• Calls in Queue

• Administrative Features o Program user accounts o User audits o View call frequency and duration o Usage\Error Reports o Must display “busy or free” status o Supervisor feature to monitor a call in process o System must have user login feature

• Different Notifications o Visual notification for incoming calls, callers on hold/waiting o Notifications for call priority (i.e. emergency vs. non-emergency) o Supervisory Functions o Ability to identify which console (dispatcher) is available and how to reach them

• Integrates with any Recording System o Integrate with the voice recording system requirements described in Section 2.2 o Integrate with all current recording system standards o Programmable Recorded Lines

• Headset o Wireless / Bluetooth “Hands Free” o Quantity 50 per MegaCenter; total 200 (Is this equivalent to what the Megacenters currently have?) If not, what justifies the plus or minus?

o Integrates directly into the physical telephone o Interoperable with telephone and radio systems o Noise canceling o Adjustable volume controls

• Interfaces with various Tier One and Tier Two Computer Aided Dispatch (CAD) system vendors

• Includes the required licenses for use

HSHQEH-14-R-00007 Page 9 of 85

2.2 VOICE RECORDER SYSTEM REQUIREMENTS

Each MegaCenter shall have the ability to select which digital and analog ports to record. Each selected port will be recorded by a primary and secondary recorder. A 30% growth factor needs to be added for each MegaCenter. Each telephone line or answering position must be recorded on a voice recorder system.

The current voice recorder systems for each MegaCenter are listed as follows:

Example: Ports Recorded Current

Denver MegaCenter – Dictaphone (Freedom) Digital Lines 32 Analog Lines 64

Philadelphia MegaCenter – Thales WordNet Series3 Digital Lines No Ability to Record Digital Analog Lines 88

Battle Creek MegaCenter – HigherGround (Praetorian) Fusion Series

7.7.2008.0110 S120

Digital Lines 55 Analog Lines 36

Suitland MegaCenter – Dictaphone (Freedom) Digital Lines 24 Analog Lines 24

The new voice recorder system shall have the following capabilities:

• Specifications

• Record digital, analog, and VoIP within the same chassis

• Expansion for future growth

• Retrieve all current voice recording and archive files from all four replaced systems

• Interfaces with the new telephone systems requirements

• Have the capability to migrate, record and store archive files

• Interfaces with any commercial off the shelf (COTS) CADDIS system

• Interfaces with Motorola Centracom Gold Elite Communications

Network including subscriber fleet XTS5000 and XTL5000, Motorola MCC 7500 IP, and Project 25 (P25) compliant systems.

o Capable of adapting to Internet Protocol (IP) based Dispatch Console Systems

• All cabling shall consist of Category 6 (CAT6) cables

• Equipment / Hardware

• Recorder modules shall be rack mountable for installation into a standard 19” equipment cabinet.

HSHQEH-14-R-00007 Page 10 of 85

• Power redundancy (hot swappable power supplies)

• Hard Drive Configuration o Redundant Array of Independent Disks (RAID) 5 o Minimum of 90,000 hours of online call storage

• External backup/archive server with RAID 5 and minimum of 800 gigabytes (GB) total storage

• Time Synchronization

• Recording module must be capable of synchronizing to defined Simple

Network Time Protocol (SNTP) or Network Time Protocol (NTP) server(s)

• System must be capable of date and time stamping each recorded file

• All audio files stored on the system can be saved in a secure format.

• System shall have software that verifies recording has not been altered

• Archive and retrieval capability of audio files by

• Administration

• Remote system management

• Remote system monitoring and notification

• Test any/all audio recording for its authenticity by an authoritative agency

• Reproduce a single incident using all recorded means into a single scenario for saving

• Have the capability to lock calls so that they cannot be deleted or over written

• Separation of duties (Privilege Levels) for System access for administrators, report generators, or for call takers

• Capable of providing System reports to be used by System administrator o Allow for export of reports to Microsoft Office or Adobe formats o Call Quantity o Diagnostic Logs o User activity Logs

• Allow for customized Graphical User Interface (GUI) interface

• Allows for full administrative investigation of radio and telephone calls

• Interact with User Workstation

• Ability to play and record simultaneously such that a dispatcher may listen to a previous call while recording a current call

• Ability to play back the last 20 minutes (at a minimum) of calls or replay calls in progress

• Search and Replay of all channels upon request.

• Users to combine any number of search criteria elements into one search function to provide complex but efficient system-wide searching capability.

• Search recordings on the following criteria, individually, in any combination (Boolean) and supporting wild cards:

o Time & Date

HSHQEH-14-R-00007 Page 11 of 85 o Duration o Channel ID o Position or Alias o Annotation - user specific notes o Automatic Number Identification (ANI)/Automatic Location

Identification (ALI) data o Tagged calls

• Call commenting search and notation for reference

• Live monitor, continuous playback, loop playback, and playback recorded audio with or without silent periods

2.3 INSTALLATION

• The Contractor shall verify all site conditions before starting any work under this contract. Any applicable problems shall be reported immediately to the FPS

PM/COR.

• The Contractor shall furnish all labor, supervision and equipment for the installation work specified by this contract.

• Unless specifically approved by the CO, all materials and equipment installed shall be new and products of approved manufacturers engaged in the production of such equipment.

• The Contractor shall use the approved and latest standard designs available at the time of installation, except for such modifications from the manufacturer's standards as may be required to conform to these specifications. Where two (2) or more units of the same class of equipment are required, such units shall be the standard products of a single manufacturer. Manufacturers shall be established in the telephony systems equipment industry and digital voice recorder system industry that prompt continuing service and delivery of replacement parts may be assured.

• The Occupational Safety and Health Administration (OSHA) have ruled that certifying the safety of electrical products for industrial and commercial use must be done by a "Nationally Recognized Testing Laboratory" (NRTL). In addition to Underwriters Laboratories (UL) and Factory Mutual Research Corporation (FMRC), OSHA is in the process of approving other testing laboratories for safety testing. The label of, or listing by, any NRTL will be accepted as conforming to this requirement. In lieu of the label or listing, the Contractor may submit test reports, issued by testing agencies satisfactory to the CO, indicating that the materials, appliances, or devices conform to published standards of UL, the American National Standards Institute (ANSI), the National Electrical Manufacturers Association (NEMA), etc.

• All wiring and cables shall be installed in accordance with all local, state, and National Electric Codes. All wiring and cables shall be installed in a manner, and by such methods, that will ensure non-impairment of its physical properties and electrical characteristics. Routing of telephony system’s and the digital voice recorder system’s wiring and cabling shall be in a logical and orderly fashion with

HSHQEH-14-R-00007 Page 12 of 85 due consideration for the avoidance of physical and electrical interference with other installed wiring.

• The Contractor shall maintain communications with the FPS PM/COR/CO to provide status of site issues and activities in achieving operational cost and schedule requirements of the project.

• The Contractor shall provide technical support during Government conducted system performance verification

• Installation work shall be carefully laid out in advance to prevent unnecessary damage to existing walls, ceilings, doors, doorframes, etc. In the event of cutting, channeling, chasing1, or drilling is performed in any part of the building during installation, these parts shall be repaired, refinished, repainted, and all debris cleaned up.

• During progression of the work, the Contractor shall remove and dispose of the resultant dirt and debris on a continuing basis. The Contractor shall leave the premises in a clean condition satisfactory to the occupying agency.

• The Contractor shall furnish and install proper cable connectors on wires for this installation.

• All paint used shall match the existing surface in type and color. Painting shall cover the specified equipment or repaired areas and be feathered out into surrounding surfaces to provide a uniform appearance with no spotted areas.

• All exposed conduit, surface raceways, fittings, supports, wires, cables, enclosures or other equipment that do not have finished surfaces shall be painted with two (2) coats of paint to match the wall or surface on which they are mounted. Where equipment has a factory finish and is marred or damaged during the installation, it shall be touched up or refinished to leave a smooth uniform finish at the time of final inspection.

• The term "wiring" shall mean the furnishing of all wire, conduit, miscellaneous material, and labor as required for the installation, mounting and connection of equipment.

• All wire shall run above the false ceiling or floor and shall be run in an approved raceway to protect the wire from damage and tampering. All wire must be plenum cable and shall be secured up off the ceiling.

• Cutover will occur from 5PM-8AM EST after normal operating hours.

• The Contractor shall provide an inventory list of all equipment to be used for this project in Microsoft Excel. The inventory shall include the manufacturer, model, version, and serial number for each piece of equipment. This inventory shall be updated after installation of the system to reflect the location (i.e. room number) of each piece of equipment.

• Minor deviations from drawings for equipment may be required prior to final acceptance when site conditions affect the equipment’s operation, performance, or purpose. Relocation shall require only minimal work and/or materials and shall be made without additional cost to the Government.

1Chasing: A channel, groove, or trench for something such as a pipe to lie in or fit into

HSHQEH-14-R-00007 Page 13 of 85

2.4 MAINTENANCE

• The Contractor shall provide maintenance Service Level Agreement (SLA) options, if applicable. The SLA’s provided for shall specify levels of availability, serviceability, performance, operation, or other attributes of the service to include but not limited to:

• An 1-800 or toll free number for customer support

• Technical support through online forums, resources, and tools

• Return to manufacturing repair service

• Hardware replacement options, including same and next business day service

• Operating System (OS) and software upgrades

• Lifecycle replacement plan

• The Contractor shall provide a full coverage maintenance agreement with 24x7 telephone support, 24x7 remote hardware and software support, and emergency maintenance with a four (4) hour response time. Major System Failures means the inability to receive, process, or originate voice communications or 20% or more of the trunk side ports and/or line-side stations are out of service. Major System Failures shall be responded within four (4) hours of the service request via website, telephone, or alarm. If the Major System Failure cannot be remotely repaired, the Contractor shall dispatch a technician within four (4) hours. Minor System Failures mean any failure or malfunction other than a Major System Failure. Minor System Failures or non-emergency support such as routine or non-failure conditions, shall be performed within the next business day or alternate schedule if requested or approved by the Government.

• The Contractor shall provide preventive maintenance (defined as every 90 days or as recommended by the manufacturer) on an established, agreed upon schedule of not less than one (1) year and preventive corrective maintenance upon the expiration of any other component or system manufacturer warranty that may exist. Preventative maintenance and non-emergency support shall be performed Monday – Friday between 8:00 AM - 5:00 PM, excluding holidays or mutually agreement between the Contractor and the Government.

• All Contractor labor, parts, travel, non-emergency and emergency support costs are included in the Contract Line Item Number (CLIN) maintenance price. The Contractor must not bill separately for these items. In the event any of the materials or equipment fail or malfunction under normal usage during the warranty period, the Contractor shall be responsible for repairing or replacing the defective item at no additional cost to the Government. The Contractor shall not be liable for failures or malfunctions caused by acts of God or because of damages or malfunctions not occasioned by normal use.

• The Contractor shall provide a monthly detailed report (both hard and soft copy) of all corrective and preventive maintenance to the FPS COR and CO. The Contractor shall maintain electronic records of all equipment that has been decommissioned, replaced, or added to the system. This information shall include serial numbers, existing or new location, and final disposition. The

HSHQEH-14-R-00007 Page 14 of 85

Contractor shall also track manufactures’ warranties on new equipment added during the term of the contract.

2.5 TESTING, VERIFICATION, AND ACCEPTANCE

• The Contractor shall provide technical support during Government conducted system performance testing, verification, and acceptance.

• Testing

• The Contractor shall utilize a fully qualified technician to supervise all installation, service or maintenance work, perform all adjustments of the systems equipment and perform all testing of the telephone system, the voice recorder system and all associated equipment.

• Verification

• Progress inspections shall be conducted by the Government during any phase of the installation work. Any aspect of the work, the performance of the system, or any part of the installation shall be inspected.

• The Contractor shall notify the COR or the Government assigned authority of the facility when the installation work is complete. At the time of notification of work completion, the Contractor shall schedule a final systems inspection and acceptance testing with the COR or the Government assigned authority for that facility.

• The Contractor shall be required to be on-site during the final Government inspection. During the final inspection, the Contractor shall demonstrate to the COR or other Government representative, complete performance of the total system as a whole as well as the performance of each separate device.

• Acceptance

• Acceptance of the installation by the Government will be given only after satisfactory completion of all work in accordance with the specifications, satisfactory demonstration of the performance of the total system and devices, completion of the specified training, and receipt by the Government of all required documents and As-Built drawings. This refers both to installation of new telephony equipment, the new digital voice recorder equipment as well as upgrade of existing systems. Any upgrades to the telephony systems and digital voice recorder systems shall be subject to the aforementioned Government acceptance requirements.

2.6 WARRANTY

• All labor performed by the Contractor under this contract shall be warranted by the Contractor for at least a period of one (1) year after final acceptance of all telephone system and voice recorder system installation.

The Contractor shall be responsible for corrections and repairs during the warranty period at no additional cost to the Government.

• The hardware for the new telephone and voice recorder systems shall be covered for parts and labor under a minimum two (2) year OEM warranty.

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In the event any of the materials or equipment fail or malfunction under normal usage during the warranty period, the Contractor shall be responsible for repairing or replacing the defective item at no additional cost to the Government. Any replacement products must be of equal or greater functionality to that of the product being replaced. The Contractor shall not be liable for failures or malfunctions caused by acts of God or because of damages or malfunctions not occasioned by normal use.

• In the event that the Contractor damages any materials or equipment under this effort due to negligence of any type, the Contractor will be responsible for the replacement cost.

2.7 TRAINING

• The Contractor shall provide a minimum of six (6), five (5) day instructor-led, hands-on training sessions (two (2) training sessions for each shift below). The Contractor shall provide each student with written materials such as training manuals, presentations, handouts, etc. Each student shall be provided a certificate of course completion at the end of each training session.

• Shift Sessions Day-Shift 0600 – 1400 Swing-Shift 1400 – 2200 Night-Shift 2200 - 0600

• The Contractor shall provide administrator training on the day-to-day use of the system, administrative functions, configurations, modifications, creating/modifying users, and accessing recordings of the telephone and voice recorder system.

• The Contractor shall furnish on-site training on the operation, system testing, maintenance routines to designated FPS personnel responsible for the system.

• Instructors shall be thoroughly familiar with all parts of the installation, versed in the operating theory, practical operation, and maintenance work. Instructors shall have the necessary educational, interpersonal skills, and proven ability to effectively perform the training.

• The Contractor shall conduct training on the system after completion of the installation and prior to the final inspection. At the time of the final inspection, trained FPS personnel shall demonstrate the capability to operate the system and perform the basic system functions. These functions shall include, but are not be limited to, retrieving and recording historical data from the program and saving it as a report that can be utilized in tracking access control of users by cards and names of individuals, including time, date, door accessed, and other useful information. Training must include the COR, primary user, and/or any alternate users.

• The Contractor shall coordinate and schedule training with the FPS PM/COR.

• The Contractor shall provide four (4) seats as the Government’s schedule permits for advanced administrative training to designated individuals. This training shall be accomplished at the manufacturers’ facility(ies).

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3.0 CONTRACTOR PERSONNEL

3.1 QUALIFIED PERSONNEL

The Contractor shall provide qualified personnel to perform all requirements specified in this SOW.

3.2 PROJECT MANAGER

The Contractor shall provide a Project Manager who shall be responsible for all Contractor work performed under this SOW. The Project Manager shall be a single point of contact for the CO and the COR. The Project Manager shall act as the central point of contact for FPS and shall have the full authority to act for the Contractor. The Project Manager has direct accountability for the technical accuracy, timeliness and quality of all services performed and items delivered. The COR will alert the Project Manager of any problems related to technical accuracy, timeliness, and quality of all services and products required at the earliest opportunity. The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Project Manager, shall be provided to the Government as part of the Contractor's proposal. The Project Manager is further designated as “Key Personnel” by the Government. During any absence of the Project Manager, only one alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Project Manager and all designated alternates shall be able to read, write, speak and understand English. Additionally, the Contractor shall not replace the Project Manager without prior acknowledgement from the CO.

3.2.1 The Project Manager shall be available to the COR via telephone between the hours of 8AM and 5PM EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within 4 hours of notification.

3.3 EMPLOYEE IDENTIFICATION

3.3.1 Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

3.4 EMPLOYEE CONDUCT

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United

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States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

3.5 REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS

The Government may, at its sole discretion (via the CO or COR), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The CO will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 OTHER APPLICABLE CONDITIONS

4.1 SECURITY

Contractor access to unclassified, but Security Sensitive Information may be required under this SOW. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

4.2 TRAVEL

Contractor travel costs will not be separately reimbursed and any anticipated travel costs will need to be included in the firm-fixed price.

4.3 PROJECT MANAGEMENT PLAN

The Contractor shall provide a draft Project Management Plan at the Post Award Conference for Government review and comment. The Project Management Plan shall include the following minimum:

• Subcontracting Plan, if applicable

• Communication Plan;

• Maintenance Plan

• Incident Response Strategy;

• Service Delivery Plan;

o Management Work Plan2;

o Transition Plan.

2 Outline of resources, activities, and milestones necessary to accomplish work specified in this SOW. All activities in the schedule shall be at a level of detail sufficient for the Contractor to manage the task and the Government to monitor the performance.

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• Integrated Master Schedule (IMS) (Template);

• Acceptance Test Plan (Template);

• Life Cycle Management Plan (Template);

The Contractor shall provide a final Project Management Plan to the COR not later than 10 business days after the Post Award Conference.

4.4 PROTECTION OF INFORMATION

Contractor access to proprietary information is required under this SOW. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

5.0 GOVERNMENT TERMS & DEFINITIONS

COR Contracting Officer’s Representative DHS Department of Homeland Security MD Management Directive SCI Sensitive Compartmented Information U.S.C United States Code CFR Code of Federal Regulations P.L. Public Law EST Eastern Standard Time

6.0 DELIVERABLES

The Contractor shall consider items in BOLD as having mandatory due dates. Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to next deliverable or event in this SOW.

ITEM SOW

REFERENCE

DELIVERABLE /

EVENT DUE BY

DISTRIBUTION

1 7.0 Post Award Conference

10 business days after the date of award

COR, CO

2 4.3 Draft Contractor Project Management Plan

10 business days after the date of award or at the Post Award Conference

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ITEM SOW

REFERENCE

DELIVERABLE /

EVENT DUE BY

DISTRIBUTION

3 4.3 Final Contractor Project Management Plan

10 business days after the Post Award Conference

COR, CO

4 9.0 Progress Reports Monthly

7.0 KICK OFF MEETING –POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the CO and the COR no later than 10 business days after the date of award. The purpose of the Post Award Conference, which will be chaired by the CO, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held at the Government’s facility, located at Philadelphia MegaCenter, U.S. Customs House Building, 200 Chestnut Street, Suite 356, Philadelphia, PA 19106 or via teleconference.

8.0 QUARTERLY REVIEWS

Quarterly reviews will be held at a Government site. The Contractor shall document and prepare for the FPS COR approval all meeting and review minutes within five (5) days from meeting completion. The FPS COR and the Contractor PM shall mutually agree upon all meeting dates prior. Quarterly reviews will include discussion of procedures, maintenance, performance, monitoring and other pertinent matters. FPS reserves the right to request additional meetings if necessary.

9.0 PROGRESS REPORTS

The Project Manager shall provide a monthly progress report to the CO and COR via electronic mail. This report shall include a summary of all Contractor work performed, all direct costs by line item, an assessment of technical progress, schedule status, and any Contractor concerns or recommendations for the previous reporting period.

10.0 PROGRESS MEETINGS

The Project Manager shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place at the Philadelphia MegaCenter, U.S. Customs House Building, 200 Chestnut Street, Suite 356, Philadelphia, PA 19106.

11.0 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows XP and Microsoft Office Applications).

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SECTION C: CONTRACT CLAUSES

FAR 52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters JUL 2013

(a) The Contractor shall update the information in the Federal Awardee Performance and Integrity Information System (FAPIIS) on a semi-annual basis, throughout the life of the contract, by posting the required information in the System for Award Management database via https://www.acquisition.gov.

(b) As required by section 3010 of the Supplemental Appropriations Act, 2010 (Pub. L.

111-212), all information posted in FAPIIS on or after April 15, 2011, except past performance reviews, will be publicly available. FAPIIS consists of two segments—

(1) The non-public segment, into which Government officials and the Contractor post information, which can only be viewed by—

(i) Government personnel and authorized users performing business on behalf of the Government; or

(ii) The Contractor, when viewing data on itself; and

(2) The publicly-available segment, to which all data in the non-public segment of FAPIIS is automatically transferred after a waiting period of 14 calendar days, except for—

(i) Past performance reviews required by subpart 42.15;

(ii) Information that was entered prior to April 15, 2011; or

(iii) Information that is withdrawn during the 14-calendar-day waiting period by the Government official who posted it in accordance with paragraph (c)(1) of this clause.

(c) The Contractor will receive notification when the Government posts new information to the Contractor’s record.

(1) If the Contractor asserts in writing within 7 calendar days, to the Government official who posted the information, that some of the information posted to the non-public segment of FAPIIS is covered by a disclosure exemption under the Freedom of Information Act, the Government official who posted the information must within 7 calendar days remove the posting from FAPIIS and resolve the issue in accordance with agency Freedom of Information procedures, prior to reposting the releasable information. The contractor must cite 52.209-9 and request removal within 7 calendar days of the posting to FAPIIS.

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(2) The Contractor will also have an opportunity to post comments regarding information that has been posted by the Government. The comments will be retained as long as the associated information is retained, i.e., for a total period of 6 years. Contractor comments will remain a part of the record unless the Contractor revises them.

(3) As required by section 3010 of Pub. L. 111-212, all information posted in FAPIIS on or after April 15, 2011, except past performance reviews, will be publicly available.

(d) Public requests for system information posted prior to April 15, 2011, will be handled under Freedom of Information Act procedures, including, where appropriate, procedures promulgated under E.O. 12600.

(End of Clause)

FAR 52-212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS MAY 2014

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance.

The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes.

Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with

HSHQEH-14-R-00007 Page 22 of 85 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t29t32+1665+30++%2831%29%20%20AND%20%28%2831%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20 http://uscode.house.gov/ https://acquisition.gov/far/current/html/52_233_240.html#wp1113304 performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, contract line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom…