PWS_DISCS_Research__Analysis_(SC_Workforce)_Ctr_26_Oct_2017_KO_Track_Chn.._Ramos_Chgs_Accptd.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

NON-PERSONAL SUPPORT SERVICES

FOR

DEFENSE INSTITUTE OF SECURITY COOPERATION STUDIES

26 October 2017

Part 1

General Information

1.0 General: This is a non-personal services contract to provide support services for ongoing programs. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 The Defense Institute of Security Cooperation Studies (DISCS) is the Department of Defense

Schoolhouse for the Security Cooperation and Security Assistance Community, and is responsible for training and educating the Security Cooperation Workforce. DISCS is a subordinate organization to the Defense Security Cooperation Agency (DSCA) and implements training, education, workforce development, research, analysis, consultation, and information technology programs and initiatives as directed by DSCA. DISCS’ mission is to educate the Security Cooperation Workforce to develop and execute innovative Security

Cooperation solutions that support mutual U.S. and partner interests.

1.2 The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, material, supervision, and other items and non-personal services necessary to perform the support services outlined in this performance work statement except for those specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.3 Objectives:

1.3.1 DISCS requires contract support to successfully implement the following mission areas:

Educate and train the Security Cooperation Workforce and the Security Cooperation

Enterprise on effective security cooperation management policies, procedures, and techniques.

Enhance the long term professional development of the Security Cooperation

Workforce through career and development programs.

Provide security cooperation research, consultation, and information dissemination for the Security Cooperation Enterprise.

1.3.2 As directed by DSCA, DISCS manages, implements, and supports a variety of programs, initiatives, and systems related to its mission areas. DISCS requires specialized subject matter expertise in the areas of Security Cooperation Workforce Development, Security

Cooperation Workforce Analysis, Education and Training Operations Analysis, Concept of

Operations Development, Budget and Resource Allocation Analysis, Datamining and Data

Analysis, Information Technology Requirements Definition, and Performance Metrics

Development and Reporting. The required subject matter expertise will ensure objectives, as directed by DSCA, will be met for the following programs, initiatives, and systems:

Security Cooperation Workforce Development Program (SCWDP)

International Affairs Certification Program (IACP)

Security Cooperation Workforce Development Database (SCWD-D)

Journal of Security Cooperation (JoSC)

Security Assistance Network (SAN) and International Security Assistance Network

(iSAN)

SC Lessons Learned and Best Practices

DISCS Academic Planning

DISCS Course Cost Benchmarking

DISCS Faculty Resource Utilization Analysis

DISCS Education and Training Operations and Resource Analysis

SC Education and Training Metrics Development and Reporting

DISCS Concept of Operations Development (CONOPS)

DISCS Academic Accreditation

Global Masters of Arts Program

1.4 Hours of Operation

1.4.1 The contractor is responsible for conducting business, between the hours of 0800 – 1700

Monday through Friday except Federal Holidays or periods where contractors may have to travel at the discretion of DISCS, or when the Government facility is closed due to local or national emergencies, administrative closures, or similar Government directed facility closing. For the duration of the contract period of performance, the contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within the PWS when the

Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.4.2 Current holidays observed by the Federal Government are:

1) New Year’s Day

2) Martin Luther King Day

3) President’s Day

4) Memorial Day

5) Independence Day

6) Labor Day

7) Columbus Day

8) Veteran’s Day

9) Thanksgiving Day

10) Christmas Day

If government facilities are closed due to inclement weather or any other authorized closure, the Contractor is not authorized to bill the government for those hours unless the Contractor can perform productive duties from an alternate worksite approved by DISCS.

1.5 Place of Performance

1.5.1 The Contractor shall perform tasks primarily at DISCS campus located at Wright-

Patterson AFB, OH 45433. Some tasks may be performed at the contractor’s facility to achieve the objectives of the contract, but the primary duty location for the Contractor’s personnel supporting this contract shall be at DISCS’ campus, and daily physical presence of the

Contractor’s workforce at the primary duty location is required to successfully perform all of the contract tasks. Performance of some tasks under this contract will require contractor personnel to travel away from their primary duty location at DISCS’ discretion.

1.6 Travel and Other Direct Costs

1.6.1 The government anticipates CONUS and possible OCONUS travel will be required in support of the contract. The Contractor will be authorized travel expenses consistent with the substantive provisions of the Federal Travel Regulation (FTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR. A dollar amount will be designated in a separate Contract Line Item Number

(CLIN) to cover costs for Travel. The Contractor shall not exceed that amount without prior notification and written approval of the Contracting Officer. Other Direct Costs (ODC) including travel are reimbursable at the Contractor’s actual cost with no allowance for profit or fee, per

FAR 16.601(b).

1.6.2 Travel: As requested by the government and in support of the stated tasks and deliverables, the contractor will be required to travel within the United States and potentially internationally, but all of the specific travel locations and dates are unknown at this time. But, the potential exists for up to two members of the Contractor’s personnel to travel up to 3 times per month for a duration of up to 3 days per trip.

1.6.3 Other Direct Costs: ODC shall be approved by the COR prior to the contractor incurring the costs. ODC for licensing of software and subscriptions are anticipated in the execution of the tasks.

1.7 Period of Performance

1.7.1 The duration of the period of performance (POP) for this effort shall be for one (1) Base

Year of 12 months and two (2), 12-month option years. The POP reads as follows:

Base Year 1 April 2018 – 30 Sep 2018

Option Year I 1 Oct 2018 – 30 Sep 2019

Option Year II 1 Oct 2019 – 30 Sep 2020

1.8 Labor Categories and Standards

The following labor categories and associated personnel qualifications are required by the contractor, and the contractor shall provide personnel who meet the minimum standards for each of the following labor categories.

1.8.1 / SC Workforce Development Subject Matter Expert

Description: The SC Workforce Development Subject Matter Expert shall be responsible for the overall performance of the contract and shall oversee all personnel who execute tasks for the contract. In addition, is expected to provide subject matter expertise with Security Cooperation

Workforce Development and related programs, initiatives, and supporting IT systems. The incumbent shall have the necessary experience within the Department of Defense to fully understand and manage support provided for multiple SC Enterprise-wide initiatives related to

Security Cooperation Workforce Development, Security Cooperation Education and Training, and DISCS’ mission areas, and shall have the necessary education to understand how DISCS’ mission supports U.S. Foreign Policy objectives. Subject matter expertise is required to coordinate support and task accomplishment by the contractor for myriad programs, initiatives, and systems. At a minimum, the Subject Matter Expert resume shall demonstrate the following:

Education, Experience, and Skills:

Master’s Degree in International Affairs, International Relations, Global Politics, or similar major area of study that provides an understanding of U.S. Foreign Policy and

National Security

5 years of experience managing research and analysis projects of all types and sizes including at least 10 years of current experience supporting the Department of

Defense (DoD)

5 years of conducting Workforce Analysis, Operations Research and Resource

Requirements Analysis for organizations that operate globally

5 years of sexperience implementing Security Cooperation Workforce, Training and

Education initiatives and consulting on the development of related policies and programs

Use of Microsoft Office Products, including use of Excel PivotTables, charts, advanced formulas, and data analysis Tool-Pak

1 year of experience with datamining of Personnel, Manpower, and Workforce Data

Expertise with the Security Cooperation Workforce Development Database (SCWD-

D)

Expertise with designing and executing surveys to collect statistically significant data from a representative sample population

Expertise with Quantitative Analysis Methods including Bivariate Regression

Analysis, Multiple Logistical Regression Analysis, Chi-Square and T-tests, etc.

Expertise with IBM Statistical Package for the Social Sciences (SPSS) version 21 or higher

1.8.2 Senior SC Workforce Development Consultant / Management Operations Consultant

Description: The Senior SC Workforce Development Consultant shall be responsible for executing workforce development and human capital work streams described in the above

PWS. He or she shall have the necessary current experience within a Department of Defense setting to manage multiple initiatives that support the training and workforce development of the

Security Cooperation Workforce. At a minimum the Senior Workforce Development

Consultant’s experience shall demonstrate the following:

Education & Experience:

Master’s degree in Business Administration, finance, accounting, or other field of study requiring the analysis of business operations, budget data, and resource allocation

5 years of experience executing projects of all types and sizes related to the Security

Cooperation

Experience managing requirements for Workforce Database

Experience managing the development of program requirements for workforce certification programs related to international affairs

Operations Analysis and Auditing Experience

5 years experience in Financial Management and Return on Investment Analysis, Program Budget Development and analysis

1.8.3 Senior Research Consultant

Description: The Senior Workforce Development Consultant will be responsible for executing and implementing the daily operations of multiple workforce development and human capital initiatives described in the above PWS under the supervision of the Senior Project Manager. He or she shall have the necessary experience within a Department of Defense setting to execute tasks for multiple initiatives that support the training and workforce development of the Security

Cooperation Workforce. At a minimum the Senior Workforce Development Consultant’s experience shall demonstrate the following:

Education & Experience:

Bachelor’s Degree

Minimum of 5 years of experience conducting analysis related to international affairs

1 year experience using the Security Cooperation Workforce Database to identify training requirements

1 year experience developing requirements for Security Cooperation Lessons Learned and Best Practices programs

1 year of experience creating Security Assistance Network accounts

1 year experience in publishing – journals and textbook publishing processes

1.8.4 SC Workforce Data Analyst

Description: The Data Analyst will be responsible for supporting the execution and implementation of the daily operations of multiple workforce development and human capital initiatives described in the above PWS under the supervision of the Senior Project Manager. He or she shall have the necessary experience within a Department of Defense setting to execute tasks for multiple initiatives that support the training and workforce development of the Security

Cooperation Workforce. At a minimum the Data Analyst’s experience shall demonstrate the following:

Education & Experience:

Bachelor’s Degree

5 years of professional experience including direct recent experience supporting

Human Capital initiatives related to Security Cooperation and Security Assistance

1 yearusing the Security Cooperation Workforce Database to identify training requirements

1 year experience supporting the development of program requirements for the

International Affairs Certification Program and supporting the certification application review

1 year experience creating International Security Assistance Network (ISAN) accounts

1 year experience editing academic journal articles related to Security Cooperation and Security Assistance

1.8.5 Editorial Support Technician

Description: Possesses knowledge, some experience, and capabilities in the development of solutions, recommendations, or outcomes across multiple tasks and/or organizations. Supports the development of solutions to address organization’s challenges. Supports project objectives and helps assess the impact of industry trends, policy, or standard methodologies. Conducts activities in support of project team’s objectives. Works closely with senior Management

Consultants or Task Leads.

Education and Experience:

Minimum of a Bachelor’s degree, preferably English or Journalism.

1 year experience with Adobe InDesign Creative Suite and Microsoft Visual Studio

1 year experience with publication editing process and execution

1.9 Post Award Conference/Periodic Progress Meetings

1.9.1 The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation

Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other

Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the

Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.10 Contractor Personnel

1.10.1 The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer.

The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available during normal business hours as outlined above, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The contractor shall be responsible for managing and overseeing the activities of all contractor personnel, as well as any subcontractor efforts used in performance of this effort. The contractor's management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective support, performed in accordance with the requirements contained in the

Performance Work Statement (PWS). Resumes submitted for employees assigned to perform under this PWS shall contain documented experience directly applicable to the functions to be performed. Further, these prior work experiences will be specific and of sufficient variety and duration that the employee is able to effectively and efficiently perform the functions assigned.

1.10.2 Key personnel are those personnel considered essential to successful contractor performance, including the Security Cooperation Workforce Development SMEE, Senior

Workforce Development Consultant, and the Senior Human Capital Analyst. The contractor must provide resumes of all key personnel in response to this PWS and all subsequent contract modifications. The resumes must identify all key personnel and their proposed role in the execution of the PWS.

1.10.3 The contractor shall provide a Project Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the Senior Project Manager is absent shall be designated in writing to the contracting officer. The Project Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Senior Project Manager or

Alternate shall be available between 8:00 a.m. to 5:00 p.m., Monday thru Friday and at other times of contractor supported operations including Federal Holidays or when the Government facility is closed for administrative reasons.

1.11 Contracting Officer Representative (COR)

1.11.1 The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Ensure the Government meets its contractual obligations to the contractor under the contract/order: perform inspections necessary in connection with contract performance: liaison with the prime contractor, your staff, other contractors, and customers related to the project: when possible, but without change to the existing contract/order, resolve issues:, inform the Contracting Officer, in writing, of any needed changes to the scope of work included in the contract/order; and specify if these changes were recommended by you or the contractor: coordinate availability of government furnished property, and provide site entry of

Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the

Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.12 Contractor Employees

1.12.1 Contractor personnel shall present a neat appearance and be easily recognized as contractor employees by wearing a Security Identification Badge at all times while on

Government premises. When contractor personnel attend meetings, answer phones, and work in other situations where their status is not obvious to third parties, they must identify themselves as such to avoid creating the impression they are government employees.

1.12.2 Contractor personnel performing work under this contract must have a SECRET clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached

DD254.

1.12.3 Physical Security. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured as required by the local

Government facility.

1.12.4 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The

Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the

Contracting Officer.

1.12.5 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the

Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the

Contractor.

1.12.5.1 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.12.6 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.13 Special Instruction

1.13.1 General. All official documents and deliverables described in this PWS, and any subsequent amendments or modifications, will be submitted in writing and electronically, on the prime contractor’s letterhead.

1.13.2 Progress Report. Progress reports are to be submitted to the DSCA COR no later than the 10th workday of every month. Progress reports must be submitted on the prime contractor’s letterhead. Failure to provide reports correctly will necessitate a resubmission by the contractor.

The monthly Progress Report will include, but is not limited to: Contract number; brief task description; a narrative review of the work accomplished during the reporting period and/or significant events; deliverable process; problem areas; anticipated activity for the next reporting period; description of any travel or unique services provided.

1.13.3 Delivery Instructions. All deliverables will be delivered to the DSCA COR no later than the date specified in this PWS. Deliverables are to be transmitted in a hard copy and electronically, with a cover letter, on the prime contractor’s letterhead, describing the contents.

1.13.4 Inspection and Acceptance. In the absence of other agreements negotiated with respect to time provided for government review, deliverables will be inspected and the contractor notified of the DSCA COR’s findings within 15 workdays of normally scheduled review. The

DSCA COR will have the right to reject or require correction to any deliverables that do not meet the requirements of the PWS or are found to be contrary to the information contained in the contractor’s accepted proposal. In the event of a rejected deliverable, the DSCA COR will notify the contractor in writing as for the specific reasons why the deliverable was rejected. The contractor will have 10 business days to correct the rejected deliverable and return it to the

DSCA COR. Representatives of the government and the contractor will meet telephonically at a time designated by the government on a quarterly basis to review performance; to inspect work for compliance with the PWS, the associated contractor proposal, and to accept or reject deliverables completed since the previous review. Quarterly reviews will normally be held at the place of task performance. In the event that the contractor is excused from attending any final review, formal acceptance or rejection of deliverables will be accomplished by mail.

1.13.5 Payment Information. Invoicing Instructions: Requests for payments must be submitted electronically via the Internet through the Wide Area Workflow – Receipt and

Acceptance (WAWF-RA) system at https://wawf.eb.mil. All contractors must create two documents (Invoice and Receiving Report; i.e. Combo Documents) with a single-data entry session

1.14 Quality Control

1.14.1 The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered within 30 days after contract award, and three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.15 Quality Assurance

1.15.1 The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.16 Organizational Conflict of Interest

1.16.1 The contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or https://wawf.eb.mil/ participation may result in any actual or potential OCI and shall promptly submit a plan to the

Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.17 Security Requirements

1.17.1 The overall classification of work associated with this PWS is at the SECRET level for purposes of access to unclassified DoD computer networks. Investigative requirements for

SECRET eligibility and access are outlined in Section 1.17.2 of this PWS.

1.17.2 Contract personnel working in support of this contract will require a favorably completed Access National Agency Check and Inquiries (ANACI) or National Agency Check with Local Agency and Credit Check (NACLC), resulting in final SECRET eligibility when adjudicated the Defense Industrial Security Clearance Office (DISCO) or another recognized clearance adjudication facility provided they have been claimed in Joint Personnel Adjudication

System (JPAS) as an industry contractor for the awarded company. DSCA requires a Visitor

Authorization Request (VAR) to be submitted to DSCA Security signed by the FSO verifying the contractor personnel security credentials.

INTERIM SECRET eligibility may be accepted by DSCA provided it has been awarded by the Defense Industrial Security Clearance Office (DISCO) and JPAS reflects the information for the contract awarded company. INTERIM SECRET or SECRET accesses must be posted in

JPAS by the Facility Security Officer (FSO) before the start of the contract for those individuals in support of this contract.

1.17.3 Upon award of this contract, names and social security numbers (SSN) of contract employees working on this contract will be submitted to the DSCA Security Officer. DSCA requires a Visitor Authorization Request (VAR) to be submitted to DSCA Security signed by the

FSO verifying the contractor personnel security credentials. If a contract member does not have the appropriate investigative or security clearance requirement the contract employee will be denied the ability to work in support of this PWS.

1.17.4 Any visit(s) to DSCA by contractor personnel not physically/permanently assigned to this contract (company presidents, company security managers, contract employees, etc.) require an escort by the DSCA POC they are visiting.

1.17.5 Upon completion of this contract, the contract employee(s) will surrender all government supplies, materials and equipment to the COR or designated government representative. Upon the completion of the contract, any contract employee(s) officially in-processed by the DSCA Security Officer, is/are required to out-process with DSCA Security and return all access badges to the DSCA Security Officer.

1.17.6 If the Government notifies the contractor that the employment or the continued employment of any contractor employee is prejudicial to the interests or endangers the security of the United States of America, that person will be removed and barred from the worksite. This includes security deviations/incidents and credible derogatory information on contract members during the course of the contract period. The awarded contract company shall make any changes necessary in the appointment(s). Security incidents involving contractors will be posted by

DSCA Security personnel and the details forwarded to DISCO and the contractor FSO for action.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the

U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key

Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized, written document specifying the surveillance methodology used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The

Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DOD Department of Defense

FAR Federal Acquisition Regulation

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SCWD Security Cooperation Workforce Database

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The Government will provide the personnel necessary to assist with the contractor set-up computers and network access.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3 Utilities: The Government will provide all utilities in the facility for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment (If applicable): The Government will provide the contractor access to scanners, fax machines, and printers for us in performance of the tasks outlined in this PWS

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General : The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

PART 5

SPECIFIC TASKS

5. Tasks:

5.1 Task 1: Provide Subject Matter Expertise and Consulting Services for SC Workforce

Initiatives.

5.1.1. As directed by DSCA, DISCS manages, implements, and supports a variety of programs, initiatives, and systems related to its mission. DISCS requires specialized subject matter expertise in the areas of Security Cooperation Workforce Development, Security

Cooperation Workforce Analysis, International Affairs Professional Certification, Education and

Training Operations Analysis, Concept of Operations Development, Budget and Resource

Allocation Analysis, Datamining and Data Analysis, Information Technology Requirements

Definition, and Performance Metrics Development and Reporting.

5.1.2. The contractor shall provide required subject matter expertise to provide consulting and advisory services to ensure DISCS objectives, as directed by DSCA, will be met for the following programs, initiatives, and systems:

2.0 Security Cooperation Workforce Development Program (SCWDP)

3.0 Security Cooperation Workforce Development Database (SCWD-D)

4.0 International Affairs Certification Program (IACP)

5.0 International Affairs Certification Program Database (IACPD)

6.0 Journal of Security Cooperation (JoSC)

7.0 Security Assistance Network (SAN) and International Security Assistance

Network (iSAN)

8.0 SC Lessons Learned and Best Practices

9.0 DISCS Academic Planning

10.0 DISCS Course Cost Benchmarking

11.0 DISCS Faculty Resource Utilization Analysis

12.0 DISCS Education and Training Operations and Resource Analysis

13.0 SC Education and Training Metrics Development and Reporting

14.0 DISCS Concept of Operations Development (CONOPS)

15.0 DISCS Academic Accreditation

16.0 Global Masters of Arts Program (GMAP)

5.2 Task 2: Rapid Identification of Training and Education Gaps in the SC Workforce.

In order to prepare for and support DISCS’ role in the implementation of the DSCA

Director’s vision and the requirements mandated by the 2017 NDAA, DISCS requires support from a contractor with current knowledge of DISCS’ processes for identifying training and education gaps in the SC Workforce. Contract support is required to research, analyze, and define the specific training and education requirements among the numerous segments of the SC

Workforce. In order to ensure success, the training requirements shall be very specific. The contractor shall define requirements in terms that include, but are not limited to, the specific audiences, locations, number of personnel, and specific training and education levels required.

5.3 Task 3: Development and Analysis of Predictive Resourcing Models.

5.3.1 DISCS requires a contractor to conduct predictive operational analysis used to make resourcing decisions. The contractor shall provide data analysis for specific training and education requirements by the Security Cooperation Workforce..

5.4 Task 4: Requirements Definition and Beta-Testing for Supporting System Enhancements.

5.4.1 DISCS requires a contractor to define new requirements to enhance the systems based on new SCWDP requirements. Relevant systems shall be analyzed to identify necessary enhancements and then defined as a synthesized set of requirements based on the tracking requirements for the program. As new requirements are produced, DISCS will require a contractor with subject expertise in the end-use and data of tracking systems to beta test new enhancements. The contractor shall also document and incorporate new enhancements into user guides and new user training.

5.5 Task 5: Additional Operations Research, Data Collection, Analysis, and Performance

Monitoring.

5.5.1 DISCS requires a contractor to seamlessly incorporate new aspects of the 2017 NDAA

SCWDP into DISCS operations research, analysis models, and performance metrics. In addition, the contractor shall synchronize and incorporate the Assessment, Monitoring, and Evaluation

(AM&E) requirements of the SCWDP into the performance monitoring of DISCS operations where applicable and synchronize the definition of technical requirements for SCWDP supporting systems with SCWDP AM&E requirements.

5.5.2 The contractor shall be familiar with a variety of data collection tools and shall provide expertise on the development of new collection tools including the design of data calls and survey instruments. The contractor shall design and implementing surveys in order to produce statistically significant results from representative samples while minimizing error.

5.5.3 The contractor shall provide subject matter expertise with quantitative analysis, and adhere to appropriate statistical modeling based on the characteristics of sample data and the variables under study. Specifically, the contractor shall provide expertise with quantitative analysis of data related to the SC Workforce and training operations. The contractor shall perform complex. The contractor shall develop predictive statistical models utilizing trend analysis, resource supply and demand indicators, and quantitative analysis methods including bivariate regression, multivariate regression, and multiple logistical regression to analyze the impacts of multiple variables on predictive outcomes.

5.6 Task 6: Operational and Systems Support, and Data Collection.

The contractor shall provide operational and systems support and data collection services associated with the following systems and applications:

SAN

iSAN

SCWD-D

IACPD

Security Cooperation Training Management System (SC-TMS)

Partner SC-TMS

The contractor shall provide end-user technical and usability support for the SAN and iSAN.

The contractor shall provide telephonic and email support to all SAN and iSAN users who request assistance logging into and gaining access to the systems. The contractor shall maintain the technical expertise with the system, conduct browser troubleshooting, and escalate unresolved issues to the appropriate office of responsibility for ultimate resolution.

The contractor shall provide operational support for training of DISCS students who require

SAN and iSAN access to successfully complete the Advanced International Training blocks of instruction while attending a resident DISCS course. Support to students shall include ensuring access to the SAN and iSAN with the appropriate permissions for the SC-TMS and Partner SC-

TMS applications hosted on the SAN and iSAN. The contractor shall provide support to students in class on the day scheduled for initial introduction to the SC-TMS and Partner SC-TMS applications.

DISCS also requires full usability and technical support for all aspects of the SCWD-D and

IACPD applications hosted on the SAN. The contractor shall provide both telephonic and email support to all SCWD-D and IACPD users on a daily basis. The contractor shall be responsible for resolving all usability issues and shall provide all new SCWD-D users with new user orientation materials and provide in-person or telephonic tutorials as requested by new users. The contractor shall assist end-users of the SCWD-D and IACPD with browser troubleshooting of known issues for which troubleshooting steps have been verified by system developers. The contractor shall be responsible for identifying the source of newly reported technical issues and escalate the issues to the appropriate office of primary responsibility for final resolution. The contractor shall also document reported issues that require coding fixes and follow up with users who experienced and reported issues after issue resolution. The contractor shall have experience working with data sources of information contained in the SCWD-D such as the DISCS registrars’ database, and the contractor shall be responsible for troubleshooting and correcting and escalating data linking issues between the SCWD-D and data sources that link to the SCWD-

D as appropriate.

Technical Exhibit 1

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objectives Standard Performance

Threshold

Method of

Surveillance

PRS #1:

Tasks and Deliverables providing support and implementation of the following programs as directed:

Security Cooperation

Workforce Development

Program/Initiative: Data

Collection and Analysis

DISCS Personnel

Initiatives: International

Affairs Certification

DISCS Personnel

Initiatives: Global Master of Arts Program (GMAP)

DISCS Lessons Learned:

Best Practices/Lessons

Learned

Security Assistance

Network(SAN):

SAN/International SAN

(ISAN) Administration

Periodical Publications

Support: the Security

Cooperation Journal, the

Support and

Implementation

100% on-time delivery of assigned tasks and required delivery dates.

Document Quality:

Multiple Revisions may be required—100% turn-in of requested documents

90% accuracy and completeness of drafts.

100% resolution of all issues, accuracy and completeness of final draft.

Timely resolution of customer identified and/or logged issues.

Periodic review of suspense deadlines. 100% review of all documents, and customer complaints.

DISCS Green Book and others as appropriate

PRS #2:

Tasks and Deliverables associated with the objective refinement and support expansion of the following programs as directed:

Security Cooperation

Workforce Development

Program/Initiative: Data

Collection and Analysis

DISCS Personnel

Initiatives: International

Affairs Certification

DISCS Personnel

Initiatives: Global Master of Arts Program (GMAP)

DISCS Lessons Learned:

Best Practices/Lessons

Learned

Security Assistance

Network(SAN):

SAN/International SAN

(ISAN) Administration

Periodical Publications

Support: the Security

Cooperation Journal, the

DISCS Green Book and others as appropriate

Objective

Refinement and

Support Expansion

100% on-time delivery of assigned tasks and required delivery dates.

Document Quality:

Multiple Revisions may be required—100% turn-in of requested documents

90% accuracy and completeness of drafts.

100% resolution of all issues, accuracy and completeness of final draft.

Timely resolution of customer identified and/or logged issues.

Periodic review of suspense deadlines. 100% review of all documents, and

PRS #3:

Tasks and Deliverables providing continued program coordination

Continued

Program

Coordination

100% on time delivery based on required delivery date

Periodic review of suspense deadlines. 100% review of all documents, and of the following programs as directed:

Security Cooperation

Workforce Development

Program/Initiative: Data

Collection and Analysis

DISCS Personnel

Initiatives: International

Affairs Certification

DISCS Personnel

Initiatives: Global Master of Arts Program (GMAP)

DISCS Lessons Learned:

Best Practices/Lessons

Learned

Security Assistance

Network(SAN):

SAN/International SAN

(ISAN) Administration

Periodical Publications

Support: the Security

Cooperation Journal, the

DISCS Green Book and others as appropriate

Document Quality:

Multiple Revisions may be required—100% turn-in of requested documents

90% accuracy and completeness of drafts.

100% resolution of all issues, accuracy and completeness of final draft.

Timely resolution of customer identified and/or logged issues.

PRS #4:

support and implementation of the following programs as directed:

Periodical

Publications Support:

the Security

Cooperation Journal, the DISCS Green

Initiate Periodical

Delivery 100% on time delivery based on required delivery date

Document Quality:

Multiple Revisions may be required—100% turn-in of requested documents

90% accuracy and completeness of drafts.

Periodic review of suspense deadlines. 100% review of all documents, and

Book and others as appropriate

100% resolution of all issues, accuracy and completeness of final draft.

Timely resolution of customer identified and/or logged issues.

PRS #5:

Tasks and Deliverables providing support and implementation of the following programs as directed:

Periodical

Publications Support:

the Security

Cooperation Journal, the DISCS Green

Book and others as appropriate

Manage Periodical

Delivery 100% on time delivery based on required delivery date

Document Quality:

Multiple Revisions may be required—100% turn-in of requested documents

90% accuracy and completeness of drafts.

100% resolution of all issues, accuracy and completeness of final draft.

Timely resolution of customer identified and/or logged issues.

Periodic review of suspense deadlines. 100% review of all documents, and

PRS #6:

support and implementation of the following programs as directed:

Periodical

Publications Support:

the Security

Cooperation Journal, the DISCS Green

Sustain Periodical

Delivery 100% on time delivery based on required delivery date

Document Quality:

Multiple Revisions may be required—100% turn-in of requested documents

90% accuracy and completeness of drafts.

Periodic review of suspense deadlines. 100% review of all documents, and

Book and others as appropriate

100% resolution of all issues, accuracy and completeness of final draft.

Timely resolution of customer identified and/or logged issues.

TECHNICAL EXHIBIT 2

DELIVERABLES AND SCHEDULE

Deliverable or Milestone To: Medium: Delivery Date

Kickoff Meeting Minutes COR Electronic, hardcopy

5 working days after kickoff

Project Plan for each Task COR Electronic, hardcopy

10 days ARO for Task(s)

Monthly Status Report

(MSR)

COR Electronic, hardcopy

NLT the 10th day of the following month

Staffing Plan COR Electronic, hardcopy

15 days ARO for Task(s)

Trip Reports COR Electronic, hardcopy

5 working days after completion of trip

Support and

Implementation Report

COR Electronic, hardcopy

Due date to be determined as part of the

Task 1-specific Project Plan

Objective Refinement and

Support Expansion Report

COR Electronic, hardcopy

Due date to be determined as part of the

Task 2-specific Project Plan

Continued Program

Coordination Report

COR Electronic, hardcopy

Due date to be determined as part of the

Task 3-specific Project Plan

Kick-off Meeting Minutes

The contractor shall conduct a kickoff meeting within ten days of award to introduce key personnel, review project objectives, establish project logistics and gather key information for project startup. The contractor shall prepare meeting minutes from the kickoff meeting.

Project Plan for each Task

The contractor shall develop a project plan for each task. The project plan will demonstrate the approach, major milestones, and activities, accompanied with an Integrated Master Schedule

(IMS). It will be used as a baseline against which to monitor project progress.

Monthly Status Report

The contractor shall provide monthly status reports that include status on contract deliverables, updates on the overall program, upcoming tasks and meetings, and financial information on the program.

Staffing plan

The contractor shall provide a staffing plan identifying key and non-key personnel, functional area represented and task supported.

Trip Reports

For all long distance travel, the contractor shall submit Trip Reports five working days after completion of a trip for…