HSFEHQ-12-R-0017 QUESTIONS 3.pdf
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- Attached to
- Interpreter Services/Language Line Federal contract opportunity
- Solicitation number
- HSFEHQ-12-R-0017
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QUESTIONS AND ANSWERS
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| HSFEHQ-12-R-0017 QUESTIONS AND ANSWERS 2.pdf | ||
| HSFEHQ-12-R-0017 QUESTIONS.pdf | ||
| Revised PWS for RFP HSFEHQ-12-R-0017 1 Dec 11.pdf | ||
| HSFEHQ-12-R-0017 Past Performance Questionnaire.pdf | ||
| HSFEHQ-12-R-0017 ATTACHMENT A TELEPHONIC INTERPRETATION SERVICES PWS.pdf | ||
| HSFEHQ-12-R-0017 TELEPHONIC INTERPRETATION SERVICES ATT C.pdf | ||
| HSFEHQ-12-R-0017 ATTACHMENT B EVAL.pdf |
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Text version
HSFEHQ-12-R-0017
Questions and Answers #3
1. QUESTION: What is the maximum number of simultaneous calls that FEMA is capable of handling in an emergency situation?
ANSWER: Technology capacity is approx 3000 calls any given millisecond.
However it is agent dependent. Meaning we will probably never have enough agents to meet technology capability.
2. QUESTION: Can FEMA provide data on the maximum number of simultaneous calls that were handled in languages other than English during Hurricane Irene
ANSWER: Spanish is the only language we break out at the prompt split. All other languages go to helpline. Again this is dependent on staffing.
3. QUESTION: Can you provide an estimated percentage of volume that would be accounted for by Delta Calls:
ANSWER: We do not capture spontaneous delta call data. However there were groups set up for shelters and JFO’s
a) By number of calls?
b) By number of seconds
4. QUESTION: Upon further review of this solicitation there are requirements which I am uncertain are applicable for the telephone interpretation industry. That is, to find a company that has employee interpreters to cover all the languages listed in this RFP in oppose to having independent contract interpreters will be a challenge for FEMA. Most telephone interpretation companies work with a combination of employees and subcontractors. Is it definite that the interpreters that work on this contract be employees of the vendor? Could you please clarify this requirement.
ANSWER: FEMA is not opposed to the combination of employees and subcontractors. On the other hand, contractors frequently state they have no control over their 1099 employees – thus they cannot be relied upon for availability. Additionally, they cannot legally train these individuals since they are not employees or set policy (such as you must not take calls in shopping malls or in your car).
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