HSCEE1-08-R-00002.pdf

SEE ADDENDUMIS CHECKED

CODE18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

ICE/FPS/EAST C

Philadelphia PA 19106

701 Market Street, Suite 4200 Ofc of Acquisition Management - FPS Immigration and Customs Enforcement ICE/FPS/East CCG/Region 1

CODE16. ADMINISTERED BYCODE

X

X

X

561612

SIZE STANDARD:

100.00 % FOR:SET ASIDE:UNRESTRICTED OR

ICE/FPS/EAST

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

04/01/2008 1600 ET

03/06/2008

(215) 521-2269Bethany McLaughlin (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBERa. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

HSCEE1-08-R-00002

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 180OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

Attn: Bethany McLaughlin

TELEPHONE NO.

17a. CONTRACTOR/

See Schedule

15. DELIVER TO

Philadelphia PA 19106 701 Market Street, Suite 4200 Office of Acquisition Management Federal Protective Service Immigration and Customs Enforcement ICE/FPS/East CCG/Region 1

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$17.0

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULE

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS

HUBZONE SMALL

BUSINESS

EMERGING SMALL

BUSINESS

8(A)

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

This requirement is for security guard services at, but not limited to, the following locations:

Massachusetts, statewide Rhode Island, statewide

0001 Armed Guard Services for Massachusetts HR Base Period

0002 Armed Guard Services for Rhode Island HR Continued ...

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

XX

DATED . YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDEND

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 3/2005)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED

ARE NOT ATTACHED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS

NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 3/2005) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Base Period

0003 Unarmed Guard Services for Massachusetts HR

Base Period

0004 Unarmed Guard Services for Rhode Island HR

Base Period

0005 Temporary Additional Armed Guard Services for HR

Massachusetts

Base Period

0006 Temporary Additional Armed Guard Services for HR

Rhode Island

Base Period

0007 Temporary Additional Unarmed Guard Service for HR

Massachusetts

Base Period

0008 Temporary Additional Unarmed Guard Service for HR

Rhode Island

Base Period

0009 Armed Guard Services for Massachusetts HR

Option Period 1

0010 Armed Guard Services for Rhode Island HR

Option Period 1

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

1802 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 180

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

HSCEE1-08-R-00002

0011 Unarmed Guard Services for Massachusetts HR Option Period 1

0012 Unarmed Guard Services for Rhode Island HR Option Period 1

0013 Temporary Additional Armed Guard Services for HR Massachusetts Option Period 1

0014 Temporary Additional Armed Guard Services for HR Rhode Island Option Period 1

0015 Temporary Additional Unarmed Guard Service for HR Massachusetts Option Period 1

0016 Temporary Additional Unarmed Guard Service for HR Rhode Island Option Period 1

0017 Armed Guard Services for Massachusetts HR Option Period 2

0018 Armed Guard Services for Rhode Island HR Option Period 2

0019 Unarmed Guard Services for Massachusetts HR Option Period 2

0020 Unarmed Guard Services for Rhode Island HR Option Period 2

0021 Temporary Additional Armed Guard Services for HR Massachusetts Option Period 2

0022 Temporary Additional Armed Guard Services for HR Rhode Island Option Period 2

0023 Temporary Additional Unarmed Guard Service for HR Massachusetts Option Period 2

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

4 180

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

HSCEE1-08-R-00002

0024 Temporary Additional Unarmed Guard Service for HR Rhode Island Option Period 2

0025 Armed Guard Services for Massachusetts HR Option Period 3

0026 Armed Guard Services for Rhode Island HR Option Period 3

0027 Unarmed Guard Services for Massachusetts HR Option Period 3

0028 Unarmed Guard Services for Rhode Island HR Option Period 3

0029 Temporary Additional Armed Guard Services for HR Massachusetts Option Period 3

0030 Temporary Additional Armed Guard Services for HR Rhode Island Option Period 3

0031 Temporary Additional Unarmed Guard Service for HR Massachusetts Option Period 3

0032 Temporary Additional Unarmed Guard Service for HR Rhode Island Option Period 3

0033 Armed Guard Services for Massachusetts HR Option Period 4

0034 Armed Guard Services for Rhode Island HR Option Period 4

0035 Unarmed Guard Services for Massachusetts HR Option Period 4

0036 Unarmed Guard Services for Rhode Island HR Option Period 4

0037 Temporary Additional Armed Guard Services for HR Massachusetts Option Period 4 Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

5 180

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

HSCEE1-08-R-00002

0038 Temporary Additional Armed Guard Services for HR Rhode Island Option Period 4

0039 Temporary Additional Unarmed Guard Service for HR Massachusetts Option Period 4

0040 Temporary Additional Unarmed Guard Service for HR Rhode Island Option Period 4

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

RFP# HSCEE1-08-R-00002 6

PART I - The Schedule

01. DESCRIPTION OF SERVICES

The Contractor shall furnish professional security services, defined by this solicitation as armed guard services and related duties, at federally owned and leased facilities protected by the Federal Protective Service in the States of Massachusetts and Rhode Island. In furnishing these services, the Contractor shall provide all necessary management, supervision, personnel, materials, supplies and equipment except as otherwise indicated, and shall plan, schedule, coordinate and ensure effective performance of, and conformance to, all aspects of the work statement contained herein.

Please e-mail bethany.mclaughlin@dhs.gov for a copy of the Post Exhibit - Attachment I (see below) and any questions related to this solicitation.

The following fixed rates, inclusive of all indirect costs, G&A, material handling, and profit, shall apply for payment purposes for the Prime Contractor for the duration of the contract.

Offerors shall include sufficient costs for all expenses, including performing the administrative contract management functions identified in the statement of work, any applicable insurance, report preparation, salaries, supervision costs, overhead and profit in the fixed labor unit price costs.

BASIC SERVICES

Base Ordering Period ( estimated July 1, 2008- June 30, 2009) -- Massachusetts:

CLIN Description Qty Unit of Issue Rate Est. Total Amount

0001 Guard II Armed 37,200 HR $__________ $______________

0002 Guard II Unarmed 31,350 HR $__________ $______________

0003 Armed Temporary 250 HR $__________ $______________ Additional Services

0004 Unarmed Temporary 250 HR $__________ $______________ Additional Services

RFP# HSCEE1-08-R-00002 7

Base Ordering Period (estimated July 1, 2008- June 30, 2009) – Rhode Island:

0005 Guard II Armed 17,250 HR $__________ $______________

0006 Guard II Unarmed 9,700 HR $__________ $______________

0007 Armed Temporary 250 HR $__________ $______________

0008 Unarmed Temporary 250 HR $__________ $______________

Base (Massachusetts + Rhode Island) Ordering Total $________________

Option I Ordering Period ( estimated July 1, 2009- June 30, 2010) -- Massachusetts:

0009 Guard II Armed 37,200 HR $__________ $______________

0010 Guard II Unarmed 31,350 HR $__________ $______________

0011 Armed Temporary 250 HR $__________ $______________

0012 Unarmed Temporary 250 HR $__________ $______________

Option I Ordering Period (estimated July 1, 2009- June 30, 2010) – Rhode Island:

0013 Guard II Armed 17,250 HR $__________ $______________

0014 Guard II Unarmed 9,700 HR $__________ $______________

0015 Armed Temporary 250 HR $__________ $______________

0016 Unarmed Temporary 250 HR $__________ $______________

RFP# HSCEE1-08-R-00002 8

Option I (Massachusetts + Rhode Island) Ordering Total $________________

Option II Ordering Period (estimated July 1, 2010- June 30, 2011) -- Massachusetts:

0017 Guard II Armed 37,200 HR $__________ $______________

0018 Guard II Unarmed 31,350 HR $__________ $______________

0019 Armed Temporary 250 HR $__________ $______________

0020 Unarmed Temporary 250 HR $__________ $______________

Option II Ordering Period (estimated July 1, 2010- June 30, 2011) – Rhode Island:

0021 Guard II Armed 17,250 HR $__________ $______________

0022 Guard II Unarmed 9,700 HR $__________ $______________

0023 Armed Temporary 250 HR $__________ $______________

0024 Unarmed Temporary 250 HR $__________ $______________

Option II (Massachusetts + Rhode Island) Ordering Total $________________

Option III Ordering Period ( estimated July 1, 2011- June 30, 2012) -- Massachusetts:

0025 Guard II Armed 37,200 HR $__________ $______________

0026 Guard II Unarmed 31,350 HR $__________ $______________

0027 Armed Temporary 250 HR $__________ $______________

RFP# HSCEE1-08-R-00002 9

0028 Unarmed Temporary 250 HR $__________ $______________

Option III Ordering Period (estimated July 1, 2011- June 30, 2012) – Rhode Island:

0029 Guard II Armed 17,250 HR $__________ $______________

0030 Guard II Unarmed 9,700 HR $__________ $______________

0031 Armed Temporary 250 HR $__________ $______________

0032 Unarmed Temporary 250 HR $__________ $______________

Option III (Massachusetts + Rhode Island) Ordering Total $________________

Option IV Ordering Period (estimated July 1, 2012- June 30, 2013) -- Massachusetts:

0033 Guard II Armed 37,200 HR $__________ $______________

0034 Guard II Unarmed 31,350 HR $__________ $______________

0035 Armed Temporary 250 HR $__________ $______________ Additional Services

0036 Unarmed Temporary 250 HR $__________ $______________

Option IV Ordering Period (estimated July 1, 2012- June 30, 2013) – Rhode Island:

0037 Guard II Armed 17,250 HR $__________ $______________

0038 Guard II Unarmed 9,700 HR $__________ $______________

RFP# HSCEE1-08-R-00002 10

0039 Armed Temporary 250 HR $__________ $______________

0040 Unarmed Temporary 250 HR $__________ $______________

Option IV (Massachusetts + Rhode Island) Ordering Total $________________

Grand Total = Base Year Total + Option Year I Total + Option Year II Total + Option Year III Total + Option Year IV Total. This is the Evaluated Price.

Grand Total $_____________________

Schedule Notes:

This is an indefinite quantity; indefinite delivery type contract being conducted under a competitive small business set aside acquisition utilizing FAR 12 procedures. The Government will issue fixed price task orders from the contract based on the information contained within each ordering period. The hours identified above are for productive hours only and represent the maximum number of hours that the Government may order within that given period. Task orders will be issued based on the information contained within the post exhibits (see Attachment I-requested by e-mailing bethany.mclaughlin@dhs.gov) which includes the post description, number of posts, post coverage times, clearance level, armed or unarmed post, relief required, etc.

Minimum and Maximum Quantities:

The quantities specified in the schedule are estimates only. The estimated quantity for each line item may be greater or less than the amount specified as long as the contract maximum amount is not exceeded.

As referred to in paragraph (b) of the “Indefinite Quantities” clause of this contract, the total contract minimum quantity is a total of $100,000 worth of orders at the contract unit price(s). The amount of all orders shall not exceed TO BE COMPLETED AT CONTRACT AWARD. If the ceiling amount is exceeded, the contractor does so at their own risk. The contract maximum is the total ceiling amount of the contract inclusive of all options.

A. Pricing Required for All Services and Performance Periods

RFP# HSCEE1-08-R-00002 11

Contractors must propose prices for all services required during the Base Year, as well as for each option period, in order to be considered for award. Contractors submitting partial pricing information shall be ineligible for award.

B. Department of Labor Wage Determination for the State of Massachusetts and Rhode Island

1. The minimum wage rates and fringe benefits applicable to the Base Year are outlined in the applicable U.S. Department of Labor Wage Determinations and Collective Bargaining Agreements included under Attachment 8.

2. The applicable job classification under this solicitation is: Guard II. These classifications reflect the minimum wage rates that the Contractor must pay to all employees working under the BPA. The Contractor shall also be responsible for complying with all other requirements of the wage determination, including all fringe benefits, such as vacations, holidays, uniform allowances, etc.

C. Additional Ordering Period Pricing

1. Contractors shall price the additional order periods for the four (4) additional 12-month periods by assuming that the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U.S. Department of Labor, for the Base Year will apply to the four (4) additional 12-month periods.

2. In the event the Government exercises an available ordering period, the Government shall provide the Contractor with the most current Department of Labor wage determination. The Contractor shall pay all employees covered by Fair Labor Standards Act and Service Contract Act at least the wages and fringe benefits cited on the new wage determination, effective with the start date of the new additional ordering period.

3. Additional Ordering Period prices will be adjusted in accordance with FAR clause 52.222-43, Fair Labor Standards Act and Service Contract Act - Price Adjustment (Multi & Option Contracts) (May 1989. The awardee is required to furnish copies of the Contractor’s payrolls prior to starting work and to accompany any request for an adjustment to the additional ordering period pricing.

D. Unbalanced Pricing

Each contractor is cautioned that its pricing proposal may be rejected as non-responsive to the solicitation requirements if it is materially unbalanced as to prices for the Base Year or any option period. A pricing proposal is considered to be materially unbalanced when it is based on prices that are significantly less than cost for some work and prices that are significantly overstated for other work.

E. Contingency Pricing

RFP# HSCEE1-08-R-00002 12

Contractors must not include contingency allowances to cover increased costs for which adjustments are provided under Federal Acquisition Regulation (FAR) Clause 52.222-43

– Fair Labor Standards Act and Service Contract Act – Price Adjustments (Multiple Year and Option Contracts)(May 1989). Refer to the clause for the full text. For cost/price factors that are subject to variation, but are not subject to adjustment under FAR clause 52.222-43, contractors may factor in contingency allowances.

F. Pricing of Services

1. The hourly prices proposed below must be inclusive of all direct costs, indirect costs, and profit. Contractors must include all costs associated with providing the services described herein.

2. The Government shall not be responsible for compensating the Contractor for any costs tied to solicitation requirements but not factored into the proposed prices, either by the Contractor’s intention or by mistake.

G. Definitions

1. Basic Services – Basic services are the permanent ongoing services specifically included in the “call(s) at time of award or added through modification. For these services, the Contractor shall be compensated using the Basic Services Rates.

2. Temporary Additional Services - During the term of the BPA, the Government may have requirements for temporary additional services (TAS) beyond the basic requirements. Due to the nature of these services, the Contractor may be required to provide them with little advance notice. In such circumstances, the Contractor shall be compensated using the TAS Rates for any temporary additional services performed within 72 hours of the notification to initiate such service. The Contractor will be compensated at the Basic Service Rate for any such services performed after the 72 hour notification period has expired.

a. In the event other agencies contact the Contractor to request Temporary Additional

Services, the Contractor shall notify the FPS Contracting Officer within eight hours of such request.

b. This temporary Additional Service provision is intended to satisfy the

Government’s short term, non-recurring needs for service. Should a continuing need for additional service arise, a contract modification will be issued by the government to provide for those services.

Note: Requests for all services listed above must come from the Federal Protective Service Contracting Officer or his authorized representative.

RFP# HSCEE1-08-R-00002 13

Guard Services Requirements

Table of Contents

1 Introduction

1.1 Use of Acronyms

1.2 General Information

1.3 Information Regarding FPS

2 Transition

2.1 Conferences and meetings

3 Authority and Jurisdiction, Permits, Licenses and Adherence to Laws

4 Qualifications of Personnel

4.1 General Qualifications

5 Quality Control

5.1 Contractor Provided Quality Control

5.2 Government Provided Quality Control

6 Services Required – Non-Supervisory Security Guards

6.1 Order of Precedence

6.2 Security Guard Post Assignment Record

6.3 Typical Duties

6.3-1 Access/Egress Posts 6.3-2 Roving Posts 6.3-3 Traffic Control 6-3-4 Receipt, Use, and Safekeeping of Keys 6.3-5 Security and Fire Systems 6.3-6 Utility Systems 6.3-7 Building Rules and Regulations 6.3-8 Physical Security, Law and Order 6.3-9 Unauthorized Access 6.3-10 Hazardous Conditions 6.3-11 Response to injury or Illness 6.3-12 Additional Duties 6.3-13 Reports, Records and Testimony 6.3-14 Civil Disturbances 6.3-15 Emergencies 6.3-16 Primary Security Response

6.4 Contract Security Guard Duty Register (DHS 139)

7 Key Personnel

7.1 Contract Manager

RFP# HSCEE1-08-R-00002 14

7.2 Supervisor

8 Work Scheduling Procedures

9 Contract Guard Labor Category

10 Contract Effort Required

10.1 Contract effort Required – Productive Hours

10.2 Contract Effort Required – Supervisory Hours

10.3 Contract Effort Required – Reserve Security Guard Force

11 Training

11.1 General

11.2 Training requirements by Position

11.2.1 Security Guards

11.2.2 Supervisors

11.3 Written Examination

11.4 Weapons Training and Qualifications

11.4-1 Annual Firearms Re-Qualification

11.5 Minimum Age for Firearms Licensing

11.6 FPS Specific Training

11.7 Government Provided Magnetometer / X-ray Training

11.8 CPR / AED / First Aid Training

11.9 Other Special Training

11.10 Training of Replacement Employees

11.11 Schedule of Provided Training and Testing

11.12 Government Provided Training – Failure to Attend

11.13 Training Waivers

12 Medical and Physical Qualifications

12.1 General

12.2 Medical Standards

12.3 Physical Demands

12.4 Initial and Recurring Screening for Illegal Drugs

12.5 Government Requested Screening

13 Conduct of Contractor Personnel

14 Contract Employee Reinstatements

15 Government and Contractor Provided Property

15.1 Government Furnished Property General Information

15.1-1 Use of Government Property 15.1-2 Accountability of Government Property 15.1-3 Safeguarding Government Property

15.2 Contractor Furnished Property

RFP# HSCEE1-08-R-00002 15

15.2-1 Contractor Furnished Property General Information 15.2-2 Equipment 15.2-3 Uniforms 15.2-4 Supplementary Equipment

16 Regulations, Handbooks and Other Applicable Documents

17 Security Guard Certification / Security Requirements 17-1 General

17.2 Security Management

17.3 Suitability Determination / Enter on Duty Decision

17.4 Suitability Adjudication

18 Security Clearance Requirements

18.1 Background Investigations

18.2 Access to Classified Information (Contractor)

18.3 Continued Eligibility

19 Contractor’s Personnel Filing System

20 Performance Evaluations

21 Personal Appearance and Grooming Standards

RFP# HSCEE1-08-R-00002 16

1. Introduction

1.1 Use of Acronyms

This Solicitation/Contract contains numerous acronyms. Whenever a new term is introduced in the Solicitation/Contract that will be referred to by an acronym, the acronym will appear next to the term in parentheses (). The acronyms that will appear in the Solicitation/Contract are listed below for easy reference:

ATR Agency Technical Representative CM Contract Manager CPM Contract Performance Monitor CO Contracting Officer COTR Contracting Officer’s Technical Representative DHS Department of Homeland Security DOL Department of Labor FAR Federal Acquisition Regulation FLEP FPS Law Enforcement Personnel FPS Federal Protective Service FSS Federal Supply Service, General Services Administration HSAM Homeland Security Acquisition Manual HSAR Homeland Security Acquisition Regulations ICE Immigration and Customs Enforcement MAS Multiple Award Schedule Public Buildings Service SAS Special Additional Services SF 30 Standard Form 30 (Amendment of Solicitation/Modification of Contract) SGIM Security guard Information Manual SOW Statement of Work SUPV Supervisor TAS Temporary Additional Services

1.2 General Information

A. This is a Statement of Work (SOW) for Department of Homeland Security (DHS)

Federal Protective Service (FPS) Solicitation number HSCEE1-08-R-00002.

B. As an integral component of the FPS security effort, the Contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, and files necessary to accomplish security guard services as described and required in this SOW .The Contractor shall perform to the standards required in this Contract and will be expected to work closely with FPS representatives throughout the duration of the Contract.

C. Where the Government identifies and references specific Solicitation/Contract

Section numbers, that reference refers to that Section in its entirety, including every

RFP# HSCEE1-08-R-00002 17

subsection having the same letter and/or letter-number prefix. For example, a reference to the requirements of “Section C” includes all of Section C. Similarly, a reference to Section 7 includes Sections 7.1, 7.2, and so on, through the last subsection identified with a prefix of “7.”

1.3 Information Regarding FPS

A. FPS is the security and law enforcement component of the Department of Homeland Security, Immigration and Customs Enforcement. FPS is responsible for protecting federally owned or leased facilities. FPS ‘s mission is to provide a safe environment in which Federal agencies conduct their business without fear of violence, crime or disorder.

B. Contract security guards have a crucial and highly visible role in support of FPS’s mission. They are usually the first (and sometimes only) contact visitors have with the Federal community, and they are usually the first line of defense in a federally controlled facility. Visitors and federal employees perceive the contract Security Guards to be an integral part of the FPS mission. It is crucial that the Contractor ensure that their employees realize the importance of their role, and perform their duties courteously and professionally at all times.

2 Contract Transition

2.1 Phase –In

A. A smooth and orderly transition between the Contractor and the predecessor

Contractor is necessary to assure minimum disruption to vital Contractor services and Government activities.

B. The Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor’s employees. The Contractor may notify the predecessor Contractor’s employees that the Contractor will be assuming services upon the Contract start date and may distribute business cards, employment applications, brochures, and other company information to the predecessor Contractor’s employees while they are on duty, provided that there is no interference with the Contract employee’s assigned duties (e.g., during “off hours” or during relief or lunch breaks). However, the Contractor shall not interview, recruit, schedule interviews, or conduct extensive discussions with the predecessor Contractor’s employees while they are on duty.

C. The Contractor shall provide a transition plan to the COTR and CO within 5 working days after contract award. The transition plan shall include at a minimum all preliminary licensing and certifications required to initiate performance; process for transitioning predecessor employees; recruitment of new employees; and, timeline showing procurement of required equipment and uniforms. The Plan shall address:

1. A strategy for implementing supervisory functions,

2. The process for transitioning predecessor employees,

3. Equipment inventory (radio & phone) and maintenance plan,

4. Weapons Inventory and employee assignment

RFP# HSCEE1-08-R-00002 18

5. Communication plan.

6. Relief and break plan,

7. A plan for establishing a reserve force and the current status of staffing levels,

8. A progress report on obtaining permits, licenses, and registrations,

9. A status report on submitting applications for personnel clearances,

10. A strategy for training including schedules, locations, coordinating with FPS monitors, and class staffing levels.

D. The government will allow a maximum of 60-day start up from the time of the award of the base task order to the initial start of performance.

2.2 Phase-Out of Contract and Continuity of Services

A. The contractor shall provide a list with the total number of employees and their names performing on the Contract with any applicable suitability and certification expiration dates when requested by the CO in preparation for a new solicitation for follow-on services. Prior to Contract expiration and after a follow-on contract is awarded, the Contractor shall exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor contractor.

B. After a new Contract is awarded, the Contractor shall disclose necessary personnel records sufficient to allow the successor Contractor to conduct interviews for possible transition (if the Contractor is not awarded the successor Contract). These records shall be provided to the successor at least 45 days prior to date of Contract expiration.

If any incumbent employees are selected by the successor and are agreeable to the change, the incumbent Contractor should cooperate to grant the employees release at a mutually agreed date.

C. As part of the closeout process, the Contractor shall, within 30 days of the final day of performance, turn over all incumbent officer training, medical, suitability and security records to the successor contractor as stated in paragraph 19A, 1 thru 17. Failure to do so shall result in a 10% withholding of final payment until this action is accomplished

2.1 Conferences and Meetings

A. Immediately after award of the Contract and prior to the Contractor’s performance at the work site(s), the CO shall notify the Contractor, and the Contracting Officer’s Technical Representative (COTR) to schedule a pre-performance meeting that includes an in-depth review of the total Contract requirements and a review of the Contractor’s Transition Plan.

B. During the performance of the Contract, the CO, COTR, and the Contractor shall meet annually or on an as-needed basis to discuss all relevant Contract issues. A mutual effort will be made to resolve all problems identified. The Contractor and the CO or COTR shall sign the written minutes of these meetings, which will be prepared

RFP# HSCEE1-08-R-00002 19

by the Contractor and incorporated into the Contract file. Should the Government not concur with the minutes, the Government shall state, in writing, any areas of clarification or disagreement within 5 days after receipt of the meeting minutes.

Those comments shall be included with the report in the Contract file.

C. During the start up and performance of the task order, the COTR and the Contractor shall meet at least monthly to discuss all relevant contract issues. The Contractor and the COTR or CO shall sign the written minutes of these meetings, which will be prepared by the Contractor and incorporated into the Contract file. Should the Government not concur with the minutes, the Government shall state, in writing, any areas of clarification or disagreement within 5 days after receipt of the meeting minutes. Those comments shall be included with the report in the Contract file.

3 Authority and Jurisdiction, Permits, Licenses, and Adherence to Laws

A. The Contractor bears the sole burden for ensuring that all legally required licenses and permits are obtained and renewed as specified by the regulating agency. The Contractor shall possess ALL licenses required to perform services in Massachusetts and Rhode Island.

B. Prior to commencement of work under this Contract, and except where precluded by local law or ordinance, the Contractor shall make and complete all arrangements with the appropriate officials in the state or local jurisdiction in which the services are to be performed to:

1. Obtain, possess, and maintain all business and corporate licenses required to operate as a commercial security service within the entire geographic area covered under this Contract prior to performing any work under this Contract.

The Contractor shall furnish a legible copy of all legally required licenses and permits (excluding permits and licenses issued to individual Contract employees) to the CO prior to the Contract start date and provide any revised licenses or permits during the Contract term.

2. Provide any official bond(s) and insurance required, and pay any fees or costs involved or related to authorization for the arming of any employees engaged in providing armed guard services specified under this Contract.

3. Obtain all licenses and permits required for each security guard and supervisor to serve as an armed security guard with the authority to hold and detain individuals suspected of committing crimes.

C. The Contractor shall complete and certify a written record that shows names and issue dates for each Contract employee having each and all legally required licenses, permits, and certifications. This written Contractor certification shall state that all legal requirements have been fulfilled prior to the commencement of any Contract work. The Contractor shall provide an updated record to the Government upon

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request of the CO or COTR. The Contractor shall not be reimbursed for services rendered by a Security Guard lacking appropriate permits and certifications.

D. Failure by the Contractor to obtain all required licenses as of the Contract start date will be grounds for termination for default.

E. The Contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the term of the Contract.

The costs associated with this requirement must be factored into the Contractor’s hourly rate, as they will not be itemized or paid for separately by the Government.

F. Where Contract employees are required by law to individually apply for licenses and/or permits, and a fee is required by the licensing agency, the Contractor shall reimburse the employee for all costs and fees associated with obtaining the required license/permit.

G. Armed security guards shall carry their firearm license/permits (and, where legally required, their concealed weapons permits) on their person while on duty, unless local or state law requires the Contractor to maintain the records. Failure by an armed security guard to carry a valid firearm certificate or permit while on duty shall result in the security guard being removed from the armed post until the certificate or permit is obtained.

H. All armed guards shall carry permit or proper state certification to carry weapons off site. Guards must have the ability to travel to and from their duty station with their weapons

I. The CO, COTR and all other authorized Government personnel shall have the express authority to examine these documents upon request, at any time, during the duration of this Contract.

J. Failure by the Contractor to maintain valid licenses and permits will be cause for the

Government to take Contractual actions, up to and including termination for default.

4 Qualifications of Personnel

4.1 General Qualifications

A. The Contractor shall not employ illegal or undocumented aliens as guards for this contract. The Contractor shall expressly incorporate this provision into all subcontracts or subordinate agreements issued in support of this contract.

B. To be eligible to perform under this Contract, all uniformed Contract employees must meet, to the satisfaction of the CO and COTR, the following requirements:

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1. Be a citizen of the United States of America. The COTR may approve Lawful Permanent Residents who are currently members of the U.S. armed services (Reserves or National Guard) or who possess an Honorable Discharge from a U.S.

Military component.

2. Have a Social Security Card issued and approved by the Social Security

Administration.

3. Be at least 21 years of age. While there is no limit as to the maximum age of security guards, all security guards must be able to withstand the physical demands of the job and must be capable of responding to emergencies. At the request of the COTR, the CO may waive the minimum age requirement where the applicant meets all of the other minimum requirements and is legally eligible to perform the required duties.

4. Possess, at a minimum, either a high school diploma or a GED equivalency certificate.

5. Speak English fluently, read and comprehend written English, and compose coherent written reports in English. Bi-lingual security guards may be an asset to the Contractor.

6. And meet one of the following experience/education requirements:

a. Three years of security experience within the past five years; or

b. An Associate’s Degree in a related field and at least one year of experience;

or

c. Three years of military or National Guard (active duty or reserve) experience; or

d. Successful completion of a state certified Police Officer’s Standard Training (POST) course; or

e. Any reasonable combination of the above (i.e., one year of security experience plus one year of college coursework related in the field).

C. Prior to working under the Contract, every supervisor and guard must be eligible to possess a valid FPS certification card. The FPS certification card is evidence that the guard has:

1. Received a favorable preliminary adjudication from FPS;

2. Passed the medical examination;

3. Completed the required training;

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4. Passed the required examination(s);

5. And meets all other qualification criteria to be an FPS Contract security guard.

5 Quality Control

5.1 Contractor-Provided Quality Control Plan

A. The Contractor shall provide a detailed Quality Control Plan within 15 days of

Contract award to the CO and the COTR for FPS review and approval. The Contractor’s Quality Control Plan shall include, but not be limited to, the following areas:

1. Identification of the Quality Control Monitor(s) assigned, including evidence of their qualifications.

2. A description of the type, level, and frequency of inspections performed by the

Contractor’s Quality Control Monitors. Inspections shall be conducted by the Quality Control Monitor in accordance with the Quality Control Plan and as frequently as necessary to ensure effective performance by the Contractor. While the Contractor may perform more inspections than are required in the Quality Control Plan, in no event shall the Contractor perform fewer inspections than required by that Plan. Quality Control Inspection Check Lists which include, as a minimum, checks of: equipment, uniform and appearance; attendance; sign in/out procedures; knowledge of and adherence to Duty Book requirements; knowledge of and adherence to screening equipment operating procedures; possession of certification and company identification card(s); possession of required licenses and permits; current firearms qualifications; and overall contract performance.

3. A description of the Contractor’s employee reward/incentive program and the

Contractor’s discipline procedures, used when the Contractor’s Quality Control Monitors or the Government notes superior or deficient performance.

4. Under no circumstances shall individuals appointed as Quality Control Monitors serve as uniformed employees working under this Contract.

B. Quality Control Inspection Reports shall be prepared by approved Quality Control

Monitors and remain on file with the Contractor for all inspections made during the entire Contract period. The Contractor shall make those reports available to the CO or COTR upon request.

C. The Contractor shall brief the COTR of any problems or deficiencies noted during an inspection and shall inform the COTR of all actions taken or planned to resolve the problem. If the Contractor’s performance indicates that additional quality control measures are needed, the CO and COTR will meet with the Contractor to discuss the Contractor’s performance, Quality Control Plan, and any other areas of concern.

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Through the CO, the COTR may request that the Contractor take additional steps to improve both the overall performance of the Contract and adherence to their Quality Control Plan.

D. A summary report of Quality Control Inspections from the previous month shall be submitted on the 2nd Friday of each month. At a minimum, the summary report shall include the following:

Total # Post on Contract Total # Posts Inspected Total # Posts Not Inspected (if applicable)

All Deficiencies & Exceptional performance shall be listed in the following manner:

Building # (MA0000) Post Location (Federal Building - Hartford, CT – Lobby) Guard’s Name Exceptional/Deficient performance noted during inspection Corrective, Disciplinary, Award Actions (include pending actions)*

*Quality Control Summary shall include corrective actions taken or follow up on any actions not resolved from prior inspections.

In addition, the following documents shall be submitted with the Quality Control Summary Report:

1. Updated Employee Roster (identifying current % of reserve force, new hires & terminations <include reason for terminations>)

2. Updated Firearms Roster

3. Updated Training Certifications Log (Spreadsheet)

4. Updated Communications Listing

5. Schedule of Upcoming Training

6. Recipients of Contractor Incentive Program (i.e., Tuition Reimbursement, Attendance Award, Officer of the Month, Commendations, Referral Bonuses)

7. List of Employees randomly selected for drug screening (if applicable)

E. The Government shall consider the Contractor’s adherence to their stated Quality Control Plan during annual performance evaluations. Failure by the Contractor to adhere to their stated Quality Control Plan may result in Contractual actions being taken by the Government.

5.2 Government-Provided Quality Control

A. The Government shall use all methods deemed necessary to ensure that the

Contractor’s employees are following the terms of the Contract. These methods may include uniformed or undercover surveillance by FPS staff; intrusion tests by undercover FPS staff to evaluate the security guards’ actions; and surveys of building

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tenants regarding the security guards’ performance, including the security guards’ professionalism, courtesy, and knowledge of their assigned duties.

B. In the event a breach of assigned duty by the Contractor’s employee(s) is identified during a quality control exercise, the CO and/or COTR shall contact the Contractor to discuss the Government’s findings and the steps the Contractor will take to correct the problem(s).

C. The Government may assess price deductions for each post hour where services are not rendered according to the provisions of this Contact.

6 Services Required – Non-Supervisory Security Guards

6.1 Order of Precedence

The Contractor’s employees shall perform the services as prescribed by:

A. The Contract, including the task order(s);

B. The Post Orders;

C. The Officer's Duty Book (including FPS Operating Orders and Standard

Operating Procedures and the Building Occupant Emergency Plan);

D. Security Guard Information Manual (SGIM)

In the event of an inconsistency between documents, the Contract takes precedence over other documents.

6.2 Security Guard Post Assignment Record

A. Security guards shall perform all tasks in accordance with the duties outlined on the

Security Guard Post Assignment Record (Post Orders), which are prepared by FPS for all shifts on each post. The Post Orders define the specific duties that the contract security guards are to perform. The security guards shall not deviate from the directions provided by the Post Orders except in emergencies or as directed by the COTR. The COTR may modify, amend, and/or revise the Post Orders to change shift duties, start and stop times, and post locations provided the change is within the Contract scope has no impact on the Contract cost. Such changes shall not require modification to the task order or Contract.

B. Changes to the post orders that increase or decrease the number of hours specified, that increase or decrease the amount of equipment and/or supplies required, or otherwise affect the Contractor’s cost or the Contract price, must be made by the CO through a written modification to the Contract or task order. The Contractor may be financially liable for accepting or implementing changes by anyone other than the

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CO; therefore, the Contractor shall be responsible for verifying with the CO whether any requested changes should be provided pending issuance of a Contract or Task Order modification.

6.3 Typical Duties

A. Security guards will be required to perform a variety of security-related duties, depending on the type of posts to which they are assigned. Each security guard post will have the Post Orders and an Officer’s Duty Book.

B. No employee of the Contractor shall provide more than twelve (12) hours of combined service on any one or multiple contracts administered by FPS in any twenty-four (24) hour period, unless the work periods are separated by an eight (8) hour non-duty period.

C. Security guards must be thoroughly familiar with the Post Orders at all posts where they are assigned to work. Under no circumstance should any security guard neglect his/her assigned duties in order to familiarize him/herself with Post Orders.

D. Off-going guards shall provide a brief to on-coming guards of the events and occurrences that have recently happened, are continuing, or are anticipated for the post.

E. Security guards shall be responsible for maintaining logs, reports, and files of all incidents and occurrences encountered during the patrol tour. Patrol duties will be performed in a professional manner, with the security guards responsible for observing the environment, and, when necessary, questioning those persons whose activities arouse suspicion.

6.3-1 Access/Egress Posts

A. Prior to arriving on duty, each security guard shall be familiar with the name, address, and location of his/her post, as well as the post orders of the assigned post. Each security guard shall be familiar with each tenant Agency’s name and the locations within the facility of the most commonly sought-after offices or locations, such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas, and shall provide that information to any visitor upon request.

B. Security guards assigned to access/egress posts shall be knowledgeable of the location and use of the nearest first aid kit, fire extinguisher, fire alarm, emergency exit, and duress alarm (if any), and shall be ready, willing, and able to use them as necessary and as required by the Post Orders.

C. Security guards shall be mentally alert and physically ready to operate and enforce the Government’s system of personnel identification and access/egress control.

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D. Security guards shall answer questions and provide directions to visitors and building tenants.

E. Security guards shall process visitors as directed in the Post Orders by verifying visitors’ identification, contacting agency sponsors or escorts, fabricating and issuing visitor passes, entering and maintaining data on visitor logs or automated visitor data base programs, and ensuring visitors are presented for appropriate personnel and package screening. Security guards shall prevent, discover, delay, and/or detain persons attempting to gain unauthorized access to property and/or personnel at the facility being protected. Security guards shall report all such incidents in accordance with established procedures as detailed in the Post Orders.

F. Security guards shall perform package inspection when and as directed by the Post

Orders, or as directed by the COTR in the event of an emergency or an elevated security posture. The Post Orders will describe the type of inspection required.

These inspections may be conducted using automated technology or by manual, or visual surveillance. Admittance shall be denied to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive.

G. Security guards will be responsible for operating all security equipment on post, such as X-ray machines, magnetometers, and closed circuit television (CCTV). No security guard shall be permitted to work alone on any post containing security equipment without prior training on that specific equipment.

H. Security guards will be required to conduct and report on security equipment performance tests as directed in the Post Orders. Daily, weekly, or monthly performance tests may be conducted on security equipment such as walkthrough and hand-held magnetometers, x-ray machines, ionizers, air samplers, under-carriage inspection systems, active traffic barriers, and other automated security devices. The results of the tests are to be recorded on an appropriate form provided by the Government as directed in the Post Orders.

6.3-2 Roving Posts

A. Security guards shall conduct patrols in accordance with routes and schedules established in the Post Orders and shall observe, detect, report, and respond to all suspected or apparent security violations. Roving patrol security guards will serve as the first responder to all security alarms and emergencies occurring within the area of assignment.

B. Some posts may require a combination of fixed hours at a security guard booth and roving patrols. Security guards shall adhere to the patrol schedule as outlined in the post orders or as directed by the COTR.

6.3-3 Traffic Control

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When required by the Post Orders, security guards will direct traffic (vehicular and pedestrian), control parking, issue traffic courtesy violation notices, and observe the environment for suspicious vehicles or persons. Security guards may operate traffic control points and identify, delay, and detain all suspicious vehicles and personnel as necessary to maintain a level of security sufficient to ensure the safety and protection of all personnel, property, and resources within the facility.

6.3-4 Receipt, Use and Safeguarding of Keys

Based on the Post Orders and coordination with the COTR, security guards will be responsible for receiving and using keys and access control devices (i.e., “key cards,” lock combinations) that are issued for the guards’ use. Keys and access control devices shall be safeguarded and secured as sensitive assets as directed by Post Orders. All keys and access control devices are the property of the Government and are to be returned to the issuing agency at the termination of the Contract.

Security guards shall not be permitted to remove the keys and other access control devices from the facility…