HSFE70-17-R-0012_IASC_Solicitation.pdf

1. THIS CONTRACT IS A RATED ORDER RATING PAGE OF PAGES

UNDER DPAS (15 CFR 700)

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

SEALED BID (IFB)

NEGOTIATED (RFP)

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than Item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

9. Sealed offers in original and _____________________________ copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in until local time _______________________ (Hour) (Date)

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All Offers are subject to all terms and conditions contained in this solicitation.

A. NAME B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

AREA CODE NUMBER EXT.

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

A SOLICITATION/CONTRACT FORM I CONTRACT CLAUSES

B SUPPLIES OR SERVICES AND PRICES/COSTS PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

C DESCRIPTION/SPECS./WORK STATEMENT J LIST OF ATTACHMENTS

D PACKAGING AND MARKING PART IV - REPRESENTATIONS AND INSTRUCTIONS

E INSPECTION AND ACCEPTANCE

F DELIVERIES OR PERFORMANCE

G CONTRACT ADMINISTRATION DATA L INSTR., CONDS., AND NOTICES TO OFFERORS

H SPECIAL CONTRACT REQUIREMENTS M EVALUATION FACTORS FOR AWARD

K REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within ________ calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT 10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%) (See Section I, Clause No. 52-232-8)

14. ACKNOWLEDGEMENT OF AMENDMENTS AMENDMENT NO. DATE AMENDMENT NO. DATE

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated:

DUNS: DUNS+4: CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER 15A. NAME AND

ADDRESS OF

OFFEROR

(Type or print)

15B. TELEPHONE NUMBER 17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT. 15C. CHECK IF REMITTANCE ADDRESS IS DIFFERENT FROM

ABOVE - ENTER SUCH ADDRESS IN SCHEDULE

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION: 23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM (4 copies unless otherwise specified)

10 U.S.C. 2304(a) ( ) 41 U.S.C. 253(c) ( )

24. ADMINISTERED BY (If other than Item 7) 25. PAYMENT WILL BE MADE BY CODE CODE

PHONE: FAX:

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

(Signature of Contracting Officer)

(REV. 9-97)

10. FOR INFORMATION CALL:

11. TABLE OF CONTENTS

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 33

Previous edition is unusable Prescribed by GSA-FAR (48 CFR) 53.214(c)

SOLICITATION, OFFER AND AWARD

SOLICITATION

OFFER (Must be fully completed by offeror)

AWARD (To be completed by Government)

1 111 N/A

HSFE70-17-R-0012

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TBD

Federal Emergency Management Agency Office of the Chief Procurement Officer

500 C Street, S.W., 3rd Floor NW Washington DC 20472

See RFP

Isaac.Chapple@fema.dhs.gov and Lashawn.Smith@fema.dhs.gov 10:00 a.m. July 17, 2017

Isaac L. Chapple 202-212-3924 Isaac.Chapple@fema.dhs.gov

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FEMA Finance Center

P.O. Box 9001 Winchester VA 22604

LaShawn Smith mailto:Isaac.Chapple@fema.dhs.gov mailto:Lashawn.Smith@fema.dhs.gov

SECTION B - SUPPLIES OR SERVICES AND PRICES

B.1 ITEMS TO BE ACQUIRED

The Contractor shall furnish all personnel, facilities, equipment, material, supplies, and services (except as may be expressly set forth in this contract as furnished by the Government) and otherwise do all things necessary to, or incident to, performing and providing the following items of work: See Section C.1, Statement of Objectives

B.2 PRICE SCHEDULE

Offerors are required to provide a detail breakdown for each category listed below for STEADY STATE.

Please use format in Attachment A - contractor can propose their own labor categories.

B.3 FULLY BURDENED FIXED HOURLY LABOR RATES FOR DISATER TASK ORDERS

Upon contract award, the fixed hourly rates will be established under this contract for Labor categories, which shall be utilized under a Disaster Task Order. Disaster Task Order will include Time-and-Materials and Firm- Fixed-Price contract line item numbers. All labor hourly rates must contain fully burdened hourly rates for full-time bona fide company employees, as well as, employees of corporate affiliates and/or subsidiaries, temporary help, subcontractors and consultants. Please use format in Attachment A - contractor can propose their own labor categories.

B.4. MINIMUM AND MAXIMUM FUNDING LIMITATION

The contract is in support of a MAJOR DISASTER. The minimum guarantee for this requirement is set at $5,000.00 per contract and the maximum quantity is currently set at $7,144,158.89 per contract.

This maximum quantity is based upon the average annual expenditure for readiness over the last 10 years. However, in the event of a Presidential Declaration for a disaster, the Government will utilize this contract to respond to disasters by increasing the quantity of the contract to perform services in the specific state(s) and/or the affected areas. Due to the nature of disaster response and recovery, FEMA is unable to predict or estimate the maximum quantity for disaster operations. However, in a disaster situation, contractors should expect to meet this increased quantity. Please see Attachment B, Scenarios, for the potential scope that contractors may be required to respond to in a Presidentially declared disaster.

B.5 CONTRACT TYPE

The DHS FEMA intends to award two Hybrid Indefinite Delivery-Indefinite Quantity (IDIQ) contracts with Firm-Fixed-Price (FFP) and Time and Materials (T&M) contract line item numbers (CLINs). This requirement consists of two geographical sectors (See Section F.3 Place of Performance). The intent is to award one IDIQ contract per geographical sectors.

SECTION C - STATEMENT OF OBJECTIVES

STATEMENT OF OBJECTIVES (SOO)

INDIVIDUAL ASSISTANCE SUPPORT CONTRACT (IASC)

Statement of Objectives Individual Assistance Support Contract (IASC)

BACKGROUND 2

PURPOSE 2

SCOPE 2

GEOGRAPHICAL/SECTOR APPROACH 3

TASKS AND DELIVERABLES 4

PREPAREDNESS PHASE

OBJECTIVE 1: STEADY STATE AND PLANNING SUPPORT SERVICES 4

OPERATIONS PHASE

OBJECTIVE 2: MOBILIZATION AND DEPLOYMENT 6

OBJECTIVE 3: CONGREGATE AND NON-CONGREGATE SHELTERING

SERVICES 6

OBJECTIVE 4: FEEDING SERVICES 7

OBJECTIVE 5: DISTRIBUTION OF EMERGENCY SUPPLIES 8

OBJECTIVE 6: EVACUEE SUPPORT SERVICES 9

OBJECTIVE 7: REUNIFICATION SERVICES 9

OBJECTIVE 8: CONSTRUCTION SERVICES 9

OBJECTIVE 9: STAFFING SUPPORT SERVICES 10

DELIVERY SCHEDULE 11

GOVERNMENT FURNISHED EQUIPMENT (GFE) 11

GOVERNMENT FURNISHED INFORMATION (GFI) 11

PERIOD OF PERFORMANCE 12

APPENDIX A: APPLICABLE DOCUMENTS 12

APPENDIX B: SECURITY LANGUAGE 13

APPENDIX C: GLOSSARY 16

BACKGROUND

The Federal Emergency Management Agency (FEMA)’s mission is to support our citizens and first responders to ensure that, as a nation, we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards. FEMA receives its authority from the Robert T. Stafford Disaster Relief and Emergency Assistance Act (Stafford Act), P.L. 93-288, as amended at 42 USC 5121-5207.

After an emergency or major disaster has impacted a community, FEMA ESF #6 services and programs are implemented to assist disaster survivors. ESF #6 (Mass Care/Emergency Assistance, Temporary and Permanent Housing and Human Services) coordinates and provides life-sustaining resources, essential services, and statutory programs to the affected population with a focus on hydration, feeding, sheltering, and temporary and permanent housing. All services and support must include equal access to the whole community, inclusive of people with disabilities and others functional needs, according to the Stafford Act as amended, PKEMRA, the Rehabilitation Act, and other civil rights legislation. Family reunification and the distribution of emergency supplies may also be implemented. During mass evacuations, Mass Care services may also be required to support the displaced population.

This level of support is provided, in most cases, upon request of the state, when the needs of disaster survivors exceed local, state, tribal, territorial, and/or insular area government capabilities.

State, tribal, and local governments have primary responsibility for the delivery of Mass Care to disaster survivors in their jurisdictions. This is accomplished primarily through state-designated government or voluntary agencies/organizations, and staffed by state and local government employees and/or voluntary organization workers. FEMA understands that no single organization can meet these requirements single-handedly. Therefore, contract services will be needed to fill potential gaps and augment state, local, tribal, territorial and NGO response capabilities in both the Continental United States (CONUS) and Outside Continental United States (OCONUS).When resources within a jurisdiction become overwhelmed, FEMA is tasked with developing and maintaining capabilities, and ensuring those capabilities are in place to support and augment existing resources. To meet these requirements, any offeror selected by FEMA must have the capacity to mobilize supplies, trained staff, and other resources quickly and integrate activities with the overall Whole Community strategy.

PURPOSE

FEMA seeks to enhance its capability through the integration of private sector contract resources into an overarching strategy to bridge shortfalls between Whole Community capabilities and the projected life- sustaining needs of evacuees and disaster survivors during declared events. This includes support to individuals with disabilities and their service animals, others with access and functional needs, children in disasters, and survivors with household pets.

SCOPE

The Individual Assistance Support Contract (IASC) is intended to improve the quality and delivery of IA program services through the provision of rapidly deployable resources to bridge shortfalls between the organic capabilities of government and NGO stakeholders. FEMA is seeking support for its mission and delivery of ESF #6 Mass Care/Emergency Assistance, Temporary and Permanent Housing Services under an Indefinite Delivery, Indefinite Quantity (IDIQ) contract. Mass Care/EA planning is the provision of life sustaining services, assistance and support. FEMA provides this assistance at the request of state, tribal, territorial and local government. This contract also supports temporary and permanent housing for displaced persons. Furthermore, this contract will require the development of appropriate management, training and operational plans to meet these requirements.

The following is a list of services required in this contract:

1. Steady State and Planning Support Services

2. Mobilization and Deployment

3. Congregate and Non-congregate Sheltering Services

4. Feeding Services

5. Distribution of Emergency Supplies

6. Evacuee Services

7. Reunification Services

8. Construction Services

9. Staffing Support Services

GEOGRAPHICAL/SECTOR APPROACH

In an effort to provide the timely delivery of ESF #6 support services, and to maintain a consistent and resilient posture of readiness, FEMA has established a strategic geographical approach for all readiness/planning and response activities that encompass all 10 FEMA Regions.

Sector II Sector I

Sectors Geographical Coverage Sector 1 FEMA Regions I, II, III, IV, and V Sector 2 FEMA Regions VI, VII, VIII, IX, and X

FEMA has divided and grouped the 10 Regions (including states, territories and possessions) into two geographical sectors. This approach was determined based on 1) an evaluation of historical events (frequency and types of disasters) that have occurred in each sector and; 2) potential future events (e.g., New Madrid and Cascadia earthquake activity) that could occur in both sectors. FEMA has determined that Individual Assistance Support Contract will require at least two service providers, one for each geographical zone. This concept of two sectors will enable FEMA personnel and contract personnel to know, at the time of the disaster, the contractor who will be responsible for the disaster based on the sector in which the disaster is located. This concept further provides contractors a zone of responsibility and affords the designated sector contractor to be more knowledgeable about, and therefore better equipped to handle, their awarded sector.

Offerors shall provide planning support to all FEMA Regions and prospective Whole Community partners within, but not limited to, their sector, while maintaining a sufficient quantity of deployable staff and resources. Offerors shall be ready and capable of providing backup support to the other sector as needed.

The size and scope of each offeror’s task or mission may vary based on the effected Region’s scale and magnitude of damage post-disaster.

TASKS AND DELIVERABLES

The services provided by the offeror are subject to the needs of the government and must be scalable to accommodate survivor population fluctuations. Additionally, the offeror shall provide a Performance Work Statement (PWS) to address each of the nine (9) objectives listed below.

The offeror shall be capable of delivering these services to multiple disaster missions simultaneously in CONUS and OCONUS locations (Alaska, Hawaii, and other U.S. territories and possessions). When delivering these services, the offeror will meet all federal, state, territorial, tribal, and local laws and regulations.

PREPAREDNESS PHASE

Objective 1: Steady State and Planning Support Services The overall objective of Steady State and Planning Support is to establish a strategy for the integration of offerors’ contract capabilities as described in 2 through 9. Steady State and Planning Support Services may include, but are not limited to:

1.1 Technical Assistance

The offeror must provide technical assistance and support to FEMA, which focuses on establishing a strong readiness posture, developing plans, supporting disaster operations and developing contract capabilities that will enhance FEMA’s ability to accomplish its mission more efficiently.

Coordination with FEMA

a) Work with FEMA HQ and Regional staff throughout the calendar year to develop strategies that describe the mobilization and implementation of contracted resources to support the ESF #6 Mass Care/Emergency Assistance and Temporary Housing mission.

b) Provide ongoing support to FEMA HQ and Regional staff in an effort to de-conflict resources.

c) Coordinate with FEMA officials to promote the integration of offeror capabilities with Whole Community response and recovery planning efforts.

d) Travel to FEMA Headquarters and various FEMA Regions for meetings, conferences, exercises, and planning activities.

e) Conduct assessments of existing capabilities for sheltering, feeding, distribution of emergency supplies, reunification, evacuee support, household pet support, and emergency housing options.

f) Identify gaps and work with FEMA staff and other stakeholders to address Mass Care/Emergency Assistance and Housing shortfalls.

Build and Maintain Contract Capability

a) Maintain a sufficient and reliable capability by establishing relationships with vendors that have expertise in the required functional areas.

b) Develop ESF #6 Support plans that describe how the offeror shall prepare for and deliver Mass Care/Emergency Assistance and Temporary and Permanent Housing Services for any size disaster.

c) Produce disaster response playbooks, to include but not limited to: detailing the offeror’s mission capabilities, resource mobilization timelines, and actionable response plans for how the offeror will respond, resource, and operate Mass Care and Construction Services support elements.

1.2 Regional Response Coordination Center (RRCC)/National Response Coordination Center (NRCC) Support

Offerors must have the capacity to deploy qualified and knowledgeable staff to support response coordination efforts during pre- or post-disaster declaration periods. Staff will be deployed to FEMA’s NRCC in Washington, D.C., RRCCs, Joint Field Offices (JFO), or other federal or state coordination sites to provide planning and logistical support.

1.3 Mission Planning Teams (MPTs)

The overall objective of MPT is to assist with developing a strategy that accounts for the many factors that may affect the Mass Care and Temporary Housing mission.

a) Assign qualified and knowledgeable staff to serve on planning teams that support the

Mass Care/Emergency Assistance and Temporary and Permanent Housing Mission when activated by the government.

b) Provide adequate personnel to coordinate with stakeholders and begin pre-operations planning as part of the FEMA Mission Planning Team.

1.4 Conferences and Meetings

a) The offerors shall assign staff to participate in annual ESF #6-related conferences and meetings, such as the National Hurricane Conference or the annual National Voluntary Organizations Active in Disaster (National VOAD) Conference, as directed by the government.

b) Meetings will include regular briefings and presentations on offeror capabilities and planning efforts. Participation will include other live and virtual meetings, as well as responding to questions and inquiries from the government. All travel shall be in compliance with federal travel regulations.

c) The offeror shall participate in conference calls, webinars, video teleconferences, and/or other live or virtual meetings facilitated by FEMA; other federal, state, and/or local agencies; and/or NGOs, as directed by the government; and respond to questions from the government as requested.

1.5 Exercises

a) The offeror will be tasked with attending and participating in exercises (e.g., National Mass Care Exercise, Cascadia, Vibrant Response, etc.). Activities will include periodic demonstrations of vendor capabilities for response to various types of hazards in a simulated setting for functional, full-scale or table top exercises.

b) The offeror will prepare and submit After Action Reports, and relevant plans that address strategies for improvement. Offeror shall provide these following an activation.

1.6 Training

a) Maintain training consistent with Mass Care standards of practice on an annual basis for subcontractor and staff active in readiness and response activities.

b) Develop a training implementation plan and strategy for staff performing ESF #6 Mass

Care/Emergency Assistance and Temporary/Permanent Housing activities for steady state and disaster operations.

OPERATIONS PHASE

The overall objective of the Operations Phase is to ensure that the federal government maintains a capability through contracted support, in an effort to augment the response activities of state, local, tribal, and territorial governments and NGO partners; and to ensure disaster survivors receive appropriate housing, food, hydration, and emergency supplies following the impact of a disaster.

Objective 2: Resource Mobilization and Deployment

The offeror shall develop a mobilization and deployment strategy and plan that describes the capability to direct, process, and account for all contract staff and equipment resources.

The offeror shall:

a) Upon receipt and acknowledgement of a Mobilization Order, assemble and deploy all resources needed for the requested task to a staging location(s) to be specified by the government in the Task Order within 24-72 hours after Notice to Proceed is given, as per direction of the Contracting Officer.

b) Upon receipt and acknowledgement of an Operations Order, commence operations as specified in the Task Order. The offeror shall provide Mass Care/Emergency Assistance and Housing/Construction Services support per direction of the government. Services provided by the offeror must be scalable to accommodate survivor population fluctuations.

Objective 3: Congregate and Non-Congregate Sheltering Services The offeror shall provide either specific resources and services or a full set of turnkey services for congregate and non-congregate sheltering of disaster survivors and/or response personnel in newly- constructed, soft-sided, or pre-existing facilities, as identified in the Task Order. Services shall include site repair or renovation, as required; preparation, setup, operations, site maintenance and sanitation; staffing of shelter operations and support services, such as feeding and basic first-aid. All services and support must include equal access to the whole community, inclusive of people with disabilities and others functional needs, according to the Stafford Act as amended, PKEMRA, the Rehabilitation Act, and other civil rights legislation.

All services must be provided in an inclusive setting and provide physical and programmatic support and effective communications access to people with disabilities and others with access and functional needs.

These services may include, but are not limited to:

a) Technical support for site assessments.

b) Temporary construction of soft-sided and/or fixed facilities or temporary repairs to existing facilities as required.

c) Site preparation such as utilities, etc.

d) Setup and operation of traditional and non-traditional sheltering options that include wrap-around services that help provide some level of comfort for disaster survivors and enable a successful transition process.

e) Daily operations, including all staffing and material resources necessary to provide:

1) A mechanism to track disaster survivors at shelter locations.1

2) Dormitory management.

3) Site maintenance and custodial services.

4) Sanitation facilities, including accessibility that meets ADA requirements.

5) Feeding and hydration services.

6) Disaster health services, including basic first-aid.

7) Services for children, including, but not limited to, providing a recreation space and feeding considerations.

8) Client information management (i.e., a kiosk for residents).

9) Personal Assistance Services (PAS) to provide support for the activities of daily living (ADL) to individuals with disabilities and/or access and functional needs.

10) Charging stations for durable medical equipment (DME) and communications equipment (including cell phones).

11) Provide feeding, hydration, management, and sheltering to service and assistance animals in support of their owners.

12) Basic voice and data communications equipment and access that would allow daily operations and reunification and enable disaster survivors to register for FEMA assistance.

13) Providing basic first-aid services, feeding, hydration, management and boarding services for household pets. Sheltering may be provided at standalone locations or at facilities co- located at congregate sheltering facilities.

14) Daily shelter population reports and information using a standard reporting system or tool (i.e., ESF #6 Support System) as required.

Objective 4: Feeding Services The offeror shall provide either specific resources and services or a full set of turnkey services for hydration and feeding as required for the population identified in the Task Order. The offeror’s services will augment the capabilities of government, NGOs, and other whole community partners who may be conducting feeding missions. The offeror must ensure that all feeding services are in full compliance with applicable nutritional guidance and safety and sanitary codes and regulations. Food preparation and distribution or delivery of meals, snacks, and hydration to various locations as required. Food must meet cultural, medical, allergy-based, and dietary requirements of survivors and responders.

These services may include, but are not limited to:

a) Providing resources and/or services in support of feeding missions, such as: staffing, fuel, food procurement, vehicles, facilities, equipment, etc.

b) Food preparation for distribution by a third party.

c) On-site preparation and feeding at fixed locations (e.g., shelters, evacuation, and respite sites).

d) Provide mobile feeding in impacted communities.

e) Provide feeding and hydration services for household pets and services animals.

f) Provide accommodations for infants and toddlers (e.g., baby formula, food and feeding supplies, and adaptive equipment).

Objective 5: Distribution of Emergency Supplies Services The offeror shall provide either specific resources and services or a full set of turnkey services in support of the expedient distribution of emergency supplies to the population of disaster survivors identified in the Task Order. All services and support must include equal access to the Whole Community, inclusive of people with disabilities, according to the Stafford Act, PKEMRA, the Rehabilitation Act, and other civil rights legislation. All services must be provided in an inclusive setting and provide physical and programmatic support and effective communication access for people with disabilities and others with access and functional needs. While the list below provides methods and locations where distribution activities are likely to occur, each disaster event presents unique challenges, and therefore may require a more tailored approach. Distribution services may include, but are not limited to:

5.1 Ordering and assembly of distribution packages (e.g., clean-up kits, food boxes, hygiene kits).

5.2 Fixed site distribution, including:

a) The delivery of commodities to/from food preparation sites, kitchens, congregate and non- congregate shelters, and other Mass Care/Emergency Assistance facilities.

5.3 Mobile distribution of resources to disaster survivors in affected areas (e.g., door-to-door distribution, delivery to community and shelter-in-place locations, and direct support to survivor communities).

a) Warehouse operations, including:

1. Manage, operation, inventory tracking and demobilizing of temporary facilities for warehousing.

2. Provision of warehouse equipment, supplies, staff, and facilities management.

3. Procurement, packaging, transportation, and distribution of supplies.

b) Construction, setup operation, and closing of donation management sites.

c) Support to mass evacuation sites (e.g., reception centers and evacuation assembly points).

d) Points of Distribution (PODs) and other community distribution sites, including:

4. Construction, set up, staff, and management of accessible POD sites as required.

5. Provision of items to survivors in accordance with, but not limited to, supplies at the direction of the government, to include individuals who are unable to travel to POD sites.

e) Distribution of life-saving resources (i.e., DME and CMS).

Objective 6: Evacuee Support Services The offeror shall provide either specific resources and services or a full set of turnkey services in support of mass evacuees as required by the Task Order. The offeror shall coordinate with the government to augment existing capabilities of Whole Community partners in the provision of mass evacuee support services. Evacuee Support Services may include, but are not limited to:

a) Construction, set-up, equipping, staffing, operation, and closing of evacuee support sites.

Locations established and operated by the offeror may include, but are not limited to embarkation, debarkation, evacuation assembly points, reception processing, and/or respite sites.

b) Site maintenance and custodial services.

c) Sanitation facilities that are accessible under ADA requirements.

d) Health services, which includes basic first-aid and screening of sheltered survivors and workers and provision of durable medical equipment and consumable medical equipment supplies (including, but not limited to items listed in the FNSS Guidance).

e) Communications—basic voice and data communications equipment and connectivity.

f) Providing basic first-aid services, feeding, hydration, management and boarding services for household pets.

g) Providing basic first-aid services, feeding, and hydration for service animals.

Objective 7: Reunification Services The offeror shall provide access to basic communications equipment in order to facilitate the reunification of survivors with their family members, friends, household pets, and service animals.

The offeror shall coordinate with key stakeholders including, but not limited to, the American Red Cross, the National Center for Missing & Exploited Children, FEMA, and the affected jurisdiction.

All services must be accessible to survivors with disabilities and others with access and functional needs. The offeror shall provide staff to support the Multi-Agency Reunification Task Force.

7.1 Reunification Services may include, but are not limited to, providing access to:

a) Telephones.

b) Cellular phones.

c) Telephone and cellular phone banks.

d) Charging stations.

e) Computers.

f) Internet connections to social media and reunification systems.

g) Support at dedicated call centers and family assistance centers.

h) Staff to participate in the Multi-Agency Reunification Task Force.

Objective 8: Construction Services

8.1 Assessment and Planning

The offeror shall provide the resources and/or a full set of turnkey services in support of construction services. FEMA may seek services including, but not limited to:

a) Emergency Sheltering Services

b) Direct Housing and Permanent and Semi-Permanent Housing Construction:

i. Provide technical assistance to the Direct Housing Assessment Teams, including but not limited to rental resource data, site assessment and mapping, and housing options analysis (e.g., mitigation activities, site plans, and building plans that may require the application of universal design concepts and/or Uniform Federal Accessibility Standards (UFAS)).

c) Other Activities related to construction.

8.2 Construction

The offeror shall perform construction services necessary to build, assemble, repair, renovate, retrofit, or otherwise improve facilities used as shelters or temporary housing that meet accessibility requirements. These services may include, but are not limited to:

Emergency Sheltering Services:

a) General construction work to provide temporary repair of residential structures, if those repairs are a cost-effective solution for emergency sheltering in place.

b) Conversion of commercial facilities to shelter facilities.

c) Construction and/or modification of shelter facilities.

d) Development of roadways and parking facilities as needed.

e) Repair, replacement, or installation of utilities to include: water, sewer/septic, electrical power, and heating ventilation and air conditioning (HVAC).

Direct Housing and Permanent and Semi-Permanent Housing Construction:

a) Permanent and semi-permanent housing construction.

b) Development of access roadways and parking facilities to permit access to permanent and semi- permanent housing.

c) Coordination of transportation of equipment and materials, and coordination with state and local authorities for temporary and permanent housing construction activities.

d) Repair, replacement, or installation of utilities to include: water, sewer/septic, electrical power, and heating ventilation and air conditioning (HVAC).

e) Multi-lease and Repair Program.

8.3 Maintenance Services.

Services to provide safe sanitary structures appropriate for housing disaster survivors.

a) Maintenance services for all interior and exterior components of renovated, repaired, and newly- constructed buildings.

b) Staff and supplies to clean and refurbish housing.

c) Lawn service, snow removal, and other grounds maintenance services, as requested, at sheltering facilities and temporary housing

Objective 9: Staffing Support Services Staffing to support non-federal or non-governmental facilities, such as shelters, POD, and warehouses.

a) Program oversight, planning, and/or specialized staff deployed to FEMA’s National Response Coordination Center, Regional Response Coordination Center, Joint Field Offices, and other field locations.

b) Provide and train staff in the necessary skillset to meet this scope of work.

c) Generalist staff to provide sheltering, feeding, distribution, reunification services, evacuee support, and other required ESF #6 support. Specialized staff will provide services, such as basic first-aid.

9.1 Security Requirement. The offeror shall ensure compliance with the Federal

Acquisition Regulations (FAR), Homeland Security Acquisition Regulations (HSAR), and clauses [48 C.F.R. § 4.1303 (clause at 48 C.F.R. § 52.204-9) and 48 C.F.R. § 3004.470-3 (clauses at 48 C.F.R. § 3052.204-70 and 48 C.F.R. § 3052.204-71)] as applicable and outlined in Appendix B.

DELIVERY SCHEDULE

The offeror shall provide the key staff, staffing plans, and execute timelines required to meet the above- stated operational requirements within 30 business days of contract award. Per exercised objective, the offeror shall activate the necessary resources as specified in the Task Order after Notice to Proceed (NTP) is given, per direction of the Contracting Officer. The offeror shall be ready to provide services to survivors, as stated in the Disaster Variables Table provided with the Task Order. If more than one Task Order is issued, the offeror shall execute the requirements concurrently.

The offeror shall develop a training plan and deliver training to all necessary contracted personnel to support the Mass Care/Emergency Assistance and Temporary/Permanent Housing Mission. All training for key personnel (i.e., Train-the-Trainer, etc.) must be completed within 60 days of contract award. The training may occur online or at a facility identified by FEMA.

GOVERNMENT FURNISHED EQUIPMENT (GFE)

The offeror shall not rely on receiving any GFE in support of these requirements. The offeror shall provide all equipment, supplies, and staff to fulfill the requirements detailed in this SOO and accompanying task orders.

GOVERNMENT FURNISHED INFORMATION (GFI)

The government will provide the offeror with applicable guidance documents, as they are issued or updated. Government Furnished Information (GFI) may include, as available and applicable:

plans, concept of operations documents, standard operating procedures (SOPs), guidance documents, and standards from FEMA’s Mass Care/Emergency Assistance Section and other federal agencies (e.g. USDA Food and Nutrition Service standards; Animal and Plant Health and Inspection Service standards for household pets and any guidelines furnished from the Department of Health and Human Services). Post- award consultations with the FEMA Mass Care/Emergency Assistance unit may be necessary.

PERIOD OF PERFORMANCE

The period of performance consists of a base period of up to one (1) year plus four (4) one-year option periods. The place of performance for this contract will be FEMA Headquarters and throughout the FEMA Area of Responsibility (AOR), to include FEMA Regions I through X.

Appendix A—Applicable Documents

1) Animal Welfare Act and Animal Welfare Regulations (2013)

2) Department of Housing and Urban Development Housing Quality Standards

3) Department of Justice (DOJ) Americans with

Disabilities Act DOJ ADA Checklist for Emergency Shelters DOJ ADA Standards for Accessible Design (2010)

4) Fair Housing Act

5) FEMA Guidance on Planning for Integration of Functional Needs Support

Services in General Population Shelters (2010)

6) FEMA IS-26 Guide to Points of Distribution

7) FEMA Response Federal Interagency Operational Plan (2014)

8) Guidelines for Standards of Care in Animal Shelters, the Association of Shelter

Veterinarians, 2010

9) Hafele, Accessibility Planning Guide for Bathrooms: Regulations/Universal Design

10) Homeland Security Presidential Directive 12

11) Interim Shelter Field Guide, FEMA P-785 (2014)

12) Mega-Shelter Planning Guide: A Resource and Best Practices Reference Guide (2010)

13) National Fire Protection Association 70: 2014 National Electric Code®

14) National Incident Management System, Resource Typing for Mass Care

15) National Response Framework, Annex #6—ESF #6 Mass Care, Emergency

Assistance, Temporary Housing and Human Services (2013)

16) Privacy Act of 1974, 5 U.S.C. § 552a

17) Robert T. Stafford Disaster Relief and Emergency Assistance Act, as amended, and

Related Authorities as of April 2013

18) Safety in Shelter-Based Child Care Centers, Brethren Children’s Disaster Services

19) Uniform Federal Accessibility Standards

20) U.S. Public Health Service Publication 934: Food Service Sanitation Ordinance and Code, 29 CFR 1910.142(i)(1) (1962)

21) Multi-Agency Sheltering/Sheltering Support Plan Template (MASPT)

22) Shelter Guidance Aid and Shelter Staffing Matrix—October 2010

23) Contractor Clearance and Access

48 C.F.R. § 4.1303 (clause at 48 C.F.R. § 52.204-9) 48 C.F.R. § 3004.470-3 (clauses at 48 C.F.R. § 3052.204-70 and 48 C.F.R. § 3052.204-71)] http://www.aphis.usda.gov/animal_welfare/downloads/Animal%20Care%20Blue%20Book%20-%202013%20-%20FINAL.pdf http://www.hud.gov/offices/adm/hudclips/guidebooks/7420.10G/7420g10GUID.pdf http://www.ada.gov/2010_regs.htm http://www.ada.gov/2010_regs.htm http://www.ada.gov/shleterck.htm http://www.ada.gov/shleterck.htm http://www.ada.gov/regs2010/2010ADAStandards/2010ADAstandards.htm%23pgfId-1010282 http://www.justice.gov/crt/about/hce/title8.php http://www.fema.gov/pdf/about/odic/fnss_guidance.pdf http://www.fema.gov/pdf/about/odic/fnss_guidance.pdf http://www.fema.gov/pdf/about/odic/fnss_guidance.pdf https://training.fema.gov/emiweb/is/IS26/Facilitator%20Manual_IS26_WEATHERS.pdf http://www.fema.gov/media-library-data/1406719953589-4ab5bfa40fe82879611d945dd60230c4/Response_FIOP_FINAL_20140729.pdf http://www.sheltervet.org/assets/docs/shelter-standards-oct2011-wforward.pdf http://www.sheltervet.org/assets/docs/shelter-standards-oct2011-wforward.pdf http://www.sheltervet.org/assets/docs/shelter-standards-oct2011-wforward.pdf http://www.hafele.com/us/documents/ADA_PR260US.pdf https://www.dhs.gov/homeland-security-presidential-directive-12 http://www.fema.gov/pdf/emergency/disasterhousing/mspg.pdf https://www.nfpa.org/codes-and-standards/document-information-pages?mode=code&amp%3Bamp%3Bcode=70 https://rtlt.ptaccenter.org/Public/Combined?q=mass%2Bcare http://www.fema.gov/media-library-data/20130726-1913-25045-6921/final_esf_6_mass_care_20130501.pdf http://www.fema.gov/media-library-data/20130726-1913-25045-6921/final_esf_6_mass_care_20130501.pdf http://www.fema.gov/media-library-data/20130726-1913-25045-6921/final_esf_6_mass_care_20130501.pdf http://www.gpo.gov/fdsys/pkg/USCODE-2012-title5/pdf/USCODE-2012-title5-partI-chap5-subchapII-sec552a.pdf https://www.fema.gov/media-library/assets/documents/15271?fromSearch=fromsearch&amp%3Bamp%3Bid=3564 https://www.fema.gov/media-library/assets/documents/15271?fromSearch=fromsearch&amp%3Bamp%3Bid=3564 http://support.brethren.org/site/DocServer/Safety_in_Shelter_Based_Child_Care_Centers_w._Checklist.pdf?docID=12201 http://www.access-board.gov/guidelines-and-standards/buildings-and-sites/about-the-aba-standards/background/ufas https://law.resource.org/pub/us/cfr/ibr/006/usphs.934.1962.pdf http://www.nationalmasscarestrategy.org/wp-content/uploads/2014/10/Multi-Agency-Shelterin-Plan-Template-Final_100114.pdf http://www.nationalmasscarestrategy.org/wp-content/uploads/2014/07/sheltering_guidance_aid_october_2010.pdf

Appendix B—Security

STANDARD SECURITY LANGUAGE

(NOT FOR USE IN CONTRACTS FOR WEAPONS-CARRYING

GUARDS) (NOT FOR USE IN CLASSIFIED CONTRACTS)

[NOTE TO CONTRACTING OFFICER: The Contracting Officer, in coordination with

FEMA’s Personnel Security Division (PSD), shall ensure that all solicitations and contracts comply with the following Federal Acquisition Regulations and Homeland Security Acquisition Regulations by including the requisite clauses, as applicable:

• 48 C.F.R. § 4.1303 (clause at 48 C.F.R. § 52.204-9)

• 48 C.F.R. § 3004.470-3 (clauses at 48 C.F.R. § 3052.204-70 and 48 C.F.R. § 3052.204-

71)]

BACKGROUND INVESTIGATIONS

All contractor personnel who require access to DHS or FEMA information systems, routine access to DHS or FEMA facilities, or access to sensitive information, including but not limited to Personally Identifiable Information (PII), shall be subject to a full background investigation commensurate with the level of the risk associated with the job function or work being performed.

FEMA’s Personnel Security Division (PSD) will determine the risk designation for each contractor position by comparing the functions and duties of the position against those of a same or similar federal position, applying the same standard for evaluating the associated potential for impact on the integrity and efficiency of federal service.

Low Risk without Information System Access Contractor personnel occupying positions or performing functions with a Low Risk designation and who do not require access to DHS or FEMA information systems shall undergo a National Agency Check with Inquiries (NACI) Tier 1 and a credit check and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

Low Risk with Information System Access Contractor personnel occupying positions or performing functions with a Low Risk designation and who require access to DHS or FEMA information systems shall undergo a Tier 2 Suitability Background Investigation (T2) and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

Moderate Risk Contractor personnel occupying positions or performing functions with a Moderate Risk designation shall undergo a Tier 2 Suitability Background Investigation (T2) and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

High Risk Contractor personnel occupying positions or performing functions with a High Risk designation shall undergo a Tier 4 Background Investigation (BI) and must receive a favorable adjudication thereof from FEMA PSD prior to performing work under this contract.

Background Investigation Process To initiate the request to process contractor personnel, the Contractor shall provide the FEMA Contracting Officer’s Representative (COR) with all required information and comply with all necessary instructions to complete Section II of the FEMA Form 121-3-1-6, “Contract Fitness/Security Screening Request.” The FEMA COR shall ensure that all other applicable sections of the FEMA Form 121-3-1-6 are complete prior to submitting the form to FEMA PSD for processing. The Contractor shall also provide the FEMA COR with completed OF 306, “Declaration for Federal Employment,” forms for all contractor personnel.

Contractor personnel who already have a favorably adjudicated background investigation, may be eligible to perform work under this contract without further processing by FEMA PSD if

• the investigation was completed within the last five years,

• it meets or exceeds the minimum requirement for the position they will occupy or functions they will perform on this contract,

• the contractor personnel have not had a break in employment since the prior favorable adjudication, and

• FEMA PSD has verified the investigation and confirmed that no new derogatory information has been disclosed which may require a reinvestigation.

FEMA PSD will notify the COR of the names of the contractor personnel eligible to work based on prior, favorable adjudication. The COR will, in turn, notify the Contractor of the names of the favorably adjudicated contractor personnel, at which time the favorably adjudicated contractor personnel will be eligible to begin work under this contract.

For those contractor personnel who do not have an acceptable, prior, favorable adjudication or who otherwise require reinvestigation, FEMA PSD will issue an electronic notification via email to the contractor personnel that contains the following documents, which are incorporated into this contract by reference, along with a link to the Office of Personnel Management’s Electronic Questionnaires for Investigation Processing (e-QIP) system and instructions for submitting the necessary information:

• Standard Form 85P, “Questionnaire for Public Trust Positions”

• Optional Form 306, “Declaration for Federal Employment”

• SF 87, “Fingerprint Card” (2 copies)

• DHS Form 11000-6, “Non-Disclosure Agreement”

• DHS Form 11000-9, “Disclosure and Authorization Pertaining to Consumer Reports

Pursuant to the Fair Credit Reporting Act”

FEMA PSD will only accept complete packages consisting of all of the above document and Standard Form 85P, which must be completed electronically through the Office of Personnel

Management’s e-QIP system. The Contractor is responsible for ensuring that all contractor personnel timely and properly submit all required background information.

Once contractor personnel have properly submitted the complete package of all required background information, FEMA’s Personnel Security Division, at its sole discretion, may grant contractor personnel temporary eligibility to perform work under this contract prior to completion of the full background investigation if the Personnel Security Division’s initial review of the contractor personnel’s background information reveals no issues of concern. In such cases, FEMA’s Personnel Security Division will provide notice of such temporary eligibility to the COR who will then notify the Prime Contractor, at which time the identified contractor personnel will be temporarily eligible to begin work under this contract. Neither the Prime Contractor nor the contractor personnel has any right to such a grant of temporary eligibility. The grant of such temporary eligibility shall not be considered as assurance that the contactor personnel will remain eligible to perform work under this contract upon completion of and final adjudication of the full background investigation.

Upon favorable adjudication of the full background investigation, FEMA’s Personnel Security Division will update the contractor personnel’s security file and take no further action. In any instance where the final adjudication results in an unfavorable determination FEMA’s Personnel Security Division will notify the contractor personnel directly, in writing, of the decision and will provide the COR with the name(s) of the contractor personnel whose adjudication was unfavorable. The COR will then forward that information to the Contractor. Contractor personnel who receive an unfavorable adjudication shall be ineligible to perform work under this contract.

Unfavorable adjudications are final and not subject to review or appeal.

Continued Eligibility and Reinvestigation Eligibility determinations based on a Low Risk (NACI w/Credit or T1), Moderate Risk (MBI or T2S or High Risk (BI or T4) are valid for five years from the date that the investigation was completed and closed. Contractor personnel required to undergo a background investigation to perform work under this contract shall be ineligible to perform work under this contract upon the expiration the background investigation unless and until the contractor personnel have undergone a reinvestigation and FEMA’s Personnel Security Division has renewed their eligibility to perform work under this contract.

Exclusion by Contracting Officer The Contracting Officer, independent of FEMA’s Personnel Security Division, may direct the Contractor be excluded from working on this contract. Any contractor found or deemed to be unfit or whose continued employment on the contract is deemed contrary to the public interest or inconsistent with the best interest of the agency may be removed.

FACILITY ACCESS

The Contractor shall comply with FEMA Directive 121-1 “FEMA Personal Identity Verification (PIV) Guidance,” FEMA Directive 121-3 “Facility Access,” and FEMA Manual 121-3-1 “FEMA Credentialing Access Manual,” to arrange for contractor personnel’s access to FEMA facilities, which includes, but is not limited to, arrangements to obtain any necessary identity badges for contractor personnel.

Contractor personnel working within any FEMA facility who do not require access to DHS or FEMA IT systems and do not qualify for a PIV Card may be issued a Facility Access Card (FAC).

FACs cannot exceed 180 days; all contractors requiring access greater than 180 days will need to qualify for and receive a PIV card before being allowed facility access beyond 180 days.

Contractor personnel shall not receive a FAC until they have submitted a SF 87, “Fingerprint Card,” and receive approval from FEMA PSD. Contractor personnel using a FAC for access to FEMA facilities must be escorted in Critical Infrastructure areas (i.e., server rooms, weapons rooms, mechanical rooms, etc.) at all times.

FEMA may deny facility access to any contractor personnel whom FEMA’s Office of the Chief Security Officer has determined to be a potential security threat.

The Contractor shall notify the FEMA COR of all terminations/resignations within five calendar days of occurrence. The Contractor must account for all forms of Government-provided identification issued to contractor employees under a contract (i.e., the PIV cards or other similar badges) must return such identification to FEMA as soon as any of the following occurs:

• When no longer needed for contract performance.

• Upon completion of a contractor employee’s employment.

• Upon contract completion or termination.

If an identification card or building pass is not available to be returned, the Contractor shall submit a report to…