Attachment_1_-_HE1260-3240-1000-Performance_Work_Statement-Updated_26_Nov_2013.pdf

Attachment 1 26 Nov 2013

DoDEA Pacific Performance Work Statement

PROJECT TITLE:

Audio-Visual Transcription and Closed Captioning Services for DoDEA Pacific

BACKGROUND:

DoDEA Pacific is seeking contracted services to support compliance with Sections 504 and 508 of the Rehabilitation Amendment to the Americans with Disability Act which requires accessible media for government agencies, students and faculty at public educational institutions, and organizations who do business with the government or who receive funding from the government. DoDEA Pacific produces or manages audio-visual media that must be transcribed and/or captioned for distribution via web, DVD, CD-ROM and other common media.

SCOPE:

DoDEA Pacific shall provide the contractor with common digital audio-visual media files such as QuickTime, Windows Media, Flash, h.264, etc. or web site URLs for audio-visual content stored on major online video platforms such as YouTube, HighSchoolCube, etc. The contractor shall provide three primary services:

1) Transcript only of pre-recorded audio-visual material

2) Closed captioning only of pre-recorded audio-visual material; transcript provided by DoDEA

Pacific.

3) Transcription and closed captioning of pre-recorded audio-visual material; no transcript provided by DoDEA Pacific.

PERFORMANCE REQUIREMENTS:

The following technical capabilities are required:

1. Secure online account management with the following functionality:

a) Simplified online project submission form

b) Project-specific service options (e.g. transcript only, captions only, captions with transcript)

c) Project-specific output options (e.g. all, .TXT, .SRT, .SCC, .STL, DXFP, etc.)

d) Automated confirmation emails upon project submission and completion

e) Basic project tracking indicators (e.g. project submitted, draft captions ready for review, project complete, etc.)

f) Unified billing and account/project management to include a summary of minutes used for each project type (transcript only, captions only, captions with transcript)) during a billing cycle and a running total of any other related expenditures

2. Ability to provide notes during the project management process to transcriptionist such as acronyms, names and technical and/or professional terms unique to education and government/DoD

3. Ability to accept/transcribe/caption common media file containers and codecs such as: .mov, .flv, .mp3, .m4v, .mp4, .wmv, .wma, .wav, .aiff, etc.

Performance Work Statement | Audio-Visual Transcription and Closed Captioning Services for DoDEA Pacific

4. Ability to accept/transcribe/caption website urls web site URLs for audio-visual content stored on major online video platforms such as YouTube, HighSchoolCube, etc.

5. Bulk upload option (e.g. a single project with multiple associated audio-visual assets, in other words “multi-select” uploads)

6. Transcripts delivered as .txt or .rtf files

7. Multiple caption outputs—at no additional cost—provided for YouTube, DFXP Timed Text for Adobe Flash, HTML5, DVD Studio Pro subtitles, Google video search data, Sonic Scenarist DVD Captions, raw text transcript with markers, Standalone QuickTime HTML, iTunes chapter captions, etc.

8. Services shall not require proprietary client-side software to submit projects, interact with draft/approval process or manage accounts. In other words, the solution must perform normally with standard web browsers (e.g. IE9, Chrome or Safari) and industry-standard file types. DoDEA must not be required to transcode common audio-visual media to a proprietary codec or to provide a transcript in any format other than .rtf, .txt or .doc.

9. A review and approve capability before final captions are delivered

PERFORMANCE STANDARDS:

Caption output(s) must ensure DoDEA Pacific compliance to requirements of Section 508 of the Workforce Rehabilitation Act as amended in 1998 and the implementing regulations (36 C.F.R. 1194.1 et seq.). Specifically:

1. § 1194.22, Web-based intranet and internet information and applications:

a) A text equivalent for every non-text element shall be provided (e.g., via “alt”, “longdesc”, or in element content)

b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.

2. § 1194.24, Video and multimedia products:

a) All training and informational video and multimedia productions which support the agency’s mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.

b) All training and informational video and multimedia productions which support the agency’s mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.

c) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.

3. Average error rate for draft transcriptions and/or captions shall not exceed 5%

4. Turn-around times from project submission to draft captions ready for review and approval as follows:

a) Transcription only, STANDARD: no more than 4 business days

b) Closed captioning only, STANDARD: no more than 4 business days

c) Closed captioning only, RUSH: no more than 2 business days

d) Transcription AND closed captioning, STANDARD: no more than 4 business days

e) Transcription AND closed captioning, RUSH: no more than 2 business days

f) Corrections to draft transcripts and/or captions submitted by DoDEA Pacific must be made within 1 business day

Attachment 1 26 Nov 2013

DELIVERABLES AND DELIVERY SCHEDULE:

1. All transcriptions must be provided in .txt and/or .rtf format(s)

2. Multiple caption outputs—at no additional cost—must be provided such as YouTube, DFXP

Timed Text for Adobe Flash, HTML5, DVD Studio Pro subtitles, Google video search data, Sonic Scenarist DVD Captions, raw text transcript with markers, Standalone QuickTime HTML, iTunes chapter captions, etc.

3. Turn-around times shall be in accordance with performance standards cited above

GOVERNMENT FURNISHED INFORMATION:

Visit http://www.dodea.edu/Pacific/ and http://www.youtube.com/DODEAPAC and http://www.highschoolcube.com/districts/dodea-pacific to learn more about our mission and how digital audio-visual content is utilized by DoDEA Pacific to communicate with the public.

PLACE OF PERFORMANCE AND PERIOD OF PERFORMANCE:

All work will be conducted on-line. The period of performance is a base year from contract award date with up to four additional option years.