Hilton_Head_Island_Airport_Retail_and_Food_and_Beverage_Concessions_(Addendum_#5_Revision).pdf

REQUEST FOR PROPOSAL

HILTON HEAD ISLAND AIRPORT RETAIL AND

FOOD AND BEVERAGE CONCESSIONS

RFP # RFP 072325

Prepared By: Airports

Dated: Monday, June 16, 2025

Proposal Due Date: Wednesday, August 6, 2025, 3:00 pm (EST)

RFP #RFP 072325 DOCUMENTS Page 2

NOTICE

COUNTY COUNCIL OF BEAUFORT COUNTY

PROCUREMENT SERVICES DEPARTMENT

106 Industrial Village Road, Bldg. 2 Post Office Drawer 1228 Beaufort, South Carolina 29901-1228

PROPOSAL NOTICE NO. RFP 072325

CLOSING DATE AND TIME: Wednesday, August 6, 2025, 3:00 pm PROPOSAL TITLE: Hilton Head Island Airport Retail and Food and Beverage Concessions

You are invited to submit a proposal, in accordance with the requirements of this solicitation which are contained herein.

There will be a Non-Mandatory Pre-Proposal meeting at 2:00 pm (EST) on Wednesday, July

2, 2025 at Please email gmurray@bcgov.net. Please contact gmurray@bcgov.net for the meeting link. All vendors are encouraged to attend.

In order for your proposal to be considered, it must be submitted through the Procurement Portal no later than 3:00 pm (EST) on Wednesday, August 6, 2025, at which time respondents to this request will be recorded in the presence of one or more witnesses. RFPs received after the time specified will not be considered. Due to the possibility of negotiation with all respondents, the identity of any respondents or the contents of any proposal shall not be public information until after the contract award is made; therefore, the public is not invited to the proposal closing.

Proposals must be submitted through the Procurement Portal at https://procurement.opengov.com/portal/bcgov. If you are not already registered, please register as a Vendor. There is no cost to register your company. This will allow you to submit your RFP electronically.

All submittals (see Submission Requirements) received in response to this Request for Proposal will be rated by a Selection Committee, based upon the Evaluation Criteria contained within this

RFP. If the best proposal respondent is clearly identified from the point summary, there will not be a need for oral presentations. If not, then an oral presentation from a minimum of the top two rated firms shall be required.

This solicitation does not commit Beaufort County to award a contract, to pay any costs incurred in the preparation of a proposal, or to procure or contract for the articles of goods or services. The

County reserves the right to accept or reject any or all proposals received as a result of this request, to negotiate with all qualified firms, or to cancel in part or in its entirety this solicitation, if it is in the best interests of the County to do so.

Dave Thomas, Procurement Services Director

(843) 255-2304 https://procurement.opengov.com/portal/bcgov

RFP #RFP 072325 DOCUMENTS Page 3

RFP #RFP 072325 DOCUMENTS Page 4

IMPORTANT ELECTRONIC SUBMITTAL REQUIREMENTS

Response submittals for this Request for Proposal will ONLY be received electronically and must be submitted ONLINE, through the Procurement Portal, no later than 3:00 pm on Wednesday, August 6, 2025.

All responses must adhere to the following guidelines:

• Suppliers are encouraged to submit responses as soon as possible. Responses are received through our secure Procurement Portal and cannot be opened prior to the due date and time. The time and date of receipt as recorded by the server will serve as the official time of receipt. The County is not responsible for late submissions, regardless of the reason.

• All requested information and forms MUST be uploaded as indicated in the

PROPOSAL SUBMITTAL Section. If you have a problem with your submittal, you may contact Support through the Procurement Portal.

https://procurement.opengov.com/portal/bcgov/projects/176575/document?section=1623217 mailto:cservice@vendorregistry.com

RFP #RFP 072325 DOCUMENTS Page 5

TITLE VI STATEMENT

COUNTY COUNCIL OF BEAUFORT COUNTY

Title VI Statement to Prime Contractors, Subcontractors, Architects, Engineers, and

Consultants

It is the policy of the County Council of Beaufort County, South Carolina, hereafter referred to as

“Beaufort County” or “the County”, to comply with Title VI of the 1964 Civil Rights Act (Title

VI) and its related statutes. To this end, Beaufort County assures that no person shall be excluded from participation in, denied the benefit of, or subjected to discrimination under any of its programs or activities on the basis of race, color, national origin, age, sex, disability, religion, or language regardless of whether those programs and activities are Federally funded or not. The

County is also committed to assuring every effort will be made to prevent the discrimination of low-income and minority populations as a result of any impact of its programs or activities. Beaufort County also assures that every effort will be made to prevent discrimination through the impacts of its programs, policies, and activities on minority and low-income populations. Additionally, the County will take reasonable steps to provide meaningful access to services for persons with limited English proficiency. In addition, Beaufort County will not retaliate against any person who complains of discrimination or who participates in an investigation of discrimination. Beaufort County will, where necessary and appropriate, revise, update, and incorporate nondiscrimination requirements into appropriate documents, directives, and regulations.

Pursuant to Title VI requirements, any entity that enters into a contract with Beaufort County including, but not limited to Prime Contractors, Subcontractors, Architects, Engineers, and

Consultants, may not discriminate on the basis of race, color, national origin, age, sex, disability, religion, or language in their selection and retention of first-tier subcontractors, and first-tier subcontractors may not discriminate in their election and retention of second-tier subcontractors, including those who supply materials and/or lease equipment. Further, Contractors may not discriminate in their employment practices in connection with highway construction projects or other projects assisted by the U.S. Department of Transportation (USDOT) and/or the Federal

Highway Administration (FHWA).

In all solicitations either by competitive bidding or negotiation made by the Contractor for work to Beaufort County to be performed under a subcontract, including procurements of materials or leases of equipment, each potential subcontractor or supplier shall be notified by the Contractor of the Contractor's obligations under the contract and the Title VI regulations relative to nondiscrimination on the basis of race, color, national origin, age, sex, disability, religion, or language by providing such a statement in its bidding and contract documents.

RFP #RFP 072325 DOCUMENTS Page 6

Upon request, the Contractor shall provide all information and reports required by Title VI requirements issued pursuant thereto, and shall permit access to its books, records, accounts and other sources of information, and its facilities as may be determined by Beaufort County, USDOT, and/or FHWA to be pertinent to ascertain compliance with such regulations, orders, and instructions. Where any information required of a Contractor is in the exclusive possession of another who fails or refuses to furnish this information, the Contractor shall so certify to USDOT or FHWA, as appropriate and via Beaufort County, and shall set forth what efforts it has made to obtain the information. In the event of the Contractor's non-compliance with nondiscrimination provisions of this contract, USDOT may impose such contract sanctions as it or FHWA may determine to be appropriate, including, but not limited to:

• Withholding of payments to the Contractor under the contract until the Contractor complies, and/or

• Cancellation, termination, or suspension of the contract, in whole or in part.

In the event a Contractor becomes involved in, or is threatened with, litigation with a subcontractor or supplier as a result of this direction to comply with Title VI, the Contractor may request USDOT to enter into such litigation to protect the interests of USDOT and FHWA. Additionally, the

Contractor may request the United States to enter into such litigation to protect the interests of the

United States. Any person or Subcontractor who believes that they have been subjected to an unlawful discriminatory practice under Title VI has a right to file a formal complaint within one hundred eighty (180) days following the alleged discriminatory action. Any such complaint must be filed in writing or in person:

Beaufort County Government Post Office Drawer 1228 | Beaufort, SC 29901-1228

843-255-2304 Telephone | E-mail: dthomas@bcgov.net mailto:dthomas@bcgov.net

RFP #RFP 072325 DOCUMENTS Page 7

INSURANCE REQUIREMENTS

4.1. INSURANCE REQUIREMENTS

1. INSURANCE REQUIREMENTS: Prior to commencing work/delivery hereunder, contractor/vendor, at his expense, shall furnish insurance certification showing the certificate holder as Beaufort County, P. O.

Drawer 1228, Beaufort, SC 29901, Attention: Risk Management Director, and with a special notation naming Beaufort County as an additional insured on the liability coverages. Minimum coverage shall be as follows:

A. Worker’s Compensation Insurance – Contractor shall have and maintain, during the life of this contract, Worker’s Compensation Insurance for his or her employees connected to the work/delivery, in accordance with the Statutes of the State of South Carolina and any applicable laws. Employers

Liability minimum limits required $500,000

B. Commercial General Liability Insurance - Contractor shall have and maintain, during the life of this contract, Commercial General Liability Insurance. Said Commercial General Liability Policy shall contain

Contractual Liability and Products/Completed Operations Liability subject to the following minimum limits:

$1,000,000 Each Occurrence/ $2,000,000 General Aggregate and $2,000,000 Products/Completed

Operations Aggregate naming Beaufort County as an additional insured.

1.3 Comprehensive Automobile Liability Insurance – The Contractor shall have and maintain, during the life of this contract, Comprehensive Automobile Liability, including non-owned and hired vehicles, of at least $500,000 COMBINED SINGLE LIMIT.

1.3.1 ADDITIONAL INSURANCE REQUIREMENTS: Umbrella Liability Insurance –

Contractor shall have and maintain, during the life of this contract, Umbrella Liability

Insurance with a minimum limit of $2,000,000

1.3.2 Builders Risk/Instillation (For Construction Projects Only) Contractor is to provide

Builders Risk/Instillation coverage at finished replacement cost value. The coverage is to include building materials in transit or at the job site location.

1.3.3 Professional Liability (Errors & Omissions): (For Professional Services Only)

Professional Liability Insurance protects against losses that occur when a “professional” errors in judgement, planning, and design could result in economic loss to the entity or county. In order to determine if Professional Liability should be required ask yourself: Is the professional licensed or certified (i.e. architects, consultants, auditors, attorneys, engineers, etc.)? Required if a contractor is performing any type of design/build for a particular project.

The vendor shall maintain a limit no less than $1,000,000 per occurrence:

D. The required insurance policy at the time of issue must be written by a company licensed to do business in the State of South Carolina and be acceptable to the County.

E. The Contractor/vendor shall not cause any insurance to be canceled or permit any insurance to lapse. All insurance policies shall contain a clause to the effect that the policy shall not be canceled or reduced, restricted or limited, until fifteen (15) days after the County has received written notice, as evidenced by return receipt of registered or certified letter. Certificates of Insurance shall contain transcript from the proper office of the insurer, the location, and the operations to which the insurance applies, the expiration date, and the above-mentioned notice of cancellation clause.

F. The information described above sets forth minimum amounts and coverages and is not to be construed in any way as a limitation on the Contractor’s liability.

RFP #RFP 072325 DOCUMENTS Page 8

SCOPE OF WORK

5.1. Scope of Work

The Hilton Head Island Airport seeks a qualified company with demonstrated experience in the marketing, development, operation and management of retail and food & beverage service concessions in airports or comparable environments such as large-scale shopping centers and hospitality destinations with high foot traffic.

A non-mandatory site visit to be held at 120 Beach City Road, Hilton Head Island, SC

29926 on July 9th, 2025 at 10:00 AM. VENDORS ARE HIGHLY ENCOURAGED TO

ATTEND.

The Airport expects the successful Proposer to meet or exceed the following goals and objectives throughout the term of the Concession Agreement to be awarded:

• Offer a variety of food and beverage service for pre- and post-security locations that meets the needs of the Airport customers, providing quality, value for money, and menu choices that vary with changing trends and customer wants and needs

• Provide designs that are attractive to the customers, enhance the terminal experience, and reflect the Hilton Head Island/Low Country area

• Provide priority opportunities for locally owned vendors to operate the cart and kiosk concession area

• Provide exceptional service to the Airport’s customers and employees

• Offer competitive pricing

• Provide a broad range of high‐quality offerings for the Airport’s customers with a commitment to provide local-branded retail products and local beverage options...Optimize concession revenue to the Hilton Head Island Airport

• Ensure that the operating hours are targeted to passenger traffic schedules

• Provide upfit for the concession space that will allow for limited hoodless on ‐site preparation of food and beverages while creating an open, welcoming, and relaxing space.

• Provide technology or other innovative service concepts to expand offerings.

Each concession employee is an ambassador for the Airport and the community. Employee training is essential and should include knowledge of the basic airport terminal amenities including other services and facilities available at the Airport.

The selected Proposer will be required to provide the necessary facility upfit for the pre-and post-security concession areas, including materials, supplies, labor, to ensure all the concessions are designed and finished in a manner that complies with all applicable building codes and Airport standards.

RFP #RFP 072325 DOCUMENTS Page 9

The Airport’s commercial service currently includes American Airlines, Delta Air Lines and United Airlines. The table below provides passenger enplanement information for the past six years.

Calendar Year Enplaned Passengers Deplaned Passengers Total Passengers

2025 (Jan-Apr) 27,332 28,528 55,860

2024 110,287 112,035 222,683

2023 105,623 107,728 213,351

2022 122,629 122,329 244,958

2021 194,579 194,240 388,819

2020 79,813 78,672 158,485

Hours of Operation

The Airport terminal standard hours are from 7:00 A.M. TO 7:00 P.M. It is expected that the successful proposer will be open and ready to serve customers when the security screening checkpoint opens and through the last scheduled departure with the flexibility to serve the occasional early morning or delayed flights.

5.2. Pre- and Post-Security Concession Information

PRE-SECURITY CONCESSION/ RETAIL SPACE

LOCATION and UPFIT DETAILS

A concession space with a sink is available pre-security within the terminal building. The space is approximately 400 square feet and is located in an area accessible to both travelers and the general public. While a detailed floor plan is not available at this time, a site visit can be arranged upon request for interested proposers to view the location and better understand the layout and surrounding foot traffic.

POST-SECURITY CONCESSION/ RETAIL SPACE

LOCATION and UPFIT DETAILS

A-B-C: Kiosk locations with floor box

D: Retail Concession

E: Kiosk location with power located in column

RFP #RFP 072325 DOCUMENTS Page 10

Area D: Power and Data locations

RFP #RFP 072325 DOCUMENTS Page 11

Area D: Stub Out floor and ceiling

RFP #RFP 072325 DOCUMENTS Page 12

RFP #RFP 072325 DOCUMENTS Page 13

5.3. Special Conditions

Airport Environment – It is important for proposers to note that the airport operating environment presents to the operator a set of unique challenges that do not exist in a typical concession, retail setting. Listed below are some of the key factors that affect concession operations at an airport:

• Customers have a limited amount of time and therefore must be served quickly. This constraint must be taken into consideration when determining staffing levels and when menus are developed.

• Airport customers are primarily airline passengers traveling with carry‐on luggage and, in some cases, wheelchairs and strollers.

• Airport concessions must be open 365 days per year, without exception, with extended operating hours, based on passenger levels. Concessions must provide a minimum level of

RFP #RFP 072325 DOCUMENTS Page 14 staffing but also ensure that staffing levels reflect the peaks and fluctuations in daily passenger traffic.

• Flight delays happen throughout the year. The operations plan must be flexible for extended hours.

• Deliveries must be made in accordance with the Airport’s delivery policies, security requirements, and at varied times at the designated delivery location.

• The Airport is a non‐smoking facility to include vaping.

It is important to keep in mind that airline gate assignments and passenger activity and distribution are subject to change due to a variety of reasons outside of the Airport’s control, including but not limited to airline relocations, airline strikes, airport construction and reconfiguration, changes in airline traffic, airport security requirements, and other economic factors impacting airline travel patterns.

Hours of Operation

The Airport terminal standard hours are from 7:00 A.M. TO 7:00 P.M. It is expected that the successful proposer will be open and ready to serve customers when the security screening checkpoint opens and through the last scheduled departure with the flexibility to serve the occasional early morning or delayed flights.

Customer Services

Providing top‐notch customer service is the goal. The selected Proposer must accept at least three major credit/debit cards (one of which must be Visa or MasterCard) and cash for any purchase. Furthermore, as payment options evolve, the selected Proposer is encouraged to accept other payment options available across different technology platforms. In addition, the selected Proposer must accept airline vouchers for food purchases.

Special consideration should be given to having prepared meals to go and packaging take‐ away items so that they can easily be carried, unpacked, and consumed on an airplane, including all utensils and condiments that may be required. Customers shall be offered a handled bag for all take‐out purchases.

5.4. Security

The selected Proposer shall comply with all Airport security regulations as prescribed by 49 CFR

Part 1542 and agree to employ such measures as are necessary to prevent or deter the unauthorized access of persons or vehicles into the secure area of the airport.

The selected Proposer shall comply with Transportation Security Regulation Part 1542 and

Airport security policies as presently outlined in the Airport Security Plan, as such Plan may be amended from time‐to‐time. The Proposer shall remain fully compliant with all applicable

Transportation Security Administration (TSA) regulations, including but not limited to, those

RFP #RFP 072325 DOCUMENTS Page 15 related to prohibited items. The proposer is responsible for ensuring that all personnel are knowledgeable about current TSA guidelines and maintain up-to-date awareness of any changes to the TSA Prohibited Items List.

The selected Proposer shall pay any forfeitures or fines levied upon it, or the Airport through enforcement of Part 1542, or any other applicable federal, state, or local regulation, due to acts or omissions of the selected Proposer, their employees, agents, suppliers, invitees, or guests and for any attorney fees or related costs paid by Beaufort County because of any such violation.

The selected Proposer will be obligated to comply with all current and future Airport and FAA rules and regulations and policies and procedures in place for the Airport.

The selected Proposer will be responsible for obtaining all necessary Airport ID badges during the term of the Lease and Concession Agreement. All costs for complying with security regulations shall be the sole responsibility of the selected Proposer including cost associated with prohibited item control procedures and materials necessary for compliance. Any fines imposed by the Airport because of a selected Proposer’s actions or non‐compliance with rules, regulations, policies, or laws shall immediately be paid to the Airport by the selected Proposer on demand by the Airport.

The cost of obtaining an Airport ID badge shall be the sole responsibility of the applicant. The

Airport shall have complete control over granting, denying, withholding, or terminating security clearance for selected Proposer’s employees. Clearance is required for all employees upon being hired or assigned to the Airport.

The selected Proposer shall not permit any employee to begin work until the Airport clears the employee through the mandated background check as well as all other background checks and issued the necessary documents and ID badges in order to enter sterile area.

5.5. PROPOSAL REQUIREMENTS AND FORMAT Submissions must contain, at a minimum, the following sections in the format shown below. Table of Contents –

List the title of each tabbed section and title of any additional information included in the Proposal.

1. Proposed Concessionaire Minimum Qualification Information

A. Name of contact person(s) for correspondence and notification purposes

B. Legal name/names of principal officer and the authorized representative to work with the Airport.

C. Proposers must evidence that they are fully competent and that they have the necessary experience and capacity to fulfill the Lease and Concession Agreement requirement.

RFP #RFP 072325 DOCUMENTS Page 16

D. To be considered, Proposers must evidence that they have a minimum of five (5) years prior experience in the marketing, development, operation and management of retail and food & beverage service concessions in airports or comparable environments such as large-scale shopping centers and hospitality destinations with high foot traffic.

E. Summary of qualifications, listing of existing airport food and beverage concessions operations and/or non‐airport food and beverage operations (whether leased or owned) in operation over the last five (5) years with contact information for landlords where applicable.

2. Management, Organization, and Business Information

A. Management/Organization

B. Proposed resident manager’s resume of experience. If the resident manager has not been identified at the time of proposal submission, provide summary of qualifications and experience required.

C. Comparable projects managed by proposed resident manager, if known at time of proposal submission.

D. Submit a detailed description of the management structure and operating program

(including staffing plan) to be used in the operation of this concession. Describe the relationship of the local operating staff in Hilton Head Island to the corporate structure if part of a larger corporation. Proposer may use charts, pictures, and diagrams as necessary.

E. Describe your company’s customer service philosophy.

3. Plans for Retail and Food & Beverage Concession Spaces

A. Provide a conceptual plan and color or black/white copy of rendering detailing how proposer plans to develop the pre and post security retail and food & beverage concession spaces and provide a detailed description of proposer’s conceptual plan and marketing strategy. The conceptual plan shall include, at a minimum, the following:

a. The proposed layout of the pre-security and post-security concession space (D) and kiosk areas (A, B, C, E)

b. A front elevation of the proposed conceptual plan of the concession areas

c. Architectural style, building materials and general design and color scheme

d. Proposed signage and themes

RFP #RFP 072325 DOCUMENTS Page 17

e. The proposed upfit design including compliance with a Federal Aviation

Administration or Transportation Security Administration design limitations, general appropriateness to the Hilton Head Island/Lowcountry market, and cost effectiveness of the proposed food and beverage concession.

f. A design and description of any proposed kiosks, carts or free‐standing concession stands (figures A, B, C, E)

g. Proposed equipment and furnishings.

h. All design documents must be reviewed and approved by the Airport prior to any construction. It is the responsibility of the selected Proposer to obtain and comply with all permits, licenses and authorizations as may be applicable from all governing agencies having jurisdiction over the area to be developed and operated as the Restaurant and Retail concession in the Airport Terminal.

4. Proposed Food & Beverage Menu and Pricing

a. Preferred menu concepts at The Hilton Head Island Airport must include local branding, healthy food choices, and alcoholic beverage. Menu concepts should include offerings considering the medical needs, dietary restrictions and cultural differences of the customers at the Airport, such as vegetarian, vegan, gluten free, etc. The Airport’s overall goal of this concession solicitation is to provide the public with outstanding quality and variety of appetizing food and drink choices that appeal to contemporary public needs and preferences and are provided at reasonable and competitive prices when compared to similar facilities outside the

Airport environment.

b. Proposed menu and pricing including quality, variety, and creativity of product offerings. Proposers should:

i. Describe in detail the type of food and beverage service proposed.

ii. Describe reasons and strategy for the concepts proposed.

iii. Provide a detailed description of all proposed menu items and provide the proposed price list.

iv. Indicate what sales incentives or programs that will be made available to

Airport’s tenant’s employees.

5. Proposed Retail Offerings

a. Preferred concepts at Hilton Head Island Airport include both travel necessities and local branded gifts. The Airport’s overall goal of this concession solicitation is to provide the public with outstanding quality and variety of choices that appeal to contemporary public needs and preferences and are provided at reasonable and competitive prices when compared to similar facilities outside the Airport environment.

RFP #RFP 072325 DOCUMENTS Page 18

b. Proposed product offerings including quality, variety, and creativity of product offerings. Proposers should:

I. Describe in detail the products proposed.

II. Describe reasons and strategy for the concepts proposed.

III. Provide the proposed price list.

IV. Indicate what sales incentives or programs that will be made available to Airport’s tenant’s employees.

6. Marketing Plan

a. Provide a detailed description on how the food and beverage concession for pre-and post-security will be marketed to the air traveling public and members of the public. Description shall include methods and proposed strategy for maximizing projected revenue.

b. Provide recommendation for any signage within the areas of the Terminal.

7. Financial Benefit Plan

a. Proposals shall include a financial benefit plan to the airport.

b. This plan shall include a Minimum Annual Guarantee (MAG) and should consider a percentage of sales specific to Retail, Food and Beverage (non-alcohol sales) and alcohol sales.

8. References

• Provide list of business references for the last (5) years.

PROPOSAL SUBMISSION INSTRUCTIONS

1. Award shall be posted on the County's Procurement Portal.

2. Prohibition of Gratuities: It shall be unethical for any person to offer, or give, or agree to give any County employee or former County employee, or for any County employee or former County employee to solicit, demand, accept, or agree to accept from another person, a gratuity or an offer of employment in connection with any decision, approval, disapproval, recommendation, or preparation of any part of a purchase request, influencing the content of any specification or procurement standard, rendering of advice, investigation, auditing, or in any other advisory capacity in any proceeding or application, request for ruling, determination, claim or controversy, or other particular matter, pertaining to any program requirement or a contract or subcontract, or to any solicitation or proposal therefore.

3. Questions

RFP #RFP 072325 DOCUMENTS Page 19

A. Submit questions you have through the Procurement Portal no later than 5:00 pm on

Wednesday, July 16, 2025.

B. Answers to questions received that would change and/or clarify this solicitation will be posted on the Procurement Portal as addendum.

C. Selection Committee members SHALL NOT be contacted during the RFP process.

4. In order to do business with the Beaufort County, vendors must register through the

Procurement Portal at https://procurement.opengov.com/portal/bcgov. Registering allows businesses to identify the type of goods and services they provide so that they may receive email notifications regarding relevant solicitations out for bid.

EVALUATION CRITERIA

No. Evaluation Criteria Scoring Method Weight (Points)

1. Execution Plan

Approach to the process and ability to meet objectives in all phases of the project. Understanding of the tasks to be performed and timeline of key milestone dates that fit within the desired completion date.

Points Based 10 (10% of Total)

2. Business Experience and Qualifications

• Experience successfully operating and managing food, beverage, and vending concessions of similar scale at a comparable airport(s) or comparable off-airport venues.

• Experience with the specific brand(s) proposed.

Points Based 15 (15% of Total)

3. Plans of Proposed Concession Spaces

Pre-and Post Security

Points Based 20 (20% of Total)

4. Proposed Product Offerings, Menu and

Pricing

Pre and Post Security

Points Based 20 (20% of Total)

5. Proposed Marketing Plan

Pre-and Post Security

Points Based 15 (15% of Total) https://procurement.opengov.com/portal/bcgov

RFP #RFP 072325 DOCUMENTS Page 20

6. Proposed Financial Benefit Plan

Proposals shall include a financial benefit plan to the airport. This plan shall include a Minimum Annual

Guarantee (MAG) and should consider a percentage of sales specific to Retail, Food and

Beverage (non-alcohol sales) and alcohol sales for Pre-and Post

Security locations.

Points Based 20 (20% of Total)

PROPOSAL SUBMITTAL

1. Proposer confirms the proposal is firm for a period of at least 90 days from the closing date for submission of proposal.*

☐ Please confirm

*Response required

2. Please Provide Licenses and Certificate of Insurance. *

*Response required

3. Certification regarding Debarment, Suspension, Ineligibility, and Voluntary exclusion*

The contractor certifies, by submission of this qualification statement or acceptance of a contract, that neither it nor its principals is presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction by any State, Federal department, or agency.

It further agrees by submitting this qualification statement that it will include this clause without modification in all lower tier transactions, solicitations, proposals, contracts, and subcontracts.

Where the bidder/contractor or any lower tier participant is unable to certify to this statement, it shall attach an explanation to this solicitation/bid.

☐ Please confirm

*Response required

4. State whether your company has been involved in any litigation within the past five (5) years, arising out of your performance. *

☐ Yes

☐ No

*Response required

When equals "Yes"

RFP #RFP 072325 DOCUMENTS Page 21

4.1. Explain fully any litigation involving performance.*

*Response required

5. Non-Segregated Facilities*

CERTIFICATION BY CONTRACTOR

Regarding

NON-SEGREGATED FACILITIES

The Bidder certifies that he does not, and will not, provide and maintain segregated facilities for his employees at his establishments and, further that he does not, and will not, permit his employees to perform their services at those locations, under his control, where segregated facilities are provided and maintained. Segregated fountains, transportation, parking, entertainment, recreation, ad housing facilities; waiting, rest, wash, dressing, and locker room, and time clock, work, storage, restaurant, and other eating areas which are set apart in fact, or by explicit directive, habit, local custom, or otherwise, based on color, creed, national origin, and race. The Bidder agrees that, except where he has obtained identical certifications from proposed subcontractors for specific time periods, he will obtain identical certifications from proposed subcontractors prior to the award of subcontractors exceeding $10,000.00 which are not exempt from the provisions of the Equal Opportunity clause, and that he will retain such certifications in his files.

The Bidder agrees that a breach of this certification is a violation of the Equal Opportunity clause in this Contract. The penalty for making false statements is prescribed in 18 U.S.C. 1001.

☐ Please confirm

*Response required

6. Please upload any relevant certifications and/or licenses

7. Proposal (excluding pricing)*

To achieve a uniform review process and allow for adequate comparability, the information is to be organized in the manner specified below and the entire package must not exceed 15 double-sided printed pages excluding cover pages. Please include a cover page at the start of each section.

1. Proposed Concessionaire Minimum Qualification Information

A. Name of contact person(s) for correspondence and notification purposes

B. Legal name/names of principal officer and the authorized representative to work with the Airport.

C. Proposers must evidence that they are fully competent and that they have the necessary experience and capacity to fulfill the Lease and Concession Agreement requirement.

RFP #RFP 072325 DOCUMENTS Page 22

D. To be considered, Proposers must evidence that they have a minimum of five (5) years prior experience in the marketing, development, operation and management of retail and food & beverage service concessions in airports or comparable environments such as large-scale shopping centers and hospitality destinations with high foot traffic.

E. Summary of qualifications, listing of existing airport food and beverage concessions operations and/or non‐airport food and beverage operations (whether leased or owned) in operation over the last five (5) years with contact information for landlords where applicable.

2. Management, Organization, and Business Information

A. Management/Organization

B. Proposed resident manager’s resume of experience. If the resident manager has not been identified at the time of proposal submission, provide summary of qualifications and experience required.

C. Comparable projects managed by proposed resident manager, if known at time of proposal submission.

D. Submit a detailed description of the management structure and operating program

(including staffing plan) to be used in the operation of this concession. Describe the relationship of the local operating staff in Hilton Head Island to the corporate structure if part of a larger corporation. Proposer may use charts, pictures, and diagrams as necessary.

E. Describe your company’s customer service philosophy.

3. Plans for Retail and Food & Beverage Concession Spaces

A. Provide a conceptual plan and color or black/white copy of rendering detailing how proposer plans to develop the pre and post security retail and food & beverage concession spaces and provide a detailed description of proposer’s conceptual plan and marketing strategy. The conceptual plan shall include, at a minimum, the following:

a. The proposed layout of the pre-security and post-security concession space (D) and kiosk areas (A, B, C, E)

b. A front elevation of the proposed conceptual plan of the concession areas

c. Architectural style, building materials and general design and color scheme

RFP #RFP 072325 DOCUMENTS Page 23

d. Proposed signage and themes

e. The proposed upfit design including compliance with a Federal Aviation

Administration or Transportation Security Administration design limitations, general appropriateness to the Hilton Head Island/Lowcountry market, and cost effectiveness of the proposed food and beverage concession.

f. A design and description of any proposed kiosks, carts or free‐standing concession stands (figures A, B, C, E)

g. Proposed equipment and furnishings.

h. All design documents must be reviewed and approved by the Airport prior to any construction. It is the responsibility of the selected Proposer to obtain and comply with all permits, licenses and authorizations as may be applicable from all governing agencies having jurisdiction over the area to be developed and operated as the Restaurant and Retail concession in the Airport Terminal.

4. Proposed Food & Beverage Menu and Pricing

a. Preferred menu concepts at The Hilton Head Island Airport must include local branding, healthy food choices, and alcoholic beverage. Menu concepts should include offerings considering the medical needs, dietary restrictions and cultural differences of the customers at the Airport, such as vegetarian, vegan, gluten free, etc. The Airport’s overall goal of this concession solicitation is to provide the public with outstanding quality and variety of appetizing food and drink choices that appeal to contemporary public needs and preferences and are provided at reasonable and competitive prices when compared to similar facilities outside the

Airport environment.

b. Proposed menu and pricing including quality, variety, and creativity of product offerings. Proposers should:

i. Describe in detail the type of food and beverage service proposed.

ii. Describe reasons and strategy for the concepts proposed.

iii. Provide a detailed description of all proposed menu items and provide the proposed price list.

iv. Indicate what sales incentives or programs that will be made available to

Airport’s tenant’s employees.

5. Proposed Retail Offerings

RFP #RFP 072325 DOCUMENTS Page 24

a. Preferred concepts at Hilton Head Island Airport include both travel necessities and local branded gifts. The Airport’s overall goal of this concession solicitation is to provide the public with outstanding quality and variety of choices that appeal to contemporary public needs and preferences and are provided at reasonable and competitive prices when compared to similar facilities outside the Airport environment.

b. Proposed product offerings including quality, variety, and creativity of product offerings. Proposers should:

I. Describe in detail the products proposed.

II. Describe reasons and strategy for the concepts proposed.

III. Provide the proposed price list.

IV. Indicate what sales incentives or programs that will be made available to Airport’s tenant’s employees.

6. Marketing Plan

a. Provide a detailed description on how the food and beverage concession for pre-and post-security will be marketed to the air traveling public and members of the public. Description shall include methods and proposed strategy for maximizing projected revenue.

b. Provide recommendation for any signage within the areas of the Terminal.

7. Financial Benefit Plan

a. Proposals shall include a financial benefit plan to the airport.

b. This plan shall include a Minimum Annual Guarantee (MAG) and should consider a percentage of sales specific to Retail, Food and Beverage (non-alcohol sales) and alcohol sales.

8. References

• Provide list of business references for the last (5) years.

*Response required

RESERVED RIGHTS

The County shall not be responsible for any of the costs associated with responding to this request and all submitted materials shall become the property of the County. Furthermore, the County expressly reserves the right and options to:

• Reject any or all consultants and re-advertise if deemed necessary

RFP #RFP 072325 DOCUMENTS Page 25

• Waive any or all formalities and technicalities

• Approve, disapprove, or cancel all services associated with the project

The County has yet to decide whether to select one or more other firms to provide some or all of the professional services described in this document. All selected firms will perform such services under the direct supervision of Beaufort County.

SELECTION AND NOTIFICATION

The selected firms will be given written notification of being selected by the County. This work may be awarded in whole or in part at the sole discretion of the County. The County will negotiate and execute a contract with the selected firm(s) prior to the beginning of the actual services. Should contract negotiations fail, the County will negotiate with one or the other highly ranked firms. In general, the contract will comply with applicable laws and standard provisions and shall contain the following terms:

• Detailed scope of services

• Schedule for providing services

• Cost of services

Attachments:

A - Concession layout 2