Revised_Evaluation_Procedures_IVA_06212013.pdf

SOLICITATION HSFE80-13-R-0005

REVISED EVALUATION PROCEDURES

The Government will award a single contract resulting from this solicitation to the responsible Offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

Factor 1 Technical Approach Factor 2 Organization Experience and Past Performance Factor 3 Relevant Experience Factor 4 Price

Technical and past performance when combined, are significantly more important than cost or price. Non- Price Factors are listed in descending order of importance. Factor 1 is the most important factor; and factor 2 and 3 are of equal importance. A rating of Unsatisfactory in any of the Factors 1 through 3 will render the entire proposal technically unacceptable and, therefore, not eligible for award.

FACTOR 1: TECHNICAL APPROACH – Most Important Factor

The Offeror will be evaluated for its quality and evidence of the extent to which it demonstrates a thorough and comprehensive understanding of the requirement outlined in the Statement of Work (SOW). The Offeror shall submit a detailed narrative exhibiting its capability to perform this requirement by outlining its technical approach and methodology as well as its processes to achieve the task of the requirements. The Offeror must demonstrate that it has the ability to perform the task within the times specified in any schedules incorporated during task order issuance. The Government will evaluate each Offeror’s technical capability and methodology to provide data and information to FEMA using the NEMIS/ISAAC interface. The offeror will be evaluated on the content and completeness of the Technical Approach and the responsiveness to the instructions/requirements identified in the SOW, and the Offeror’s approach/ability to react to FEMA's requirements during a disaster through dedicated resources, quick responses, and flexibility.

Sub Factor 1.1 -Verification and Authentication Service

The Government will evaluate the scope and availability of the Offeror’s selected source databases for purposes of checking identity information to provide a verification pass/fail outcome. The Government will give favorable consideration to demonstrated access to multiple sources of identity information that gives the means of verifying the actual existence of individuals for validating “true identities.”

Consideration will also be given to the ability of the Offeror to safeguard personal information available to them through the actions of FEMA in the performance of this contract.

The successful Offeror will demonstrate the best methods in the fastest time and suggest surveillance criteria for applicant verification methods of identification and authentication

The Government will evaluate the offeror's ability and methodology to verify and authenticate the individuals registering for disaster assistance.

The evaluation will consist of the offeror's methodology and ability to process the required transaction per month and meeting the requirements of the SOW in the time specified.

The offeror must demonstrate understanding of the requirements and technical and procedural requirements as outlines in the SOW.

The offeror must also demonstrate the ability to work collaboratively with FEMA during a disaster and programmatic requirements.

The offeror shall discuss incorporating a flagging process to alert FEMA during the process of evaluating applicant responses that an individual may need further investigation on identity status.

Sub Factor 1.2 Vehicle Search

The offeror shall provide a solution to meet the vehicle search requirements

Sub Factor 1.3 –Aggregate Insurance Data

The offeror demonstrated the ability to provide data at the property level or identified the best level possible

The offeror provided an outline of Non-FCRA or FCRA permissible purposes The offeror provided an implementation plan identifying timelines, necessary agreements and outline of how the contractor will secure various parentages of homeowner insurance data to FEMA.

The offeror identified the percent of carriers ready to participate and the percent of data available at time of award.

Sub Factor 1.4 –Homeowners Insurance Information The offeror met or exceeded the minimum fields identified by FEMA The offeror provided an outline of Non-FCRA or FCRA permissible purposes The offeror provided an implementation plan identifying timelines, necessary agreements and outline of how the contractor will secure various parentages of homeowner policies to FEMA

The offeror identified the percent of carriers ready to participate and the percent of data available at time of award.

FACTOR 2: ORGANIZATION EXPERIENCE AND PAST PERFORMANCE

Sub Factor 1: Organizational Experience

The Government will evaluate each Offeror’s experience performing comparable analysis, management, design, implementation, and/or operation of complex information systems. In addition, for each of the tasks, the Offeror shall provide in its technical proposal a summary of proposed employees skills, experience, and education. The technical approach shall further address the company’s experience with bi-directional data. At a minimum, the narrative shall address the following: experience, knowledge, requirement understanding, and references.

Sub Factor 2: Client Assessment of Past Performance

The Government will evaluate each Offeror’s past performance conducting projects of a similar size, scope, and complexity, as proven by the successful management of current and previous contracts of a similar magnitude, scope, and complexity. In performing this evaluation, the Government will also consider the Offeror’s reputation for timely, accurate, and cooperative performance, as well as information obtained from other sources. The Government will place greater value on verifiable experience that is similar or the same as the requirements of the SOW.

Offerors must provide the following past performance information:

List five projects, completed within the past three years, with either the Federal

Government or commercial customers, which demonstrate work similar in type to the work described in this solicitation.

Short description of the work performed List of at least three but not more than five clients familiar with performance (include name, telephone number, physical address, and email address) Contract and/or task order annual and total dollar amount Contract and/or task order period of performance

Sub Factor 3 Transition, Contractor Staffing and Key Personnel Plans

The Government will evaluate the offeror's transition approach.

The offeror shall address all facets of the transition that the offeror deems important, but at a minimum should address the timeline, actions, responsibilities and process of transition.

The offeror must demonstrate how they will maintain operations from the start of the transition on a 24/7 basis

The Government will evaluate the offeror’s approach to staffing and utilize Key Personnel in their plans.

The Government will evaluate the offeror’s Project Plan to ensure it captures areas identified in the SOW.

FACTOR 3: RELEVANT EXPERIENCE - EQUAL WEIGHT TO FACTOR 2

The offerors shall provide explicit examples of work performed by its proposed technical personnel in performing the Skills and Proficiencies stated within the SOW.

Offerors will be evaluated on the skills, understanding and experience of the contract personnel assigned to this project. The staff must have diverse experience depending on the level of involvement to meet contract requirements. The government will evaluate the Offeror's core staffing credentials and if applicable subcontractor's staffing to perform the work and their qualification requirements; the Offeror’s key personnel that are utilized in the performance of this work, past experience and past performance of the staff will be directly related to the scope of this effort; the Project Director’s experience with the specific (or comparable) operations required under this contract. The Offeror identified a methodology for maintaining the technical expertise of personnel. The Offeror identified management methodology for handling lines of authority and Communication, organizational structure and problem resolution methodologies.

FACTOR 4: PRICE:

Although all non-price factors combined are considered significantly more important than price, price is still an important factor. If the technical proposals are determined to be virtually even through evaluation ratings, price will become even more important as an evaluating factor.

Price proposals must adhere to the pricing structure established in CONTRACT LINE ITEMS (CLINS). Each Offeror’s price proposal must be based on the Offeror’s Technical proposal, the Government’s specifications, and other contractual requirements.

The offeror’s proposals will be rated using the following adjectival ratings:

RATING DEFINITION

TECHNICAL

Superior Exceeds the requirements in a way which yields significant benefits to the Government; weaknesses, if any, are of small impact and NO significant weaknesses or deficiencies.

Satisfactory Meets all requirements; proposal offers no significant benefits beyond the stated requirements, yet NO significant weaknesses or deficiencies exist.

Marginal Fails to meet the minimum requirements or has one or more significant weaknesses. Deficiencies and significant weaknesses are correctable without major revisions to the proposals.

Unsatisfactory Fails to meet the requirement; one or more deficiencies for which correction would require a major revision or redirection of the proposal.

PAST PERFORMANCE

Neutral The Offeror has no relevant past performance Superior One or more examples where past performance significantly exceeded requirements.

Satisfactory Past Performance met requirements.

Marginal One or more examples where past performance failed to meet requirements due to fault of contractor.

Unsatisfactory One or more examples where past performance significantly failed to meet requirements due to fault of contractor.