Statement of Work.doc

Federal Protective Service

Project Management Division FPS Administrative Support Services

Statement of Work

Prepared for:

Ms. Sandra Scott, PMP

Division Director

Project Management Division

Federal Protective Service

National Protection and Programs Directorate June 19, 2012 800 North Capitol Street NW

Suite 500

Washington DC 20536 Version I.III Table of Contents NOTE: When opening this file please right click on the table of contents, select update field and select update entire table to update the page numbers. All topics in the TOC are hyperlinked to the associated page in the document.

31.

STATEMENT OF WORK /PERFORMANCE SPECIFICATION:

31.1.

Background

31.2.

Scope

41.3.

Objective

41.4.

Period of Performance

41.5.

Place of Performance

41.6.

Program Organization

41.7.

Government Management Organization

41.8.

Contractor Management Organization

1 1.9 SECTION 1.9 WAS DELETED IN ITS ENTIRETY

51.10.

Skills and Minimum Requirements of Contractor Support Staff

51.11.

Contractor Tasks and Activities

61.12.

Deliverables

61.13.

Applicable Standards

61.14.

Government Furnished Property and Other Resources

71.15.

Standard Work Week/Holiday Hours

71.16.

Federal Holidays

81.17.

Resume Requirements

81.18.

Key Personnel

81.19.

Contractor Personnel Staffing and Assignments

91.20.

Information Technology Security

91.21.

Security Requirements for Unclassified Information Technology Resources

101.22.

Data and Document Security

111.23.

Personal Identity Verification of Contractor Personnel

111.24.

Interconnection Security Agreements

121.25.

Personnel Security Background Investigations

121.26.

Suitability Determination

131.27.

General Security Requirements

131.28.

Continued Eligibility

161.29.

Contractor employee data access

1.30. Travel……………………………………………………………………………………………………………… 17

1.31. Performance Requirements Summary………………………...…………………………………………………..17

Project: FPS Administrative Support Services

1. STATEMENT OF WORK /PERFORMANCE SPECIFICATION:

1.1. Background

1.1.1. The Federal Protective Service (FPS) was established in 1971 as the uniformed force of the General Services Administration (GSA). The Homeland Security Act of 2002 moved FPS to the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE) on March 1, 2003. On October 28, 2009, FPS transferred to the National Protection and Programs Directorate (NPPD) with the mission of performing primary mission essential functions in support of the Federal Executive Branch.

1.1.2. NPPD ensures proper steps are taken to safeguard the Nation’s critical infrastructure and key resources (CIKR), protect the Nation’s cyber security and telecommunications, implement interoperable systems and networks to facilitate effective emergency communications, promote implementation and standardization of consistent risk management approaches across the Department and Nation to protect high-risk CIKR assets, enhance the security of citizens and people traveling to the United States, and promote an integrated national approach to homeland security protection activities. With that, FPS has been aligned with NPPD based on its like organizational mission.

1.1.3. The Homeland Security Act of 2002 charges FPS with protecting the buildings, grounds and property that are owned, occupied or secured by the Federal Government (including any agency, instrumentality or wholly owned or mixed ownership corporation) and the persons on the property. The staff at FPS Headquarters at 800 N Capitol St Washington, DC is responsible for assisting the individual program offices within FPS in their respective functions by spearheading strategy formulation, defining agency mission and providing mission support to the functional workforce across the United States. FPS staff includes over 1,200 Federal employees as well as over 14,000 contract Protective Security Officers (PSOs).

1.1.4. The PSO Program Office is a component of the FPS Risk Management Division (RMD) and is responsible for overseeing the over 100 contracts for PSOs providing security at Federal facilities across the United States and its territories.

1.2. Scope

1.2.1. FPS has a need for contractor personnel to provide administrative support to the Executive Management Office and Divisions staff at FPS Headquarters. FPS requires a contract with national coverage through which administrative support staff can be effectively and efficiently obtained to perform various administrative activities in conjunction with Agency mission.

1.2.2. The administrative support personnel shall be responsible for the provision of clerical, general office management, document preparation and tracking and file maintenance as defined by mission need. The Contractor support staff shall also be responsible for preparation of standard agency correspondence, scheduling meetings, tracking shipments and coordination of travel for Federal employees.

1.3. Objective

1.3.1. This Statement of Work (SOW) outlines the need to supply the following:

1.3.1.1. One (1)

Project Manager;

1.3.1.2. Twelve (12)

Executive Assistant;

1.3.1.3. Fourteen (14)

Administrative Assistants;

1.3.1.4. Four (4)

Receptionist;

1.4. Period of Performance

1.4.1. The period of performance shall consist of a one (1) year base period with four (4) one (1) year options.

1.5. Place of Performance

1.5.1. The contractor personnel shall be required to perform the aforementioned duties at:

1.5.1.1. FPS Headquarters, Washington, DC

1.5.1.2. FPS Office, Philadelphia, PA

1.5.1.3. FPS Office, Ft. Worth, TX

1.5.1.4. FPS Office, Denver, CO

1.5.2. The Contractor shall not perform any work at a Contractor provided site unless approved by the FPS Contracting Officer’s Technical Representative (COTR) or the Contracting Officer (CO).

1.5.3. FPS reserves the right to request additional administrative personnel at any of the 11 Regions across the United States.

1.6. Program Organization

1.6.1. This program is under the technical direction of the FPS CO/COTR assigned to the FPS Executive Management Office, NPPD, DHS.

1.7. Government Management Organization

1.7.1. FPS management of this project shall be accomplished through the FPS Program Manager/COTR assigned by the Executive Management Office. FPS shall coordinate with the Contractor to ensure successful program support and accomplishment of the tasks outlined in the SOW.

1.7.2. The assigned Program Manager/COTR shall review work for compliance with FPS policies, objectives and effectiveness in achieving results.

1.7.3. Critical issues shall be expeditiously (within 24 hours of submission by FPS) handled via direct interaction of both parties to include the contractor support personnel and FPS COTR or other affected employees at all FPS locations.

1.8. Contractor Management Organization

1.8.1. The day-to-day supervision and direct control over the work performed by on-site Contractor personnel shall be the sole responsibility of the Contractor. The Contractor shall work independently and keep the Program Manager/ COTR informed of all actions assigned. All assignments shall be completed in a timely fashion, as determined by FPS senior management.

1.8.2. The Contractor shall appoint a senior official to act as the Security Officer (SO). The appointed individual shall interface with the Security Office through the COTR on all security matters, to include physical, personnel, and protection of all Government information and data accessed by the Contractor.

1.8.3. The COTR and the Security Officer shall have the right to inspect the procedures, methods, and facilities utilized by the Contractor in complying with the security requirements under this contract. Should the COTR determine that the Contractor is not complying with the security requirements of this contract, the Contractor shall be informed of the proper action to be taken to achieve compliance by the CO in writing.

1.10 Skills and Minimum Requirements of Contractor Support Staff

1.10.1 Please see attached position description document.

1.11 Contractor Tasks and Activities

1.11.1 The Contractor shall provide administrative and clerical support services to FPS in support of multiple program offices, the FPS Executive Management Office, and the contract PSO program.

1.11.2 Administrative Support.

1.11.2.1 The Contractor personnel shall assist in the development of correspondence documents, internal and external memorandums and meeting minutes in support of FPS mission achievement.

1.11.2.2 The Contractor personnel shall provide recommendations and corresponding documentation for administrative process improvements. The Contractor shall align their recommendations with government and industry best practices.

1.11.2.3 The Contractor personnel shall prepare reports (briefings, white papers, decision papers, and memoranda) on administrative business process improvements and activities as needed to ensure the appropriate integration into FPS operations.

1.11.2.4 The Contractor personnel shall assist FPS in the development of organizational process assets for use in future projects such as document templates, project plans and procedures.

1.11.2.5 The Contractor shall assist in project coordination efforts amongst FPS Program Offices, project teams, NPPD senior management and external stakeholders.

1.11.3 Project Management

1.11.3.1 The Contractor shall provide one (1) project manager who shall be responsible for coordination and accountability of all administrative personnel.

1.11.3.2 The project manager shall track the hours, schedules and performance of the contract administrative staff and act as a liaison between the contract personnel and the

COTR.

1.11.3.3 The project manager shall facilitate the hiring, termination and on-boarding of all new contract personnel in accordance with the terms of this SOW.

1.12 Deliverables

1.12.1 All documentation developed by the Contractor support personnel shall become the property of the Government and shall not contain proprietary markings.

1.12.1.1 The Contractor support personnel shall submit a monthly status report to the COTR and the designated FPS manager, detailing the status of monthly assigned tasks. FPS senior management also reserves the right to hold weekly status meetings with contractor support personnel, as needed.

1.12.2 The monthly status reports shall include the following data;

1.12.2.1 Task Reporting Number;

1.12.2.2 Reporting Period;

1.12.2.3 Task Description;

1.12.2.4 Detailed Description of Work Accomplished;

1.12.2.5 Significant Events;

1.12.2.6 Labor Hour Summary;

1.12.2.7 Workload Statistics (Work requests received, completed);

1.12.2.8 Total cost expended for reporting period and cumulative total for contract period.

1.12.3 The transition “outline” is due in “draft” form at the time of proposal submission and the final submission of the plan is due 15 days after contract award. The Contractor shall provide a transition plan to convert job responsibilities upon contract completion. A transition period of up to 60 days shall be designated to changeover the aforementioned job responsibilities to a newly awarded vendor.

1.13 Applicable Standards

1.13.1 The Contractor shall perform all tasks within this Statement of Work (SOW). The contractor shall abide by all applicable regulations listed in this SOW while performing tasks. The Contractor shall be held liable for adhering to the most recent version of all regulations listed or determined by FPS as policies and regulations may change during the course of the contract.

1.13.2 Accessibility Requirements Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended by the Workforce Investment Act f 1998 (P.L. 105-220), August 7, 1998

1.13.3 American Disabilities Act (ADA),

1.13.4 5 CFR Part 2635 – Standards of Ethical Conduct for Employees of the Executive Branch

1.13.5 DHS 11000-9, “Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act”

1.13.6 DHS Management Directive (MD) 4010.2, Section 508 Program Management. Office & Electronic and Information Technology Accessibility

1.13.7 DHS MD 4300A, DHS Sensitive Systems Policy and Handbook.

1.13.8 Federal Information Processing Standards Publication (FIPS PUB) Number 201, Personal Identity Verification (PIV) of Federal Employees and Contractors,

1.13.9 General Accounting Office, Accounting Principles and Standards

1.13.10 Homeland Security Presidential Directive 12 (HSPD-12)

1.13.11 Incidental to Contract 36 CFR 1194.3(b) – Incidental to Contract, all Electronic Information Technology (EIT)

1.14 Government Furnished Property and Other Resources

1.14.1 The Government shall provide the property required to configure a suitable workstation, telephone and office environment for assigned personnel. The government shall also provide access to all systems, equipment and organizations deemed necessary for the performance of the duties outlined in the SOW.

1.15 Standard Work Week/Holiday Hours

1.16 Contractor personnel shall be expected to be on site at the locations identified in Section 1.5 of the SOW while performing all tasks under the contract. Contractor personnel shall work 8 hours per day during the core hours between 7:00 AM and 5:30 PM, 40 hours per week, Monday - Friday. On occasion, it may be required that contractor personnel work more than 8 hours in a single day, but in no event will a work day exceed 12 hours. Some situations may occur, which will necessitate work to be performed on weekends and after hours to include Federal Holidays. Hours incurred for services performed after hours, on weekends or on Federal Holidays will be ordered under and billed against the “Surge Support CLIN” contained in the pricing schedule. In order that potential overtime (excess of 40 hours per a week for each position) can be considered in your proposed pricing, FPSAD will amended the solicitation to include a “Surge CLIN” for each position. The purpose of the Surge CLIN is to price effort in excess of the standard requirement of 40 hours per a week for each of the solicited positions.

1.16.1 Contractors may request in writing, and the CO may authorize, exceptions or deviations to the standard work hours and requirements set out above. Any approved exception or deviation must be documented by the CO in the contract file. Such approval must document the reason for the exception, and the period of time that has been agreed upon. The contractor will coordinate with the CO at least 30 days in advance to coordinate long term absences such as vacations, sick, of one week or more.

1.16.2 Personnel may use vacation and sick time in accordance with the contractor’s policies, but the contractor shall schedule its employees’ vacation time to ensure that employees are not absent from the office for more than (2) consecutive weeks at a time. The contractor shall ensure that no more than two (2) personnel are out of the office simultaneously unless the absence is related to inclement weather, illness or other unforeseen events. The contractor shall provide a replacement if its personnel will be absent from the office for more than two consecutive weeks for any reason. If the contractor is unable to provide a suitable replacement by the beginning of the 3rd week of consecutive absence, the government shall seek commensurate consideration, monetary or otherwise.

1.17 Federal Holidays

1.17.1 Federal law (5 U.S.C. 6103) establishes the following public holidays for Federal employees. Please note that most Federal employees work on a Monday through Friday schedule. For these employees, when a holiday falls on a non-workday –Saturday or Sunday – the holiday usually is observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday). Contractor personnel shall follow these same guidelines.

1.17.2 FPS shall not pay the Contractor or allow the Contractor to bill for any Federal Government Holidays.

New Year’s Day

Birthday of Martin Luther King, Jr.

Birthday of George Washington

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

1.18 Resume Requirements

1.18.1 1.17.1 The required number of resumes is one (1) for the “Key Personnel”. The Project Manager is identified as key personnel for this effort.

1.19 Key Personnel

1.19.1 The Contractor shall be responsible for providing personnel having the requisite skills necessary to support and accomplish the tasks outlined in this SOW and dedicated full-time to this effort. The Contractor shall submit a copy of the candidate’s resume for approval. Changes to key personnel shall be approved by the Contracting Officer.

1.19.2 The Project Manager is identified as key personnel for this effort. The Project Manager certification IS REQUIRED for this position. The Project Manager will be located onsite at FPS HQ in Washington, DC.

1.18.3 The contractor is responsible for maintaining qualified employees in each labor category through the life of this ID/IQ. The required minimum qualifications for the labor category of Project Manager are set forth in the “Position Descriptions” and will continue as the minimum standard for all personnel hired during the course of performance under this ID/IQ. The Contracting Officer and Contracting Officer’s Technical Representative (COTR) must be notified in writing and approve any personnel replacement actions.

1.20 Contractor Personnel Staffing and Assignments

1.20.1 Contractor Staffing

1.20.1.1 The Contractor shall provide professional and administrative personnel as required to perform work specified in the contract. The Contractor is required to name the Project Manager committed and accepted in its proposal and defined in section 1.17.1.

1.20.2 Standards of Conduct

1.20.2.1 The Contractor shall abide by dress code requirements determined by FPS senior management.

1.20.3 Work Performed by Others

1.20.3.1 The Contractor shall be responsible for managing and overseeing the activities of all subcontractor efforts, if any, used in the performance of this effort. The Contractor's management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in this SOW.

1.20.4 Non-personal Services Statement

1.20.4.1 Contractor management shall ensure that employees properly comply with the performance work standards outlined in the SOW.

1.20.4.2 Contractor employees shall perform their duties independent of, and without the supervision of any government official.

1.20.4.3 The tasks, duties, and responsibilities set forth in the SOW shall not be interpreted or implemented in any manner that results in the following:

· In any Contractor employee creating or modifying Federal policy;

· Obligating the appropriated funds of the United States Government;

· Overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR).

1.21 Information Technology Security

1.21.1 Basic Requirements

1.21.1.1 The Contractor shall adhere to all DHS and FPS IT security policies, including the guidelines and policies stated in the Department of Homeland Security (DHS) Management Directive (MD) Number 4300.1, issued 3/1/2003, titled Information Technology Systems Security. This policy mandates DHS organizational elements, including contractors, follow guidelines outlined in the DHS Sensitive Systems Policy Directive 4300A, Information Technology Security Program, version 5.5, 10/30/07, and the DHS MD 4300A, DHS Sensitive Systems Handbook, Information Technology Security Program, version 5.5, 10/30/07 with attachments.

1.21.1.2 DHS Directive 4300A outlines the management, operational, and technical baseline security requirements (BLSR) for DHS Components to ensure confidentiality, integrity, availability, authenticity, and non-repudiation of sensitive information systems. The directive was developed in accordance with various Executive orders, public laws, and national policy, including the Federal Information Security Management Act (FISMA) of 2002, various National Institute of Standards and Technology (NIST) publications, and the Office of Management and Budget (OMB) Circular A-130, Management of Federal Information Resources. The 4300A Handbook provides greater detail of the BLSRs, including the roles and responsibilities associated with each.

1.21.2 Security Review and Reporting

1.21.2.1 The Contractor shall include security as an integral element in the management of this contract. The Contractor shall conduct reviews and report the status of the implementation and enforcement of the security requirements contained in this contract and identified references.

1.21.2.2 The Government may elect to conduct periodic reviews to ensure that the security requirements contained in this contract are being implemented and enforced. The Contractor shall afford DHS including the Office of Inspector General, FPS Information Systems Security Manager (ISSM), and other government oversight organizations, access to the Contractor's and subcontractors' facilities, installations, operations, documentation, databases, and personnel used in the performance of this contract.

1.21.2.3 Access shall be provided to the extent necessary for the government to carry out a program of inspection, investigation, and audit to safeguard against threats and hazards to the integrity, availability, and confidentiality of DHS/FPS data or the function of computer systems operated on behalf of DHS/FPS, and to preserve evidence of computer crime.

1.22 Security Requirements for Unclassified Information Technology Resources

1.22.1 The Contractor shall be responsible for Information Technology (IT) security for all systems connected to a DHS network or operated by the Contractor for DHS, regardless of location. This clause applies to all or any part of the contract that includes IT resources or services for which the Contractor must have physical or electronic access to sensitive information contained in DHS unclassified systems that directly support the agency’s mission.

1.22.2 The Contractor shall provide, implement, and maintain an IT Security Plan. This plan shall describe the processes and procedures that shall be followed to ensure appropriate security of IT resources that are developed, processed, or used under this contract.

1.22.2.1 Within 60 days after contract award, the Contractor shall submit for approval its IT Security Plan, which shall be consistent with and further detail the approach contained in the offeror's proposal. The plan, as approved by the CO, shall be incorporated into the contract as a compliance document.

1.22.2.2 The Contractor’s IT Security Plan shall comply with Federal laws that include, but are not limited to, the Computer Security Act of 1987 (40 U.S.C. 1441 et seq.); the Government Information Security Reform Act of 2000; FISMA; and with Federal policies and procedures that include, but are not limited to, OMB Circular A-130.

1.22.2.3 The IT security plan shall specifically include instructions regarding handling and protecting sensitive information at the Contractor’s site (including any information stored, processed, or transmitted using the Contractor’s computer systems), and the secure management, operation, maintenance, programming, and system administration of computer systems, networks, and telecommunications systems.

1.22.3 Examples of tasks that require security provisions include:

1.22.3.1 Acquisition, transmission or analysis of data owned by DHS with significant replacement cost should the Contractor’s copy be corrupted; and

1.22.3.2 Access to DHS networks or computers at a level beyond that granted the general public (e.g., such as bypassing a firewall).

1.22.3.3 At the expiration of the contract, the contractor shall return all sensitive DHS information and IT resources provided to the contractor during the contract, and certify that all non-public DHS information has been purged from any contractor-owned system. Components shall conduct reviews to ensure that the security requirements in the contract are implemented and enforced.

1.23 Data and Document Security

1.23.1 Document Security

1.23.1.1 Work under this contract may involve access to sensitive information. Therefore, the Contractor shall not disclose, orally or in writing, any sensitive information to any person unless authorized in writing by the CO. For those contractor employees authorized access to sensitive information, the Contractor shall ensure that these persons receive training concerning the protection and disclosure of sensitive information both during and after contract performance.

1.23.1.2 The Contractor shall include the substance of this clause in all subcontracts at any tier where the Subcontractor may have access to government facilities, sensitive information, or resources.

1.23.1.3 Before receiving access to IT resources under this contract the individual must receive a security briefing, which the COTR shall arrange, and complete any Nondisclosure Agreements (NDA) furnished by DHS.

1.23.1.4 The Contractor shall have access only to those areas of DHS IT resources explicitly stated in this contract or approved by the COTR in writing as necessary for performance of the work under this contract. Any attempts by contractor personnel to gain access to any information technology resources not expressly authorized by the SOW, other terms and conditions in this contract, or as approved in writing by the COTR, is strictly prohibited. In the event of violation of this provision, DHS shall take appropriate actions with regard to the contract and the individual(s) involved.

1.23.1.5 In the event that any “For Official Use Only” (FOUO), Sensitive Security Information (SSI) Classified, Protected Critical Infrastructure Information (PCII), Secret or Top Secret are found by the Contractor unattended they shall immediately store the documents in a secured area until an authorized FPS representative takes control of the documents. The Contractor must notify the FPS Program Manager, or the CO or COTR immediately upon discovery.

1.23.1.6 Data initially produced under this contract shall be conveyed to Government free of proprietary claim.

1.23.2 Protected Critical Infrastructure Information (PCII)

1.23.2.1 Protected Critical Infrastructure Information (PCII) as set out in the Critical Infrastructure Information Act of 2002 (Title II, Subtitle B, of the Homeland Security Act, Public Law 107-296, 196 Stat. 2135), as amended, the implementing regulations thereto (Title 6, Code of Federal Regulations, Part 29) as amended, the applicable PCII Procedures Manual, as amended, and any supplementary guidance officially communicated by an authorized official of the DHS (including the PCII Program Manager or designee).

1.23.3 Sensitive Security Information (SSI),

1.23.3.1 Sensitive Security Information (SSI), as defined in Title 49, Code of Federal Regulations, Part 1520, as amended, “Policies and Procedures of Safeguarding and Control of S SI,” as amended, and any supplementary guidance officially communicated by an authorized official of the DHS. Any information that is designated “sensitive” or subject to other controls, safeguards or protections in accordance with subsequently adopted homeland security information handling procedures.

1.23.4 For Official Use Only (FOUO)

1.23.4.1 Information designated as “For Official Use Only,” which is unclassified information of a sensitive nature and the unauthorized disclosure of which could adversely affect a person’s privacy or welfare, the conduct of federal programs, or other programs or operations essential to the national or homeland security interest.

1.23.5 Sensitive Personally Identifiable Information (SPII)

1.23.5.1 SPII is subject to special handling procedures to reduce the risk that it shall be lost, stolen, misused or otherwise compromised. As stated in the DHS Handbook for Safeguarding SPII, SPII should not be deposited in recycling containers. It should either be shredded or deposited in secured burn bins. Shredded SPII may be recycled.

1.24 Personal Identity Verification of Contractor Personnel

1.24.1 The Contractor shall comply with agency PIV procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

1.24.2 The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system.

1.25 Interconnection Security Agreements

1.25.1 Interconnections between DHS and non-DHS IT systems shall be established through controlled interfaces and via approved service providers. The controlled interfaces shall be accredited at the highest security level of information accessible on the network. Connections with other Federal agencies shall be documented based on Interagency Agreements (IAAs), Memoranda of Understanding (MOUs), Service Level Agreements (SLAs) or interconnection service agreements. Components shall document interconnections with other external networks with an Interconnection Security Agreement (ISA). Interconnections between DHS components shall require an ISA when there is a difference in the security categorizations for confidentiality, integrity, and availability for the two networks. ISAs shall be signed by the Designated Approval Authority (DAA) or by the official designated by the DAA to have signatory authority.

1.26 Personnel Security Background Investigations

1.26.1 DHS shall have and exercise full control over granting, denying, withholding or terminating unescorted government facility and/or sensitive Government information access for Contractor employees, based upon the results of a background investigation. DHS may, as it deems appropriate, authorize and make a favorable entry on duty (EOD) decision based on preliminary security checks.

1.26.2 Receipt of a favorable EOD decision shall allow contractors to commence work temporarily prior to the completion of the full investigation. The granting of a favorable EOD decision shall not be considered an assurance that a full employment suitability authorization shall follow. The granting of a favorable EOD decision or a full employment suitability determination shall in no way prevent, preclude, or bar the withdrawal or termination of any access by DHS, at any time during the term of the contract.

1.26.3 No contractor support shall be allowed to enter on duty, access sensitive information or systems, or have unescorted access without a favorable EOD decision or suitability determination by the Office of Professional Responsibility, Personnel Security Unit (OPR-PSU). Contract employees assigned to the contract that do not require access to sensitive DHS information or recurring access to DHS facilities shall not be subject to security suitability screening.

1.27 Suitability Determination

1.27.1 Contract employees (to include applicants, temporary, part-time and replacement employees) under the contract, that require access to sensitive information, shall undergo a position sensitivity analysis based on the duties each individual shall perform on the contract. The results of the position sensitivity analysis shall identify the appropriate background investigation to be conducted.

1.27.2 Prospective Contractor employees with adequate security clearances issued by the Defense Industrial Security Clearance Office (DISCO) may not be required to submit complete security packages, as the clearance issued by DISCO may be accepted. Contractor employees not in possession of an adequate security clearance shall submit the following completed forms to the OPR-PSU through the COTR, no less than five (5) days after award of the Contract. Any new or replacement personnel shall submit completed packages as defined below at least five (5) days prior to the expected EOD of the prospective employees.

1.27.3 The required forms include;

1.27.3.1 Standard Form 85P, “Questionnaire for Public Trust Positions” or Standard Form 86, “Questionnaire for National Security Position”(Secret/Top Secret) shall be submitted via e-QIP (electronic Questionnaires for Investigation Processing) (two (2) copies) The exact security form shall be identified by the COTR at the time of task order award.

1.27.3.2 FD Form 258, “Fingerprint Card” (two (2) copies)

1.27.3.3 Foreign National Relatives or Associates Statement

1.27.3.4 DHS 11000-9, “Disclosure and Authorization Pertaining to Consumer Reports Pursuant to the Fair Credit Reporting Act”

1.27.3.5 Optional Form 306 Declaration for Federal Employment (applies to contractors as well)

1.27.3.6 Authorization for release of medical information

1.27.4 Required forms and specific submission instructions shall be provided by DHS at the time of award of the contract. Only complete packages shall be accepted by the OPR-PSU.

1.27.5 DHS retains the right to designate an applicant as ineligible due to insufficient background information.

1.28 General Security Requirements

1.28.1 Each employee of the Contractor shall carry or possess a Government issued identification card or badge while on Federal premises. The Contractor shall insure that all Government identifications are returned to the issuing agency when employees are terminated or upon expiration of the contract.

1.28.2 Removal from Contract Work:

1.28.2.1 The CO shall request the Contractor to immediately remove any employee(s) from the work site(s) should it be determined that individuals are found to be unfit to perform the duties outlined in this SOW. The Contractor shall comply with any removal request. The determination to remove an employee shall be made for the following reasons:

· Failure to receive a clearance from DHS Personnel Security Division.

· Violation of the Rules and Regulations Governing Public Buildings and Grounds, 41 CFR 101‑20.3.

· Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records, or concealment of material facts by willful omissions from official documents or records.

· Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or actions, or fighting. Also participation in disruptive activities which interfere with the normal efficient operations of the Government or the general public

· Theft, vandalism, immoral conduct, or any other criminal actions.

· Selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects.

· Improper use of Government identification.

· Violation of security procedures or regulations.

1.28.3 The CO shall make all determinations regarding the removal of any employee(s) from work site(s).

1.29 Continued Eligibility

1.29.1 If a prospective employee is found to be ineligible for access to Government facilities or information, the CO shall advise the Contractor that the employee must not continue to work or be assigned to work under the contract.

1.29.2 The Security Office shall require drug screening for probable cause at any time and/or when the Contractor independently identifies, circumstances where probable cause exists. FPS reserves the right to deny and/or restrict the facility and information access of any Contractor employee whose actions are in conflict with the standards of conduct, 5 CFR 2635 and 5 CFR 3801, or whom FPS determines to present a risk of compromising sensitive Government information to which he or she would have access under this contract.

1.29.3 The Contractor shall report any adverse information coming to their attention concerning contract employees within 24 hours under the contract to the appropriate FPS Security Office. The subsequent termination of employment of an employee shall not obviate the requirement to submit this report. The report shall include the employees’ name and social security number, along with the adverse information being reported.

1.29.4 The Security Office shall be notified of all terminations/ resignations within five (5) days of occurrence. The Contractor shall return any expired DHS issued identification cards and building passes, or those of terminated employees to the COTR. If an identification card or building pass is not available to be returned, a report shall be submitted to the COTR, referencing the pass or card number, name of individual to whom issued, the last known location of the pass or card.

1.30 Contractor Employee Data Access

1.30.1 Sensitive Information means any information, the loss, misuse, disclosure, or unauthorized access to or modification of which could adversely affect the national or homeland security interest, or the conduct of Federal programs, or the privacy to which individuals are entitled under section 552a of title 5, United States Code (the Privacy Act), but which has not been specifically authorized under criteria established by an Executive Order or an Act of Congress to be kept secret in the interest of national defense, homeland security or foreign policy. This definition includes the following categories of information:

1.30.1.1 Protected Critical Infrastructure Information (PCII) as set out in the Critical Infrastructure Information Act of 2002 (Title II, Subtitle B, of the Homeland Security Act, Public Law 107-296, 196 Stat. 2135), as amended, the implementing regulations thereto (Title 6, CFR, Part 29) as amended, the applicable PCII Procedures Manual, as amended, and any supplementary guidance officially communicated by an authorized official of the Department of Homeland Security (including the PCII Program Manager or his/her designee);

1.30.1.2 Sensitive Security Information (SSI), as defined in Title 49, CFR Part 1520, as amended, “Policies and Procedures of Safeguarding and Control of SSI,” as amended, and any supplementary guidance officially communicated by an authorized official of the Department of Homeland Security (including the Assistant Secretary for the Transportation Security Administration or his/her designee);

1.30.1.3 Information designated as “For Official Use Only,” which is unclassified information of a sensitive nature and the unauthorized disclosure of which could adversely impact a person’s privacy or welfare, the conduct of Federal programs, or other programs or operations essential to the national or homeland security interest; and

1.30.1.4 Any information that is designated “sensitive” or subject to other controls, safeguards or protections in accordance with subsequently adopted homeland security information handling procedures.

1.30.2 “Information Technology Resources” include, but are not limited to, computer equipment, networking equipment, telecommunications equipment, cabling, network drives, computer drives, network software, computer software, software programs, intranet sites, and internet sites.

1.30.3 Contractor employees working on this contract shall complete such forms as necessary for security or other reasons, including the conduction of background investigations to determine suitability. Completed forms shall be submitted as directed by the CO. Upon the CO’s request, the Contractor's employees shall be fingerprinted, or subject to other investigations as required. All contractor employees requiring recurring access to Government facilities or access to sensitive information or IT resources shall have a favorably adjudicated background investigation prior to commencing work on this contract unless this requirement is waived under Departmental procedures.

1.30.4 The CO shall require the Contractor to prohibit individuals from working on the contract if the Government deems their initial or continued employment contrary to the public interest for any reason, including, but not limited to, carelessness, insubordination, incompetence, or security concerns.

1.30.5 Work under this contract may involve access to sensitive information. Therefore, the Contractor shall not disclose, orally or in writing, any sensitive information to any person unless authorized in writing by the CO. For those contractor employees authorized access to sensitive information, the Contractor shall ensure that these persons receive training concerning the protection and disclosure of sensitive information both during and after contract performance.

1.30.6 The Contractor shall include the substance of this clause in all subcontracts at any tier where the subcontractor may have access to Government facilities, sensitive information, or resources.

1.30.7 Before receiving access to IT resources under this contract the individual shall receive a security briefing, which the COTR will arrange, and complete any nondisclosure agreement furnished by DHS.

1.30.8 The Contractor shall have access only to those areas of DHS IT resources explicitly stated in this contract or approved by the COTR in writing as necessary for performance of the work under this contract. Any attempts by contractor personnel to gain access to any IT resources not expressly authorized by the SOW, other terms and conditions in this contract, or as approved in writing by the COTR, is strictly prohibited. In the event of violation of this provision, DHS shall take appropriate actions with regard to the contract and the individual(s) involved.

1.30.9 Contractor access to DHS networks from a remote location shall be a temporary privilege for mutual convenience while the contractor performs business for the DHS Component. It is not a right, a guarantee of access, a condition of the contract, or Government Furnished Equipment (GFE).

1.30.10 Non-U.S. citizens shall not be authorized to access or assist in the development, operation, management or maintenance of Department IT systems under the contract, unless a waiver has been granted by the Head of the Component or designee, with the concurrence of both the Department’s Chief Security Officer (CSO) and the Chief Information Officer (CIO) or their designees. Within DHS Headquarters, the waiver shall be granted only with the approval of both the CSO and the CIO or their designees. In order for a waiver to be granted:

1.30.10.1 The individual shall be a legal permanent resident of the U. S. or a citizen of Ireland, Israel, the Republic of the Philippines, or any nation on the Allied Nations List maintained by the Department of State;

1.30.10.2 There shall be a compelling reason for using this individual as opposed to a U. S. citizen; and

1.30.10.3 The waiver shall be in the best interest of the Government.

1.30.10.4 Contractors shall identify in their proposals the names and citizenship of all non-U.S. citizens proposed to work under the contract. Any additions or deletions of non-U.S. citizens after contract award shall also be reported to the CO.

1.31 Travel

1.31.1 The Contractor shall be reimbursed for travel in accordance with the provisions and rates contained in the Federal Travel Regulations (FTR). The FTR is the regulation contained in 41 Code of Federal Regulations (CFR), Chapters 300 through 304, that implements statutory requirements and Executive branch policies for travel by Federal civilian employees and others authorized to travel at Government expense.

1.31.2 All travel requests shall receive the prior approval of the CO/COTR. The Contractor shall not be reimbursed for transportation expenses for assigned personnel for local commuting between their place of residence and their place of work.

1.32 Performance Requirements Summary

The performance requirements summary included herein establishes the performance standards and acceptable levels of performance required by the Government. This plan is intended to give the Government flexibility in measuring performance and serve as a tool to assure consistent and uniform assessment of the contractor's performance. This plan defines how the performance standards will be applied, the frequency of surveillance, the minimum acceptable quality level and the incentive to be applied for satisfactory performance.

Upon task start, the Government will provide initial orientation and familiarization with standards, formats, and procedures.

In accordance with this plan, the Government shall document overall satisfaction with contractor performance through completion of a quarterly customer satisfaction survey. For each requirement listed in column 1, the Contractor shall meet the corresponding standard(s) stated in column 2. The acceptable quality level identified in column 3 establishes the minimum performance level(s) to consider performance satisfactory. Column 4 states the surveillance methods to be used in monitoring contractor performance to assess whether the standard is met. Column 5 identifies the incentives for meeting or exceeding the standard(s).

Performance Requirements Summary:

Requirement

(1) Standards—

Criteria for Acceptance

(2) Acceptable Quality Level

(3) Method of Surveillance

(4) Incentive

(5)

Documentation

· Completeness

Documentation meets agency specific formats for accuracy and completeness

Inspection on submission of documentation

Achievement of standard will be noted in performance evaluation

· Timeliness

quarterly survey

File/Records Management

· Accuracy

Achievement of standard will be noted in performance evaluation

Professionalism

· Customer Service

Validated customer complaints;

Achievement of standard will be noted in performance evaluation

� P. L. 107.296

FPS Administrative Support SOW Ver I.III