SOW_-_CG-931_Program_Support.pdf

CONTRACTOR PROGRAM MANAGEMENT SUPPORT SERVICES

FOR THE UNITED STATES COAST GUARD

OFFICE OF AVIATION ACQUISITION (CG-931)

STATEMENT OF WORK (SOW)

1.0 GENERAL.

1.1 SCOPE. The purpose of this contract is to obtain Program Management Support for the United States Coast Guard (USCG) Office of Aviation Acquisition (CG-931). This work is to be performed at USCG Headquarters located in Washington, DC. This work will require Contractor personnel to research and gather data, coordinate with key stakeholders, and provide technical support.

1.2 BACKGROUND. The USCG Office of Aviation Acquisition (CG-931) oversees and is responsible for aviation-related acquisitions that will replace, upgrade or retire the current USCG aviation assets.

CG-931 has responsibility for the acquisition and missionization of the HC-144 and C-27J Medium Range Surveillance (MRS) aircraft, the development of a small Unmanned Aircraft System (sUAS), and the upgrade of existing aircraft such as the HC-130J, H-60 and H-65.

The Contractor must have sufficient knowledge of Homeland Security Acquisition Policies and USCG Acquisition Policies to be able to respond to quick turn-around task in the expected formats (clarified at time of tasking by HQ personnel) and with appropriate program and political perspective for senior executive and leadership-level release. The Contractor shall work closely with the Assistant Program Executive Officer (APE) – Aviation (CG-931), the Aviation Mission System Integrated Project Team (IPT) Lead, and Government Program Managers (PMs), their staff, other USCG directorates, organizations, and relevant stakeholders as required to ensure schedule and asset integration. The Contractor shall provide timely deliverables to support both USCG internal and external communications.

1.3 CONTRACTOR PERSONNEL.

1.3.1. Key Personnel. Before replacing any Key individual, the Contractor shall notify the Contracting Officer no less than 15 business days in advance. The contractor will submit written justification for the replacement and provide the name and qualifications of any proposed substitute. All proposed substitutes shall possess qualifications equal to or superior to those of any Key person being replaced. The Contractor shall not replace any Key Contractor personnel without acknowledgement from the Contracting Officer. The Government may, at its sole discretion, designate additional Contractor personnel as Key. The Government has designated the following positions Key for this SOW:

1.3.1.1 CG-931 Program Management Support The Contractor shall provide Program Office Level support to the Aviation Acquisition Directorate. All personnel needed to support SOW Section 5.1.1 shall be designated as Key for this SOW.

1.3.2 Employee Identification. Contractor employees visiting Government facilities shall wear an identification badge that, at minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements.

1.3.2.1 Contractor employees working on-site at Government facilities shall wear an identification badge.

All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display the identification badge in plain view above the waist at all times.

1.3.2.2 For all Contractors working for the USCG, the Contractor shall utilize the Department of Defense (DoD) Contractor Verification System (CVS) to apply for a Common Access Card (CAC) for their employees that require access to a USCG or other Federally-controlled computer information system.

1.3.2.2.1 Contractor or subcontractor employees who are declined a CAC via the CVS are ineligible to perform work that requires a CAC under this contract. When an employee with a CAC is no longer performing work under this contract, the Contractor shall notify the Contracting Officer’s Representative (COR) on the same day the employee stops working and shall deliver the CAC to the COR within seven (7) calendar days after such notification.

1.3.3 Employee Conduct. Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of military uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States, the Department of Homeland Security or the U.S. Coast Guard.

1.3.3.1 Compliance. The Program Manager shall ensure that Contractor employees understand and abide by the Coast Guard’s established rules, regulations and policies concerning safety and security.

1.3.3.2 Removing Employees for Misconduct or Security Reasons. The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from this contract for misconduct or security reasons. Removal does not relieve the Contractor’s responsibility to continue providing the required services detailed this contract. A written explanation will be provided to the Contractor by the Contracting Officer to support any request for removal of an employee.

1.4 CONFLICT OF INTEREST. The Contractor shall not employ any person if that employment would, or would appear to cause a conflict of interest.

1.5 SECURITY CLEARANCE. Contractor personnel will be required to have access to classified information under this task order. The details will be provided in a Department of Defense (DoD) Form 254.

1.6 PERIOD OF PERFORMANCE. The period of performance for this contract is for one year, with four option years, from the date of award for the Base performance period.

1.7 PLACE OF PERFORMANCE. The primary place of performance will be: the U.S. Coast Guard Headquarters Buildings at 2703 Martin Luther King Jr. Avenue, SE, Washington, DC 20573.

1.8 HOURS OF OPERATION. Contractor employees shall generally perform all work between the hours of 0730 and 1600, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays.

1.9 TRAVEL. Contractor travel beyond the minimum local commuting area of 50 miles from the primary place of performance will be required to support this Contract. The Government will not reimburse the Contractor for travel to the primary places of performance. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations (FTR). In this contract, the local commuting area is defined as a temporary duty outside of the "primary place of performance", but within the vicinity surrounding it; and if the site is a minimum driving distance of less than 50 miles, by the most direct route, from the primary place of performance, the site is considered to be a part of the local commuting area. The Contractor shall be responsible for obtaining COR approval (electronic mail is acceptable) five (5) days prior each travel event for all reimbursable travel to include a total budgeted amount.

The following is a list of potential locations (not intended to be exhaustive) for travel usually for periods less than one (1) week duration:

• USCG Aviation Logistics Center, Elizabeth City, NC

• USCG Aviation Training Center, Mobile, AL

• Naval Air Station Patuxent River, MD

1.10 KICK-OFF MEETING. The Contractor shall attend a Kick-Off Meeting with the Contracting Officer and the COR not later than 5 business days after the date of award. The Kick-Off Meeting will be chaired by the Contracting Officer in order that the technical and contracting objectives of the Statement of Work can be discussed and to provide any opportunity to review the Contractor's project plan. The Kick-Off Meeting will be held at the Government’s facility.

1.11 PROJECT PLAN. The Contractor shall provide a draft project plan at the Kick-Off Meeting. The Contractor shall provide a final Project Plan to the COR 10 days after the Kick-Off Meeting.

1.12 STATUS REPORTS. The Contractor shall provide a monthly status report to the COR and Contracting Officer via electronic mail. This report shall include a summary of all Contractor work performed under task orders awarded under this contract, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations from the previous monthly period.

1.13 STATUS MEETINGS. Upon request, the Contractor shall be available to meet with the Contracting Officer and COR to present deliverables, discuss status, exchange information, and resolve emerging technical problems and issues. These meetings shall take place at the Government's facility.

Throughout the performance period of this task, the Contractor shall keep the Contracting Officer and COR informed about the Contractor’s status order and to ensure that the Contractor activities are aligned with Coast Guard objectives.

1.14 GENERAL REPORT REQUIREMENTS. The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with Coast Guard Standard Workstation (Windows Server 2007 and Microsoft Office Applications). Due to USCG Internet restrictions, electronic mail attachments over 5 MB in size will not be accepted. The Contractor shall provide any electronic deliverable exceeding the 5 MB size on CD-ROM.

1.15 INTELLECTUAL PROPERTY. All Contractor developed processes and procedures and other forms of intellectual property first developed during this contract shall be considered Government property. All documentation, photography and electronic data and information collected by the Contractor and entered into or generated in support of this contract shall be considered Government property, and shall be returned to the Government at the end of the performance period.

1.16 SECTION 508 COMPLIANCE. Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable standards have been identified:

36 CFR 1194.22 – Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement. When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous Java script and XML (AJAX) then “1194.21 Software” standards also apply to fulfill functional performance criteria.

36 CFR 1194.26 – Desktop and Portable Computers, applies to all desktop and portable computers, including but not limited to laptops and personal data assistants (PDA) that are procured or developed under this work statement.

36 CFR 1194.31 – Functional Performance Criteria applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

36 CFR 1194.41 – Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required “1194.31 Functional Performance Criteria”, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using

TTY.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COR and determination will be made in accordance with DHS MD 4010.2. DHS has identified the following exceptions that may apply:

36 CFR 1194.2(b) – (COTS/GOTS products), When procuring a product, each agency shall procure products which comply with the provisions in this part when such products are available in the commercial marketplace or when such products are developed in response to a Government solicitation. Agencies cannot claim a product as a whole is not commercially available because no product in the marketplace meets all the standards. If products are commercially available that meet some but not all of the standards, the agency must procure the product that best meets the standards.

When applying this standard, all procurements of EIT shall have documentation of market research that identify a list of products or services that first meet the agency business needs, and from that list of products or services, an analysis that the selected product met more of the accessibility requirements than the non-selected products as required by FAR 39.2. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires approval from the DHS Office of Accessible Systems and Technology (OAST) in accordance with DHSMD 010.2.

36 CFR 1194.3(b) – Incidental to Contract, all EIT that is exclusively owned and used by the contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public.

1.17 PROTECTION OF INFORMATION.

1.17.1 Safeguarding Information. Contractor access to information protected under the Privacy Act may be required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

1.17.2 Sensitive Information. Contractor access to unclassified, but Security Sensitive Information may be required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

1.17.3 Proprietary Information. Contractor access to proprietary information may be required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, Safeguarding Sensitive but Unclassified (SBU) Information. SBU includes information categorized by DHS or other government agencies as: For Official Use Only (FOUO); Official Use Only (OUO); Sensitive Homeland Security Information (SHSI);

Limited Official Use (LOU); Law Enforcement Sensitive (LES); Safeguarding Information (SGI);

Unclassified Controlled Nuclear Information (UCNI); and any other identifier used by other government agencies to categorize information as sensitive but unclassified. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6). The Contractor may need to execute nondisclosure agreements with other Contractors concerning their proprietary data and is to furnish a copy of such agreements to the contracting officer in accordance with FAR 9.505-4(b). The Contractor shall continue to ensure employees safeguard this information when the new Controlled Unclassified Information (CUI) framework replaces the sensitive but unclassified (SBU) categorization.

2.0 GOVERNMENT TERMS & DEFINITIONS.

Program Office defined:

The APEO – Aviation resides within the Acquisition Directorate and is designated by the five-digit office code (CG-931). This office reports directly to the Program Executive Officer (PEO) (CG-93). Within the Aviation Program Office there are six subordinate Program Teams, each headed by a Government PM and designated by six-digit office codes (CG-931X). Each PM is chartered by the Coast Guard’s Component Acquisition Authority (CAE) and is responsible to the PEO for the cost, schedule, and contract performance of their projects.

ACAT – Acquisition Category ACCB – Aircraft Configuration Control Board ADE – Acquisition Decision Event ATC – Aviation Training Center ALMIS – Aviation Logistics Information Management System C4ISR – Command Control, Computers, Communications, Intelligence, Surveillance and

Reconnaissance

C4IT – Command, Control, Communications, Computing, and Information Technology CAC – Common Access Card CDRL – Contact Data Requirements List COC – Certificate of Conformance COP – Common Operational Picture COR – Contracting Officer’s Representative CVS – Contractor Verification System DoD – Department of Defense DHS – Department of Homeland Security EAL – Electronic Aircraft Logbook EIT – Electronic Information Technology FAR – Federal Acquisition Regulations FTR – Federal Travel Regulations FOUO – For Official Use Only GAO – General Accounting Office IBR – Integrated Baseline Reviews IPT – Integrated Project Team LES – Law Enforcement Sensitive MSAM – Major Systems Acquisition Manual MPR – Monthly Project Risk MRS – Medium Range Surveillance NAVAIR – Naval Air Systems Command NMAP – Non-Major Acquisition Process manual OEM – Original Equipment Manufacturer OMB – Office of Management and Budget OUO – Official Use Only PBL – Performance Based Logistics PDA – Personal Data Assistants PEO – Program Executive Officer PM Program Manager (CG-931) PMB – Performance Measurement Baseline PWS – Performance Work Statement QPR – Quarterly Performance Report SBU – Sensitive but Unclassified SGI – Safeguarding Information SHSI – Sensitive Homeland Security Information SOW – Statement of Work TCTO – Time Compliance Technical Orders TTY – Teletypewriter or Teletype TISCOM - Telecommunication and Information Systems Command UAS – Unmanned Aircraft System UCNI – Unclassified Nuclear Information USCG – United States Coast Guard

3.0 GOVERNMENT FURNISHED INFORMATION AND PROPERTY.

3.1 GOVERNMENT FURNISHED INFORMATION. The Government will provide the information;

i.e. project documentation, Contract Data Requirements Lists (CDRLs), specifications, etc., to the Contractor as required for work under this task order.

3.2 GOVERNMENT FURNISHED PROPERTY. The Government will provide the workspace, equipment and supplies necessary to perform the on-site portion of Contractor services required in this task order, unless specifically stated otherwise in this work statement.

The Government will provide the workspace, equipment and supplies, including no more than one (1) workstation per person, at Washington, DC as necessary to perform the on-site portion of the services required in this task order, unless specifically stated otherwise in SOW 5.0.

The Contractor shall use Government furnished property only for the performance of work under this contract, and shall be responsible for returning all Government furnished property in good working condition, subject to normal wear and tear.

4.0 CONTRACTOR FURNISHED PROPERTY. The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of task orders awarded under this contract, except for the Government Furnished Property specified in this statement of work (SOW 3.0).

5.0 REQUIREMENTS.

5.1 PROGRAM MANAGEMENT SUPPORT. The Contractor shall assist the APEO – Aviation and Aviation Mission System IPT Lead by providing Program Level research and data gathering. The Contractor will organize this data and use as supporting documentation to complete the following:

• Briefs/presentations (MS Power Point) appropriate for the Program Level Reporting

• Update Information for Program’s DHS Portfolio briefing

• Reviewing Program Level presentations for uniformity and format consistency

Additionally, the Contractor shall assist the APEO – Aviation in coordination and tracking of all actionable tasks assigned to the Program Offices through CG-931. The Contractor shall update and log all actionable tasks on the Government provided spreadsheet.

In supporting the APEO – Aviation and Aviation Mission System IPT Lead, the Contractor shall compile Program Office deliverables, such as documents, briefs, presentations, data and raw information into consolidated comprehensive CG-931 deliverables. Examples include:

• Research, gather data and supporting documentation for various Congressional Q&As and various budget drills

• Monthly Program Risk (MPR) Report

In addition, the Contractor shall assist the Program by providing analysis related to the Aviation Strategic Plan for acquisition and analyzing compliance with the Blueprint for Continuous Improvement.

Contractor personnel shall have at least six years’ experience with USCG major systems acquisitions; at least eight years’ experience is desired.

6.0 REFERENCES.

6.1 Program specific documents – Each project will provide the necessary project documents required for the Contractor to complete required tasks. Examples are: Risk Management Plans, Integrated Logistics Support Plans, system specifications, Test and Evaluation Master Plans, Program Transition Plans, etc.

6.2 Coast Guard, DoD, or DHS specific documents – These documents will be provided electronically if available or may be obtained through the Internet. Examples would be military standards, MASM, USCG Directives and Instructions, etc.

7.0 DELIVERABLES.

ITE

M SOW Task DUE BY

1 1.10 Kick-Off Meeting

NLT five (5) business days after contract award

2 1.10

1.11 Draft Contractor Project Plan

At the kick-off meeting, provide COR with a DRAFT of the Contractor’s Project Plan

3 1.10

1.11 Final Contractor Project Plan

(NLT) Ten 10 business days after the kick-off meeting, submit Final Contractor’s Project Plan to the COR

4 1.14 5.1

Maintain a list of issues and lessons learned

Weekly. NLT than a lapse five (5) business days between updates

5 1.14

5.1 White Papers

NLT than three (3) business days of receipt of the task or in accordance with the Contractor’s Project Plan.

6 1.14

5.1 Position Papers

NLT than three (3) business days of receipt of the task or in accordance with the Contractor’s Project Plan