PWS_Microsoft_True_Ups.pdf

Defense Security Assistance Development Center

Performance Work Statement

Microsoft Software Assurance and True Ups Service & Support

07 September 2018

1. Introduction: This requirement is for the renewal and purchase of Microsoft Software Assurance service and support and True Ups. This revised PWS provides specific identified Microsoft Enterprise agreement for software assurance along with the possible True-Ups necessary for DSADC.

2. Background: To provide support, maintenance and software assurance for licensing, DSADC needs to renew and purchase Microsoft technical support and software. The Microsoft suite of software is critical, from creating documents, spreadsheets and databases to sending e-mail and file sharing, Microsoft products play very important role in DSADC’s everyday business.

3. Product Description/Specifications:

Scope of work includes: Support for the Microsoft software listed below. This acquisition includes yearly software assurance support and maintenance of various Microsoft software identified below as the Enterprise Agreement. Additional True-Ups (to include software assurance to the end of the contract) are identified in the table below the enterprise agreement list. Support includes the ability to contact the company via telephone and online from 5:00 AM through 6:00 PM Eastern Time, Monday through Friday, excluding federal holidays for troubleshooting and repair of software problems. The contractor shall provide a toll free 800 telephone number and access to online support for the support/service.

Below is the required support/maintenance for the year.

Items Required: SEE ATTACHED DOCUMENT WITH LIST

4. Deliverables:

Written and/or electronic notification from the vendor stating that the subject items are available/delivered. Notification shall include any serial numbers or account/invoice numbers assigned to the items, allowing the government to contact the vendor for technical/warranty support as needed.

5. Security/Sensitivity: All work associated with this PWS is UNCLASSIFIED.

Sensitivity – No access is required for non-U.S. citizen government and contractor personnel.

6. Government Furnished Equipment (GFE)/Government Furnished Information (GFI) Government Furnished Software (GFS): N/A

7. Task Monitors (TMs)/COR:

Primary Task Monitor & Ship To Address:

Name: Mr. Trey Brown Organization: Defense Security Assistance Development Center Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055 Phone: (717) 605-9029 Fax: (717) 605-9319

E-mail: trey.h.brown.civ@mail.mil

Primary Contracting Office Rep (COR) & Invoice:

Name: Mr. Michael Spence Organization: Defense Security Assistance Development Center Address: 5450 Carlisle Pike, Bldg 107N, Mechanicsburg, PA 17055 Phone: (717) 605-9078 Fax: (717) 605-9319 E-mail: michael.r.spence.civ@mail.mil

Contracting Office:

Name: Sid Routh, Contract Specialist Organization: Defense Security Cooperation Agency Address: 201 12th St South, Suite 107, Arlington, VA 22202-5408 E-mail: siddhartha.s.routh.civ@mail.mil

8. Other Direct Costs: N/A

9. Contract Type: Firm Fixed Price

10. Contracting POC: The POC for any contracting issues is:

Name: Ali Beshir, Contract Specialist Organization: Defense Security Cooperation Agency Address: 201 12th St South, Suite 107, Arlington, VA 22202-5408 E-mail: ali.m.beshir.civ@mail.mil

11. Document Review: N/A

12. Document Deliverable Criteria: N/A

13. Other Pertinent Information or Special Considerations: N/A

14. Contractor Travel: N/A

15. Section 508 Accessibility standards:

The following Section 508 Accessibility Standards (Technical Standards and Functional Performance Criteria) are applicable to this acquisition:

Technical Provisions

1194.21 - Software Applications and Operating Systems

Functional Performance Criteria 1194.31- Functional Performance Criteria

Information, Documentation, and Support

1194.41 - Information, Documentation, and Support

16. Invoices – Invoices shall be submitted electronically via Wide Area Workflow (WAWF) to:

Mr. Michael Spence Defense Security Assistance Development Center 5450 Carlisle Pike, Bldg 107 North Mechanicsburg, PA 17055 Ph: (717) 605-9078 Fx: (717) 605-9007 michael.r.spence.civ@mail.mil

17. Period of Performance: The Period of Performance for the base year for the Software Assurance support shall be September 30, 2018 through September 29, 2019. The Period of Performance for the option years shall be as follows:

Option Year One: September 30, 2019 through September 29, 2020 Option Year Two: September 30, 2020 through December 30, 2021

18. Place of Performance: The contractor shall provide the support at:

Defense Security Assistance Development Center Attn: Trey Brown or Mr. William Ritcher 5450 Carlisle Pike, Bldg 107 North Mechanicsburg, PA 17055

19. Performance Objectives Summary

Performance Objective

Standard Performance Threshold

Method of Surveillance

PRS #1

Provide support for technical issues and troubleshoot and repair software problems (Para.3 in PWS)

Provide a response within four hours or less of receipt of call or online request for assistance of support

98% on time response Periodic

PRS #2 Provide software updates in a timely manner.

(Para.3 in PWS)

Software updates shall be provided to DSADC within 3 days of release of the update.

98% on time delivery

Periodic

Performance Objective

Standard Performance Threshold

Method of

PRS #3

Provide a Point of Contact (POC) that facilitates problem resolution support and support assistance. (Para.3 in

PWS)

Provide a point of contact for support services to the technical POC that responds to requests for assistance within two hours

95% on time response.

Periodic

20. Deliverables

Deliverable Frequency # of Copies Medium/Format Submit To Maintenance and Support plan (Para. 3 and 4 in

PWS)

Within 15 days of receipt of contract

1 Email COR AND

PRIMARY TASK

MONITOR

Software Updates (Para.3 in PWS) monthly 1 Email COR AND

PRIMARY TASK

MONITOR

Quality Control Plan (Para.3 in

PWS)

Updates when changes are made to MS products

1 Email COR AND

PRIMARY TASK

MONITOR