Source_Sought_for_CCPO_Support_Services_04092019.docx

DEPARTMENT OF DEFENSE

WASHINGTON HEADQUARTERS SERVICES

ACQUISITION DIRECTORATE

Sources Sought Notice/Request for Information General Information Document Type: Sources Sought Notice/Request for Information Title: The Cloud Computing Program Office (CCPO) Support Services Request for Information Post Date: 4/9/2019 Request for Information Response Date: 5:00 pm, EDT, 4/23/2019 NAICS Code: 541611, Administrative Management and General Management Consulting Services Product Service Code: R499, Support-Professional: Other Request for Information Notice:

To facilitate market research, the Government is looking to identify qualified sources under the North American Industry Classification System (NAICS) 541611, Administrative Management and General Management Consulting Services from “all” vendors are requested. This Notice seeks industry comments to assist the Government. If you have any comments or find any ambiguities, please advise the Government to develop the proper acquisition strategy.

Responses from “all” sources is requested. Other than Small Businesses, Small Businesses, 8(a) small businesses, HubZone small businesses, Service-Disabled Veteran-Owned Small Businesses, Woman-Owned Small Businesses and Economically disadvantaged Women-owned Small Businesses are encouraged to respond.

This notice is for market research purposes only and is not a Request for Quote (RFQ), nor does it restrict the Government as to the final acquisition strategy. The Government will not reimburse respondents for any costs incurred in preparation of a response to this notice.

Contracting Office Address

Washington Headquarters Services, Acquisition Directorate, 4800 Mark Center Drive, Suite 09F09, Alexandria, VA 22350-3400

Background

To maintain our military advantage, DoD requires an extensible and secure cloud environment that spans the homeland to the global tactical edge, as well as the ability to rapidly access computing and storage capacity to address warfighting challenges at the speed of relevance. These foundational infrastructure and platform technologies are needed for DoD to capitalize on modern software, keep pace with commercial innovation, and make use of artificial intelligence and machine learning capabilities at scale. The Joint Enterprise Defense Infrastructure (JEDI) Cloud is the acquisition of commercial infrastructure as a service (IaaS) and platform as a service (PaaS) offerings to support DoD business and mission operations. JEDI Cloud is an important first step to acquiring a general purpose cloud capable of delivering infrastructure and platform services for the majority of the Department’s mission. JEDI Cloud will also serve as a pathfinder for DoD to understand how to deploy enterprise cloud at scale while effectively accounting for security, governance, and modern architectures.

The Cloud Computing Program Office (CCPO) has been stood up under the Department of Defense (DoD) Chief Information Office (CIO) to act as the centralized program office for delivery of the JEDI Cloud capability. The CCPO will be responsible for overarching operations of the JEDI program to include: Business Operations and Leadership Support, Engineering and Security, Strategic Communications, User Engagement, and Program Execution.

Objectives

To accomplish the operations of the JEDI contract, the CCPO requires highly skilled services to support program operations and delivery of a modern enterprise cloud services solution, to include end user engagement and supporting migration of early adopter applications. The vendor shall support the execution of business operations and leadership support, engineering and security support, office automation and desktop support, risk management framework activities for assessment and authorization, strategic communication support, program execution support, budget and financial management.

Security Requirements:

All submissions *must include verifiable* information about its firm’s ability to comply with the security requirements for this effort. Firms must have a Top Secret Facility Clearance at the time of proposal submission.

Potential Proposed Personnel: At least two key personnel must hold a Top Secret/Sensitive Compartmented Information (SCI) clearance at the time of award.

Due to the nature of the work, all contractors will be required to have a Top Secret/ Sensitive Compartmented Information (SCI) and have to maintain a Top Secret/SCI clearance during the performance of work. The Government anticipates access to classified data/information up to and including TS/SCI. The TS/SCI work associated with this contract may be performed within Government Sensitive Compartmented Information Facilities. If required to be performed at the vendor’s facilities, the contractor will be required to have an accredited Government Sensitive Compartmented Information Facilities (SCIFs). Please describe personnel security policies and procedures used to propose personnel with current Secret and Top Secret security clearances with Sensitive Compartmented Information eligibility. In addition, please describe the extent to which those procedures will ensure rapid replacement of individuals, should the need arise.

Submission Requirements:

Interested firms should submit their response to include a capabilities statement covering experience, staffing and technical capabilities. The capabilities’ statement should address the Task areas identified below and for each Task Area demonstrate how the firm’s recent past performance (last 3 years) is relevant to the enterprise focus areas listed including the dollar value, period of performance, size and scope of the firm’s prior contracts. Firms need to include their business address, point of contact, CAGE code, DUNS number and small business status.

The following information is also requested and should be included with your capability information: Please indicate whether your firm will submit a quotation if a Request for Quote (RFQ) is issued and whether your firm’s interest is for prime contracting or as a subcontractor.

Do not include proprietary, classified, confidential, or sensitive information in your response to this Request for Information Notice. The Government reserves the right to use any information provided by respondents for any purpose deemed necessary and legally appropriate, including using technical information provided by respondents in any resultant solicitation. Responses to this Notice will not be returned.

Task Areas:

1. Business Operations and Leadership Support A. Business Operations: The Contractor shall provide business operations support for CCPO. Tasks may include:

1. Serve as the administrative point of contact and as such receive and coordinate all tasks.

2. Coordinate daily calendars and ensure operations are accomplished in a timely, professional manner.

3. Assist leadership in coordinating tasks and information across the discrete workstreams to ensure each workstream remains informed and aligned to the overall strategic vision and schedule.

4. Coordinate joint efforts with other groups and offices and maintain accountability of all assigned tasks.

5. Arrange for meetings, conferences, and video-teleconferencing, to include taking minutes and maintaining invitations attendee contact rosters. Support may include drafting meeting agendas and setup and operation of audiovisual equipment.

6. Coordinate special events, meetings, conferences, and work groups.

7. Provide correspondence staffing support and oversight for all required correspondence actions (e.g., formal letters, memoranda, read-ahead briefing/meeting packages, activity reports, and senior leadership reports).

8. Perform technical writing/editing, editorial consultation, proofreading, or overall documentation review. Ensure documents are prepared in the appropriate format and are free from grammatical errors. Tracks all suspenses to ensure timeliness.

9. Prepare and assist in the development of briefings and multimedia presentations.

10. Prepare, maintain, and update informational packages.

11. Organize, curate, and maintain the electronic document repository as directed.

12. Provide requested data activities from external sources once approved, and accept, disseminate and track tasks for future meetings.

B. Leadership Support: The Contractor shall provide business operations support for the CCPO Front Office (FO), which consists of the Program Manager, Deputy Program Manager, and Technical Director. Given the sensitive nature of the information that Contractor personnel will be exposed to in executing these duties, discretion and confidentiality are paramount consistent with all applicable laws and regulations. In addition to the duties listed in A, tasks may include:

1. Orchestrate schedules and tasks across the CCPO FO consistent with leadership priorities.

2. Maintain detailed awareness of the status of major program office assignments and facilitate alignment of those different work streams with leadership’s priorities.

3. Support planning and execution of strategic team sessions and offsites.

4. Recommend and maintain approved modern tools that improve efficient management of the program office.

5. Facilitate CCPO Front Office communication with peer organizations, senior leadership, and the program office in coordination with the CCPO strategic communications group.

2. Engineering Support A. Infrastructure Engineering: The Contractor shall provide infrastructure engineering support for CCPO activities in support of the execution of the JEDI contract. Tasks may include:

1. Provide technical subject matter expertise on infrastructure engineering with an emphasis on modern, cloud infrastructure, hybrid cloud models, and platform services.

2. Support development of technical requirements for JEDI network infrastructure to include design and deployment of secure communication to/from existing enclaves.

3. Assist in the review and analysis of market research materials, document that analysis, and make recommendations on how that analysis should inform technical inputs into all documentation.

4. Review, draft, and update the technical portions of the acquisition documents, and provide technical services to support the preparation of business cases, analysis of alternatives, program office estimates, cost analysis requirements documentation, and cost estimating.

5. Draft, edit, and consolidate briefings and other informational documents with an emphasis on accuracy, quality, and timeliness. Present technical information in a concise manner that can be understood by non-engineers and gives decision-makers the context and key points necessary to make necessary decisions.

6. Prepare white papers and informational memoranda on technical areas of interest, such as tactical edge architecture, service integration, etc. Present research findings in a concise manner that can be understood by non-engineers and gives decision-makers the context and key points necessary to make necessary decisions.

7. Support analysis and preparatory activities for migrations including the documentation of those activities.

8. Support execution of migrations in and out of JEDI Cloud.

B. Software Engineering: The Contractor shall provide software engineering in support of the execution of the JEDI contract. Tasks may include:

1. Provide technical subject matter expertise on software engineering with an emphasis on modern, cloud services and application portability.

2. Support development of technical requirements as required.

3. Assist in the review and analysis of market research materials, document that analysis, and make recommendations on how that analysis should inform technical inputs into all documentation.

4. Review, draft, and update the technical portions of the acquisition and contracting documents, and provide technical services to support the preparation of business cases, analysis of alternatives, program office estimates, cost analysis requirements documentation, and cost estimating.

5. Draft, edit, and consolidate briefings and other informational documents with an emphasis on accuracy, quality, and timeliness. Present technical information in a concise manner that can be understood by non-engineers and gives decision-makers the context and key points necessary to make necessary decisions.

6. Prepare white papers and informational memoranda on technical areas of interest, such as application architecture, modern software practices and tools, etc. Present research findings in a concise manner that can be understood by non-engineers and gives decision-makers the context and key points necessary to make necessary decisions.

7. Support analysis and preparatory activities for migrations including the documentation of those activities.

8. Support execution of migrations in and out of JEDI Cloud.

3. Security Engineering and Risk Management Framework:

A. Security Engineering: The Contractor shall provide security engineering support for CCPO. Tasks may include:

1. Provide expert level security engineering services to all technical aspects of the JEDI program using a combination of DoD Policy and Industry best practice. Tasks may include:

a. Support security engineering efforts related to IaaS and PaaS offerings provided from the JEDI contract.

b. Support security engineering effort for networking equipment needed to connect existing Department of Defense networks to the cloud service provider at all classification levels.

c. Support design and review for high assurance/high security one-way file transfer solutions.

d. Respond, investigate, and remediate any breach or potential security issues reported by the cloud service provider.

e. Monitor logs from CCPO managed hardware and software along with cloud service provider data to identify and remediate potential breaches or misconfigurations.

f. Risk Management Framework Activities for Assessment and Authorization: The Contractor shall provide risk management framework support for assessment and authorization support for CCPO. Tasks may include:

g. Provide Information Security support for all CCPO Risk Management Framework requirements following NIST SP 800.53 standards.

h. Support the evaluation of security controls against the IaaS and PaaS offerings provided on the JEDI Contract.

i. Support the creation and management of a new security risk management process to authorize a marketplace process and monitor the output of the process for accuracy.

j. Create needed documentation to support the Authorization process, to include documentation outlining the control objectives, how they are met, and how they are monitored.

k. Review and update all Risk Management documentation to ensure all documentation matches our current operating posture.

4. Office Automation, Desktop, and Tier 3 Support A. Office Automation and Desktop Support: The Contractor shall provide office automation and desktop support for CCPO. Tasks may include:

1. Develop and maintain a website, including the content.

2. Provide desktop support for both Windows and Macintosh desktop systems at an administrator level. Contractor must be able to deploy new systems for employees, maintain existing desktop systems to include application and operating systems upgrades, and track and ensure patching compliance for all systems and applications.

3. Provide Application deployment and support for standard applications such as Microsoft Office suite, Project Management tools, and other mission specific applications.

4. Create and manage E-Mail and shared drive accounts in systems such as Microsoft Office 365 and Google G-Suite.

5. Call Back Support For Tier Three Support Issues: The Contractor shall provide call back support for Tier Three issues CCPO.

B. Public Affairs and Communications Support

1. The Contractor shall provide strategic communications support for CCPO. Tasks may include:

2. Formulate branding, and messaging plans and products for the program office with an emphasis on accuracy, timeliness, and concisely conveying information with the intended audience in mind. Develop templates, samples, and public relations materials consistent with the approved program office brand. Ensure plans and products have approved messaging for internal and external audiences.

3. Update these branding a messaging plans and products with approved messaging for internal and external audiences.

4. Develop clear and concise, talking points for CCPO leaders to brief at internal and external events.

5. Facilitate engagements events and working groups with both internal and external audiences. This may include organizations across DoD, other Federal agencies, Congress, White House, and the media.

6. Provide recommended draft responses to media inquiries, media interviews and articles for public media with compelling and clear messaging that is appropriate for the targeted venue. This will require work with DoD public affairs staff and coordination with senior leadership.

7. Prepare documentation for meetings with a responses to inquiries from organizations across DoD, other Federal agencies, Congress, White House, and the media.

8. Create a compilation of relevant media articles and conferences/events for situational awareness.

9. Draft recommended responses to internal and external inquiries.

10. Create a historical archive of all internal and external messaging and ensure consistency in messaging across the board.

11. Create communications materials to include: briefings, multimedia materials, fact sheets, brochures, and others for internal and external outreach.

12. Facilitate review of any public affairs and communications documentation, organize and adjudicate feedback, and make updates to documentation as approved by the Government.

13. Ensure CCPO website, including the content, is consistent with branding products and overall messaging.

14. Review all documentation (not just limited to strategic communications documents) for consistency and clarity. Perform technical writing/editing, editorial consultation, proofreading, or overall documentation review. Ensure documents are prepared in the appropriate format and are free from grammatical errors.

15. Facilitate focus groups of end users in coordination with User Engagement to assess the quality of services and identify methods of improvement.

5. User Engagement Support A. Outreach Events: The contractor shall plan, organize, and facilitate events for senior level DoD executives. The contractor shall ensure all details and preparation for the events are accomplished. This activity requires experience working with front office and senior level personnel.

B. Customer Engagement: The Contractor shall provide customer engagement support for CCPO. Tasks may include:

1. Assist in developing short and long term change management goals. Prepare and update a Change Management Plan for enterprise cloud adoption.

2. Develop template to assist with cost estimation for consumer consumption of cloud services.

3. Assist customers with engineering assessments

4. Develop system assessment documentation/templates and assist customers in populating said templates.

5. Assist with Use Case development

6. Assist with JEDI suitability assessments

7. Assist in identifying and producing customer engagement metrics for leadership

8. Develop project management documentation

9. Assist with roadmap creation, development and ongoing maintenance

10. Assist with playbook creation, development and ongoing maintenance

11. Assist with customer outreach materials creation, development and ongoing maintenance

12. Assist with schedule creation, development and ongoing maintenance

6. Program Execution Support A. Cloud Support Provider Management: The Contractor shall provide Cloud Service Provider (CSP) management support for the JEDI Contract. Tasks may include:

1. Assist the Government in the review and analysis of vendor provided deliverables with an emphasis on accuracy, quality, and timeliness.

2. Assist the Government in the review and analysis of vendor performance to include performance metrics outlined in the Government Quality Assurance Surveillance Plan and CSP Quality Control Plan with an emphasis on accuracy, quality, and timeliness.

3. Assist the Government in developing and compiling CSP metrics for reporting to JEDI customers, Department and Service leadership, congress and other audiences as requested.

4. Draft, review, update, and coordinate metric reports, briefings, any acquisition documentation, to include, but not limited to, the Quality Assurance Surveillance Plan, JEDI Ordering Guide, Risk Management Plan, Project Management Plan, and other JEDI related documentation as directed by the Government.

5. Track and organize any feedback received on both Government provide and CSP provides documents, facilitate adjudication of that feedback, and update documents accordingly upon Government approval.

6. Draft, edit and consolidate briefings and other informational documents with an emphasis on accuracy, quality, and timeliness.

7. Prepare white papers and informational memoranda on areas of interest, incentivizing Contractor performance, leveraging commercial catalogues, etc. Present research findings in a well-considered manner that gives decision-makers the context and key points necessary to make necessary decisions.

8. Analyze DoD acquisition regulations and policies and make recommendations on how to apply those regulations and policies to the JEDI effort. Continually assess JEDI documentation for compliance with those regulations and policies, including new statutory, regulatory, and policy requirements.

9. Attend meetings as required and prepare meeting summary reports.

B. Budget Planning and Preparation Support. The Contractor shall provide budget preparation activities. Tasks may include:

1. Prepare, review and verify all artifacts associated with the phases of the Planning, Programming, Budgeting and Execution (PPBE) process to include the Program Objective Memorandum (POM)/ Budget Estimate Submission (BES) inputs, Budget Exhibits (BE), and supporting POM/ Budget submissions.

2. Generate budget artifacts to include but not limited to preparing, reviewing, and verifying Congressional Briefings, White Papers, Issue Papers, Reclamas, Exhibit 300 Reports, Courses of Action (COA) Plans, Financial Spreadsheets and Reports, briefings, and future year financial planning documents.

3. Create detailed, time-phased allocation requests based on planning decisions made for outyear resource requirements. .

4. Track CCPO budget execution; assess actual budget execution against planned performance. Make recommendations on adjusting budget to achieve desired performance goals.

5. Draft, edit and consolidate briefings and other informational documents with an emphasis on accuracy, quality, and timeliness. Present budget information in a concise manner that gives decision-makers the context and key points necessary to make necessary decisions.

C. Cost Estimation. The Contractor shall provide cost estimation support. Tasks may include:

1. Prepare cost estimates and economic analyses for governmental approval, using a variety of cost estimation techniques as appropriate. Potential documents include, but are not limited to, lifecycle cost estimates, independent cost estimates, Independent Government Cost Estimates, Cost Analysis Requirements Description, and economic analysis.

2. Collaborate with technical experts to understand how the underlying technical assumptions impact costs and make informed adjustments to those assumptions when appropriate.

3. Document all assumptions underlying cost estimates in a clear and concise manner.

4. Verify all cost information provided from other sources for accuracy, coordinating with those sources to seek additional information and make adjustments as necessary.

5. Provide cost inputs into acquisition documents, such as the business case.

6. Draft, edit, and consolidate briefings and other informational documents with an emphasis on accuracy, quality, and timeliness. Present cost information in a concise manner that gives decision-makers the context and key points necessary to make necessary decisions.

D. Financial Management. The Contractor shall provide financial management support. Tasks may include:

1. Assist the Government in preparing documentation for movement and execution of funding as required.

2. Track funding execution and prepare reports to present to leadership as required.

3. Advise the Government on financial tradeoffs between different technical solutions as required.

Response Format: To facilitate a timely and comprehensive review of all submitted responses, firms should respond using the format requested in this Notice. Any deviation from this format may lead to the rejection of the response.

All interested firms having the experience, skills and capabilities necessary to perform the stated requirements are requested to provide a Capability Statement no more than 7 pages maximum. In addition, firms may provide an additional 3 pages containing comments and suggestions related to the Performance Work Statement (PWS). All responses should be in “Times New Roman” 12-inch font on 8.5 x 11 paper. Capability response must include the following information:

1) Company name, address, point of contact name, telephone, and email address.

2) CAGE Code and DUNS Number.

3) Business size status (business size/socio-economic category must be submitted to be used).

4) Vendor Facility Clearance, number of Vendor staff members holding a current Secret and Top Secret clearance with SCI eligibility, and other information demonstrating the Vendor’s ability to satisfy the Security Requirements described above.

5) Documentation that addresses each of the seven (7) Task areas listed above.

6) A description of Corporate Experience for similar contracts and/or projects accomplished within the last 3 years. The description must include where, when, and for whom each similar contract and/or project was performed and a brief description of each contract and/or project, including the size, scope, dollar value, and period of performance.

7) Firms are also asked to provide in their response their GSA Schedules appropriate for this requirement.

No hard copy or facsimile submissions will be accepted. Cover letters and extraneous materials (brochures, etc.) will not be considered.

Request for Information and Comment Regarding the Proposed Performance Work Statement

For Informational Purposes Attached is a draft copy of the proposed CCPO Performance Work Statement. . Interested businesses are requested to review the PWS and provide feedback to the Government. Firms are encouraged to provide suggestions and revisions related to information and content, conformance to industry best practices, and other changes which will improve the overall clarity of the task descriptions and PWS. Please address PWS suggestions separately from your capability response and use the Title “CCPO PWS Suggestions.” Note: there is a 3 page limit for PWS comments and suggestions.

The overall page limit is 7 pages to support your firm’s capability, and a 3 page limit for comments and suggestions related to the PWS. Total page limit is ten (10) single-sides pages.

Submission of Responses: Please submit your final documentation electronically no later than 5 pm, EDT, on April 23, 2019 to the primary point of contact, Susie Lee, susie.m.lee3.civ@mail.mil with a copy to Kimbery Darby, kimberly.h.darby.civ@mail.mil. The email subject line should be titled “Source Sought Response CCPO Support Services.”

No hard copy submissions will be accepted. Submissions to any person other than those listed above will not be considered. Submissions after this date will not be considered.

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