ROCK ISLAND ARSENAL DATE: 09 JUL 2026

SCOPE OF WORK

HP 4200 3D PRINTER AND PERIPHERAL HD EQUIPMENT PREVENTATIVE

MAINTENANCE & REMEDIAL REPAIR SERVICE PLAN

1. GENERAL INFORMATION:

1.1 The purpose of this service contract is to have qualified repair technicians provide a preventative maintenance (PM) and remedial repair service plan for the equipment listed in paragraph 2 located at Rock Island Arsenal – Joint Manufacturing & Technology Center (RIA-JMTC), located in Rock Island, IL 61299. All work performed under this contract shall be accomplished by a qualified technician, repairman or field service engineer.

1.2 The service plan shall be equal to or greater in coverage to the HP 1 year Post Warranty 3rd business day on site hardware support w/ DMR Off-line Care Service Plan offered by Master Graphics.

2. EQUIPMENT:

Model Bldg. Serial No. RIA No.

HP JET FUSION 3D 4200

PRINTER

250 SG89B34001 35159

HP JET FUSION 3D 4200

PRINTER

250 SG79B34001 35160

HP JET FUSION 3D 4200

PROCESSING STATION

250 SG85C36001

HP JET FUSION 3D 4200

PROCESSING STATION

250 SG85V36001

HP JET FUSION 3D BUILD

UNIT 4200

250 SG86635004

HP 3D FUSION 3D BUILD

UNIT 4200

250 SG88D35002

HP 3D FUSION 3D BUILD

UNIT 4200

250 SG88D35004

HP 3D FUSION 3D BUILD

UNIT 4200

250 SG88L35001

HP JET FUSION 3D 4200

PRINTER

250 SG7AR34001 35317

HP JET FUSION 3D 4200

PRINTER

250 SG78M34006 35316

HP JET FUSION 3D 4200

PROCESSING STATION

250 SG81436003

HP JET FUSION 3D 4200

PROCESSING STATION

250 SG85O36002

HP JET FUSION 3D BUILD

UNIT 4200

250 SG78C35005

HP 3D FUSION 3D BUILD

UNIT 4200

250 SG81J35006

HP 3D FUSION 3D BUILD

UNIT 4200

250 SG91435005

HP 3D FUSION 3D BUILD

UNIT 4200

250 SG91435006

3. DETAILED REQUIREMENTS:

3.1 REMEDIAL REPAIR: Upon request from the RIA-JMTC COR the contractor shall come on site and use proper troubleshooting techniques to identify the HP 4200 3D printer and peripheral HP equipment’s electrical, numerical control, and mechanical components that have failed, are misaligned, out of calibration, or are worn affecting machine functional performance. Once defects are diagnosed or parts are identified as failed and/or worn to the detriment of the equipment, the contractor will make all necessary repairs to bring the equipment back to an operational state.

3.1.1 The contractor is responsible for cleaning the equipment and area after the machine evaluations and repairs are completed. Example:

3.1.2 Clean up oil spills/leaks

3.1.3 Clean up any waste materials

3.1.4 Dispose of excess parts/materials

3.2 EMERGENCY REMEDIAL REPAIR: Nonoperational HP 4200 3D printers and peripheral HP equipment identified by the COR as causing RIA-JMTC to not meet its customers’ orders shall have the repair service prioritized. The contractor will do everything in its power to put the prioritized equipment back online ASAP.

3.3 REMEDIAL REPAIR PERFORMANCE REQUIREMENTS: Once the contractor is notified by the RIA-JMTC COR or qualified RIA-JMTC employee by either phone or email of a remedial repair request. The contractor has 3 business days to evaluate the equipment’s issues and begin to make repairs. The contractor will immediately inform the COR of any repairs that will take longer than 10 business days to remedy. It is expected that the contractor will make every effort to comply with repairing RIA-JMTC equipment within 10 business days.

3.3.1 The HP 4200 3D printers and peripheral HP equipment evaluation and repairs shall be performed during normal business hours:

Monday through Friday, 6:00 AM – 3:30 PM Central Time, except for Government holidays. Any exceptions to these working hours will be authorized and agreed on by the COR and the Contracting Officer.

3.3.2 Contractor shall furnish all labor and tools required to perform troubleshooting, repair, adjustments, alignments, calibration, inspections and certification maintenance to the equipment listed in paragraph 2.

3.3.3 The contractor will adhere to OSHA 29 CFR-1910 Subpart S (Arc

Flash) and 1910.147 (Lockout/tagout) standards when performing maintenance/repairs to the equipment list in paragraph 2.

3.3.4 Contractor shall provide all necessary special tools and equipment to perform the full scope of work.

3.3.5 Due to the nature of machine failure, it’s anticipated that most repairs will be performed by contractor representatives visiting RIA- JMTC. However, it may be possible that a machine component/part may be shipped out to other facilities to be repaired. If so, the contractor will be responsible for shipping all parts and components. Return shipment of parts and components may be shipped directly to the COR at RIA-JMTC.

3.3.6 Contractor shall provide all parts to effect repairs to the HP 4200 3D printers and peripheral HP equipment. Replacement parts shall be

OEM.

3.3.7 Contractor shall provide the Rock Island Arsenal – Joint

Manufacturing & Technology Center (RIA-JMTC) a detailed summary of the remedial repair, including initial problem, corrective action, parts with part numbers used and man hours involved in the repair of the HP 4200 3D printers and peripheral HP equipment for machine history.

3.4 PREVENTATIVE MAINTENANCE: The contractor shall inform the Rock Island

Arsenal – Joint Manufacturing & Technology Center (RIA-JMTC), located in Rock Island, IL 61299 of preventative maintenance requirements for the equipment listed in paragraph 2. It is the contractor’s responsibility to give the RIA-JMTC COR at least 30 business day notice prior to a preventative maintenance requirement in order to schedule with the least amount of disruption to production.

3.4.1 The contractor shall perform the preventative maintenance equal to or better than the guidelines set forth by the manufacturer, in this case HP, for HP 4200 3D printers and peripheral HP equipment as stated in Paragraph 2.

3.4.2 Preventative maintenance shall be performed to the HP equipment listed in paragraph 2 during normal business hours: Monday through Friday, 6:00 AM – 3:30 PM Central Time, except for Government holidays. Any exceptions to these working hours will be authorized and agreed on by the COR and the Contracting Officer.

3.4.3 Contractor shall supply all parts and tools necessary to perform the scheduled preventative maintenance.

3.4.4 Contractor shall provide the Rock Island Arsenal – Joint Manufacturing &

Technology Center (RIA-JMTC) a detailed summary of the preventative maintenance, including procedures, parts with part numbers used and man hours involved in maintenance of the HP 3D printers and peripheral HP equipment for machine history. The reports shall be delivered to the COR within 5 days of the service completion and prior to invoicing. All reports shall be legible, either handwritten or electronic (preferred) in a Microsoft Word, Excel or PDF format.

3.5 PARTS SUPPLY REQUIREMENTS: If the contractor wants to ship parts or repaired equipment to the RIA-JMTC COR they will use the following address.

• Shipping address on the parts package shall be as follows:

To: COR Name / Contract Number

ROCK ISLAND ARSENAL 1

BLDG 299 RECEIVING DOOR 16

ROCK ISLAND, IL 61299

4. QUALIFICATIONS: All work performed under this contract shall be accomplished by a qualified technician, repairman or field service engineer. The contractor’s personnel performing the work shall have been trained to safely perform repairs, alignments, adjustments, calibration, certification, inspections and predictive maintenance on the equipment listed in paragraph 2. When requested, the Contractor shall provide documented evidence of the following:

• The service technician shall be certified/trained and have at least two (2) years of experience in performing remedial repair and preventative maintenance work to the equipment listed in paragraph 2.

5. GOVERNMENT FURNISHED ITEMS AND RESPONSIBILITIES

5.1 RIA-JMTC may assist when possible; however, the contractor should not depend on this assistance. The contractor shall notify the COR of any RIA-JMTC personnel or equipment needs ASAP.

6. INSPECTION/FINAL ACCEPTANCE:

6.1 The COR will monitor contractor performance on this contract, in accordance with the Quality Assurance Surveillance Plan (QASP).

6.2 Upon successful completion of remedial repair or preventative maintenance the COR will inspect the work and if acceptable sign the contractors’ service report.

The contractor invoicing shall take place after the Service report is received by the COR.

6.3 Once the service invoice is delivered to the COR and accepted, the Contractor shall than invoice using Wide Area Workflow per 52.0000-4942. The COR will assist the contractor’s representative with CLIN identification. The contractor when submitting the invoice into the WAWF system, will select; “auto send a notification to the COR by email”. If this is not performed the contractor must contact the COR to notify him/her of pending transactions in WAWF. WAWF invoices shall be completed by the contractor within 30 business days of COR invoice acceptance.

6.4 Upon successful completion of receipt of requested parts, delivery of the parts invoice to the COR, and the COR’s invoice acceptance. The COR will notify the contracting representative that WAWF invoicing may commence and assist with CLIN identification. The contractor will use Wide Area Workflow per 52.0000- 4942, when submitting the invoice into the WAWF system, they will select; “auto send a notification to the COR by email”. If this is not performed the contractor must contact the COR to notify him/her of pending transactions in WAWF.

WAWF invoices shall be completed by the contractor within 30 business days of COR invoice acceptance.

7. PERIOD OF PERFORMANCE: The contract will be for one base year with two (2) option years as follows:

Base Year: Date of Contract Award – 365 days Option year 1:

Option year 2:

8. POINT OF CONTACT:

8.1 Prior to contract execution, the contractor shall identify to the COR a primary and alternate contractor’s remedial repair scheduling POC. RIA-JMTC COR shall notify the contractor’s primary or alternate remedial repair scheduling POC of all remedial repair service requirements defined in this SOW.

8.2 Prior to contract execution, the contractor shall identify to the COR a primary and alternate contractor’s preventative maintenance scheduling POC. RIA-JMTC COR shall notify the contractor’s primary or alternate preventative maintenance scheduling POC of all preventative maintenance service requirements in this

SOW.

9. WARRANTY: All services, materials & parts used shall include the standard commercial warranty (damage, failures). The contractor shall warrant that the services performed are in accordance with original equipment specifications and shall carry the standard commercial warranty.

10. SECURITY: Security training (not needing a CAC)

10.1. AT Level I Training

All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training. The COR will be provided with a copy of the RIA-JMTC AT Level I awareness training and assuring the training is completed.

The contractor shall sign a Memorandum of Record for each contractor employee and subcontractor employee to the RIA-JMTC Operations Center prior to an RIA- JMTC electronic keys and access pass being issued.

10.2. Access and General Protection/Security Policy and Procedures.

The contractor and all associated subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Director of Emergency Services.

The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the change clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

10.3. For contractors that do not require CAC but require access to a DoD facility or installation.

Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center interstate identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility access and local security policies and procedures (provided by government representative). The COR will provide guidance to complete the Access Control Records Check Request Form through the RIA Directorate of Emergency Services.

10.4. Access Badges and Electronic Keys.

Contractor will acquire and need to return all issued U.S. Government Common Access Cards, installation badges, and/or access passes. Use FAR 52.204-9 or PADDS Clause IF00015 at the end of the contract or the last day of an individual contractor’s employment.

13.4.1. RIA-JMTC electronic keys and access passes are accountable items and will be returned within 24 hours of no longer being needed. Items will return to the COR or be placed in a drop box at a RIA-JMTC access point.

13.4.2 Contractors who routinely fail to return these items will not be issued them in support of any future contract.

10.5. IWATCH (See Something, Say Something) Training.

The Contractor and all associated subcontractors shall brief all employees on the local iWATCH program. The iWATCH training will be provided in the RIA-JMTC AT training.

10.6. Impact on contractor performance during increased FPCON during periods of increased threat.

During FPCONs Charlie and Delta, services may be discontinued/postponed due to higher threat. Services will resume when FPCON level is reduced to level Bravo or lower. The FPCON descriptions will be provided in the RIA-JMTC AT training.

The COR will keep the contractors informed on the current FPCON or any possible FPCON change.

10.7. Random Antiterrorism Measures Program (RAMP) participation.

Contractor personnel working on Rock Island Arsenal are subject to participation in installation RAMP security program (e.g. vehicles search, wearing ID badges, etc.).

Contractors will comply with any instructions given by the Rock Island Arsenal Police Department.

The RAMP program is discussed in the RIA-JMTC AT training.

10.8. Parking: The contractor shall park in designated/approved parking areas only.

The COR and/or the Arsenal Police & Security personnel may designate other areas to park depending upon the work situation.

11. SAFETY AND ENVIRONMENTAL:

11.1 Safety: When services are performed onsite the contractor is responsible for complying with all federal, state, and local safety and environmental regulations, including, but not limited to: Rock Island Arsenal, Department of the Army (DA), Occupational Safety and Health Act, Environmental Protection Agency (EPA), Illinois Environmental Protection Agency (IEPA). The contractor must adhere to all Rock Island Arsenal Safety requirements, policies and statutes. The contractor shall be responsible for obtaining any hot work/open flame permits required from the Rock Island Arsenal Fire Department. The contractor(s) while working on equipment at the RIA-JMTC will wear proper PPE, to include but not limited to:

safety glasses (with side shields), protective foot wear (steel toe), proper clothing (no shorts, tank tops, etc.), safety harness (when working off the floor), welding and cutting apparel (as needed) and adhere to OSHA NFPA 70E Arch Flash when working on electrical equipment. The contractor shall also have and observe an approved electrical lock-out tag-out procedure. As requested by the COR, the contractor may be required to submit a Safety Site Plan in limited and justified circumstances.

• See attachment “Contractor Safety Guide”.

11.2 Environmental: When services are performed onsite all hazardous wastes, acid, and contaminated material generated by the execution of this service contract will be disposed of IAW all applicable federal, state, and local laws and regulations. All transport and decontamination will be performed IAW all applicable interstate, federal, state, and local laws and regulations. Any materials and/or wastes generated from this effort shall be labeled with appropriate transportation/disposal documentation for off-site disposal to include but not limited to Hazardous waste manifests and associated Land Disposal Restriction.

Prior to discussing any environmental issues with the environmental agency of primacy, the contractor shall contact the Contracting Officer (KO) for direction.

11.3 Ozone Depleting Chemicals (ODCs): When services are performed onsite the contractor shall assure that none of the materials used contain Class I ODCs as defined by Public Law 102-484, Section 326 during execution of the tasks outlined in this SOW. Parts and equipment shall not contain polychlorinated biphenyl (PCB), ozone depleting substances (Class I or Class II), or asbestos materials.

12. INFORMATION TECHNOLOGY SUPPORT: RIA-JMTC IT Support Staff will be engaged in the event any interaction with RIA-JMTC information systems or associated computing devices is required. The Contracting Officer Representative (COR) will send a notification to the RIA-JMTC Help Desk (usarmy.RIA.usamc.mbx.ria-jmtc-helpdesk@army.mil) following the scheduling of a vendor visit. This request will notify RIA-JMTC IT Support Staff that there will be an upcoming requirement to accompany the vendor on the scheduled dates. The vendor shall notify their technician that access to the workstation may not be available outside of normal business hours. The technician will be always accompanied by an appropriately trained RIA-JMTC IT Support Staff while at the workstation. RIA-JMTC will not provide the technician credentials to access the workstation. Access to the workstation will be provided by the RIA-JMTC IT Support Staff escort. Removable Media e.g., CD/DVD/USB/SD/External hard drive will be scanned prior to use. Programs and software must be run from RIA-JMTC approved/provided media or CD/DVD(s). Vendor Devices will not be allowed to connect to the RIA-JMTC network, nor will they be allowed to connect to RIA-JMTC equipment other than to scan and transfer media.

SOFTWARE SUPPORT: Equipment identified by the COR as causing RIA-JMTC to not meet its customers’ orders or security non-compliant shall have the repair service prioritized. The contractor will provide complimentary software diagnosis, software updates, and major upgrades. RIA-JMTC will have access to software and firmware for accreditation. The contractor will notify COR within 15 days of a security update for firmware and or software.

INSPECTION/FINAL ACCEPTANCE:

1. The COR will monitor contractor performance on this contract, in accordance with the Quality Assurance Surveillance Plan (QASP).

2. Upon successful completion of remedial repair, preventative maintenance and software/firmware change the COR will inspect the work and if acceptable sign the contractors’ service report. The contractor invoicing shall take place after the Service report is received by the COR.

INFORMATION ASSURANCE AND ACCREDITATION:

1. Non-Government-Owned computing systems or devices: The Contractor shall comply with AR 25-1 and AR 25-2. The Contractor shall not install or connect non-Government-owned computing systems or devices to Government networks without the COR’s coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has a Government Assess Only Authorization. The non-Government-owned computing systems or devices include, but are not limited to, personal or Contractor-owned thumb drives e.g., memory sticks, flash drives, Universal Serial Bus (USB) drives, jump drives, pen drives, removable or external hard drives, Personal Digital Assistants (PDA), PC Cards/Express Cards, MP3 players, cell phones, digital media, floppy disks, compact disc (CD)/digital video disk (DVD) burners, optical recordings, photo flash cards, laptops, or any devices that can store data.

2. System Accreditation and Re-Accreditation: The Contractor shall assist in providing system accreditation documentation such as required artifacts and shall answer technical questions required for registration for accreditation. All documents shall be IAW Chapter 5, and Appendices D and E, AR 25-2, Information Systems Security (dated 3 August 2007) and DOD Instruction 8510.01, Risk Management Framework (RMF) Program or future DOD regulation that supersedes these regulations. The Contractor shall assist in performing yearly reviews of the accreditation, or whenever changes/additions are made to the system. The Contractor will assist in preparing risk assessments, as required.

Foot note #1 AT Level I Training This provision/contract text is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 60 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies.

The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR (or to the contracting officer, if a COR is not assigned) within 60 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil.

Foot note #2 Access and General Protection/Security Policy and Procedures. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. The contractor and all associated subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security office. The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the change clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Foot note #3 IWATCH (See Something, Say Something) Training. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. The contractor and all associated subcontractors shall brief all employees on the local iWatch program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR.

This training shall be completed within 60 calendar days of contract award and within 60 calendar days of new employees commencing performance, with the results reported to the COR no later than 60 calendar days after contract award.

Footnote #4 Impact on contractor performance during increased FPCON during periods of increased threat (contractor personnel working on an installation). During FPCONs Charlie and Delta, services may be discontinued/postponed due to higher threat. Services will resume when FPCON level is reduced to level Bravo or lower.

Footnote #5 Random Antiterrorism Measures Program (RAMP) participation. Contractor personnel working on an installation are subject to participation in installation RAMP security program (e.g. vehicles search, wearing of ID badges, etc.).

For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD Federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For contractors that do not require CAC but require access to a DoD facility or installation. Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National Crime Information Center interstate identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.