PPQ_VROC_CAF_-_Final.pdf

PAST PERFORMANCE QUESTIONNAIRE

Past Performance Questionnaire Form

PART I:

1. GENERAL INSTRUCTIONS:

The Contractor shall complete Part I of the Past Performance Questionnaire and e-mail the questionnaire to both the Government contracting activity and technical representative responsible for the past/current contract. The Points Of Contacts shall electronically complete Part II of the questionnaire and e-mail the entire questionnaire to the Contracting Office no later than proposal due date, to David E. Ragland at david.e.ragland.civ@mail.mil with “Vetting Risk Operations Center and Consolidated Adjudications Facility Personnel Security Support Services PPQ for (insert prime Contractor’s name)” in the subject line of the e-mail.

Please provide your candid responses. The information that you provide will be used in the awarding of federal contracts. Therefore, it is important that your information be as factual, accurate and complete as possible to preclude the need for follow-up by the evaluators. If you do not have knowledge of or experience with the company in question, please forward this Questionnaire to the person who does.

This information, when filled in, shall be treated as Source Selection Sensitive in accordance with FAR 3.104-3 and shall not be disclosed to anyone outside the Government Source Selection Team.

2. DESCRIPTION OF THE CURRENT SOLICITATION:

This solicitation is for the Defense Security Service (DSS) Vetting Risk Operations Center (VROC) and Consolidated Adjudications Facility (CAF) Personnel Security Support Services, which is a critical program necessary to support the DSS mission. These programs support the VROC and CAF through customer service, processing request for information (RFI), processing reimbursable suitability investigations (RSI) adjudication, counterintelligence (CI), and mail room processing for adjudication support. The successful Contractor will be awarded a Firm-Fixed-Price Contract.

3. IDENTIFICATION OF CONTRACTOR’S REPRESENTATIVE

a. Name:

b. Title:

c. Date:

d. Telephone Number:

e. Address:

f. E-mail Address:

4. CONTRACT IDENTIFICATION

a. Contractor (Contractor/Company Name/Division and CAGE Code):

b. Address

c. Contract Number:

d. Contract Type (Firm Fixed Price; Cost Reimbursement; T&M):

e. Prime Contractor Name (if different from the contractor name cited above):

f. Contract Award Date:

g. Forecasted or Actual Contract Completion Date:

h. Work Performed (Provide additional information):

i. Was this contract competitively awarded? Yes _____ No_____

j. Was this a follow-on contract? Yes _____ No _____

k. Period of Performance:

l. Place of Performance:

m. Security (please mark the security requirements which were included in your contract’s DD Form 254):

Top Secret Facility Clearance mailto:david.e.ragland.civ@mail.mil

Top Secret Safeguarding

Secret Facility Clearance

n. Your Title (e.g. PCO, ACO, COR, etc.) and period of involvement with the contract:

Title Period of Involvement

4. ADJECTIVAL RATINGS

Outstanding: Performance meets contractual requirements and exceeds many requirements that benefit the end user.

Work was accomplished with few, if any, minor problems for which corrective actions taken by the contractor were highly effective.

Good: Performance meets contractual requirements and exceeds some requirements that benefit the end user. Work was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Acceptable: Performance meets contractual requirements. Work was accomplished with some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal: Performance does not meet some contractual requirements. Serious problems with contractor performance were experienced for which the contractor has either not yet identified corrective actions or the corrective actions taken appear only marginally effective.

Unacceptable: Performance does not meet most contractual requirements. Serious problems with contractor performance were experienced for which the corrective actions were ineffective.

PART II: (To be completed by the Point of Contact – Respondent)

5. QUESTIONS:

Technical Performance

1. To what extent did the service provider satisfy technical performance requirements, on an overall basis? Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell Not applicable

Comments:

2. To what extent did the service provider control schedule and cost to meet all project objectives? Please check one answer.

Outstanding

Good Acceptable Marginal Unacceptable Too soon to tell

3. To what extent did the service provide operational support, reliability and responsiveness to technical direction, initiative and adequacy of resources? Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

4. To what extent did the service provider have knowledge and/or perform call center customer service support services receiving and responding to high volumes of verbal and written inquiries and updating database information relating to personnel security inquiries? Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

5. To what extent did the service provider perform analytical analysis, evaluation, and triage assessment relating to insider threats and vetting relating to personnel security? Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

6. To what extent did the service provider perform database inquiries, verifying correctness with source information, monitor aged status, notices and suspense's, prepare letters of intent and statement of reasons relating to personnel security? Please check one answer.

Acceptable Marginal Unacceptable Too soon to tell

7. To what extent did the service provider satisfy the types of work control, coordination, distribution of documentation, evaluating and reviewing for completeness, creating evaluation reports, scanning, and uploading discrete information relating to personnel security? Please indicate the level of performance for each type of work.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

8. To what extent did the service provide offer effective project management (to include use and control of subcontractors)? Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

9. To what extent was the service provider committed to customer satisfaction and concern for its customers’ interest?

Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

10. To what extent did the service provider perform the tracking and analysis of production, quality control, and quality control using standardized criteria, databases and spreadsheets? Please check one answer.

Acceptable Marginal Unacceptable Too soon to tell

11. To what extent did the service provider support process improvement and changes to standard operating procedures? Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

Schedule Performance

1. To what extent did the service provider meet required performance schedules, on an overall basis? Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

Cost/Price Performance

1. To what extent did the contractor stay within cost/price estimates?

Please check one answer.

Outstanding Good Acceptable Marginal Unacceptable Too soon to tell

6. RESPONDENT IDENTIFICATION:

Please provide the following information:

a. Organization:

b. Name:

c. Title:

d. Date:

e. Telephone Number:

f. Address:

g. E-mail Address: