HSCG38-15-Q-200097_-_SOW.pdf

HSCG38-15-Q-200097 30 MARCH 2015

ADDENDUM TO FAR CLAUSE 52.212-4,

CONTRACT TERMS AND CONDITIONS -- COMMERCIAL ITEMS

ENGINE COMPONENT FAN REPAIR STATEMENT OF WORK (SOW)

1.0 SCOPE

A requirement exists for the repairs of the engine compartment fan for the United States Coast

Guard (USCG) H-65 Helicopter. This requirement includes the test, evaluation, and repair of the engine compartment FAN, P/N: VCT1518D, as required.

2.0 BACKGROUND

The USCG currently operates a fleet of 102 H-65 aircraft. The H-65 helicopter is primarily a

Short Range Recovery (SRR) aircraft used by the USCG to perform search and rescue, law enforcement, and Homeland Security missions. The USCG missions require frequent operation at lower altitudes and in salt-laden environments. These environments accelerate corrosion on airframe structures, engines, and components of the aircraft.

Upon receipt of the Fan, the Contractor shall perform a test and evaluation to determine the condition of the items. Any items found as No Fault Found (NFF) or Beyond Economical

Repair shall be returned to the USCG in accordance with (IAW) paragraph 4.4 of this SOW.

Work under this contract shall be performed at the Contractor’s facility or USCG approved facility. The Contractor shall provide all necessary parts, materials, labor, tooling, test equipment and facilities to evaluate and repair the components listed in this contract. The

Contractor shall perform all repairs IAW the Original Equipment Manufacturer (OEM)

Component Maintenance Manuals (CMM) and Technical Orders (TO).

The objective for the Contractor will be to provide Aviation Logistics Center (ALC), Elizabeth

City, NC with repaired Fans that are Ready for Installation (RFI) in support of our efforts to sustain 102 aircraft. This will entail the repair of an estimated twenty-four (24) Fans per year with the possibility to exceed that quantity if there is a requirement. The Coast Guard required delivery date of the Fan is sixty (60) days after Contractor receipt of components.

2.1 Applicable Documents

2.1.1 Government Documents. The following specifications, standards, and handbooks of the latest revision at the date of the original release of this specification listed below form a part of this specification to the extent specified herein.

FEDERAL AVIATION ADMINISTRATION (FAA) ADVISORY CIRCULARS (AC):

AC 43-4A CORROSION CONTROL FOR AIRCRAFT

AC 43-205 GUIDANCE FOR SELECTING CHEMICAL

AGENTS AND PROCESSES FOR DEPAINTING

AND GENERAL CLEANING OF AIRCRAFT

AND AVIATION PRODUCTS

2.1.1.2 Availability of Government Documents. FAA documents are available on the Internet at www.faa.gov.

2.1.2 Applicable Commercial Documents. Unless otherwise specified herein, the Contractor shall comply with its own internal written standards relative to design, quality, and configuration specifications. The following are acceptable commercial documents: (1) OEM CMM and other applicable technical specifications for the components set forth in the Schedule. (2) Industry documents are not available from the USCG and may be obtained from the applicable OEM.

2.2 Order of Precedence. In the event of a conflict or ambiguity, the following order of precedence among documents shall govern:

a. USCG specifications and procedures

b. OEM specifications and procedures

2.3 Paragraph References. Within this SOW, references to a given paragraph number shall imply reference to all sub-paragraphs. Where a group of paragraphs is referenced, such as

Paragraph 4.7.1 through 4.9, the word inclusive after Paragraph 4.9 is implied whether or not actually stated.

3.0 CONTRACTOR REQUIREMENTS

3.1 Facility Approval Requirements. The Contractor shall be either (1) FAA Approved

Repair Facility or equivalent European Aviation Safety Agency (EASA) Approved Repair

Facility and (2) be an OEM Approved Repair Facility for the components listed in the Schedule of Services. The Contractor shall test, evaluate, inspect, and repair the components as required by the OEM’S CMM and any applicable Service Bulletins. The Contractor shall provide all parts, labor, tooling, test components and facilities necessary for performance. Components repaired and delivered to the Government shall be certified to be airworthy and ready for installation on a

USCG aircraft.

The Contractor shall provide copies of all certifications (e.g. FAA Repair Station Certificate, EASA Part 145 certificate equivalent, Airbus Helicopters France authorized repair station certification for repair, etc.) to the Contracting Officer with their submitted quote response. The

Contractor shall notify the Contracting Officer in writing, no later than ten (10) calendar days, when the Contractor has a change in their certification status, and shall disclose all facts relevant to the change.

3.2 Subcontractor Qualifications. Subcontracting shall be limited to Contractors certified by the FAA and OEM. Documentation shall be provided to the Government to support the subcontractor’s qualifications and there can be no change in subcontractors without the

Contracting Officer’s written approval. Contractors and sub-contractors must have access to

OEM authorized replacement parts.

4.0 REPAIR REQUIREMENTS

4.1 Repair Procedures. The Fan shall be repaired in accordance with the OEM’s most current CMM and shall also include repair and/or replacement of all related components.

Components shall be repaired for the specific fault for which they were returned. A DD Form

1577-2, Unserviceable (Reparable) Tag-Material, or CG-1577-A (11-90), Unsatisfactory Report

Tag, will be attached to each non-RFI item describing faults. The Contractor shall perform an inspection and correct deficiencies found. This shall include, but is not limited to, replacement of missing or broken parts and the removal of any foreign matter or corrosion.

4.2 Failure Data Report. The Contractor shall include a failure data report with each repaired component. This report shall include National Stock Number (NSN), Part Number

(P/N), Serial Number (S/N), nomenclature, date of repair, contract number, Delivery Order number, line items number, description of the repaired failure, the Coast Guard’s reported failure, a listing of parts repaired, and a listing of parts replaced. REPORT SHALL ALSO

INCLUDE SERVICE BULLETINS PREVIOUSLY INCORPORATED AND SERVICE

BULLETINS PERFORMED DURING COURSE OF CURRENT REPAIR. The Contractor’s in-house work order may be used to satisfy this requirement if it includes the information requested above. This report shall be attached to the packing slip and shipped with the repaired component.

4.3 Corrosion. USCG aircraft operate primarily at low altitudes around salt water, and are subject to corrosion. During inspection and functional testing, the presence of corrosion in a component shall constitute reason for a more thorough disassembly and inspection. Should corrosion be found, disassembly shall be made to the extent necessary to remove corrosion or replace the part(s) affected. Corroded parts shall be replaced, except in those cases where removal of corrosion from a part will not impair efficiency or safe operation of the part.

Corrosion removal and treatment of affected areas will be accomplished IAW the CMM and

FAA AC 43-4A referenced in paragraph 2.1.1.

In the case where specifications do not exist or are not clear, the Contractor shall provide written notification to the Contracting Officer. Disposition instructions shall be provided via modification to the applicable Delivery Order.

4.4 Beyond Economical Repair (BER). If, after visual and functional inspection, an item is found to meet the manufacturer’s minimum performance specifications and requires no parts or labor, or the part has been deemed BER by the Contracting Officer, the Contractor will be allowed the firm-fixed price reflected in the Schedule for Test and Evaluation. A report, identical to the failure data report described in paragraph 4.2, shall be prepared and included with all returned components indicating the USCG’s reported failure and the fact that no fault was found or why the part was deemed BER. The parts that are deemed BER will be marked accordingly and returned to ALC.

4.5 Service Bulletins. The OEM or Contractor shall notify the Contracting Officer in writing when incorporation of a service bulletin is required. Within 30 calendar days following receipt of this service bulleting notification, the Contractor shall submit a detailed quote to the

Contracting Officer of the applicable charges necessary for the incorporation of the service bulletin into the repair of the component(s). Upon agreement of the price for incorporation of the service bulletin, the Contracting Officer will issue a modification to the contract to authorize and incorporate pricing for the change. The Contractor shall not incorporate proposed services bulletins prior to receipt of the written authorization from the Contracting Officer.

4.6 Product Improvements/Engineering Changes. The Contractor may develop designs and/or processes that will improve the reliability, maintainability, or operational performance of the components being repaired. These may be provided to the Contracting Officer for consideration and approval. A quote shall also be provided that reflects an incremental charge to be assessed each time the Product Improvement Package/Engineering Change Proposal is incorporated into the component. The quote shall include a breakdown of labor hours, material, and other costs. Upon agreement of the price for incorporation of the change, the Contracting

Officer will issue a modification to the contract to authorize and incorporate pricing for the change. The Contractor shall not incorporate proposed product improvements or engineering changes prior to receipt of written authorization from the Contracting Officer.

4.7 Pricing Exclusions – Unusually Damaged.

4.7.1 The USCG intends that all components specified in the schedule will be shipped for repair within the firm-fixed prices established in the resulting contract. Those components may be determined unusually damaged. In order to be determined unusually damaged, a component must be received for routine repair and upon evaluation any one of the following conditions are discovered: (1) obvious misuse, (2) cannibalization, (3) crash damage, or (4) Acts of God. Only components meeting one or more of the listed criteria may be considered as unusually damaged.

All other components shall be repaired in accordance with the fixed repair prices established in the Schedule.

4.7.2 When a component is processed for Unusual Damage Evaluation, the Contractor shall immediately notify the Contracting Officer in writing. The Government may request the

Contractor to submit an inspection condition report, pictures of the damage, and a repair quote listing all parts and labor needed to return the component to the satisfactory condition that meets

OEM CMM specifications. The quote shall include the Delivery Order Number, Line Item

Number, NSN, P/N, and S/N of the component. The hourly labor rate shall be charged at the firm-fixed rate established in the Schedule under CLIN 0006 and subsequent CLINs for each contract period of performance.

4.7.3 The Contractor’s delivery obligation shall stop from the date of notification that an item has been determined to be a candidate for Unusual Damage Evaluation. The delivery obligation will be specified in the Delivery Order modification and will apply only to those items specifically addressed by the modification. The Contractor is obligated to deliver all other components not individually addressed by the modification under the original delivery date specified on the Delivery Order. The quote shall not include the work involved in the teardown and inspection, which will have already occurred, as this is covered by the firm-fixed price specified under CLIN 0001 and subsequent CLINs for each contract period of performance for the Inspection/NFF.

4.7.4 The Contracting Officer shall either initiate negotiation for a firm-fixed price with the

Contractor or deny authorizations for the repair based on information in the report and any other information which may be available. Upon mutual agreement as to price and delivery, a

Delivery Order modification will be issued authorizing the repair at the agreed upon terms. If repair is not desired, the Contracting Officer will provide the Contractor with disposition instructions for the un-repaired item. In the event an item is returned to the USCG in a disassembled condition, the Contractor shall be entitled only to the appropriate compensation as the Test and Evaluation fee specified in CLIN 0002 of the Schedule and subsequent CLINs under each contract period of performance.

4.8 Replacement Parts.

4.8.1 Systematically Replaced Parts. The firm-fixed repair prices established in the contract shall include all parts that are systematically replaced during repair as required by the CMM.

4.8.2 Non-systematically Replaced Parts. Parts that are not systematically replaced may be separately listed and priced, OR offerors may quote a firm-fixed repair price that includes all non-systematically replaced parts.

4.8.3 Separately Priced Replacement Parts. If a firm-fixed repair price quote does not include non-systematic replacement parts, quotes shall include a list of each part with firm-fixed prices. Separately priced replacement parts will be shown in the Schedule as CLINs that will be activated via Delivery Order Modifications. The Government reserves the right not to fund and authorize replacement parts or additional repair work in which case disposition instructions will be provided by modification to the Delivery Order.

4.8.4 Serviceable Parts. Parts of a component found to be in a serviceable condition as result of inspection and functional testing may be reused. Missing parts or parts found to be defective shall be replaced with new parts that meet or exceed CMM specifications and drawings, except as noted in the SOW.

4.9 Environmental Requirements. All parts must be thoroughly cleaned IAW applicable

CMMs or FAA AC 43-205 to ensure they are as free as practicable of all hazardous dust, to include hexavalent chromium, cadmium, lead, tec., prior to being returned to ALC. ALC may take random samples of parts to ensure they are free as practicable of all hazards. Information on these hazards can be found in Occupational Safety and Health Standards 1910.1025 (lead),

1910.1026 (Hexavalent Chromium), and 1910/1027 (Cadmium).

5.0 QUALITY ASSURANCE PROVISIONS

5.1 Responsibility for Inspections and Tests. The Contractor shall establish an inspection system in accordance with FAA procedures for all components. The Contractor shall perform all inspections, tests, and checks as required to demonstrate that the services provided under the contract conform to the contract requirements listed herein. The Contractor is responsible for performing or assuring all inspections, tests, and evaluations necessary to substantiate that the goods or services furnished conform to Government’s requirements. The Contractor shall take prompt action to correct conditions that have or could result in goods or services that do not conform to Government requirements. Records of conformance shall be maintained on file at the Contractor’s facility and made available or provided for review by the Government upon request. The Government reserves the right to conduct surveillance at the Contractor’s facility to verify the existence, adequacy, and effectiveness of the quality system. Upon request of the

Government, the Contractor(s) shall forward a copy of their current certification and Quality

Assurance Manual for review.

5.2 Flight Critical. All components and associated replacement parts on this acquisition are

NOT considered flight critical.

5.3 Final Inspection and Acceptance. Final inspection and acceptance of material under this contract shall be performed at destination by local receiving personnel and will consist of count, condition, and verification that all required documentation has been provided. ALC considers components RFI upon acceptance.

5.4 Product Quality Discrepancies Report (PQDR). Repaired components found to have deficiencies will be returned to the Contractor for investigation under a no-cost Warranty Repair

Delivery Order and will include a PQDR attached for each item returned. The Contractor shall report findings of the investigation within 30 calendar days after receipt of the quality deficiency exhibit to the Contracting Officer.

6.0 USCG ASSET COMPUTERIZED MAINTENANCE SYSTEM (ACMS)

REQUIREMENTS

6.1 The ACMS used by the USCG is designed to capture, store, and report asset maintenance information. The Contractor shall comply with all USCG ACMS documentation requirements.

6.2 Components to be repaired under this contract are S/N tracked under USCG ACMS.

This tracking provides historical records of repairs, flight times, cycles, item location, status, and an effective method of configuration control. Components that are S/N tracked under ACMS should, at the time of receipt, have a blank Component Repair Record (CRR), and a current

Significant Component History Report (SCHR) attached to the component.

6.3 The Contractor shall verify the data included in the SCHR and CRR attached to the component correspond with the NSN, P/N, and S/N of the component received. The Contractor shall promptly report discrepancies to the USCG Contracting Officer prior to performing any work.

6.4 The original CRR, which includes pre-printed identification for each part, will be supplied with the part and MUST be returned with the part. The following areas of the CRR

MUST be correctly documented: (1) narrative summary of work performed (cannot include references to an offsite database), (2) facility performing work, (3) facility work order number, and (4) date work performed. Mark appropriate maintenance procedures completed during repair and authorizing signature(s). If unsure about which appropriate maintenance procedures were completed, contact you Government representative for clarification. Any original CRR returned not properly completed will not be accepted by the government until a properly completed CRR is received. The Contractor shall retain a copy of the CRR for 90 calendar days.

The information provided in the CRR will be used by the USCG to update the component

SCHRs.

6.5 The Contractor shall provide two (2) copies of the completed CRR as follows:

a. One copy of the CRR shall remain with the material and is to be returned with the component upon completion of the repair.

b. A second copy of the CRR shall be mailed to:

Commanding Officer

ATTN: ACMS

Aviation Logistics Center

1664 Weeksville Rd, Bldg 63

Elizabeth City, NC 27909-5001

6.6 The CRR is considered a deliverable under the contract and noncompliance with instruction here-in will result in the delay or nonpayment of an invoice.

7.0 DOCUMENTATION REQUIREMENTS

7.1 Contractor Verification of Receipt of Components. All S/N tracked items under this contract will be inspected and accepted by the Contractor. Within five (5) calendar days following the receipt of the component(s), the Contractor shall provide written notification of the following to the Contracting Officer:

a. Date of receipt of the component(s)

b. Confirmation of S/N(s) received, as applicable

c. Applicable Delivery Order and line item number(s)

d. Notification via email is preferred

7.2 CRR. Please refer to paragraphs 6.4-6.5 for CRR requirements.

7.3 Airworthiness Certification for Repaired Components. All parts repaired under the clauses of this contract must be airworthy and suitable for installation on USCG aircraft. Each returned component shall be tagged with a (1) DD Form 1574, Serviceable Condition Code Tag;

(2) FAA Form 8130-3 Airworthiness Approval Tag or equivalent European Aviation Safety

Agency (EASA) From 1 for all components; and (3) Certificate of Conformance (COC) IAW

FAR Part 52.246-15 for all components. These forms shall be packaged with each component and copies shall be included with the submitted invoices.

7.4 Component Maintenance Manuals. Within 60 calendar days following contract award, the Contractor shall provide an updated copy of all applicable OEM-approved CMMs for components listed in the Schedule. Any OEM-approved CMM revision must be provided to the

Contracting Officer within five (5) business days of the revision.

8.0 SPECIAL INSTRUCTIONS

8.1 Aircraft on Ground (AOG) Situations. Upon notification from the USCG that an AOG situation exists, the Contractor shall make every effort to expedite the repair/modification and initiate shipment within seven (7) calendar days or less. Material shall be shipped by the fastest traceable means, e.g. air freight “next day delivery”. The shipping container shall be marked on the outside in highly visible lettering “AOG.” At the time the Contractor is notified of an AOG requirement, the Contractor shall advise the Contracting Officer if there are any additional shipping charges. The Contracting Officer will provide special shipping instructions and authorization for reimbursement in these instances.

8.2 Aircraft Accidents and Incidents. Disposition of evidence, including engine component fans, involved in aircraft accidents or incidents shall be in accordance with current

USCG investigation procedures. These procedures are in accordance with and at the discretion of the National Transportation Safety Board whose rules and regulation delegate to the USCG such authority as is appropriate. Contractor participation in these proceedings will be determined by the president of each accident or incident board and directed by the Contracting

Officer. Investigations of engine component fans failures undertaken outside of formal proceedings will be a cooperative effort between the Contractor and USCG.

9.0 SERVICE CONTRACT LABOR STANDARDS COMPLIANCE AND PLACE(s)

OF PERFORMANCE

Services shall be performed at the contractor operated facility and the contractor shall provide all tools, equipment, personnel and other resources necessary for contract performance. It is anticipated the resulting contract will incorporate the Service Contract Labor Standards. The applicable Department of Labor Wage Determination for the place of performance will be incorporated and made a material part of the resulting contract. The contractor shall then be required to pay its employees the prevailing wages and benefits issued by the Department of

Labor in the form of Wage Determinations during performance of the resulting contract.

At this time the place of performance is unknown. As required by FAR 22.1009-2 the following possible places of performance have been identified with their applicable Wage Determinations:

a. Dade County, FL Wage Determination 2005-2119, Rev. No. 16, dated 12/22/2014

b. Allegheny County, PA Wage Determination 2005-2451, Rev. No. 18, dated 12/22/2014

c. Bergen County, NJ Wage Determination 2005-2347, Rev. No. 15, dated 12/22/2014

d. Snohomish County, WA Wage Determination 2005-2563, Rev. No. 17, dated 12/22/2014

Wage Determinations are available on-line at http://www.dol.gov at no cost to the public.

Potential offerors can immediately obtain Wage Determinations for their locality. The

Department of Labor’s (DOL) Wage Determinations OnLine website link for frequently asked questions is http://www.dol.gov/faqs.aspx . The DOL website also provides assistance in http://www.dol.gov/ http://www.dol.gov/faqs.aspx choosing the applicable wage determination and provides automatic notifications for updates and/or changes to changes to wage determinations.

WHD Publication 1313 Notice to Employees Working on Government Contracts will be included in the resulting contract. The contractor shall be required to post this Notice along with a copy of the Wage Determination in a prominent, accessible place in the worksite before contract performance begins. This publication advises employees of the compensation (wages and fringe benefits) required to be paid or furnished under the Act and satisfies the notice requirements in paragraph (g) of the clause at 52.222-41, Service Contract Labor Standards.

Failure to comply with this requirement is a violation of section (2)(a)(4) of the Act and of the resulting contract.

Additional class of employees: In accordance with FAR 52.222-41 Service Contract Labor

Standards, paragraph (c)(2)(i) the contractor shall be required to classify any class of service employee which is not listed in the wage determination and which is to be employed under the contract. The conforming procedure shall be initiated by the contractor prior to the performance of contract work by the unlisted class of employee.

10.0 PERIOD OF PERFORMANCE

The period of performance includes a one-year base period and, if exercised, four additional one-year option periods.

11.0 FOB POINT

The FOB point for shipments under the contract is FOB destination. Prices in the Schedule should include all applicable customs, duties, taxes, and shipping charges. Shipping costs over

$100 must be supported by a copy of the freight bill and shall be annotated on the invoice as a separate charge.

12.0 DELIVERY SCHEDULE

NOTE: Early deliveries are desired and acceptable.

12.1 Government Required Delivery for Priced CLINs. Delivery of items under this contract is as follows:

Line items 0001 and respective option line items: no later than Sixty (60) calendar days after receipt of Delivery Order (DO) and components.

Line item 0002 and respective option line items: no later than Fifteen (15) calendar days after receipt of DO and components.

Line item 0003 and respective option line items: Thirty (30) days after receipt of the services bulletin.

Line items 0004-0005 and respective option line items: As needed.

Line item 0006 and respective option line items: Quotations to be provided as necessary.

Line item 0007, 0010 and respective option line items: Shall be shipped with component.

Line item 0008 and respective option lien items: As needed.

Line item 0009 and respective option line items: Five (5) calendar days after receipt of the components.

Line item 0011 and respective option line items: Five (5) business days after receipt of the components.

13.0 SHIPPING INSTRUCTIONS

13.1 Contractor Shipments

USCG Aviation Logistics Center

Receiving Section, Bldg 63

Mark for: Contract No. _______________________

(Assigned Upon Issuance)

Delivery Order No. _______________________

13.2 Deliverable items including components, documents, reports, and correspondence shall be shipped to the following address:

USCG Aviation Logistics Center

Receiving Section, Bldg 63

Mark for: Contract No. _______________________

14.0 ADDRESS OF CORRESPONDENCE

All correspondence, except as otherwise specified, shall be directed to the following address:

TO BE DETERMINED AT TIME OF AWARD

15.0 INVOICING INSTRUCTIONS

Unless otherwise specified in the Schedule or on individual delivery orders issued hereunder, the original invoice shall be submitted to the designated billing office address or emailed to the email address below. Submitting invoices for payment electronically is the preferred method.

ALC-Fiscal@uscg.mil

Chief, Fiscal Branch

USCG ALC

mailto:ALC-Fiscal@uscg.mil

Bldg 63

1664 Weeksville Road

Contract No. _______________________________

(To be assigned at time of issuance)

Delivery Order No. _______________________________

(To be assigned at time of issuance)

All invoices shall be submitted in accordance with FAR 52.212-4(g).

16.0 PAYMENT INSTRUCTIONS

All payments shall be made electronically IAW FAR 52.232-33. The Contractor may submit invoices five (5) days after shipment of items. The invoice will not be approved until all items listed on the invoice have been receipted.

17.0 PACKAGING/SHIPPING INFORMATION

17.1 Packaging and Preservation. The USCG ALC is a supply depot; therefore, materials will be stored and transshipped to various end users. The container shall be packed and labeled suitable for shipment via land, air, or sea. Packaging shall NOT consist of the following material: popcorn, shredded paper, Styrofoam of any type, or peanut packaging.

17.1.1 Each part shall be individually packed in a separate envelope, box, carton, or crate. If a crate is used, material must be packaged in such a way that the material does not come in contact directly with the wood to avoid wood splinters from penetrating material. Each individual container shall be labeled on the inside with the NSN, P/N, S/N, Quantity, Nomenclature, Purchase Order Number, and Purchase Order Line Item Number.

17.1.2 Packing List and Certification/Documentation shall be placed on the outside of the individual containers. The internal packing material shall be sufficient to prevent damage during shipment, handling, and storage. Preservation and protection shall be provided to prevent corrosion, deterioration, or decay during warehouse storage for a period of one year.

18.0 MARKING INSTRUCTIONS

18.1 All shipping containers/packages shall be marked for delivery in accordance with the contract or delivery order. Each individual container shall be legibly labeled on the outside with the following information:

a. Nomenclature (model or type and item name)

b. S/N (if applicable)

c. NSN

d. Contract Number

e. Delivery Order/Item Number

f. Consignee’s name and address

18.2 Marking of Warranted Items. Pursuant to the requirements of FAR 46.706(b)(5), the

Contractor shall stamp or mark the services delivered, or otherwise furnish notice with the service, of the existence of the warranty. For commercial items, the Contractor’s trade practice in warranty marking is acceptable if sufficient information is presented for supply personnel and users to identify warranted services. Marking may be brief, but should include the information below:

a. A brief statement that a warranty exists

b. The substance of the warranty

c. The duration of the warranty

d. Who to notify if the services are found to be defective