PWS.doc

Attachment 1

Performance Work Statement

1. INTRODUCTION.

1.1. The George C. Marshall European Center for Security Studies (GCMC) is an international educational institution run by the United States Department of Defense. Its mission is to create a more stable security environment by advancing democratic defense institutions and relationships; promoting active, peaceful engagement; and enhancing enduring partnerships between the nations of America, Europe and Eurasia.

1.2. This contract is for non-personal services. It does not create employment rights with the U.S. Government whether actual, inherent, or implied. By agreeing to perform the services described in these specifications, the Contractor acknowledges that he/she is not, and shall not become, an employee of the U.S. Government. The Contractor further agrees that he/she shall not bring any cause of action in any forum claiming that he/she has become an employee of the U.S. Government.

1.3. This contract is a “non-personal services contract” as defined in FAR 37.101. It is, therefore, understood and agreed that the Contractor and/or the Contractor’s employees or subcontractor:

1.3.1. Shall perform the services specified herein as independent Contractors, not as employees of the government.

1.3.2. Shall manage and administer the work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract.

1.3.3. Shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified; but

1.3.4. Shall, pursuant to the Government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract objectives.

2. OBJECTIVE.

2.1. The objective of this Agreement is to provide safe and reliable transportation services to and from the Munich/Innsbruck airport as well as trips to other various locations as necessary for distinguished customers to participate in various GCMC programs.

3. SCOPE.

3.1. The Contractor shall provide all personnel, supervision, services, vehicles, and equipment necessary to safely transport authorized individuals to and from the designated pick up and drop off sites for authorized activities. Arranged transportation trips can vary widely in numbers of passengers and destinations and can occur at any time throughout the year, day or night.

4. BACKGROUND.

4.1. The mission of the GCMC Transportation Division is to ensure safe and reliable transportation is provided to authorized users of transportation services. The GCMC Transportation Division does not possess a fleet of vehicles suitable for meeting the demands of the Center. As such, the GCMC requires the use of Contractors to fulfill various transportation requirements.

5. DEFINITIONS.

5.1. Accidents – Vehicle-related events in which a Contractor’s vehicle with passenger(s) on board is the cause or focus and results in property damage, however slight, or causes injury however slight, to passenger(s) and/or other person(s).

5.2. Authorized Passengers – Individuals authorized by the Contracting Officer or Contracting Officer’s Representative (COR) to be transported under this Agreement.

5.3. Contracting Officer’s Representative (COR) – An individual designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

5.4. Contractor – A commercial activity that provides transportation services in accordance with the Performance Work Statement (PWS).

5.5. Incidents – Any events that occur on/around the pick up/drop off place or during transportation services that have an adverse effect on either the performance of this Agreement or passengers.

5.6. Installation Access Control Office (IACO) – An office normally at the U.S. Army Garrison, such as U.S. Army Bavarian Military Community - Garmisch (BMC-Garmisch), or designated equivalent office, authorized to register individuals into the Installation Access Control System.

5.7. Installation Access Control System (IACS) – An access verification system for Installation Pass and DoD Identification (ID) cardholders that are registered into a database and assigned installation access privileges. IACS will produce Installation Passes and verify DoD ID card privileges to access controlled installations.

5.8. Performance Work Statement (PWS) – A document that describes a service in terms of output requirements and the required quality level or standard of acceptable performance of those outputs.

5.9. Quality Assurance Surveillance Plan (QASP) – A plan used by the Government to inspect and evaluate Contractor-provided services.

5.10. Quality Control – Those actions taken by the Contractor to control the performance of services so that the requirements of this Agreement are met.

5.11. Authorized Personnel Counts – A report of the number of actual riders on each Blanket Purchase Agreement (BPA) Call.

6. GOVERNMENT‑FURNISHED SUPPORT.

6.1. Transportation Pick-Up/Drop off Schedules. The Contracting Officer’s Representative (COR) will provide the Contractor a copy of a scheduled transportation pick-up/drop off schedule typically 48 hours prior to the actual pick-up or drop off. A new copy will be provided to the Contractor as changes to the schedule occur.

6.2. Installation Passes. The COR will provide the Contractor the forms required to request installation passes and assist in processing requests in accordance with Army Europe Regulation 190-16 and others as may be applicable. The COR will ensure issued Installation Passes are retrieved and returned to the issuing Installation Access Control Office (IACO) when the contractual relationship that served as the justification for the Installation Pass changes or is terminated.

7. GENERAL REQUIREMENTS.

7.1. Contract Manager. The Contractor shall provide a Contract Manager who shall be responsible for the performance of all work ordered under this Agreement. The name and phone numbers of this person, and an alternate who shall act for the Contractor when the primary Contract Manager is absent, shall be designated in writing to the Contracting Officer.

7.1.1. The COR and the Contracting Officer must be able to contact either the primary or alternate Contract Manager 24 hours a day regarding emergencies, severe weather notification, or other urgent matters.

7.1.2. When request by the COR or Contracting Officer, the primary or alternate Contract Manager shall be at the scene of an accident or other emergency within 60 minutes of notification.

7.2. Severe Weather or Hazardous Driving Conditions. When informed by the COR of severe weather or hazardous driving conditions that result in cancellations or delays, the Contract Manager shall advise the COR of any specific conditions that warrant a BPA Call change. The COR must approve any change to the BPA Call.

7.3. Installation Passes. Per GCMC NON-ID Card Holder SOP ECMC-HR190-2 the Contractor shall obtain the necessary installation passes for GCMC transportation to enter U.S. Government installations. The Contractor shall identify personnel requiring installation passes on the Personnel List provided to the COR and shall be responsible for completing all necessary paperwork, to include processing each request through the GCMC transportation office and the Installation Access Control Office (IACO). The Contractor shall control U.S. installation passes issued to Contractor personnel.

7.3.1. Contractor personnel that use Contractor privately owned vehicles to access on a recurring basis USAREUR Area of Responsibility and USAFE (Germany only) installations in support of the GCMC must register the vehicle as part of the installation pass application process. Contractor company vehicles are not considered POVs for the purpose of the AE Regulation 190-16.

7.3.2. Installation Passes shall only be used in performance of duties under this Agreement. The Contractor shall control U.S. installation passes issued to Contractor personnel. An installation pass is not a right of the Contractor but a privilege and shall be treated as such. Installation passes remain the property of the U.S. Government. The Contractor shall return all passes to the COR upon expiration of the pass or this Agreement; when a Contractor employee is no longer employed by the Contractor or no longer requires access; or when requested by the COR.

7.3.3. The Contractor shall ensure that Installation Pass applicants have a residence and work permit before receiving an Installation Pass unless exempted by AE Regulation 190-16. A new Police Good Conduct Certificate is needed if the certificate is more than 12 months old.

7.3.4. Contractor personnel who are denied an Installation Pass shall be removed from performing services under this Agreement immediately upon the Contractor’s receipt of such notification from the Government.

7.3.5. The Contractor shall submit a copy of the following documents with each application for an Installation Pass:

7.3.5.1. Passport or personal ID card, issued by the country of citizenship (for example, German Personalausweis, Belgium Identity Card, Italian carta d’identita).

7.3.5.2. A copy of all required background-check results.

7.3.5.3. Verification that the applicant has a residence permit and a work permit, if required.

7.3.5.4. The applicant is not required to provide a photograph; a digital photo will be taken during the IACS registration process. Refusal to provide a digital photo and digitized fingerprint minutia data will be the basis for not receiving an Installation Pass.

7.3.6. Contractor personnel shall always keep the installation pass and other government-issued documents secure to prevent loss or theft, and never leave them unattended in the vehicle. If an Installation Pass is lost or stolen, the Installation Pass holder shall report it to the local Military Police or Security Forces station and the IACO immediately.

7.3.7. During entry into access-controlled installations, security or appropriate command personnel may require an individual to provide digitized fingerprint minutia data (DFMD) for identification-verification purposes. This verification may routinely occur at access control points to USAREUR Area of Responsibility and USAFE (Germany only) installations or at locations beyond the access control point. Refusal to provide a DFMD may be the basis for immediate surrender of the individual’s Installation Pass or DOD ID card.

7.3.8. Installation Access under different Force Protection Conditions for Contractor Personnel.

7.3.8.1. The Temporary Installation Pass allows access during Force Protection Conditions Alpha and Bravo. A one-level force protection increase (e.g., increase from Bravo to Charlie) may be granted by the IACO if deemed necessary by the COR.

7.3.8.2. There are no installation entry restrictions for Contractor personnel who possess an Installation Pass or an IACS-registered DoD ID Card.

7.3.9. Security/Force Protection Conditions. In the event security threats increase, the Government may require:

7.3.9.1. Inspection of Contractor vehicles and/or parking areas by U.S. military and/or Host Nation security personnel.

7.3.9.2. The Contractor shall perform security inspections as directed by the Government.

7.4. Contractor Manpower Reporting Requirement.

7.4.1. The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this Agreement for the GCMC via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

7.4.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.

8. SPECIFIC REQUIREMENTS.

8.1. Contractor Personnel Requirements/Standards. The Contracting Officer reserves the right to ban any driver for cause. The Contractor shall ensure personnel performing services under this Agreement comply with the following requirements and standards.

8.1.1. Health. All Contractor drivers shall be free of communicable diseases and physical or mental impairment that would affect the ability to perform duties under this Agreement.

8.1.2. Language Ability. The Contract Manager, Alternate, and drivers shall be able to communicate in the Host Nation language (German).

8.1.3. First Aid and Cardiopulmonary Resuscitation (CPR) Training. Drivers and safety attendants shall have current first aid and CPR certifications either by receiving training in Germany Red Cross First Aid (Erste Hilfe) or American Red Cross First Aid equivalent. The certifications shall be no more than three (3) years old and shall be made available for review upon request by the COR.

8.1.4. Personal Appearance. All drivers shall be dressed in a neat and professional manner at all times. Drivers shall also wear shoes with enclosed toes and heels while performing under this Agreement.

8.1.5. Background Check. Drivers and other personnel that may come in contact with student passengers must be cleared by a Host Nation background check. The Contractor shall maintain the most current background checks on file and shall make them available to the COR upon request.

8.1.6. Contractor Employee Conduct. The Contractor shall conduct himself/herself in an efficient and professional manner consistent with GCMC business standards. The Contractor shall interact with the GCMC staff in a courteous, polite, and professional manner. During performance of this Agreement, Contractor employees shall not:

8.1.6.1. Use verbal assault, foul language, personal or racial insults, or threats of personal violence, or comment on the personal appearance of authorized passengers.

8.1.6.2. Engage in any conduct of a sexual nature, verbal or physical, to include reading or display of nudity or pornographic material.

8.1.6.3. Engage in physical contact with authorized passengers, except as required for reasons of safety, first aid or CPR, or show verbal or physical affection toward authorized passengers, or photograph them.

8.1.6.4. Use tobacco products, eat or drink, or report for work under the influence of or impaired by alcohol, drugs, or medications which may affect the ability to perform safely under this Agreement.

8.1.6.4.1. Alcohol/Drug use in the workplace will not be tolerated. Any driver found to be under the influence of, consuming, or using alcohol or drugs while on duty will be subject to administrative action from the Contracting Officer, which may include termination of this Agreement.

8.1.6.5. Sell, give to or accept from authorized passengers any beverage, food or tobacco product, or any gift or item, irrespective of monetary value.

8.1.6.6. Wear clothing with insignia reflecting religious, political or social messages or slogans.

8.1.7. Personnel List. Not less than five (5) calendar days before services begin, the Contractor shall provide the COR a typed list of all personnel to perform services under this Agreement. The Contractor shall provide a dated, revised personnel list to the COR as changes occur. The list may be in whatever format is most suited to the Contractor’s operations, but shall list each person in alphabetical order in the following manner: full name (last name, first name, and middle initial), country of citizenship, and identification document number/passport number.

8.1.8. Driver’s License/Professional Certifications. The Contractor shall certify that all Contractor drivers have the correct licenses and certifications for the type vehicles they are to operate. The Contractor shall maintain and, upon request by the COR, make available for viewing the driver’s licenses and certifications for the type vehicles they are to operate.

8.2. Contractor Operations. The Contractor shall adhere to applicable Host Nation laws, installation regulations, and the safety procedures outlined below:

8.2.1. Vehicle Standards and Requirements. The Contractor shall provide vehicles, which at a minimum meet the standards required by Host Nation laws and regulations. Safety inspections shall be current and related documents shall be available for inspections by the COR. The Government reserves the right to periodically inspect Contractor vehicles, and if any vehicle is determined to be unsafe or unsatisfactory, to prohibit its use under this Agreement until such unsafe or unsatisfactory conditions have been corrected. In such an event, the Contractor shall provide a replacement vehicle at no additional cost to the Government.

8.2.2. Seating and Safety Equipment.

8.2.2.1. Authorized passengers shall not be seated in any folding or collapsible “jump” seats.

8.2.2.2. All vehicles with a rated capacity of sixteen (16) adult passengers or fewer shall be equipped with manufacturer-approved, tested, and properly installed seat belts of applicable type, model and mounting that are in conformance with Host Nation inspection requirements for every passenger seat and are in proper working condition.

8.2.2.3. All passengers’ seat belts shall be used if provided. Wherever passengers’ seat belts are provided on any size vehicle, they must be readily available to passengers. Drivers shall inform passengers that they are required to fasten their seat belts. If a passenger refuses to wear the seat belt on a vehicle where Host Nation law requires the passengers to be secured, the driver shall not proceed and shall notify the Contract Manager, who shall contact the COR for instructions.

8.2.2.4. Retractable seats shall not block an emergency exit (e.g. rear stairwell). The retractable seat must be secured in a position that does not block the emergency exit during the operation of the vehicle.

8.2.3. Other. All vehicles that are used in performance of this Agreement shall:

8.2.3.1. Be clean at the start of the transportation service. Passengers seats, at a minimum, shall be free of dirt, trash, water, etc.; all windows shall be kept clean (inside and outside surfaces); floors shall be swept daily; trash shall be removed daily; vehicle exteriors shall present a clean appearance; and interiors shall be aired out thoroughly to provide a smoke-free environment before transporting passengers.

8.2.3.2. Be maintained at 18-30 degrees Celsius (65-85 degrees Fahrenheit) temperature for the entire passenger compartment, regardless of weather conditions, from the time of pick-up of the first passenger until discharge of the last passenger using heating, ventilation or air-conditioning.

8.2.3.3. Be free of any type of advertisement or taxi sign on the outside of all sedans and mini vans.

8.2.4. Contractor Vehicles on Government Installations.

8.2.4.1. The Contractor shall not park Contractor vehicles on U.S. Government Installations unless approved by the Installation Commander. The Government assumes no liability for damage or loss of parked property under this Agreement.

8.2.4.2. The Contractor shall remove at its own expense non-operational Contractor vehicles from U.S. installation property in accordance with instructions issued by the Installation Commander or within forty-eight (48) hours, whichever occurs first.

8.2.4.3. Routine maintenance, other than safety checks or emergency repairs, shall not be performed on a U.S. Government installation without prior permission from the Installation Commander.

8.2.5. Vehicle Records. The Contractor shall maintain and, upon request by the COR, make available for viewing the following records:

8.2.5.1. Preventive maintenance records.

8.2.5.2. Proof that each vehicle has a valid Host Nation vehicle inspection.

8.2.5.3. Repair records.

8.2.6. Vehicle List. Not less than five (5) calendar days before services begin and as changes occur, the Contractor shall provide the COR a list identifying all regular and replacement vehicles to be used under this Agreement. The Contractor shall provide a dated, revised vehicle list to the COR as changes occur. The list shall contain the following: manufacturer, model and year of manufacturer of each vehicle, rated passenger capacity, vehicle license plate number, and expiration date of Host Nation vehicle inspection. Only COR-approved vehicles shall be used in performing services described in this Agreement. The Contractor shall, at a mutually agreed time, allow the COR to inspect all vehicles on the vehicle list. The Government reserves the right to reject any vehicle that appears to be in an unsound condition.

8.3. Transportation Standards and Procedures.

8.3.1. Drivers shall have a GCMC sign, which will be provided by the COR upon establishment of this Agreement, readily available when picking up authorized passengers.

8.3.2. Drivers shall verify that authorized passengers are boarding their vehicle by checking the COR-provided passenger lists. Drivers shall verify with the COR that other personnel boarding are authorized to do so.

8.3.3. Drivers shall not pick up or drop off passengers at other than their designated stop as listed on the BPA Call, unless approved in advance by the COR.

8.3.4. Drivers shall not place vehicles in motion with passengers standing. Drivers shall not use hazardous actions, such as violent braking or acceleration, to gain the attention of or control over the passengers.

8.3.5. The Contractor shall not move passengers from one vehicle to another during a run, except when providing a replacement vehicle or when instructed to do so by the COR.

8.3.6. Passengers Remaining on Buses. Drivers shall thoroughly inspect the passenger compartment immediately after the last stop specified on the BPA Call to ensure no passengers remain in the vehicle. If any passenger remains on a vehicle at the completion of a service, the driver shall immediately notify the Contract Manager who shall immediately contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as soon as possible.

8.3.7. Seating. Vehicles shall have adequate seating for the number of passengers specified for each BPA call. Overload situations where there are not enough authorized seats for all authorized passengers shall be reported to the COR immediately.

8.3.8. Lost and Found Articles. Following the completion of each BPA Call, the driver shall collect articles left behind and notify the COR by telephone immediately and deliver the items directly to the GCMC transportation office as soon as possible.

8.3.9. Delays.

8.3.9.1. Airport Terminal. The Contractor shall immediately notify the COR for further instructions if authorized passengers have not arrived within 30 minutes after the airport terminal’s flight status has displayed “luggage” status. Waiting time fees may apply after the notification to the COR. All waiting time fees shall be approved by the COR before they are assessed.

8.3.9.2. Other Pick-up Site. The Contractor shall immediately notify the COR for further instructions if authorized passengers have not arrived within 10 minutes after designated pick-up time. Waiting time fees may apply after the notification to the COR. All waiting fees shall be approved by the COR before they are assessed.

8.4. Passenger Misbehavior. The Contractor shall report misbehavior in writing to the COR within 24 hours of the occurrence of the incident. Attachment 1 shall be used to report the incident. All correspondence under this Agreement shall be submitted in English. German forms such as Attachment 2 are provided as a courtesy for information purposes only.

8.4.1. In case of serious misbehavior such as assault, battery, fighting, or any situation that could result in the injury of any passenger or interfere with the safe operation of the vehicle, the driver shall stop the vehicle where legal and safe. The driver shall immediately contact the Contract Manager who shall notify the COR. If warranted, the driver shall call the police for assistance in restoring order.

8.4.2. In less serious cases of misconduct (such as passenger making excessive noise or standing in bus, etc.), the driver shall wait until order is restored before proceeding.

8.5. Accidents or Incidents. The Contractor shall comply with the following procedures in the event of an accident or incident, providing the COR initial telephonic reports and following up with a written Accident or Incident Report.

8.5.1. Reportable Accident. A reportable accident is a vehicle-related event in which a Contractor’s vehicle with authorized passengers on board is the cause or focus and results in property damage. Examples of accidents include but are not limited to:

8.5.1.1. Collision with another vehicle, whether moving or stopped.

8.5.1.2. Hitting a pedestrian, cyclist, or animal.

8.5.1.3. Leaving the roadway and striking any object, and/or overturning.

8.5.1.4. Evasive driving or emergency actions that injure any passenger on board.

8.5.1.5. Equipment malfunction or mechanical breakdown that results in injuries to those on board.

8.5.2. Reportable Incident. Any event that occurs during BPA Call transportation services that has an adverse effect on either the performance of this Agreement or passengers, such as:

8.5.2.1. Any event causing the driver to take evasive action (e.g., swerving, slamming on brakes, etc.) which could cause injury to a passenger or to a pedestrian, or which could cause damage to a vehicle or other property.

8.5.2.2. Security problems (e.g. bus is being followed by suspicious vehicles; strangers approaching authorized passengers at pick up points; strangers questioning the driver or passengers about routes, times or passengers; bomb threat; circumstance that requires the driver to respond to a serious emergency during the bus run; etc.).

8.5.2.3. Passenger misbehavior with severe impact (e.g. weapons, knives, assault or battery, vandalism of the vehicle, etc.).

8.5.2.4. An individual health-related emergency requiring professional medical attention (e.g. epileptic seizure, etc.).

8.5.3. If an accident or incident occurs, the driver shall check each passenger for injuries and provide first aid and/or call for medical assistance within 5 minutes after the accident or incident. The driver shall subsequently notify the Contract Manager within 10 minutes of the accident or incident occurring or as otherwise practicable under the situation. The Contract Manager shall notify the COR within 5 minutes of the driver’s notification. The Contractor shall provide telephonic updates to the COR at least every thirty (30) minutes thereafter until the accident scene is clear and services resume.

8.5.4. Response to a serious emergency during the BPA Call transportation service. In a serious emergency as identified below, the driver, unless he/she is incapacitated, shall immediately contact the Host Nation Emergency Services and subsequently, as practicable under the situation, contact the Contract Manager who shall immediately contact the COR:

8.5.4.1. Hijacking of the vehicle or hostage-taking of passenger(s).

8.5.4.2. Gunfire directed at the vehicle or in its immediate vicinity.

8.5.4.3. Rocks, bottles, or other objects being thrown at the vehicle.

8.5.4.4. Person or persons, or other vehicle(s) surrounding the vehicle or impeding its movement.

8.5.4.5. Attempts to force the vehicle from the road or street.

8.5.4.6. Unauthorized person(s) board the vehicle and refuse to leave.

8.5.4.7. Assault by person(s) causing grievous harm or injury to vehicle passenger(s).

8.5.4.8. Major vehicle accident that seriously injures passenger(s) requiring immediate help from first-responders (police, medical, etc.).

8.5.4.9. Fire aboard the vehicle that causes evacuation of passenger(s).

8.5.5. In addition to the telephonic reporting required above, the Contractor shall submit to the COR a written Accident Report or Incident Report by close of business the next duty day. The written report shall include at a minimum:

8.5.5.1. The Agreement and Call number and the date and time of the accident or incident.

8.5.5.2. The location of the accident or incident.

8.5.5.3. The name of driver involved in the accident or incident.

8.5.5.4. The make, model, manufacturer year, and size of contractor vehicles involved in the accident.

8.5.5.5. The names of personnel and passengers involved in the accident or incident, plus the names of all passengers on board the vehicle when the accident/incident occurred.

8.5.5.6. The names of all personnel and passengers injured and type of injury, if known, involved in the accident or incident.

8.5.5.7. A chronological narrative of the events leading up to the accident or incident.

8.5.5.5.8. Whether police were on the scene and any citations or finding made by the police concerning the accident.

8.5.5.5.9. Any recommendations or comments by the Contractor concerning the accident or incident.

8.5.6. The Government may also require follow-up reports on an as needed basis.

9. QUALITY CONTROL.

9.1. The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS and meet the performance thresholds specified. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which the Contractor is assured that the work complies with the requirements of the Agreement.

9.2. At a minimum, the Contractor shall develop quality control procedures that address the areas identified in the Performance Requirements Summary.

10. QUALITY ASSURANCE.

10.1. The Government will monitor the Contractor's performance under this Agreement using the surveillance methods identified in the Quality Assurance Surveillance Plan. The Contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance consistent with the Inspection/Acceptance clause in the contract. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non-acceptance of the services by the Government. Failure to meet the standards of this PWS may result in a deduction of price at least equal to the value of the unperformed or poorly performed services. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The Contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. Failure to provide services in accordance with this contract could also result in termination of the contract for cause and/or adversely impact the Contractor’s ability to be selected for future contracts as documented in the Contractor Performance Assessment Report System (CPARS).

10.2. Performance Requirements Summary. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance level of each featured end product briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

All drivers shall be free of communicable diseases and physical or mental impairment at all times.

All drivers and safety attendants shall have current first aid and CPR certifications at all times.

No more than 1 validated complaint per fiscal year that a driver failed to be dressed in a proper, neat and professional manner.

All drivers and other Contractor personnel who may come into contact with Government passengers shall posses a positive Host Nation background check.

The Contractor shall conduct himself/herself in a professional and safe manner at all times as specified in section 8.1.6. of the PWS.

The Contractor shall ensure all drivers have the correct licenses and certifications at all times for the types of vehicles they are to operate.

Random COR Surveillance and Customer Feedback

The Contractor shall ensure adequate seating for all passengers transported under this Agreement at all times.

The Contractor shall not use folding or collapsible jump seats at any time under this Agreement.

The Contractor shall ensure the presence and good working condition of seatbelts at all times and in accordance with paragraph 8.2.2.2. of this Agreement.

No more than two validated complaints per fiscal year that the Contractor failed to ensure all vehicles used under the Agreement are clean, comfortable, and free from advertisements as required in section 8.2.3. of this Agreement.

Random COR Surveillance and

All drivers shall use the Government furnished sign when picking up passengers.

All drivers shall use the Government furnished passenger list to verify each passenger is authorized to receive transportation services. Failure to meet this standard at all times may result in nonpayment for additional passengers.

The Contractor shall pick-up and drop-off passengers at the designated site, unless otherwise approved in advance by the Government.

All drivers shall ensure the safe operation of vehicles at all times as specified in paragraph 8.3.4. of this Agreement.

The Contractor shall not move passengers from one vehicle to another during a run, except as provided under paragraph 8.3.5. of this Agreement.

The Contractor shall immediately notify the Government of any delays in accordance with section 8.3.9. of this Agreement. Failure to meet this standard at all times may result in the nonpayment for delays.

Random COR Surveillance and

All accidents and incidents are reported in a timely manner in accordance with sections 8.5. of this Agreement.

All deliverables required under this Agreement are in an appropriate format for the intended purpose, technically correct, and in accordance with sound business practices.

All administrative records are current and complete and readily available for Government inspection at all times.

Random COR Surveillance and

11. DELIVERABLES.

11.1. Accident or Incident Reports. The Contractor shall submit a written Accident Report or Incident Report to the COR by close of business the next duty day. The minimum written report contents are in paragraph 8.5.5.

11.2. Personnel List. Not less than five (5) calendar days before services begin and as changes occur, the Contractor shall provide the COR a typed list of all personnel to perform services under this Agreement. The minimum reporting requirements are in paragraph 8.1.7.

11.3. Vehicle List. Not less than five (5) calendar days before services begin and as changes occur, the Contractor shall provide the COR a list identifying all regular and replacement vehicles to be used under this Agreement. The minimum reporting requirements are in paragraph 8.2.6.

11.4. Authorized Personnel Ridership Count Reports. The Contractor shall provide counts of actual ridership upon request to ensure accuracy regarding the number of authorized personnel transported. Authorized personnel counts may be required up to three times each Fiscal Year (FY). The Contractor shall submit written Authorized Count Reports to the COR on computer generated forms provided by the COR.

11.5. Passenger Misbehavior Reports. As required under paragraph 8.5., the Contractor shall report passenger misbehavior within 24 hours in writing to the COR, using the Passenger Misbehavior Report provided at Attachment 1 to this Agreement.

Attachment 1 Authorized Passenger Misbehavior Report to GCMC Transportation Office

Please print clearly.

Passenger Name:__________________________________________________________

Date of Misbehavior:_________________________________ Time:________________

Reported by:_____________________________________________________________

Contractor:_________________________ Vehicle License Number:________________

Place an X by the types(s) of misbehavior that occurred:

· Failing to comply with the driver’s instructions.

· Being disrespectful towards the bus driver or another passenger.

· Standing while the bus is moving or not sitting properly.

· Pushing or Tripping.

· Fighting or Injuring another person.

· Tampering with Bus Controls.

· Unauthorized operation of an Emergency Door.

· Throwing objects at, within or out of the bus.

· Littering.

· Spitting.

· Making excessive noise.

· Insulting or Harassing or Threatening others.

· Interfering with the bus driver or another adult.

· Profanity or Obscenity – Language or Gestures.

· Lewd or Indecent Acts.

· Vandalism or other Damage (marking, cutting or mutilating property).

· Causing an Accident.

· Making a Bomb Threat.

Detailed Description of Incident:_____________________________________________

PRINTED NAME and Signature of Person Reporting

Date

Attachment 2 Bericht ueber Fehlverhalten eines Passagiers

And das GCMC Transportation Buero

Bitte schreiben Sie klar und deutlich.

Name des Passagiers:______________________________________________________

Datum des Vorfalls:_________________________________ Zeit:__________________

Meldung gemacht von:_____________________________________________________

Firma:___________________________ Kennzeichen des Fahrzeugs:________________

Markieren Sie das Fehlverhaltens mit X:

· Nicht befolgen der Anweisungen des Busfahrers.

· Respektloses Verhalten gegenueber dem Busfahrer oder anderen Passagieren.

· Stehen waehrend der Fahrt oder nicht richtiges Sitzen.

· Schubsen oder Fuss stellen.

· Kaempfen oder einen anderen verletzen.

· Am Armaturenbrett herumspielen.

· Das unerlaubte Oeffnen der Notausgangstuer.

· Das Werfen von Objekten gegen den Bus, im Bus oder aus dem Bus heraus.

· Abfall hinterlassen.

· Spucken.

· Uebermasessiger Laerm.

· Beleidigen oder Belaestigen anderer Passagiere.

· Behinderung des Busfahrers.

· Fluchen oder Unanstaendigkeit – Ausdrucksweise or Gestures.

· Unzuechtige oder unanstaendige Taten.

· Vandalismus oder andere Schaeden (verunstalten, zerschneiden oder verstuemmeln von Gegenstaenden.)

· Verursachung eines Unfalls.

· Bombendrohung aussprechen.

Beschreiben Sie was passiert ist:_____________________________________________

Unterschrift des Fahrers

Datum