PPQ_Draft_Word_Doc_11_June_2019.DOCX

PAST PERFORMANCE QUESTIONNAIRE

Past Performance Questionnaire Form

PART I:

1. GENERAL INSTRUCTIONS:

The Contractor shall complete Part I of the Past Performance Questionnaire and e-mail the questionnaire to both the Government contracting activity and/or technical representative responsible for the past/current contract. The Points Of Contacts shall electronically complete Part II of the questionnaire and e-mail the entire questionnaire to the Contracting Office no later than quote due date, to Courtney Shaffer at courtney.j.shaffer.civ@mail.mil with “DSS Admin Support PPQ for (insert prime Contractor’s name)” in the subject line of the e-mail.

Please provide your candid responses. The information that you provide will be used in the awarding of federal contracts. Therefore, it is important that your information be as factual, accurate and complete as possible to preclude the need for follow-up by the evaluators. If you do not have knowledge of or experience with the company in question, please forward this Questionnaire to the person who does.

This information, when filled in, shall be treated as Source Selection Sensitive in accordance with FAR 3.104-3 and shall not be disclosed to anyone outside the Government Source Selection Team.

2. DESCRIPTION OF THE CURRENT SOLICITATION:

This solicitation is for the Defense Security Service (DSS) for Administrative Support Services, which is a critical program necessary to support the DSS mission. The successful Contractor will be awarded a single award Indefinite Delivery Indefinite Quantity (IDIQ) contract.

3. IDENTIFICATION OF CONTRACTOR’S REPRESENTATIVE

a. Name:

b. Title:

c. Date:

d. Telephone Number:

e. Address:

f. E-mail Address:

4. CONTRACT IDENTIFICATION

a. Contractor (Contractor/Company Name/Division and CAGE Code):

b. Address

c. Contract Number:

d. Contract Type (Firm Fixed Price; Cost Reimbursement; T&M):

e. Prime Contractor Name (if different from the contractor name cited above):

f. Contract Award Date:

g. Forecasted or Actual Contract Completion Date:

h. Work Performed (Provide additional information):

i. Number of Full Time Equivalents (FTEs) on contract:

j. Was this contract competitively awarded? Yes No

k. Was this a follow-on contract? Yes

l. Period of Performance:

m. Place of Performance:

No

n. Security (please mark the security requirements which were included in your contract’s DD Form 254):

Top Secret Facility Clearance

Top Secret Safeguarding

Secret Facility Clearance

o. Your Title (e.g. PCO, ACO, COR, etc.) and period of involvement with the contract:

Title Period of Involvement

4. ADJECTIVAL RATINGS

Outstanding: Performance meets contractual requirements and exceeds many requirements that benefit the end user. Work was accomplished with few, if any, minor problems for which corrective actions taken by the contractor were highly effective.

Good: Performance meets contractual requirements and exceeds some requirements that benefit the end user. Work was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Acceptable: Performance meets contractual requirements. Work was accomplished with some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal: Performance does not meet some contractual requirements. Serious problems with contractor performance were experienced for which the contractor has either not yet identified corrective actions or the corrective actions taken appear only marginally effective.

Unacceptable: Performance does not meet most contractual requirements. Serious problems with contractor performance were experienced for which the corrective actions were ineffective.

PART II: (To be completed by the Point of Contact – Respondent)

5. QUESTIONS: Technical Performance

1. To what extent did the service provider satisfy technical performance requirements, on an overall basis? Please check one answer.

Outstanding

Good

Acceptable

Marginal

Unacceptable

Too soon to tell

Not applicable

Comments:

2. Retention: To what extent was the contractor able to retain contractors in place for extended periods of up to 9 months to one year? Please check one answer.

Outstanding

Good

Acceptable

Marginal

Unacceptable

Too soon to tell

Not applicable

3. Replacement employees: If a contractor quit or was removed from the contract, was a new contractor employee in place within a reasonable time? (i.e. 1-2 weeks) Please check one answer.

Outstanding

Good

Acceptable

Marginal

Unacceptable

Too soon to tell

Not applicable

4. Transition: Did the contractor meet the transition plan stated in the contract? Was the transition completed in 30 days? 60 days? Please check one answer.

Outstanding

Good

Acceptable

Marginal

Unacceptable

Too soon to tell

Not applicable

5. Contractor Experience Follow-on: How often did the contractor have to replace individual employees because they did not meet the required experience level required? Please check one answer.

Outstanding

Good

Acceptable

Marginal

Unacceptable

Too soon to tell

Not applicable

6. Did the contractor employees arrive with the needed knowledge or skills, to include basic administrative office skills to include Microsoft Office, Internet/Intranet, SharePoint, scheduling, package preparation, time and attendance, travel, basic phone/e-mail/in peson etiquette, etc? Please check one answer.

Outstanding

Good

Acceptable

Marginal

Unacceptable

Too soon to tell

Not applicable

7. Does the contractor have an onboarding program that orients the employee to what will be required of them? (i.e. basic knowledge of systems they will be using) Yes or No

8. To what extent was the service provider committed to customer satisfaction and concern for its customers’ interest?

Outstanding

Good

Acceptable

Marginal

Unacceptable

Too soon to tell

Not applicable

Schedule Performance

1. To what extent did the Service provider meet required performance schedules, on an overall basis? Please check one answer.

Outstanding

Good

Acceptable

Marginal

Unacceptable

Too soon to tell

Not applicable

6. RESPONDENT IDENTIFICATION: Please provide the following information:

a. Organization:

b. Name:

c. Title:

d. Date:

e. Telephone Number:

f. Address:

g. E-mail Address: