24-4G5 SOW CCURE_14Aug2024.pdf

STATEMENT OF WORK (SOW)

DMEA 24-4G5

14 August 2024

1.0 SCOPE:

1.1 TITLE: CCure 9000 Software Service Agreement (SSA)

1.2 APPLICABILITY: CCure 9000 ACS is used throughout DMEA for controlling access to the facilities in buildings 1, 2, 640 and 600. The CCure 9000 software in combination with existing ACS hardware (badge readers, control panels, latches, etc.). Renewing the SSA will extend the base One Year Material and Labor Warranty included for two additional years, providing three full years of warranty coverage.

1.3 BACKGROUND: The scope is inclusive of renewing the CCure 9000 software support maintenance, software, and firmware upgrades for a period of 1-year for DMEA ACS. Upgrading the current CCURE 9000 from version 2.50 to 3.0, migrating the current Software House CCURE 9000 server from a physical machine to a virtual machine, upgrading Twenty Five (25) clients to the same version of CCURE installed on the server and upgrading the server in Building 600 to Version 3.0.

1.4 PURPOSE: The objective of this Statement of Work is to upgrade the current CCURE 9000 from version 2.50 to 3.0, migrating the current Software House CCURE 9000 server from a physical machine to a virtual machine, upgrading Twenty Five clients to the same version of CCURE installed on the server and upgrading the server in Building 600 to Version 3.0.

2.0 REFERENCED GOVERNMENT PROVIDED RESOURCES: None

2.1 GOVERNMENT DOCUMENTS: None

3.0 REQUIREMENTS: The contractor shall renew CCure 9000 software support maintenance, software, and firmware upgrades for a period of 1-year for DMEA ACS.

3.1 GENERAL REQUIREMENTS: The contractor shall provide support maintenance, software, and firmware upgrades.

3.2 TASK REQUIREMENTS: The contractor shall provide the following software and services for CCure 9000.At a minimum, software and services includes the following:

3.2.1 The new SSA will will extend the base One Year Material and Labor Warranty included for two additional years, providing three full years of warranty coverage.

3.2.2 Provide telephone support during normal business hours, Monday through Friday, but no later than the next business day.

3.2.3 Contractor shall provide DMEA with direct access to CCure 9000 Integrators for initiation, follow-up and closure of trouble reports for all products covered by the contract.

3.2.4 All firmware and software shall be provided directly from Software House. The use of firmware and software not developed and approved by Software House is not acceptable.

3.2.5 Direct access to certified CCure 9000 Integrators, documents, and firmware/software updates via telephone, internet, and email.

3.2 CCURE MIGRATION TO VIRTUAL SERVER:

3.2.1 The Contractor shall back up the current server.

3.2.2 The Contractor shall install the same version of CCURE 9000 onto a virtual server that is installed on the physical server.

3.2.3 The Contractor shall restore the back up from the physical onto the virtual server.

3.2.4 The Contractor shall change the Host ID of one panel to the IP Address and MAC address of the virtual server and test the communication from the panel to the server.

3.2.5 The Contractor shall verify the communication is working properly.

3.2.6 The Contractor shall upgrade the firmware of all the panels and change all of the downstream panels Host

ID’s to communicate with the virtual server.

3.2.7 The Contractor shall troubleshoot the issue if the communication is failing.

3.2.8 If it is determined that the Contractor cannot get the panels to communicate with the virtual server, the

Contractor shall return the system communications to the physical machine. The Contractor and DMEA must meet and discuss a new plan of action to migrate the server.

3.3 BUILDING 1 AND 2 CCURE UPGRADE:

3.3.1 After the migration has taken place, the Contractor shall schedule Software House Professional Services to come out to the site and perform the CCURE 9000 upgrade.

3.3.2 The Contractor shall ensure that all panels are communicating properly after the upgrade has completed.

3.3.3 The Contractor shall update Twenty-Five client stations and test their communications back to the virtual server.

3.4 BUILDING 600 CCURE UPGRADE:

3.4.1 The Contractor shall back up the current server and take notes of all user accounts, access levels, events, and panels associated with this server.

3.4.2 The Contractor shall delete CCURE from the server.

3.4.3 The Contractor shall install CCURE version 3.0 on the server.

3.4.4 The Contractor shall reprogram the server and the information that was previously installed.

3.4.5 The Contractor shall test the system for proper functionality.

4.0 SUPPORT AND OPERATIONS:

4.2 The SSA will extend the base One Year Material and Labor Warranty included for two additional years, providing three full years of warranty coverage.

4.2.1 Work (i.e. planning, installation, and transition) shall be accomplished during normal DMEA work hours

(M-F, 0630 to 1730).

5.0 PROGRAM SUMMARY: None

6.0 POINTS OF CONTACT:

Contracting Officer’s Representative (COR) Address: 4234 54th Street McClellan, CA 95652-2100 Voice:

E-Mail: