updated 09MAR2021 PWS - AFN360 AoIP App Develpoment and Hosting.docx.pdf

AFN360 AoIP App Development, Hosting, and Support

PERFORMANCE WORK STATEMENT

AFN360 AOIP APP DEVELOPMENT, HOSTING, AND SUPPORT

HQ0516-21-

Contract Number: HQ0516-21-

Task Order Number:

Tracking Number:

Follow-on to Previous Contract and Task Order Number:

1. Contracting Officer Representative (COR).

a. Primary COR.

Name: Thomas R. Arnholt

Organization: DMA-R/ AFN-BC/ Radio

Department of Defense Activity

Address Code (DODAAC):

Address: 23755 Z Street

Riverside, CA 92518

Phone Number: Desk: 951-413-2207

Cell: 951-237-8226

Fax Number:

E-Mail Address: thomas.r.arnholt.civ@mail.mil

2. Contract or Task Order Title. AFN360 AoIP App Development, Hosting, and Support

3. Background. Defense Media Activity (DMA) is responsible for the design, development and management of all public access digital communications platforms for the Department of Defense (DOD).

DMA provides comprehensive internal and external information to the entire Department of Defense through all available media. DMA communicates messages and themes from the Secretary of Defense, Service Secretaries, and other DOD and US government services through the medium of print, the worldwide web, radio, and television in order to support and improve quality of life and morale, situational awareness, force protection, and to sustain readiness. The American Forces Network (AFN) provides U.S. radio and television news, information and entertainment programming to military service members, DOD civilians and their families overseas, and aboard U.S.

Navy ships. The effective implementation of the AFN360 multi-platform digital audio streaming mobile and web app will support the DMA and AFN mission by contributing to the fulfillment of several objectives and initiatives found in the DMA Performance Plan Strategic Goal 3: Enhance our support to Joint Forces and DoD Components. The DMA Contracting Office has purchased services of a similar nature in the past.

4. Objectives: Defense Media Activity, American Forces Network requires the development, and subsequent hosting and technical support, of a modern, multiplatform, Audio Over IP (AoIP) APP to efficiently and effectively engage its core demographics, which include US military and government service members, family members and military retirees living and working outside the continental United States (OCONUS). The app’s primary focus is to provide an engaging, user friendly audio experience comparable with commercial digital audio apps available in the U.S.

5. Scope. The scope of this contract is to provide the Government all necessary services and resources for the development and maintenance of a multiplatform AoIP application. The tasks under this contract include the areas of multiplatform app development, hosting, push notifications, technical support and services, programming updates and maintenance, and access to user metrics, reports and analytics.

5.1. This work shall be performed in accordance and consistent with the objectives of this contract and Performance Work Statement (PWS).

5.2. The period of performance is one year, with four additional option years for hosting and technical support, for a total possible period of performance of five years.

5.3. The Contractor shall work in conjunction with the Government’s schedule to minimize disruptions and delays.

5.4. The Contractor is not responsible for providing content. The government will provide all content for the app either through the form of RSS feeds the app consumes and displays, web views within the app or via text files given to the Contractor for use in native code of the application.

6. Performance Requirements.

6.1 Contractor shall provide a multiplatform AoIP app that meets the following capabilities:

6.1.1 Correlative multiplatform app available on iOS, Android, and

Amazon devices and smart speakers, modern web browsers, smart TVs, and PlayStation and XBOX game consoles.

6.1.1.1 Proposal should provide for a tiered/ phased development and deployment schedule, and include pricing options for each platform.

6.1.2 Shall support on-demand streaming, radio streaming, admin curated playlist streaming.

6.1.3 Shall provide capability for content search, and

recommendations based on user profile and preferences.

6.1.4 Shall support user registration.

6.1.5 Shall provide customized user profiles for sponsor & dependents, and provide for parental controls.

6.1.6 User interface shall provide for “favorites” and “recently played”.

6.1.7 Media player should contain no less than the standard media player controls.

6.1.8 Shall provide mechanism for push notifications.

6.1.9 Shall provide mechanism for targeted image/banner advertising.

6.1.10 Shall provide capability to display rich metadata, and “now playing” information.

6.1.11 Mobile app shall be accessible via hands-free/ voice assist.

6.1.12 Mobile app shall pause for phone call, navigation, or

notification.

6.1.13 Shall provide media CMS for simple display and layout

editing.

6.1.14 Shall provide mechanism to gather, organize and report user metrics and analytics.

6.1.15 Shall provide and/or support geo-blocking, and capabilities to whitelist specific IP addresses and/or ranges.

6.1.16 Shall provide capability for audience interaction services – polls, surveys, etc.

6.1.17 The app shall be section 508 compliant.

6.1.18 Shall meet DISA and DOD Cyber Security requirements for download and use on government devices.

6.1.18.1 Contractor shall ensure services provided are compliant with the

"U.S. Government Approved Protection Profile - Protection Profile for Application Software Version 1.3" - https://www.niap-ccevs.org/Profile/Info.cfm?PPID=429&id=429.

6.1.18.2 Contractor may be required to submit documentation for approval through DISA DoD Application Vetting Environment (DAVE) -https://disa.deps.mil/ext/cop/dod_mobility/DAVE/SitePages/DAV

E_Home.aspx.

6.1.19 The Contractor shall participate in no less than three design reviews, preliminary, intermediate and final, with AFN and associated parties to ensure clear understanding of project requirements, expectations, risks, and timelines.

6.1.19.1 It is expected that status meetings and progress reviews will be conducted regularly and as needed.

6.2 APP Hosting

6.2.1 The Contractor shall provide for the mobile application to run, without compromise, on the two latest versions of the iOS and Android operating systems.

6.2.2 The Contractor shall maintain the mobile application availability on popular marketplaces, to include Apple (iOS) and Google https://www.niap-ccevs.org/Profile/Info.cfm?PPID=429&id=429 https://www.niap-ccevs.org/Profile/Info.cfm?PPID=429&id=429 https://disa.deps.mil/ext/cop/dod_mobility/DAVE/SitePages/DAVE_Home.aspx https://disa.deps.mil/ext/cop/dod_mobility/DAVE/SitePages/DAVE_Home.aspx

(Android).

6.2.3 The app shall be a hybrid of content packaged into the app’s native code as well as content that is piped in from the web using both RSS feeds and web views of externally hosted html pages.

6.2.4 The app shall leverage push notification capabilities to alert end-users of new and/or featured content. DMA will manage these push notifications via the Contractor provided/ developed CMS.

6.2.5 The app shall allow users to easily share the content they consume to various social media platforms including Facebook and Twitter.

6.2.6 The app shall be a responsive high performance mobile

application that delivers screen load times of sub 1 second.

6.2.7 The app will have a contemporary mobile application design that is professional in nature.

6.3 Support

6.3.1 The contractor will have personnel on-call to support the app.

Personnel will be utilized to diagnose and correct any application failures encountered during normal use. Personnel should be available to provide support with-in 2 hours of notification by AFN support personnel of a failure. Contractor’s support personnel are required to remain engaged, and to assist the government until the failure is resolved.

7. Performance Standards.

Performance Standard Acceptable Quality Level

(AQL)

Method of Surveillance

Task 6.1 Project completion within given timeline.

App features and functions

IAW PWS

Periodic Routine inspection of deliverable products and services.

Task 6.2 99.9% uptime Periodic Routine inspection of deliverable products and services.

Task 6.3 99.9% uptime Periodic inspection of deliverable products and services.

8. Incentives. N/A

9. Place of Performance. Contractor’s site

10. Period of Performance. TBD

11. Delivery Schedule. Not to exceed 12 months from date of award.