Attachment_3.doc

U.S. Department of Homeland Security

701 Market Street, Suite 3200

Philadelphia, PA 19106

Attachment 3

Past Performance Questionnaire

Solicitation: HSHQE5-14-R-00003

NAME OF CONTRACTOR REQUESTING THE REFERENCE: __________________

The purpose of this questionnaire is to obtain information regarding the quality of the above named Contractor’s past performance relative to a contract, completed or in progress, at your company/agency. The Federal Protective Service is considering this Contractor for Administrative Support services at various Federal buildings located throughout the States of Illinois, Indiana, Ohio, Michigan, Minnesota, and Wisconsin. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten responses are sufficient. It is requested that the individual(s) responsible for the administrative oversight of the project (e.g. security specialist, COR, COTR, etc.) respond to this questionnaire. More than one copy of the questionnaire may be submitted if responses from more than one individual are appropriate.

Upon completion of the survey, please email to Laurie.Griffin@hq.dhs.gov . If you have any questions, please call Contract Specialist Laurie Griffin at (215) 521-2286. We appreciate your efforts on our behalf.

CONTRACT NO. OR PROJECT TITLE: _____________________________________

PERIOD OF PERFORMANCE TO

INCLUDE ALL OPTION PERIODS:_________________________________________

TOTAL PROJECT VALUE TO

INCLUDE ALL OPTION PERIODS: _________________________________________

CURRENT ANNUAL ESTIMATED

VALUE OF PROJECT: ____________________________________________________

ANNUAL NO. OF ADMINISTRATIVE SUPPORT HOURS:_________________________________________

NUMBER OF ADMINISTRATIVE SUPPORT PERSONNEL: __________________________

LOCATIONS WHERE CONTRACTOR SUPPORT IS/WAS PROVIDED:________________________________

Please provide a brief description of the scope of this project so that we determine any similarities to this contract:

QUESTIONS

PERFORMANCE:

Please provide your comments on the Contractor’s performance in the following areas:

1. How consistent is the Contractor in providing required staffing at each location? Did the contractor have any assigned locations that were considered not staffed appropriately? Were there repeated lateness by personnel? If yes, how many hours were recorded per year and did this negatively impact operations or present performance issues? Please explain how the Contractor handled these situations and generally how quickly were such situations resolved?

Comments:

2. Discuss the overall level of professionalism of the Contractor's workforce.

Comments: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. Discuss the overall quality of performance as it relates to: compliance with contract requirements, accuracy of documentation, the level of experience, capabilities, and effectiveness of contractor personnel in performing required services.

Comments: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4. Discuss the timeliness of performance as it relates to contractor personnel’s reliability, response to technical direction, meeting delivery schedules or task deadlines.

Comments: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5. How effective is the Contractor in identifying potential problems and resolving them on its own?

Comments: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

6. How effectively does the Contractor respond to problems presented to it? How quickly are problems typically resolved?

Comments: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7. Discuss the Contractor’s quality control of the project. Were there any negative performance issues or trends identified through the Contractor’s QC? Yes / No

If yes, please identify issue(s) and explain how this was addressed by the Contractor in attempt to resolve.

Comments: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

8. Discuss the Contractor’s overall management of this project/effort?

Comments: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

9. Discuss the Contractor’s ability to seamlessly transition or phase-in under a newly awarded contract (if applicable):

Comments:

10. Was the Contractor required to provide additional support during performance (i.e. overtime effort or additional personnel)? If yes, please provide details regarding how the Contractor’s performed relative to the instances.

Comments: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

11. If you had a choice, would you hire this Contractor again? Why or why not?

12. In summary, would you describe the quality of the Contractor's services and overall performance as:

a. _____ Superior – Based on the contractor’s performance under this project, the level of risk associated with this vendor is substantially less than the level expected from a competent vendor.

b. _____ Satisfactory – Based on the contractor’s performance under this project, the level of risk associated with this vendor is no more than the level expected from a competent vendor.

c. _____ Unsatisfactory – Based on the contractor’s performance under this project, the level of risk associated with this vendor is greater than the level normally expected from a competent vendor.

Your Name:

Your Position:

Agency/Company:

Telephone No:

Fax:

E-mail address: