PWS_-_manage_engine_070818.docx

Defense Security Cooperation Agency

Statement of Work ManageEngine ServiceDesk Plus Professional Support

July 06, 2018

Requiring Activity: Defense Security Cooperation Agency (DSADC)

1. Introduction: This requirement is for the annual renewal of Manage Engine ServiceDesk Plus Professional Edition (English Version) support for fifty (50) technicians and 1000 nodes.

2. Background: ServiceDesk Plus Professional software provides an automatic means for Help Desk and Asset Management and has been in place for several years. It is required to automate tracking for several critical IT workflow tasking, contract management and software licenses. The software also serves as a productivity improvement tool and provides accurate inventory tracking functionality across Windows.

3. Specific Requirements and Scope of Work:

Period of Performance:

Scope of work includes: This acquisition addresses the annual renewal of maintenance and support for the product below.

1) Manage Engine Service Desk Plus Professional Edition – English Version Annual Subscription for 75 Technicians (1000 nodes) Part # 46128.11S

4. Delivery Information: Written and/or electronic notification from the vendor stating that subject items are available/delivered. Notification should include any serial numbers and/or account numbers assigned to the software packages, thereby allowing the Government to contact the vendor for the contracted technical support, as required. This is a renewal of service and support; however, if any materials are associated with this procurement, please deliver to following address:

Defense Security Cooperation Agency (Mechanicsburg) Attn: Chris Derouaux 5450 Carlisle Pike, Bldg 107 North Mechanicsburg, PA 17055

(717)605-9094

5. Security/Sensitivity: All work associated with this SOW is UNCLASSIFIED.

Sensitivity – No access is required for non-U.S. citizen government and contractor personnel.

6. Government Furnished Equipment (GFE)/Government Furnished Information (GFI) Government Furnished Software (GFS): N/A

7. Task Monitors (TMs)/COR:

Primary Task Monitor & Ship To Address:

Name: Mr. Chris Derouaux Organization: Defense Security Cooperation Agency (Mechanicsburg) Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055 Phone: (717) 605-9094 E-mail: Christopher.derouaux.civ@mail.mil

Primary Contracting Office Rep (COR) & Invoice:

Name: Mr. Michael Spence Organization: Defense Security Cooperation Agency Defense Security Cooperation Agency (DSCA) 201 12th Street, South, Ste 203 Arlington, VA 22202 Phone: (703) 697-9291 Fax: (717) 605-9007 E-mail: michael.r.spence.civ@mail.mil

8. Other Direct Costs: N/A

9. Contract Type: Firm Fixed Price

10. Contracting POC: The POC for any contracting issues is:

Tiffany Tanner , Contract Specialist Defense Security Cooperation Agency (DSCA) 201 12th Street, South, Ste 203 Arlington, VA 22202 Email: tiffany.n.tanner4.civ@mail.mil

11. Document Review: N/A

12. Document Deliverable Criteria: N/A

13. Other Pertinent Information or Special Considerations: N/A

14. Contractor Travel: N/A

15. Section 508 Accessibility standards: The following Section 508 Accessibility Standards (Technical Standards and Functional Performance Criteria) are applicable to this acquisition:

Applicable Section 508 Product Requirements Technical Provisions

1194.21 Software Applications and Operating Systems

Functional Performance Criteria 1194.31- Functional Performance Criteria

Information, Documentation, and Support

1194.41 - Information, Documentation, and Support

The contractor shall complete and submit the Government Product/Service Accessibility Template (GPAT) for this requirement and submit it along with the quote.

16. Invoices – Invoices shall be submitted electronically via Wide Area Workflow (WAWF) to:

Mr. Michael Spence Defense Security Cooperation Agency (Mechanicsburg) 201 12th Ste 203 Arlingotn, VA 22202 Phone: (703) 697-9291 Email: michael.r.spence.civ@mail.mil

17. Requested Delivery: Require support renewal by14 July 2018.

18. Place of Performance: The contractor shall email the software link/access to Christopher.derouaux.civ@mail.mil;

michael.r.spence.civ@mail.mil tiffany.n.tanner4.civ@mail.mil