DRAFT_HS0021-19-R-0003.pdf

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PAGE(S)

until 12:00 AM local t ime 30 Nov 2018

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75 - 81 H 82 - 86

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 86

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

HS0021 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 0 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

DAVID E RAGLAND 571.305.6548

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 9

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT

PACKAGING AND MARKING

10 - 41 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

43 - 45 X K REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 46 - 48 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIO NS AND INSTRUCTIO NS

PART III - LIST O F DO CUMENTS, EXHIBITS AND O THER ATTACHMENTS

49 - 57

PART II - CO NTRACT CLAUSES

DEFENSE SECURITY SERVICE

DAVID RAGLAND 571.305.6548

RUSSELL-KNOX BUILDING

27130 TELEGRAPH ROAD

QUANTICO VA 22134

571.305.6548

FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED

12 Nov 2018

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

HS002119R0003

david.e.ragland.civ@mail.mil

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months VROC Support Services

FFP

Vetting Risk Operations Support Center (VROC) Support Services in accordance with the Performance Work Statement Section 5.

FOB: Destination SHIP VIA: Best Way ( Shippers Option)

NET AMT

0002 7 Months Personnel Security Support Services

FFP

Personnel Security Support Services (Adjudication Support) in accordance with the Performance Work Statement Section 5.

0003 1 Each Contractor Manpower Reporting

FFP

Contract Manpower Reporting in accordance with Performance Work Statement Section 1.6.12.

0004 1 Lot Deliverables

FFP

Deliverables in accordance with Performance Work Statement in Section C.

1001 12 Months OPTION VROC Support Services

FFP

Vetting Risk Operations Support Center (VROC) Support Services in accordance with the Performance Work Statement Section 5.

1002 12 Months OPTION Personnel Security Support Services

FFP

Personnel Security Support Services (Adjudication Support) in accordance with the Performance Work Statement Section 5.

1003 1 Each OPTION Contractor Manpower Reporting

FFP

Contract Manpower Reporting in accordance with Performance Work Statement Section 1.6.12.

1004 1 Lot OPTION Deliverables

FFP

Deliverables in accordance with Performance Work Statement in Section C.

2001 12 Months OPTION VROC Support Services

FFP

Vetting Risk Operations Support Center (VROC) Support Services in accordance with the Performance Work Statement Section 5.

2002 12 Months OPTION Personnel Security Support Services

FFP

Personnel Security Support Services (Adjudication Support) in accordance with the Performance Work Statement Section 5.

2003 1 Each OPTION Contractor Manpower Reporting

FFP

Contract Manpower Reporting in accordance with Performance Work Statement Section 1.6.12.

2004 1 Lot OPTION Deliverables

FFP

Deliverables in accordance with Performance Work Statement in Section C.

3001 12 Months OPTION VROC Support Services

FFP

Vetting Risk Operations Support Center (VROC) Support Services in accordance with the Performance Work Statement Section 5.

3002 12 Months OPTION Personnel Security Support Services

FFP

Personnel Security Support Services (Adjudication Support) in accordance with the Performance Work Statement Section 5.

3003 1 Each OPTION Contractor Manpower Reporting

FFP

Contract Manpower Reporting in accordance with Performance Work Statement Section 1.6.12.

3004 1 Lot OPTION Deliverables

FFP

Deliverables in accordance with Performance Work Statement in Section C.

4001 12 Months OPTION VROC Support Services

FFP

Vetting Risk Operations Support Center (VROC) Support Services in accordance with the Performance Work Statement Section 5.

4002 12 Months OPTION Personnel Security Support Services

FFP

Personnel Security Support Services (Adjudication Support) in accordance with the Performance Work Statement Section 5.

4003 1 Each OPTION Contractor Manpower Reporting

FFP

Contract Manpower Reporting in accordance with Performance Work Statement Section 1.6.12.

4004 1 Lot OPTION Deliverables

FFP

Deliverables in accordance with Performance Work Statement in Section C.

Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

Defense Security Service

Vetting Risk Operations Center (VROC) and Consolidated Adjudications Facility (CAF) Personnel Security Support Services

Part 1

General Information

1. General: This is a non-personal services contract to provide Personnel Security Support Services contractor support to the Defense Security Service’s (DSS) Defense Vetting Directorate (DVD). The Government shall not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, supervision, and other items and non-personal services necessary to perform Personnel Security Support Services as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property, equipment, and services. The contractor shall perform to the standards of this PWS and contract.

1.2. Background: Per Section 925 of the Fiscal Year (FY) 2018 National Defense Authorization Act (NDAA), the DSS was given the authority by the Secretary of Defense, to conduct security, suitability, credentialing background investigations (BIs), and adjudications for DoD personnel. To successfully execute the vetting mission, DSS must integrate and incorporate data, tools, and capabilities into the personnel lifecycle, end-to-end vetting process to detect, deter, and mitigate insider threat to ultimately preserve DoD mission readiness.

To support DSS’s mission, DoD has provided DSS with the Department of Defense Consolidated Adjudication Facility (DoD CAF). Additionally DSS has reorganized internally and created the Defense Vetting Directorate in order to execute this mission. As part of the reorganization, DSS put both the Vetting Risk Operations Center (VROC) formerly known as Personnel Security Management Office (PSMO) and the DoD CAF in DVD. DSS also moved the insider threat for industry from counter intelligence into VROC.

1.2.1. VROC is a centralized entity within the DSS, Defense Vetting Directorate (DVD) which seamlessly vets personnel for access, continuously preserves the adjudicative decision, and integrates/shares information developed to immediately identify and mitigate Insider Threat risk as it pertains to personnel, facilities and equities. DoD recognizes that personnel vetting does not end at adjudication, and a robust lifecycle monitoring approach will allow vetting to be continuous and consistent to ensure personnel meet the suitability and security standards required to gain and maintain access to information and equities pertinent to national security.

The VROC has several missions:

1.2.1.1. Lifecycle End-to-End Vetting Process: The current business activities of VROC provides the capability for a lifecycle vetting process; These business activities include Continuous Evaluation, robust incident report monitoring, foundational/front end BI risk analysis, timely information sharing, monitoring of BI cost and budget execution, eligibility and access oversight, and guidance, outreach, and education.

1.2.1.2. Continuous Evaluation: Per E.O. 13467, as amended, "Continuous Evaluation (CE) means a vetting process to review the background of an individual who has been determined to be eligible for access to classified information or to hold a sensitive position at any time during the period of eligibility.” The goal of CE is to enhance the personnel security investigative processes by detecting adjudicatively relevant information prior to the standard periodic re-investigation (PR). This is done by using automated record checks, queries, and integrated reporting in near real-time while managing risk to its lowest levels of the cleared population. CE leverages a set of automated record checks and business rules to assist in the on-going assessment of an individual's continued eligibility.

1.2.1.3. Robust Incident Report Monitoring: Robust incident report monitoring provides a centralized rapid review, dissemination, and mitigation of potentially adverse information reported or identified between investigation periodicity, by trained personnel utilizing standardized vetting criteria and communication strategies.

1.2.1.4. Foundational/Front End Background Investigation (BI) Risk Analysis (Initial and PR submittals):

Foundational BI risk analysis is pre-investigative analysis of the investigative request package (SF86) to ensure the respective adjudicative criteria are in place to make an interim eligibility or to preserve a current eligibility, prior to scheduling an investigation.

1.2.1.5. Timely Information Sharing: Timely information sharing is the sharing of information across the vetting enterprise quickly and efficiently to ensure the detection, deterrence, and mitigation of Insider Threat throughout the DoD/Federal Enterprise.

1.2.1.6. Insider Threat Industry (IT-I): Identify insider threat to industry. Once identified it will be transferred to other organizations in order to mitigate and eliminate of the threat.

1.2.2. The DoD CAF serves as the DoD executive organization for the adjudication of personnel background investigations. These adjudicative determinations involve the application of national adjudicative guidelines to all military service members, applicants, civilian employees, and consultants affiliated with the Department of Defense to include DoD personnel at the White House and contractor personnel under the National Industrial Security Program. Specifically, case processing encompassing counterintelligence, insider threat to industry and high priority flagged cases. The DoD CAF also adjudicates security clearance eligibility for the staff of the United States Senate, House of Representatives, Congressional Budget Office, United States Capitol Police, and the Supreme Court of the United States. Additionally, the DoD CAF renders favorable adjudicative determinations for employment suitability of DoD civilian employees and Common Access Card (CAC) or Fitness eligibility of non-cleared DoD contractors.

DoD CAF determines security clearance eligibility of non-Intelligence Agency DoD personnel occupying sensitive positions and/or requiring access to classified material including Sensitive Compartmented Information (SCI). These determinations involve all military service members, applicants, civilian employees, and consultants affiliated with the Department of Defense, to include DoD personnel at the White House and contractor personnel under the National Industrial Security Program. The DoD CAF also adjudicates security clearance eligibility for staff of the United States Senate and House of Representatives, the Congressional Budget Office, and the United States Capitol Police. Additionally, the DoD CAF renders favorable adjudicative determinations for employment suitability of DoD civilian employees and Common Access Card or Fitness eligibility of non-cleared DoD contractors.

DoD CAF has several missions:

1.2.2.1. Basic Adjudication Support: The contractor shall provide Personnel Security Support Services to review and process personnel security documentation and provide accurate and timely personnel security information. The contractor shall be responsible for ensuring that documentation and information necessary to facilitate the adjudications of personnel security eligibility and trustworthy determinations are processed in a timely manner. The contractor shall provide support services utilizing Government systems not inclusive of the Clearance Adjudication and Tracking System (CATS), Central Verification System (CVS), Defense Clearance and Investigation Index (DCII), Department of Defense Employee Interactive Data System (DEIDS), Information Security Management System (ISMS), Joint Personnel Adjudicative System (JPAS), Joint Worldwide Intelligence Communications System (JWICS), Personnel Investigations Processing System-Reporting (PIPS-R) and the Defense Information System for Security (DISS).

1.2.2.2. Case Processing: The contractor shall assist the Government in performing all tasks associated with case processing in order to facilitate the adjudications of personnel security eligibility and trustworthy determinations.

Assistance will include receiving and routing electronic and hard copy documents to the appropriate files in the agency database system.

1.2.2.3. Military Accessions Vital to National Interest (MAVNI), Lawful Permanent Resident (LPR), and Linguist Processing: The Contractor shall assist the Government in performing all tasks associated with case processing of MAVNI, LPR, and Linguists documents and data in order to facilitate the adjudications of personnel security eligibility and trustworthy determinations.

1.2.2.4. DoD CAF Call Center Support: The contractor shall assist the Government in performing all tasks associated with operating a responsive, courteous, and professional call center to address inquiries from the customer base regarding case status, program information, in accordance with Best Practice Manual, policies, and procedures.

1.3. Objectives: This PWS provides operational Personnel Security Support Services to support the Defense Vetting Directorate mission by reviewing and processing personnel security documentation and other related functions within VROC and the DoD CAF. This PWS obtains DVD Analytic Support Services to review, validate and coordinate information and alerts generated by DVD and external programs. The analysts supporting the vetting mission will use supporting systems to receive information, conduct identity resolution, determine if information meet established business rule criteria and coordinate the use of information with other organizations if it is adjudicative-relevant and/or actionable.

1.4. Scope: The contractor shall be responsible for providing operational support to assist in the personnel clearance oversight and management as prescribed by the DoD Personnel Security Program, Industrial Security Program and National Industrial Security Program Operating Manual (NISPOM) and support to the holistic vetting and adjudication mission, to ensure protection of National Security, DoD Readiness and Military Operations. The contractor shall provide the personnel to support the accurate and timely analysis and coordination of information in support of the evolving Defense Vetting and Continuous evaluation mission as directed by the Secretary of Defense’s February 21, 2014 memorandum and in accordance with the Office of Management and Budget, “Report to the President.” Efforts include, but are not limited to, developing processes and procedures, assessing and validating information generated by the DVD capability, developing business rules, drafting research reports, collecting metrics, and developing future requirements. The contractor shall provide the personnel necessary to accomplish the requirements specified in this PWS for Personnel Security Support Services for the Defense Vetting Directorate.

1.5. Period of Performance: The period of performance (POP) shall be a one-year base period with four (4) one-year option periods as detailed in the section F of the resulting contract.

1.6. GENERAL INFORMATION

1.6.1. Quality Control: The Contractor shall provide quality control review in accordance with Technical Exhibit 1.

Quality review will include the identification of potential errors and respective timeliness of the appropriate business activities. Errors are defined as any action taken or response given that is incorrect or inaccurate based on the given guidelines of the action and deviations from the respective training curriculum. Errors include, but are not limited to national security implications and budgetary implications to the DSS. Errors that are recognized, corrected, and reported to the Government Lead by the contractor before being recognized and processed by the Quality Control (QC) team will not be counted or documented as an error. Errors shall be classified in the categories labeled "Low Risk", "High Risk", and "National Security Risk" in order to determine the level of risk toward the agency, industry's capability to fulfill contractual requirements, budget, timeliness, National Security, and resource management.

1.6.1.1. The QC process will select the percentages identified in the technical exhibit for contractor workload based on department resources. This percentage will be used as a statistical sample of the total cases produced by the contractor and will thus be used to determine the overall quality rating.

1.6.1.2. Quality Control Status Report: The Contractor shall provide Quality Control Status Report providing the details of errors and its significance as indicated above and a summary of corrective measures.

1.6.1.3. The QC team will provide an opportunity for the Program Manager and Site Lead to validate, refute, and correct the potential error. The QC process is documented in Standard Operating Manuals (SOM), Standard Operating Procedures (SOP), and best practices. This documents will be provided to the contract in support of mission success.

1.6.1.4. The Quality Control Plan shall contain at a minimum the following information:

1.6.1.4.1. Information relevant to the periodic monitoring of contractor staff with feedback to the Government regarding quality, consistency, and timeliness of service delivery.

1.6.1.4.2. Information relevant to identifying training needs and conducting initial and periodic refresher training of contractor staff to ensure consistent delivery of services; Information relevant to identifying mechanisms for initiating requests or responding to government requests for suggestions about potential service enhancement and/or improvement opportunities.

1.6.1.5. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The QASP does not limit or otherwise waive the Government’s remedies for deficient performance, defective service or other defaults under the contract.

1.6.2. Place of Performance: The work to be performed under this contract will be performed at the following Government facilities:

VROC located at 7556 Teague Road, Hanover, MD 21076, DoD CAF located at 600 10th Street, Ft. Meade, MD 20755

1.6.2.1. Should the Government determine the need for a new facility for these functions, the contractor shall transition its personnel to the new facility under the terms of this contract if said facility is within a 50 mile radius of the existing VROC and CAF locations.

1.6.3. Working Conditions, Holidays and other Closures:

1.6.3.1. Operating Hours:

1.6.3.1.1. The hours of operation for this requirement are between the hours of 6:30 a.m. – 6:00 p.m. ET Monday thru Friday except Federal holidays.

1.6.3.1.2. The contractor will establish normal operating hours under this contract between 6:30 a.m. to 6:00 p.m.

Eastern Time (ET), Monday through Friday in coordination with the Government’s Contracting Officer Representative (CORs).

1.6.3.1.3. The contractor’s Program Manager (PM) and the CORs shall consult and coordinate on any proposed alternate work schedules that may be arranged depending on the operational tempo/needs of the mission

1.6.3.1.4. The contractor shall have a point of contact available during core house of operation as stated above.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential when coordinating with Government personnel to accomplish the desired task.

1.6.3.1.5. Inclement weather delays and closure will be based on the Ft. Meade operational status.

1.6.3.2. Government personnel observe the following days as holidays:

New Year’s Day January 1st* Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February

Memorial Day Last Monday in May Independence Day July 4th* Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day November 11th* Thanksgiving Day Fourth Thursday in November Christmas Day December 25th*

*If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday.

1.6.3.3. In addition to the days designated as holidays, the Government observes the following days:

• Any other day designated by Federal Statute

• Any other day designated by Executive Order

• Any other day designated by the President’s Proclamation

1.6.3.4. It is understood and agreed between the Government and the contractor that observance of such days by Government personnel shall not otherwise be a reason for an additional POP, or entitlement of compensation except as set forth within the contract.

1.6.3.5. When the Federal, State, Local or other Governmental entity grants excused absence to its employees, assigned contractor personnel may also be dismissed. The contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled, and must be guided by the instructions issued by the Contracting Officer (CO) or CORs.

1.6.3.6. If Government personnel are unavailable due to furlough or any other reason, the contractor must contact the CO or the CORs to receive direction. It is the Government's decision as to whether the contract price/cost will be affected. Generally, the following situations apply:

1.6.3.6.1. Contractor personnel who are able to continue contract performance must continue to work and the contract price shall not be reduced or increased.

1.6.3.6.2. Contractor personnel who are not able to continue contract performance (e.g., support functions) may be asked to cease their work effort. This may result in a reduction to the contract.

1.6.3.7. It is understood and agreed between the Government and the contractor that in the event contractor personnel wish to attend DSS organizational events, such as the annual picnic, holiday party, etc., they must coordinate their work schedules with the CORs and obtain approval of their company's supervisor prior to the event.

The Government is not responsible for reimbursing any expenses to the contractor for contractor personnel attending any DSS organizational event. The exception shall be: when contractor employees are invited to Director (or Leadership) led events (e.g. Town Halls, All-Hands, EEO, etc.) to address the mission and vision of the agency, the contractor employee may attend as part of their normal duties.

1.6.4. Type of Contract: The government will award a Firm-Fixed-Price (FFP) contract.

1.6.5. Security Requirements: All contractor personnel (to include subcontractors) entering government properties shall abide by all security rules and regulations. The security requirements are in accordance with the attached DD

254. The Government shall not sponsor any offeror to obtain the appropriate clearance.

1.6.5.1. Personnel Security: Some of the work will be required to be performed in classified spaces (up to TOP SECRET) and on classified information systems (up to TOP SECRET). Any personnel performing work under this contract in a classified space or on a classified information system must have the appropriate clearance for the space they will be working in and for the system they will be working on reflected in the Joint Personnel Adjudication

System (JPAS) at entrance on duty, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD Form 254.

1.6.5.2. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. The contractor personnel may also be responsible for access control and escorting of un-cleared personnel within the space on an as-needed basis.

1.6.5.3. Key Control. The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CORs.

1.6.5.3.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CORs, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.6.5.3.2. The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The Contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CORs.

1.6.5.4. Lock Combinations: The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall notify the CORs to ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.6.6. DSS Annual Training: All contractor employees, to include subcontractor employees, must complete DSS annual training within the mandated timelines within the Security Training Education and Professionalization Portal

(STEPP).

1.6.6.1. The following training is required for contractor personnel:

1.6.6.1.1. DoD Cyber Awareness Training (CAC Training): All contractor employees, to include subcontractor employees, requiring access to DSS Offices, facilities and controlled access areas shall complete the DoD Cyber Awareness training in accordance with DoD D 8140.01.

1.6.6.1.2. Operations Security (OPSEC) Awareness Training: All contractor personnel are required to take initial Operations Security (OPSEC) Awareness training, in accordance with DoD M 5205.02-M.

1.6.6.1.3. Intelligence Oversight Awareness Training: All Counterintelligence (CI) and non-counterintelligence, contractor personnel - are required to complete Intelligence Oversight training in accordance with DoD 5240.1-R and DSSR 18-9.

1.6.6.1.4. Prevention of Sexual Harassment Training: Highly recommended for all DoD contractor personnel to take Prevention of Sexual Harassment training in accordance with DoD I 6495.02.

1.6.6.1.5. No Fear Act/Whistleblower Protection Training: Contractors working in the Intelligence Community (IC) or who have access to classified information are required to complete No Fear Act/Whistleblower Protection training in accordance with PPD-19 and ICD 120.

1.6.6.1.6. Privacy Act and Personally Identifiable Information Training: DoD contractor personnel are required to take Privacy Act and Personally Identifiable Information training in accordance with DoD D 5400.11, DoD M 5400.11-R, and OMB Cir A-130.

1.6.6.1.7. Unauthorized Disclosure of Classified Information Training: DoD contractor personnel are required to take Unauthorized Disclosure of Classified Information training in accordance with DoD D 5210.50.

1.6.6.1.8. Information Security Training: DoD Contractor personnel are required to take Information Security training in accordance with DoD Manuals 5200.01, volume 3, Enclosure 5 and 5200.01, Volume 4, Enclosure 4.

1.6.6.1.9. Workplace Violence Training: DoD contractor personnel are required to take Workplace Violence training in accordance with DoD I 1438.06.

1.6.6.2. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the Contracting officer. This training shall be completed and reported to the COR within 30 calendar days of contract assignment and annual refresher training for the remaining contract duration.

1.6.7. Personnel Requirements: All personnel assigned to the project shall be required to adhere to the guidelines prescribed under the Freedom of Information Act (FOIA) and the Privacy Act. Records that contain personally identifiable information (PII) and must be handled as sensitive in nature. Non-disclosure agreements will need to be signed by those involved in the project and provided to the Government. All data and copies shall not be retained by any contractor or sub-contractor working on this requirement.

1.6.7.1. Contractor employees whose duties require access to a DoD unclassified computer/network, working with sensitive unclassified information (either at a Government or Contractor facility) or information protected by the Privacy Act of 1974, or physical access to a DoD facility must be a US citizen and possess a eligibility determination prior to installation/network access, or other requirements. The work for this effort is anticipated to be up to the TOP SECRET clearance level.

1.6.7.2. The requirements above, requiring the contractor employee to possess a favorable eligibility determination, will be processed utilizing the Office of Personnel Management (OPM) Electronic Questionnaires for Investigations Processing (e-QIP), which can be accessed http://www.opm.gov/investigations/e-qip-application. Failure to provide the required documentation at least 5 days prior to a new employee’s start date shall result in delaying the individual's start date. The contractor's Security Representative shall be responsible for initiating investigations as required.

1.6.8. Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.9. COR: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10. Key Personnel: The following personnel are considered key personnel by the government: Program Manager (PM), Task Lead(s) (TL), and Quality Assurance Lead(s) – (QAL). The contractor shall provide Program Manager(s) who shall be responsible for the performance of the work. The name of the PM, TL(s) and QAL(s) who shall act for the contractor when the PM is absent, shall be designated in writing to the CO. The PM, TL(s) and QAL(s) shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The TL(s) or QAL(s) shall be available on-site between the hours of 8:00 a.m. and 4:30 p.m., Monday thru Friday, except Federal holidays or when the government is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.10.1. Program Manager(s): Must possess five (5) years of experience in personnel security clearance process and three (3) years of experience directly managing a staff of 40+ personnel. Demonstrate a strong ability to multi-task in areas concerning performance reporting, personnel duty scheduling, personnel recruiting and retention, etc.

Possess ability to communicate effectively, both orally and in writing. A working knowledge of the Defense Information System for Security (DISS), the Joint Personnel Adjudication System (JPAS) and its subsystem Joint Adjudication Management System (JAMS), Mirador Web Application, Defense Clearance and Investigations Index (DCII), and Case Adjudication Tracking System (CATS). A Top Secret clearance is required at start of work to obtain system accounts access.

1.6.10.2. Site Lead(s): Key personnel designated as Site Leads must possess skills to lead multiple projects to be performed under the PWS. A working knowledge of the Defense Information System for Security (DISS), the Joint Personnel Adjudication System (JPAS) and its subsystem Joint Adjudication Management System (JAMS), Mirador Web Application, Defense Clearance and Investigations Index (DCII), Case Adjudication Tracking System (CATS).

A Top Secret clearance is required at start of work to obtain system accounts access.

1.6.10.3. Quality Assurance Lead(s): Key personnel designated as Quality Assurance Lead must possess skills that will serve as support to the Quality Assurance and Training mission. Demonstrate ability to understand and convey various Personnel Security, Continuous Evaluation, and adjudicative processes related to the VROC and DoD CAF mission. Quality Assurance leads will require Top Secret clearances. Adjudication and VROC will both require Quality Assurance leads.

1.6.11. All Non-Key Personnel shall possess a working knowledge of the Defense Information System for Security (DISS), the Joint Personnel Adjudication System (JPAS), Case Adjudication Tracking System (CATS), Electronic Questionnaire for Investigations Processing (e-QIP), Defense Central Index of Investigations (DCII), Defense Employee Interactive Data System (DEIDS), Office of Personnel Management (OPM), Suitability/Security Investigations Index (SII), and Personnel Investigations Processing System (PIPS) personnel security applications/systems.

1.6.11.1. All non-key personnel staffing the VROC Knowledge Center and the DoD CAF Call Center shall be sufficiently skilled and experienced to carry out responsibilities providing accurate responses to customer inquiries without the need to escalate inquiries. Specifically, staff servicing the VROC Knowledge center and DoD CAF Call Center are expected to take ownership in providing credible responses and assistance to inquiries without deferment to functional area or individuals outside of the Call Center.

1.6.11.2. All non-key personnel performing Insider Threat for Industry tasks 5.7.4. will require:

1.6.11.2.1. Extensive knowledge in CI/ HUMINT targeting directed at detecting, deterring, or neutralizing threats to U.S. Government personnel, programs, and technology. .

1.6.11.2.2. Working knowledge of Intelligence Oversight considerations and experience in Intelligence reporting, to include Intelligence Information Reports (IIR) and Investigative correspondence (SCR, LHM) consistent with community standards.

1.6.11.3. All non-key Senior Personnel Security Assistants CAF Call Center tasks 5.4.2 and strategically distributed to support the CAF Case Processing tasks 5.7 require:

1.6.11.3.1. Top Secret Security Clearance and indicated eligibility in JPAS

1.6.11.3.2. Working knowledge of National Security Databases including the JPAS, DISS, CATS, e-QIP, DCII, DPS, OPM, SII, CVS and PIPS personnel security applications/systems.

1.6.12. Nondisclosure Agreements: In performance of this contract, the contractor may have access to controlled unclassified information (CUI) and other sensitive, non-public information. The contractor agrees (a) to use and protect such information from unauthorized disclosure in accordance with DoD Instruction 8582.01, Security of Unclassified DoD Information on Non-DoD Information Systems, June 6, 2012; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government PM before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the Government PM of any unauthorized release of such information. The contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information in the possession of the Government.

1.6.12.1. Non-disclosure agreements provided with each task order’s PWS shall be signed by all contractor employees performing work supporting the Task Order effort and forwarded to the Office of Acquisitions in care of the CO, prior to the commencement of work.

1.6.13. Release of Information: The contractor and its personnel may have access to Personally Identifiable Information (PII), Classified Information, and other controlled unclassified information (CUI) that is not releasable to the public. The contractor or its personnel shall not release any information or documents that they are provided during performance of the contract without the express written permission of the CO through coordination with the

COR.

1.6.14. Contractor Manpower Reporting: The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DSS via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the POP during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019.

Contractors may direct questions to the help desk at http://www.ecmra.mil.

1.6.15. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.16. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The contractor shall notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

http://www.ecmra.mil/ http://www.ecmra.mil/

1.6.17. Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

PART 2

Definitions & Acronyms

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or contractor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

PWS.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, a quote can be rejected if it does not have a firm commitment from the persons that are listed in the quote.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the methodology to be used for surveillance of Contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AT Antiterrorism CAF Consolidated Adjudications Facility CAF CONOPS Consolidated Adjudications Facility Concept of Operations

CAGE Commercial and Government Entity CATS Case Adjudication Tracking System CE Continuous Evaluation CFR Code of Federal Regulations CMR Contract Manpower Reporting CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense DoD CAF Department of Defense Consolidated Adjudications Facility DSS Defense Security Service e-QIP Electronic Questionnaires for Investigations Processing FAR Federal Acquisition Regulation FPCON Force Protection Condition FSO Facility Security Officer FS-240 Consular Report of Birth form FS-240 FTE Full-Time Employee HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IR Incident Reports ISP Investigation Service Provider JCAVS Joint Clearance and Access Verification System JPAS Joint Personnel Adjudication System LAN Local Area Network LPR Lawful Permanent Resident MAVNI Military Accessions Vital to the National Interest NAC National Agency Check NCR National Capital Region NISP National Industrial Security Program OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personnel Management PCL Personnel Security Clearance PIPS Personnel Investigations Processing System PM Program Manager POC Point of Contact PPR Phased Periodic Reinvestigation PRS Performance Requirements Summary PSMO Personnel Security Management Office PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RRU Research, Recertify, and Upgrade RSI Reimbursable Security/Suitability Investigation SBPR SSBI Periodic Reinvestigation SCI Sensitive Compartmented Information

SF-312 Classified Information Nondisclosure Agreement SIPRNET SECRET Internet Protocol Router Network SII…