Past Performance Survey-.doc

DEFENSE COMMISSARY AGENCY

Past Performance Survey

HQ Generator Maintenance SURVEY MUST BE RETURNED BY: July 14, 2023 Christina Ellison, christina.ellison@deca.mil Date: ____________________ Company's Name (being surveyed): ___________________________________ Approximate value of contract that you had with surveyed company_______________________

Your company name:____________________________________________________________

Your Name:________________________________ Phone No.___________________________

Type of services you received from surveyed company__________________________________

Please rate each question below on a scale of 1 (lowest) to 5 (highest).

It is very helpful if you also include comments following the score.

1. How would you rate the company's timeliness to complete work? (Do they seem efficient? Do they take a reasonable amount of time, or too long, to complete the work?)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent) Comments:

2. Does the company normally arrive within a reasonable time frame or when you expect them to perform the service? (Do they respond within the time frames of their contract/agreement?)

1(Never) 2(Rarely) 3(Sometimes) 4(Often) 5(Always)

Comments:

3. Are services completed in what you consider a quality manner? (Areas stripped and waxed as agreed to and clean and free of debris)?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:

4. Do they perform cleanings without disrupting store/business operations?

1(Always) 2(Often) 3(Sometimes) 4(Rarely) 5(Never)

Comments:

5. Did you often have to call the company because they need to re-perform all or part of the service or have missed a scheduled service?

1(Always) 2(Often) 3(Sometimes) 4(Rarely) 5(Never)

Comments:

6. How would you rate the company’s invoicing/billing system? Is the company responsive to problems with service? (Are invoices easy to understand, complete and correct? Do you have to make corrections for labor hours? Are the service technicians having someone sign the service tickets and leaving copies?)

Comments:

7. Does the company have a proactive attitude and practice towards business relations: Overall, how would you rate your experience with this company?

Comments:

8. Would you hire them again for similar work?

Definitely Doubtful Maybe

Probably Definitely

Not

Yes

Yes

Thank you very much for helping us by filling out this survey!