Product Description - Requirements.pdf

GCMC-CIS-RES-LIB 27 February 2024

SUBJECT: Product Description for a hosted Library Services Platform

1. Customer Overview.

The Marshall Center Research Library (hereafter "Library") supports the faculty, staff, participants (i.e., students) and alumni in the College of International and Security Studies at the George C. Marshall European Center for Security Studies. Although the Marshall Center Research Library is located in southern Germany, it is a U.S. federal academic library and conforms to the current cataloging standards and the Library of Congress classification system.

a. The Library functions in an online environment as well as a physical library. The Library's current holdings total is approximately 75,000 items, which includes multilingual materials in English (± 65%), Russian (± 25%) and German (± 10%). The use of non-Latin script for Russian materials is utilized. Both Cyrillic script and transliteration are produced, but Cyrillic script is preferred for the main listing.

b. In line with the current trends in libraries the Library has significantly increased its subscriptions to electronic resources over the past decade, and therefore the workflows for print versus online resources requires a robust yet flexible Library Services Platform (LSP) that integrates this new technological change in libraries.

c. The Marshall Center Research Library migrated to PTFS Koha/LibLime/Bibliovation in June

2016. Prior to this date we used the OCLC WorldShare Management Services LSP.

d. The Library Services Platform is critical to library operations. Not only does this system store and maintain our bibliographic records but also serves as our enterprise platform for providing library services such as resource discovery and access, cataloging, circulation, serials control, and to access built-in report queries.

e. The Library seeks a hosted library services platform offered by subscription with the base period beginning 1 May 2024 and with up to four option years.

2. Description of Support, Hosting, and Maintenance provided by PTFS Bibliovation.

Application support –

• Bibliovation module support (including the digital content management module) for the most current production version and one version back;

• two accounts in the Support Center Portal;

• user listserv account membership;

• access to the LibLime Reports Library.

System IT hosting –

• multi-hourly logical data backups;

• nightly full system backups;

• FedRAMP security certification for infrastructure, platform, & software in the hosting facility;

• secure firewalled accreditation boundary;

• daily US Cyber Security Agencies updates;

• all hardware sustainment.

Software maintenance –

• annual production software upgrades;

• point release bug fixes; user manual(s) updates;

• cumulative upgrade release notes.

Primary application support hours are 8:00am – 6:00pm EST, Monday - Sunday, excluding U. S.

federal holidays. System IT hosting support hours are 24/7/365.

3. Required System Features (taken from previous Contract Number LC16CFP001)

• Multi-tenant architecture.

• Cloud-based, hosted system which does not require installing new software on customer equipment.

• Core library operations including circulation, cataloging, acquisitions, serials control, collection analysis and evaluation, and reporting functionality.

• Support for diacritics, non-Roman scripts, and Romanized transliteration.

• Integration for discovery and access for patrons and staff, as well as licensing management and control of Library subscription databases and e-books.

• Integration with an open link resolver and A-Z list.

• Integration/interoperability with the Library's subscription services including OCLC WorldCat, cataloging, resource sharing, and remote authentication.

• Intuitive discovery and delivery interface.

• Streamlined workflows and automated workflow management capabilities.

• Interfaces for mobile devices.

• Support for managing, discovering, delivering, storing, and preserving digital assets.

• Cloud services deployed and maintained in accordance with current DoD security standards, including International Organization for Standardization - ISO 27001 certification (certification confirmed annually via third-party audit), with demonstrated progress on extending the ISO compliance to NIST SP 800-53 and NIST 800-115 certification, and Federal Risk and Authorization Management Program (FedRAMP) compliance.

4. The information provided in this request is accurate and complete to the best of my knowledge and belief. Point of contact for this request is the Library Director, 440-2808.

BEVERLY FORTNER

Supervisory Librarian (Library Director)