Hosted Solution.docx

Request for Information (Market Research) FPI-RFI-Sheet Steel # RFI-SV0161-24 Issue Date: August 28, 2024 Submittal Due Date: September 4, 2024 @10:00 am EST

Email: Sharon.Oliver@usdoj.gov

Subject: This is a request for Hosted Call Center System.

All information in this request is considered confidential and shall not be used by the Respondent for any reason other than responding to this request. This is a Request for Information (RFI) and your response is NOT an offer. The results of this Request for Information (RFI) will be used to develop an Acquisitions Strategy AND WILL NOT RESULT IN A CONTRACT OF ANY TYPE.

This request does not obligate UNICOR SBG to pay any cost that any Respondent incurs in the preparation of its response. All cost associated with the preparation of a response to this request will be borne solely by the Respondent. All submitted responses shall become the property of UNICOR SBG and will not be returned.

UNICOR, Federal Prison Industries (FPI) is soliciting proposals for hosted call center system that will be utilized in the call center operations in Byrian, TX and Tallahassee, FL. The hosted call center system will identify requirements for the proposal including software, security controls, system setup, training, and support.

Current Location:

Unicor, FPI Bryan Prison Camp 1100 Ursuline Street Bryan, TX 77805

Unicor, FPI Tallahassee Call Center 500 Capital Circle NE, Tallahassee, FL 32301

DESCRIPTION:

HOSTED SOLUTIONS-TALLAHASSEE, FL

HOSTED SLOULTION-ADD SEATS & CALL VOLUME

HOSTED SOLUTIONS-BRYAN, TX

HOSTED SOLUTIONS

HOSTED SOLUTIONS

HOSTED SOLUTION-ADD. SEATS & CALL VOLUME

HOSTED SOLUTIONS

UNICOR, FPI is seeking vendor to propose a call century system, to be utilized by FPI SBG call centers, accessed via the Internet. In addition, the vendor will also provide installation, configuration, provision, training and support. All interested parties shall furnish the following minimum information:

1. Name of Company

2. Telephone number and email address

3. Company profile

4. Provide Business Size (i.e. Large, Small, Socio-Economic Category)

5. Is your company ISO 9001 certified or any other certifications?

6. Any other information contractor deems pertinent to this request.

Any questions as a result of this Request for Information (RFI) shall be addressed in writing to Sharon.Oliver@ussdoj.gov no later than 10:00am on August 28, 2024. No phone calls will be accepted.

Response Deadline: September 4, 2024 @ 10:00am EST.

Responses shall be sent via email only to Sharon.Oliver@usdoj.gov

Additional Descriptions This request is for the renewal of a yearly service that is billed monthly for providing a management system used by the FPI and its customer. The vendor is to include a list of other requirements that are the responsibility of UNICOR to provide such as voice and data lines, routers, network switches, etc. The customer will be billed to cover these costs. This system will be accessed from FPI Bryan, Texas and Unicor, FPI Tallahassee Call Center.