DRAFT_PWS _31_July_2015.pdf

PERFORMANCE WORK STATEMENT (PWS)

CUSTODIAL SERVICES DSO-K and DoDEA Schools, Seoul, Korea

1.0 SCOPE

1.1 Introduction and Background. The Department of Defense Education Activity (DoDEA) is a major Department of Defense (DoD) field activity with worldwide scope and the critical mission of ensuring that high quality education programs, from pre-school through grade 12, as provided for eligible dependents of DoD military service members and civilian employees.

1.2 This Performance Work Statement (PWS) defines custodial services to be performed in Yongsan Army Base, Seoul, Korea in support of the DoDEA Pacific responsibilities for maintaining a sanitary, healthy, and safe facility for their District Superintendent Office (DSO) and schools located in Seoul, South Korea.

2.0 APPLICABLE DOCUMENTS/APPENDIXES

2.1 The following documents form a part of the PWS and are applicable in the performance of this PWS.

2.2 Referenced Documents: DoDEA Regulation 4800.5 – Department of Defense Education Activity Blood borne Pathogen Exposure Control Program (http://www.dodea.edu/regs/regs_num.htm )

2.3 Attachments provided in the Solicitation/Contract:

Attachment A: Representative Listing of Average Items (chairs, tables, blackboards, etc.) for a Typical School and the District Superintendent Office Building Attachment B: Facility Floor Area Measurements Attachment C: Facility Drawings

3.0 REQUIREMENTS

3.1 GENERAL REQUIREMENTS

3.1.1 General. The contractor shall provide management, supervision, personnel, equipment, tools, and materials necessary to perform custodial cleaning services for DoDDS school facilities and the District Superintendent Office (DSO) building located on military installations throughout South Korea (see PWS Section 3.1.4.1). Cleaning services means the removal of all foreign or unwanted substances and/or matters from the item/area being serviced in accordance with the PWS. All services under this contract shall be ordered by issuance of task orders.

3.1.2 Project Manager. The contractor shall provide a Project Manager (PM) who will serve as the contractor’s technical point of contact for all technical and contractual issues relating to PWS requirements and the contract. The PM shall be able to understand, read, write, and speak fluent English.

The PM shall be available during the hours of operation listed in PWS Section 3.1.4.1 to discuss problem areas with the government representatives. Response to inquires shall be within 2 hours from notification by the COR or Contracting Officer. The contractor shall provide to the COR and Contracting Officer, at contract award, the name(s) and cell/telephone number(s) of the PM and alternate PM(s), plus site supervisor(s)’ name(s), if any, and telephone number(s), plus their specific tasks and authority associated with the contract

3.1.3 Work Plan. The contractor shall develop a draft Work Plan that shows the scheduled time and/or days for all PWS tasks, per facility, to be performed. The draft Work Plan shall be submitted to the COR for review/approval within 5 working days after contract award. The COR has 5 working days to provide the contractor with comments and/or changes. The contractor has 5 working days to incorporate the changes and submit a final Work Plan to the COR. A revised Work Plan is required by 1 August of each year. All changes and/or deviations from the Work Plan shall be approved by the COR prior to starting the new work schedule.

3.1.4 Custodial Service Locations and Hours of Operation:

3.1.4.1 The table below lists the locations/sites applicable to this PWS and hours of operation. Appendix B, C, and D contain facility/location floor measurements and drawings and provide a representative listing of average items for classrooms, offices, restrooms, etc., for the facility/locations below.

Location Hours of Operation

Seoul American Elementary School 08:00 – 1500 (Monday thru Friday) Seoul American Middle School 08:00 – 1500 (Monday thru Friday) Seoul American High School 08:00 – 1500 (Monday thru Friday) DSO Office 0800 – 1500 (Monday thru Friday)

3.1.4.2 Custodial services shall not impact normal school operations, such as classroom sessions, faculty meetings, etc.

3.1.4.3 Custodial services for washing and waxing floors, cleaning and buffing sheet rubber flooring (SRF), and carpet shampooing shall normally be performed after school and DSO hours of operation.

3.1.4.4 United States (U.S.) Federal Holidays. The DoDEA Korea school system observes the following holidays listed below. If a holiday falls on a Saturday, it shall be observed on the proceeding Friday. If the holiday falls on Sunday, it shall be observed on the following Monday. Access for cleaning on holidays will be provided based on the contractor’s Work Plan, approved by the government, for each performance work site

Name of Holiday Time of Observance

New Years Day First Day of January Martin Luther King, Jr.’s Birthday Third Monday in January Presidents Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day 11 November

Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

3.1.5 Schedule of Cleaning Task and Frequencies. The contractor shall perform custodial cleaning requirements based on the frequency schedules listed herein. The contractor shall have access to all school facilities requiring seasonal cleaning during the winter, spring, and summer school breaks. The list of cleaning tasks and frequencies for “seasonal” cleaning are also shown in the Frequency Table herein.

3.1.5.1 Summer School Sessions. The contractor shall perform regular custodial cleaning tasks, if/when required, as shown in the Frequency Table herein, for an estimated 4 school rooms and 2 restrooms when summer school sessions are initiated. The room numbers to be cleaned and specific dates will be provided and issued under individual task orders. If the estimated number of areas to be cleaned is more than 5 rooms and two bathrooms or less than 3 rooms and two bathrooms the firm fixed price may be negotiated to reflect the change.

3.1.6 Service Interruptions. The contractor shall notify the COR as soon as possible whenever there is an interruption or discontinuance of normal custodial services. If the discontinued service is due to any emergency breakdown, the contractor shall notify the COR and Contracting Officer, affected tenants, and customers within thirty (30) minutes.

3.1.7 Call Outs. The contractor shall provide, at contract award, a twenty-four (24) hour telephone number(s) for reporting routine technical issues/problems and requests for urgent cleaning support (see PWS 4.0). Response time for urgent cleaning support during normal school hours shall be within 15 minutes from notification by the COR and/or Contracting Officer that an issue and/or problem exists. The response time for non-work hours shall be within 24 hours or start of next work day, whichever comes first, for routine custodial support and within 2 hours for urgent cleaning requests from notification by the government.

3.1.8 Cleaning Chemicals/Solutions. The contractor shall only use cleaning materials, chemicals, and disinfectant solutions that are safe and appropriate for each cleaning task so no adverse damages occur to the cleaning object (floors, sinks, mirrors, etc.) or affect the health or safety of the school facility, staff, faculty, students, contract workers, or guests. (Reference DS Regulation 4800.4.)

3.1.8.1 The contractor shall provide a Material Safety Data Sheet (MSDS) for every chemical and solution used in performing the custodial tasks under the contract and must have the chemicals approved by the government before use. The MSDS shall be in English and shall be turned over to the COR who will review the MSDS’ within two (2) work days after contract award. The COR shall return the MSDS if approved or will notify the contractor in writing whenever a chemical or solution is disapproved for use in the schools.

3.1.8.2 The contractor shall ensure copies of all MSDS are located in a central area in each custodial service location where the chemical/solution are being stored. The contractor shall ensure no other chemicals/solutions are being stored that either do not have an MSDS or are no longer required for custodial tasks. All chemicals/solutions not being utilized shall be removed from U.S. facilities. The government will maintain a copy of all MSDS applicable to this contract.

3.1.8.3 All containers of cleaning chemicals/solutions shall be labeled or stenciled to identify the contents at all times by name and manufacturer, and/or brand name designation, expiration date, and whether the chemical/solution is considered to be hazardous. All containers of cleaning chemicals/solutions shall be closely monitored when in use and secured in applicable storage areas when not in use.

3.1.9 Safety and Environmental Controls. The contractor shall comply with all Japan and U.S. military facility/base safety protection and environmental conservation program requirements. The contractor shall provide all necessary safety equipment, signs, lights, and barricades. The contractor shall ensure his personnel are trained on the proper use of all chemicals and equipment so they can be used safely.

3.1.9.1 The contractor shall report all accidents and/or safety violations to the COR and Contracting Officer within 24 hours of occurrence followed up by providing a written report within 72 hours from the occurrence to the COR and Contracting Officer.

3.1.9.2 Blood borne Pathogen Exposure Control Program. The government shall provide training to the contractor’s Program Manager and/or Site-Specific Managers on the safe handling and cleaning, as well as decontamination, of various types of surfaces and soils in accordance with Enclosure 2, Paragraph 5, of the DoDEA Regulation 4800.5 at no cost to the contractor. The contractor shall be responsible for ensuring his cleaning staff has been properly trained.

3.1.10 Fire Prevention. The contractor shall comply with military facility/base fire prevention and protection requirements and ensure their personnel are trained on fire prevention procedures. The training shall include as a minimum: (1) use and location of fire alarms and fire extinguishers; (2) storage and use of combustible materials;

(3) required fire protection devices while using contractor furnished equipment, chemicals, etc.; and (4) procedures when a fire alarm has been activated.

3.1.11 Medical. The government is not liable for any medical treatment of on the job injuries. The contractor shall be responsible for obtaining medical assistance for his personnel for all job related injuries. Should the contractor’s employees use or contractor request use of a medical treatment facility for emergency, life-threatening on-the-job injuries, the contractor shall be responsible for payment to the medical treatment facility for all services rendered.

3.2 GENERAL CLEANING

3.2.1 Trash. The contractor shall perform trash pickup and collection tasks.

3.2.1.1 Trash baskets and area trash containers located within the building shall be emptied daily. All trash shall be deposited in trash bins, dumpsters, or trash enclosures located outside the facilities. Waste containers within the facility parameters shall be maintained in a clean and sanitary condition by washing once quarterly or as needed. Trash receptacles will be lined with plastic liners, which will be changed when soiled. Liners in waste baskets for dry paper waste shall require less frequent changing than those used for wet or other soiling type matter.

3.2.1.2 Trash Collection. Containers furnished by the contractor for collecting trash while going from room to room shall be, as a minimum, of heavy-duty washable plastic or other leak proof material. All trash containers will be washed with a disinfectant solution, and dried before storing.

3.2.1.3 Outside Trash Receptacles. Outside trash receptacles within 35 meters of all school buildings or the DSO facility shall be emptied when receptacles are at least three-quarters full. The outside trash receptacles shall be lined with plastic liners, changed when soiled and maintained in a clean and sanitary condition by washing once quarterly or as needed.

3.2.2 Water Fountains. The Contractor shall clean water fountains to remove stains, rust and scale.

Cabinets shall be wiped clean, removing all stains and markings and parts shall be washed with a neutral soap solution. Scouring powder may be used as required. Metal polish shall not be used on fittings.

3.2.3 Glass Cleaning. The contractor shall perform glass cleaning on all interior glass surfaces (except windows) and exterior door glass. The contractor shall remove fingerprints, streaks, smudges, and other films to allow clear viewing through all glass surfaces. The contractor shall use a commercial ammonia based glass cleaning solution.

3.2.4 Window Cleaning. The contractor shall clean interior and exterior windows using a commercially approved window cleaner. Window frames, casings, sills, glass and hardware shall be free from visible dirt and debris. Glass shall be washed and cleaned to remove all dirt, streaks, and films that may have accumulated on the surface. Exterior screens shall be cleaned by brushing. (See PWS Section 4.1.6)

3.2.5 Exterior Entrances, Entrance Platforms and Courtyards. The contractor shall clean all entrances, stairs, stairways, under stairways, entrance ways and pavement, covered landings, entrance light fixtures, and entrance platforms by removing cobwebs, debris, dirt, dust, film, liter, mud, soil, and streaks from casing, platforms, frames, glass, hardware, lights, sills, and vicinity walls. The contractor shall wash surfaces and shall clean exterior screens.

3.2.5.1 The contractor shall keep all paved surfaces, to include sidewalks and courtyards, up to 25 meters of the facility free from accumulated dirt and trash.

3.2.6 Clean Whiteboards/Chalkboards. The contractor shall clean and dry all chalkboards, whiteboards, and chalk trays. Erasers shall be free of chalk dust. Chalk, dry markers, and erasers removed during cleaning shall be put back into their holders. Whiteboards shall be cleaned using a whiteboard cleaning solution. Boards marked with a “Do not erase” shall not be cleaned.

3.2.7 Cleaning of Refrigerators. The Contractor shall clean and disinfect all interior and exterior refrigerator surfaces. The contractor shall remove all food particles, mold, mildew, and other foreign matter. Metal filters, gaskets, and drip pans shall be cleaned, dried, and left on top of the refrigerator unit to air dry. Coils shall be free from dust. The accordion folds shall be free of dirt, scum, and food particles.

Following each cleaning the refrigerator units shall be left running on the lowest setting with the doors closed.

3.2.7.1 The contractor shall dispose of all remaining perishable items left in the refrigerators prior to starting the cleaning.

3.2.8 Dusting Requirements.

3.2.8.1 Low Dusting. The Contractor shall perform low dusting to remove the accumulation of debris, dust, lint, and soil from all horizontal surfaces to include, but is not limited to baseboards, book cases, desk lamps, file cabinets, and fire extinguishers within seven (7) feet from the floor surface.

3.2.8.2 High Dusting. High dusting shall be performed before low dusting occurs. All dust, dirt, lint, litter, and soil shall be removed from all horizontal and vertical surfaces that are located higher than seven (7) feet from the floor surface. High dusting includes, but is not limited to, areas over windows and doors, suspended ceiling light fixtures, recessed light fixtures, air conditioning vents, heating ducts, wall fixtures, doors, mirrors, picture frames, exposed structural beams, overhead piping, and all other visible surfaces including soiled areas of upper walls and ceilings and upper surfaces of exposed structural beams and girders. Surfaces shall be free from cobwebs, debris, dirt, dust, lint, oily residue, soil, stains, molds, mildew, and streaks.

3.2.9 Drapes, Blinds, and Upholstery. The Contractor shall vacuum drapes and curtains (excluding stage curtains) and upholstered items owned by the school, ensuring dust, dirt, and soiled areas are removed.

The Contractor shall clean and wipe blinds with a damp cloth.

3.3 FLOORS

3.3.1 Disinfect Floors. The contractor shall clean and then mop all shower room, locker room, steam room, and gymnasium restroom floors only, with a disinfectant solution in accordance with manufacturer recommendations for the specific area to remove all surface accumulations of mold, mildew, soap scum, and dirt. The disinfectant shall contain a germicidal detergent. Any drains, traps, and floor mats in these areas shall be disinfected to the same standard and cleaned of all foreign accumulations at the same time.

3.3.2 Sweeping of Floors. Vinyl and asphalt tile, ceramic tile, smooth concrete, rubber flooring, and wood floors shall be swept so as to present a clean, neat appearance, with no loose dirt or dust streaks that are visible. Care will be exercised to insure that corners of stairways, door sills, and landings are kept free from accumulations of dirt and dust.

3.3.3 Damp Mopping Floors: Floors shall be swept prior to damp mopping. A solution of clean water shall be used for damp mopping of floors. When this solution will not remove dirt from surfaces, a mild soap or detergent and water solution may be used and surfaces rinsed of all solution. The least amount of water or water solution required to remove dirt and rinse floors shall be used. Flooding of floors shall be avoided at all times. Rinse water shall be changed frequently. Extreme care shall be exercised to prevent splashing of baseboards, furniture or other equipment with mop water or water solution and to prevent water from being swept under furniture, baseboards or equipment. Contractor shall cleanup all splashes and any water or solutions swept under furniture, baseboards, or equipment. Hard to reach places shall be cleaned by hand. All mopped floors shall present a clean uniform appearance, be free from streaks, smears or dirt residue and no evidence of splash marks or mop strands. Contractor will place signs warning of wet/slipper floors while performing work.

3.3.4 Wash and Wax Floors: The contractor shall perform all washing and waxing of floors after school and office hours.

3.3.4.1 The contractor shall be responsible for removing ordinary office and school furniture and items before commencing work and replacing all furniture and items that were moved back to their original location upon completion.

3.3.4.1 Prior to the application of wax, floors must be cleaned and completely dry. All asphalt, vinyl, and marble tile floors shall be waxed. Wood floors shall be waxed using a wax made specifically for wood flooring (gym court wood floors do not get waxed). The wax will be applied in accordance with the manufacture’s instructions. Contractor will place signs warning of wet/slippery floors while performing work. Wax will not be applied to stairways.

3.3.5 Stripping and Waxing. The contractor shall strip the floors of old wax buildup twice per year in accordance with the seasonal cleaning frequency chart (Appendix A) while school is not in session and after office hours. The contractor shall ensure that the chemicals/solutions used to remove wax do not damage the flooring material. Applying wax after stripping shall be accomplished in accordance with PWS Section 3.3.4.

3.3.6 Sheet Rubber Flooring. The contractor shall sweep and vacuum all surface dirt. The contractor shall use OPTI-BRIGHT Rubber Floor cleaner, or equivalent diluted 3 oz per gallon of warm water to clean the flooring using either a nylon deck brush or micro-fiber cleaning pad. Sheet rubber flooring shall not be waxed, but is buffed with a high speed buffer. The government shall provide the manufacturers cleaning recommendations at contract award.

3.3.7 Warning Signs. The contractor shall place wet/slippery floor signs where wet or slippery floors are present during and after work is performed until floors are completely dry. The floor signs shall be in English.

3.4 CARPET MAINTENANCE

3.4.1 Entrance Mats. Carpet entrance mats shall be vacuumed to remove soil, grit, and moisture. Rubber or polyester entrance mats shall be swept, vacuumed, or hosed outside each facility. Other type of entrance mats shall be swept, vacuumed and cleaned thoroughly to remove soil and grit. Mats and rugs shall be returned to their normal location after cleaning. Upon completion of tasks, all items shall be free from all visible litter and soil.

3.4.2 Spot Cleaning Carpet. The contractor shall spot clean carpets, as required. Heavy stains on carpets shall be removed prior to cleaning using an appropriate stain remover.

3.4.2.1 Approved Stain/Spot Removers. The contractor shall test the effect of stain removers on a small piece of the carpet in an obscure location to ensure that it is compatible with the carpet dye and fiber.

Neutral detergents, paint, oil, or grease remover, volatile acid, ammonia, enzyme detergent, reducing agents, aerosol fluorocarbons, rust removers, and wet solvents shall be used when needed to remove persistent stains. The contractor shall not use chlorine for stain removal.

3.4.3 General Vacuuming. The Contractor shall vacuum all carpets, rugs, throw rugs, walk-off rugs, and artificial grass floor covering (includes exterior areas) thoroughly, using a vibrating type vacuum cleaner with brush attachment. The carpets, etc., shall be free from lint, dust, sand, grit, dirt, and non-adhesive soils when job is completed.

3.4.4 Carpet Shampooing. Carpet shampooing shall be performed after normal school hours. Specific shampooing dates and times shall be included in the government approved Work Plan (PWS Section 3.1.7). Carpets shall not be removed for cleaning/shampooing unless approved by the COR. All shampooing shall be performed in accordance with standard commercial practices for the specific type of carpet to be shampooed.

3.4.4.1 The contractor shall ensure that all carpet has been thoroughly vacuumed; all debris, dirt, and soil including heavy stains have been removed before start of shampooing. Minor repairs such as cutting off sprouts shall be accomplished prior to shampooing. Corners, stairs, and areas under fixed equipment that can not be cleaned using shampooing equipment shall be cleaned with a hand brush.

3.4.4.2 The Contractor shall be responsible for removing ordinary office and school furniture and items before work begins and replacing all furniture and items that were moved back to their original location after work is completed and floors are dry. Chairs, trash receptacles, and other small items shall be removed and then replaced\ only after the carpet is dry. Items secured to the floor or too heavy to lift shall be covered with plastic to avoid wetness. Plastic covers shall be removed after carpet cleaning/shampooing has been completed.

3.4.4.3 The Contractor shall test the effect of the carpet solution on a small obscure piece of carpet to ensure all carpet cleaning solutions are compatible with the carpet dye and fiber before starting any cleaning/shampooing of the carpets.

3.4.4.4 The Contractor shall protect the carpet until it’s dry. After the carpet is dry the contractor shall vacuum the carpet to raise the pile.

3.4.4.5 The Contractor shall take responsibility for all damages resulting from improper treatment of the carpet.

3.5 RESTROOM SERVICES

3.5.1 The Contractor shall provide the highest standard for custodial services to maintain the restrooms (to include classroom restrooms) in a sanitary and clean condition. Cleaning and servicing restrooms includes: (1) face basins; (2) toilets and urinals; (3) deep sinks, (4) cleaning and filling soap dispensers and holders to include replacing soap bars; (5) mirrors; (6) trash containers; (7) floors; (8) cleaning and replenishing towel dispensers; and (9) replacing toilet paper.

3.5.1.1 The contractor shall not use brushes, sponges, and cloths that have been used to clean any part of the restroom (including water closets, urinals, walls, floors, and partitions) to clean lavatories or sinks.

3.5.2 Soap Dispenser/Holders. The contractor shall clean all soap dispensers/holders. Cleaning solutions shall be rinsed and the surfaces wiped. Washed surfaces shall be free of streaks, water, and bleach marks.

Contractor is cautioned not to use any trisodium phosphate or alkali soaps on painted surfaces.

3.5.3 Mirrors. The contractor shall clean and polish all mirrors without leaving scratch marks on the mirrors. The mirrors shall be free of all dust, streaks, and dirt.

3.5.4 Showers, Floors, and Walls. The contractor shall thoroughly scrub all toilets and shower stall floors and disinfect them. Cleaning and disinfecting includes removing accumulations of mold, mildew, soap scum, and dirt. Any drains, traps, and floor mats in these areas shall be cleaned and disinfected. This cleaning pertains to all shower rooms, locker rooms, steam rooms, and restroom areas (includes classroom restrooms). Walls and surfaces shall be free of dirt, marks, dirt in grout seams, mildew, soap scum, and other foreign matter accumulation.

3.5.5 Water Closets. The Contractor shall wash the inside and outside of toilet bowls and seats. If deposits and stains are difficult to remove, the Contractor may use an appropriate commercial cleaner. The use of toilet bowl cleaners, acids, or strong alkalis, which tend to damage glaze, shall not be used. After cleaning the water closets shall be free of dirt, mildew, mold, soap scum, and other foreign matter accumulation.

Water closets shall be disinfected.

3.5.6 Urinals. The Contractor shall clean, wash, and disinfect all urinals in the same manner as the water closets. Urinals with removable screens shall have the screens cleaned and all foreign matter removed.

Abrasive materials shall not be used on chromium-plated hardware. After cleaning, the urinals shall be free of dirt, mildew, mold, soap scum, and other foreign matter accumulation and the outside of the urinal will have been wiped clean with a damp cloth. Deodorant Sanitizers will be placed inside the urinals.

3.5.7 Lavatories and Deep Sinks. The Contractor shall wash, clean, and disinfect the lavatories and deep sinks so they are free from dirt, soap scum, mold, mildew, and other foreign matter accumulation.

Lavatories and deep sinks shall be disinfected.

3.5.8 Toilet Fixtures. The Contractor shall use a neutral soap solution to clean toilet fixtures, shower heads, and handles. Chromium plated hardware shall be cleaned with metal polish or a mild cleanser. The contractor shall ensure all fixtures have been inspected and all stains and deposits removed. Steel wool shall not be used to clean the fixtures. Deodorant sanitizers will be placed inside the toilet bowl.

3.5.9 Replenishment. The contractor shall ensure all paper towels, soap, and toilet paper dispensers are clean and refilled throughout the day. The contract shall ensure an adequate supply of paper towels, toilet paper, and soap is distributed daily.

3.5.10 Restroom Floors. The contractor shall clean the restroom floors (other than shower stall floors) in accordance with PWS Section’s 3.3.1, 3.3.2, and 3.3.3.

3.5.11 Trash. Trash services for the restrooms shall be in accordance with PWS Section 3.2.1.

3.6 BLEACHERS AND GYM COURTS

3.6.1 The Contractor shall dust, sweep, and whip up spills, and damp mop beneath bleachers and lockers to remove dust, dirt, grit, and trash. A disinfectant solution shall be used when damp mopping the gymnasium restroom floor.

3.6.1.1 Gym court floors that are wood shall be maintained and cleaned using the manufactures suggested cleaning procedures and products. These can be obtained on the following website:

http://www.maplefloor.org/literature/PrintFile.cfm .

3.7 MATS

3.7.1 Exercise Mats. The Contractor shall clean all floor exercise mats to remove stains, residues and sanitize, when required. It is estimated that mats will require cleaning 64 days during the school year with an estimated 35 mats requiring cleaning per day. The COR will notify the contractor when cleaning and sanitizing will be required. All exercise mats shall be cleaned, sanitized (disinfected), and are free from streaks and smears.

3.7.2 Sleeping Mats. The contractor shall clean all sleeping mats in the Kindergarten and Sure Start classrooms. The sleeping mats shall be cleaned, sanitized (disinfected), and free of streaks and smears.

Appendix B has the number of classrooms and the average sleeping mat count per room.

3.8 SURESTART/PRE-SCHOOL CHILDREN WITH DISABILITIES (PSCD) CLASSROOMS

3.8.1 The contractor shall perform all normal classroom cleaning tasks (trash, dusting, chalkboards, etc.)

except the floors shall be swept and vacuumed twice daily instead of once daily and the tables wiped twice daily instead of once daily for the Sure-Start and PSCD classrooms. These classrooms are identified in Appendix B, Section J of the solicitation/contract.

4.0 SPECIAL REQUIREMENTS

4.1 Special Requirements. The contractor shall be tasked to perform special requirements, as required by the COR and/or Contracting Officer. All services provided for special requirements shall be placed by issuance of a task order for the service. Services determined to be urgent, by the COR or Contracting Officer, shall be issued using oral ordering procedures and followed up by issuing a written task order within five work days from placing the urgent order.

4.1.2 Snow Removal. The contractor shall respond to custodial cleaning requirements due to accumulation of snow on walkways and sidewalks and or other calamities arising from inclement weather within 24 hours of notification by the government that a problem exists. Custodial tasks determined to be of an urgent nature, by the COR or Contracting Officer, shall start within two hours from notification that an urgent cleaning task is required. Any urgent, verbal direction to the contractor will be followed up by a task order upon price agreement with the contractor.

4.1.2.1 Inclement Weather Conditions. Contactor employees shall be excused from custodial duties upon the declaration of any inclement weather prohibiting the conducting of school operations. Contractor employees shall return to their normal custodial tasks upon the declaration of “All Clear”.

4.1.3 One-Time Cleaning and/or Special Custodial Services. The contractor may be tasked to perform one-time cleaning and/or special custodial services that are not required on a regular basis. These tasks can be as simple as providing extra vacuuming or cleaning a facility room after a special school function.

All one-time cleaning tasks will be negotiated, priced, and incorporated by issuance of a task order. All requested one-time cleaning/custodial services shall be within the scope of the PWS.

4.1.4 Urgent Cleaning. The contractor may be directed by the COR and/or the Contracting Officer to respond tourgent cleaning tasks outside the normal cleaning frequencies and/or schedule maintenance plan times and days. Urgent cleaning requirements can include, but not limited to, clean up of overflowed restroom fixtures, spills, broken glass, foreign matter clean up due to an occupants sickness, etc. The response time for urgent cleaning requests shall be within 15 minutes from notification that an urgent cleaning task is required or within two hours if contactor is notified after normal work hours and work days.

4.1.4.1 Urgent cleaning requests that are within the normal work hours and days that take less than one hour from start to finish shall be included in the Schedule B monthly custodial rate and will not require issuance of another task order.

4.1.4.2 Urgent cleaning requests that take more than one hour to complete from start of the task shall be reimbursed in the same manner as the One-Time Cleaning/Custodial Services. Any urgent, verbal direction to the contractor will be followed up by a task order upon price agreement with the contractor.

4.1.5 Water Rationing. During water rationing, the contractor shall conserve water usage. Water will be placed in the facilities for custodial cleaning tasks.

4.1.5.1 The contractor shall use the stored water in the restrooms to flush urinals and toilets during routine restroom cleaning to ensure all excrement does not accumulate.

4.1.6 Window Cleaning. The contractor shall perform interior and exterior window cleaning services in accordance with PWS Section 3.2.4. Services will be ordered under individual task orders. It is anticipated these services will be ordered twice a year.

5.0 GOVERNMENT FURNISHED SUPPLIES/FACILITIES

5.1 Facility Access. The government shall provide access to all facilities in performance of the custodial services outlined in the PWS and contractor’s approved Work Plan for each specific site. Access other than the preceding shall be provided on an as needed basis approved by the COR or Contracting Officer.

5.1.1 Facility Doors. All exterior facility doors must be locked after normal duty hours and upon completion of all custodial tasks performed on weekends and holidays. The COR shall provide, as necessary, door facility keys and a list of responsibilities concerning utilization of the door keys at time of contract award.

5.2 Utility Availability. The government shall provide water and electric current at existing outlets in support of the PWS requirements. Information concerning the location of existing outlets may be obtained from the COR. The contractor shall be responsible for providing necessary service lines from existing government outlets to the work site.

5.2.1 The contractor shall ensure all lights, except security lights, are turned off after custodial tasks are completed and water faucets are turned off when not in use. Exterior doors shall be kept closed and not hooked unless it is necessary to move items in or out of the buildings.

5.3 The contractor shall notify the COR and/or government facilities custodian at each specific facility when the government furnished materials are prior to five working days of depleting and new supplies will be required.

5.4 Storage Area. The government shall provide storage areas for supplies and custodial equipment in support of the PWS requirements. The contractor shall ensure that these areas are kept cleaned at all times.

5.5 Defected, Damaged or Inoperable Equipment/Fixtures. The contractor shall report damaged, clogged, leaking, or inoperable fixtures, dispensers, holders, containers, etc. to the school support person or the COR immediately after discovering the problem or no later than start of the next work day.

6.0 CONTRACTOR FURNISHED EQUIPMENT

6.1 Custodial Equipment and Tools. The contractor shall provide all equipment and tools to accomplish the PWS requirements. All equipment shall have bumpers and guards that prevent surface marking or scratching of fixtures, furnishings, or buildings. The contractor should consider using a gondola chair or deck or other safety devices to clean exterior windows above the first floor or in high areas. The contractor shall use electrical equipment that meets all safety requirements and operates using existing building circuits.

6.2 Materials and Supplies. The Contractor shall provide the following materials and supplies in support of the PWS requirements.

Restroom Supplies: Soap/Liquid Anti-bacterial Urinal & Toilet Bowl Deodorant Sanitizers, Paper Towels, Toilet Paper.

Trash Container Supplies: Plastic Trash Can Liners

6.2.1 Materials and supplies are to be furnished by the contractor in support of the PWS requirements shall meet all safety and health requirements/standards for use in areas and facilities where humans or animals are present. All cleaning chemicals shall have Material Safety Data Sheets posted and readily available wherever the chemicals are being stored and/or utilized (reference DS Regulation 4800.4).

7.0 DELIVERABLES

7.1 Quality Control Plan. The contractor shall provide updates to the Quality Control Plan (QCP) to the COR and Contracting Officer within 10 days from incorporation of any changes into the Plan.

7.2 Work Plan. The contractor shall provide an initial daft Work Plan to the COR for government approval within 5 work days after contract award. A final Work Plan shall be provided to the COR and Contracting Officer 5 working days after government approval of the draft. (PWS Section 3.1.3)

7.2.1 A new Work Plan shall be delivered to the COR on 1 August of each year of the contract for government approval. A final Work Plan shall be delivered to the COR and Contracting Officer 5 working days after government approval.

7.2.2 Changes to the approved Work Plan shall be coordinated and approved by the COR. Once changes are approved by the government, a revised Work Plan shall be delivered to the COR and Contracting Officer within 5 working days from government approval.

7.3 List of Employees assigned to the Contract. The contractor shall provide a list of employees performing under the contract and their assigned work sites to the COR and Contracting Officer within 10 days from contract award. The List shall be updated whenever new employees are added to the contractor’s crew and whenever existing employees are no longer part of the work crew. Additionally, this List shall be reviewed and updated quarterly and delivered to the COR and Contracting Officer.

7.4 Reimbursement of Deliverables. Pricing for all deliverables shall be included in the Firm Fixed Price of the SUBCLINS listed in Schedule B of the contract and not priced separately.

8.0 CONTRACT PERSONNEL

8.1 Qualifications. The contractor shall provide employees with custodial experience and/or the knowledge and skills necessary to perform the PWS requirements. Contractor personnel shall present a neat and clean appearance and be easily recognized as a contract employee by wearing appropriate badges containing the company name and employee name in English.

8.1.1 The Project Manager. The contractor’s Project Manager shall have a minimum of three year experience managing a large custodial operation similar to the custodial tasks required within the PWS and shall be able to understand, read, write, and speak English.

8.1.2 Managers/Supervisors Specific to a Job Site. The contractor’s managers and site supervisors shall be able to understand, read, write, and speak English.

8.2 Security Requirements. The contractor shall comply with all Base security requirements.

8.2.1 Criminal Background Checks: In the unlikely event the unsupervised contact with students or unescorted access to facilities are required by contract, a satisfactory Federal and/or State criminal background check must first be performed by DoDEA, through the Office of Personnel Management, on each identified contract employee prior to unsupervised student contact or unescorted facility access being granted. For US Citizens – Unescorted Access – must pass the Childcare National Agency Check with Written Inquirers (CNACI). For Non-US Citizens – Unescorted Access – local host nation police background check only (Re: DODI 1402.5 and DODI 2000.16)

8.3 Passes. The contractor shall ensure all employees obtain required base facility and vehicle passes. The contractor shall submit a request for base passes for all employees to the Contracting Officer Representative who shall provide the approved requests for U.S. Army installations to the Pass and ID section, Bldg. 1230, Camp Kim. The contractor shall be responsible for all issued passes. Passes shall be worn over the front of outer clothing next to their company badge. The government reserves the right to obtain certification of receipt for all base passes upon termination of employment or completion of contract.

8.4 Automobile Liability. The contractor shall procure and maintain insurance coverage for all vehicles driven by its employees on U.S. Government property. All vehicles shall be properly inspected and insured in accordance with Korean Compulsory Insurance requirements.

8.4.1 Identification of Contractor Vehicles. The contractor shall ensure all vehicles not determined to be personnel, but used in support of this contract are identified as being contractor owned and operated. The name of the contractor shall be clearly visible and the vehicles shall have license plates and have a current safety inspection sticker.

9.0 Quality Assurance

9.1 Performance Standard. The general performance standard for services rendered under this contract is based on the custodial services and results as defined in the PWS and scheduled performance frequencies and response times defined in Appendix A. Performance standards shall be met 95% of the time and customer complaints shall not exceed 5% during a three-month (quarterly) period. The performance standards are shown in the Table 1 following this PWS section.

9.2 Government Surveillance. Government surveillance of the contractor’s performance shall include periodic government inspections at the custodial performance locations, utilization of customer questionnaires, and review of all customer complaint forms.

9.3 Remedies. Remedies for performance failures shall include having the contractor perform the custodial task until it is acceptable at the contractor’s expense, and requiring the contractor to provide his solution for improving performance in the areas not meeting performance standards. The government reserves the right to negotiate consideration for continued failures to meet performance standards. This does not include performance failures do to circumstances beyond the contractor’s control.

Table 1-Performance-Based Matrix Performance Objective

Performance Standard Acceptable Quality Level

(AQL)

Quality Assurance Inspection

Method

Incentive/ Disincentive

Basic Cleaning Services: (PWS 3.2)

Trash. Containers are emptied and free of odors and visible dirt or particles.

Water Fountains. Fountains shall be clean and free of stains, rust and scale deposits. Cabinets are washed.

Glass Cleaning. Glass shall be free of fingerprints, streaks, smudges, and other films to allow clear viewing.

Window Cleaning. Window frames, casings, sills, glass and hardware are free from visible dirt and debris.

Glass is clean and has no streaks or other film on the surfaces.

Entrances, Entrance Platforms and Courtyards. No cobwebs, debris, dirt, dust, film, liter, mud, soil, and streaks.

Chalkboards and whiteboards are cleaned and erasers free of chalk dust.

Refrigerators. Cleaned and disinfected. No food particles, mold, mildew, and other foreign matter.

Low Dusting. Areas shall be free from accumulation of debris, dust, lint, and soil.

High Dusting. Areas shall be free from cobwebs, debris, dirt, dust, lint, oily residue, soil, stains, molds, mildew, and streaks.

Drapes and Upholstery. Items shall be cleaned and free from dust, dirt, and soiled areas are removed.

Performance standards shall be met 95% of the time and customer complaints shall not exceed 5% during a three-month (quarterly) period.

Methods include but are not limited to 100% inspection, random, sampling, planed sampling, incidental inspections and validated customer complaints.

5 % per task/per day of the total computed daily rate (based on the monthly firm-fixed –price) per each applicable CLIN’s unit price for unsatisfactory performance or non-performance.

The daily rate will be computed by dividing the firm-fixed monthly price by the number of working days per month.

Floor and Carpet Cleaning Services: (PWS

3.3 & 3.4)

Floors have no visible dirt, dust, litter, film, debris, streaks, detergent residue, standing water, swirl marks, splash marks, and mop strands.

Waxed floors have a uniform gloss and luster indicating equal wax distribution throughout the floor area.

Carpet Entrance Mats. Mats and rugs shall be free of all visible litter and soil.

Carpet Spot Cleaning. Stains shall be removed.

Carpet Vacuuming. Carpets shall be

Performance standards shall be met 95% of the time and customer complaints shall not exceed 5% during a three-month (quarterly) period.

Methods include but are not limited to 100% inspection, random, sampling, planed sampling, incidental inspections and validated customer complaints.

5 % per task/per day of the total computed daily rate (based on the monthly firm-fixed –price) per each applicable CLIN’s unit price for unsatisfactory performance or non-performance.

The daily rate will be computed by dividing the firm-fixed vacuumed and be free of lint, dust, sand, grit, dirt, and non-adhesive soils.

Carpet Shampooing. Carpets shall be cleaned and be free of soils, debris, and dirt.

Sheet Rubber Flooring shall be dusted, swept, vacuumed, mopped, and buffed leaving the floor clean and free of soils, debris, and dirt.

Tatami Flooring shall be swept/vacuumed and cleaned leaving a clean, uniform appearance free of streaks, spots, and other evidence of soiled surfaces.

Warning signs are used when floors are wet.

monthly price by the number of working days per month.

Restroom Cleaning Services: (PWS 3.5)

Restrooms are disinfected and free of dirt, deposits, streaks and odors.

Soap Dispenser/holders are cleaned and free of streaks, water, and bleach marks.

Mirrors are clean and free of all dust, streaks, and dirt and polished leaving no scratch marks.

Showers, Floors, and Walls shall be scrubbed and disinfected. All surfaces shall be free of dirt, marks, dirt in grout seams, mildew, soap scum, and other foreign matter accumulation.

Water Closets, to include toilets, toilet bowls, and seats shall be free from deposits and stains, dirt, mildew, mold, soap scum, and other foreign matter accumulation and shall be disinfected. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits.

Urinals shall be free of dirt, mildew, mold, soap scum, and other foreign matter accumulation and disinfected.

Lavatories and Deep Sinks shall be free from dirt, soap scum, mold, mildew, and other foreign matter accumulation and shall be disinfected.

Toilet Fixtures to include shower heads and handles shall be cleaned, and all stains and deposits removed.

Replenishment of paper towels, soap, and toilet paper shall be accomplished daily.

Trash has been emptied and

Performance standards shall be met 95% of the time and customer complaints shall not exceed 5% during a three-month (quarterly) period.

Methods include but are not limited to 100% inspection, random, sampling, planed sampling, incidental inspections and validated customer complaints.

5 % per task/per day of the total computed daily rate (based on the monthly firm-fixed –price) per each applicable CLIN’s unit price for unsatisfactory performance or non-performance.

The daily rate will be computed by dividing the firm-fixed monthly price by the number of working days per month.

containers cleaned.

Items requiring a repair were reported.

Bleachers and Gym Court Cleaning Services: (PWS 3.6)

Bleachers and gym lockers are dusted, damped mopped and free of dirt, dust, grit, trash, and disinfected.

Gym wood floors are kept swept and cleaned in accordance with manufactures recommendations.

Performance standards shall be met 95% of the time and customer complaints shall not exceed 5% during a three-month (quarterly) period.

Methods include but are not limited to 100% inspection, random, sampling, planed sampling, incidental inspections and validated customer complaints.

5 % per task/per day of the total computed daily rate (based on the monthly firm-fixed –price) per each applicable CLIN’s unit price for unsatisfactory performance or non-performance.

Mats: (PWS 3.7) Exercise and sleeping mats shall be cleaned, sanitized, and free from streaks and smears.

Performance standards shall be met 95% of the time and customer complaints shall not exceed 5% during a three-month (quarterly) period.

Methods include but are not limited to 100% inspection, random, sampling, planed sampling, incidental inspections and validated customer complaints.

5 % per task/per day of the total computed daily rate (based on the monthly firm-fixed –price) per each applicable CLIN’s unit price for unsatisfactory performance or non-performance.

Special Requirements:

(PWS 4.0)

Contractor responds to special requirement tasking within the time periods established in the contract.

Tasks are completed in accordance with the time periods established in each individual task order.

Contractor performs at an acceptable level in accordance with each task order performance standard.

Performance standards shall be met 95% of the time and customer complaints shall not exceed 5% during a three-month (quarterly) period.

Methods include but are not limited to 100% inspection, random, sampling, planed sampling, incidental inspections and validated customer complaints.

To Be Negotiated.

(TBN).

Professionalism in Custodial Services: (PWS 3.1, 6.0, 7.0, 8.0, 9.0)

Custodians are professional, courteous and responsive to specific needs.

Custodial areas are kept clean and organized

Contractor maintains Material Safety Data Sheets for all cleaning chemicals

Contractor provides changes to their Quality Control Plan timely.

Contractor adheres to the Work Plan Contractor ensures employees have safety prevention training.

Performance standards shall be met 95% of the time and customer complaints shall not exceed 5% during a three-month (quarterly) period.

Methods include but are not limited to 100% inspection, random, sampling, planed sampling, incidental inspections and validated customer complaints.

To Be Negotiated.

(TBN)

TECHNICAL EXHIBIT 1

Total Square Footage (SF)

Korea DSO 11129 SF

Seoul ES 122094 SF

Seoul MS 61349 SF

Seoul HS 125910 SF

TECHNICAL EXHIBIT 2

Frequency Chart

FREQUENCY CODE:

D - Daily 4Y - 4 Times a Year Common Office Kitchen Restroom

W - Weekly 2Y - 2 Times a Year Use Break Room Shower Room

M - Monthly Y - Yearly Area Locker Room

Routine Work (Regular FFP…