HS0021-16-R-0001-0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to update the follow ing sections of the RFQ: C.1.6.11.4; C.5.15; J.3. CDRL Data Item 2; K - 52.219-1; L.3;

L.4.1; L.4.2 Table 1; L.4.5; and M.2.3.1. All changes have been highlighted in red font.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 35

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 30-Jun-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HS0021-16-R-0001

X 9B. DATED (SEE ITEM 11)

24-Jun-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

30-Jun-2016

CODE

DEFENSE SECURITY SERVICE

ASHLEY MADDOX

RUSSELL-KNOX BUILDING

27130 TELEGRAPH ROAD

QUANTICO VA 22134

HS0021 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HS0021-16-R-0001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

Defense Security Service Personnel Security Management Office for Industry

Personnel Security Operational Support

PART 1

General Information

1. General: This is a non-personal services contract to provide operational Vendor support to the Personnel Security Management Office for Industry (PSMO-I) with the Defense Security Service (DSS). The Government shall not exercise direct supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Vendor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Vendor shall provide all personnel, supervision, and other items and non-personal services necessary to perform the PSMO-I support as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property, equipment, and services. The Vendor shall perform to the standards of this PWS.

1.2 Background: PSMO-I: On May 3, 2012, the Deputy Secretary of Defense directed complete consolidation of the functions, resources, and assets of seven of the Department's distinct Component Central Adjudication Facilities (CAFs), including DSS' Defense Industrial Security Clearance Office for Industry (DISCO), under the authority, direction and control of the Director for Administration and Management effective October 21, 2012. Due to the DSS responsibility for the administration and implementation of the National Industrial Security Program (NISP) on behalf of the Secretary of Defense and other government agencies, some DSS personnel were exempt from CAF consolidation and remained with the DSS. The specific functions performed by these personnel include personnel security management and statistical analysis/planning for cleared Industry executed by the newly established PSMO-I in October 2012.

Continuous Evaluation and Defense Insider Threat Management and Analysis Center: On September 19, 2014, the Deputy Secretary of Defense approved the Washington Navy Yard Implementation Plan to implement the March 18, 2014 key recommendations following the tragic shooting at the Washington Navy Yard on September 16, 2013.

The Department of Defense (DoD) was directed to: 1) Implement Continuous Evaluation (CE) of personnel with access to DoD facilities or classified information; and 2) Establish the Defense Insider Threat Management and Analysis Center (DITMAC) to assess, recommend intervention or mitigation, oversee case action on threats that insiders may pose to their colleagues and/or DoD missions and resources, and to fulfill certain requirements of the national insider threat policy and minimum standards. Processing information pertaining to cleared Industry from CE and DITMAC will be a new mission for DSS and PSMO-I effective FY15.

1.3 Objectives: This PWS provides continuous Personnel Security Operational Support to review and process personnel security documentation as it relates to the NISP.

1.4 Scope: The Vendor shall be responsible for providing operational support to assist in the personnel clearance oversight and management as prescribed by the DoD Personnel Security Program, Industrial Security Program and National Industrial Security Program Operating Manual (NISPOM) in support of National Security, DoD Readiness and Military Operations.

1.5 Period of Performance: The period of performance (POP) shall be for a five (5) month base period with four (4) one-year option periods.

1.6.1 Quality Control: The Vendor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this PWS. The Vendor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Vendor’s quality control program is the means by which the Vendor assures that contract performance complies with the requirement of the contract. The QCP shall be delivered in electronic format to the Contracting Officer (CO), within ten (10) days after contract award. A comprehensive written QCP shall be submitted to the CO and Contracting Officer Representative (COR) within five (5) working days when changes are made thereafter. The Government will provide approval within ten

(10) days after receipt of QCP. After acceptance of the initial QCP the Vendor shall receive the CO’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the Vendor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Vendor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. On-Site Working Conditions, Holidays and other Closures:

1.6.3.1 DSS facilities are smoking restricted workplaces. Due to the nature of the work, facilities, and requirements, Vendor staff may only smoke outside in designated smoking areas.

1.6.3.2 The government expects the Vendor will establish normal operating hours under this contract between 6:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday in coordination with the government’s COR. The Vendor’s Program Manager (PM) and the COR shall consult and coordinate on any proposed alternate work schedules that may be arranged depending on the operational tempo/needs of the mission.

1.6.3.3 Government personnel observe the following days as holidays and the Government facilities will be closed and unavailable to Vendor personnel on the following days:

New Year’s Day January 1st* Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February Memorial Day Last Monday in May

Independence Day July 4th* Labor Day First Monday in September

Columbus Day Second Monday in October Veterans Day November 11th* Thanksgiving Day Fourth Thursday in November Christmas Day December 25th*

*If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday.

1.6.3.4 In addition to the days designated as holidays, the Government observes the following days:

• Any other day designated by Federal Statute

• Any other day designated by Executive Order

• Presidential Inauguration Day

• Any other day designated by the President’s Proclamation

1.6.3.5 It is understood and agreed between the Government and the Vendor that observance of such days by Government personnel shall not otherwise be a reason for an additional POP, or entitlement of compensation except as set forth within the contract.

1.6.3.6 When the Federal, State, Local or other Governmental entity grants excused absence to its employees, assigned Vendor personnel may also be dismissed. The Vendor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled, and must be guided by the instructions issued by the CO or COR.

1.6.3.7 If Government personnel are unavailable due to furlough or any other reason, the Vendor must contact the CO or the COR to receive direction. It is the Government's decision as to whether the contract price/cost will be affected. Generally, the following situations apply:

(1) Vendor personnel who are able to continue contract performance (either on-site or at a site other than their normal workstation), must continue to work and the contract price shall not be reduced or increased.

(2) Vendor personnel who are not able to continue contract performance (e.g., support functions) may be asked to cease their work effort. This may result in a reduction to the contract.

1.6.3.8 It is understood and agreed between the Government and the Vendor that in the event Vendor personnel wish to attend DSS organizational events, such as the annual picnic, holiday party, etc., they must coordinate their work schedules with the COR and obtain approval of their company's supervisor prior to the event. The Government is not responsible for reimbursing any expenses to the Vendor for Vendor personnel attending any DSS organizational event. The exception shall be: when Vendor employees are invited to Director (or Leadership) led events (e.g.

Town Halls, All-Hands, EEO, etc.) to address the mission and vision of the agency, the Vendor employee may attend as part of their normal duties.

1.6.4 Hours of Operation: The core hours of operation for this requirement in Hanover, MD are between the hours of 6:00am – 6:00pm ET Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Vendor shall have a point of contact available during normal business hours as stated above. When hiring personnel, the Vendor shall keep in mind that the stability and continuity of the workforce are essential when coordinating with Government personnel to accomplish the desired task.

1.6.5 Place of Performance: The majority of work for this effort will be performed at the DSS PSMO-I facility located at 7556 Teague Road, Suite 500 Hanover, MD 21076 with the potential for meetings at the DoD CAF located at 600 10th Street, Ft. Meade, MD 20755.

1.6.6 Type of Contract: The government will award a Firm-Fixed-Price (FFP) contract.

1.6.7 Security Requirements: All Vendor personnel (to include subcontractors) entering government properties shall abide by all security rules and regulations. The Vendor shall carry passes issued by DSS for all vehicles entering the appropriate DSS facility they want to access for both company-owned or employees’ private vehicles.

The Vendor will maintain a current list of all vehicles and individuals issued such passes. The Vendor shall provide a list of these vehicles to include make, model, color and associated license plate information to the COR within five (5) calendar days of contract award and within one (1) calendar day of any changes to the list through contract POP. The security requirements are in accordance with the attached DD 254.

1.6.7.1 Physical Security: The Vendor shall be responsible for safeguarding all government equipment, information and property provided for Vendor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. The Vendor shall establish and implement methods of making sure all keys/key cards issued to the Vendor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Vendor by the Government shall be duplicated. The Vendor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Vendor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.6.7.2.1 In the event keys, other than master keys, are lost or duplicated, the Vendor shall, upon direction of the COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Vendor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Vendor.

1.6.7.2.2 The Vendor shall prohibit the use of Government issued keys/key cards by any persons other than the Vendor’s employees. The Vendor shall prohibit the opening of locked areas by Vendor employees to permit entrance of persons other than Vendor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

1.6.7.3 Lock Combinations: The Vendor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Vendor shall notify the COR to ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Vendor’s QCP.

1.6.8 DoD Cyber Awareness Training: All Vendor employees, to include subcontractor employees, requiring access to DSS Offices, facilities and controlled access areas shall complete the DoD Cyber Awareness Training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Vendor shall submit certificates of completion for each affected Vendor employee and subcontractor employee, to the COR or to the Contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. This training shall be completed and reported to the COR within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance thereafter.

1.6.8.1 Personnel Requirements: All personnel assigned to the project shall be required to adhere to the guidelines prescribed under the Freedom of Information Act (FOIA) and the Privacy Act. Records that contain personally identifiable information (PII) and must be handled as sensitive in nature. Non-disclosure agreements will need to be signed by those involved in the project and provided to the Government. All data and copies shall not be retained by any Vendor or sub-Vendor working on this requirement.

1.6.8.2 A Vendor employee whose duties require access to a DoD unclassified computer/network, working with sensitive unclassified information (either at a Government or Vendor facility) or information protected by the Privacy Act of 1974, or physical access to a DoD facility must be a US citizen and possess a favorable suitability determination prior to installation/network access, or other requirements. The work for this effort is anticipated to be up to the TOP SECRET clearance level.

1.6.8.3 The requirements above, requiring the Vendor employee to possess a favorable suitability determination, will be processed utilizing the Office of Personnel Management (OPM) Electronic Questionnaires for Investigations Processing (e-QIP), which can be accessed http://www.opm.gov/investigations/e-qip-application. Failure to provide the required documentation at least 5 days prior to a new employee’s start date shall result in delaying the individual's start date. The Vendor's Security Representative shall be responsible for initiating investigations as required.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Vendor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Vendor to review the Vendor's performance. At these meetings the CO will apprise the Vendor of how the government views the Vendor's performance and the Vendor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 COR: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Vendor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance; maintain written and oral communications with the Vendor concerning technical aspects of the contract; issue written interpretations of technical requirements; including Government drawings, designs, specifications; monitor Vendor's performance and notifies both the CO and Vendor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Vendor personnel. A letter of designation issued to the COR, a copy of which is sent to the Vendor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the government: Program Manager (PM), Deputy PM, Task Leads, and Quality Assurance Lead. The Vendor shall provide a Program Manager who shall be responsible for the performance of the work. The name of the PM and the Deputy PM, who shall act for the Vendor when the manager is absent, shall be designated in writing to the CO. The PM or Deputy PM shall have full authority to act for the Vendor on all contract matters relating to daily operation of this contract.

The PM or Deputy PM shall be available between the hours of 8:00a.m. to 4:30p.m., Monday thru Friday, except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.11.1 Program Manager: Must possess 10 years of experience in NISP personnel security clearance process and five (5) years of experience directly managing a staff of 20+ personnel. Demonstrate a strong ability to multi-task in areas concerning performance reporting, personnel duty scheduling, personnel recruiting and retention, etc.

Demonstrate the ability to draft (or contribute to) standard operating procedures (SOP) and work instructions (WI) prescribing day-to-day procedures for handling various customer inquiries. Possess ability to communicate effectively, both orally and in writing. A working knowledge of the Joint Personnel Adjudication System (JPAS), Industrial Security Facilities Database (ISFD), Defense Clearance and Investigations Index (DCII), Case Adjudication Tracking System (CATS), and OPM’s e-QIP industrial and personnel security applications/systems as directed. A Top Secret clearance is required at start of work to obtain system accounts access.

1.6.11.2 Deputy Program Manager: Must be able to fill in as PM when the PM is not available. Must possess five

(5) years of experience in NISP personnel security clearance process and two (2) years of experience directly managing a staff of 20+ personnel. Demonstrate a strong ability to multi-task in areas concerning performance reporting, personnel duty scheduling, personnel recruiting and retention, etc. Demonstrate the ability to draft (or contribute to) standard operating procedures (SOP) and work instructions (WI) prescribing day-to-day procedures for handling various customer inquiries. Possess ability to communicate effectively, both orally and in writing. A working knowledge of the Joint Personnel Adjudication System (JPAS), Industrial Security Facilities Database (ISFD), Defense Clearance and Investigations Index (DCII), Case Adjudication Tracking System (CATS), and OPM’s e-QIP industrial and personnel security applications/systems as directed. A Top Secret clearance is required at start of work to obtain system accounts access.

1.6.11.3 Task Leads: Key personnel designated as Task Leads must possess skills to lead multiple projects to be performed under the PWS. Task Leads must possess three (3) or more years of experience in NISP personnel security clearance process. A working knowledge of the Joint Personnel Adjudication System (JPAS), Industrial Security Facilities Database (ISFD), Defense Clearance and Investigations Index (DCII), Case Adjudication Tracking System (CATS), and OPM’s e-QIP industrial and personnel security applications/systems as directed. A Top Secret clearance is required at start of work to obtain system accounts access.

1.6.11.4 Quality Assurance Lead: Key personnel designated as Quality Assurance Lead must possess skills that will serve as support to the Quality Assurance and Training mission. Demonstrate the ability to review productivity metrics, training statistics, and assist in the training of personnel. Quality Assurance Lead must possess three (3) or more years experience in NISP personnel security clearance process with two (2) or more years’ experience in quantitative and qualitative analysis. Three (3) or more years experience in DoD personnel security clearance process may be substituted for three (3) or more years experience in NISP personnel security clearance process.

1.6.11.5 Nondisclosure Agreements: In performance of this contract, the Vendor may have access to controlled unclassified information (CUI) and other sensitive, non-public information. The Vendor agrees (a) to use and protect such information from unauthorized disclosure in accordance with DoD Instruction 8582.01, Security of Unclassified DoD Information on Non-DoD Information Systems, June 6, 2012; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government PM before disclosing/discussing such information with a third party; (d) to return and/or electronically purge, upon Government request, any non-public, sensitive information no longer required for Vendor performance; and (e) to advise the Government PM of any unauthorized release of such information. The Vendor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Government. The Government will require Vendor personnel to sign a non-disclosure statement to protect non-public information in the possession of the Government.

1.6.11.5.1 Non-disclosure agreements provided with each task order’s PWS shall be signed by all Vendor employees performing work supporting the Task Order effort and forwarded to the Office of Acquisitions in care of the CO, prior to the commencement of work.

1.6.11.5.2 Release of Information: The Vendor and its personnel may have access to Personally Identifiable Information (PII), Classified Information, and other controlled unclassified information (CUI) that is not releasable to the public. The Vendor or its personnel shall not release any information or documents that they are provided during performance of the contract without the express written permission of the CO through coordination with the

COR.

1.6.12 Contractor Manpower Reporting: The Vendor shall report ALL Vendor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DSS via a secure data collection site. The Vendor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the POP during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2016. Contractors may direct questions to the help desk at http://www.ecmra.mil.

1.6.13 Identification of Vendor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Vendor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as Vendor products or that Vendor participation is appropriately disclosed.

1.6.14 Organizational Conflict of Interest: Vendor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Vendor shall notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The Vendor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Vendor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.15 Phase In /Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Vendor shall have personnel on board, during the (30) day, phase in/ phase out periods. During the phase in period, the Vendor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.16 Alternate Work Location Contingency: In the event access to the Hanover, MD facility is not available, for example: due to inclement weather, natural disaster, power or network outage, etc., the Government lead will authorize work at an alternate work location.

PART 2

Definitions & Acronyms

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. VENDOR. A supplier or Vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Vendor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Vendor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, a quote can be rejected if it does not have a firm commitment from the persons that are listed in the quote.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Vendor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the methodology to be used for surveillance of Vendor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Vendor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Vendor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Vendor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AT Antiterrorism CAF CONOPS Consolidated Adjudications Facility Concept of Operations

CAGE Commercial and Government Entity CATS Case Adjudication Tracking System CFR Code of Federal Regulations CMR Contract Manpower Reporting CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DoD Department of Defense DoD CAF Department of Defense Consolidated Adjudications Facility DSS Defense Security Service e-QIP Electronic Questionnaires for Investigations Processing FAR Federal Acquisition Regulation FPCON Force Protection Condition FSO Facility Security Officer FTE Full-Time Employee HIPAA Health Insurance Portability and Accountability Act of 1996 JPAS Joint Personnel Adjudication System IA Information Awareness NCR National Capital Region OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personnel Management PCL Personnel Security Clearance PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PSMO-I Personnel Security Management Office for Industry PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

Government Furnished Property, Equipment and Services

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide assistance in setting up production workstations.

3.2 Facilities: The Government will provide the necessary workspace for the Vendor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment. If an alternate workspace is required for telework, the Vendor will be responsible for providing the facilities.

3.3 Utilities: The Government will provide all utilities in the facility will be available for the Vendor’s use in performance of tasks outlined in this PWS. If utilities are furnished, the following is required: The Vendor shall instruct employees in utilities conservation practices. The Vendor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide scanners fax machines, printers, shipping crates, lighting and sound, laptop, monitors and necessary equipment as needed to support day-to-day operations and telework capability.

3.5 Materials: The Government will provide workstations, telephones, computers, policies, standard operating procedures, business rules, and other applicable documents as requested by the Vendor in support of this effort.

PART 4

Vendor Furnished Items and Services

4. VENDOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Vendor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 TOP SECRET Facility Clearance: The Vendor shall possess and maintain a TOP SECRET facility clearance from the DSS. The Vendor’s employees, performing work in support of this contract shall have been granted a TOP SECRET security clearance from a DoD CAF.

PART 5

Specific Tasks

5. Specific Tasks:

5.1. Basic Services: The Vendor shall support duties and processing requests to include OPM Unacceptable Notifications, OPM Discontinue Notifications, OPM Separation/Transfer, OPM Catch‘em in CONUS, DOHA Reapplications, Personal Identification Data Changes, Record and Data Management, Process SF-312s Non- Disclosure Agreements, Processing of Incident Reports, e-QIP Review, Triage Outreach Program, Personnel Clearance (PCL) Oversight Functions and other evolving initiatives as related to Continuous Evaluation and the Defense Insider Threat Management Analysis Center. Vendor support shall perform functions and analysis to facilitate personnel security clearance tasks as described throughout Section 5.

5.2 Unacceptable Notification: Unacceptable notifications are received from the OPM when an investigation request is not complete or does meet the timeline for submission. Once the case becomes Unacceptable, Vendor personnel updates the subject’s eligibility in accordance with Standard Operating Procedures.

5.3 Discontinue Notifications: Vendor personnel will receive Discontinued Notifications from OPM via system notifications and in the mail. The Vendor shall process Discontinue Notices in accordance with Standard Operating Procedures.

5.4 Separation/Transfer Notifications: Vendor personnel receive Separation/Transfer notifications via system notifications from the system(s) of record. The Vendor shall process Separation/Transfer Notifications in accordance with Standard Operating Procedures.

5.5 Catch ‘em in CONUS: Vendor personnel shall process information received from FSO’s regarding a subject’s dates of availability for a CONUS interview with OPM. Once the information is received, the Vendor personnel shall notify OPM’s Catch ‘em In CONUS Team for scheduling of the subject interview.

5.6 Defense Office of Hearing and Appeals (DOHA) Reapplication: Vendor personnel process the e-QIPs as received by government personnel for individuals whose security clearance was Denied or Revoked by DOHA.

Vendor personnel prepare a package consisting of the e-QIP and signature pages to PSMO-I management for further processing. Vendor personnel notify DOHA of the subject’s reapplication and of the subject’s intent to reapply for a security clearance.

5.7 Personal Identification Data Changes: Vendor personnel are responsible for correcting Personal Identification Data (PID) changes upon request from FSO’s or submitting a request for the correction, to the appropriate database owner.

5.8 Record and Data Management: Vendor personnel create and modify records in personnel security databases;

add, delete, and create documents for workflow process and assignment. Vendor personnel receive, distribute and send mail.

5.9 Process Standard Form-312: Vendor personnel shall review all submitted Classified Information Non- Disclosure Agreements (SF-312) for completeness and separate forms as either acceptable or rejected in order to process acceptable SF-312’s into designated database and process rejected messages to FSO via the system(s) of record.

5.10 Incident Reports: Vendor personnel will review, analyze, and distribute all Incident Reports sent to PSMO-I in accordance with DSS/DoD CAF CONOPS. The analysis will consist of ranking reports into three categories: Low, Medium, and High. Vendor personnel will upload the Incident Reports into CATS and determine the severity and risk of the Incident Report. Low Incident Reports will be forwarded to PSMO-I government personnel to close in system(s) of record. Medium Incident Reports will be forwarded by Vendor personnel to the DoD CAF for adjudicative action. High Incident Reports will be forwarded to the PSMO-I Interim Suspension personnel and the DoD CAF for immediate action.

5.11 Electronic Questionnaires for Investigations Processing (e-QIP) Review: Vendor personnel shall review initial investigation submissions for completeness and route to government personnel for final approval and release to

OPM.

5.12 Triage Outreach Program (TOP): Vendor personnel shall perform TOP activities for approximately 5,000 NISP facilities annually. TOP activities include: research of security involvement in the NISP, company website information, JPAS activity and PCLs, federal and state business records, transmit and suspense TOP survey to FSO via automated SharePoint workflow, evaluate and document TOP survey responses against established NISPOM criteria, conduct telephonic follow-up with the FSO to correct security relevant issues and ambiguous TOP survey responses, and transmission of facility security posture to assigned Industrial Security Representative via automated SharePoint workflow.

5.13 Personnel Clearance (PCL) Oversight Functions: Vendor personnel shall perform research on overdue periodic reinvestigation and aging interim clearance population and take authorized actions as directed by PSMO-I.

This research includes but not limited to checking the status of the open and closed investigations, submitting requests for information and expanded focus investigations and enhanced subject interviews. Vendor personnel will assist with additional pending adjudication actions as required.

5.14 Customer Service Requests: Vendor personnel will review, process and respond to customer service requests for issue resolution action. The customer service request may be in the form of an e-mail , phone call, fax, system(s) of record, or other mode of communication.

5.15 DSS Knowledge Center Support: Vendor personnel will answer phone calls from security community and subjects of investigation, focusing on issue resolution. Vendor personnel will utilize system(s) of record of record to provide responses to inquiries involving the personnel security clearance process. Vendor personnel will respond to inquiries on functional questions of e-QIP, perform e-QIP account resets, and respond to any issues involving the initiation/continuation of e-QIP investigation requests. In addition, Vendor personnel will answer questions from security professionals regarding clearance(s). Vendor Task Lead will identify trends to support the update of training, communication and knowledge applications.

5.16 Continuous Evaluation (CE): Vendor personnel will support the DoD CE mission. The records flagged by CE will be reviewed, analyzed, and distributed into Low, Medium, High risk categories. Low, Medium and High Risk Reports will be forwarded to appropriate government office(s) for action and recorded in the system(s) of record.

5.17 Reports: The Vendor shall provide the required reports in accordance with the deliverables schedule located in Technical Exhibit 2.

PART 6

Applicable Publications

6. APPLICABLE PUBLICATIONS

6.1. The Vendor must abide by all applicable regulations, publications, manuals, and local policies and procedures listed to below to include applicable DSS polices.

6.1.1 DoD 5200.2-R, “Personnel Security Program,” January 16, 1987

6.1.2 DoD 5220.22-R, “Industrial Security Regulation,” December 4, 1985

6.1.3 DoD 5220.22-M, “National Industrial Security Program,” February 28, 2006

6.1.4 DoDD 5220.6, “Defense Industrial Personnel Security Clearance Review Program,” January 2, 1992

6.1.5 Director of National Intelligence, Intelligence Community Directive Number 704, “Personnel Security Standards and Procedures Governing Eligibility for Access to Sensitive Compartmented Information and Other Controlled Access Program Information,” October 2, 2008

6.1.6 Deputy Secretary of Defense Memorandum, “Defense Security Service (DSS) Future Options Study Recommendations,” January 15, 2009

6.1.7 Under Secretary of Defense Memorandum, “Authority to Suspend Vendor Personnel Security Clearances,” May 13, 2009

PART 7

Technical Exhibits

7.1 Technical Exhibit 1: Performance Requirements Summary: The Vendor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE STANDARD PERFORMANCE THRESHOLD

METHOD OF

SURVEILLANCE

The Vendor shall process Unacceptable Notifications IAW Section 5.2 of the

PWS.

The Vendor processed data accurately, using proper procedures within five days of receipt

Processed data with a minimum of 95% accuracy.

User Feedback

The Vendor shall process Discontinue Notifications IAW Section 5.3 of the

PWS.

The Vendor processed data accurately, using proper procedures within two days of receipt

Processed data with a minimum of 95% accuracy.

User Feedback

The Vendor shall process Separation/Transfer Notifications IAW Section 5.4 of the PWS.

The Vendor processed data accurately, using proper procedures within five days of receipt

Processed data with a minimum of 95% accuracy.

User Feedback

The Vendor shall process Catch ‘Em In CONUS information IAW Section 5.5 of the PWS.

The Vendor processed data accurately, using proper procedures within two days of receipt

Processed data with a minimum of 95% accuracy.

User Feedback

The Vendor shall process DOHA Reapplications IAW Section 5.6 of the

PWS.

The Vendor processed data accurately, using proper procedures within ten days of receipt

Processed data with a minimum of 95% accuracy.

User Feedback

The Vendor shall correct PID changes IAW Section 5.7 of the PWS

The Vendor processed data accurately, using proper procedures within one day of receipt

Processed corrections with a minimum of 95% accuracy.

User Feedback

The Vendor shall perform records and data management IAW Section 5.8 of the PWS.

The Vendor managed records and data accurately and within the timeframes involved in the other processes and procedures outlined in this document

Managed records with a minimum of 95% accuracy.

User Feedback

The Vendor shall process SF-312s IAW Section 5.9 of the PWS.

The Vendor processed data accurately, using proper procedures within three days of reciept

Processed data with a minimum of 95% accuracy.

User Feedback

The Vendor shall process Incident Reports IAW Section 5.10 of the PWS

The Vendor processed data accurately, using proper procedures within two days of receipt

Processed data with a minimum of 95% accuracy.

User Feedback

The Vendor shall process e-QIPs IAW Section 5.11 of the PWS

The Vendor processed data accurately, using proper procedures within one day of receipt

Processed data with a minimum of 95% accuracy.

User Feedback

The Vendor shall perform Triage Outreach Program (TOP) functions to support IAW 5.12 of the PWS.

The Vendor processed TOP functions accuratel

Performed functions with a minimum of 95% accuracy.

User Feedback

The Vendor shall perform personnel clearance oversight functions IAW Section 5.13 of the PWS.

The Vendor performed clearance oversight functions accurately

Performed functions with a minimum of 95% accuracy.

User Feedback

The Vendor shall handle customer service requests IAW Section 5.14 of the PWS.

The Vendor handled customer service requests accurately and within 1 day of receipt

Handled requests within required timeframe no less than 95% of the time.

User Feedback

The Vendor shall provide DSS Knowledge Center support IAW Section 5.15 of the PWS.

The Vendor provided the required support in a timely manner and in accordance with proper procedures.

Performed support duties in timeframe specified and without error no less than 95% of the time.

User Feedback

The Vendor shall process Continuous Evaluation reports IAW Section 5.16 of the PWS.

The Vendor processed reports accurately, using proper procedures in the necessary timeframe.

Processed data with a minimum of 95% accuracy.

User Feedback

7.2 Technical Exhibit 2: Deliverables Schedule:

DELIVERABLE FREQUENCY # OF COPIES MEDIUM/FORMAT SUBMIT TO

Task Status/Progress Report in accordance with Section 5.16.6 of the PWS

Weekly 1 MS Word, MS Excel

Spreadsheet or compatible format

CO and COR

Trend Analysis in accordance with

Section 5.16.6 of the

PWS

Weekly 1 Word, Excel

Spreadsheet or compatible format

CO and COR

QCP in accordance with PWS 1.6.1

Within ten (10) days after award and within five

(5) calendar days after changes

1 MS Word CO and COR

7.3 Technical Exhibit 3: Estimated Workload Data:

ITEM NAME

ESTIMATED QUANTITY

(YEARLY)

TIME TO COMPLETE ACTION

(MINUTES)

5.2 Unacceptable Notifications 2,500 8

5.3 Discontinue Notifications 3,765 8

5.4 Separation/Transfer Notifications 25,100 3

5.5 Catch ‘Em In CONUS 900 8

5.6 Process DOHA Reapplications 753 10

5.7 Correct PID changes 750 5

5.8 Perform records and data

management

25,000 5

5.9 Process SF 312s 125,000 5

5.10 Process Incident Reports 12,550 8

5.11 Process e-QIP submissions 98,000 6

5.12 Triage Outreach Program 1,200 30

5.13 Perform Personnel Clearance

Oversight

40,000 8

5.14 Customer Service Request 57,000 8

5.15 Provide DSS Knowledge Center

Support

110,000 5

5.16 Process Continuous Evaluation

(CE) reports

225,000 4

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

The following have been modified:

CONTRACT DATA REQS LIST

Contract Data Requirements List:

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

The following have been modified:

52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (OCT 2014)

(a) Definitions. As used in this provision--

Economically disadvantaged women-owned small business (EDWOSB) concern means a small business concern that is at least 51 percent directly and unconditionally owned by, and the management and daily business operations of which are controlled by, one or more women who are citizens of the United States and who are economically disadvantaged in accordance with 13 CFR part 127. It automatically qualifies as a women-owned small business concern eligible under the WOSB Program.

Service-disabled veteran-owned small business concern--

(1) Means a small business concern--

(i) Not less than 51 percent of which is owned by one or more service-disabled veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled veterans; and

(ii) The management and daily business operations of which are controlled by one or more service-disabled veterans or, in the case of a service-disabled veteran with permanent and severe disability, the spouse or permanent caregiver of such veteran.

(2) Service-disabled veteran means a veteran, as defined in 38 U.S.C. 101(2), with a disability that is service-connected, as defined in 38 U.S.C. 101(16).

Small business concern means a concern, including its affiliates, that…