HE125422Q30000_K-12 Digital Learning Focus_Amendment_0001.pdf

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Attached to
DoDEA K-12 Digital Learning Focus Requirements Federal contract opportunity
Solicitation number
HE125422Q3000
Issued by
Department of Defense Education Activity

About this file

This document includes an amendment to a solicitation, questions and responses, and a revised performance work statement for the DoDEA K-12 Digital Learning Focus requirements. The Department of Defense Education Activity requires a single contractor to provide a web-based instructional tool with access to supplemental education content in core subjects for approximately 66,000 K-12 students and teachers. The incumbent is Discovery Education Inc. The contractor must provide multi-modal instructional videos, interactive content, assessments and other materials. Professional development webinars are also required. The performance period is one base year plus four option years. Submission of quarterly usage data and adherence to technical standards are identified.

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Other files for this federal contract opportunity

Other files attached to DoDEA K-12 Digital Learning Focus Requirements, newest first.
File Type Posted
Attachment_5_Cloud Questionnaire.pdf PDF
Attachment_6_K-12 Digital Learning Focus_ QASP.pdf PDF
K-12 Digital Learning Focus solicitation.pdf PDF
Attachment_1_PWS_K-12 Digital Learning Resources.pdf PDF
Attachment_2_K-12 Digital Learning Focus_Pricing Sheet.xlsx XLSX spreadsheet
Attachment_3_GPAT_.pdf PDF
Attachment_4_Terms of Service.pdf PDF

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HE125422Q3000

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

1. Post responses to the questions received from vendors

2. Update Attachment 1- PWS

ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 15

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 12-Oct-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HE125422Q3000

X 9B. DATED (SEE ITEM 11)

22-Sep-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

12-Oct-2021

CODE

DOD EDUCATION ACTIVITY

ATTN: PROCUREMENT DIVISION

4800 MARK CENTER DRIVE

SUITE 05F09-02

ALEXANDRIA VA 22350-1400

HE1254 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by full text:

QUESTIONS AND GOVT RESPONSES

Solicitation Number: HE125422Q30000

DoDEA K-12 Digital Learning Focus

Vendors Questions and Government Responses

Q1. Who is the incumbent for these services?

Government Response: The incumbent for these services is Discovery Education Inc.

Q2. What is the authoring tool currently used?

Government Response: The current authoring tool currently use is Studio Board included in Discovery

Education Inc.

Q3. Will DoDEA consider awards that cover different grade bands and subjects?

Government Response: No, DoDEA will not consider awards that cover different grade bands and subjects.

DoDEA will award a single FFP contract to meet this requirement.

Q4. Can you provide clarification around what will be considered supplemental resources for HE125422Q3000?

Government Response: Refer to Attachment 1- PWS 2.1 Objective 1:K-12 Digital Supplemental Education

Content, Task 1, Access and Design.

Q5. Is the requirement for instructional resources that can be unbundled and used as needed, as opposed to resources that are designed to be used sequentially?

Government Response: Yes, the requirement for instructional resources needs to be able to be unbundled.

Q6. Please clarify whether respondents can provide digital courses on the vendor learning management system

(LMS) or whether the expectation is for courses to be provided on an LMS of DoDEAs choice.

Government Response: The Government has no preference on the platform as long as the vendor can meet all the requirements in PWS 2.1.

Q7. In reviewing the requirements for #HE125422Q3000, I noted in 3.7 under Constraints that SCORM compliancy is required. Is SCORM the only technology standard allowed for interoperability?

Government Response: SCORM compliance is no longer required. PWS 3.7 has been updated to remove requirement.

Q8. "What is DoDEA's current K-12 digital learning solution that was awarded in 2018?"

Government Response: DoDEA’s current K-12 digital learning solution was awarded to Discovery Education

Inc.

Q9. Would DoDEA consider multiple awards?

Government Response: No, DoDEA will not consider multiple awards. DoDEA will award a single FFP contract to meet this requirement.

Q10. Would DoDEA consider solutions that do not meet all requirements in PWS 2.1, Task 1 Access and Design?

Government Response: No, DoDEA will not consider solutions that do not meet all requirements in PWS 2.1, Task 1 Access and Design. See solicitation, 52.212-1 – Addendum – Instructions to Offerors, Factor 1 –

Technical Evaluation, Subfactor 2 – Technical Requirements: Vendors shall provide a technical approach that will be evaluated on how well their quote meets or exceeds the requirements specified in the Performance Work

Statement (PWS) Section 2.1 and all its sub-sections at Attachment 1.

Q11. For PWS Task 2, Virtual Professional Development, how many educators will require training for each region?

Government Response: Each training will have a range of 50-150 participants each.

Q11. Will DoDEA award multiple vendors or a single vendor to cover all K-12 subjects?

Government Response: No, DoDEA will award a single FFP contract to cover all K-12 subjects.

Q12. Will you accept a proposal for supplemental curriculum materials?

Government Response: Yes, DoDEA has a requirement for supplemental curriculum materials, See PWS 2.1, Task 1. The requirement is written for supplemental content material which is the same as using the term supplemental curriculum materials.

Q13. Will you accept a proposal for instructional tools?

Government Response: Yes, DoDEA has a requirement for instructional tools (supplemental curriculum materials), See PWS 2.1, Task 1. The requirement is written for supplemental content material which is the same as using the term instructional tools.

Q14. Can you please tell me where I can find CFR 1194 Standard Section for the GPAT?

Government Response: Code Federal Regulation (CFR) 1194 Standard Section for the GPAT can be found at https://www.ecfr.gov.

Q15. Would DoDEA be able to provide the name of the provider of this enterprise license or a website/demo link to the content/website so potential Offerors can get a better sense of what has already been in place and being used?

Government Response: The incumbent is Discovery Education Inc.

Q16. Are there specific elements of this content/site that is expiring which DoDEA would want to maintain and/or carry over?

Government Response: The specific elements that DoDEA wants to maintain are identified in PWS 2.1 Task 1.

Q17. Any specific best practices or elements that potential Offerors may be able to plan for when preparing our quote?

Government Response: Elements that DODEA wants to maintain are identified in PWS 2.1 Task 1.

Q18. Can you clarify what DoDEA desires in terms of access?

Government Response: Access only means that the approximately 66,000 users have individual login.

Q19. Does access mean only individual log-ins for teachers/students as per the quantity identified in the solicitation?

Government Response: Yes, access mean only individual log-ins for teachers/students as per the quantity identified in the solicitation.

Q20. Would DoDEA like the system Offerors provide to do more than just individual log-ins - i.e., track student process on individual lessons, store student progress, provide progress reports to teachers?

Government Response: DoDEA only requires that the users can login individually. DoDEA has no requirement for i.e., track student process on individual lessons, store student progress, provide progress reports to teachers.

Q21. Can DoDEA provide guidance as to the type of videos desired?

Government Response: DoDEA desired any videos that can be played web-based specific to the requirements identified in PWS 2.1 Task 1.

Q22. Is there an example of the type and style of instructional videos DoDEA would prefer?

Government Response: DoDEA desired any instructional videos that can be played web-based specific to the requirements identified in PWS 2.1 Task 1.

Q23. Are there parameters as to the length of the video?

Government Response: No, parameters for video length.

Q24. How long should full-length videos be?

Government Response: There is no specific length for the videos.

Q25. Is there a preference for the type of multi-modal content in each lesson? For example, a particular lesson should have a video, text, images, etc.?

Government Response: DoDEA has no preference for the type of multi-modal content (i.e. video, text, images, etc.) in each lesson but it must be Section 508 compliant.

Q26. Can DoDEA clarify what is desired by interactive content? Interactive content can range from multi-media content to a response system whereby the child clicks on a button to take an action (i.e., they are asked to provide an answer to a question and/or play a game).

Government Response: Interactive content will qualify as interactive if it requires/allows the students to take action in any way.

Q27. What age-levels and grade-levels would DoDEA like the content for English language learners and in Spanish to be for?

Government Responses: K-12 is the required grade levels for English language learners. A Spanish version of the program is not a requirement and has been removed from PWS 2.1, Task 1.

Q28. The Spanish version of the program should be the same program in English but in Spanish, including all instructional videos?

Government Response: The Spanish version of the program is not a requirement and has been removed from

PWS 2.1, Task 1.

Q29. In general, does DoDEA desire that the program includes formative and summative assessments, activities, worksheets, etc. for teacher use that are printable and downloadable?

Government Response: Yes, DoDEA desire that the program includes formative and summative assessments, activities, worksheets, etc. for teacher that are printable and downloadable.

Q30. Can DoDEA clarify what types of usage data it would like to track?

Government Response: Usage data should include frequency of user access.

Q31. How often would you like the usage data?

Government Response: At minimum, DODEA would like the usage data quarterly. PWS 5-Deliverable table has been updated.

Q32. Approximately how many educators will be recipients of participating in the professional learning?

Government Response: Each training will have a range of 50-150 participants each.

Q33. Does DoDEA want this website where the content to be housed to be integrated into other platforms or will it be an independent website that users visit and log-into?

Government Response: DoDEA requires an independent website that users visit and log-into.

(END OF QUESTIONS AND RESPONSES)

The following have been modified:

ATTACHMENTS

Attachment 1

PERFORMANCE WORK STATEMENT

Revision 1, dated 7 October 2021

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

Change Log

Section Revision Date

PWS 3.7 Removed requirement in PWS 3.7. 7 October 2021

PWS 2.1, Task 1 Remove requirement “Include a spanish verison of the program”

7 October 2021

PWS 2.1, Task 1 Updated requirement “j.Provide usage data, at mimimum on a quarterly basis, so that DoDEA can track the extent of K-12 usage by school.

7 October 2021

PWS 5 Update Deliverable Table to include usage data report as a deliverable

7 October 2021

PERFORMANCE WORK STATEMENT

K-12 Digital Learning Focus

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2021-22, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction to over 69,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the

Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain and Italy. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing

US public school systems. DoDEA also operates a full time K-12 virtual school option with teaching hubs in each DoDEA region: Americas, Europe, and Pacific. The virtual high school is fully accredited.

1.1.2

Table 1: School Year 2021-22 Enrollment Projections, April 2020

(rounded to the nearest 50)

Grade Students Grade Students Grade Students Grade Students

K 6,900 4 5,850 8 4,400 12 2,750

1 6,800 5 5,750 9 3,650 K-12

Total 65,750 2 6,500 6 5,350 10 3,250

3 6,500 7 5,050 11 3,000

1.1.3 Military-connected students experience high mobility rates across the nation and throughout the world. Therefore, DoDEA makes a concerted effort to establish a worldwide systemic education network, mitigating the transitional barriers to military-connected students’ success.

1.1.4 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the

Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation

Science Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies

State Standards, and Society for Health and Physical Education Standards (SHAPE AMERICA).

DoDEA has also adopted the International Society for Technology in Education (ISTE) Standards for Students.

1.2 Background

Prior to 2018, DoDEA supplemented the core curriculum with a variety of online subscriptions and services that were purchased in a non-systemic manner. In 2018 DoDEA awarded a contract that replaced these piecemeal procurements with one enterprise license for our K-6 students and teachers, which was expanded to serve all of our secondary students and teachers. Since that contract is expiring, DoDEA is now seeking a new contract for a K-12 solution.

1.3 Scope of Work

DoDEA requires a web-based, vendor-hosted instructional tool to assist K-12 teachers in providing multi-modal content that includes access to various media, authoring tool, lesson plans, and means to differentiate instruction. The proposed solution will be used in DoDEA’s 159 brick-and-mortar schools and one virtual school, which together serve approximately 66,000 K-12 students and will include related professional learning. DoDEA expects to make one award for a base year and four option years.

2 Objectives (Requirements)

2.1 Objective 1: K-12 Digital Supplemental Education Content: Provide access to K-12 supplemental education content as described in the Scope of Work (PWS 1.3) and related professional learning.

Task 1, Access and Design—The Contractor shall:

1) Provide access for approximately 66,000 K-12 students and their teachers in 159 brick-and-mortar schools and one virtual school.

2) Provide resources with the following instructional characteristics:

a. Meet, as appropriate/applicable, the content standards listed in PWS 1.1.4.

b. Provide multi-modal instructional content, including a library of age-appropriate K-12 instructional videos for the content areas listed in 2c.

c. Provide age-appropriate, interactive, K-12 instructional content, at a minimum, for English language arts/literacy, mathematics, science, social studies, health education, fine arts, and social emotional learning (SEL).

d. Provide a repository of video segments and full-length videos.

e. Provide an authoring tool that allows users to create, combine and share content.

f. Health education content and resources shall reflect current health issues, concerns, challenges both nationally and globally

g. Content and resources must be current, culturally responsive, and diverse.

h. Provide content designed for English language learners.

i. Enable teacher to assign work to individuals, small groups, or the entire class.

j. Provide usage data, at mimimum on a quarterly basis, so that DoDEA can track the extent of K-12 usage by school.

Task 2, Virtual Professional Learning—The Contractor shall:

1) Provide synchronous webinars that provide a general overview of the available resources as well as guidance regarding navigation.

2) Base Year: Provide two synchronous webinars for educators annually, each of which shall be delivered three times during the normal school hours of each region: Americas, Europe, and

Pacific. See PWS 3.3.2 for the normal school hours of each region.

3) Option Years: Provide one synchronous session for educators annually, each of which shall be delivered three times during the normal school hours of each region: Americas, Europe, and Pacific.

4) General

a. The exact dates and times of the webinars will be determined by the contracting officer’s representative (COR) in consultation with the Contractor(s) post-award. Note: The webinars may be presented on separate days or one full day.

b. Topics will be determined post-award by the COR but will likely include best instructional practices and strategies to differentiate instruction.

c. Record each professional learning session and make available to DoDEA’s for at least one calendar year

Task 3, Meetings—The Contractor shall:

1) Medium and Minutes: Provide the medium through which each meeting occurs, record each meeting’s minutes, and submit them to the COR within two business days of the event.

2) Post-Award Conference: Participate in a video or teleconference with the COR within five business days after award.

3) IT Meeting: Convene a video or teleconference with DoDEA Information Technology staff within ten business days after award, per Technical Exhibit #1.

4) Attendance: Attend virtual meetings at no additional cost to the Government.

Task 4, Delivery of Digital Resources: The Contractor shall deliver web-based materials (such as access codes) three days after receipt of delivery order.

2.2 Objective 2: Technical Requirements: The Contractor shall comply with the applicable technical requirements detailed below.

2.2.1 Task 1: Cloud Security Requirements—The Contractor shall:

2.2.1.1 Ensure all online resources, cloud-based services and instructional software meet the

Department of Defense (DoD) and DoDEA Cybersecurity requirements as defined below. Note:

Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

2.2.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software in the proposed solution.

2.2.1.3 Ensure vendor content accessible from the web is compatible with the following browser platforms: Internet Explorer 11, Google Chrome and Edge, Edge Chromium. Ensure that any applicable STIGs are implemented.

2.2.1.4 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components within 30 calendar days of written notification from DoDEA.

2.2.1.5 Participate, as needed, in interviews and deep system architecture inspections. Note: Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the Federal Risk and Authorization Management Program (FedRAMP) Internet

Cloud vetting processes. Contractor participation/cooperation is normally required to complete this process.

2.2.2 Task 2: Data Management Requirements—The Contractor shall:

2.2.2.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

2.2.2.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation;

data interchange formats and schemas (XML/JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

2.2.2.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

2.2.2.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR). Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 160 schools, including the K-12 virtual school programs.

2.2.2.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

2.2.2.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information

Security Officer (CISO).

2.2.3 Task 3: Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

2.2.3.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject.

These requirements include but are not limited to the cybersecurity requirements defined in the following documentation:

▪ DoD Directive (DoDD) 8500.01E, Information Assurance, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf

▪ DoD Security Technical Implementation Guidance (STIG), which may be found at the following URL: https://public.cyber.mil/stigs/downloads/

▪ DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=20

19-02-26-101520-3004.5.2

2.2.3.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by

DoDEA in writing. Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer (CIO) or designated official.

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf https://public.cyber.mil/stigs/downloads/ https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-26-101520-3004.5.2 https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-26-101520-3004.5.2

2.2.3.3 Ensure that any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Pub.L. 106-554, §

1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335.

2.2.3.4 Ensure its solution is robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

2.2.3.5 Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the Personally Identifiable Information (PA and PPI/PII) https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/ training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the CISO or his/her designee.

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Technical Support: The Contractor shall provide industry standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

3.2.1 Holidays and Hours of Operation

1) Technical Support shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

2) Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST and the same times for Europe corresponding to

Central European Time (CET) and the same times for the Pacific corresponding to Japanese

Standard Time (JST).

3.3 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.4 Privacy—The Contractor shall:

1) User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first

& last name and any other unique personal information.

2) Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/ https://public.cyber.mil/training/identifying-and-safeguarding-personally-identifiable-information-pii/

3) Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.5 Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

1) IT Requirement: Ensure that all electronic hardware and software that is procured under this contract/purchase order comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural & Transportation Barriers Compliance Board Electronic

Information Technology (EIT) Accessibility Standards (36 CFR part 1194). More information may be found at http://www.section508.gov.

2) Deliverable Requirement: Ensure the following occur:

▪ Outputs/deliverables do not adversely affect accessibility features of existing EIT technologies.

▪ EIT related to the requirements of the contract are accessible to people with disabilities, per 29

U.S.C 794(d).

▪ Outputs/deliverables including functional performance, information, documentation, and support requirements are considered. Standards from 36 CFR Part 1194 Subpart B, C and D apply to this acquisition.

3.6 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

▪ Digital Accessible Information System/National Instructional Materials

▪ Accessibility Standard (NIMAS) with cascading style sheet

▪ HyperText Markup Language (HTML)

▪ Portable Document Format (PDF), (unlocked, embedded fonts, single page)

▪ Rich Text Format (RTF)/Word document

4 Government-Furnished Resources

None

5 Contract Deliverables

Milestone/Deliverable Task / PWS Planned

Frequency

Medium/Format Submit To

Tasks 1 & 4, Access &

Design and Delivery of

Digital Resources

PWS Section

2.1

Ongoing three business days after receipt of the initial delivery order

Email as MS

Word/ Excel attachment

COR

Task 1, Access &

Design -Usage Data

PWS

Section 2.1

Quarterly Email as MS

Word/Excel attachment

COR

Task 2 Virtual

Professional Learning

PWS Section

2.1

Ongoing three business days after receipt of the initial delivery order

Email as MS

Word/ Excel attachment

COR

Task 3, Meetings PWS Section

2.1

As specified in the PWS

Video/Telephone COR

Task 3, Post Award

Conference

PWS Section

2.1

Five Business days after contract award

Video/Telephone COR, KS, KO

Task 3, IT Meeting PWS Setion

2.1

Ten Days after contract award

Video/Telephone COR, DoDEA IT

Staff

Task 5, Technical

Support

PWS Section

3.2

Ongoing three business days after receipt of initial delivery order

Email as MS

Word/ Excel attachment

COR

6 Acronyms and Definitions

CCRS College and Career Ready Standards

DoD/DOD Department of Defense

DFARS Defense Federal Acquisition Regulation Supplement

EIT Electronic Information Technology

FAR Federal Acquisition Regulations

PA/PII Privacy Act/Personally Identifiable Information

QASP Quality Assessment Surveillance Plan

Contract Line Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the

Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the

Government. The term used in this contract refers to the prime.

Deliverable – Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary (PRS) and Quality Assurance Surveillance Plan (QASP)

7.1 Performance Requirement Summary (PRS)

Performance

Objective

Performance

Standard

AQL

Inspection

Method

Task 1, Access &

Design and Task

4, Delivery of

Digital Resources

Tasks completed within required timeline

Access 24-7-365, except scheduled downtimes

COR inspection and stakeholder feedback

Task 2, Virtual

Professional

Learning

Tasks completed within required timeline

Product Training available 24-

7-365, except scheduled downtimes

No more than one professional learning session per year shall be rescheduled due to

Contractor inability to present

COR

inspection and stakeholder feedback

Task 3, Meetings

Tasks completed within required timeline

No more than one meeting per year shall be rescheduled due to

Contractor inability to present

COR

inspection

Task 5, Technical

Support

Tasks completed within required timeline

95% of phone or email inquiries shall be resolved in 1-2 business day; the remaining 5% shall be resolved in five business days.

COR

inspection and stakeholder feedback

7.2 Quality Assurance Surveillance Plan (QASP): The Government will utilize a QASP to monitor the contractor’s performance on the contract. The QASP is a living document and can change at any time during the life of the contract. As such, the Government reserves the right to unilaterally edit the QASP at the Government’s discretion.

(END OF ATTACHMENT 1)

ATTACHMENTS

LIST OF ATTACHMENTS

Attachment 1 – Performance Work Statement (PWS) K-12 Digital Learning Focus rev. 1, dated 7 October 2021

(End of Summary of Changes)

File details come from the government source that posted it. Updated .