NFIP Industry Day Questions and Answers.docx

NFIP Industry Day Questions and Answers

PROGRAM OFFICE QUESTIONS & ANSWERS

1. Would the policies transferring from State Farm have to be re-underwritten?

Answer: Except for Submit-for-Rate (SFR) policies, FEMA’s current practice is not to require re-underwriting of policies being transferred to the NFIP Servicing Agent if the policies meet the data reporting requirement prescribed under the Transaction Record Reporting and Processing (TRRP) Plan. The NFIP Servicing Agent is required to re-rate all SFR policies annually to apply the new rates, if applicable.

2. Can FEMA provide a breakdown of the State Farm policies into different categories?

Answer: Upon request, FEMA can provide the NFIP Servicing Agent policies by category, e.g., 1-4 family, other residential, and Residential Condominium Building Association Policy (RCBAP).

3. What is the percentage of misrated RCBAPs found during the condominium inspection program?

Answer: The percentage of misrated RCBAPs found during the Condominium Inspection Program was approximately 75 percent. Those misrated policies were forwarded to the writing company for review and correction. If the condominium inspection report is correct, the policy was corrected; otherwise, the company submits its appeal to the Bureau along with the supporting documentation.

4. Is the NFIP Servicing Agent system currently able to process Submit-for-Rate policies?

Answer: No. There is no requirement for the NFIP Servicing Agent to have a system that can process Submit-for-Rate policies.

5. In verifying the accuracy of State Farm policy data, can FIMA ascertain the percentage of those policies that are likely to be mis-rated? How will FIMA address this in the NFIP Direct RFP?

Answer: No, FIMA does not have the ability to ascertain the percentage of misrated policies. The performance standards outlined in the RFP for renewals have been relaxed until September 30, 2011. This should mitigate help issue the issue. By that time the full book of State Farm business will be transferred to the NFIP Direct.

6. Does the current Direct Servicing Agent system allow for automated quoting of Submit for Rate policies?

Answer: This is propriety information

7. What form of sales channel is the Direct Servicing Agent expected to provide? Inbound telephone? Internet? Agent? Agent via Web Portal? Outbound sales e.g. Telemarketing?

Answer: FIMA expects the bidder to decide and that should be part of their approach. Marketing is not a requirement of this RFP.

8. Are there any situations in which claims and underwriting issues must be escalated by the Direct Servicing Agent prior to a decision?

Answer: There is no requirement just good judgment.

9. Is there any requirement for a data feed of information from the Direct Servicing Agent to FEMA? If yes, are details regarding this dataset available?

Answer: There is a data feed for TRRP and financial reporting that would go to the NFIP IT contractor on a monthly basis. Details on the reporting requirements can be found in the RFP.

10. Based on State Farm’s direction to move their WYO business to the Direct Side, do you anticipate a substantial increase in the volume of policies serviced by the Direct Side?

Answer: Yes. The projections are part of the RFP.

11. What is anticipated policy level for the next fiscal year for the Direct Servicing Agent?

Answer: The projections are part of the RFP.

ACQUISITION QUESTIONS & ANSWERS

12. Will there be a pre-proposal meeting after release of the RFP?

Answer: Yes, Offerors will have the opportunity to participate in Due Diligence. Due Diligence instructions and information will be published in the solicitation.

13. What is the Acquisition timeline going forward?

Answer: The Request for proposal will be released no later than September 16, 2010. The estimated award date is December 1, 2010.

14. Will attendee list be published?

Answer: Yes

15. Will current WYOs be prevented from bidding on this opportunity?

Answer: No

16. When will RPP be due to the government if awarded on December 01, 2010?

Answer: No later than September 16, 2010.

17. Place of performance restricted to DC?

Answer: There are no geographic restrictions.

18. Will there be a transition period if the incumbent is not selected?

Answer: Yes

19. Is there a requirement for place of performance of the contract?

Answer: No

20. Are the subcontracting goals on slide 35 required for the procurement? If so, how will they be evaluated?

Answer: Yes, the goals specified on slide 35 required. If unable to match the stated goals, offerors must submit rational and justification to support alternately proposed goals. Subcontracting Plans is not an evaluation factor. However, the Government will review and determine acceptability.

21. Will a transition plan for potential new contractor be required?

Answer: Yes

22. Even though this is not a set aside, are small businesses encouraged to Prime this contract?

Answer: Yes

23. What is the estimated submission date for proposals?

Answer: 30 days after the RFP publish date. No later than September 16, 2010.

24. Can you describe the circumstance that caused withdrawal of solicitation and impact on scope?

Answer: The solicitation was cancelled based on a drastic change in the scope of work. Please see Amendment 3 of Solicitation number HSFEHQ-10-R-001, published in FedBizOpps, for further information.

25. RFP due date?

Answer: No later than 16 September 2010.