HP PageWide XL 4600 Repair SOW - 24 April 2025.pdf

Statement of Work

HP PageWide XL Printers

Maintenance Service for the

309th Aircraft Maintenance Group (309 AMXG)

Hill AFB

24 April 2025

V2

Alexsys 13267

Table of Contents

SECTION Page

1. BACKGROUND 3

2. SCOPE 3

3. DECRIPTIONS OF WORK 3-4

4. GOVERNMENT EQUIPMENT AND SERVICES 5

5. SECURITY REQUIREMENTS 5

6. GENERAL INFORMATION 5

1. BACKGROUND

In support of the 309th Aircraft Maintenance Group, a maintenance service contract is required to support two (2) HP PageWide XL 4600 printers for Hill Air Force Base, UT.

2. SCOPE

The Contractor shall provide a services agreement to include management, technical expertise, labor, tools, parts, materials, travel and equipment necessary to perform inspections, maintenance, calibrations and repairs of two (2) HP manufactured PageWide XL 4600 printers (RS312G#BCB) to original manufacture specifications and operational functionality. These services shall be performed at Hill Air Force Base, Utah. (Consumable items such as toner, ink or paper, as well as replaceable items such as print heads shall not be part of this service agreement.)

3. DECRIPTIONS OF WORK

3.1. ANNUAL ROUTINE: The Contractor shall perform an annual comprehensive evaluation and maintenance of two (2) HP manufactured PageWide XL 4600 printer’s model:

RS312G#BCB.

3.1.1. The Contractor shall identify to the Government Customer Representative (GCR) repair work required outside of annual maintenance that falls in the description of Equipment Service identified in paragraph 3.3.3.

3.1.2. The Contractor shall provide and use new HP original equipment manufacturer

(OEM) replacement parts.

3.1.3. Contractor shall calibrate the equipment to HP factory specifications.

3.1.4. The Contractor shall provide a Contractor format Repairable Item Inspection Report identified in section 6.2 once services are completed.

3.2. AS REQUIRED: The Contractor shall perform as requested and when required/necessary by the GCR a comprehensive evaluation, diagnosis, calibrations and repair of HP manufactured PageWide XL 4600 Printers, as described in section 4.1.

3.2.1. The Contractor shall utilize only new HP original equipment manufacturer (OEM) parts.

3.2.2. Contractor shall calibrate the equipment to original HP specifications.

3.2.3. The Contractor shall provide a Contractor format Repairable Item Inspection Report identified in section 6.2.

3.2.4. The Contractor shall provide a response by phone within four (4) hours, and a technician on site within three (3) working days, as described in section 3.3.5.

3.3. Special Requirements & Definitions

3.3.1. The HP PageWide XL 4600 Printers shall be operational and serviceable after completion of repair. This service agreement shall cover the cost of service including HP genuine parts and labor.

3.3.2. Equipment Maintenance: The contractor shall perform Services to include cleaning of sensor and printer body, removal of loose debris, manual testing, automated functional testing, final inspection, calibration, printer firmware updates on HP PageWide XL 4600 to ensure printer is performing optimally.

3.3.3. Equipment Service: The contractor shall perform required diagnostic service on HP PageWide XL 4600 Printers to ensure printer is performing optimally. The contractor will address customer issues that result in replacement of parts such as fans or shutters, updates of memory or sensor boards, etc. The printer will be confirmed functional by performing calibration and function/thermal testing, final inspection, calibration, printer firmware updates and adjustment after the repair is made.

3.3.4. Technician Authorization: All equipment included in this Statement of Work shall be maintained only by HP-credentialed technicians certified to service the HP PageWide XL printer line.

3.3.5. Hours of Operation and Access to Work Area: Service shall be performed by the contractor during normal Government working hours, 7:30 am to 4:30 pm Monday through Friday, excluding Observed holidays.

3.3.6. Observed Holidays: Holidays observed at Hill AFB are New Year’s Day, Martin Luther King Day, Presidents Day, Juneteenth, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

3.3.7. Safety: The contractor shall comply with all Hill Air Force Base safety standards and all Occupational Safety and Health Administration and Air Force Safety requirements and standards. Resolution of citations for violations of Occupational Safety, Health Act Safety, and Health Standards is the contractor’s responsibility.

3.3.8. Post-Installation and Repair Cleanup: Contractor shall ensure areas where work is performed are returned to condition as prior to their actions and are free of components, trash, or any other debris that are a direct result of their actions.

3.3.9. Environmental Protection: The Contractor shall comply with all applicable Federal, state and local laws, regulations and standards that are or may become applicable to Contractor’s activities in performance of this SOW.

4. Government Equipment:

4.1 List of the two (2) HP PageWide XL 4600 Printers (RS312G#BCB) is identified by model number and serial number listed as follows:

4.1.1. Model HP PageWide XL 4600, Serial Number SG8CBC9007.

4.1.2. Model HP PageWide XL 4600, Serial Number SG8BFC9010.

5. Security Requirements:

5.1 Access: Contractor Shall call or email GCR, Para 7.1, before base access. The contractor shall comply with all applicable installation/facility access and local security policies and procedures which may be obtained from the GCR. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the local installation’s Security Forces or local Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by DoD, HAF, and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

6. General Information

6.1 Quality Assurance.

6.1.1 The contractor shall inform the Contracting Officer in writing when discrepancies occur and will request corrective action.

6.1.2. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer.

6.2. Records. The Contractor shall provide a written Repairable Item Inspection Report to include all repair work accomplished (CDRL A001). If additional request is made by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

6.3 Warranty

6.3.1. The CONTRACTOR shall provide a 1-year warranty on all material, labor, equipment, and work performed in this SOW in addition to any manufacturer’s warranties.

7.0 POINTS OF CONTACT.

7.1 Government Customer Representative (GCR)

7.1 Will be provided by Contracting Officer at time of award.