Hosting_Services_Cover_Letter_(1).pdf

This is a Request for Proposal (RFP) cover letter from the City of Cleveland's Department of Public Utilities (DPU), dated February 1, 2024, soliciting proposals from qualified information technology firms for hosting services for the DPU's Oracle Customer & Billing (CC&B) system and potential future applications. The RFP is for a one-year contract with four options to renew for additional one-year periods. A pre-proposal conference is scheduled for February 15, 2024, at 10:00 A.M. Eastern Time via Webex, and proposals are due by 12:00 P.M. on February 29, 2024, through the OpenGov web portal.

The document indicates that the City of Cleveland is seeking a consultant to provide hosting services for its customer information and billing system, which currently supports approximately 400 users across water billing, solid waste, wastewater, and electric billing for Cleveland and surrounding suburbs, including the Northeast Ohio Regional Sewer District's 280,000 accounts. The RFP aims to select a vendor for hosting the existing CC&B system (currently on version 2.7 as of 2020) and potential future applications. The City reserves the right to reject any proposals, modify the RFP, and select vendors based on its best interests. Interested parties can contact Simon Mastroianni at 216-664-2444 or simon.mastroianni@clevelandwater.com for additional information.