HSBP1012R0020 A0001 SF30_3.28.12.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT - Continuation

1. CONTRACT ID CODE

PAGE OF PAGES2. AMENDMENT/MODIFICATION NO. 3. EFF. DATE 4. REQUISITION/PURCHASE REQ. NO.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

2 2A0001

STANDARD FORM 30 (REV. 10-83)

BIDJOFC

Typewritten Text

BIDJOFC

Typewritten Text

BIDJOFC

Typewritten Text

BIDJOFC

Typewritten Text

HSBP1012R0020

BIDJOFC

Typewritten Text 3/28/12

BIDJOFC

Typewritten Text

BIDJOFC

Typewritten Text

BIDJOFC

Typewritten Text

BIDJOFC

Text Box

2. Appendix C - Added “Big Bend” to the "Marfa Sector HQ" description, which now reads "Big Bend/Marfa Sector HQ".

BIDJOFC

Text Box

3. Glossary - Added “BBT” definition and clarified that Marfa is now known as “Big Bend Texas Sector”.

BIDJOFC

Text Box

4. Table of Contents - Updated page numbers to coincide with the PWS document.

BIDJOFC

Text Box The PWS is attached to this amendment and all changes have been highlighted in yellow.

BIDJOFC

Text Box

WAGE DETERMINATIONS:

BIDJOFC

Text Box

1. Pursuant to 48 CFR 22.1008-3 and FAR 52.222-41, all current Collective Bargaining Agreements (CBA) and addendum are now included as a part of this solicitation and attached to this document.

BIDJOFC

Text Box

READING ROOM:

BIDJOFC

1. A high level transportation process flow diagram is hereby added to the virtual reading room in FBO.

BIDJOFC

Text Box

ATTACHMENTS:

1. Updated PWS

2. CBAs

BIDJOFC

(b) Changed Route ID “YUM02” to “YUM01” since there will only be one Yuma route.

HSBP1012R0020 A0001

CUT SHEET

ATTACHMENT 1 --- PWS

Performance Work Statement for DHS CBP Transportation Program

U.S. Department of Homeland Security

Customs and Border Protection

Performance Work Statement (PWS) For

Southwest Border (SWB)

Transportation, Medical Escort and Guard Services

March 26, 2012

Table of Contents

1. BACKGROUND

2. SCOPE

3. APPLICABLE DOCUMENTS

4. PERFORMANCE REQUIREMENTS

4.1 Program Management

4.2 Mission Achievement…………………………………………………………………... 4

4.3 Professionalism, Safety and Security ………………………………………………….. 5

4.4 Monthly Transportation Plan

4.5 Fuel Savings Plan………………………………………………………………………..6

4.6 Notifications

4.7 Weekly Status Report

4.8 Metrics Reporting System…………………………………...…………………………10

4.9 Risk Mitigation …………………………………………………… ...…….…………..12

4.10 Environmental, Safety and Occupational Health (ESOH)

4.11 Technical Requirements……………………………………...……………………….11

4.12 Operational Capability Requirements……………..………...…………….………….18

5. PERFORMANCE STANDARDS

6. DELIVERABLES AND DELIVERY SCHEDULE

6.1 Program Management Plan

6.2 Logistics Support Plan……………………………………………………… …………22

6.3 Standard Operating Procedures (SOPs)

7. GOVERNMENT FURNISHED EQUIPMENT AND INFORMATION

8. PLACE OF PERFORMANCE

9. PERIOD OF PERFORMANCE

10. SECURITY

10.1 Controls

10.2 Identification Badges

10.3 Security Background Data

10.4 Notification of Personnel Changes

10.5 Separation Procedures

10.6 General Security Responsibilities During Performance

11. QUALITY ASSURANCE SURVEILLANCE PLAN

12. SPECIAL CONSIDERATIONS

12.1 Changes to PWS

12.2 Travel

12.3 Non-Disclosure of Information

APPENDICES…………………………………………………………………………………..26

(A) Operational Availability hours for CBP Mission Support Base……………………………..26

(B) Concept of Operations (CONOPs) for CBP Mission Support Base……..………………

(C) Transport points and mileage for CBP Mission Support Base CONOPs……..…………

(D) List of Acronyms……………………………………………………….……..…………

1. BACKGROUND:

As a component of the United States (U.S.) Department of Homeland Security (DHS), Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the U.S.; while enhancing security, and facilitating the flow of legitimate trade and travel. CBP is responsible for the detection and apprehension of individuals illegally entering the U.S.; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases;

protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws. In 2011, CBP apprehensions averaged over 897 detainees per day that required transportation and guard services. The majority of all apprehensions occur within the CBP Southwest Border (SWB) Sectors and Field Offices.

Supporting this responsibility, CBP has identified requirements for detainee transportation, medical escort, and facility guard service capabilities that minimize the use of frontline agents and officers to perform guard and detainee transportation duties. These capabilities must deploy the most efficient mix of detention vehicles and human resources capable of adjusting to changes in transportation demand that may vary by shift, day, week, or season. The solution includes the use of Contractor support to provide the detainee transportation services in order to redirect agents and officers toward more traditional law enforcement duties. Contract support must strike a proper balance in terms of timeliness and efficiency when responding to the unique demands of frontline agents and officers.

This program supports operational mission requirements established by the Office of Border Patrol (OBP) and Office of Field Operations (OFO), both within CBP. Throughout this PWS, the term “Government” is used interchangeably with CBP.

2. SCOPE:

The Contractor shall provide performance-based transportation, medical escort and facilities guard services. Transportation services will include escort, guard, and transport services for detainees in DHS custody. Transportation services will also entail over-the-road transport services in vehicles of sufficient capacity to meet the performance standards, courtroom transportation, detention facility booking transportation, security services and other related transportation and guard duties. The medical escort and facilities guard services include escort and guard services of detainees in DHS custody while at a medical treatment facility, and provide security back-up to transportation officer in a vehicle and other guard services as directed by the Contracting Officer’s Technical Representative (COTR) or a Task Order Monitor (TOM) designated by the Contracting Officer (CO).

The missions of the Transportation Program are to provide transportation, medical escort and other transportation related facilities guard services for detainees in DHS custody. A

Transportation Plan will be prepared monthly to schedule assignments; however, tasking may change day-to-day based on operations. The types of missions are described as follows:

Field to Station transports occur near the border or from apprehension locations established on known egress routes and end at a station.

Station or Port of Entry (POE) to Detention or Removal transports are conducted after the detainee has been processed. Detainees are transported from Station to Detention or Removal at a POE. This mission includes lateral repatriation across Sectors such as the Alien Transit Exit Program described in Appendix B.

Station or POE to Station, POE or Other Destination transports are after the detainee has been apprehended at a POE or transported to a station, yet the detainee has not been processed and a final disposition of the detainee has not been determined (i.e. the detainee requires transportation to court, medical facility, etc. prior to being returned to the country of origin or held for prosecution).

Medical Escort and Other Facilities Guard services include escort and guard services of detainees in DHS custody while at a medical treatment facility and other guard services.

These duties shall include, but not be limited to: monitoring detainees in custody, serving detainees prepared meals provided by the government, searching holding cells for weapons or contraband, conducting limited pat-downs and other guard and transportation services as directed by the Contracting Officer’s Technical Representative (COTR) or a Task Order Monitor (TOM) designated by the Contracting Officer (CO).

The required services supporting CBP will be performed in the San Diego, El Centro, Yuma, Tucson, El Paso, Marfa, Del Rio, Laredo and Rio Grande Valley Border Patrol Sectors and within their areas of responsibility to include Border Patrol stations, Field Offices, Ports of Entry, highway checkpoints, processing centers, hospitals, courts and detention centers. Services include over-the-road transportation and guarding of foreign nationals (males, females, minors and Unaccompanied Alien Children (UAC)). Schedules may be identified by a route or identified as a staging point where the transport will be determined, as needed. These services are required 24 hours per day, 7 days per week. The table below provides statistics on average daily apprehensions. Detainees are transported by Agents and Officers as well as by contract services.

CBP Sectors FY11 Daily

Apprehensions % Adult

Males % Females % UAC1 San Diego (SDC) 116 92% 6% 2% El Centro (ELC) 83 91% 7% 2% Yuma (YUM) 16 87% 8% 5% Tucson (TCA) 338 82% 12% 6% El Paso (EPT) 28 82% 11% 7%

Big Bend/Marfa (MAR) 11 90% 6% 4% Del Rio (DRT) 44 87% 7% 6%

1 UAC: Unaccompanied Alien Children

Laredo (LRT) 99 80% 14% 6% Rio Grande Valley (RGV) 162 73% 19% 8%

While most transport occurs within the geographic area defined by Sectors, there are several programs requiring transport across Sector boundaries. The Alien Transfer and Exit Program (ATEP) require the transport of detainees from the Sector in which they were apprehended to a distant Sector for repatriation. Depending on the transport distance this may be accomplished by a single trip transport or a series of transfers across state lines (California, Arizona, New Mexico, and Texas).

The Contractor shall be prepared to respond to unexpected situations, such as flooding, fires or national incidents, if emergency evacuation support is needed by the Government.

Requirements will be expressed in terms of required capability and capacity to allow the vendor to properly resource the contract. For example, Transportation Mission Capacity (e.g.

single mission volume) is defined as:

Low: Transportation Missions with 3 – 13 detainees

Medium: Transportation Missions with 14 – 22 detainees

High: Transportation Missions with 23 – 47 detainees

Performance requirements are established to focus on outcomes. These include:

Operational Responsiveness – is demonstrated by providing timely transportation, medical escort and facilities guard services scheduled each month for each Sector.

Operational Flexibility – is demonstrated through accomplishment of Ad Hoc changes to specific transportation, medical escort, and facilities guard tasks.

Operational Efficiency – is initially demonstrated with a proposal committing an optimum number and mix of vehicles, personnel, law enforcement equipment, training, and associated products to provide contract services. Following award, operational efficiency is demonstrated in flexible contract performance by providing timely services that minimize Agent and Officer wait times. Additionally, efficiency is demonstrated through implementation of initiatives that provide fuel savings.

Professionalism, Safety and Security – is initially demonstrated through licensing, certification, and qualification of staff with applicable laws and policy. The proficiency demonstrated by these items are needed to ensure the safety and security of mission support for the contract staff, detainees and all others with whom they come in contact.

3. APPLICABLE DOCUMENTS:

The Contractor shall be knowledgeable with relevant legal, regulatory, policy, and legal documents and policy. Although not exhaustive, the following guidance applies:

CBP Policy, Use of Force and Use of Restraints CBP Policy, Approved Escort CBP Policy, Secure Detention, Transportation & Escort Procedures at Ports of Entry CBP Handbook, Personal Search

These, and other documents and updates will be made available to potential bidders by the Contracting Officer via a virtual reading room.

4. PERFORMANCE REQUIREMENTS AND STANDARDS:

4.1 Management

4.1.1 Program Management

Performance Requirement:

An overall Program Manager will be responsible for all activities outlined in the PWS.

The Program Manager is designated as key personnel.

Performance Standard:

Provide a point of contact that is knowledgeable in all aspects of operations to include overall contract compliance, operational management, process improvement, and contract deliverables. Individual should also have a proven track record of managing relationships with customers at all levels of a large government agency or comparably sized private company. This individual should have at least 15 years of successful employment history demonstrating a strong ability to manage large contracts. The Program Manager must be in place at the award of the contract.

4.1.2 Sector Management

Performance Requirement:

A Sector Manager will be responsible for day-to-day activities within each Sector outlined in the PWS. The Sector Manager is designated as key personnel.

Performance Standard:

Provide a point of contact for each Sector who is knowledgeable in operational management of contract operations. Individual should also have a proven track record of managing staff, scheduling, and customer relations. This individual should have at least 10 years of successful employment history demonstrating strong management skills. The Sector Manager must be in place at the award of the contract.

4.2 Mission Achievement

4.2.1 Operational Responsiveness

Performance Requirement:

Complete all missions in the Government approved Monthly Transportation Plans (unless amended by other government directed changes) in a timely fashion.

Performance Standard:

A minimum of 95% of routes identified in the Monthly Transportation Plans approved by the Government as amended by any Government directed changes were completed. Contractor begins scheduled routes on time.

4.2.2 Route Change Implementation

Performance Requirement:

Complete all changes to the Government approved Monthly Transportation Plans in a timely fashion.

Performance Standard:

A minimum of 90% of route changes to the Government approved Monthly Transportation Plan requested by the Government were implemented. Contractor begins all assigned routes on time.

4.3 Professionalism, Safety and Security

4.3.1 Personnel Qualification Compliance

Performance Requirement:

All personnel are properly licensed and certified for their assignments in accordance with federal, state, and local jurisdiction requirements.

Performance Standard:

100% of the personnel are licensed and certified for their assignments. Contractor maintains records available for government audit upon request.

4.3.2 Policies and Procedures Compliance

All personnel are properly qualified by the contractor for performance consistent with CBP policy and procedures. All management policies and procedures are complied with.

Performance Standard:

100% of the management policies and procedures are complied with. Contractor maintains records available for government audit upon request.

4.3.3 Safety Record

Ensure vehicle mishaps, personnel injuries, detainee escapes, repatriation of pre-processed detainees, etc. do not occur. Should an uncontrollable or unforeseen event occur, subsequent investigation by Contractor, as verified by Government, should demonstrate that Contractor personnel followed all policies and procedures established to prevent vehicle mishaps, personnel injuries, detainee escapes, repatriation of pre-processed detainees, etc.

Performance Standard:

No vehicle mishaps, personnel injuries and detainee escapes, repatriation of pre-processed detainees, etc. occur due to not following policies and procedures.

4.4 Monthly Transportation Plan

Performance Requirement:

Prepare a Monthly Transportation Plan which details the contract resources and schedules needed to meet required performance requirements for the upcoming month. These reports shall update the previous month’s transportation plan to account for adjustments based on operational decisions and priorities made by the government.

Performance Standard:

The Contractor shall submit a Monthly Transportation Plan for the upcoming month for each sector to their respective TOM, or the On-Duty Supervisor (ODS), for approval by the 25th calendar day of each month. All documentation shall be provided electronically to their sector TOM. All documentation shall be retained by the Contractor throughout the duration of this program.

4.5 Fuel Savings Plan

Propose and implement a fuel savings plan. Throughout the period of performance, the Contractor shall continue to explore and propose fuel savings initiatives.

Performance Standard:

Pursuant to the Energy Policy Act, Executive Order 13423, fuel savings initiatives such as procedures to reduce vehicle idle time, locate lowest cost fuel suppliers, and obtaining quantity discounts are implemented and efficiency strategies such as low rolling resistant tires, synthetic oils, and other technologies are employed. Quarterly fuel savings reports will be required to report progress on fuel savings initiatives.

4.6 Notifications

Report all incidents referenced in subparagraphs 4.6.1 through 4.6.7 below to the following parties via email immediately upon occurrence of the incident:

COTR/TOM/ODS

Contracting Officer

Contract Specialist

Program Manager/Director and Deputy

When the government identifies a reportable incident, an appropriate representative will notify the Contractor, when such information will not compromise any on-going investigation. The Contractor shall then take appropriate action to meet task order/contract reporting requirements.

4.6.1 Investigation Reports

Provide immediate notification to the COTR and TOM of any investigations initiated.

Performance Standard:

Provide immediate notification to the COTR/TOM/ODS of any investigations initiated. Provide the COTR and CO with the written results of any investigation conducted by Contractor relating to the services provided by this contract within 24 hours of completion. All documentation shall be provided electronically to the COTR.

4.6.2 Vehicle Accident Reports

Provide immediate notification to the COTR/TOM/ODS in the event of a vehicle accident, whether or not detainees require medical attention.

Performance Standard:

Provide the COTR, TOMS, and CO with the written detail of any accident within 24 hours of incident. All documentation shall be provided electronically to the COTR by the Contractor upon request. All documentation shall be retained by the Contractor throughout the duration of this program.

4.6.3 Detainee escapes or attempts to escape while under the Contractor’s care and custody

Performance Requirement:

Provide immediate notification to the COTR/TOM/ODS in the event of a detainee escape or attempt to escape from custody while under the Contractor’s care and custody.

Performance Standard:

Provide the COTR, TOM, and CO with the written detail of any escape or attempt to escape within 24 hours of incident. All documentation shall be provided electronically to the COTR by the Contractor upon request. All documentation shall be retained by the Contractor throughout the duration of this program.

4.6.4 Mission Impacting Mechanical Vehicle Problems

Provide immediate notification to the COTR/TOM/ODS on any mechanical vehicle problems, which might cause a delay in the transporting of detainees. This notification is required even for cases that do not require the Government to respond to the site of the incapacitated vehicle. All documentation shall be provided electronically to the COTR by the Contractor upon request. All documentation shall be retained by the Contractor throughout the duration of this program.

Performance Standard:

Provide the COTR, TOM, and CO with the written detail of any mechanical vehicle problem which caused an actual delay in the transporting of detainees within 24 hours of incident. All documentation shall be provided electronically to the COTR by the Contractor upon request. All documentation shall be retained by the Contractor throughout the duration of this program.

4.6.5 Use of Force

Provide immediate notification to the COTR/TOM/ODS and CO in the event of any use of force by Contractor personnel.

Performance Standard:

Provide the COTR, TOM, and CO with the following information, in writing, regarding the event:

Date, time and location of the event

Device(s) used

Name and date of birth (if known) of the subject(s)

Nature and the extent of injuries claimed or observed

Current location of the subject

Any additional information as requested by the TOM.

All documentation shall be provided electronically to the COTR by the Contractor upon request.

All documentation shall be retained by the Contractor throughout the duration of this program.

4.6.6 Terrorism

Notify the COTR/TOM/ODS immediately of any incident related to or potentially related to terrorism or other criminal or threatening events witnessed by the contractor during the performance of their duties, such as:

Encounter of suspected Weapons of Mass Destruction (WMD), including chemical, biological, radiological, nuclear or explosive device; or

Encounter of documents, material or foreign currency from any country believed to be affiliated with terrorism or receipt of information indicating that a suspected terrorist or WMDs will enter or depart the U.S.

Performance Standard:

Provide the COTR, TOM, and CO with the written detail within 24 hours of incident. All documentation shall be provided electronically to the COTR by the Contractor upon request. All documentation shall be retained by the Contractor throughout the duration of this program.

4.6.7 Other Reportable Incidents

In addition to terrorism related activity, the following is a list of reportable incidents that require immediate notification to an on-duty CBP supervisor or manager:

Any death of, or injury to a Contractor employee who is on-duty

Any conduct of a Government or contract employee witnessed by a Contractor employee that in the opinion of the employee is illegal or unethical;

Any shooting incidents involving Contractor employees, to include unintentional discharges on or off-duty;

The death, injury, or escape of an individual which was caused by the actions of Contractor personnel (either on or off duty) or occurred while the individual was detained in Contractor custody (including vehicle accidents or suicide attempts);

Any assault of a Contractor employee (on or off duty) occurring in relation to his/her employment or official duties;

Any use of contract-issued intermediate weapon (e.g., pepper spray, collapsible steel baton) on a detainee on or off duty;

Any event or incident that has resulted or may result in media attention;

Unscheduled disruption of transportation services greater than 4 hours;

Damage to Government or civilian property including but not limited to buildings, vehicles, or IT equipment;

Loss of Contractor issued radio containing official CBP frequencies;

Allegation of misconduct on duty including verbal, sexual, or physical abuse;

Any on-duty accident where Government property is involved regardless of damage assessed;

Any on duty accident when detainees are being transported;

Any on duty accident where the damage to a Contractor transportation vehicle is significant and will disrupt transportation service;

Any solicitation of a Contractor employee that could be construed as a “bribe”;

Any other event that may warrant review by senior management to include heroic acts and/or public recognition (e.g., rescues), and

Any weapon or contraband found by the Contractor during the performance of their duties.

Performance Standard:

Provide immediate notification to the on-duty Government Supervisor. Provide the COTR, TOM, and CO with the written detail within 24 hours of incident. All documentation shall be provided electronically to the COTR by the Contractor upon request. All documentation shall be retained by the Contractor throughout the duration of this program.

4.7 Weekly Status Reports

Provide a Weekly Status Report on contract performance and related issues to each TOM for their Sector and a compiled Weekly Status Report to the COTR for all Sectors. Submit report by the close of business on Monday for the preceding work week (Monday through Sunday).

Performance Standard:

Reports shall contain all contract performance activities and related metrics prescribed in the Quality Assurance Surveillance Plan (QASP). Additionally, reports shall include the results of any inspections conducted by law enforcement authorities, the status of all incidents and mitigation actions that arise in the performance of the contract. Weekly Status Reports must be submitted electronically in PDF or Microsoft Word format.

4.8 Metrics Reporting System

Provide a reporting system that permits CBP personnel to assess historical data prescribed in the Quality Assurance Surveillance Plan (QASP). This system shall provide access to a single sector’s data, as well as, all sector data. The reporting system must capture daily trip log information to include the following data elements:

Sector Name Route Identification Number Shift/Trip Identifier Trip Origin/Destination Trip Start/Completion Time Vehicle Mileage Trip Load Gender Demographics of Detainees Transported (Male/Female/Minor/UAC) Transport Delays (time of delay and reason) Number of stops (Waypoints) and stop time (from arrival to departure at a Waypoint)

The system shall enable a conversion of data to charts and graphs. No reporting system shall require the installation of software or patches on a Government computer. If a graphical user interface (GUI) device is proposed, it shall be approved by the Government. Any proposed reporting system shall permit the Government to retrieve data over a variety of time periods; e.g., one week, multiple weeks.

Performance Standard:

Data available through the Metrics Reporting System shall be certified as valid by the Contractor, stored in a secure environment, and easily exportable into a Microsoft Excel format for comprehensive analysis by CBP staff. The contractor shall ensure that historic data is available to the Government during the contract period of performance and exportable at the end of the contract.

4.9 Risk Mitigation

Identify, analyze and track risks as part of its risk management process. When a probability or impact of a risk to contract performance is high, the Contractor will prepare a risk mitigation plan in an effort to avoid or reduce the risk before the event. Alternatively, if the government identifies a high probability or impact risk of contract performance, the government may direct the contractor to conduct risk mitigation planning.

Performance Standard:

Status of risk mitigation actions taken shall be reported on the 25th calendar day of each month until closed. At a minimum, the report shall address: risk identification, risk quantification and classification, to the Government. The report will describe the status of mitigation activity for risks that have required the development of a risk mitigation plan. All documentation shall be provided electronically to the COTR. All documentation shall be retained by the Contractor throughout the duration of this program.

4.10 Environmental, Safety and Occupational Health (ESOH)

The policies, procedures, and guidelines for the environmental health program are intended to evaluate and eliminate or control as necessary, sources of injuries and modes of transmission of agents or vectors of communicable diseases.

Performance Standard:

Recognized standards of hygiene are provided by: American Correctional Association, Occupational Safety and Health Administration, Environmental Protection Agency, Food and Drug Administration, National Fire Protection Association’s Life Safety Code, and the National Center for Disease Control and Prevention. Appropriate activities shall be incorporated into the Logistics Support Plan to evaluate and eliminate or control as necessary, sources of injuries and modes of transmission of agents or vectors of communicable diseases.

4.11 Technical Requirements

The Contractor shall comply with the following Technical Requirements:

4.11.1 Use of One vs. Two Transportation Officers (TO)

Performance Requirement:

TOs may only transport up to the maximum number of detainees permitted by the vehicle’s rated capacity. Under normal circumstances, the following requirements on the number of TOs apply:

ONE TRANSPORTATION OFFICER:

When using secured low mission capacity vehicles, one TO shall be used when:

Other TOs and/or CBP Agents/Officers will be present at origin and destination locations (i.e. field-to-station pickups, voluntary return runs) so that the single TO will not be responsible for moving subjects outside the vehicle without assistance by other TOs and/or Government Agents/Officers.

If a lone TO transports an unaccompanied female detainee or an unaccompanied juvenile, he/she shall maintain regular electronic voice communication with a Contractor supervisor, radio operator, or other Government personnel at a separate location, insofar as technologically possible. At a minimum, communication shall include the TO’s or unit’s identity, route of travel, current location, and mileage at both the starting and ending location, as a security precaution.

When using secured medium and high mission capacity vehicles for local Voluntary Return transports within Border Patrol Sectors, one TO may be used so long as the vehicle is equipped with a communication radio, the route taken permits immediate response to a request for back-up, and other TOs and/or Government Agents/Officers are present to assist with movement of detainees outside of the vehicle.

TWO TRANSPORTATION OFFICERS:

As a general rule, a minimum of two TOs shall be used on all transports including low mission capacity vehicles when:

The demeanor of a detainee is either known or suspected of being combative or assaultive;

The duration of the transport will extend over long distances or times (i.e. trips that would normally average three hours or longer);

The transport will require stops for food, fuel, or restroom facilities;

Transporting detainees to facilities for administrative or criminal proceedings, and/or

Other TOs and/or Government Agents/Officers will not be present to assist with movement of detainees outside the vehicle.

Any questions regarding the application of any transportation guidelines should be directed to the COTR.

When sufficient transportation is available and practical, minors and UAC should not be transported in the same vehicles as the adult detainee population. However, when separate transportation is not available and practical, unaccompanied minors shall be separated from unrelated adult males by a separate passenger compartment or an empty row of seats.

In addition, when transporting unaccompanied females in a secured medium or high mission capacity vehicle, they must be segregated from the adult male population. Questions regarding the application of any transportation guidelines should be directed to the COTR.

Performance Standard:

Contractor shall comply with the guidelines as to when the Contractor should use one or two Transportation Officer(s) to escort persons detained pursuant to the authority granted Government personnel under the Immigration and Nationality Act and/or other relevant statutes.

All other established procedures and guidelines remain applicable and shall be followed.

4.11.2 Release of Detainees at a Port of Entry

Contractor shall not release any detainee at a Port of Entry without a Government Agent/Officer at the departure gate to permit and verify those detainees who are departing voluntarily from the United States.

Performance Standard:

If a detainee(s) is not accepted for voluntary return and Contractor is returning the detainee(s) back to a Government station or office, the Contractor must immediately notify a Contractor supervisor, radio operator, and Government personnel at the receiving location, and report the number of detainees being returned back to the Government station or office for further disposition.

4.11.3 Vehicle’s Interior Security Specifications

Vehicles used to transport detainees must be of adequate design with features and equipment to ensure security. Features include:

Physical separation of detainees from guards/Contractors

Physical separation between males and females and unaccompanied juveniles.

Video recording systems

Navigation and Communications systems

Alarm systems

Escape prevention systems (e.g., cages and bars)

Performance Standard:

Vehicle interior security specification shall meet Industry and Government Standards as a Secure Detention Vehicle for transport of detainees. The government must approve the design prior to the contractor placing any detainee transport vehicles in service.

4.11.4 Vehicle Operating Condition, Security and Cleanliness (Exterior and Interior)

Performance Requirement:

Vehicles shall be maintained in good repair to ensure safety and serviceability. Vehicle security features must be maintained in good serviceable condition. The interior and the exterior of the vehicle shall be sufficiently clean to reflect positively on the Government. The contractor is responsible for stocking each transport vehicle with appropriate consumables (water/cups, first aid kits, blood borne pathogen kits, latex gloves, fire extinguishers, etc.) that will allow their TOs to effectively perform their missions. The government will provide detainee meals (i.e. sack lunch) for long distance transport runs as needed.

Performance Standard:

Vehicle security features must be maintained to Industry Standards as a Secure Detention Vehicle as approved by the designated Government representative prior to operation. The contractor shall conduct a pre and post-shift check of the interior and exterior of each vehicle.

Should the inspection reveal deficiencies in vehicle security or appearance, the vehicle shall be replaced and not used until the deficiencies are resolved. Inspection records must be available for the government to audit upon request.

4.11.5 Use of Privately Owned Vehicles

Contractor shall not allow employees to use their privately owned vehicles to transport detainees.

Performance Standard:

Only official vehicles designed for secure transport of detainees may be used to transport detainees.

4.11.6 Being Armed While in the Secured (Caged) Portion of the Vehicle

No armed Contractors are allowed in the secure (caged) portion of the vehicle.

Performance Standard:

Contractor shall ensure that officers are not armed while in the secured (caged) portion of the vehicle.

4.11.7 Medical Escort/Guard Security Objectives

Secure physical custody of detainees at medical facilities from the time the Contractor accepts custody of the detainees from a Government Agent/Officer until custody of the detainees are properly transferred back to a Government Agent/Officer. Adequate secure custody of detainees requires physical control of the detainee at all times. The physical control of the detainee shall be sufficient to prevent escape, especially where the detainee is not restricted within the confines of a detention facility (cell) and/or restrained using restraining devices. The Contractor is responsible for maintaining constant guard and observation of detainees at all times, in accordance with the following:

A minimum of two guards per detainee are required for the purposes of maintaining security.

The TOM shall have the authority to determine an increase in the amount of contracted guards when necessary, but may not reduce the number of guards assigned to monitor a single detainee to less than two. A ratio of guards may be determined by the TOM to guard multiple detainees within an immediate area. The configuration of the medical facility and a risk assessment by the TOM may also alter the ratio of guards for detainees needed to ensure compliance with hospital policy.

At least one guard should be of the same gender as the detainee in custody. If not operationally feasible, the TOM shall be consulted for further direction. These duties will be coordinated with and at the direction of the TOM, or designated representative.

All preparations must be completed before guards are required to start work and report to the medical facility immediately upon notification by the COTR or TOM. Assume physical responsibility of the detainee upon arrival to the medical facility.

All existing forensic policies of medical facilities should be followed. Furthermore, guards must comply with any additional standards regarding medical facility policies that are provided to the Contractor by the Government during performance of the task order/ contract.

No detainees are allowed visitors not approved by a CBP supervisor. Questions regarding visitors shall be directed to the TOM when on-duty, and alternatively, to an On-Duty-Supervisor

(ODS).

Employees must undergo orientation to be utilized in providing the service herein described. The orientation must be sufficient to ensure all employees understand and are capable of performing the duties outlined in the terms and conditions of this contract.

Accept all detainees to be guarded throughout the delivery of medical treatment at a medical facility unless the Contractor notifies the Government that they have concerns guarding a particular individual and reasons for their concern. (If concerns regarding a detainee are raised, immediate notification of the COTR or TOM via the established communication protocol for further guidance is required.) This shall include escort and guard services, at all times, while under treatment in a medical facility as directed by the TOM or ODS. In exceptional cases, the TOM or ODS may make a determination that a detainee is unsuitable for Contractor guard services. Detainees may be considered unsuitable for Contractor guards for a variety of reasons, such as, the potential for violence, whether the detainee is deemed a high risk for an escape attempt, and/or notoriety (i.e. witnesses to serious crimes). If a detainee is considered unsuitable for Contractor guards by the TOM or ODS, the detainee will be escorted and guarded by Government Agents/Officers. The TOM or ODS may revise an initial determination of Contractor guard suitability at any time, and effect the corresponding change in guards at a practicable time. At no time in the Contractor’s execution of treatment shall a detainee be without escort and guard service.

Performance Standard:

Contractor shall ensure that medical escort/guard services objectives are met safely, efficiently, and any actions taken are compliant with applicable regulations. All other established procedures and guidelines are still applicable and shall be followed.

4.11.8 Communications Systems

Establish an internal communications system that has direct and immediate contact with all vehicles and post assignments, including a communications system, which has direct and immediate contact with the Contractor supervisor, and the COTR or TOM.

Performance Standard:

Upon demand, the COTR or TOM shall be provided with the current location and status of all vehicles and employee post assignments.

4.11.9 Immediate Medical Attention

The most expedient action must be taken to ensure the impacted detainee receives immediate medical attention in the event that a medical emergency arises while transporting a detainee.

Performance Standard:

Contractor personnel must be certified with a minimum of 8 hours in basic emergency medical training such as First Aid and CPR. The Contractor shall communicate the situation to the TOM/ODS for further direction.

4.11.10 Secure Document Delivery

When the Government provides documents (i.e. ‘A’ files) to a Contractor for safe and secure transport along with the detainee(s), the documents must be delivered to an authorized recipient.

Performance Standard:

The Contractor shall ensure the material is properly secured in a government approved lock-box, kept confidential, and not viewed by any person other than the authorized recipient.

4.11.11 Language Skills

Proficiency in the Spanish language is required.

Performance Standard:

A minimum of one Contractor performing each transportation, medical escort and/or facilities guard service activity must be proficient in the Spanish language (sufficiently proficient in the Spanish language to carry out all transportation and security duties under this contract that includes providing oral directions, responding appropriately to questions posed by Spanish-speaking detainees and assessing the status and condition of the detainees).

4.11.12 Citizenship and Residency for Employees

U.S. citizenship and residency in the United States is required for all employees and subcontractors working on this contract.

Performance Standard:

Contractor must be able to provide proof of U.S. citizenship for its employees and subcontractors upon request.

4.12 Operational Capability Requirements

4.12.1 Transportation, Facility, and Medical Guard Services

Performance Requirement:

Provide all such transportation services as may be required to transport detainees securely and directly to locations as directed by the TOM or ODS. While most transports occur within a designated Sector as their normal area of operation, transport missions may also be assigned transporting detainees from one Sector to another. Shifts will typically be assigned for eight or ten hour duration. Periodically, operations will be required to the maximum allowed by Federal Motor Carrier Safety Regulations (49 CFR Part 395). The primary function of the contractor-provided officers is transportation, however, when the contractor employees are not providing transportation services, the contractor shall be assigned to supplement the Government’s security forces with security duties within the designated area of responsibility or to perform on-call security duties as requested by the TOM or ODS. The Contractor will also respond to unexpected situations, such as man-made and/or natural emergencies if an emergency response is needed by the Government.

Performance Standard:

All transportation and security objectives shall be met through compliance with all applicable state and federal regulations as well as the policies and procedures included in Section 3. In addition, the Contractor shall comply with any additional standards and guidelines regarding the use of force, the use of restraints and escort standards that are provided to the Contractor during performance under the task order/contract.

4.12.2 Operational Availability

Provide operational availability of transport, Transportation Officers, Medical Escort/Facility Guards defined by a required capacity in operational hours. Appendix A identifies the base of operational hours required for transport and Transportation Officer labor at each Sector.

Appendix B describes the Concept of Operations (CONOPs) typically supported by the CBP mission support base. Each month the required operational hours are allocated to a Transportation Plan for each Sector. While specific mission support assignments may change from month to month in the Transportation Plan the base support will remain within the allocated operational hours. Appendix B represents the requirements to prepare the Transportation Plan for the first month of the contract.

Performance Standard:

All transportation and security objectives shall be met through compliance with all applicable state and federal regulations as well as the policies and procedures included in Section 3. In addition, the Contractor shall comply with any additional standards and guidelines regarding the

4.12.3 Mission Support Surge Capability

Provide up to a 15% planned surge in mission support over the Mission Support Base in a given Sector in any given month. A surge may be ordered in one or more Sectors at a time and for one or more months. However, the total amount of surge beyond the Mission Support Base in a given year across the entire contract is not expected to exceed 15% of the contract’s total annual base operational hours.

The surge must be pre-approved and will be incorporated into the upcoming monthly Transportation Plan for the affected Sector(s). The 15% surge is defined by additional operational hours required for transport and labor at the affected Sector(s). However, it represents a surge from that Sector’s Mission Support Base. Surge missions are typically similar to the CONOPs described in Appendix B. Additional vehicles should not be needed to support surge missions and would use the existing fleet supporting the Mission Support Base. In short, the surge concept can be summarized as temporarily running the existing fleet harder within the normal area of base operations.

Performance Standard

All transportation and security objectives shall be met through compliance with all applicable state and federal regulations as well as the policies and procedures included in Section 3. In addition, the Contractor shall comply with any additional standards and guidelines regarding the

4.12.4 Mobile Transport Response Team Capability

Establish a Mobile Transport Response Team (MTRT) capability from contract resources in the following Sectors: San Diego, Tucson, El Paso and Rio Grande Valley Sectors. The MTRT will consist of contract personnel and vehicles that can rapidly deploy with high, medium, or low capacity transportation outside of their base Sector to support enhanced CBP operations in another SWB Sector.

Any MTRT deployments must be pre-approved by the CO and are typically similar to the CONOPs described in Appendix B. Additional vehicles should not be needed to support MTRT deployments, which would leverage existing fleet supporting the Mission Support Base. The contractor will work with the COTR to determine which Mission Support Base routes would therefore have to be re-prioritized to support an MTRT deployment. Generally, most MTRT deployments will occur in a Sector where an adjacent Border Patrol Sector operating in the same state can provide support. For example, San Diego Sector may require MTRT deployment support from the El Centro Sector – both based in California. This will therefore minimize the need for additional driver and vehicle licensing for cross-state operations. In short, the MTRT concept can be summarized as temporarily running the existing fleet in locations outside the normal area of base operations.

Performance Standard:

An MTRT must be capable of 7/24 transport operations for a designated period that may extend weeks or months. To support this function, the Contractor would temporarily relocate Transportation vehicles and Transportation Officers from the supporting Sector to the sector where an existing operation requires MTRT activation. The operational hours for the vehicles and contract staff would be reduced from the supporting Sector to the receiving Sector and operations adjusted accordingly. The contractor must provide for cross-state licensing and certification to ensure flexibility of operations.

4.13. Meetings, Conferences, and Briefings

The Contractor shall attend, participate in and provide input to meetings, conferences and briefings that relate to the contracted function and services. Scheduled meetings shall include:

Monthly meetings at each Sector. At minimum, attendance will include the contract Sector Manager who will meet with the government Task Order Monitor for that Sector.

The purpose will be to review contract performance for the current month and to establish requirements for the upcoming monthly transportation plan.

Quarterly Program Management Reviews (PMR). At minimum, attendance will include the contract Program Manager and the contract Sector Manager for each Sector who will meet with the government Program Manager, COTR and the Task Order Monitors for each Sector. The primary purpose will be to review program and contract performance for the preceding quarter. Typically, the PMR will be held at a rotating site in one of the Sectors.

Special meetings may also be scheduled to address contract issues that may arise. Meetings may start or end outside of normal working hours and any travel costs associated with Government required meetings, conferences, and briefings would be paid for by the

Government in accordance with Section 12, Special Considerations; Sub-paragraph 12.2, Travel. As requested by the COTR, the Contractor may be required to furnish a verbal or written report within two (2) workdays after meeting completion.

5. PERFORMANCE STANDARDS:

The performance objective for this PWS is to provide secure detainee land transportation from point of arrest, station to station, station to port of entry for removal, detainee escort services, court security transportation, medical escort, facilities guard and other detainee monitoring duties in an effective, efficient, and flexible manner to meet the Government’s operational requirements throughout the SWB. Safety and security of Contractor personnel, detainees, and the public at large shall remain a top priority. All transportation and security objectives shall be met through compliance with all applicable state and federal regulations as well as the policies and procedures included in Section 3. In addition, the Contractor shall comply with any additional standards and guidelines regarding the use of force, the use of restraints, and escort standards that are provided to the Contractor during performance under the task order/contract. Selective performance standards are included in Section 4 following the performance requirements. The Contractor shall be responsible for all costs associated with providing the services specified in the task order/contract.

6. DELIVERABLES AND DELIVERY SCHEDULE:

All deliverables will be sent to the COTR electronically for approval and as scheduled.

Item Deliverable Timing Sub-Task Reference

001 Program Management Plan

Due within 30 days of contract award and updates annually…