Sole Source Justification Form

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Bulletin Reference Number 27-478HFS-DIREC-B-54165

Requesting Agency/University Healthcare and Family Services

Sole Source Justification Form - Part I Section I - General Information

Department/Bureau/Section: Department of Healthcare and Family Services

Need Identified Date: Jul 1, 2026 Supply/Service Need By Date: Oct 15, 2026

Project Title: Illinois Eligibility System

Vendor: Deloitte Consulting LLP

Provide a description of the supplies or services required:

Illinois' Integrated Eligibility System (IES) is a joint venture operated by the Department of Healthcare and Family Services (HFS), and the Department of Human Services (DHS) to determine eligibility for benefit programs including medical programs such as Medicaid, the Supplemental Nutrition Assistance Program (SNAP), and the Temporary Assistance for Needy Families (TANF) program.

This contract will allow HFS, DHS, and DoIT to continue ongoing work and execute proposed task orders (below) with Deloitte on critical system projects while also transitioning to a new vendor that was awarded in February through a competitive procurement.

The proposed task orders will allow for upgrades to maintain operations and ensure compliance with new federal requirements for both Medicaid and SNAP resulting from the passage of HR1, provide any technology modernization work needed to keep the system current, and detail transition activities.

Value: Not to Exceed Value of Initial Term, this Change Order or Amendment: 126,320,430.4

Will this Sole Source amend a Professional or Artistic Services contract? Yes No

*Sole Source may not be used for amendments for Professional or Artistic Services if the amendment would increase the value by more than 5% of the initial award or extend the term by more than 60 days.

Type: New Sole Economically Feasible Source

Section II - Proposed Term

One-Time Purchase Term Contract

Estimated Contract Begin Date: Oct 15, 2026

Estimated Contract End Date: Oct 14, 2027

Number of Potential Renewals: 0

Length of Each Renewal in Months:

Total Value of All Renewals:

If a Term Contract, does the term, including renewals, exceed 12 months? Yes No

Section III - Funding Source Select the type of funding to be used (Check all that apply): State Appropriate Funds Federal Funds Other (Explain):

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Bulletin Reference Number 27-478HFS-DIREC-B-54165

Requesting Agency/University Healthcare and Family Services

Section IV - Sole Source Justification

This purchase is economically only available from a single source primarily because it is: (If "Other" explain in one sentence)

Compatibility of Equipment, Accessories, Replacement Parts or Service

Are there secondary justification(s) for this sole source? Yes No

Another justification that this purchase is only available from a sole source is because it is:

Potential Loss of Federal Funding

Another justification that this purchase is only available from a sole source is because it is:

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Bulletin Reference Number 27-478HFS-DIREC-B-54165

Requesting Agency/University Healthcare and Family Services

Section V - Purchase History

Has the Agency or University Purchased these supplies or services in the past? Yes No

Term Term From Term To Value Description Contract Number Type

1 10/16/2012 10/15/2017 114,854,833 Design, Develop and Implement IES 2012-00-015 RFP

2 07/31/2013 10/15/2017 1,995,742 Brings Task Order Process in line with intent of contract 2012-00-015-02 Sole Source

3 03/20/2014 10/15/2017 0 To implement DHHS changes to 45 CFR Parts 160 and 164 2012-00-015-03 Amendment

4 06/30/2014 10/15/2017 26,901,430 Additional funding to implement requirements in Deloitte's SOW 2 for Phase II

2012-00-015-04 Sole Source

5 02/20/2015 10/15/2017 2,887,991 Move SOW 2 go live date/add additional modules to ABE/IES 2012-00-015-05 Sole Source

6 02/20/2015 10/15/2017 3,968,743 Development of WVX model 2012-00-015-06 Sole Source

7 08/19/2015 10/15/201 -873,023 Reduced project scope to remove LTSS development 2012-00-015-07 Amendment

8 06/21/2016 10/15/2020 40,300,000

Extend timeline & add funding for Phase 2 of IES to reduce risks associated with deploying a new system

2012-00-015-008 Sole Source

9 10/16/2017 10/15/2020 28,950,000 Deloitte Contract renewal 2012-00-015-010 Renewal

10 01/11/2018 10/15/2020 67,531,687 Additional funding for system development, maintenance and operations

2012-00-015-011 Sole Source

If more than 10, or if other comments, explain:

11. 4/14/2020-10/15/2020 $45,941,921- Adding funding for system development-2012-00-15-012 -Sole Source

12. 10/16/2020-10/15/2020 $86,999,676-Deloitte Contract Renewal- 2012-00-015-013- Renewal.

13. 1/20/22-10/15/2022 $10,000,000- Additional funding form ARPA grant to fix SNAP defects.

14. 10/16/2022-10/15/2023 $33,484,672 Deloitte transition contract 2023-00-002 Sole Source

15. 10/15/2023 - 10/15/2023 $26,598,092 Deloitte transition contract 2023-00-002-2 Sole Source amendment

16. 10/15/23 - 10/14/24 $107,596,999 Deloitte transition contract 2024-00-001 Sole Source

17. 10/15/24-10/14/25 $109,391,909.26 Deloitte transition contract 2025-00-002 Sole Source 18: 10/15/25-10/14/26 $120,998,620.92 Deloitte transition contract 2026-00-001 Sole Source 19: 10 year Term- The Contract was awarded to Accenture; however, the contract has not been executed.

Section VI - Business Rationale

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Bulletin Reference Number 27-478HFS-DIREC-B-54165

Requesting Agency/University Healthcare and Family Services

1. Provide a detailed explanation of the need for the supplies or services:

Illinois’ Integrated Eligibility System (IES) is a joint venture used by HFS, DHS, and DoIT. HFS is the lead agency for procurement and payments related to the IES vendor contract, but the contract and all vendor work are managed by the three agencies. The USDA Food and Nutrition Administration (FNA) and the Centers for Medicare and Medicaid Services (CMS) provide funding for this contract and both agree that the contract is needed to ensure medical, nutritional, and financial benefits continue to be distributed to the Illinois residents who depend on them.

The three agencies involved are seeking approval of an additional one-year sole source contract with Deloitte to operate the system until the contract as a result of a competitive procurement (BidBuy#24-478HFS-DIREC-B-38467) has been executed and the system has been transfered to the successor vendor. Deloitte’s current one-year contract will expire on October 14, 2026.

An award was made to another Vendor, but the subsequent protest paused contract negotiations until the protest process was resolved. Now that the protest decision has been issued, HFS can proceed with negotiations. The contract will also require an approximately 60-day federal CMS review before execution and transition can begin. The transition is estimated to take at a minimum 6 month.

HFS is not requesting the one-year term because it anticipates that another full year will be required for transition. Rather, the one-year term is intended to provide a not-to-exceed continuity period so there is no interruption in IES operations while the competitive contract is finalized, executed, and the operational transfer is safely completed. The State retains the ability to terminate the contract, in whole or in part if the services are no longer required.

The current IES supports and distributes medical, nutritional, and financial benefits for approximately 3 million Illinoisans. If there is no vendor in place at any time during this procurement and transition process, it would have a detrimental impact on millions of lives. Not having a vendor in place would also disrupt the work efforts of approximately 4,300 HFS and DHS staff, who would no longer be able to complete their work or manually approve benefits, which would prove difficult and not cost-effective. Most of the work subject to this contract is federally matched at rates between 75 – 90%, with the state’s federal partners providing approximately $275-300 million per year to the state budget for the IES. The state will lose these funds if the system does not comply with federal requirements.

2. Provide a list and describe in detail the specifications required to satisfy the need:

This contract will ensure the continued efficient operations of the Illinois Integrated Eligibility System (IES) by providing continued maintenance, operation, and development of the IES. IES operations includes determination of eligibility for Illinois medical programs (Medicaid, Children’s Health Insurance Program, and other State sponsored medical assistance), Supplemental Nutritional Assistance Program (SNAP) and cash assistance. Deloitte will continue to support existing IES operations and previously authorized work while the State completes the transition to the successor vendor.

This sole source contract includes a 15% goal of to include businesses owned and controlled by minorities, women, and persons with disabilities to comply with BEP.

Task Orders to be utilized under the new contract:

• TO001: Maintenance and Operations

• TO003: SNET Includes hosting of Atlassian products

• TO004: DHS Ticket Support

• TO006: Security - Scanning and Remediation

• TO014: Medicaid M&O Ticket Support

• TO017: Security - ARC-AMPE Compliance

• TO021: Elixir Replacement Project

• TO022: Application Interfaces Externalization

• TO024: Technology Modernization

• TO025: Transition Activities

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Bulletin Reference Number 27-478HFS-DIREC-B-54165

Requesting Agency/University Healthcare and Family Services

3. Provide detail explaining the justification selected in Section IV to explain why the requested supplies or services are the only ones available that can satisfy the agency or university requirements?

The State purchased a transfer system from Deloitte in 2012 that was modified and customized to create the State's Integrated Eligibility System (IES). IES is the State's single system used to determine eligibility for medical assistance, cash assistance, and SNAP.

Deloitte has been the vendor involved with IES design, development, and implementation work (DDI) since 2012 and is uniquely qualified to provide the maintenance, operations, development, and any transition services needed to ensure the IES remains operational. IES cannot be transferred to a new vendor without assurances that there will be no degradation or stoppages of the system. Deloitte currently operates IES and must continue operations while providing the system knowledge, documentation, access, and knowledge transfer necessary for an orderly transition. The successor vendor will participate in the transition and ultimately assume responsibility for IES, but cannot perform Deloitte’s incumbent transition obligations before the transfer is complete. The competitive procurement has concluded; the remaining steps include contract negotiations, required federal review, execution, and transition. Any gap in services during contract negotiations, federal review, execution, and transition could disrupt IES operations and jeopardize compliance with applicable federal requirements.

4. What are the unique features of the supplies or services that are not available in any other product or by any other vendor? Provide specific quantifiable factors/qualifications:

Deloitte is the current IES operator and has the system-specific knowledge, documentation, code familiarity, and operational experience necessary to transition the system to the successor vendor while maintaining uninterrupted operations. The successor vendor can receive the transition, but cannot replace Deloitte’s role as the incumbent in transferring that knowledge and operational responsibility.

The IES contains over six (6) million lines of computer code, over 1,500 screens, and approximately 1,800 data tables. The system must interface efficiently with over 100 upstream and downstream systems. It is used by over 4,000 State employees and partner entities. It must satisfy requirements of multiple federal authorities: Centers for Medicare & Medicaid Services (CMS), Food and Nutrition Service (FNS), Social Security Administration (SSA), as well as State requirements, and must satisfy the current MARS-E V2.2 requirements for connection to the federal data services hub. Maintaining Deloitte’s support during the transition is necessary to complete knowledge transfer, system documentation, troubleshooting, and stabilization until responsibility is transferred to the successor vendor.

5. Has the Agency or University considered alternative supplies or services to satisfy their need? Yes No

5a. If no, why weren't alternatives evaluated?

Alternatives were not considered because the competitive procurement process had already identified the successor vendor. The State issued a Request for Proposal, resulting in an award to Accenture. Following the award, a vendor protest suspended contract negotiations with the selected vendor until the protest was fully resolved. The State must now resume and complete contract negotiations. Additionally, prior to execution, the contract must be submitted to the Centers for Medicare & Medicaid Services (CMS) for federal review and approval. Once CMS approval is obtained and the agreement is executed, transition activities may commence.

The successor vendor will begin participating in knowledge-transfer activities and will ultimately assume responsibility for the Illinois Eligibility System (IES). However, the successor vendor cannot fulfill Deloitte’s incumbent transition obligations until the knowledge-transfer process is complete. The transition period is estimated to require a minimum of six months.

Given these requirements, the State must continue to engage Deloitte as the current IES operator. Deloitte possesses the system-specific knowledge, documentation, code familiarity, and operational experience necessary to ensure an effective transition to the successor vendor while maintaining uninterrupted system operations.

6. Are there resellers or distributors?

Yes No N/A

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Bulletin Reference Number 27-478HFS-DIREC-B-54165

Requesting Agency/University Healthcare and Family Services

7. What efforts were made to get the best possible price (i.e. did the agency/university negotiate) and how did you determine the price for this purchase is considered fair and reasonable?

The blended hourly rate shall be $155.70 for the following task orders TO001, TO004, TO006, TO014, TO017, TO021, TO022, TO024 and TO025. Estimated 808,982 hours X $155.70 = $125,958,497.40

Task Order 003 includes monthly hosting costs totaling $246,475.00.

Task order 006 also include estimated software costs at $115,458.00

The state recently executed a NASPO contract for IES Procurement Assistance and IT Support Services, and those hourly rates were between $175 and $215 per hour. In reviewing these contracts, the state has determined that Deloitte provides the best possible price while also having the required expertise to run a system of this size and complexity.

8. Will this purchase obligate the State to this vendor for future purchases such as maintenance, licensing or continuing need?

Yes No

9. What will be the financial or other impact to the State if this sole source is not approved and a competitive bid is required?

Failure to have this sole economically feasible contract in place will cause the IES to operate without sufficient technical oversight, which could lead to serious outages of the system, delays in processing eligibility applications and changes, possible inaccurate enrollment, loss or delay of benefits for customers, overpayment by the state, harm to approximately three (3) million Illinoisans who receive health, SNAP, or cash assistance benefits, financial harm to approximately 120,000 individual medical providers unable to receive payment on processed claims, non-compliance with federal regulations, and loss of federal matching funds. Federal partners, CMS and FNS provide approximately $275-300 million per year to the State budget for the IES system.

10. Is there any additional information you would like to add to justify this sole source?

N/A

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Bulletin Reference Number 27-478HFS-DIREC-B-54165

Requesting Agency/University Healthcare and Family Services

Section VII

Requesting Department Representative

Requesting Department Signature Required

I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed.

Date Sep 21, 2026

Printed Name Katherine Yger E-mail Address katherine.yager@illinois.gov

Phone Number (217)557-5777

State Agency Bureau/Division Head or University Purchasing Director Approval and Signature Required

I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed. (All prior form fields will lock once this e-signature is completed)

E-mail Address Monique.N.Wantland@illinois.gov

Phone Number (217)557-5777 Date Sep 21, 2026

Printed Name Monique Wantland

Agency Bureau/Division Head or University Purchasing Director and Not a Designee

SPO Approval and Signature Required

I have reviewed and understand the contents of this Sole Source Justification and agree with the State Agency or University determination.

I have reviewed and understand the contents of this Sole Source Justification and do not agree with the State Agency or University determination. As a result, the State Agency or University must explore other sourcing methods to satisfy their need.

State Purchasing Officer Signature Phone Number 217.993.1719 Date Sep 22, 2026

Printed Name Jennifer Klein E-mail Address jennifer.klein@illinois.gov

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Bulletin Reference Number 27-478HFS-DIREC-B-54165

Requesting Agency/University Healthcare and Family Services

Sole Source Justification Form - Part II Section I - General Information

Project Title Integrated Eligibility System Design, Development, and Implementation Vendor

Vendor Deloitte Consulting LLP

Initial Date of Procurement Bulletin Posting Sep 23, 2026

Was a Sole Source hearing held per 30 ILCS 500/20-25?

Yes - Complete Section II and III below (Section II will only be visible when this option is selected)

No - Section II not required, go to Section III below Section III - CPO Approval and Signature Required

Based on my review, I authorize the Agency/University to proceed in accordance with the published Notice referenced above.

Based upon my review, I authorize the Agency/University to proceed with the following Changes.

Based on my review, the Agency/University is not authorized to proceed with this sole source as presented and my recommendation is that it be cancelled.

Other

CPO Signature CPO Phone 217.622.1857

Printed Name Ellen H. Daley Date

CPO E-mail ellen.h.daley@illinois.gov

Version 7.01 Page of Sole Source Justification Form - Part I Section I - General Information Will this Sole Source amend a Professional or Artistic Services contract?

If yes, what was the original contract value?

*Sole Source may not be used for amendments for Professional or Artistic Services if the amendment would increase the value by more than 5% of the initial award or extend the term by more than 60 days.

Section II - Proposed Term If a Term Contract, does the term, including renewals, exceed 12 months?

If yes, provide a detailed justification including any economic benefit received for agreeing to a multi-year term:

Section III - Funding Source Select the type of funding to be used (Check all that apply):

Section IV - Sole Source Justification Are there secondary justification(s) for this sole source?

Section V - Purchase History Has the Agency or University Purchased these supplies or services in the past?

Term Term From Term To Value Description Contract Number Type Section VI - Business Rationale

1. Provide a detailed explanation of the need for the supplies or services:

2. Provide a list and describe in detail the specifications required to satisfy the need:

3. Provide detail explaining the justification selected in Section IV to explain why the requested supplies or services are the only ones available that can satisfy the agency or university requirements?

4. What are the unique features of the supplies or services that are not available in any other product or by any other vendor? Provide specific quantifiable factors/qualifications:

5. Has the Agency or University considered alternative supplies or services to satisfy their need?

5a. If yes, name the alternative vendors whose supplies or services were evaluated:

5b. If yes, what were the alternatives for each vendor and why were they unacceptable? Be specific with regard to features, characteristics, requirements, capabilities and compatibility:

5c. Explain how the market evaluation was conducted?

*This evaluation is to determine available options within a market. If the evaluation is to determine quality or best suited option, this is not the appropriate source selection. Under no circumstances shall the evaluation consist of testing alternative options. These activities must be conducted in a competitive transparent environment (i.e. IFB or RFP).

5a. If no, why weren't alternatives evaluated?

6. Are there resellers or distributors?

7. What efforts were made to get the best possible price (i.e. did the agency/university negotiate) and how did you determine the price for this purchase is considered fair and reasonable?

8. Will this purchase obligate the State to this vendor for future purchases such as maintenance, licensing or continuing need?

8a. If yes, please provide details regarding future obligations and/or needs:

9. What will be the financial or other impact to the State if this sole source is not approved and a competitive bid is required?

10. Is there any additional information you would like to add to justify this sole source?

Section VII Requesting Department Signature Required I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed.

State Agency Bureau/Division Head or University Purchasing Director Approval and Signature Required I know and understand the contents of this Sole Source Justification and attest that all statements are true and correct and the fairness and reasonableness of the price was adequately confirmed. (All prior form fields will lock once this e-signature is completed) SPO Approval and Signature Required Sole Source Justification Form - Part II Section I - General Information Was a Sole Source hearing held per 30 ILCS 500/20-25?

Section II - Sole Source Hearing Details The State posted to the Illinois Procurement Bulletin a description of the State's need, the justification for the sole source decision, and information regarding the opportunity to submit comments and testify at a public hearing. Notice of the hearing was also posted outside of the hearing room 48 hours prior to the hearing.

The public hearing was conducted for the purpose of receiving testimony regarding the sole source determination. The Hearing Officer recommends the following:

The following relevant documents are attached:

Section III - CPO Approval and Signature Required 9.0.0.2.20101008.1.734229 ellen.h.daley@illinois.gov

This contract will allow HFS, DHS, and DoIT to continue ongoing work and execute proposed task orders (below) with Deloitte on critical system projects while also transitioning to a new vendor that was awarded in February through a competitive procurement.

The proposed task orders will allow for upgrades to maintain operations and ensure compliance with new federal requirements for both Medicaid and SNAP resulting from the passage of HR1, provide any technology modernization work needed to keep the system current, and detail transition activities.

12. 10/16/2020-10/15/2020 $86,999,676-Deloitte Contract Renewal- 2012-00-015-013-Renewal.

13. 1/20/22-10/15/2022 $10,000,000- Additional funding form ARPA grant to fix SNAP defects.

14. 10/16/2022-10/15/2023 $33,484,672 Deloitte transition contract 2023-00-002 Sole Source

15. 10/15/2023 - 10/15/2023 $26,598,092 Deloitte transition contract 2023-00-002-2 Sole Source amendment

16. 10/15/23 - 10/14/24 $107,596,999 Deloitte transition contract 2024-00-001 Sole Source

17. 10/15/24-10/14/25 $109,391,909.26 Deloitte transition contract 2025-00-002 Sole Source 18: 10/15/25-10/14/26 $120,998,620.92 Deloitte transition contract 2026-00-001 Sole Source 19: 10 year Term- The Contract was awarded to Accenture; however, the contract has not been executed.

Q1Answer: Illinois’ Integrated Eligibility System (IES) is a joint venture used by HFS, DHS, and DoIT. HFS is the lead agency for procurement and payments related to the IES vendor contract, but the contract and all vendor work are managed by the three agencies. The USDA Food and Nutrition Administration (FNA) and the Centers for Medicare and Medicaid Services (CMS) provide funding for this contract and both agree that the contract is needed to ensure medical, nutritional, and financial benefits continue to be distributed to the Illinois residents who depend on them.

The three agencies involved are seeking approval of an additional one-year sole source contract with Deloitte to operate the system until the contract as a result of a competitive procurement (BidBuy#24-478HFS-DIREC-B-38467) has been executed and the system has been transfered to the successor vendor. Deloitte’s current one-year contract will expire on October 14, 2026.

An award was made to another Vendor, but the subsequent protest paused contract negotiations until the protest process was resolved. Now that the protest decision has been issued, HFS can proceed with negotiations. The contract will also require an approximately 60-day federal CMS review before execution and transition can begin. The transition is estimated to take at a minimum 6 month.

HFS is not requesting the one-year term because it anticipates that another full year will be required for transition. Rather, the one-year term is intended to provide a not-to-exceed continuity period so there is no interruption in IES operations while the competitive contract is finalized, executed, and the operational transfer is safely completed. The State retains the ability to terminate the contract, in whole or in part if the services are no longer required.

The current IES supports and distributes medical, nutritional, and financial benefits for approximately 3 million Illinoisans. If there is no vendor in place at any time during this procurement and transition process, it would have a detrimental impact on millions of lives. Not having a vendor in place would also disrupt the work efforts of approximately 4,300 HFS and DHS staff, who would no longer be able to complete their work or manually approve benefits, which would prove difficult and not cost-effective. Most of the work subject to this contract is federally matched at rates between 75 – 90%, with the state’s federal partners providing approximately $275-300 million per year to the state budget for the IES. The state will lose these funds if the system does not comply with federal requirements.

Q2Answer: This contract will ensure the continued efficient operations of the Illinois Integrated Eligibility System (IES) by providing continued maintenance, operation, and development of the IES. IES operations includes determination of eligibility for Illinois medical programs (Medicaid, Children’s Health Insurance Program, and other State sponsored medical assistance), Supplemental Nutritional Assistance Program (SNAP) and cash assistance. Deloitte will continue to support existing IES operations and previously authorized work while the State completes the transition to the successor vendor.

This sole source contract includes a 15% goal of to include businesses owned and controlled by minorities, women, and persons with disabilities to comply with BEP.

Task Orders to be utilized under the new contract:

• TO001: Maintenance and Operations

• TO003: SNET Includes hosting of Atlassian products

• TO004: DHS Ticket Support

• TO006: Security - Scanning and Remediation

• TO014: Medicaid M&O Ticket Support

• TO017: Security - ARC-AMPE Compliance

• TO021: Elixir Replacement Project

• TO022: Application Interfaces Externalization

• TO024: Technology Modernization

• TO025: Transition Activities

The IES contains over six (6) million lines of computer code, over 1,500 screens, and approximately 1,800 data tables. The system must interface efficiently with over 100 upstream and downstream systems. It is used by over 4,000 State employees and partner entities. It must satisfy requirements of multiple federal authorities: Centers for Medicare & Medicaid Services (CMS), Food and Nutrition Service (FNS), Social Security Administration (SSA), as well as State requirements, and must satisfy the current MARS-E V2.2 requirements for connection to the federal data services hub. Maintaining Deloitte’s support during the transition is necessary to complete knowledge transfer, system documentation, troubleshooting, and stabilization until responsibility is transferred to the successor vendor.

The successor vendor will begin participating in knowledge‑transfer activities and will ultimately assume responsibility for the Illinois Eligibility System (IES). However, the successor vendor cannot fulfill Deloitte’s incumbent transition obligations until the knowledge‑transfer process is complete. The transition period is estimated to require a minimum of six months.

Given these requirements, the State must continue to engage Deloitte as the current IES operator. Deloitte possesses the system‑specific knowledge, documentation, code familiarity, and operational experience necessary to ensure an effective transition to the successor vendor while maintaining uninterrupted system operations.

Task Order 003 includes monthly hosting costs totaling $246,475.00.

Task order 006 also include estimated software costs at $115,458.00

The state recently executed a NASPO contract for IES Procurement Assistance and IT Support Services, and those hourly rates were between $175 and $215 per hour. In reviewing these contracts, the state has determined that Deloitte provides the best possible price while also having the required expertise to run a system of this size and complexity.