Attachment_4_PPQ.docx

Attachment 4 – Past Performance Questionnaires Request for Quotation (RFQ) HSHQDC-16-Q-00483

PAST PERFORMANCE INFORMATION

CONTRACTOR PERFORMANCE CUSTOMER SURVEY QUESTIONNAIRE

“Technical and administrative support to the SHARES HF Interoperability”

Please complete the following questionnaire and return to the attention of:

Toya Reynolds Contracting Officer Phone: (202) 447-5666 Email: Toya.reynolds@hq.dhs.gov By 1:00 PM Eastern Standard Time (EST) September 13, 2016.

This survey pertains to:

Contractor Information:

Contractor Name:

Contract Number (#):

Contract Type:

Contract Period of Performance this Survey Covers:

Contract Total (including all Option Periods):

General description of products/services required under the contract:

Survey Filler Information:

Name of Person Completing Survey:

Your Role in this Contract:

Your Company/Agency:

Address:

Telephone:

Date of Survey Completion:

Signature of Survey Filler:

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible.

Assign each area a rating of either 4 (Outstanding), 3 (Very Good), 2 (Acceptable), or 1 (Unacceptable). Use the attached Rating Guidelines as guidance in making these evaluations.

Circle the appropriate rating. Annotate with N/A if not a rating consideration or inapplicable to the contract effort.

QUALITY OF PRODUCT OR SERVICE:

1. Compliance with contract requirements:

1 2 3 4 N/A

2. Accuracy of reports:

1 2 3 4 N/A

3. Level of knowledge, experience, and training of personnel:

1 2 3 4 N/A

4. Capability of personnel to perform required services:

1 2 3 4 N/A

5. Effectiveness of personnel in performing required services:

1 2 3 4 N/A

6. Overall quality of product/service:

1 2 3 4 N/A

7. Product performance:

1 2 3 4 N/A

8. Spare parts availability:

1 2 3 4 N/A

9. Ease of use:

1 2 3 4 N/A

10. Quality and timeliness of warranty work:

1 2 3 4 N/A

TIMELINESS OF PERFORMANCE:

1. Reliability:

1 2 3 4 N/A

2. Responsive to technical direction:

1 2 3 4 N/A

3. Meets contract delivery schedules and/or task deadlines:

1 2 3 4 N/A

BUSINESS RELATIONS:

1. Effective management, including subcontracts:

1 2 3 4 N/A

2. Reasonable/cooperative behavior:

1 2 3 4 N/A

3. Responsive to contract requirements:

1 2 3 4 N/A

4. Notification of problems:

1 2 3 4 N/A

5. Flexibility:

1 2 3 4 N/A

COST CONTROL:

1. Current, accurate and complete billings:

1 2 3 4 N/A

2. Relationship of negotiated costs to actuals:

1 2 3 4 N/A

3. Cost efficiencies:

1 2 3 4 N/A

CUSTOMER SATISFACTION:

1. The contractor is committed to customer satisfaction:

a. Contractor Management Personnel

(circle one) Yes No

b. Contractor Onsite Facility Personnel

(circle one) Yes No

ADDITIONAL COMMENTS: